Évaluations des clients U-Haul Moving & Storage at Mt Juliet
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Témoignages des clients récents de U-Haul Moving & Storage at Mt Juliet
Manager and staff were simply outstanding, excellent customer service and support all the way I am extremely pleased, and happy to be a customer there! Thanks so much!
We have rented trucks several times from this location. Our previous experiences were excellent. This time we received a truck that was in terrible condition (not dirty just poorly maintained and falling apart). In addition we had a blance due after we returned the truck (we went over on miles). They did not call or email us to let us know that there was a blance due. We had a credit card on file. Instead of charging our card or letting us know there was a balance due, they sent us to collections. Literally, one week after returning the truck I was bombarded with collections calls. Then, I tried calling and I was forced to call the 800 number to talk to anyone, who had to "send a message" to the store, then the store could call us back. When I called the store back (missed their call) the girl that answered (both times) told me that the person I needed to talk to was unavailable and then sent my call to the 800 number (which started the entire process over). Three days later UHaul charged my card for the overage and added a $30 collections fee. Needless to say, I am unhappy.
Overall the experience was good, the customer service was excellent and the person who helped me was very professional. The equipment needs to be maintained better. For a 26 foot truck, there was a lot of play in the steering wheel. I didn't drive it much over 60 mph on the highway for that very reason. It also didn't seem to want to start very easily either. Other than that, the truck was clean.
Kurt the manager was very helpful when I dropped of the trailer early. I did have to wait longer than I felt I should have to turn in the truck the next day.
I'm a frequent flier with this location and they are consistently professional and friendly! Highly recommend!!
I turned the trailer in and wanted to see if I could get reimburse for the extra day that I was charged even though I only needed it 3 days instead of 4. I was told that U-Haul doesn't do pro-rated service and I would be charged for the 4th day anyway. I think that is bad business and a bad policy that U-Haul put in place. It will be a long time before I deal with U-Haul again because I feel that I should get reimburse for that 4th day. My order/reservation # is 94262001 if you would like to talk to me about this.
Excellent rental experience. The staff were friendly and extremely helpful. The truck was in perfect shape and clean. U-Haul definitely exceeded my expectations.
We used the key drop after they had closed. Very convenient.
Everyone is very nice and helpful
I was charged more than I was told it would be.
I had a driver turn in the truck, so I can't answer these questions.
Outgoing mileage was incorrect. My fault for not double checking it at the time of pick up. I ended up being charged for 31 miles that I did not use. Brandon was extremely rude and not very knowledgeable.
I used this location as part of a move one year ago. The main reason I went back for this move was because of one specific employee. AJ is knowledgeable, friendly and his answer is always 'yes'. Others at this location have helped me and they are good as well. But AJ was why I didn't consider competitors or even other U-Haul locations.
Uhaul called to say that my van was not returned in time by another customer, and we opted to use a truck instead. Everything worked out. You should offer return customers a mileage break or rate break
very satisfied with eqpt, service
These guys were really easy to work with and helpful for the 5 months I was at the facility
Drug test the employees. Several of them could barely form sentences. They were all slurring their words and appeared to be under the influence of something.
management doing all can to promote a great place to rent a truck!!!
Rented a 15' received a 17'. The 17' was extremely bumpy ride for intown use. It also had the arm rest missing from the driver's chair. Not extremely happy with U-haul.
Very profesional and friendly. It was a pleasure.
I had to ask for a receipt for the drop off, I think it should be standard to receive one for documentation that the equipment was returned.
The check in process was long. It took about 30-40 minutes each time which cuts into unit rental time. The guys were nice and helpful. The check in process needs to be streamlined though.
Fantastic place for drop-off which I have used before. Great people and fast and courteous service!
Nothing! I had a trailer hitch installed and rented the trailer over the busy Labor Day weekend. Everything was done timely, the hitch was explained (I'm an older woman and not mechanically inclined) even to a reminder to remove it when not in use to prevent theft. They attached the trailer and again explained everything I needed to know. Excellent service, and I even received a discount! I would definitely rent from then anytime I have that need!
Easy process friendly crew
Very good experience. Just to pricy
U Haul trafficing tried to reroute us to LaVergne Tire Center in LaVergne, Tn. This was not convenient for us, We reserved a Tow Hauler with the U Haul facility in Old Hickory, Tn, because it was convenient, and on our way to Cookeville , TN. U Haul tried to reroute us to the LaVergne location because of availability for the tow hauler. Unfortunately, they did not notify us of this change, until we received the confirmation of reservation. We were very confused, as LaVergne was not on our route.
This whole thing was very confusing, and a big mess. I called Friday morning to confirm everything for
Friday evening, and it was supposedly confirmed at the Old Hickory location, but when we got there Friday evening, nothing was confirmed there!!! Yet, the gentleman from the Old Hickory, location found a way to make it right!!! U Haul needs to fix thier online reservation system!!!!! It does not work !!!! Be glad your employees have enough sense to make it right!!! Kurt Cates at the Old HIckory, Tn location was great to wqork with!!!
It would be very helpful if there was a grace period of an hour or so to return the equipment and not be charged for another day.
We just dropped the truck off and left our keys in the drop-box as they were already closed. The facility is AMAZING though and we would definately recommend U-Haul to anyone. Thanks again for having great rates, this really helped us out as this entire move was all unplanned, unexpected, we were in a bind.
Kurt and his crew are the best
Moving is never fun but I have got to say the customer service at the hermitage location was PHENOMINAL! The general manager Kurt was more than helpful. He answered any questions that I had and went above and beyond what I expected. He was extremely knowledgeable and very friendly. I've used other companies before for moving trucks but I can assure you that I will never go anywhere else from here on. The truck was in great shape and when I returned it I offered to fold the pads and Kurt told me to not even worry about it. I don't know where ya'll found him but he is a great asset to the company and I was very happy with my experience with him and all the guys up there!!! Keep up the good work and thanks again for the great service!!!
I didn't get all the employees names- they were all very polite& helpful & professional. Very good experience- wouldn't expect any less using U-Haul!!
Both when picking up and dropping off, the U-Haul assistants at the Old Hickory, TN (Lebanon Road) location went well above the call of duty to help make this a great experience. I'll be back often!
Kurt the manager at the Mt Juliet facility is amazing. He is one of the most caring and accommodating. He was not just kind to me but with every customer as well as his staff.
the facility was very clean and nice.The staff was very friendly and helpful. Great experience.
Every experience with this location is the best I could ask for!
The service was great. Very friendly and very professional.
Repair right side braid brake light and turn signal which are not working. Also replace bad tire
Though it was new van, the white metal lattice type partition rattled and squeaked annoyingly from beginning to end.
It was a good experience for me.
Im not exactly sure what happened, but I was charged and extra $60+ for miles that I never put on the truck...I tried to talk to the guys at the location I rented from but I got sent to a customer service center that told me to solve my problem I had to write a review....just don't understand that one! Why would you want angry customers writing a review on something that should be solved in the office. I think all that happened was my truck that I delivered after hours was mistaken for another truck that was parked there after hours (I saw the key in the after hours drop box)....maybe they drove 78 miles, but I only drove up the road and back to pick up some bedroom furniture from a friend....now my truck fee is costing more than my furniture did!!!! This company needs better resolution practices, I hate writing bad reviews....but today you got mine! :(
I have used this location before, unfortunately I have moved out of their service area. This location defines customer service.
Don't know. Your staff was polite, helped me out considerably. I was very impressed.
Stay awesome. You guys are top notch!
Only problem was billing...to use the online service you needed to pay on the exact day not early or else you got a late fee. I did not like that process at all. All else was great.
We were told the van had only a quarter tank of gas. We headed for our destination and almost ran out of gas because it did not have a quarter of a tank as stated but was just a hair above empty. We were disappointed in the oversight you made as a result we almost ran out of gas because we were out on back roads of Lebanon. "who has time for this?" Still our favorite truck rental place anyway. How about a break on our next order?
First time I've rented in a long time. Very pleased with how seamless the transaction was.
Rented a 9 foot cargo van. Quick and easy pickup and delivery.
Pick-up location was unable to provide a drop-off location. Told to call toll-free number when reached destination. When called, agent was in Knoxville. Said she didn't know anything about our TN destination city and was unable to enter destination address to find nearest drop-off. Her attitude could have been a little better. We googled for drop-off location, hoping it was nearby. Thankfully it was but was a chance. Was frustrating. However pick-up location agent was polite and experience was otherwise good.
Definitely will be back to this location
I will go to this location always
Excellent service, just expensive for log distance moves!
air conditioning didn't work
Getting the rental agreement completed takes way too long and your staff spends most of their time on the computer entering information and getting the rental agreement completed and not directly helping the customers.
The 99cents a mile on Saturdays was a disappointment.
Service was very organized and efficient. Great experience
I was pleased with the ease of online reservation and pick up. Returning the truck was even easier.
The truck was very clean and the A/C was very cold.
I noticed that the staff has their last names on their name badges. Found out that it is required, I don't think that is fair, what about their privacy? I have worked with the public my entire life and understand that there are reasons why this isn't a very good idea. Your employees deserve privacy protection.
Help loaded the car on the trailer
The 26 foot truck had a leak and some of our contents got wet when it rained
I would like to commend Tyler. He was professional, excellent knowledge of products available and explained everything clearly. Because of him I will use this location of U-Haul again.
Facility was clean and staff were professional and helpful.
Don't be penney wise and pound foolish. You offer a $5 warranty on a $140 part and push or just add it without asking. You know that your $40 wiring parts are crap so you offer a $10 warranty but fail to mention that itis an additional cost over the lifetime hitch warranty. Then when your wiring fails you get to charge full price and installation and then offer the overpriced warranty. Even when things go bad people still go back to companies that offer good company service. I have had several bad steaks at Outback but I keep going back because they always do what is right to make you want to go back, comp the meal and give you gift cards if things went really bad. Your customer service is not like that. I will not recommend others to Uhaul and will not get a hitch for my next car there.
Evan was verry nice and helpfull and appears to be an excelent employee.
Kurt was excellent. He saw the issue with the lights and double checked everything. Noting that clearly the trailer was wired incorrectly. He said the employee where I picked this up at was just too lazy to fix it and just wanted me to leave, creating a DANGEROUS and very scary situation.
All was satisfactory. I would use your facility again
The young man that helped us was very nice.
Have more pickup trucks at this location
Perfection cannot be fixed! 100% Satisfied! Thank you!
Good servive staff very helpful
Air conditioning in the office needs to work better. The A/C was on but not blowing cold so it seemed non existent.
I was completely satisfied. Customer service was excellent. I'll rent here again.
The folks at the Old Hickory location are great! Very friendly and helpful. I used a U-Box to move my belongings to Nashville and could not have been happier with the experience.
The folks at the Mt Juliet / Old Hickory location are great! Very friendly and helpful. I rented a U-Box for my move to TN and could not be happier.
Air conditioning for those poor guys working in the office.
nothing....service and staff were great....quick, friendly, and knowledgeable. The only suggestion would be to stock more equipment at the lower price range, rather than the larger vehicles.
Just tell the guys to keep up the good work! One comment though re the answering service - the call center personnel are mediocre to terrible. Those ladies need some kind of training and maybe a little more intelligence. VERY difficult to work with. And that's a shame because the UHaul facility and facility employees are excellent!
Very helpful. Quick and effortless. This is not my first time here and I love dealing with this location.
Nothing, the people there are always helpful and yes I drove out the way just to go to this location.
Staff was courteous and respectful
Everything was fine. People were friendly and helpful
The A/C went out on the truck I was renting during my move. Make sure all trucks have up-to-date service and operating heat & A/C. Things happen - no complaint.
This location was very helpful and courteous.
great customer service and very friendly associates.
excellent customer service, very friendly associates.
Quick/friendly checkout and return. Outside electronic return was a plus.
Easy in and out service!!! Offered suggestions on extra supplies we might need and they were right we did!
The truck we rented leaked gas and we had trouble getting it to start. When we dropped it back off at the location it did not even start to move it from the drop off bay. The attendant did nothing to offer any type of compensation. Very disappointed in overall customer service and product!!
best thing u Haul store ever. Kurt was awesome helped me with everything I needed. He answered all my questions and hooked up my trailer with ease. I will always go back to thes store. Great store. Great people. Great equipment.
I rented a 10' truck to move. Inside of front window was dirty. It was hard to look through. I didn't have time to clean it.
The gentleman who checked me in helped with unloading my truck from the transport trailer. He was very friendly and helpful.
We have used this company on several occasions. Great on pick up and on return.
young guy by name of Colby was professional, helpful, and courteous.
Great customer service and equipment. Better than reasonable prices. Keep up the great work !!!!
Nothing best uhaul experience ever, and I have used a bunch over the years!
Kurt was extremely helpful to me and gave me lots of excellent, needed advice!
My Check-in guy was extremely helpful with quickly figuring out that my vehicle needed a fuse to make the lights work. Friendly and helpful.
We had very great service and were very helpful with our move and storage unit. I will definitely do business with them again!!!
Kurt and his crew are top notch, and helpful and efficient in every way. They run a tight ship.Thanks to all! LB
The guys here went above and beyond helping us getting our storage unit, and returning our rental. They were very helpful, polite, and very nice. We will most likely be doing a day rental when we move our stuff out of storage. I would definitely recommend this location to anyone that needs a UHaul!!!!
Kurt the manager was very helpful, and I really appreciate it very much.
It was a nice experience. Customer service was very helpful.
Great experience both times I used uhaul!
I KNOW NOTHING THAT YOU COULD DO better. Thanks
really nothing to improve I was in and out of there in about 10 minutes fast and courteous service
Once again I say UHAUL is the best above the rest!
Young men were very polite and helpful. A marked change in U Haul over the past few years.
Service was excellent. This was the first time I didn't have a reservation and it went just as smoothly and quickly as when I do. No hassles or issues, full tank of gas, friendly but efficient rep. Now getting our propane tanks for the grill here too! Good business, managed well. Thanks!
Slow to come out when I was dropping off the truck.
The return process didn't work for me. I followed the instructions posted on the property. (Stay with equipment, someone will be with you). a gentleman pulled in off to the side, walked in, and was checked out before me. I walked in at that point because I didn't want to sit there unnoticed. i don't mind following the rules and I suggest your company follow them too.
I would never rent with any other location.
Fast and efficient service! Rented from them several times and highly recommend them!
Driver's side headlight was out. Engine thermostat was sticking so truck ran hot until thermostat opened. Oil light was on.
The truck smelled like an ash tray and looked like it just came back from battle on the outside.
Excellent overall. Kurt the manager and Tyler Cash were exceptional. They assisted with all my needs and questions. Great people and great location.
Staff has always been very helpful.
The service at this locatlocation is always good. The manager , Kurt, exceeded my expectations for customer care. Thank you Kurt!
Moment walked in the door was greeted and told would be right with me. Makes person feel like they have been noticed and not ignored. Gentlemen who helped me were both extremely good at their jobs.
Staff was very helpful and accommodated us when we needed more storage.
Staff have always been courteous, friendly and helpful. I always felt safe being on the property. Highly recommend to anyone needing a storage facility.
Very clean. Excellent customer service. Would definitely use again,
Overall, very good experience. Employee at Uhaul location was very helpful and courteous.
The storage facility and service was very good, but feel the units are too expensive.
The young man that waited on me was very courteous and helpful. Excellent service by him.
Too expensive, rates went up while I was renting, not cool
Nice, secure storage facility. Friendly service.
Rented a new storage unit on a monthly basis and staff was friendly and helpful.
Thanks for all!
Fulfilled same day reservation without issues.
I thought the staff appeared to young but were very helpful.
Very helpful and friendly. Went out of their way to help me.
I was very pleased with this UHaul Storage facility. I would definitely use it again and would recommend it to others. Great customer service, clean units, and safe place for our possessions.
Exceeds expectations in all aspects.
great staff and location. feels very secure
I was always treated nicely by the staff here. as a Senior that always doesnt happen. So I am glad to report that at this business it was a pleasure to do business here.
Very nice, clean/accessible storage facility and a huge inventory of moving trucks/products. I would use them again in a heartbeat!
Thank you guys, everything was great
Great folks who went over and above to help me in my move.
Very helpful and friendly. Very fast with helping me. Thank you.
Excellent customer service! Thank you Kurt Cates! Very clean units! Will recommend to others!
I was helped by Kurt Cates at the Hermitage Tn location He was so helpful and calculated exact amount of space needed so I wouldnt go over my budget. It all fit to a tee in the truck and the storage
The staff is very helpful and very knowledgeable.
Every thing was clean and staff was exceptional.
Friendly staff, very helpful in person!
Dylan more than took care of me! He was kind and understanding and very helpful! Due to character limit I can`t express how pleased I am with my experience!
My move was horrid but Christopher, Andrew and the rest of the staff at the Mt. Juliet Storage was wonderful and very helpful. They went above and beyond to help me out. Great staff!! :
Everything was great Ubox arrived before set time. Staff Here are very helpful and great
I utilize U-haul quite frequently. This is one of the best sites I visited over the Southeastern United States.
Friendly staff good facility.
They were always easy to deal with if we ever needed to.
They are proactive to serve, ask and mentor newbies to the best practices of moving, storage and other related services. They were clear in pricing and did not try to pressure me.
It was a very smooth process when it was time to move out. I can appreciate less hassle during a time, such as moving, that`s already aggravating.
Very quality service, courteous staff!
This is the 2nd or 3rd time for us to use this facility. We love doing business there and feel our belongings are secure in this facility.
I`m very displeased with the fact that if you pay your monthly fee on time and then move out before the next bill is due you DON`T get a refund of the unused portion that you paid for.
The facility hours could be a little more convenient.
Everything has been perfect ... the facility, the staff and the service. Job well done and I will recommend to others for sure! Thanks much ... C. Wilson
Any time i`ve dealt with the staff at this Uhaul they have been polite ad very helpful
Have used this facility in the past and the staff has always been very helpful and friendly.
I`m a former customer coming back and Chris Ware,, the mgr. remembered me , awesome!
The U-Box was great on this side. I can`t wait to get all my things back in one piece. This is my first experience with U-box. The staff was EXCELLENT. Very friendly and knowledgeable guys :
The staff in Mt Juliet was excellent. I will definitely use them again and refer friends to them.
The entire crew is fantastic!
our 2nd time using this uhaul
There was some water leakage in my unit 1049. Table leg and table leaf has water damage.
Everything that could go wrong went wrong. From getting the wrong size unit to getting my name/email wrong, being overcharged and getting unsubstantiated late charges. And the weekend hours are awful.
We were very pleased with thd facilities and staff. Everyone was very helpful and friendly and made the past few months go very smoothly as we transitioned to a new home.
Staff was great, facility was immaculate, and secure! If you are worried about your valuables, this is your place. Even the non climate controlled would be above all others.
Why was I charged for an additional $188.58 through 10/28 and my stuff was delivered on 9/27 and picked up on 9/28 so why was I charged through 10/28 when I was done with Ubox on 9/28??
I can honestly say that I had some of the best customer service experiences in dealing with the staff there. The staff was extremely friendly, very understanding and very helpful.
The gentleman who greeted me answered all of my questions, showed me how the key card operated and took me to the storage unit.
Staff members were friendly and helpful from the description of services to the walk-though of the facility and access procedures, this was a positive customer experience. Thank you
I would gladly rent storage space from this location again if I ever found myself in the position to need to.
this is the 2nd time i`ve used them. Staff fast and friendly. I love how clean it is.
Was happy with ease of renting and closing account. I will use uhaul in future
The only suggestion I have is bigger carts for use.
Great guys to work with. Very helpful!
Adam Cash Jr was wonderful! He went above and beyond to help me with my unusual situation and was very patient and kind. I know that he genuinely cared wanted to help and I appreciate it VERY much!!
First time I have used a storage facility like this and the experience was great. The process was simple and the staff very helpful. Kudos!
The whole staff was very helpful! Great operation.
The uhaul facility in Mt Juliet is by far the mostcourteous staff I have ever encountered Adam josh and chris are wonderful. Every single time we go they are professional yet warm and friendly.
Everyone was very helpful and courteous.
Will ALWAYS recommend U-Haul
Great customer service at the old hickory location.
Excellent service. Thank you! Will miss you guys!
We would use U-Haul again
Always available when needed and very friendly
Mt Juliet team was very helpful. Smooth experience. No complaints other than the website over sells how much can fit in a ubox. We needed two not one.
The staff was particularly nice and helpful. The facilities were excellent. Better than I was expecting.
. The only reason why it wasn`t deliever on time was because the movers had trouble with their transportation. However, they did cal to let us know what happen and why they will be a little late.
The store in Old Hickory/Hermitage is very accommodating, clean, well-stocked. I am pleased with the service we received.
Three years continuous customer. Completely satisfied and will be a return customer. Jackie Ball, Mt Julie TN
We had a great experience. Thanks.
Small unit for price but better than most places I store my stuff before I would go back and try again when I need the storage space
Main storage doors were left open - assuming someone was unloading. It was very cold outside so hard to condition a space with the door locked open. Staff was very helpful!
Chris is absolutely great. He is a wonderful young man.
Chris is absolutely great. He is a wonderful young man.
I live in North Carolina and had some things stored in your facility. I was able to take care of everything online and by phone. I am very pleased with the service.
They did not check to see that i had vacated the property on the day due to vacate. Then i started getting due daye notices.
Anf lien notices, but the unit was emptied nov 30.
If I ever need a storage facility again you will be my 1st choice!
Employees in TN office were wonderful. shannon oliver a great help. Will not use uhaul ever again. The call center needs extensive re training. The staff members are rude and not helpful.
I didn`t like the fact that sometimes I had questions specific to the facility and always got customer service. I would have enjoyed more personalized service.
we`ve move alot over the years and we`ve had our share of different moving company and storage company. But this was the easiest for us.
The staff was helpful and curtious. We felt our items were always safe and had an overall great experience.
We liked it very much. It was easy and close to our house..
Great staff, very helpful
Group of good and helpful guys.
Staff and location was great.
The staff is friendly and very helpful.
Again Uhaul provided excellent customer service. Thank you for making that part of my move so easy!
staff very nice and helpful
My storage unto was incredibly hot, it was unfair to claim it was Climate Controlled.
Closing at 7p and 5p on Sundays prevented
me from using the unit as often as I needed to.
We have had a good experience so far.
Very helpful and friendly during each of my visits.
It wasn`t made clear to me that I wouldn`t have access to my contents after 7 pm without paying an extra fee, so I didn`t like that, but no problems otherwise.
Very good. Having to swipe our card continuously when we were moving out was a HUGE inconvenience though.
Bath room was not kept clean and no soap. Other than that every thing was good and we would definitely use U Haul again. Thanks.
Overall, facility is good. Water fountain has warm water. First floor bathroom was very nasty.
An excellent storage facility
I have used this location meany times and will continue to use this location to meet all my moving and storage needs. Thanks to the staff for being excellent as always.
I had an exceptional experience assisted by the friendly and helpful staff during a difficult and urgent time. I appreciated the convenience and the expedited service that I received. Thanks!!
Robin was excellant in assisting me with my needs. Great staff!
Convenient, quick, clean and helpful
Always professional and helpful
i am disabilied and needed assistance and got it. wonderful people there- God bless
Good prices. Very well kept.
Took six months to fix the light in front of my unit.
The unavailablity of the units for people that work normal hours of a day shift job are extremely inconveinunt.
there was a mouse poison trap inside the unit. I was told i could not remove it. The smell is exceptionally strong and I am concerned all my items will pick up the smell.
Can something be done?
This is a great place to store you personal belongings. I never had a single problem.
Everyone I spoke with at this facility was friendly and helpful. Check-in and move-in were exceptionally easy.
The staff is always friendly and helpful.
I was fraustrated because the reservation line gave me incorrect information about the unit I rented but they gentleman at the counter took care of everything and I appreciate all he did.
Everytime I`ve been to this location, the staff have been helpful and friendly.
Excellent service and courteous interactions across the board with personnel
friendly and explained everything well...thank you
We had all our belongings in storage for four months. The staff were very helpful, polite, and very kind. Our experience with this facility was very good and we would highly recommend them.
Staff very friendly courteous. Have used this facility
before, that`s why I went back. Site seems secure and
The staff has always been very helpful, friendly and pleasant. I would use this location again and recommend it to friends.
Excellent service with clear explanation, cooperation and helpfulness
Christopher was very helpful. His happy appearance helped the stressful moving day. He was polite and very nice to work with. thanks chris
I was not happy about not getting a refund for the three weeks I did not use. The other storage units I have used gave me a refund for the time unused.
just super service, the guy was terrific, so helpful. i just wish i had gotten his name. cudos!!!!
It took less than 10 minutes to get me signed up shown to my storage unit.
Excellent staff--helpful, customer focused. I felt that my items in storage were very secure.
Customer service was always friendly and helpful.
We loved having the carts there to help us move our stuff. It made things so convenient.
If I am ever in need of a storage facility again my first choice will be a U-Haul facilit like the one I had. I would recommend to anyone.
Staff was very friendly and helpful.
The staff are always polite, courteous professional. I had 2 Uboxes 1 storage room while we were waiting on our house to close they went above and beyond to help us with our storage needs! A+!!
Very positive experience great staff
Excellent customer service and access to the units. Very clean and user friendly. An excellent facility.
My experience was, overall, flawless. I would say that the greatest asset is the staff! So professional and helpful.
I had my 8-year-old girl with me, and the customer service rep was very friendly and yet efficient to help me get out of there as quickly as possible.
Very friendly and helpful.
Thank you for your excellent services.
Very convenient and clean facility. Helpful and professional staff.
Friendly staff, knowledgeable, helpful. Renting a unit moving in was a breeze. Thanks!
I reserved two spaces and when I returned to take possession, it was not the same as what I had reserved. The customer should be told that exact spaces are not reserved.
service was excellent and the facility was spotless.
very nice keep up the good work!
Excellent staff, above and beyond help and very acommodating. I would highly recommend them to anyone who asks!
I am satisfied with the level of service received and had a good experience.
A very good moving in experience. Clean facility and very helpful staff.
Absolutely the nicest storage center I`ve ever used! Great staff that provides exceptional customer service!
The storage unit was great and we appreciate your working with us. However the truck we rented the oil was low before we even got on the road.
The storage facility and the people were absolutely outstanding.
Great storage unit, would use again when needed. Have used them twice now and the staff is excellent. Everything is great with them.
U-Haul Storage is excellent. The staff was excellent and very helpful. Yes, I will recommend U-Haul to anyone who needs storage or a trailer or a truck
Courteous helpful staff. Really appreciate the indoor access as we had to load in a rainstorm.
The staff was very helpful to us as we arrived after our long move from Arizona.
we not only would recommend the facility but we have to our children who did use the storage options while they were in transit.
The staff was very helpful, and we were very happy with our experience.
Randy and everyone else were super. We appreciate the clean and well kept facility.
Everything was good. Will recommend to others.
Rob and staff have provided excellent customer service.
Very friendly people and nice facility.
The staff at U-Haul Center Mt Juliet have alway been friendly and helpful. This was my third time to use them and I got the same excellent survice each time.
The people i had help me were all so nice and helpful : i look forward to useing this storage when ever i`m in town shopping for my business.
The staff there is not professional and you cannot get to your things when you need to you have wait for the hours of the facility. Just was not good for us.
We have used this facility before and have always been happy with the service there. I highly recommend them.
they did a good job, easy, convenient.
The young man that helped me was very knowledgable and quick to help me when I walked in the door. I will definitely recommend this location
very helpful friendly staff
i LIKED TH FACT THEY HAD SEVERAL CLIMATE CONTORLED 5x10 AVALIABLE.
We ARE A SMALL FAMILY AND WANTED
SOMETHING SMALL. THANK YOU FOR YOUR
GREAT CUSTOMER SERVICE.
very friendly and knowledgeable
Michael was very helpful and friendly. I will definitely recommend U-Haul Self Storage to others.
Robin and his crew are great, highly recommend.
Very friendly and helpful
Great staff. Clean facility.
Would be very convenenient to have access to the personal storage unit, even if the Uhaul store is not open. Since we have a security card, access to the unit would be very helpful after hours.
After several decades of moving from time to time, I found this u-haul facility to be the absolute BEST! What a great manager and what great staff. Thanks.
The storage unit 2308 leaked. The leak is in the far right side of the unit. About 1 foot from the back wall.
Excellent service. The employees could be a BIT more personable. Great experience though.
I was very impressed by the staff. They were very helpful in selecting a storage unit which met my requirements and price range.
It was fine, but the atmosphere is hostile, the service is a little slow, and the 7-7/9-5 Sun access hours are unacceptable relative to your competitors.
Staff was always friendly and available while I was overseas, thanks so much!!
The facility is close to my home, and this is my second time using the amenities. Good overall perception on the service.
Inability to access my belongings after 7pm when typical work days end at 5 is a problem. Everywhere I look you are threatening to fine me for something. Other than that, it seems ok.
The U-Haul representative who assisted me was very helpful and competent.
I have a long history with U-Haul and as always they were wonderful and helped me out tremendously
I was not told I had to pay extra for the 24hr access and not shown entrance hours.
very helpful, courteous, OUTSTANDING!
Staff was helpful the location is convenient.
staff was nice and the facility was very impressive
This was a very good expereince. The associate was very informative and helpful.
The staff was very helpful.
All the guys were polite and helpful.
The only thing that would have made my experience easier would be to be able to pay on line without having to pay a $10.00 registration fee.
The staff was very friendly helpful.
I like that the storage facility is conveniently close to where I now live.
Very friendly staff. Clean and well maintained. Nothing negative to comment on.
The place was busy and could`ve used another employee.
Very friendly and helpful staff! Clean buildings. I was I`m very happy with how I was treated!
Lea Ann Lewis
$15 late fee 3 days-$15 after 14 days.1 MONTH late placed pre-lien. Had storage in 4 OTHER states pre-lien 90 days.With $30 late fees and $50 after 30 days, who can afford it! Would NOT RECOMMEND
The manager went above and beyond finding the perfect storage unit for me and my husband. After the move, we ended up actually not needing it, and he gave us no problem at all.
Manager Robin was great to work with. The facilities were clean and well-maintained. Very pleased.
The facility served our purposes
exactly as we needed.
Great experience, thus far.
Nice space, great staff. Very happy with my choice.
The staff was very attentive and helpful. I will continue to use U-Haul whenever I move.
everything was great. everyone was very helpful i would use this facility again if the need arises.
Excellent! Excellent! Excellent! Very helpful, patient, and kind! Will never use anything but U-Haul ever again!!!!!
When my brother passed I immediately thought UHAUL for storage of his stuff. Was disappointed that the first months rent free was no longer available, but rented anyway.