Évaluations des clients U-Haul Moving & Storage of Intown
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Témoignages des clients récents de U-Haul Moving & Storage of Intown
My customer re was beyond perfect- wonderful!!! And I rented a van that was in perfect shape!!!!
There needs to be more staff on hand for reservations. It took over 20 minutes for me to be seen by one of your reps.
Overall, really impressed. It was a busy day but staff moved customers through quickly and were generally very friendly and helpful!
Quick here usually. This time was a good experience.
The customer service was great!
not lie about how much you'll charge us in the end. the cashier told us the total would be about $50 and charged us $82 for a total of having the truck for less than an hour and going 3 miles. she was also not very nice.
Got the job done. In and out of the office quickly. Thanks!
Costs and charges were not fully explained, but hidden
both prior to rental and after..
The location was centrally located but instructions were unclear on how to drop off equipment after hours.
it was very busy so more consoles for the employees, but the truck was great.
Best U-Haul experience we have ever had. Well-run, professional, courteous and friendly -- and the truck we ordered was ready when we needed it. Went back a couple of times for additional moving supplies, including exchanging some, and that went very smoothly, too. Kudos to Hassan and all the others.
If there is an award for customer service, this location should be tops on your list. Saturday afternoon was rainy and miserable and they were very busy yet they were efficient and helpful. Osmand who waited on me was very professional.
Prompt and friendly service.
This drop off location was top notch. Very friendly and professional. Quick in and out.
I paid for an appliance dolly, which they did not include. I had to go to a separate location in Baltimore to pick up the dolly.
The cargo van rental, service, and location were all great. If I could add one comment, it would be that the plastic bed protector I purchased for moving a mattress was terrible. It ripped almost immediately after being put on, didn't have a flap to tape shut to ensure that the mattress was totally covered, and was all in all a poorly designed, cheap piece of junk that caused my mattress I was moving to get very dirty. But the van rental itself was great.
Drop off was very easy and quick
You need to fire the staff and hire respectful honest people.
This is the worst uhaul ever. The staff is consistently rude,, unhelpful and incompetent. I had to call corporate to get anything done.
the gentleman that helped me, I wish I could remember his name, was excellent. Friendly, helpful, and efficient both on pick up and delivery at the inwood location in DC
staff was very friendly and helpful
Before I turned my truck in, I stopped and filled the gas tank completely at a station a few blocks away. Upon arrival at the u haul facility, there was a backup of 6 different rental trucks in the street, all trying to park and close out, all blocking traffic in four directions. After fruitlessly waiting in the car for 20 minutes for the uhaul agent outside to tell me what to do, I realized I would probably just have to go inside first. With nowhere open on the uhaul lot to park, I had to park the truck 50 feet down the street. I went inside, flagged someone down, and indicated where I had parked the car so I could begin the checkout process. The gentlemen was previously extremely busy with all the folks turning their trucks in, so instead of a proper checkout, he looked at me and told me I was all good, and that he would email me the reciept. Upon receiving the receipt, I noticed that the gas tank was marked well below the full line by the agent who brought it in, and that I was charged an additional 22.10 because of it, even though I filled the tank completely immediately arriving. I'm not sure how to resolve this, but I'm very disappointed that I'm being charged erroneously on top of the insane return experience I had.
Was in and out in less than 15 minutes. Very friendly stall.
This place was very convenient. The staff was always very helpful and friendly.
They are very rude and unprofessional. Ghetto appearance overall. Manager is ignorant. They tried to cheat me out of money. For example, they tried to charge me for two gallons of gas for driving 16 miles. They charged me 17 miles. Ilook at the mileage before I got out of the truck. I drove the same distance on Pensky truck yesterday and only had to pay for 16 miles. They always leave gas at a level that is hard to replace without going over.
I went back there yesterday tried to rent, I was told I that I left the truck dirty Saturday even though they gave me a water hose to wash the truck and I did for 20 minute. Why didn't they tell me that the truck was not clean enough right then and there instead of leaving note in my contract which by the way, I waited for him to write his nasty comment. He was full of joy when he finished. The way they treat black people at this location is ridiculous!
I wouldn't be going back! neither my family and friends now that I found Pensky.
We using the truck for opening houses every week end. And this location always makes sure we get the truck we need on time and for the time we need. The manager Osman is awesome and everybody else at this location . This is by far the best location in Washington, D.C. . Thanks Abdul , Dantey , sakaya ,Tom and rest of the team..
Thank you 5th Street. Thank u Abdul !
Friendly, easy to drop off. They were managing multiple truck drop offs and were able to answer all of our questions and help us with the billing.
The manager at the time Mr.Abdul was extremely rude and unhelpful. I informed him that the trailers braking mechanism sime
I moved my belongings out and it was a huge dead RAT inside. The facility employees did not apologize or offer anything. That was very Poor customer service.
The cage in the van makes it very difficult to see, drive properly
Thank you for making it possible to offset the carbon of my vehicle use by contributing to the Conservation Fund.
my experience was good. The staff was very helpful and kind. The attention was quick and the car was ready by the time the representative made the updates in the system.
Manager there is delinquent thus his staff have no where to look for direction. I might as well just show up there one day and call myself manager, clearly I know nothing about your company but I meet the current qualifications you have set forth.
Thanks for you excellent service,
YOUR PEOPLE WAS VERY HELPFUL GLAD THAT YOU OPEN ON SUNDAY
Staff was efficient and quick. With setting up the reservation online, I was able to pick up the truck in 10 minutes and was quickly on my way and the return was just as fast. Highly recommend.
hand truck was not in the best shape - wheels were quite worn and it did not work well
The staff was friendly, quick and helpful.
Everybody was very friendly & well versed in the equipment. I needed the smallest truck for a couple of hours & all worked out very well
The truck only had about 1/4 tank of gas and it would be nice-especially in a large city to have at least a half tank. However, the staff was really great.
Everything was great, both attendants were very helpful and friendly. I appreciate the work and effort they put in to make a customer feel satisfied. Thank you's aren't enough to pay the bills though so please take care of them!
All of the service reps I spoke with were courteous and helpful, even when I kept making scheduling changes. Vehicle availability has been good both times I used them. Engine power was plentiful. I've used trucks before that could barely get up to 50 mph on the highway with only half a load. The only problem was the passenger door that had to be slammed to get it shut all the way.
Only thing I would say is the line to get help was very long and there were obviously other people working but no one else came to assist.
Nice woman served me. They were busy but she was attentive and acknowledged me waiting in line.
Great service. Fast and friendly. Had nothing but great service at this location in the handful of times I have used them. Many Thanks!
Excellent and quick service from Aiesha. Very friendly and helpful. Thank you so much to her and the rest of the staff for their great assistance.
We had to wait an hour for the truck we reserved online. They should make sure all trucks are available for your reservation. This location also does not pick up their phone. There is a recording that says there was an "error" anytime you try to call.
Ensure adequate staff in the lobby. Had a line of 5+ people and no one at the desk.
When returning the vehicles, there is no clear indication of where to park the trucks.
After dropping off my U Haul at the Town & Country U Haul in Huntersville, NC I was informed by an employee at that location that the auto transport which an employee at the Washington DC U Haul location had installed for me, was NOT properly installed. The employee at Town & Country of Huntersville was absolutely flabbergasted, and apologized for what he said was one of the most extreme cases of an improperly installed auto transport he had ever seen.
Essentially, my tires were not strapped in, and the straps were just around my axles, so the car was essentially "floating" on the truck, and could have fallen off at a moments notice.
On top of that, the brake lights did not work, as the employee at the DC Uhaul location did not put the brake wires up high enough, so that they drug on the ground and eventually melted.
The fact that I did not know how to install the auto transport and had to rely on an employee at this location to install it for me, and, by not installing it correctly, they put my life and others on the road at risk, extremely angers me. I paid over $850 for a 15 foot truck from Washington, DC to the Charlotte area, and essentially risked my life, others, and potentially damaged my car in the process due to the tire straps being around my axles.
I am seeking reimbursement from uhaul for this experience, as this is absolutely unacceptable.
Great customer service from the young lady this morning when I picked up my van. Also when I dropped off there was a line and a polite helpful man asked if I was dropping off and said he would take the key for me and I could skip the line. Great staff and service.
It was a very busy day due to it being the end of month. Also, the location, although convenient, seems to be too big for its britches in that there is very little room to park. Quite a busy block.
My first time renting from U Haul. It was a great experience!
Staff was rude,and disrespectful
My associate was great. It was slightly before 7am and she was already taking care of a lot of things. She got me ready and on my way in no time. Very courteous and helpful - even when I picked up boxes a few weeks earlier.
I was scheduled to pick up my truck at 1750 Bladensburg Road. When I arrived I discovered that they did not have a truck and sent me to 2215 5th St NE
Washington, DC 20002. When I arrived the management was great and had my truck waiting. Check-in was quick and easy. I highly recommend this location
First of all you need to send a price confirmation to the customer upon booking. I will not be booking with UHaul again because when I originally booked the truck the rate was somewhere in the 700 dollar range and with the insurance I selected it was right around 1000 total before tax. When I paid at the store the base price for the truck was almost 1000 so the total with insurance and tax came to around 1250. When I checked my email to see what the quote price was I realized that the original price wasn't in the email and that I had to connect to a link which clearly had altered the price. Also, my debit card was declined despite having four times the amount necessary in my account. Finally, the attendant was a huge dick.
I called the central office customer service number the day before, and they told me I could pick up the truck at 7 am. When I arrived at the location, I was told the truck would not be ready until noon. They then transferred my rental to a different location, and I spent an hour on the bus to get there and pick up the truck.
Prompt customer service and great communication.
The staff that assisted me we extremely prompt and professional. I had not one issue with reserving my 15 Footer! You guys are outstanding!
Difficult location to drop off vehicles
The price of $19.99 to rent a 10' truck is fairly deceiving. I used the rental truck for about 8 hours and only drove it for approximately 13 miles and my bill came out to $51.00. A bit of gouging if you ask me. Otherwise, no discredit at all to the vehicle itself and most importantly the employees working at this particular site who would go above and beyond to assist you anyway they can.
THEY TREAT ME LIKE A VALUED CUSTOMER
Make sure that auto transport tires aren't flat before you let a customer load an auto.
Good service. Used this U Haul before and like the service. Near Rhode Island Home Depot. Good location.
We are a non profit veterans organization and have been around since 1968. I have been using U haul since 1978 or before. We want to use the corporate discount rates and hope to do so soon. however we are very very please with the team at 5 th NE in DC and usually all that we have used except for a couple and that was perhaps an individual. I have been doing disaster relief with the American Red Cross for approximately 9 yrs this time around and U haul is always there with so many more. I think we used 50 on a daily basis for months in NY during Hurricane Sandy. I know you make good money from us but you do a good job.
Natl Assn of Concerned Veterans (NACV)
When a competitor's truck reservation fell through, I walked in with no reservation. The staff here went way above and beyond to find me a one-way rental. They turned a potential disaster to a wonderful example of excellent customer service. I highly recommend this location.
Nothing really. It was forward and simple. Thanks.
We were given a large Uhaul moving truck instead of the van we ordered. At no point during the ordering process were we told vans were only for local moves until we picked it up and at that time it was too late to cancel the order which is what I would have done if there were any other options. The customer service at this location was very poor. They did not care that the order was incorrect. The online Uhaul customer service was also terrible. I had to change the order twice because it was posted incorrectly and it still was not updated resulting in no available locations to drop off the Uhaul. The customer service representative was terrible. Not only did he not care that there were no locations available to drop off the van, he insisted we keep it for 2 more days when we had no where to put it in Manhattan. To top it off he refused to let us speak to a supervisor and then hung up on us. I will never use Uhaul again.
Helpful staff and great customer service. They took care of everything quickly and got us on the road early.
The unit was extremely inconvienient
Sales person was knowledgeable, responsive, spot on. Give the woman a raise.
I was impressed with my service! The location seems secure and everything was convenient. The front desk staff were awesome.
Rental return space should be marked and available. The property is cramped. It's hard to manouver for the retail renter. Otherwise every one was reply friendly and helpful.
Thank you for the excellent service , my experience wouldn't be the same without the help of Abdul...again thank you Abdul.
Received wrong dolly, and "Check Engine Oil" light came on almost immediately. Had some trouble with engine turning over after 50mi. drive.
Best location in washing DC and again thanks to my buddy Abdoul ...
I truly appreciate the help I received from Iesha, she was sooooo awesome!! I have to come back in August and I hope that I have another good experience because this recent one was great. Iesha does her job effectively and with great customer service!
I think his name was abdul kammar im not sure he was wonderful and so professional i was amazed He could multi task and was helpful your lucky to have him working for you
The gentleman that I communicated with at the 5th Street location were very professional, helpful and nice.
My only suggestion would be to have a better place were customers can park their vehicles while utilizing the rental.
NOTHING ITS RIGHT AS IT IS PERSONAL IS THE BEST
I requested a van on the uhaul website by clicking on a photo of a VAN. When I got to uhaul, I was given a 10' box truck ("moving van"), even though I wanted a smaller, more fuel-efficient vehicle. The term "moving van" is a misnomer and leads to confusion and customer frustration, plus wasted time and energy by staff. Fix the website and the reservation system to ensure that what people order is what they get.
Store front & interior is overdue for an upgrade.
***Staff is good & courteous!
Aysha is an excellent asset to this location, she is extremely efficient and got me on my way even though the location itself was very busy. I would recommend that you add staff to this location (mostly to alleviate the burdens of your current workers)- but also make sure you hang on to the great staff that you already have.
The manager here is the nicest man ever. I have never moved before and I was very nervous. He made the experience very pleasant by answering all my questions and telling me it would be easy. He was right! I felt very empowered. A+
Aeshia, store manager staff members were great!
24 hour drop worked great
Set up a designated drop off and / or pick up spot. You are located in a very tight area, near a corner on a narrow street.
Excellent customer service.
The manager was rude & I won't be using this place again.
The van was clean and new and well maintained. Two of the 4 employees I observed or interacted with were friendly and clearly wanted to help customers. The other 2 employees either didn't seem to know what was going on or they didn't care. The van I rented was at the location, but it took some time to locate it.
The location was very convenient to the university which allowed for an expedient pickup. The customer service representative was polite and ensured the trailer was connected to our vehicle correctly.
Service was great. Probably open another shop around Rosslyn area?
The entire staff was super helpful and very accommodating.
It was safest and easy and eye were very helpful
I had a great experience with the staff and with overnight drop-off adjustments. Everything was explained well and they adjusted with no additional charge to a last minute request.
Employee displayed excellent customer service!!!
Everything was handled well. My reserved van was ready when I arrived. The staff at pickup and drop off were pleasant and efficient. Great experience.
i mostly rent vans and pay for the mileage when i need something big from home depot or the like (in town). i always use this location and i've never had a bad experience. solid staff here :)
Not a thing! BEST Uhaul location we've used!
Everyone was super pleasant and helpful to work with. We had a great experience.
When renting the truck, the customer service rep failed to mention that I should check the truck over before putting my initials on the form that shows I specified any current damages I discovered. While there were no issues, I was left to worry if I'd be charge for previous damages because I hadn't marked them down until afterward. Truck had heavy damage to the hood that was repaired.
The staff was SO HELPFUL and kind. I really had an excellent experience. Great job at this location. It really made my move less stressful.
The people were super friendly and helpful even though I came to return my UHaul 5 minutes before the close of business. Thanks!
Osman provided stellar customer service and was the reason I will be recommending this location to my friends and family.
Everything was fantastic. You might consider a partial-day rate -- for those of us who may only need a vehicle for a few hours -- to ensure supply stays strong.
Unlike Many other Uhual experiences this mornings pickup was a pleasant surprise. The Uhual representative at this location was full of energy and completed the transaction without delay. Thanks
Nothing. Iesha and the rest of the staff were very helpful and made my move much easier. Thanks!
Staff was very friendly when I dropped off the equipment; many thanks.
Excellent overall operation - very helpful management and staff. I would give them an A+.
they guys were great - even when they were faced with a manual workaround because the card reader was not working properly.
Excellent operation - great customer service, helpful staff, clean equipment.
I dropped off my U-Haul after hours. The signs for key drop off and parking were clearly labeled and easy to find.
Friendly, Helpful staff, just bad parking and loading/unloading space problem
The employee who took my order was the most efficient and service-oriented UHaul employee I've ever worked with. She made the experience great, and the checkout experience was a breeze!
Office was closed when I dropped off the truck. There was a note in the contract that I had NOT been given furniture pads, and was consequently charged a hefty fee for them. This conflict is still ongoing.
your rep was rude and nasty when I tried to return the truck, he was yelling at me and told me that I couldn't bring the truck back after I had picked it up from that location. I will never use uhaul again.. budget here I come
From the phone call setting up the truck to the pickup then drop off, the experience was wonderful!
I worked a lot with Anthony. He was absolutely wonderful! I changed my mind a few times and was confused. He was very patient and helpful for every step of the process. He even gave me some tips which made my move much more efficient.
I honestly can't think of anything--the experience was perfect from beginning to end.
Truck old with broken side mirror. Wouldn't want to have driven it on a one-way move.
Personal are nice help me wit all my question thank you
The location is convenient and the staff is nice. However, they need open both of the garage doors to allow people to get in and out of the bay. They only have one open (ON A SATURDAY!!!) and it's like a zoo with cars and trucks coming and going. I'm surprised there's not more fender benders at this location.
Outstanding customer service provided by Nasser. He was extremely friendly and helpful.
Customer Service was excellent! Very pleased. Thanks!
5th street location was grat and helpful but uhaul on the other hand is the worst company. I reserved a cargo van, received a confirmation text and called to confirm. The can was not available when I showed up the next morning. I was sent to another uhaul which also didn't have the van (why would a company send me somewhere else that also didn't have a van? Completely unprofessional.) I wasted 4 hours and over $100 in cab fare because uhaul is the most dishonest horribly unprofessional business out there.
They were nice and very apologetic. As I waited for my ride to come I saw them completely hose-out the truck. Something I wish was done on the other end!
Make sure that when your staff tells people that they have an upper unit available, please let them know it is a unit that needs to be accessed by a ladder. I thought an upper unit meant a unitSpace on the second or third floors.
Customer service was amazing and the vehicle I rented was spotless! Best experience ever.
U-hual is way too expensive for the service you get.
Change the General Manager
Great service! Arrived a few minutes prior to store opening time and found it open and my reservation ready to go. Staff friendly, helpful, and very competent.
They were closed. Used the dropbox.
The few days I needed in the second month should have been prorated, instead I was charged for a complete month.I will NEVER use your service again. I will NEVER recommend your service to anyone.
I thought the young man helping me this morning at about 10:00 was very pleasant and helpful. Thanks--if only you could improve the DC traffic!
I was perfect; location, availability, customer care ect.
I was told to go to K Street for the truck and storage, but found out after arriving at this location that my reservations was made for the Rhode Island Ave. store. I was not pleased and very upset. And the person who had set up my reservations gave me the wrong sized storage. I had to go to the Southwest location for my storage. This was a waste of my time and gas and feel that I should be compensated for all of the trouble that your Uhaul Representative have put me through.
Please work with your associates on their customer service skills.
i will begin to look for another storage who VALUES ME AS A RETURN CUSTOMER, Disappointed
William Smith Jr.
It was very nice but it was to expensive
My belongings have been in the storage 4 2yrs I only checked on it twice and everything was still the same I would recommend... The only problem I hadd was that my bill kept goin up!!!
The staff and unit was excellent. I went online to find the unit and I should have checked out the location before hand. The street was tight and it was not easy to get in or out.
They were very nice and helpful we were able to rent a storage and drop off our uhaul at the same time. I would recommend them to others.
Note: The late fees high, and unnecessary. Otherwise, probably would have kept storage longer.
Would be nice to have lighting in the storage room itself.
I would recommend this U-Haul Storage Facility because,the Manager was always friendly and the staff was too. They go out their way to make sure you was taken care of in a professional way.
Staff working morning of 12/15/14 were absolutely excellent! Can`t remember the woman`s name, but she was so helpful, as was her colleague. Thank you!
The staff for the truck rental and storage set up were exceptionally helpful and we will always consider this particular U-Haul store our 1 choice for rental and storage
The main problem is the location and lack of parking in loading dock. The rental trucks are often cleaned and returned in dock. The staff is nice, but they could do more to clear access.
24 hours access would have been ideal. Disappointed at not being reimbursed for 1/2 of my monthly rental when I cleared out of storage on the 15th of the month.
We had a great experience. Staff was very efficient and helpful. Facility was well maintained.
Good spot, but staff seemed overburdened/too busy.
Constantly list my checks and charge late fee
Manager and staff gave great customer service.
Your folks were really helpful to us.
If the storage facility hours went a little bit later in the evenings, it would be more convenient. But this is a suggestion and not a complaint.
Unorganized, poorly managed
The corridors are a bit dark, but do have lights. The card access isn`t working now, otherwise I would give it a very good rating.
I was told to email the GM for a discount b/c there was a pole in my unit. After my 3rd email he replied he was waiting for UHI to reply, then I never heard from him again. I never got my discount.
Only issue I have is that I prepaid for the entire month of August. I did not use the unit for the entire month, but was not given a portion of the prepaid month back.
When I moved and retrieve my belongings from u haul storage some of my belongings had mice/rat dropping, they had gnawed on some items and moldy smell.
There is limited parking in the area, but staff was very helpful about directing where was okay to park while dropping off and loading.
one staff members attitutude was uncalled-for
Some very great staff members.
But I found processing times at counter to be a little bit slow.
Sidewalks, driveways in disrepair making moving difficult. Wish units had interior lighting.
The staff at this location exceeded my expectations in helpfulness and at every interaction from the initial check in to final close out.
The weekday hours makes it difficult to access for someone who works until 6 or 7 like many DC residents. The staff was fairly slow and one was quite rude on the phone.
Prices toooo high for the spsce amount
Staff was generally helpful. Bldg felt safe. poor lighting on floor. Some rodent was living in my unit. There was pee, droppings, and hair on my things.Fees went up too often
The staff is helpful and the units are clean.
service was good,the staff friendly and helpful,
The manager, Osman, was EXTREMELY rude and unwilling to assist with resolving an issue that was caused by Uhaul.
I will be reporting him to the company`s national headquarters.
Convenient pleasant experience...
Excellent staff!,the friendliest and most efficient from Oz, the manager and all the personnel,especially, Alberto.
The staff was extremely helpful and handled the entire transaction over the phone for me.
The professionalism and workplace competency was disappointing, awkward and sometimes aggravating!
I used the storage space for almost 3 years. Every one has been courteous and helpful.
I am new to self storage and I found the facility clean and the facility Manager was very helpful.
Thanks to a great team at the 5th St NE U-Haul. Everyone had been extremely nice, professional. Continue the gr8t work : Have a blessed day!
Thanks to a great team at the 5th St NE U-Haul. Everyone had been extremely nice, professional. Continue the gr8t work : Have a blessed day! Franchetta/Tiawatha
Very impressed by the friendly and helpful staff!
The place was unsecured for months. Rats entered the facility a horrible smell developed. My unit acquired the smell rats destroyed my items. I`m furious disgusted.
Please e-mail password so I can view
my account on-line. Want to make sure
fees have stopped
I don`t appreciate that it`s very difficult to share storage with somebody else due to access limitation and etc etc. I am not going wasted my time discuss this with you.
Iesha Hicks was awesome! She explained our options and took us to see different storage sizes so that we choose the option that best fit our needs. I would definitely recommend this facility
I think they should have a light inside of the storage bin, so you can see how to set your stuff in. Other then that everything was great. thanks
I especially appreciated the helpful staff!
Water leak into unit and damaged several items. Facility smelled like cat litter. On 3 occasions staff parked vans in front of the loading dock which prevented access
Iesha made my experience great. She was clear, informative, helpful, honest, and very friendly. Iesha made the process quick and easy. Her great customer service helped seal the deal!
The facility provided a good storage for me. The employees could work on communication skills but for the most part - this place provided a nice storage unit at a low cost.
Service was excellent. All the staff is friendly and very helpful. I was not pleased with the stacked storage units thats why I only gave a rating of very good
All was good except for the lighting.
Uhaul is streamline, friendly cheap which is what I want. 5th DC runs their store very well.
Manager Timmon very helpful
Most of my clothes, sofa, mattress need to be thrown away because of RATS!!!
Some days a week, it would be nice if the storage opened later say 8pm.
Also, the storage had no light inside 220$ a month
the employees have no control over my no reply
My storage unit was damp, poorly lit and had spiders and roaches.
The customer service was always perfect.
The only issue that I had was the parking. Parking is not available.
Thanks for everything you guys did for me, it help me alot just as well as it help you all. far as the payments, over a year. lol.
The Staff was courteous and knowlegeable on questions I have concerns about. The Manager was very professional along with his staff.
Hard to drive into, find parking, maneuver a truck in this area. Too hectic.
Only complaint is the fact that they only use one loading dock, making it EXTREMELY difficult at time to load/unload items.
Very friendly and customer-oriented staff.
This is a great facility. Very clean and well lite.
Osman the manager is the best. A real gentleman.
Professional and friendly and helpful.
I recommended it to all my friends in DC.
I`m in decent shape and can lift/move things. But the elevator has been out the entire time and the security system is also out. Makes it hard to justify the cost and recommend to anyone right now!
-Hours were so incredibly limited. Was hard to find a good time outside of the weekends. Elevator was broken the entire time I was there. Staff was also unresponsive.
good experience with staff, but lighting and cleanliness could be improved. later access to storage units would be great.
Excellent this is my third year renting.
Sometimes the lines at the front desk were excessively long or took a very long time. For the most part, my experience was very positive.
My unit had a concrete pole going through it. So it was smaller and harder to maneuver but the staff was nice, it was easy, and affordable after a free month with the rental of a truck.
Put more trust in the customer Your lockes on the units if payment is a minutes late.
I don`t like the fact that U haul doesn`t prorate the monthly bill. I had to pay for a full month and only went 4 days into billing cycle.
Customer service experience at this location was horrible. Uhaul needs to send manager and customer service reps to have training in customer service.
It was a good year for me here and i did recommend it to several people i now and they still have storeage units there!!!
Sufficient enough. Prices good.
Only complaint is that the portable stairs for second level storage access need to be replaced or repaired.
The employee there was very good helping , Osman and Abdul....
Storage costs and truck rental costs too high
The lighting and the ladders could use an upgrade.
The people at this branch were always helpful and friendly. Next time I need to store something, I`m coming here.
It was poor timing but the computers went down the morning I went to reserve my unit. It took over an hour to pay for the unit- but hopefully I just came on a bad day and this experience is unique.
The lighting is rather poor and if you have an upper storage unit, it can be a hassle to get access to a ladder.
The sales reps were not helpful and they worry about making more money off me then helping me.
outstanding employees and very helpful
I have been using this facility for four years. The best thing about this facility is the manager Osman. Osman is a wonderful manager. He is always helpful, polite and a real gentleman.
The staff was generally helpful always courteous.
A very good experience! Everyone was friendly, professional, and made sure I understood the process. I will definitely recommend this facility to others.
I certainly will not recommend this U haul location at 2215 5th Street, NE Washington, DC to anyone. I experienced property damaged while in storage with rat droppings and eggs all over my property.
The facility is good but one doesn`t necessarily feel safe in the place or in the area....staff was helpful and my stuff was safe, but did feel unsafe given the clientele and location.
Ur People R superb! Very knowledgeable,patient,polite THE BEST! Place WELL lit.*Yet, concerns abt MY Safety@ 5th St NE dangerously isolated hard 2 gt abt,if attacked while lookg thru My Items Alone!
I have used this particular U-haul location for multiple moves, both in-town and one-way, and now for storage, as well. The staff are always great!!
Ladders were always left in the way upstairs. I`ve had my pad locked by uhaul even when my bill was paid. I would recommend uhaul, just not that location. Trying to pay my bill wasn`t always easy.
The staff was very generous and knowledgable throughout my experience.
the storage was up to high to even put furniture in and there was nothing to lift it with
Staff very helpful in getting me a unit.
I like it very much would recommend to others
The Attendant was very professional and informative about the operation of the facility and how to access entrance and exiting the facility.
I was assisted promptly by a friendly woman who showed me to my unit and helped me get settled. I was very happy with the service and would store here again.
The prices are way better than public storage.
Very friendly staff. Easy to use free dollies and elevator.
Good service. Operating Hours should be extended at least 1 Hour or more to gain access to property.
This is my first experience with storage and so far so good.
The facility was very busy. There was not much parking and a wait to get to the parking area to access the building.
Staff was great and very friendly
The storage unit seemed damp to me and parking very difficult, so I found another storage unit elsewhere. No complaints about the management.
the staff was very helpful and accommodating.
Staff was excellent. Computers need to be improved and ststem updated. Took to long to service customers.
Pleasant and helpful staff
Felt unsafe and parking was terrible.
Although not in the best location, I never had a problem with my unit. Everything stayed secured and dry. Also, it was very easy to pay every month.
We were very happy with the service we got from Hussein who patiently helped us through the rental process.
The staff was extremely helpful with exemplary customer service. My only concerns would be the heat inside the facility and the lack of open bays for loading and unloading.
I am not confident that there is actually climate control in the storage units. It would also be very helpful if you could cancel your account online, or over the phone.
perfect for college students looking to store items over the summer.
The staff were always very friendly. They would contact me directly if there was ever a payment issue. I never had a security issue.
If you schedule your use outside of rush hour this place is great for the cost. The second-level locker unit was an unexpected challenge in loading heavy furniture.
Although, I choose friendly on the survery, I would not say the staff was friendly. I would say there were about 50% indifferent.
The manager named Osman was exceptional. He stood out well above the other staff. Very dedicated to helping the customers.
It was very hard to find a place to park near the building. Many spaces were being used by empty rental trucks and half the garage was blocked by rentals or personal vehicles.
A little moisture smell of mold in unit 155
I have been a customer of this location for almost 20 years. Mr. Osman, Ms.Nicole, Mr.Hugh, and all the staff have become family. Mary
The staff at this facility, especially Joe Custic, were extremely rude.
hours could have been better opened later.
A lot went wrong w my reservation. A lot of misinformation.
Then Osman stepped in and found solutions. He made all the difference. I would have been very upset. Now I am Trecommending it
Good in town storage facility
The staff was very helpful and accommodating. However, I was not clearly informed that I had an upper unit when I reserved it, which proved to be very difficult.
Amazing service! All the guys on the Sunday shift 5/13/12 were very professional and nice. Especially Abdoul he was sooo helpful.
There was a small language barrier between ma and the staff rep. Originally he gave ne the wrong address combined with the fact that the online address of the facility are both wrong
The staff wasn`t very efficient and it took more than 20 minutes to get service.
The staff here are good, and the price is right, but the facility does not feel clean or up-to-date. The slow elevator and limited number of carts make accessing difficult sometimes.
YOUR PRICES ARE HIGHER THAN THE COMPETITION AND YOU ARE NOT 24 HOURS BUT IT WAS CLEAN WELL-KEPT NICE STAFF.
Everything went beyond my expectations. It was so easy to store and access my belongings. The staff was incredibly friendly and of the utmost help.
The manager is a wonderful person
The location was a little out of the way for me, but otherwise everything was great. The staff was always friendly and helpful, and I felt like my stuff was secure.
The experience was excellent.
Osman and the team really went the extra mile to help me out. Thank you, thank you, thank you. Alan
No complaints, will definitely recommend to others.
Often trash on the ground.Upon moving out, was a dead rat in a coffee cup that sat there for several hours.Was indicative of cleanliness of the facility.Staff behind the counter always been helpful.
Customer service was and continuies to be good.
Recently i had to cancelled my storage because of my financial situation. The staff was unable to do that right away.
This uhaul was very well run, I only wish they didn`t call ur contact list the same day your storage bill is due. Give us at least 5 days.
Access hours not 24/7. Customer service ok.
Helpful store associates.
This was a very convenient UHaul for me as far as location, which is why I chose it, but the best thing about it was the friendly, knowlegeable and patient staff. This is the truth. Much appreciated!
there was a girl smoking a cigarette i guy cursing and they quoted me the wrong price fora unit
My things were damaged by animal feces and urine and I received the worst treatment and customer service. I wasted my time, energy, money, ruined my things and was treated poorly! the absolute worse!
Staff were incredibly helpful, I had a great experience.
The manager has done a great job. But the reason I moved out. I have big rats almost the size of cats in my unit and it destroyed and used the bathroom on everything in. It chewed all my clothes up.
I found everyone at the facility to be friendly and helpful. In particular, Osman Sesay was one of the kindest men I have dealt with anywhere. He went out of his way to ensure our needs were met.
Very helpful and friendly staff in person. Not so helpful on phone.
some of the storage room floors can use some new tile inside the storage rooms but the service overall was very good!
The service was helpful. They solved my problems quickly and were attentive.
Only compliant was mouse pellets in boxes,
This facility didnt recognize my reservation for a storage unit requested weeks prior to moving in. It smelled of rotting rodents.There was a homeless woman living in the facility.The manager was rude
Our storage unit was infested with rats and covered in rat poo and pee. It was really horrible!
The place is a little scary looking and they`ve done a good job of ensuring that people aren`t living out of their units anymore. Much improved.
The staff was mostly helpful. The facility smelled like urine on the 1st day I was there to put my stuff into storage. I saw a few doors that had been damaged, as though someone had tried to break in.
Rats ate through my belongings AND they raised the price of my storage unit out of no where.
Your facility smells like a dead person covered in moth balls.
The service was somewhat slow, but they were able to accommodate my last minute request, which I greatly appreciated.
Customer service was horrible, in 103 degree weather outside the facility was so hot we were sweating to the point we were getting dizzy. that should be a health hazard and needs to be reported.
I needed to rent a van, and hadn`t made a reservation beforehand. The facility was very helpful with meeting my needs.
The facility did not have temperature control. It was extremely hot inside while moving. The staff was friendly however.
Longer weekday hours would be great.
Hot Humid Rats Chewed into my boxes Terrible access for me - - I`m crippled Contrary to in-building access I requested
Smells HORRIBLE in there. I felt unsafe a I think people might be living in storage units here.
excellent service, no problems
Didn`t have room for my mattress so I had to drive back across DC! Spent a whole day between 5 different uhauls to simply find a place that fit my mattress and could unhitch my car.
The customer service staff were friendly, knowledgeable and helpful.
it smell like dead rats here.
Good customer service does not have any meaning to them.Didnt give me the unit i reserved online, manager decided to take me a a walk-in rather then looking up my reservation!
This was the worst moving experience. Staff was grossly incompetent, and I was misinformed about the location of the unit and the time it would take to set up the account.
The storage card wouldn`t work.
I reserved a unit online, then when I got there they didn`t have one for me. I am paying more for an excessively large unit, and they weren`t even nice about it.
Very helpful staff. Moving was a great!
The site employee was patient, informative and he made my firt time storage experience positive by answering my questions and offering important rental recommendations.
Very friendly and helpful service. All staff pitch in to help new customers get settled.
Helpful guy on desk, though I wish we could`ve moved in right when we got the locker, and not done endless logistics first!
Prices were way too high for this caliber of facility. The containers were too squat. Entry issues were out of control.
The guy that helped me was great
guy @ counter was nice but the unit wasn`t right. had to wait nn hour to unload. got harrassed because I was in a larger unit due to the elevator being down. access card works about 20% of the time.
There were small storage spaces outrageously overpriced. There`s only one entrance that`s normally blocked by other customers. They are notorious for having long lines and unfriendly attitudes.
The staff was always friendly and helpful. The site was well-maintained and climate controlled.
The units had no lighting. A rodent entered chewed up some clothing and ruined a couch. There often was only one employee at the counter, so you`d end up waiting in line 15 minutes.
I appreciated the convenience of managing my payments online. Nonetheless, it was totally dissapointing that i had to pay the price for an entire month even though i needed the unit only 3 days.
Expencive, no customer support
at the begine it was very hot on the t3 floor but it turn to be okey
Rat-infested, difficult staff, dirty, closed before 7pm closing time.
Great except for the rats and the fact that the access card I was given did not work.
The woman that help me did a fine job and I really appreciated her customer service skills.
Why did I never get a bill in the mail and then was charge late fees when I did not know my payment due dates.
it was an wonderful experience using your facilities
I stored things here for a year and a half when I discovered a disgusting carpet beetle infestation. I had to throw out almost everything I`d been paying to store. Osman = great manager though.
overall, a good experience
My access card to the storage facility never worked. The staff tried to fix it twice. Didn`t work. That was annoying.
Would like longer hours in the day to access the storage unit. Mainly Sunday was closed earlier then the other days. Would not been nice if it was open until 8.
The personnel is great, but was not too impressed with the fact that my unit was not lit at all. It is not an advantage to come to a personal storage and look for your stuff in the dark.