Évaluations des clients U-Haul Moving & Storage at Mt Juliet
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Témoignages des clients récents de U-Haul Moving & Storage at Mt Juliet
Everything was fine but the people over all had poor attitudes.
I've rented from other uhaul location's but the service that Kurt and the people at this location is excellent and that's why I only rent and return to this location.I rent 2 to 3 trucks a month.
Windshield was scared three places at eye level. Luckily I only had to drive it under 50 miles. The steering wheel was not aligned. I should have never rented it.
None. It was a great experience. As well as quick and efficient. The staff was great. Overall a good experience!
When I ordered my u haul over the phone with the gentleman joe (who was amazing by the way) I ordered it with 84 miles so I had enough to drive there and back. When I got to mt juliet to pick it up they verified it was 84 miles. When I went to drop off my u haul the place that I was suppose to drop it off to was out of business. I had even called to make sure I had the right location with the number on my receipt they gave me. Then I had to drive an extra 25 miles to the next nearest location from me (Which I thought was no big deal because I made sure I had extra miles just to be safe). When I got to the other location the guy checks in in and drives around the parking lot to park it.... then writes down the miles.... which is again no big deal (till I realize he doesn't write down the milage till he is done driving it around not when I bring it in and leave it where he tells me to). I go inside to get the final receipt after this whole thing and the gentleman then informs me I am way over my miles because they only have me down for 60 miles. I could call if I wanted to to get the refund on it the gentleman told me but that just is more work now that I have to do with 3 children trying to move to a new city and chaos everywhere of boxes. they places where both great and the people were all very friendly but I would highly recommend anyone who needs the extra do not except it to be written in your contract even though it was verified twice verbally.... and make sure you bring your glasses for how small they make the print so you can read before signing. Which I do understand I signed the contract without fully reading but understanding the full extent of what your thinking about and doing while getting a u haul to pack your entire family and stay 3 nights I. A motel because your new home is not ready when it was suppose to be.... Alot more is running through you mind than not trusting what you have said and verified.
The young man that waited on me was very courteous and helpful. Excellent service by him.
They guy who waited on me was extremely helpful. They are over the top on customer service
Too expensive, rates went up while I was renting, not cool
Personnel were very helpful, explained rates fully.
Very efficient and helpful employees
Awesome friendly people. Seemed like old friends. Thanks!
The only problem I had was they told me if I paid for a extra day and did not need it I would be refunded at drop off location.
when I dropped it off no refund.
Nice, secure storage facility. Friendly service.
Manager & staff were very friendly, helpful & kind. They answered all my questions.
The whole team was very helpful. Paperwork was easy and they made sure the trailer was secure and all the lights were working before we hit the road.
read/repeat reservation details double check confirm/complete rental with equipment on paper and physically. I had to drive back to the site after arriving at home without the dolly I needed. I returned to pick it up and returned home again to still having the wrong dolly. this is VERY frustrating on a move day!! CSR on the phone was great, the website was easy and great to use & the facility was clean, staff helpful.
do not advertise 19.95 if it is really 49.95
This truck was old and needed some TLC. The transmission was very strange in shifting.
Absolutely nothing, this u haul location is perfect from start to finish!
All of the staff are professional and very friendly!
Hire people who act like they I been around customer service for along time and that is bad
Truck lights ( turn indicators right side) failed. Repairs took another 1.5 hours of waiting...Staff was apologetic
and worked hard to fix the problem..Just time lost to travel..Truck was dirty..
Because there was no definitive drop off pont provided on the contract, I had to contact someone on the 800 line to instruct me where that would be. Two locations were given near Antioch, TN.After choosing one we called back to confirm if it was ok to drop at the location given earlier because we have experienced a switch after dropping off at a location.
U-Haul has one of the most efficient and effective operations on the planet. Checking in my U-Haul truck and vehicle dolly was efficient, quick, and pleasant.
Your staff member was very courteous and professional. Thank you again for your great service at this location once again as I am a repeat customer.
I also want to tell you that I appreciate the dependability of your equipment and the fact that you have maintained the high quality of your equipment. Most impressive in a world where everyone else seems to be trying to decrease quality to save a few dollars. Your company sets the standard for the industry.
Rented a new storage unit on a monthly basis and staff was friendly and helpful.
I dropped off after hours so I did see inside of office
I only needed the box truck to deliver a few furnishings to a home I am staging. VERY EXPENSIVE to say the least. Your ads are deceiving...$19.99 to rent the truck and then .99 per mile and then we had to replace the gas, then insurance and on and on. $100 for about 3.5 hrs. The truck leaked in the front corner so I was limited on what I could put there. Don't think I will do this again!
Had a lot of unexpected issues with my move and Kelsey made it a lot easier than it might have been otherwise!
I have used this location many times over the years. They have always been helpful and courteous. I would pick them over any other location in the area.
Very fast and easy experience. Thank you.
Thanks for all!
Outstanding customer service
Keep doing what yal are doing excellent customer service the team was awesome to my wife and I
Outstanding counter service and return service. I was so pleased I am taking the time to do a survey. Keep up the great work and customer service. You left a lasting impression.
Ordered a 26 one way truck and they originally tried to give me a beat down truck that vibrated like the wheels were falling off. I returned and they gave me a better one, although they marked the gas at 1/2 tank it was actually 3/8.. Come to find when I filled up the gauge wouldn't go any higher than 1/2.
Great customer service, fast and efficient.
Everything was great!! Thanks!!
We were most impressed at how we were given blankets to cover the bottom of the trailer, which was covered with ice and snow. Thank you!
I can't think if anything. The guys were very helpful and had me underway quickly.
The person on duty was very knowledgeable and very nice
Give us a vehicle that has working tail lights, working inside dome lights so you can actually see what you're unloading; a driver's door that closes properly and an engine that isn't in need of a major tuneup.
Everything went as planned.
This service center was great and very professional. The representative was friendly and helpful....Thanks!!!
However, I first tried to drop off my trailer at the U-Haul location at 415 North Mount Juliet Road, Mount Juliet, TN 37122. This was a horrible experience. I tried calling before I drove there and nobody ANSWERED the phone (4 attempts). I then drove over and when I walked in nobody was in the front of the store after a moment a young man came out and was very unsociable and seemed uninterested. After he asked what I needed I told him that I wanted to drop/return a trailer and he said just go drop it on the side. I said "Is that it"? (no inspection of anything), he said that is all, just go drop it. He offered no help and did not seem interested. I went out to my truck and drove off and went to the location a little farther away. It was a good decision..........I will not recommend this place to anyone. It seems the primary business is a computer repair service and they have very poor customer or interpersonal skills.
As always very professional employees, excellent and fast service, like brand new rental..... over all the checking out and returning the rental was smooth and no hassles. Would never consider anywhere else.
The truck was very old and had severe shaking while driving.
keep checking if everything is working properly
very nice and friendly personal continue to keep up the good work.
Very nice. Very easy to understand
The gentleman working there seemed fairly young...so to my surprise they were all so professional, helpful and accommodating beyond what I usually see in much of today's youth. Running into a few safety issues on my part preventing me from hooking up the rental, the fellows there efficiently and with great knowledge got me on the road in no time. I am truly impressed with this U-Haul location just with the staff alone. I would highly recommend this location.
Staff was very courteous and helpful. Hard to tell that the price was going to almost $100.00 instead of the $19.95 advertised on the van though.
Super friendly and helpful staff. It was quick and easy and I appreciated that.
Fulfilled same day reservation without issues.
None. Excellent experience.
Awesome personnel. Very kind and respectful. Always willing to help and meet all customer needs.
I thought the staff appeared to young but were very helpful.
The staff was courteous and very helpful. I don't know how you could improve on the service there.
Very helpful and friendly. Went out of their way to help me.
The staff was very friendly and helpful. They even suggested renting later in the day so that I could spread out the moving trips, thereby enabling us to get a good night sleep between loads. Thanks
Very nice and friendly helpful! The trailer we rented was perfect for moving our mattress and will definitely keep this in mind next time we need to move something!
Overall, the process went as I expected and I am pleased. However, I would have been even more pleased if my U-Box was delivered more quickly. It took 2 weeks to arrive at its destination when 7-10 days for that distance is more reasonable. Also, the U-Box was damaged on the exterior which makes me think that the contents were at the very least jarred/roughed up during transit.
mentioned abs light issue
Recieved a rental whose windshield was compromised so my 12+hour drive to Florida was cold and wet.
Additionally, I was overcharged for my rental.
This was the best U-Haul location I have ever seen in any city. I was very impressed! And I'm not easily impressed.
I was very pleased with this UHaul Storage facility. I would definitely use it again and would recommend it to others. Great customer service, clean units, and safe place for our possessions.
Super quick and efficient!
Until recently, I have always rented Ryder. I have rented from you three times recently, and this location is exceptional! It almost makes moving
Best U-haul experience I have ever had.
I decided to change truck size and the customer service rep was most helpful and took care in showing me the other options. Return check-in was also super smooth. A+++++ experience.
Parking is limited - depending on how many people are visiting their storage units...parking for rental customers can be a pain to find.
The specific vehicle I received could benefit from front-end and headlight alignments. Other than that it was fine for the short distance trip I used it for.
truck engine missed the whole trip. Truck used excessive gas. Passenger mirror kept blowing inward.
Exceeds expectations in all aspects.
I have rented maybe ten times in my life. Usually Ryder in the past. Uhaul has made great advances in customer service. Professional courteous staff makes the difference when prices are relatively the same.
great staff and location. feels very secure
I was always treated nicely by the staff here. as a Senior that always doesnt happen. So I am glad to report that at this business it was a pleasure to do business here.
Very nice, clean/accessible storage facility and a huge inventory of moving trucks/products. I would use them again in a heartbeat!
Thank you guys, everything was great
Great folks who went over and above to help me in my move.
Very helpful and friendly. Very fast with helping me. Thank you.
Excellent customer service! Thank you Kurt Cates! Very clean units! Will recommend to others!
I was helped by Kurt Cates at the Hermitage Tn location He was so helpful and calculated exact amount of space needed so I wouldnt go over my budget. It all fit to a tee in the truck and the storage
The staff is very helpful and very knowledgeable.
Every thing was clean and staff was exceptional.
Friendly staff, very helpful in person!
Dylan more than took care of me! He was kind and understanding and very helpful! Due to character limit I can`t express how pleased I am with my experience!
My move was horrid but Christopher, Andrew and the rest of the staff at the Mt. Juliet Storage was wonderful and very helpful. They went above and beyond to help me out. Great staff!! :
Everything was great Ubox arrived before set time. Staff Here are very helpful and great
I utilize U-haul quite frequently. This is one of the best sites I visited over the Southeastern United States.
Friendly staff good facility.
They were always easy to deal with if we ever needed to.
They are proactive to serve, ask and mentor newbies to the best practices of moving, storage and other related services. They were clear in pricing and did not try to pressure me.
It was a very smooth process when it was time to move out. I can appreciate less hassle during a time, such as moving, that`s already aggravating.
Very quality service, courteous staff!
This is the 2nd or 3rd time for us to use this facility. We love doing business there and feel our belongings are secure in this facility.
I`m very displeased with the fact that if you pay your monthly fee on time and then move out before the next bill is due you DON`T get a refund of the unused portion that you paid for.
The facility hours could be a little more convenient.
Everything has been perfect ... the facility, the staff and the service. Job well done and I will recommend to others for sure! Thanks much ... C. Wilson
Any time i`ve dealt with the staff at this Uhaul they have been polite ad very helpful
Have used this facility in the past and the staff has always been very helpful and friendly.
I`m a former customer coming back and Chris Ware,, the mgr. remembered me , awesome!
The U-Box was great on this side. I can`t wait to get all my things back in one piece. This is my first experience with U-box. The staff was EXCELLENT. Very friendly and knowledgeable guys :
The staff in Mt Juliet was excellent. I will definitely use them again and refer friends to them.
The entire crew is fantastic!
our 2nd time using this uhaul
There was some water leakage in my unit 1049. Table leg and table leaf has water damage.
Everything that could go wrong went wrong. From getting the wrong size unit to getting my name/email wrong, being overcharged and getting unsubstantiated late charges. And the weekend hours are awful.
We were very pleased with thd facilities and staff. Everyone was very helpful and friendly and made the past few months go very smoothly as we transitioned to a new home.
Staff was great, facility was immaculate, and secure! If you are worried about your valuables, this is your place. Even the non climate controlled would be above all others.
Why was I charged for an additional $188.58 through 10/28 and my stuff was delivered on 9/27 and picked up on 9/28 so why was I charged through 10/28 when I was done with Ubox on 9/28??
I can honestly say that I had some of the best customer service experiences in dealing with the staff there. The staff was extremely friendly, very understanding and very helpful.
The gentleman who greeted me answered all of my questions, showed me how the key card operated and took me to the storage unit.
Staff members were friendly and helpful from the description of services to the walk-though of the facility and access procedures, this was a positive customer experience. Thank you
I would gladly rent storage space from this location again if I ever found myself in the position to need to.
this is the 2nd time i`ve used them. Staff fast and friendly. I love how clean it is.
Was happy with ease of renting and closing account. I will use uhaul in future
The only suggestion I have is bigger carts for use.
Great guys to work with. Very helpful!
Adam Cash Jr was wonderful! He went above and beyond to help me with my unusual situation and was very patient and kind. I know that he genuinely cared wanted to help and I appreciate it VERY much!!
First time I have used a storage facility like this and the experience was great. The process was simple and the staff very helpful. Kudos!
The whole staff was very helpful! Great operation.
The uhaul facility in Mt Juliet is by far the mostcourteous staff I have ever encountered Adam josh and chris are wonderful. Every single time we go they are professional yet warm and friendly.
Everyone was very helpful and courteous.
Will ALWAYS recommend U-Haul
Great customer service at the old hickory location.
Excellent service. Thank you! Will miss you guys!
We would use U-Haul again
Always available when needed and very friendly
Mt Juliet team was very helpful. Smooth experience. No complaints other than the website over sells how much can fit in a ubox. We needed two not one.
The staff was particularly nice and helpful. The facilities were excellent. Better than I was expecting.
. The only reason why it wasn`t deliever on time was because the movers had trouble with their transportation. However, they did cal to let us know what happen and why they will be a little late.
The store in Old Hickory/Hermitage is very accommodating, clean, well-stocked. I am pleased with the service we received.
Three years continuous customer. Completely satisfied and will be a return customer. Jackie Ball, Mt Julie TN
We had a great experience. Thanks.
Small unit for price but better than most places I store my stuff before I would go back and try again when I need the storage space
Main storage doors were left open - assuming someone was unloading. It was very cold outside so hard to condition a space with the door locked open. Staff was very helpful!
Chris is absolutely great. He is a wonderful young man.
Chris is absolutely great. He is a wonderful young man.
I live in North Carolina and had some things stored in your facility. I was able to take care of everything online and by phone. I am very pleased with the service.
They did not check to see that i had vacated the property on the day due to vacate. Then i started getting due daye notices.
Anf lien notices, but the unit was emptied nov 30.
If I ever need a storage facility again you will be my 1st choice!
Employees in TN office were wonderful. shannon oliver a great help. Will not use uhaul ever again. The call center needs extensive re training. The staff members are rude and not helpful.
I didn`t like the fact that sometimes I had questions specific to the facility and always got customer service. I would have enjoyed more personalized service.
we`ve move alot over the years and we`ve had our share of different moving company and storage company. But this was the easiest for us.
The staff was helpful and curtious. We felt our items were always safe and had an overall great experience.
We liked it very much. It was easy and close to our house..
Great staff, very helpful
Group of good and helpful guys.
Staff and location was great.
The staff is friendly and very helpful.
Again Uhaul provided excellent customer service. Thank you for making that part of my move so easy!
staff very nice and helpful
My storage unto was incredibly hot, it was unfair to claim it was Climate Controlled.
Closing at 7p and 5p on Sundays prevented
me from using the unit as often as I needed to.
We have had a good experience so far.
Very helpful and friendly during each of my visits.
It wasn`t made clear to me that I wouldn`t have access to my contents after 7 pm without paying an extra fee, so I didn`t like that, but no problems otherwise.
Very good. Having to swipe our card continuously when we were moving out was a HUGE inconvenience though.
Bath room was not kept clean and no soap. Other than that every thing was good and we would definitely use U Haul again. Thanks.
Overall, facility is good. Water fountain has warm water. First floor bathroom was very nasty.
An excellent storage facility
I have used this location meany times and will continue to use this location to meet all my moving and storage needs. Thanks to the staff for being excellent as always.
I had an exceptional experience assisted by the friendly and helpful staff during a difficult and urgent time. I appreciated the convenience and the expedited service that I received. Thanks!!
Robin was excellant in assisting me with my needs. Great staff!
Convenient, quick, clean and helpful
Always professional and helpful
i am disabilied and needed assistance and got it. wonderful people there- God bless
Good prices. Very well kept.
Took six months to fix the light in front of my unit.
The unavailablity of the units for people that work normal hours of a day shift job are extremely inconveinunt.
there was a mouse poison trap inside the unit. I was told i could not remove it. The smell is exceptionally strong and I am concerned all my items will pick up the smell.
Can something be done?
This is a great place to store you personal belongings. I never had a single problem.
Everyone I spoke with at this facility was friendly and helpful. Check-in and move-in were exceptionally easy.
The staff is always friendly and helpful.
I was fraustrated because the reservation line gave me incorrect information about the unit I rented but they gentleman at the counter took care of everything and I appreciate all he did.
Everytime I`ve been to this location, the staff have been helpful and friendly.
Excellent service and courteous interactions across the board with personnel
friendly and explained everything well...thank you
We had all our belongings in storage for four months. The staff were very helpful, polite, and very kind. Our experience with this facility was very good and we would highly recommend them.
Staff very friendly courteous. Have used this facility
before, that`s why I went back. Site seems secure and
The staff has always been very helpful, friendly and pleasant. I would use this location again and recommend it to friends.
Excellent service with clear explanation, cooperation and helpfulness
Christopher was very helpful. His happy appearance helped the stressful moving day. He was polite and very nice to work with. thanks chris
I was not happy about not getting a refund for the three weeks I did not use. The other storage units I have used gave me a refund for the time unused.
just super service, the guy was terrific, so helpful. i just wish i had gotten his name. cudos!!!!
It took less than 10 minutes to get me signed up shown to my storage unit.
Excellent staff--helpful, customer focused. I felt that my items in storage were very secure.
Customer service was always friendly and helpful.
We loved having the carts there to help us move our stuff. It made things so convenient.
If I am ever in need of a storage facility again my first choice will be a U-Haul facilit like the one I had. I would recommend to anyone.
Staff was very friendly and helpful.
The staff are always polite, courteous professional. I had 2 Uboxes 1 storage room while we were waiting on our house to close they went above and beyond to help us with our storage needs! A+!!
Very positive experience great staff
Excellent customer service and access to the units. Very clean and user friendly. An excellent facility.
My experience was, overall, flawless. I would say that the greatest asset is the staff! So professional and helpful.
I had my 8-year-old girl with me, and the customer service rep was very friendly and yet efficient to help me get out of there as quickly as possible.
Very friendly and helpful.
Thank you for your excellent services.
Very convenient and clean facility. Helpful and professional staff.
Friendly staff, knowledgeable, helpful. Renting a unit moving in was a breeze. Thanks!
I reserved two spaces and when I returned to take possession, it was not the same as what I had reserved. The customer should be told that exact spaces are not reserved.
service was excellent and the facility was spotless.
very nice keep up the good work!
Excellent staff, above and beyond help and very acommodating. I would highly recommend them to anyone who asks!
I am satisfied with the level of service received and had a good experience.
A very good moving in experience. Clean facility and very helpful staff.
Absolutely the nicest storage center I`ve ever used! Great staff that provides exceptional customer service!
The storage unit was great and we appreciate your working with us. However the truck we rented the oil was low before we even got on the road.
The storage facility and the people were absolutely outstanding.
Great storage unit, would use again when needed. Have used them twice now and the staff is excellent. Everything is great with them.
U-Haul Storage is excellent. The staff was excellent and very helpful. Yes, I will recommend U-Haul to anyone who needs storage or a trailer or a truck
Courteous helpful staff. Really appreciate the indoor access as we had to load in a rainstorm.
The staff was very helpful to us as we arrived after our long move from Arizona.
we not only would recommend the facility but we have to our children who did use the storage options while they were in transit.
The staff was very helpful, and we were very happy with our experience.
Randy and everyone else were super. We appreciate the clean and well kept facility.
Everything was good. Will recommend to others.
Rob and staff have provided excellent customer service.
Very friendly people and nice facility.
The staff at U-Haul Center Mt Juliet have alway been friendly and helpful. This was my third time to use them and I got the same excellent survice each time.
The people i had help me were all so nice and helpful : i look forward to useing this storage when ever i`m in town shopping for my business.
The staff there is not professional and you cannot get to your things when you need to you have wait for the hours of the facility. Just was not good for us.
We have used this facility before and have always been happy with the service there. I highly recommend them.
they did a good job, easy, convenient.
The young man that helped me was very knowledgable and quick to help me when I walked in the door. I will definitely recommend this location
very helpful friendly staff
i LIKED TH FACT THEY HAD SEVERAL CLIMATE CONTORLED 5x10 AVALIABLE.
We ARE A SMALL FAMILY AND WANTED
SOMETHING SMALL. THANK YOU FOR YOUR
GREAT CUSTOMER SERVICE.
very friendly and knowledgeable
Michael was very helpful and friendly. I will definitely recommend U-Haul Self Storage to others.
Robin and his crew are great, highly recommend.
Very friendly and helpful
Great staff. Clean facility.
Would be very convenenient to have access to the personal storage unit, even if the Uhaul store is not open. Since we have a security card, access to the unit would be very helpful after hours.
After several decades of moving from time to time, I found this u-haul facility to be the absolute BEST! What a great manager and what great staff. Thanks.
The storage unit 2308 leaked. The leak is in the far right side of the unit. About 1 foot from the back wall.
Excellent service. The employees could be a BIT more personable. Great experience though.
I was very impressed by the staff. They were very helpful in selecting a storage unit which met my requirements and price range.
It was fine, but the atmosphere is hostile, the service is a little slow, and the 7-7/9-5 Sun access hours are unacceptable relative to your competitors.
Staff was always friendly and available while I was overseas, thanks so much!!
The facility is close to my home, and this is my second time using the amenities. Good overall perception on the service.
Inability to access my belongings after 7pm when typical work days end at 5 is a problem. Everywhere I look you are threatening to fine me for something. Other than that, it seems ok.
The U-Haul representative who assisted me was very helpful and competent.
I have a long history with U-Haul and as always they were wonderful and helped me out tremendously
I was not told I had to pay extra for the 24hr access and not shown entrance hours.
very helpful, courteous, OUTSTANDING!
Staff was helpful the location is convenient.
staff was nice and the facility was very impressive
This was a very good expereince. The associate was very informative and helpful.
The staff was very helpful.
All the guys were polite and helpful.
The only thing that would have made my experience easier would be to be able to pay on line without having to pay a $10.00 registration fee.
The staff was very friendly helpful.
I like that the storage facility is conveniently close to where I now live.
Very friendly staff. Clean and well maintained. Nothing negative to comment on.
The place was busy and could`ve used another employee.
Very friendly and helpful staff! Clean buildings. I was I`m very happy with how I was treated!
Lea Ann Lewis
$15 late fee 3 days-$15 after 14 days.1 MONTH late placed pre-lien. Had storage in 4 OTHER states pre-lien 90 days.With $30 late fees and $50 after 30 days, who can afford it! Would NOT RECOMMEND
The manager went above and beyond finding the perfect storage unit for me and my husband. After the move, we ended up actually not needing it, and he gave us no problem at all.
Manager Robin was great to work with. The facilities were clean and well-maintained. Very pleased.
The facility served our purposes
exactly as we needed.
Great experience, thus far.
Nice space, great staff. Very happy with my choice.
The staff was very attentive and helpful. I will continue to use U-Haul whenever I move.
everything was great. everyone was very helpful i would use this facility again if the need arises.
Excellent! Excellent! Excellent! Very helpful, patient, and kind! Will never use anything but U-Haul ever again!!!!!
When my brother passed I immediately thought UHAUL for storage of his stuff. Was disappointed that the first months rent free was no longer available, but rented anyway.