Évaluations des clients U-Haul Moving & Storage at Mt Juliet
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Témoignages des clients récents de U-Haul Moving & Storage at Mt Juliet
Cote générale :
There was some water leakage in my unit 1049. Table leg and table leaf has water damage.
Well had to fix the light on the trail .the man who put the trail on the truck said we were good to go.when we went to load my 2011 charger on to the trail the trail lifted on the ball because he did not lock the trailer to the hitch and it put a scratch on my bumper.
I can't think of any improvements that need to be made. I only rented a car trailer but the equipment and employees were very helpful and well trained. I believe if I had required any bigger equipment, it would have gone equally well. I will absolutely use this U-Haul location in the future should I require moving equipment.
The staff was great!!! Very helpful and had me in and out in no time. Will use them again for my next move!
Jonathan and everyone else did a great job.
U-haul services at this location are excellent.
Get a better system. Phone inquires lasted twice over 35 minutes. Chat is worthless. Reservation system must have been done by same people who designed Obamacare. That's not a compliment. Equipment ,time of pickup etc was good. Try harder to serve customers.
Awesome experience as always. this was the 4th time I have rented from this dealer because they are the best ones I've ever dealt with. And when I need a truck in the future this is where I will get it.
Have rented trucks & vans from this location several times. Nice folks to do business with and very efficient.
If you will take the time to pre-register, you can be in & out with your rental in just a few minutes.
The Mngr. (I think his name is Chris Ware) was the type of person that makes a business tons of money. He exemplifies the people that make your company work and I strongly suggest you heed this compliment. People of this nature will keep customers returning with new referrals. His actions, in my instance, were far above and beyond helpful and generous. Thanks to all who had a hand in my encounter with Uhaul.
It was a bunch of bumbling idiots. They reserved the wrong sized trailer; it wasn't ready; couldn't get the number right on the card to run it through; had to try three times to run it before they were successful. After taking too long, we just canceled the reservation. We'll go somewhere else.
I had to drive an extra 4 miles from the U-Haul location nearest to my place to get the 10' truck though I booked 2 days earlier.. If UHaul splits the difference in the additional amount customers end up paying extra, in such cases, and if it explained to the customer, it would leave most if not all customer feeling good about the whole experience.
Everything that could go wrong went wrong. From getting the wrong size unit to getting my name/email wrong, being overcharged and getting unsubstantiated late charges. And the weekend hours are awful.
Mark tye after hours drop off location better I walked aroung for 20 mins trying to fine where to drop the key
The gas hand was on the 1/4 mark and barely off and they wanted to charge me 2 gallons of gas @ $5.76/GAL so I went and put 2 gallons exactly into the tank and it brought it past the 1/4 mark 2 notches so in fact I only needed less than 1/4 of a gallon of gas. This is so petty and I had already spent $89.00 for the rental for 4 hrs usage and $16.00 dollars on gas. They still wanted to charge me for 2 gallons of gas which would have meant $11.52 more and went I went and paid $6.00 @ $2.99/gallon it was more than I needed. I had originally ask for a 10' Truck and when I called to confirm time and they did not say anything about a change in equipment until I went to pick the truck up, which at that point was too late to get something else. Very dissatisfied, I will use Budget Rental for all future needs. Thank You
The staff was great! Christopher and Dylan were fantastic!! Very friendly, helpful and courteous!! Great employees.
Christopher and his crew did a great job.
About the best facility in the Nashville area. Thanks
This place is exceptional!
The person I dealt with was very helpful and I was in and out in a flash.
Chris is always great and helps with all my questions.
I didn't have to wait! Which was super important! They were friendly. Great experience.
Very fast and pleasant service.
Great customer service every time. Always very helpful and accommodating. I have multiple storage rooms and have dealt with this location for over 6 years. They do an amazing job!!
The online registration was easy and made the pick up really quick. Friendly, competent staff is a plus.
We were very pleased with thd facilities and staff. Everyone was very helpful and friendly and made the past few months go very smoothly as we transitioned to a new home.
I was expecting a call for the schedule to pick up the equipment the day before so that I could better plan my day. I did not receive a call. When I called the morning of my rental, I did receive very good service as to scheduling and pick-up.
customer service was great ... Truck front end shook really bad ... but I was happy with overall performance ....
The reservation was not correct. The bill was much higher than the reservation. I was told that l could return unused products and they were refused. I would NEVER use Uhaul again.
Staff was great, facility was immaculate, and secure! If you are worried about your valuables, this is your place. Even the non climate controlled would be above all others.
I had no problems with the location listed above, however this was not the originally scheduled pickup address and this was changed without my knowledge. Very poor business. The general manager of the U Haul on Lebanon Rd. was great. The rest of the U Haul company needs to learn how to run a business.
Maybe it was just me. However, I was exhausted after moving all day and it was around midnight. The lighting at the facility was adequate but locating the key drop was challenging. Maybe a better way to mark the location as we park on the far left and the after hours keydrop is on the other side. Maybe add a second box?
Why was I charged for an additional $188.58 through 10/28 and my stuff was delivered on 9/27 and picked up on 9/28 so why was I charged through 10/28 when I was done with Ubox on 9/28??
The key drop box was hard to find, maybe a better sign showing where it's at would be helpful.
Also excellent experience!!
Rented a truck and received it with only 1/4 of a tank of gas. So first thing I have to do, instead of going home to prepare for my move, is to stop at the gas station to put gas in it. Not a huge issue, but feel they should come filled up.
Chris and all the employees at this location are incredible to work with . . . professional, kind, helpful . . . we loved the pick up truck option too. I also liked the Uhaul Employee off site answering service when the local staff is too busy to answer the phone. Elaine took my call and knew exactly how to handle the situation . . . Congratulations for a job well done Uhaul Inc!!! Martha Borchetta/Brad Taylor
I can honestly say that I had some of the best customer service experiences in dealing with the staff there. The staff was extremely friendly, very understanding and very helpful.
The gentleman who greeted me answered all of my questions, showed me how the key card operated and took me to the storage unit.
These young guys are GREAT!!! I have used this location many times in past several years and they always do a GREAT job. Very good customer service and friendly...Thanks!
Accept Budget's coupons on non- one way trips.
I have rented from this U Haul over 4 times now and each time has been excellent. They always have the equipment I am needing in stock and they are able to provide prompt service. The prices are excellent as well.
We were in and out thanks to the attendant.
The staff there was very helpful
Staff members were friendly and helpful from the description of services to the walk-though of the facility and access procedures, this was a positive customer experience. Thank you
Have more trucks available. We had to settle for a 10' and make 3 trips to move which ended up paying 3 times the mileage.
This may have been a one day thing, but it was an extremely hot day to begin with and this location had no air...not good when you are already worn out and hot from moving things.
I was told that this location would have storage to fit all in my truck I rented and they didn't forcing me to spend 300.00 with another company to store my toolbox in a controlled environment. I am disappointed in the amount of money uhaul has cost me this trip.
The staff was friendly. We got 2 miles down the road and the hitch fell out of our truck leaving us stranded in the middle of the road. The local guy said they couldn't do anything and to call the 800 #. The 800# was terrible so I called the local guy back and they sent the guy out that installed the trailer. He forgot to put a pin in the hitch. Terrible experience for us and other than the first guy that said they couldn't help, the staff at this location was good.
The guy that helped me was super! Pulled the data up on computer quickly hooked up the trailer to my truck. Sweet!
The 2nd truck I rented had a bag with blankets and a dolly that I didn't want and they were in the way. I called and they said I could remove the dolly without being charged, but the bag with blankets cannot be removed. That bag should be removable because it was definitely in the way. Otherwise, the trucks and the service was excellent
Moving into storage unit and returning the truck were made extremely easy. The employee who instructed me on the usage and policy of my storage facility, Johnathan, did an excellent job and displayed great customer service skills.
had reservation but when i got there i had no truck. Took 5 hrs at 5 different locations to finally get a truck that i had to find on my own.mark jones,manager of uhaul never called me back after he said he would help me, said it was not his fault. I was not blaming him but i drove 3 1/2 hrs to pick a reserved truck up that was not there,u would think the manager would atleast try to make it right instead doing nothing!
nothing to improve on. Great service, great personnel. An overall great experience.
Nothing. It was a great experience.
I would gladly rent storage space from this location again if I ever found myself in the position to need to.
There was some confusion that could have been handled locally. Customer support did a good job resolving
I was pleasantly surprised at how easy and fast it was to get a trailer on short notice. No high pressure sales. Simply paid my 14.99 and signed some papers and drove away.
look up my account and call me 731 614 2247. to much to write
this is the 2nd time i`ve used them. Staff fast and friendly. I love how clean it is.
Easy access, quick turnaround.
Full tank of gas would be nice. The uhaul employee that took care of me was friendly and incredibly fast.
the van I rented had a cage behind the seat and would not allow the seat to go all the way back. would not be a problem if I were a foot shorter. Also had a rattle in the back.
The trailer was clean but it had holes in the roof that were somewhat repaired but it still let in rain.
The brakes on the trailer did not work and we were told upon return that the brakes aren't supposed to work unless the trailer is disconnected from the vehicle.
I have rented trailers many times and this was not the case in the past.
Was happy with ease of renting and closing account. I will use uhaul in future
The only suggestion I have is bigger carts for use.
Great guys to work with. Very helpful!
Adam Cash Jr was wonderful! He went above and beyond to help me with my unusual situation and was very patient and kind. I know that he genuinely cared wanted to help and I appreciate it VERY much!!
First time I have used a storage facility like this and the experience was great. The process was simple and the staff very helpful. Kudos!
The whole staff was very helpful! Great operation.
The uhaul facility in Mt Juliet is by far the mostcourteous staff I have ever encountered Adam josh and chris are wonderful. Every single time we go they are professional yet warm and friendly.
Everyone was very helpful and courteous.
Will ALWAYS recommend U-Haul
Great customer service at the old hickory location.
Excellent service. Thank you! Will miss you guys!
We would use U-Haul again
Always available when needed and very friendly
Mt Juliet team was very helpful. Smooth experience. No complaints other than the website over sells how much can fit in a ubox. We needed two not one.
The staff was particularly nice and helpful. The facilities were excellent. Better than I was expecting.
. The only reason why it wasn`t deliever on time was because the movers had trouble with their transportation. However, they did cal to let us know what happen and why they will be a little late.
The store in Old Hickory/Hermitage is very accommodating, clean, well-stocked. I am pleased with the service we received.
Three years continuous customer. Completely satisfied and will be a return customer. Jackie Ball, Mt Julie TN
We had a great experience. Thanks.
Small unit for price but better than most places I store my stuff before I would go back and try again when I need the storage space
Main storage doors were left open - assuming someone was unloading. It was very cold outside so hard to condition a space with the door locked open. Staff was very helpful!
Chris is absolutely great. He is a wonderful young man.
Chris is absolutely great. He is a wonderful young man.
I live in North Carolina and had some things stored in your facility. I was able to take care of everything online and by phone. I am very pleased with the service.
They did not check to see that i had vacated the property on the day due to vacate. Then i started getting due daye notices.
Anf lien notices, but the unit was emptied nov 30.
If I ever need a storage facility again you will be my 1st choice!
Employees in TN office were wonderful. shannon oliver a great help. Will not use uhaul ever again. The call center needs extensive re training. The staff members are rude and not helpful.
I didn`t like the fact that sometimes I had questions specific to the facility and always got customer service. I would have enjoyed more personalized service.
we`ve move alot over the years and we`ve had our share of different moving company and storage company. But this was the easiest for us.
The staff was helpful and curtious. We felt our items were always safe and had an overall great experience.
We liked it very much. It was easy and close to our house..
Great staff, very helpful
Group of good and helpful guys.
Staff and location was great.
The staff is friendly and very helpful.
Again Uhaul provided excellent customer service. Thank you for making that part of my move so easy!
staff very nice and helpful
My storage unto was incredibly hot, it was unfair to claim it was Climate Controlled.
Closing at 7p and 5p on Sundays prevented
me from using the unit as often as I needed to.
We have had a good experience so far.
Very helpful and friendly during each of my visits.
It wasn`t made clear to me that I wouldn`t have access to my contents after 7 pm without paying an extra fee, so I didn`t like that, but no problems otherwise.
Very good. Having to swipe our card continuously when we were moving out was a HUGE inconvenience though.
Bath room was not kept clean and no soap. Other than that every thing was good and we would definitely use U Haul again. Thanks.
Overall, facility is good. Water fountain has warm water. First floor bathroom was very nasty.
An excellent storage facility
I have used this location meany times and will continue to use this location to meet all my moving and storage needs. Thanks to the staff for being excellent as always.
I had an exceptional experience assisted by the friendly and helpful staff during a difficult and urgent time. I appreciated the convenience and the expedited service that I received. Thanks!!
Robin was excellant in assisting me with my needs. Great staff!
Convenient, quick, clean and helpful
Always professional and helpful
i am disabilied and needed assistance and got it. wonderful people there- God bless
Good prices. Very well kept.
Took six months to fix the light in front of my unit.
The unavailablity of the units for people that work normal hours of a day shift job are extremely inconveinunt.
there was a mouse poison trap inside the unit. I was told i could not remove it. The smell is exceptionally strong and I am concerned all my items will pick up the smell.
Can something be done?
This is a great place to store you personal belongings. I never had a single problem.
Everyone I spoke with at this facility was friendly and helpful. Check-in and move-in were exceptionally easy.
The staff is always friendly and helpful.
I was fraustrated because the reservation line gave me incorrect information about the unit I rented but they gentleman at the counter took care of everything and I appreciate all he did.
Everytime I`ve been to this location, the staff have been helpful and friendly.
Excellent service and courteous interactions across the board with personnel
friendly and explained everything well...thank you
We had all our belongings in storage for four months. The staff were very helpful, polite, and very kind. Our experience with this facility was very good and we would highly recommend them.
Staff very friendly courteous. Have used this facility
before, that`s why I went back. Site seems secure and
The staff has always been very helpful, friendly and pleasant. I would use this location again and recommend it to friends.
Excellent service with clear explanation, cooperation and helpfulness
Christopher was very helpful. His happy appearance helped the stressful moving day. He was polite and very nice to work with. thanks chris
I was not happy about not getting a refund for the three weeks I did not use. The other storage units I have used gave me a refund for the time unused.
just super service, the guy was terrific, so helpful. i just wish i had gotten his name. cudos!!!!
It took less than 10 minutes to get me signed up shown to my storage unit.
Excellent staff--helpful, customer focused. I felt that my items in storage were very secure.
Customer service was always friendly and helpful.
We loved having the carts there to help us move our stuff. It made things so convenient.
If I am ever in need of a storage facility again my first choice will be a U-Haul facilit like the one I had. I would recommend to anyone.
Staff was very friendly and helpful.
The staff are always polite, courteous professional. I had 2 Uboxes 1 storage room while we were waiting on our house to close they went above and beyond to help us with our storage needs! A+!!
Very positive experience great staff
Excellent customer service and access to the units. Very clean and user friendly. An excellent facility.
My experience was, overall, flawless. I would say that the greatest asset is the staff! So professional and helpful.
I had my 8-year-old girl with me, and the customer service rep was very friendly and yet efficient to help me get out of there as quickly as possible.
Very friendly and helpful.
Thank you for your excellent services.
Very convenient and clean facility. Helpful and professional staff.
Friendly staff, knowledgeable, helpful. Renting a unit moving in was a breeze. Thanks!
I reserved two spaces and when I returned to take possession, it was not the same as what I had reserved. The customer should be told that exact spaces are not reserved.
service was excellent and the facility was spotless.
very nice keep up the good work!
Excellent staff, above and beyond help and very acommodating. I would highly recommend them to anyone who asks!
I am satisfied with the level of service received and had a good experience.
A very good moving in experience. Clean facility and very helpful staff.
Absolutely the nicest storage center I`ve ever used! Great staff that provides exceptional customer service!
The storage unit was great and we appreciate your working with us. However the truck we rented the oil was low before we even got on the road.
The storage facility and the people were absolutely outstanding.
Great storage unit, would use again when needed. Have used them twice now and the staff is excellent. Everything is great with them.
U-Haul Storage is excellent. The staff was excellent and very helpful. Yes, I will recommend U-Haul to anyone who needs storage or a trailer or a truck
Courteous helpful staff. Really appreciate the indoor access as we had to load in a rainstorm.
The staff was very helpful to us as we arrived after our long move from Arizona.
we not only would recommend the facility but we have to our children who did use the storage options while they were in transit.
The staff was very helpful, and we were very happy with our experience.
Randy and everyone else were super. We appreciate the clean and well kept facility.
Everything was good. Will recommend to others.
Rob and staff have provided excellent customer service.
Very friendly people and nice facility.
The staff at U-Haul Center Mt Juliet have alway been friendly and helpful. This was my third time to use them and I got the same excellent survice each time.
The people i had help me were all so nice and helpful : i look forward to useing this storage when ever i`m in town shopping for my business.
The staff there is not professional and you cannot get to your things when you need to you have wait for the hours of the facility. Just was not good for us.
We have used this facility before and have always been happy with the service there. I highly recommend them.
they did a good job, easy, convenient.
The young man that helped me was very knowledgable and quick to help me when I walked in the door. I will definitely recommend this location
very helpful friendly staff
i LIKED TH FACT THEY HAD SEVERAL CLIMATE CONTORLED 5x10 AVALIABLE.
We ARE A SMALL FAMILY AND WANTED
SOMETHING SMALL. THANK YOU FOR YOUR
GREAT CUSTOMER SERVICE.
very friendly and knowledgeable
Michael was very helpful and friendly. I will definitely recommend U-Haul Self Storage to others.
Robin and his crew are great, highly recommend.
Very friendly and helpful
Great staff. Clean facility.
Would be very convenenient to have access to the personal storage unit, even if the Uhaul store is not open. Since we have a security card, access to the unit would be very helpful after hours.
After several decades of moving from time to time, I found this u-haul facility to be the absolute BEST! What a great manager and what great staff. Thanks.
The storage unit 2308 leaked. The leak is in the far right side of the unit. About 1 foot from the back wall.
Excellent service. The employees could be a BIT more personable. Great experience though.
I was very impressed by the staff. They were very helpful in selecting a storage unit which met my requirements and price range.
It was fine, but the atmosphere is hostile, the service is a little slow, and the 7-7/9-5 Sun access hours are unacceptable relative to your competitors.
Staff was always friendly and available while I was overseas, thanks so much!!
The facility is close to my home, and this is my second time using the amenities. Good overall perception on the service.
Inability to access my belongings after 7pm when typical work days end at 5 is a problem. Everywhere I look you are threatening to fine me for something. Other than that, it seems ok.
The U-Haul representative who assisted me was very helpful and competent.
I have a long history with U-Haul and as always they were wonderful and helped me out tremendously
I was not told I had to pay extra for the 24hr access and not shown entrance hours.
very helpful, courteous, OUTSTANDING!
Staff was helpful the location is convenient.
staff was nice and the facility was very impressive
This was a very good expereince. The associate was very informative and helpful.
The staff was very helpful.
All the guys were polite and helpful.
The only thing that would have made my experience easier would be to be able to pay on line without having to pay a $10.00 registration fee.
The staff was very friendly helpful.
I like that the storage facility is conveniently close to where I now live.
Very friendly staff. Clean and well maintained. Nothing negative to comment on.
The place was busy and could`ve used another employee.
Very friendly and helpful staff! Clean buildings. I was I`m very happy with how I was treated!
Lea Ann Lewis
$15 late fee 3 days-$15 after 14 days.1 MONTH late placed pre-lien. Had storage in 4 OTHER states pre-lien 90 days.With $30 late fees and $50 after 30 days, who can afford it! Would NOT RECOMMEND
The manager went above and beyond finding the perfect storage unit for me and my husband. After the move, we ended up actually not needing it, and he gave us no problem at all.
Manager Robin was great to work with. The facilities were clean and well-maintained. Very pleased.
The facility served our purposes
exactly as we needed.
Great experience, thus far.
Nice space, great staff. Very happy with my choice.
The staff was very attentive and helpful. I will continue to use U-Haul whenever I move.
everything was great. everyone was very helpful i would use this facility again if the need arises.
Excellent! Excellent! Excellent! Very helpful, patient, and kind! Will never use anything but U-Haul ever again!!!!!
When my brother passed I immediately thought UHAUL for storage of his stuff. Was disappointed that the first months rent free was no longer available, but rented anyway.