Évaluations des clients U-Haul Moving & Storage at Mt Juliet
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Témoignages des clients récents de U-Haul Moving & Storage at Mt Juliet
Cote générale :
UHaul rep (David Bryant) went above and beyond to assist me in tracing a blown fuse that was keeping the trailer lights from working properly. Very professional and diligent service...in the rain, too.
A bolt was missing from one of the hinges on the door. the trailer was not swept out. Otherwise great.
Overall client experience was great. Only problem is our trailer that we rented had what seems to be wet paint in the floor of it. It was after we got done moving all of our things that we noticed that the paint had gotten all over the top of our coutch. very dissapointed.
The truck was very old. It did run OK and serve its purpose, but I rented a Penske 9 months ago and it was a far nicer truck. Admittedly, it did cost more money too.
Great job everything went smooth. I needed a 17 foot truck with no upsizd due to limitations in move locations. It was great they were able to guarantee at this location, which was close to where we needed to be versus going to other location for pickup/ Support folks on phone, pickup and drop off great to work with to meet my requirements.
Nothing to improve. Adam Cash was an excellent representative for U-Haul. He was knowledgeable, friendly and extremely helpful. Couldn't have had a better experience.
Nothing!! Your customer service was SUPERB!!!
This is the 2nd or 3rd time for us to use this facility. We love doing business there and feel our belongings are secure in this facility.
This was a big place. They greeted me as I dropped off equipment. They had me checked out and on my way in no time at all. Wonderful place!!!
I`m very displeased with the fact that if you pay your monthly fee on time and then move out before the next bill is due you DON`T get a refund of the unused portion that you paid for.
Your phone answering service is rude and inadequate. The local service does a great job!
The facility hours could be a little more convenient.
Had a bad start this morning with the first rental truck but called back and they towed the first truck back for service. They saved us a cargo van which worked well. Owner was super nice and took very good care of the problem went out of his way to make things right. Will us them again.
The owner Christopher helped me and was great.
I had a problem and they was very nice and helped. They took care of my problem. Very good customer service. I want to say thank you . GREAT JOB!!!!!!
Everything has been perfect ... the facility, the staff and the service. Job well done and I will recommend to others for sure! Thanks much ... C. Wilson
Nothing to improve the two customer service agents did an outstanding job. They were busy helping customers but let everyone know their status. Thanks for the outstanding service, Steve
Old, old equipment. Glad I only had to use it for 14 miles.
The entire staff is friendly, helpful and knowledgable. Seems like they all like their job and helping out.
Absolutely nothing. This was my first time renting a vehicle from UHaul ans could not have went smoother. We called ahead and set things up on the phone, on the day we needed the cargo van we got to the store, did a quick sign in (I even paid rental on my storage unit) and the van was brought around before we had gotten what we needed from our car. FAST. The staff is GREAT to work with and we even had the van back before the scheduled drop off time and was checked out just as quick. Fast, freindly service. Will receommend them to anyone that is looking for a rental vehicle for moving or a storage unit.
Everyone I dealt with at the location was helpful and courteous.
Very clean and organized location inside and out.
Employees were so nice, helpful, knowledgeable & friendly. I will defiantly recommend this location. actually I already have to a friend that's moving... Thanks guys
Trunk should be clean or should have something at base to avoid spoiling of households items.
It spoiled my mattress outer side.
Service was fine very nice employees but seemed like they need more help, it is a busy location
This uhaul office is what we are used to and expect from UHaul. It could not have been any easier, nicer people, clean, warm and friendly business. We applaud Uhaul for this kind of service and wonderful employees. All places that represent the Uhaul name should be just like this one. Thank you
Any time i`ve dealt with the staff at this Uhaul they have been polite ad very helpful
Exceptional work. They logged my trailer number before I even stopped my vehicle. I was in and out in less than 5 mins.
This location consistantly provides excellent service.for storage and.moving needs. Thanks once.again!
Have used this facility in the past and the staff has always been very helpful and friendly.
Your trailer had taillights out on it. Trailer needs to be updated with new lighting. Got pulled over by the police and question and harassed over the tell lights. Had to unload trailer for them to investigate trailer.
These guys were really great-didn't wait at all-took care of me soon as I pulled in!!!
I`m a former customer coming back and Chris Ware,, the mgr. remembered me , awesome!
Employes were very kind and extremely helpful.
Nice and knowledge stuff. Good work!
Best U Haul I have ever seen!
This staff at this location was great. Very helpful and courteous. However, when I made my reservation online, I selected a different location that was much more convenient for my trip. I had to drive from Louisville and pick up a vehicle in NorthEast Nashville, so I selected the option of "2200 Clarksville Pike" which was just down the street from the vehicle I was picking up with the rented auto transport trailer. Instead, after my reservation was confirmed, I was referred to this location which was on the very eastern outskirts of Nashville, 30 minutes out of my way. So, coming from 65, I had to drive 30 minutes to pick up the equipment then 30 minutes back, backtracking my whole trip going a total of an hour out of my way. Again, it's not this location's fault, and I understand that the equipment may not have been available at the location I chose, but if that's the case, it shouldn't have given me the option to pick it up at the more convenient location so that I could have made other plans. It wasn't until after my reservation was confirmed that I learned of the change to the very inconvenient and out of my way pickup location.
More than helpful every time I deal with them. The facility is very clean. Great job at both facilities both in north port and hickory.
My biggest complaint is with the way. Uhaul charges my card. First you guys hold the amount for $300 then it falls off. 3-5 days later . then 1-2 days later you go back and charge the card for the previous amount. My account has went in the negative 3 times because of this. I have a Moving Company . So money is always being deposited, in and out of my account. When I see extra funds in my account I assume it is a deposit, or something. Not a withdrawal of something from 1 week ago. It's been frustrating as HELL!!!!!!! I've spent a lot of money with UHAUL. I have a corporate account with Budget and Penske and I NEVER have this issue. I'm done using uhaul for anything. It was convenient since y'all have more trucks , but the headache that comes with using a debit/credit card is ridiculous
The U-Box was great on this side. I can`t wait to get all my things back in one piece. This is my first experience with U-box. The staff was EXCELLENT. Very friendly and knowledgeable guys :
The young men at this store were very helpful
I like how you can call and do everything over the phone and then you go and pick it up and do the paperwork and takes less than 30 min. The young gentlemen that waited on us was very nice and polite.
Employee was knowledgeable, courteous and efficient.
I use this location often and have never had better customer service in any other.
The young gentlemen at the counter were great! I would return again. I reccomend you calling the store direct, not the call center. These guys rectified my order quickly in a friendly fashion!
Great experience. The truck was easy to drive. Employee. Gave good advice about buying gas.
The staff in Mt Juliet was excellent. I will definitely use them again and refer friends to them.
Rate per mile burn your pocket!!
Call center disconnected and did not finish my reservation. Had to stop at the rental location and they took care of my reservation. Both the call center and rental location asked model and year of the car I would be towing. I again had to give the same information when I picked up the trailer. Very redundant and time consuming.
they were not very informative, i was charged for stuff that i didnt even know about. i would not reccommend u-hual because they dont treat customers like they are appreciated and when you call in to customer service they talk to me like im stupid. very bad service.
The entire crew is fantastic!
All the staff was excellent to work with. Thanks Guys!
Fast and efficient. Had everything I needed.
Really helpful. Glad to see great service.
Charge less for storage units.
our 2nd time using this uhaul
Truck was a little old but great service.
Nothing. In and out quick.
Every experience at the Mt. Juliet location has been excellent. Every associate at that office has been completely professional and exceptionally friendly. It is a genuine friendly, as well, it does not feel fake or forced. We have rented storage from this location as well as equipment. Every experience has been this way.
Customer service at it's finest! This location has anything and everything you need for moving and the employees are ready to help with all your moving needs.
There was some water leakage in my unit 1049. Table leg and table leaf has water damage.
Well had to fix the light on the trail .the man who put the trail on the truck said we were good to go.when we went to load my 2011 charger on to the trail the trail lifted on the ball because he did not lock the trailer to the hitch and it put a scratch on my bumper.
I can't think of any improvements that need to be made. I only rented a car trailer but the equipment and employees were very helpful and well trained. I believe if I had required any bigger equipment, it would have gone equally well. I will absolutely use this U-Haul location in the future should I require moving equipment.
The staff was great!!! Very helpful and had me in and out in no time. Will use them again for my next move!
Jonathan and everyone else did a great job.
U-haul services at this location are excellent.
Get a better system. Phone inquires lasted twice over 35 minutes. Chat is worthless. Reservation system must have been done by same people who designed Obamacare. That's not a compliment. Equipment ,time of pickup etc was good. Try harder to serve customers.
Awesome experience as always. this was the 4th time I have rented from this dealer because they are the best ones I've ever dealt with. And when I need a truck in the future this is where I will get it.
Have rented trucks & vans from this location several times. Nice folks to do business with and very efficient.
If you will take the time to pre-register, you can be in & out with your rental in just a few minutes.
The Mngr. (I think his name is Chris Ware) was the type of person that makes a business tons of money. He exemplifies the people that make your company work and I strongly suggest you heed this compliment. People of this nature will keep customers returning with new referrals. His actions, in my instance, were far above and beyond helpful and generous. Thanks to all who had a hand in my encounter with Uhaul.
It was a bunch of bumbling idiots. They reserved the wrong sized trailer; it wasn't ready; couldn't get the number right on the card to run it through; had to try three times to run it before they were successful. After taking too long, we just canceled the reservation. We'll go somewhere else.
I had to drive an extra 4 miles from the U-Haul location nearest to my place to get the 10' truck though I booked 2 days earlier.. If UHaul splits the difference in the additional amount customers end up paying extra, in such cases, and if it explained to the customer, it would leave most if not all customer feeling good about the whole experience.
Everything that could go wrong went wrong. From getting the wrong size unit to getting my name/email wrong, being overcharged and getting unsubstantiated late charges. And the weekend hours are awful.
Mark tye after hours drop off location better I walked aroung for 20 mins trying to fine where to drop the key
The gas hand was on the 1/4 mark and barely off and they wanted to charge me 2 gallons of gas @ $5.76/GAL so I went and put 2 gallons exactly into the tank and it brought it past the 1/4 mark 2 notches so in fact I only needed less than 1/4 of a gallon of gas. This is so petty and I had already spent $89.00 for the rental for 4 hrs usage and $16.00 dollars on gas. They still wanted to charge me for 2 gallons of gas which would have meant $11.52 more and went I went and paid $6.00 @ $2.99/gallon it was more than I needed. I had originally ask for a 10' Truck and when I called to confirm time and they did not say anything about a change in equipment until I went to pick the truck up, which at that point was too late to get something else. Very dissatisfied, I will use Budget Rental for all future needs. Thank You
The staff was great! Christopher and Dylan were fantastic!! Very friendly, helpful and courteous!! Great employees.
We were very pleased with thd facilities and staff. Everyone was very helpful and friendly and made the past few months go very smoothly as we transitioned to a new home.
Staff was great, facility was immaculate, and secure! If you are worried about your valuables, this is your place. Even the non climate controlled would be above all others.
Why was I charged for an additional $188.58 through 10/28 and my stuff was delivered on 9/27 and picked up on 9/28 so why was I charged through 10/28 when I was done with Ubox on 9/28??
I can honestly say that I had some of the best customer service experiences in dealing with the staff there. The staff was extremely friendly, very understanding and very helpful.
The gentleman who greeted me answered all of my questions, showed me how the key card operated and took me to the storage unit.
Staff members were friendly and helpful from the description of services to the walk-though of the facility and access procedures, this was a positive customer experience. Thank you
I would gladly rent storage space from this location again if I ever found myself in the position to need to.
this is the 2nd time i`ve used them. Staff fast and friendly. I love how clean it is.
Was happy with ease of renting and closing account. I will use uhaul in future
The only suggestion I have is bigger carts for use.
Great guys to work with. Very helpful!
Adam Cash Jr was wonderful! He went above and beyond to help me with my unusual situation and was very patient and kind. I know that he genuinely cared wanted to help and I appreciate it VERY much!!
First time I have used a storage facility like this and the experience was great. The process was simple and the staff very helpful. Kudos!
The whole staff was very helpful! Great operation.
The uhaul facility in Mt Juliet is by far the mostcourteous staff I have ever encountered Adam josh and chris are wonderful. Every single time we go they are professional yet warm and friendly.
Everyone was very helpful and courteous.
Will ALWAYS recommend U-Haul
Great customer service at the old hickory location.
Excellent service. Thank you! Will miss you guys!
We would use U-Haul again
Always available when needed and very friendly
Mt Juliet team was very helpful. Smooth experience. No complaints other than the website over sells how much can fit in a ubox. We needed two not one.
The staff was particularly nice and helpful. The facilities were excellent. Better than I was expecting.
. The only reason why it wasn`t deliever on time was because the movers had trouble with their transportation. However, they did cal to let us know what happen and why they will be a little late.
The store in Old Hickory/Hermitage is very accommodating, clean, well-stocked. I am pleased with the service we received.
Three years continuous customer. Completely satisfied and will be a return customer. Jackie Ball, Mt Julie TN
We had a great experience. Thanks.
Small unit for price but better than most places I store my stuff before I would go back and try again when I need the storage space
Main storage doors were left open - assuming someone was unloading. It was very cold outside so hard to condition a space with the door locked open. Staff was very helpful!
Chris is absolutely great. He is a wonderful young man.
Chris is absolutely great. He is a wonderful young man.
I live in North Carolina and had some things stored in your facility. I was able to take care of everything online and by phone. I am very pleased with the service.
They did not check to see that i had vacated the property on the day due to vacate. Then i started getting due daye notices.
Anf lien notices, but the unit was emptied nov 30.
If I ever need a storage facility again you will be my 1st choice!
Employees in TN office were wonderful. shannon oliver a great help. Will not use uhaul ever again. The call center needs extensive re training. The staff members are rude and not helpful.
I didn`t like the fact that sometimes I had questions specific to the facility and always got customer service. I would have enjoyed more personalized service.
we`ve move alot over the years and we`ve had our share of different moving company and storage company. But this was the easiest for us.
The staff was helpful and curtious. We felt our items were always safe and had an overall great experience.
We liked it very much. It was easy and close to our house..
Great staff, very helpful
Group of good and helpful guys.
Staff and location was great.
The staff is friendly and very helpful.
Again Uhaul provided excellent customer service. Thank you for making that part of my move so easy!
staff very nice and helpful
My storage unto was incredibly hot, it was unfair to claim it was Climate Controlled.
Closing at 7p and 5p on Sundays prevented
me from using the unit as often as I needed to.
We have had a good experience so far.
Very helpful and friendly during each of my visits.
It wasn`t made clear to me that I wouldn`t have access to my contents after 7 pm without paying an extra fee, so I didn`t like that, but no problems otherwise.
Very good. Having to swipe our card continuously when we were moving out was a HUGE inconvenience though.
Bath room was not kept clean and no soap. Other than that every thing was good and we would definitely use U Haul again. Thanks.
Overall, facility is good. Water fountain has warm water. First floor bathroom was very nasty.
An excellent storage facility
I have used this location meany times and will continue to use this location to meet all my moving and storage needs. Thanks to the staff for being excellent as always.
I had an exceptional experience assisted by the friendly and helpful staff during a difficult and urgent time. I appreciated the convenience and the expedited service that I received. Thanks!!
Robin was excellant in assisting me with my needs. Great staff!
Convenient, quick, clean and helpful
Always professional and helpful
i am disabilied and needed assistance and got it. wonderful people there- God bless
Good prices. Very well kept.
Took six months to fix the light in front of my unit.
The unavailablity of the units for people that work normal hours of a day shift job are extremely inconveinunt.
there was a mouse poison trap inside the unit. I was told i could not remove it. The smell is exceptionally strong and I am concerned all my items will pick up the smell.
Can something be done?
This is a great place to store you personal belongings. I never had a single problem.
Everyone I spoke with at this facility was friendly and helpful. Check-in and move-in were exceptionally easy.
The staff is always friendly and helpful.
I was fraustrated because the reservation line gave me incorrect information about the unit I rented but they gentleman at the counter took care of everything and I appreciate all he did.
Everytime I`ve been to this location, the staff have been helpful and friendly.
Excellent service and courteous interactions across the board with personnel
friendly and explained everything well...thank you
We had all our belongings in storage for four months. The staff were very helpful, polite, and very kind. Our experience with this facility was very good and we would highly recommend them.
Staff very friendly courteous. Have used this facility
before, that`s why I went back. Site seems secure and
The staff has always been very helpful, friendly and pleasant. I would use this location again and recommend it to friends.
Excellent service with clear explanation, cooperation and helpfulness
Christopher was very helpful. His happy appearance helped the stressful moving day. He was polite and very nice to work with. thanks chris
I was not happy about not getting a refund for the three weeks I did not use. The other storage units I have used gave me a refund for the time unused.
just super service, the guy was terrific, so helpful. i just wish i had gotten his name. cudos!!!!
It took less than 10 minutes to get me signed up shown to my storage unit.
Excellent staff--helpful, customer focused. I felt that my items in storage were very secure.
Customer service was always friendly and helpful.
We loved having the carts there to help us move our stuff. It made things so convenient.
If I am ever in need of a storage facility again my first choice will be a U-Haul facilit like the one I had. I would recommend to anyone.
Staff was very friendly and helpful.
The staff are always polite, courteous professional. I had 2 Uboxes 1 storage room while we were waiting on our house to close they went above and beyond to help us with our storage needs! A+!!
Very positive experience great staff
Excellent customer service and access to the units. Very clean and user friendly. An excellent facility.
My experience was, overall, flawless. I would say that the greatest asset is the staff! So professional and helpful.
I had my 8-year-old girl with me, and the customer service rep was very friendly and yet efficient to help me get out of there as quickly as possible.
Very friendly and helpful.
Thank you for your excellent services.
Very convenient and clean facility. Helpful and professional staff.
Friendly staff, knowledgeable, helpful. Renting a unit moving in was a breeze. Thanks!
I reserved two spaces and when I returned to take possession, it was not the same as what I had reserved. The customer should be told that exact spaces are not reserved.
service was excellent and the facility was spotless.
very nice keep up the good work!
Excellent staff, above and beyond help and very acommodating. I would highly recommend them to anyone who asks!
I am satisfied with the level of service received and had a good experience.
A very good moving in experience. Clean facility and very helpful staff.
Absolutely the nicest storage center I`ve ever used! Great staff that provides exceptional customer service!
The storage unit was great and we appreciate your working with us. However the truck we rented the oil was low before we even got on the road.
The storage facility and the people were absolutely outstanding.
Great storage unit, would use again when needed. Have used them twice now and the staff is excellent. Everything is great with them.
U-Haul Storage is excellent. The staff was excellent and very helpful. Yes, I will recommend U-Haul to anyone who needs storage or a trailer or a truck
Courteous helpful staff. Really appreciate the indoor access as we had to load in a rainstorm.
The staff was very helpful to us as we arrived after our long move from Arizona.
we not only would recommend the facility but we have to our children who did use the storage options while they were in transit.
The staff was very helpful, and we were very happy with our experience.
Randy and everyone else were super. We appreciate the clean and well kept facility.
Everything was good. Will recommend to others.
Rob and staff have provided excellent customer service.
Very friendly people and nice facility.
The staff at U-Haul Center Mt Juliet have alway been friendly and helpful. This was my third time to use them and I got the same excellent survice each time.
The people i had help me were all so nice and helpful : i look forward to useing this storage when ever i`m in town shopping for my business.
The staff there is not professional and you cannot get to your things when you need to you have wait for the hours of the facility. Just was not good for us.
We have used this facility before and have always been happy with the service there. I highly recommend them.
they did a good job, easy, convenient.
The young man that helped me was very knowledgable and quick to help me when I walked in the door. I will definitely recommend this location
very helpful friendly staff
i LIKED TH FACT THEY HAD SEVERAL CLIMATE CONTORLED 5x10 AVALIABLE.
We ARE A SMALL FAMILY AND WANTED
SOMETHING SMALL. THANK YOU FOR YOUR
GREAT CUSTOMER SERVICE.
very friendly and knowledgeable
Michael was very helpful and friendly. I will definitely recommend U-Haul Self Storage to others.
Robin and his crew are great, highly recommend.
Very friendly and helpful
Great staff. Clean facility.
Would be very convenenient to have access to the personal storage unit, even if the Uhaul store is not open. Since we have a security card, access to the unit would be very helpful after hours.
After several decades of moving from time to time, I found this u-haul facility to be the absolute BEST! What a great manager and what great staff. Thanks.
The storage unit 2308 leaked. The leak is in the far right side of the unit. About 1 foot from the back wall.
Excellent service. The employees could be a BIT more personable. Great experience though.
I was very impressed by the staff. They were very helpful in selecting a storage unit which met my requirements and price range.
It was fine, but the atmosphere is hostile, the service is a little slow, and the 7-7/9-5 Sun access hours are unacceptable relative to your competitors.
Staff was always friendly and available while I was overseas, thanks so much!!
The facility is close to my home, and this is my second time using the amenities. Good overall perception on the service.
Inability to access my belongings after 7pm when typical work days end at 5 is a problem. Everywhere I look you are threatening to fine me for something. Other than that, it seems ok.
The U-Haul representative who assisted me was very helpful and competent.
I have a long history with U-Haul and as always they were wonderful and helped me out tremendously
I was not told I had to pay extra for the 24hr access and not shown entrance hours.
very helpful, courteous, OUTSTANDING!
Staff was helpful the location is convenient.
staff was nice and the facility was very impressive
This was a very good expereince. The associate was very informative and helpful.
The staff was very helpful.
All the guys were polite and helpful.
The only thing that would have made my experience easier would be to be able to pay on line without having to pay a $10.00 registration fee.
The staff was very friendly helpful.
I like that the storage facility is conveniently close to where I now live.
Very friendly staff. Clean and well maintained. Nothing negative to comment on.
The place was busy and could`ve used another employee.
Very friendly and helpful staff! Clean buildings. I was I`m very happy with how I was treated!
Lea Ann Lewis
$15 late fee 3 days-$15 after 14 days.1 MONTH late placed pre-lien. Had storage in 4 OTHER states pre-lien 90 days.With $30 late fees and $50 after 30 days, who can afford it! Would NOT RECOMMEND
The manager went above and beyond finding the perfect storage unit for me and my husband. After the move, we ended up actually not needing it, and he gave us no problem at all.
Manager Robin was great to work with. The facilities were clean and well-maintained. Very pleased.
The facility served our purposes
exactly as we needed.
Great experience, thus far.
Nice space, great staff. Very happy with my choice.
The staff was very attentive and helpful. I will continue to use U-Haul whenever I move.
everything was great. everyone was very helpful i would use this facility again if the need arises.
Excellent! Excellent! Excellent! Very helpful, patient, and kind! Will never use anything but U-Haul ever again!!!!!
When my brother passed I immediately thought UHAUL for storage of his stuff. Was disappointed that the first months rent free was no longer available, but rented anyway.