Évaluations des clients U-Haul Moving & Storage at Mt Juliet
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Témoignages des clients récents de U-Haul Moving & Storage at Mt Juliet
Courteous and helpful staff. Highly recommended location.
Courtesy seems to be the main priority! Staff was very helpful.
The team was courteous and very professional. Good experience.
Great overall experience.
Although obviously very busy, I was waited on in a timely manner and had a very pleasant experience. I witnessed a team member acknowledge another customer while working on my order and not miss a beat. I believe it made us both feel welcome and served.
I was charged an overage for my service of $44.34 and I believe that was a mistake. On my initial contract, the estimated fuel level stated that there was 1/2 of a tank in the truck. However, when I gained possession of the truck, there was only 3/8 of a tank in there. On my green slip that I returned with the key, there should have been an indicated marking that there was indeed only 3/8 of a tank of gas in the truck. However, I was charged for not putting gas back in up to 1/2 of a tank. I do acknowledge that I went over my mileage allotment, but do feel that the situation with the fuel level needs to be remedied. A response would be greatly appreciated.
Friendly staff, very helpful in person!
The staff is always friendly and helpful. I have never had a negative experience with this team in the 2 years I've conducted business with them.
We were so pleased with our rental experience. Will be back---in just a couple of weeks! thanks!
They had exactly what I needed. Everything was great from the initial call taker to the return of my equipment, Thanks
Very fast check in. Very knowledgeable staff.
they were able to change a reservation and upgrade a truck for me. This was an incredible help! Thank you!
Dylan more than took care of me! He was kind and understanding and very helpful! Due to character limit I can`t express how pleased I am with my experience!
Very friendly service and the truck was ready when I arrived The only issue was I was about to drive off and Ithought about checking to make sure the padfs were in the truck and they were not. Other than that good job!
Working trucks with no flaws instead of death traps
The personnel at this location were very friendly and helpful. When I explained my experience on the way here, they were understanding and told me of my options to resolve the matter. Kudos to them.
The people working at the facility were extremely friendly and courteous. They even helped me out on the pricing when an issue arose for me. I would definitely use them again.
The steering was very vague and would not maintain a straight line. I constantly had to seesaw the wheel to stay straight. The truck had 84k miles, which is probably a lot for a rental truck.
keep on doing the same thing
Need more staff on duty. I was there at 7am. Staff was working hard BUT could have used another person.
Truck wasn't an easy start. needed power steering fluid. I left as much fuel in the tank as when I left.
Both check out and check in was fast, easy and painless. You'll be my first choice for the next rental need.
tHESE GUYS WOULD BEND OVER BACKWARDS TO MAKE SURE ALL GOES WELL. A REAL PLEASURE TO DO BUSINESS WITH AND LOOK FORWARD TO MANY MORE RENTALS.
total professionalism. Made my move so simple!
Fantastic experience and extremely quick.
The reason I said no on the equipment maintenance is that I had to park the truck in my driveway and it leaked oil on my new concrete. Now I have to get it cleaned in order to put down sealer.
Overall, I had a pleasant experience with one exception. I began with a pick up location set up for close to my apartment. The day before my pick up date, the pick up spot was moved further away moved from the morning to the afternoon. Then on the day of the pick up, the location was moved even farther. I would estimate that this added ten miles with of travel and me having to pack up the truck in to the night instead of unloading that night.
My only complaint is how expensive it was. I understand fuel costs but geez! I only went 60 miles and it was $105 not counting the $35 in gas that I had to put back in the vehicle, so $140 so for 4 hours and 60 miles. Next time I'll borrow a friend's truck and trailer and save $100. Lower the price!!!
This truck almost beat me to death all the way to Atlanta. I'm not sure whether or not this is the responsibility of this local store.
The truck was great. Practically new. Spotless and everyone was so nice. Have already spread the word!!
very good, truck smoked a lot and seemed to be lacking power. truck was really scraped up a lot for a newer vehicle.
I'd give credit when a customer returns the equipment when it can be rented out again. Its just seems fair
very professional and friendly
Very pleasant experience. They were fast and efficient.
Best location and service at any uhaul dealer ever!!!
I use a U-Haul truck every year at this time. I'd like to use a smaller truck, but there are never any available. More selections in the trucks under 17' are preferable.
Initial information on mileage was incorrect. Before I left the shop, I pushed the tripometer. When I returned the truck, I was told it was 20 miles more than what I had recorded. Clearly, proper framework to provide clarity to the consumer on what initial mileage is and possibly, encouraging the use of the tripometer would have been ideal.
I have never given any service feedback formally until today's experience. It was surely a mistake, due to the absurdity of believing any customer is stupid. It's $.79 a mile. People watch this when renting uhauls. No ones fault, but this customer is out an extra $16.
Thank goodness it is a business expense or today's experience would have been much, much worse. Management can feel free to reach out to me directly as I am very willing to assist with more clarity.
I first had a reservation for Computers and More on N Mt. Juliet Rd. then when I got there I was told they did not have the truck I reserved, so they had to find a truck for me at another location. What happened to the reservation guarantee?????? Never again, will I use UHaul!!!!!
The service was fantastic. I'm so thankful to Jonathan for all his help with our move!
The associate was extremely socially withdrawn and didn't attempt to make any form of conversation. He didn't smile at all or ask how everything went. My husband told him how nice the facility was and the associate paused and looked at him like he was crazy. For a minute, I thought he was kidding but he never cracked a smile.
The main thing here is the truck itself was clean and we made it to our destination safely. I'm grateful for that. Other than the price being too high and employees that I came in direct contact with, it was a nice experience.
Christopher, Andrew and the rest of the staff at the Mt. Juliet store are amazing. I have used this location many times and enjoy the friendly staff each time I am in the store. My move from Gulf Shores the first time was horrid but the staff at the Mt. Juliet store made up for all the hardships that I encountered with my first move. Great staff keep up the wonderful work . :)
Thank you all, it was helpful and very convenient. I hope I don't need you guys soon. thanks again
My move was horrid but Christopher, Andrew and the rest of the staff at the Mt. Juliet Storage was wonderful and very helpful. They went above and beyond to help me out. Great staff!! :
Everyone is great at the store!!
Have a better check-in process when you return the equipment. I had to wait 20 minutes in the rain before someone approached me with my return.
Johnathan is so nice and the other csr's are awesome. chris is taking good care of the customers and seems to have a great team of employees.
People who worked there were very friendly and efficient.
It took us less then 5 minutes to pull in and check out.
The guys there are great and always a pleasure to do business with.
Awesome experience....fast and clean.....
This particular U-Haul had EVERYTHING in multiple quantities......the staff was very efficient....clean yard and clean interior. The BEST U-Haul I have seen in over 25 years.
The equipment was old, battered and barely functional.
Everything was great Ubox arrived before set time. Staff Here are very helpful and great
When you call you do not reach a person that is actually at this location. They do not know the area or can give you landmarks to reach the location. This takes away the personal touch of doing business. Service was great but I prefer talking to the person I'm dealing with
Always great service.
Patrick is a good employee.
The customer service was great. The employees were pleasant and very helpful. Great experience
I have to say Alex Huges and Johnathan Nipps were amazing. I had so many troubles with the A/C being out and the movers that were hired through the UHaul site being less than great. My things were damaged during loading and the crew that I hired to unload was a joke they did not work at all. Johnathan was so kind and even threw in an extra storage unit and a lock. Talk about great service. I have to say Alex and Jonathan went above and beyond to help me out. I would tell anyone that needed equipment to rent it from the UHaul and Storage at Mt. Juliet on Lebanon road They are very helpful and welcoming even when you are upset they try their best to make it right. Great going guys. :)
ramp on left side missing toggle bolt to hold it in stowed position.
Windshield so dirty you could barely see...had not been washed. Express check in? Took 15 minutes to get the vehicle! Same to check out! Vehicle was good operationally.
The staff was very friendly and helpful.
Not have the hand trucks in the moving vans if we're not going to use them. It just takes up space.
Once again the manager at this store was very accommodating and made the process as simple and convenient for me.
Only a minor issue--I forgot to check the starting mileage, but I THINK it was stated on the document about 5 - 10 miles less than it actually was, based on how far I had driven when I actually did check the mileage. Only a difference in less than $5.00, and I had no way to prove it, so not a big deal
I utilize U-haul quite frequently. This is one of the best sites I visited over the Southeastern United States.
EXCELLENT SERVICE FROM THE PHONE CALL TO ESTIMATE TO CHECK OUT AND RETURN. EVERYTHING HANDELED SMOOTH AND QUICKLY.
Quick check-out, didn't leave any room for questions.
I have always used this uhaul and have always found them to be professional in their work. I will continue to use this location when a truck is needed.
Better rates 0.59 a mile to much!
Needed a new windshield wiper on the driver's side and there was a grinding noise coming from underneath the truck. I already told this to staff. Also the staff in this location is awesome and very helpful. Will definitely return here.
Friendly staff good facility.
Very efficient & professional operation.
They were always easy to deal with if we ever needed to.
Wonderful experience with this Company and the people who work there!
THE TRUCK WOULD SPIT AND STUTTER WHEN WHEN IT STOPS> WHEN I TURN THE TRUCK IN AND TOLD THE GUY, HE JUST LOOKED AT ME, EYES GLARED OVER, AND SAID NOTHING.
This is the best operation in the Nashville area. I would travel even further than I do to use this dealer.
The guys that tun this store are jsut alwasy the best. Nothing is ever a problem and they bend over backwards to make sure everything is right. Wish I could hire them away to work for me!
My GPS device showed an incorrect location for the U-Haul location. Don't know why as I programmed in the address given for the U-Haul site. Might want to check with Garmin to ensure they have your correct location.
They need to sweep out the trailers before renting them. Otherwise it is a great place with good people.
although the "daily" rental price is decent, charging $.99/mile is ridiculous.....(on top of having to also replace gas! Other than that, everything is ok....
You had the right trailer at a very reasonable price.
The guys there were really helpful.
It was a great experience.
Keep up the good work.
Keep up the standards you have set. Your guys were on top of their game,
The 2 gentlemen were polite and helpful
nothing I can think of. We just dropped off a tow dolly.
Quick, efficient drop-off process and location. Traffic light at entrance is only potential improvement
They are proactive to serve, ask and mentor newbies to the best practices of moving, storage and other related services. They were clear in pricing and did not try to pressure me.
need to be able to talk directly with someone at the business instead of go between
And the employees are the BEST!!!
All Staff were friendly & efficient, no wait time.
Thanks - see you again next time (hopefully not too soon though).
It was a very smooth process when it was time to move out. I can appreciate less hassle during a time, such as moving, that`s already aggravating.
This was a perfect experience!
Very quality service, courteous staff!
This is the 2nd or 3rd time for us to use this facility. We love doing business there and feel our belongings are secure in this facility.
I`m very displeased with the fact that if you pay your monthly fee on time and then move out before the next bill is due you DON`T get a refund of the unused portion that you paid for.
The facility hours could be a little more convenient.
Everything has been perfect ... the facility, the staff and the service. Job well done and I will recommend to others for sure! Thanks much ... C. Wilson
Any time i`ve dealt with the staff at this Uhaul they have been polite ad very helpful
Have used this facility in the past and the staff has always been very helpful and friendly.
I`m a former customer coming back and Chris Ware,, the mgr. remembered me , awesome!
The U-Box was great on this side. I can`t wait to get all my things back in one piece. This is my first experience with U-box. The staff was EXCELLENT. Very friendly and knowledgeable guys :
The staff in Mt Juliet was excellent. I will definitely use them again and refer friends to them.
The entire crew is fantastic!
our 2nd time using this uhaul
There was some water leakage in my unit 1049. Table leg and table leaf has water damage.
Everything that could go wrong went wrong. From getting the wrong size unit to getting my name/email wrong, being overcharged and getting unsubstantiated late charges. And the weekend hours are awful.
We were very pleased with thd facilities and staff. Everyone was very helpful and friendly and made the past few months go very smoothly as we transitioned to a new home.
Staff was great, facility was immaculate, and secure! If you are worried about your valuables, this is your place. Even the non climate controlled would be above all others.
Why was I charged for an additional $188.58 through 10/28 and my stuff was delivered on 9/27 and picked up on 9/28 so why was I charged through 10/28 when I was done with Ubox on 9/28??
I can honestly say that I had some of the best customer service experiences in dealing with the staff there. The staff was extremely friendly, very understanding and very helpful.
The gentleman who greeted me answered all of my questions, showed me how the key card operated and took me to the storage unit.
Staff members were friendly and helpful from the description of services to the walk-though of the facility and access procedures, this was a positive customer experience. Thank you
I would gladly rent storage space from this location again if I ever found myself in the position to need to.
this is the 2nd time i`ve used them. Staff fast and friendly. I love how clean it is.
Was happy with ease of renting and closing account. I will use uhaul in future
The only suggestion I have is bigger carts for use.
Great guys to work with. Very helpful!
Adam Cash Jr was wonderful! He went above and beyond to help me with my unusual situation and was very patient and kind. I know that he genuinely cared wanted to help and I appreciate it VERY much!!
First time I have used a storage facility like this and the experience was great. The process was simple and the staff very helpful. Kudos!
The whole staff was very helpful! Great operation.
The uhaul facility in Mt Juliet is by far the mostcourteous staff I have ever encountered Adam josh and chris are wonderful. Every single time we go they are professional yet warm and friendly.
Everyone was very helpful and courteous.
Will ALWAYS recommend U-Haul
Great customer service at the old hickory location.
Excellent service. Thank you! Will miss you guys!
We would use U-Haul again
Always available when needed and very friendly
Mt Juliet team was very helpful. Smooth experience. No complaints other than the website over sells how much can fit in a ubox. We needed two not one.
The staff was particularly nice and helpful. The facilities were excellent. Better than I was expecting.
. The only reason why it wasn`t deliever on time was because the movers had trouble with their transportation. However, they did cal to let us know what happen and why they will be a little late.
The store in Old Hickory/Hermitage is very accommodating, clean, well-stocked. I am pleased with the service we received.
Three years continuous customer. Completely satisfied and will be a return customer. Jackie Ball, Mt Julie TN
We had a great experience. Thanks.
Small unit for price but better than most places I store my stuff before I would go back and try again when I need the storage space
Main storage doors were left open - assuming someone was unloading. It was very cold outside so hard to condition a space with the door locked open. Staff was very helpful!
Chris is absolutely great. He is a wonderful young man.
Chris is absolutely great. He is a wonderful young man.
I live in North Carolina and had some things stored in your facility. I was able to take care of everything online and by phone. I am very pleased with the service.
They did not check to see that i had vacated the property on the day due to vacate. Then i started getting due daye notices.
Anf lien notices, but the unit was emptied nov 30.
If I ever need a storage facility again you will be my 1st choice!
Employees in TN office were wonderful. shannon oliver a great help. Will not use uhaul ever again. The call center needs extensive re training. The staff members are rude and not helpful.
I didn`t like the fact that sometimes I had questions specific to the facility and always got customer service. I would have enjoyed more personalized service.
we`ve move alot over the years and we`ve had our share of different moving company and storage company. But this was the easiest for us.
The staff was helpful and curtious. We felt our items were always safe and had an overall great experience.
We liked it very much. It was easy and close to our house..
Great staff, very helpful
Group of good and helpful guys.
Staff and location was great.
The staff is friendly and very helpful.
Again Uhaul provided excellent customer service. Thank you for making that part of my move so easy!
staff very nice and helpful
My storage unto was incredibly hot, it was unfair to claim it was Climate Controlled.
Closing at 7p and 5p on Sundays prevented
me from using the unit as often as I needed to.
We have had a good experience so far.
Very helpful and friendly during each of my visits.
It wasn`t made clear to me that I wouldn`t have access to my contents after 7 pm without paying an extra fee, so I didn`t like that, but no problems otherwise.
Very good. Having to swipe our card continuously when we were moving out was a HUGE inconvenience though.
Bath room was not kept clean and no soap. Other than that every thing was good and we would definitely use U Haul again. Thanks.
Overall, facility is good. Water fountain has warm water. First floor bathroom was very nasty.
An excellent storage facility
I have used this location meany times and will continue to use this location to meet all my moving and storage needs. Thanks to the staff for being excellent as always.
I had an exceptional experience assisted by the friendly and helpful staff during a difficult and urgent time. I appreciated the convenience and the expedited service that I received. Thanks!!
Robin was excellant in assisting me with my needs. Great staff!
Convenient, quick, clean and helpful
Always professional and helpful
i am disabilied and needed assistance and got it. wonderful people there- God bless
Good prices. Very well kept.
Took six months to fix the light in front of my unit.
The unavailablity of the units for people that work normal hours of a day shift job are extremely inconveinunt.
there was a mouse poison trap inside the unit. I was told i could not remove it. The smell is exceptionally strong and I am concerned all my items will pick up the smell.
Can something be done?
This is a great place to store you personal belongings. I never had a single problem.
Everyone I spoke with at this facility was friendly and helpful. Check-in and move-in were exceptionally easy.
The staff is always friendly and helpful.
I was fraustrated because the reservation line gave me incorrect information about the unit I rented but they gentleman at the counter took care of everything and I appreciate all he did.
Everytime I`ve been to this location, the staff have been helpful and friendly.
Excellent service and courteous interactions across the board with personnel
friendly and explained everything well...thank you
We had all our belongings in storage for four months. The staff were very helpful, polite, and very kind. Our experience with this facility was very good and we would highly recommend them.
Staff very friendly courteous. Have used this facility
before, that`s why I went back. Site seems secure and
The staff has always been very helpful, friendly and pleasant. I would use this location again and recommend it to friends.
Excellent service with clear explanation, cooperation and helpfulness
Christopher was very helpful. His happy appearance helped the stressful moving day. He was polite and very nice to work with. thanks chris
I was not happy about not getting a refund for the three weeks I did not use. The other storage units I have used gave me a refund for the time unused.
just super service, the guy was terrific, so helpful. i just wish i had gotten his name. cudos!!!!
It took less than 10 minutes to get me signed up shown to my storage unit.
Excellent staff--helpful, customer focused. I felt that my items in storage were very secure.
Customer service was always friendly and helpful.
We loved having the carts there to help us move our stuff. It made things so convenient.
If I am ever in need of a storage facility again my first choice will be a U-Haul facilit like the one I had. I would recommend to anyone.
Staff was very friendly and helpful.
The staff are always polite, courteous professional. I had 2 Uboxes 1 storage room while we were waiting on our house to close they went above and beyond to help us with our storage needs! A+!!
Very positive experience great staff
Excellent customer service and access to the units. Very clean and user friendly. An excellent facility.
My experience was, overall, flawless. I would say that the greatest asset is the staff! So professional and helpful.
I had my 8-year-old girl with me, and the customer service rep was very friendly and yet efficient to help me get out of there as quickly as possible.
Very friendly and helpful.
Thank you for your excellent services.
Very convenient and clean facility. Helpful and professional staff.
Friendly staff, knowledgeable, helpful. Renting a unit moving in was a breeze. Thanks!
I reserved two spaces and when I returned to take possession, it was not the same as what I had reserved. The customer should be told that exact spaces are not reserved.
service was excellent and the facility was spotless.
very nice keep up the good work!
Excellent staff, above and beyond help and very acommodating. I would highly recommend them to anyone who asks!
I am satisfied with the level of service received and had a good experience.
A very good moving in experience. Clean facility and very helpful staff.
Absolutely the nicest storage center I`ve ever used! Great staff that provides exceptional customer service!
The storage unit was great and we appreciate your working with us. However the truck we rented the oil was low before we even got on the road.
The storage facility and the people were absolutely outstanding.
Great storage unit, would use again when needed. Have used them twice now and the staff is excellent. Everything is great with them.
U-Haul Storage is excellent. The staff was excellent and very helpful. Yes, I will recommend U-Haul to anyone who needs storage or a trailer or a truck
Courteous helpful staff. Really appreciate the indoor access as we had to load in a rainstorm.
The staff was very helpful to us as we arrived after our long move from Arizona.
we not only would recommend the facility but we have to our children who did use the storage options while they were in transit.
The staff was very helpful, and we were very happy with our experience.
Randy and everyone else were super. We appreciate the clean and well kept facility.
Everything was good. Will recommend to others.
Rob and staff have provided excellent customer service.
Very friendly people and nice facility.
The staff at U-Haul Center Mt Juliet have alway been friendly and helpful. This was my third time to use them and I got the same excellent survice each time.
The people i had help me were all so nice and helpful : i look forward to useing this storage when ever i`m in town shopping for my business.
The staff there is not professional and you cannot get to your things when you need to you have wait for the hours of the facility. Just was not good for us.
We have used this facility before and have always been happy with the service there. I highly recommend them.
they did a good job, easy, convenient.
The young man that helped me was very knowledgable and quick to help me when I walked in the door. I will definitely recommend this location
very helpful friendly staff
i LIKED TH FACT THEY HAD SEVERAL CLIMATE CONTORLED 5x10 AVALIABLE.
We ARE A SMALL FAMILY AND WANTED
SOMETHING SMALL. THANK YOU FOR YOUR
GREAT CUSTOMER SERVICE.
very friendly and knowledgeable
Michael was very helpful and friendly. I will definitely recommend U-Haul Self Storage to others.
Robin and his crew are great, highly recommend.
Very friendly and helpful
Great staff. Clean facility.
Would be very convenenient to have access to the personal storage unit, even if the Uhaul store is not open. Since we have a security card, access to the unit would be very helpful after hours.
After several decades of moving from time to time, I found this u-haul facility to be the absolute BEST! What a great manager and what great staff. Thanks.
The storage unit 2308 leaked. The leak is in the far right side of the unit. About 1 foot from the back wall.
Excellent service. The employees could be a BIT more personable. Great experience though.
I was very impressed by the staff. They were very helpful in selecting a storage unit which met my requirements and price range.
It was fine, but the atmosphere is hostile, the service is a little slow, and the 7-7/9-5 Sun access hours are unacceptable relative to your competitors.
Staff was always friendly and available while I was overseas, thanks so much!!
The facility is close to my home, and this is my second time using the amenities. Good overall perception on the service.
Inability to access my belongings after 7pm when typical work days end at 5 is a problem. Everywhere I look you are threatening to fine me for something. Other than that, it seems ok.
The U-Haul representative who assisted me was very helpful and competent.
I have a long history with U-Haul and as always they were wonderful and helped me out tremendously
I was not told I had to pay extra for the 24hr access and not shown entrance hours.
very helpful, courteous, OUTSTANDING!
Staff was helpful the location is convenient.
staff was nice and the facility was very impressive
This was a very good expereince. The associate was very informative and helpful.
The staff was very helpful.
All the guys were polite and helpful.
The only thing that would have made my experience easier would be to be able to pay on line without having to pay a $10.00 registration fee.
The staff was very friendly helpful.
I like that the storage facility is conveniently close to where I now live.
Very friendly staff. Clean and well maintained. Nothing negative to comment on.
The place was busy and could`ve used another employee.
Very friendly and helpful staff! Clean buildings. I was I`m very happy with how I was treated!
Lea Ann Lewis
$15 late fee 3 days-$15 after 14 days.1 MONTH late placed pre-lien. Had storage in 4 OTHER states pre-lien 90 days.With $30 late fees and $50 after 30 days, who can afford it! Would NOT RECOMMEND
The manager went above and beyond finding the perfect storage unit for me and my husband. After the move, we ended up actually not needing it, and he gave us no problem at all.
Manager Robin was great to work with. The facilities were clean and well-maintained. Very pleased.
The facility served our purposes
exactly as we needed.
Great experience, thus far.
Nice space, great staff. Very happy with my choice.
The staff was very attentive and helpful. I will continue to use U-Haul whenever I move.
everything was great. everyone was very helpful i would use this facility again if the need arises.
Excellent! Excellent! Excellent! Very helpful, patient, and kind! Will never use anything but U-Haul ever again!!!!!
When my brother passed I immediately thought UHAUL for storage of his stuff. Was disappointed that the first months rent free was no longer available, but rented anyway.