Évaluations des clients U-Haul Moving & Storage at Mt Juliet
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Témoignages des clients récents de U-Haul Moving & Storage at Mt Juliet
Super friendly and helpful staff. It was quick and easy and I appreciated that.
Fulfilled same day reservation without issues.
None. Excellent experience.
Awesome personnel. Very kind and respectful. Always willing to help and meet all customer needs.
I thought the staff appeared to young but were very helpful.
The staff was courteous and very helpful. I don't know how you could improve on the service there.
Very helpful and friendly. Went out of their way to help me.
The staff was very friendly and helpful. They even suggested renting later in the day so that I could spread out the moving trips, thereby enabling us to get a good night sleep between loads. Thanks
Very nice and friendly helpful! The trailer we rented was perfect for moving our mattress and will definitely keep this in mind next time we need to move something!
Overall, the process went as I expected and I am pleased. However, I would have been even more pleased if my U-Box was delivered more quickly. It took 2 weeks to arrive at its destination when 7-10 days for that distance is more reasonable. Also, the U-Box was damaged on the exterior which makes me think that the contents were at the very least jarred/roughed up during transit.
mentioned abs light issue
Recieved a rental whose windshield was compromised so my 12+hour drive to Florida was cold and wet.
Additionally, I was overcharged for my rental.
This was the best U-Haul location I have ever seen in any city. I was very impressed! And I'm not easily impressed.
I was very pleased with this UHaul Storage facility. I would definitely use it again and would recommend it to others. Great customer service, clean units, and safe place for our possessions.
Super quick and efficient!
Until recently, I have always rented Ryder. I have rented from you three times recently, and this location is exceptional! It almost makes moving
Best U-haul experience I have ever had.
I decided to change truck size and the customer service rep was most helpful and took care in showing me the other options. Return check-in was also super smooth. A+++++ experience.
Parking is limited - depending on how many people are visiting their storage units...parking for rental customers can be a pain to find.
The specific vehicle I received could benefit from front-end and headlight alignments. Other than that it was fine for the short distance trip I used it for.
truck engine missed the whole trip. Truck used excessive gas. Passenger mirror kept blowing inward.
Exceeds expectations in all aspects.
I have rented maybe ten times in my life. Usually Ryder in the past. Uhaul has made great advances in customer service. Professional courteous staff makes the difference when prices are relatively the same.
The staff there was so incredibly helpful. When I had failed to measure what I needed to haul correctly, the staff was so helpful in getting me fixed up with the right trailer with speed and ease. I'll always rent from there!!
very professional. everyone was very helpful. equipment was in good shape and well maintained.
Your help is comically unfriendly and disinterested.
Simple and quick to return equipment.
The staff at this location was friendly. My problem was the truck leaked water on some of our clothes. They told me I could file a claim but there was nothing they could do about it. No point in getting a enclosed truck if it leaks.
All went as planned when moving that's exactly what you need.
I couldn't recommend a thing,very helpful very easy would recommend it to friends and family,Mount Juliet U-Haul rules.
Prompt, courteous, professional service from Adam Cash. Will use this location again.
I also used this location twice in 3 weeks time and both times had a great experience. The staff was friendly and helpful and were able to get me back on the road in my own vehicle within no more than 5 to 10 minutes.
My contract and email confirmation arrived two days after I rented and returned the equipment. Unacceptable
Always professional and helpful.
great staff and great location. very secure feeling
great staff and location. feels very secure
I was always treated nicely by the staff here. as a Senior that always doesnt happen. So I am glad to report that at this business it was a pleasure to do business here.
Fast, professional and courteous. Simplified my move which was stressful Than you all.
While the staff seems quite young, they are very professional and knowledgeable. The store, inside and out, is very clean and in good repair.
Very nice people with an proffecional attitude
Very helpful, and accommodating.
Did fine but when you state the size of the truck do not use the loft, this borders on false advertising ok
I requested and paid for an after hours pass that didn't work. I had broke some glass and wanted to clean it up but they said they didn't have any trash cans other than the restroom....wow!!! How could this be? So if I would have left it, someone could have gotten cut or a flat tire. Large trashcans shoulde be supplied outside or inside the storage building on all floors as well as a broom and dust pan for sweeping.
I did encounter 3 courteous young men, especially one with curly hair that was not only helpful he was new and had an awesome personality. There was good and not so good.
I would suggest if you use the 24 hour access pass to make sure your card works before leaving and not just take their word. Swipe yourself!
Very nice, clean/accessible storage facility and a huge inventory of moving trucks/products. I would use them again in a heartbeat!
Had reserved online. They had truck ready to go and got me on the road quickly!
The truck I rented leaked oil onto my brand new house's driveway. Proper maintenance and coverage that protects the customer would be a consideration.
nothing...great people working there...very professional....
My experience was great. No improvements needed
The vehicle was clean, but maintained is another question. The transmission shifts to reverse & drive very roughly. A friend of mine suggested that the transmission needs fluid, while I think it might need the U-joints replaced. The steering has a lot of play, making it a challenge to stay in the lane. Lastly, when a bump is hit, the whole dashboard moves up & down quite a bit.
Thanks for being there when I needed you, and keep up the good work.
Truck is very hard to start. Smells like fuel to rich and battery seems weak
Thank you guys, everything was great
Great folks who went over and above to help me in my move.
I really liked the on line reservation. Picked up the trailer and it only took about 5 minutes.
nothing, these guys were very good
Reserving the uhaul truck and picking it up was a breeze. Nice, professional, and quick. Returning the uhaul truck on Friday, 10/31/14 at 8:30am was an absolute nightmare. It took over an hour to return the truck; and there were only two people in front of me! After over an hour I asked the clerk if there were only two people working the counter and he said "Yes. Couple people called out today." It certainly wasn't his fault, and the clerk was apologetic; it's just that time is important to everyone. Because it took over an hour to return a rental truck, the professional moving company that I contract (United Van Lines) had to wait at my apartment for me to get home, thus charging me wait time. I would like to pass off this cost to Uhaul because of their inability to not schedule properly. Please review the cameras around 8:30am on Friday morning, 10/31/14.
We were in and out within 5 minutes. Excellent service, very clean and very organized,very friendly.
Your employees are always so helpful.
Very helpful and friendly. Very fast with helping me. Thank you.
The 4x7 trailer that I rented does not measure 4x7. Instead it's closer to 3x7 or 39 inches wide. This is a big deal for I expected 4 feet of width when I made the reservation not 3.
Have the truck loaded with ordered items. We pre-ordered a moving dolly, an appliance dolly, and 24 pads. When we got there, they asked if we needed anything besides the truck. Yes - the things we had ordered. They were loaded very quickly, but we didn't understand why they weren't ready for pick up, since they were on the initial contract.
I drove across town to be there when it opened and had to wait for 30 min just to be denied my reserved moving truck because their computers were down. BOO!
Once again, excellent service provided fast. Great job.
I appreciate the good service I received. I think your computer needs updating; customer service would have caused a long wait if I there had been other customers waiting. Thank God, that was not the case since I was on a tight schedule. Tell corporate leaders you need some money for technology. Thanks
I forgot to identify that the transaction was to be tax-exempt when I began the transaction and was disappointed that there was a refusal to allow the transaction to be tax exempt when I returned to pay and requested tax exemption status.
This is the second occasion that I've rented from this location this year and the second instance in which I've been extraordinarily pleased with my experience. The staff at the this particular location are outgoing and friendly as well as attentive to the needs of their customers. They should be commended for their level of work ethic and because it truly shows. If only other businesses were as professional as the staff at U-Haul Moving & Storage at Mt Juliet.
-- Jason Goodrich
Excellent customer service! Thank you Kurt Cates! Very clean units! Will recommend to others!
Reservation process was easy. Truck was waiting there for me when I arrived. Clean equipment and great people at this location. GM Kurt Cates is first class customer oriented. I would definitely rent from this location again!!!
just as friendly and helpful as the place in Knoxville
Great experience as usual! When I returned the truck I accidently locked my car keys inside. It was before hours and I wasn't sure what to do. Your employee Patrick, who has helped me before. Arrived early to work (a great trait in an employee) Immediately helped me get it unlocked and my keys out so I could leave. He is always such a gentlemen and a GREAT employee...
None, really, and I would have rated it excellent, except there were no coffee cups for the coffee. :-)
this place has always been very nice and the workers are great,will recommend to others.
I was helped by Kurt Cates at the Hermitage Tn location He was so helpful and calculated exact amount of space needed so I wouldnt go over my budget. It all fit to a tee in the truck and the storage
The staff is very helpful and very knowledgeable.
Every thing was clean and staff was exceptional.
Friendly staff, very helpful in person!
Dylan more than took care of me! He was kind and understanding and very helpful! Due to character limit I can`t express how pleased I am with my experience!
My move was horrid but Christopher, Andrew and the rest of the staff at the Mt. Juliet Storage was wonderful and very helpful. They went above and beyond to help me out. Great staff!! :
Everything was great Ubox arrived before set time. Staff Here are very helpful and great
I utilize U-haul quite frequently. This is one of the best sites I visited over the Southeastern United States.
Friendly staff good facility.
They were always easy to deal with if we ever needed to.
They are proactive to serve, ask and mentor newbies to the best practices of moving, storage and other related services. They were clear in pricing and did not try to pressure me.
It was a very smooth process when it was time to move out. I can appreciate less hassle during a time, such as moving, that`s already aggravating.
Very quality service, courteous staff!
This is the 2nd or 3rd time for us to use this facility. We love doing business there and feel our belongings are secure in this facility.
I`m very displeased with the fact that if you pay your monthly fee on time and then move out before the next bill is due you DON`T get a refund of the unused portion that you paid for.
The facility hours could be a little more convenient.
Everything has been perfect ... the facility, the staff and the service. Job well done and I will recommend to others for sure! Thanks much ... C. Wilson
Any time i`ve dealt with the staff at this Uhaul they have been polite ad very helpful
Have used this facility in the past and the staff has always been very helpful and friendly.
I`m a former customer coming back and Chris Ware,, the mgr. remembered me , awesome!
The U-Box was great on this side. I can`t wait to get all my things back in one piece. This is my first experience with U-box. The staff was EXCELLENT. Very friendly and knowledgeable guys :
The staff in Mt Juliet was excellent. I will definitely use them again and refer friends to them.
The entire crew is fantastic!
our 2nd time using this uhaul
There was some water leakage in my unit 1049. Table leg and table leaf has water damage.
Everything that could go wrong went wrong. From getting the wrong size unit to getting my name/email wrong, being overcharged and getting unsubstantiated late charges. And the weekend hours are awful.
We were very pleased with thd facilities and staff. Everyone was very helpful and friendly and made the past few months go very smoothly as we transitioned to a new home.
Staff was great, facility was immaculate, and secure! If you are worried about your valuables, this is your place. Even the non climate controlled would be above all others.
Why was I charged for an additional $188.58 through 10/28 and my stuff was delivered on 9/27 and picked up on 9/28 so why was I charged through 10/28 when I was done with Ubox on 9/28??
I can honestly say that I had some of the best customer service experiences in dealing with the staff there. The staff was extremely friendly, very understanding and very helpful.
The gentleman who greeted me answered all of my questions, showed me how the key card operated and took me to the storage unit.
Staff members were friendly and helpful from the description of services to the walk-though of the facility and access procedures, this was a positive customer experience. Thank you
I would gladly rent storage space from this location again if I ever found myself in the position to need to.
this is the 2nd time i`ve used them. Staff fast and friendly. I love how clean it is.
Was happy with ease of renting and closing account. I will use uhaul in future
The only suggestion I have is bigger carts for use.
Great guys to work with. Very helpful!
Adam Cash Jr was wonderful! He went above and beyond to help me with my unusual situation and was very patient and kind. I know that he genuinely cared wanted to help and I appreciate it VERY much!!
First time I have used a storage facility like this and the experience was great. The process was simple and the staff very helpful. Kudos!
The whole staff was very helpful! Great operation.
The uhaul facility in Mt Juliet is by far the mostcourteous staff I have ever encountered Adam josh and chris are wonderful. Every single time we go they are professional yet warm and friendly.
Everyone was very helpful and courteous.
Will ALWAYS recommend U-Haul
Great customer service at the old hickory location.
Excellent service. Thank you! Will miss you guys!
We would use U-Haul again
Always available when needed and very friendly
Mt Juliet team was very helpful. Smooth experience. No complaints other than the website over sells how much can fit in a ubox. We needed two not one.
The staff was particularly nice and helpful. The facilities were excellent. Better than I was expecting.
. The only reason why it wasn`t deliever on time was because the movers had trouble with their transportation. However, they did cal to let us know what happen and why they will be a little late.
The store in Old Hickory/Hermitage is very accommodating, clean, well-stocked. I am pleased with the service we received.
Three years continuous customer. Completely satisfied and will be a return customer. Jackie Ball, Mt Julie TN
We had a great experience. Thanks.
Small unit for price but better than most places I store my stuff before I would go back and try again when I need the storage space
Main storage doors were left open - assuming someone was unloading. It was very cold outside so hard to condition a space with the door locked open. Staff was very helpful!
Chris is absolutely great. He is a wonderful young man.
Chris is absolutely great. He is a wonderful young man.
I live in North Carolina and had some things stored in your facility. I was able to take care of everything online and by phone. I am very pleased with the service.
They did not check to see that i had vacated the property on the day due to vacate. Then i started getting due daye notices.
Anf lien notices, but the unit was emptied nov 30.
If I ever need a storage facility again you will be my 1st choice!
Employees in TN office were wonderful. shannon oliver a great help. Will not use uhaul ever again. The call center needs extensive re training. The staff members are rude and not helpful.
I didn`t like the fact that sometimes I had questions specific to the facility and always got customer service. I would have enjoyed more personalized service.
we`ve move alot over the years and we`ve had our share of different moving company and storage company. But this was the easiest for us.
The staff was helpful and curtious. We felt our items were always safe and had an overall great experience.
We liked it very much. It was easy and close to our house..
Great staff, very helpful
Group of good and helpful guys.
Staff and location was great.
The staff is friendly and very helpful.
Again Uhaul provided excellent customer service. Thank you for making that part of my move so easy!
staff very nice and helpful
My storage unto was incredibly hot, it was unfair to claim it was Climate Controlled.
Closing at 7p and 5p on Sundays prevented
me from using the unit as often as I needed to.
We have had a good experience so far.
Very helpful and friendly during each of my visits.
It wasn`t made clear to me that I wouldn`t have access to my contents after 7 pm without paying an extra fee, so I didn`t like that, but no problems otherwise.
Very good. Having to swipe our card continuously when we were moving out was a HUGE inconvenience though.
Bath room was not kept clean and no soap. Other than that every thing was good and we would definitely use U Haul again. Thanks.
Overall, facility is good. Water fountain has warm water. First floor bathroom was very nasty.
An excellent storage facility
I have used this location meany times and will continue to use this location to meet all my moving and storage needs. Thanks to the staff for being excellent as always.
I had an exceptional experience assisted by the friendly and helpful staff during a difficult and urgent time. I appreciated the convenience and the expedited service that I received. Thanks!!
Robin was excellant in assisting me with my needs. Great staff!
Convenient, quick, clean and helpful
Always professional and helpful
i am disabilied and needed assistance and got it. wonderful people there- God bless
Good prices. Very well kept.
Took six months to fix the light in front of my unit.
The unavailablity of the units for people that work normal hours of a day shift job are extremely inconveinunt.
there was a mouse poison trap inside the unit. I was told i could not remove it. The smell is exceptionally strong and I am concerned all my items will pick up the smell.
Can something be done?
This is a great place to store you personal belongings. I never had a single problem.
Everyone I spoke with at this facility was friendly and helpful. Check-in and move-in were exceptionally easy.
The staff is always friendly and helpful.
I was fraustrated because the reservation line gave me incorrect information about the unit I rented but they gentleman at the counter took care of everything and I appreciate all he did.
Everytime I`ve been to this location, the staff have been helpful and friendly.
Excellent service and courteous interactions across the board with personnel
friendly and explained everything well...thank you
We had all our belongings in storage for four months. The staff were very helpful, polite, and very kind. Our experience with this facility was very good and we would highly recommend them.
Staff very friendly courteous. Have used this facility
before, that`s why I went back. Site seems secure and
The staff has always been very helpful, friendly and pleasant. I would use this location again and recommend it to friends.
Excellent service with clear explanation, cooperation and helpfulness
Christopher was very helpful. His happy appearance helped the stressful moving day. He was polite and very nice to work with. thanks chris
I was not happy about not getting a refund for the three weeks I did not use. The other storage units I have used gave me a refund for the time unused.
just super service, the guy was terrific, so helpful. i just wish i had gotten his name. cudos!!!!
It took less than 10 minutes to get me signed up shown to my storage unit.
Excellent staff--helpful, customer focused. I felt that my items in storage were very secure.
Customer service was always friendly and helpful.
We loved having the carts there to help us move our stuff. It made things so convenient.
If I am ever in need of a storage facility again my first choice will be a U-Haul facilit like the one I had. I would recommend to anyone.
Staff was very friendly and helpful.
The staff are always polite, courteous professional. I had 2 Uboxes 1 storage room while we were waiting on our house to close they went above and beyond to help us with our storage needs! A+!!
Very positive experience great staff
Excellent customer service and access to the units. Very clean and user friendly. An excellent facility.
My experience was, overall, flawless. I would say that the greatest asset is the staff! So professional and helpful.
I had my 8-year-old girl with me, and the customer service rep was very friendly and yet efficient to help me get out of there as quickly as possible.
Very friendly and helpful.
Thank you for your excellent services.
Very convenient and clean facility. Helpful and professional staff.
Friendly staff, knowledgeable, helpful. Renting a unit moving in was a breeze. Thanks!
I reserved two spaces and when I returned to take possession, it was not the same as what I had reserved. The customer should be told that exact spaces are not reserved.
service was excellent and the facility was spotless.
very nice keep up the good work!
Excellent staff, above and beyond help and very acommodating. I would highly recommend them to anyone who asks!
I am satisfied with the level of service received and had a good experience.
A very good moving in experience. Clean facility and very helpful staff.
Absolutely the nicest storage center I`ve ever used! Great staff that provides exceptional customer service!
The storage unit was great and we appreciate your working with us. However the truck we rented the oil was low before we even got on the road.
The storage facility and the people were absolutely outstanding.
Great storage unit, would use again when needed. Have used them twice now and the staff is excellent. Everything is great with them.
U-Haul Storage is excellent. The staff was excellent and very helpful. Yes, I will recommend U-Haul to anyone who needs storage or a trailer or a truck
Courteous helpful staff. Really appreciate the indoor access as we had to load in a rainstorm.
The staff was very helpful to us as we arrived after our long move from Arizona.
we not only would recommend the facility but we have to our children who did use the storage options while they were in transit.
The staff was very helpful, and we were very happy with our experience.
Randy and everyone else were super. We appreciate the clean and well kept facility.
Everything was good. Will recommend to others.
Rob and staff have provided excellent customer service.
Very friendly people and nice facility.
The staff at U-Haul Center Mt Juliet have alway been friendly and helpful. This was my third time to use them and I got the same excellent survice each time.
The people i had help me were all so nice and helpful : i look forward to useing this storage when ever i`m in town shopping for my business.
The staff there is not professional and you cannot get to your things when you need to you have wait for the hours of the facility. Just was not good for us.
We have used this facility before and have always been happy with the service there. I highly recommend them.
they did a good job, easy, convenient.
The young man that helped me was very knowledgable and quick to help me when I walked in the door. I will definitely recommend this location
very helpful friendly staff
i LIKED TH FACT THEY HAD SEVERAL CLIMATE CONTORLED 5x10 AVALIABLE.
We ARE A SMALL FAMILY AND WANTED
SOMETHING SMALL. THANK YOU FOR YOUR
GREAT CUSTOMER SERVICE.
very friendly and knowledgeable
Michael was very helpful and friendly. I will definitely recommend U-Haul Self Storage to others.
Robin and his crew are great, highly recommend.
Very friendly and helpful
Great staff. Clean facility.
Would be very convenenient to have access to the personal storage unit, even if the Uhaul store is not open. Since we have a security card, access to the unit would be very helpful after hours.
After several decades of moving from time to time, I found this u-haul facility to be the absolute BEST! What a great manager and what great staff. Thanks.
The storage unit 2308 leaked. The leak is in the far right side of the unit. About 1 foot from the back wall.
Excellent service. The employees could be a BIT more personable. Great experience though.
I was very impressed by the staff. They were very helpful in selecting a storage unit which met my requirements and price range.
It was fine, but the atmosphere is hostile, the service is a little slow, and the 7-7/9-5 Sun access hours are unacceptable relative to your competitors.
Staff was always friendly and available while I was overseas, thanks so much!!
The facility is close to my home, and this is my second time using the amenities. Good overall perception on the service.
Inability to access my belongings after 7pm when typical work days end at 5 is a problem. Everywhere I look you are threatening to fine me for something. Other than that, it seems ok.
The U-Haul representative who assisted me was very helpful and competent.
I have a long history with U-Haul and as always they were wonderful and helped me out tremendously
I was not told I had to pay extra for the 24hr access and not shown entrance hours.
very helpful, courteous, OUTSTANDING!
Staff was helpful the location is convenient.
staff was nice and the facility was very impressive
This was a very good expereince. The associate was very informative and helpful.
The staff was very helpful.
All the guys were polite and helpful.
The only thing that would have made my experience easier would be to be able to pay on line without having to pay a $10.00 registration fee.
The staff was very friendly helpful.
I like that the storage facility is conveniently close to where I now live.
Very friendly staff. Clean and well maintained. Nothing negative to comment on.
The place was busy and could`ve used another employee.
Very friendly and helpful staff! Clean buildings. I was I`m very happy with how I was treated!
Lea Ann Lewis
$15 late fee 3 days-$15 after 14 days.1 MONTH late placed pre-lien. Had storage in 4 OTHER states pre-lien 90 days.With $30 late fees and $50 after 30 days, who can afford it! Would NOT RECOMMEND
The manager went above and beyond finding the perfect storage unit for me and my husband. After the move, we ended up actually not needing it, and he gave us no problem at all.
Manager Robin was great to work with. The facilities were clean and well-maintained. Very pleased.
The facility served our purposes
exactly as we needed.
Great experience, thus far.
Nice space, great staff. Very happy with my choice.
The staff was very attentive and helpful. I will continue to use U-Haul whenever I move.
everything was great. everyone was very helpful i would use this facility again if the need arises.
Excellent! Excellent! Excellent! Very helpful, patient, and kind! Will never use anything but U-Haul ever again!!!!!
When my brother passed I immediately thought UHAUL for storage of his stuff. Was disappointed that the first months rent free was no longer available, but rented anyway.