Évaluations des clients U-Haul Moving & Storage of Intown
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Témoignages des clients récents de U-Haul Moving & Storage of Intown
Generally pretty straightforward service, but the reservation systems seems strange. We reserved for 10 hours with a pickup at 1:15, but had to wait until 2 to get a van, and were told that unless we took it overnight, the van had to be returned at 7, when the store closed. The booking system should take into account a store's hours of operation, and better inform customers.
The woman that helped us check-in and get the Uhaul was extremely unpleasant. Otherwise, there were no issues.
Employee damaged my automobile while connecting the trailer. After consulting with the owner and documenting the damage the owner called me later and denied it ever happened. Blatant fraud.
Unorganized, poorly managed
The service was friendly and efficient. Very helpful. The equipment was very new and in excellent shape. I'd highly recommend to others.
The entire staff was very friendly and helpful and very courteous! They even had a sense if humor that made the whole experience very satifying. I'll be back if I need to rent a truck! Thanks UHaul DC.
Thanks for the Excellent service...professionalism...outstanding customer service...keep it up guys
Great helpers! Good place.
Excellent customer service & very helpful!
I am annoyed that I was given the choice to pay at the end but when I returned to complete my reservation my card was charged and I was not allowed to pay with the cash I brought, resulting in me having to take a trip to the bank.. not cool
Team there were great! I left my Easypass in my return cargo van and they quickly called me and I was able to return and get it back. Super customer service, quick and easy check out.
The customer service was exceptional! I encountered two different shifts of employees and during both encounters I received very good service, they were helpful and nice!
I drove the vehicle 12 miles and following the instructions to get the fuel level above 7/8ths of a tank, I put 6 gallons or about $24 of gas in the truck. That suggests that the fuel level was right at 7/8ths or below when I got it. Although I don't mind paying for the gas I use, this was not fair and I may look at another agency next time.
My first time experience was great, I have no complaints or suggest any improvements
I was not informed prior rental of the additional fees. I spent an additional $100 of fees. This should have been stated upon reserving the truck.
There was no direction on where to drop off the trailer. Had to double park on street for 10 min till I was helped
There was a minor issue with the mileage on the pickup truck that I rented. Apparently, U-haul staff had driven the truck a few miles without updating the mileage in the system. The employee who took care of me made a manual note on the increased mileage, but recorded it incorrectly on my form, and I didn't catch it until I returned the vehicle. In sum, I got charged for 6 miles additional miles that I didn't drive.
The rear view mirror was not aligned.
Forgot to include dolly, they delivered in timely fashion.
The staff were very quick, friendly and professional. . . I will return to this store.
We had to wait more than 20 mins before being helped. Not enough people.
The representatives who served me were very friendly!
Everyone that I came in contact with was very courteous, pleasant and helpful!
We returned the vehicle 2 days early and with almost a 1/4 tank more gas than was expected of us... no discount or refund offered.
Employees were really nice...
Osman is a top-notch manager with excellent customer communications skills! I had storage units at this location for several years.
Have your 800# dispatchers pay attention to customers when they call. I specifically told the central dispatcher there was a closer location, she saidthe nearer location doesnt rent one way. The manager of that location said "the central 800# dispatchers are idiots - he said never make a reservation from the internet or using 800# central reservations, always go to a local store"
The corridors are a bit dark, but do have lights. The card access isn`t working now, otherwise I would give it a very good rating.
The gas was not marked properly when we picked up the truck. We only drove 50 miles and had to fill up the tank $60 worth of gas on a 10' truck.
I was told to email the GM for a discount b/c there was a pole in my unit. After my 3rd email he replied he was waiting for UHI to reply, then I never heard from him again. I never got my discount.
Only issue I have is that I prepaid for the entire month of August. I did not use the unit for the entire month, but was not given a portion of the prepaid month back.
The cargo complartment ceiling near the front of the truck was coated with a black sticky substance that looked like old black motor oil. It was actually dripping from the ceiling near the front of the cargo box. The sides of the cargo box interior were also dirty since they had been sprayed the same goo. The walls were flecked with this same black sticky subsantance. Pretty gross. Thank goodness we found the problem before driving away from the facility. After telling the the attendant about the problem, they provided us with a new truck. I notice that they placed the keys to the first vehicle on a wall hook for trucks in need of service. Even though my on line reservation guaranteed a base price of 199.00, the U Haul center in DC charged me $210.00 . I argued for the lower price but finally I just agreed to pay the higher price to get out and start my move. I was out of time - I spent an hour there to finally get a clean truck for which I was charged an unfair price. U Haul should honor the on line price and jack up the base price at the pick up location. .
The dropoff location was too small for the 26ft truck and we just managed to squeeze it in.
This was an excellent rental experience. The staff were extremely friendly and the process was quick, clear, and simple. Thanks!
When I moved and retrieve my belongings from u haul storage some of my belongings had mice/rat dropping, they had gnawed on some items and moldy smell.
There is limited parking in the area, but staff was very helpful about directing where was okay to park while dropping off and loading.
Staff very friendly and knowledgeable.
one staff members attitutude was uncalled-for
Some very great staff members.
But I found processing times at counter to be a little bit slow.
The area is a little rough so I was glad my husband returned the trailer; I would have been a bit uncomfortable at this location. But again, all went well.
There were so many vehicles parked that it was impossible to find an appropriate space.
Problems with my billing.
Overall this place was fine, although they hurried me out so quickly and told me "Everything is great, don't worry about it," and then later wrote me up for a damage report regarding damage that had already existed when I picked up the truck. I wish they had spent 2-3 minutes looking at the car while I was still there so that I would not have been surprised by the report and wouldn't have had to contest it later on the phone.
Still, overall, this place was efficient and polite. I would recommend it.
Sidewalks, driveways in disrepair making moving difficult. Wish units had interior lighting.
It was a quick and smooth transaction.
Customer service was excellent.
Staff did a great job in processing my incoming truck and providing a storage unit. Also helped with truck parking in loading dock. All this on a very busy Saturday morning. Thank you!
I was charged gas... when i returned it as it was supposed to be 7/8 ...
Very unfriendly staff with bad attitude.
If uhaul could develop a route planner for more accurate mileage estimations, that would be super. But in general, you guys give me the means to move myself at extremely affordable rates. It's a good deal.
The U-haul team at the store were very helpful and courteous. They got me a truck quickly even tho I didn't have a reservation. Thanks!
Excellent customer service reps at this location. They went above and beyond to make my move as painless as possible!
Other than the moving help company no showing the experience was awesome. Uhaul location staff excellent, from the purchasing of boxes to the dropping of the truck. great job 5th street
The guys behind the counter were funny and helpful!
The gas mileage on the cargo van is incredibly low. As in, I traveled all of five miles and it took 2.5 gallons of fuel to fill the tank to the previous level. That's right, 2mpg. Seriously? That's not even one of the trucks, that's a cargo van! And no, I wasn't driving with the parking brake on.
Staff were friendly, prompt, and helpful. Equipment was available and in good condition.
There is no parking and it is confusing where you drop the vehicles at when you return them.
Get greater you all are the best keep up the good service thank you
The service where I dropped off the vehicle was fairly efficient and as mentioned in my comments about the facility where I picked up the vehicle, if your organization would provide a credit to my account for filling up the tank, it would be appreciated. The vehicle was a needles width below half, and not knowing the fuel milage of the vehicle, or the total distance to be traveled, I filled the tank in the Waldorf, MD area. The total milage was just under 30 milers, and I turned in the vehicle with almost a full tank. It cost $60.00 for the fill-up, and if you would consider a $30.00 credit to my account, It would be appreciated, becasue even at $30.00 for the fuel, I would have returned the vehicle with more fuel than I had used. Thank you for considerting my request.
This is the best location in the district , everybody is polite and professional ,and as always thank you Abdul
Let the customer know that you are aware of the No Parking signs. We were a bit nervous parking the van in that location.
We returned the van with 15 minutes to spare.
The men who work at the 2215 5th St. NE are EXCELLENT! Wonderful attitudes! We will recommend this location and we be back again! Thank you. Lisa
The person who helped me, while polite and professional, spoke softly and mumbled, and was hard to understand. I've never rented a moving truck before, but the process of pickup seemed to take longer than I would have thought.
I have a very good experience. Your staff was courtesy and very professional
It was chaotic when I arrived and the staff seemed like they
The staff at this location exceeded my expectations in helpfulness and at every interaction from the initial check in to final close out.
The weekday hours makes it difficult to access for someone who works until 6 or 7 like many DC residents. The staff was fairly slow and one was quite rude on the phone.
Explain better about damage already on the truck like scratches that have been accounted for.
- The customer service was terrible
- We were over charged
- Will never use U-haul again
Approximately two hours after renting a van from this location, while driving on I-95 and on a ninety-plus degree day, the AC stopped functioning. The result was an absolutely miserable moving experience. When I dropped off the van in NY and indicated that the AC had stopped functioning, the manager apologized and indicated that this was obviously unacceptable and that, if it had been a van from her office, "you'd be getting money back." The manager of the DC location subsequently called me several hours later. Rather than promptly offering a personal apology, he instead began to ask me whether I had called U-Haul's 1-800 number when the AC stopped working, what steps I had sought to repair the AC, and various other questions that insinuated that somehow I shared in the responsibility of having a van that didn't work properly, and that -- rather than trying to complete my move -- I should have taken the time to locate and then divert to another U-Haul shop for repairs, if the malfunctioning AC had really been such a big deal. At no point did he acknowledge any kind of accountability for having assigned a van on an unbearably hot day that didn't work properly. By way of remedy -- a $50 gift certificate to use at U-Haul. This was simultaneously insulting and faintly ridiculous. Since I don't habitually "shop" at U-Haul, the idea of a $50 gift certificate is both useless and absurd; in no way does it begin to mitigate the fundamental reality, which is that people go to U-Haul in the expectation of getting a van or truck that works properly. While accidents of course happen -- a flat tire, etc -- maintaining a van in good order should include the AC, especially in the midst of summer. This shop failed to do so, failed to take responsibility for this omission, or even offer an apology until prodded to do so; and continues to fail to offer any kind of remedy. Consequently, I cannot underscore how deeply disappointed I have been from the experience of dealing with this location and its management. It is profoundly inconsistent with the standards that I previously associated with U-Haul, and that I have otherwise encountered across your company.
I reserved a 9 foot van and on the day before I picked it up, received an email that I was getting a 10 foot truck because no vans were available from my location. I should have been made aware of this the first time I made my reservation.
Give a free Sammy Uhaul Emblemed lollipop with each Truck or Storage rental !
This was my third time that I rent a 10' truck. Every thing runs always just perfect.
Explain to the counter help that they need to speak up so that the customer can hear them and not have to ask them to repeat themselves all the time. Also, I wanted to rent a truck for two days, but was told that they would not rent to me for two days because mine was a local move. I could understand if that was the last truck on the lot and you had people standing in line for it, but why is it better to have it parked instead of getting a day's rent for it? Next time, I will look elsewhere before coming to Uhaul.
The service was quick and easy. Also, the truck was clean and well maintained.
Prices toooo high for the spsce amount
Excellent service and convenience. Very good experience. Nothing perfect!!
I have moved 9 times in my adult like and UHaul made this the WORST experience I have ever had. You lost a customer for life and I am telling everyone about my experience. Still waiting for UHaul to respond to a mischarge on a trailor - don't expect I will ever hear from them.
This location was above average. The store manager, Mr.Nassar was a problem solver and managed to secure us a 10-foot U-haul truck even though staff at the other DC location (1750 Bladensburg Rd NE) and the regional traffic department seemed more eagar to push me off on someone else rather than solve the problem even though the mistake had been made by U-haul. There was some sort of glitch in the system, which made this entire experience extremely inconvient and stressful. When someone from U-haul called to confirm my reservation, she gave me the Bladensburg location as my pick up location, and I also received a confirmation email that my pick up location was the Bladensburg location. When I went to that location, after waiting over 30 mins in line, I was informed that I was at the wrong pick up location and that they had a truck, but that it was reserved for another customer who was picking up tomorrow. Overall, the staff at this location treated me like I was the problem rather than their system and tried to keep passing me off to someone else. One staff member called someone in the regional traffic department, who also informed that not only was I at the wrong location, but I also had been given a 14-foot truck, which was NOT what I originally reserved nor what I had confirmed with the person on the phone the day before. Finally, she promised that there would be a 10-foot truck for me at the other DC location (2215 5th St NE). She also said that U-haul would be reimbursing me $50 for my troubles, which I have not yet received. When I arrived at 2215 5th St NE they did NOT have a 10-foot truck for me and were surprised that someone had sent me to their location (despite the fact that a staff member at the previous location said that she would call ahead). Luckily, Mr.Nassar and his staff were extremely helpful and resourceful and were able to secure a 10-foot truck for me.
Returned truck at end of day. Personnel seem somewhat irritated that I was there since it was so close to closing time . Told me to park around back, yet there wasn't really a clear are to park without blocking an entrance to a church. As we were leaving a really nice man, (who smiled!) was just coming around the back of a truck, & I asked him to make sure I had parked where I needed to. He said not really, & said that he would park it in a better place . I really appreciated that!
There are no legal parking spaces for after-hours drop off so everyone received parking tickets. There's no way to do after hours drop off at this location without paying a parking ticket AND the ridiculous fee that UHAUL charges on top of the ticket. Total ripoff.
Nothing, the experience was quick and easy. Renting the vehicle wasn't time consuming at all! Dropping it back off was also very fast! I love the email receipt!
Upside: Staff was really friendly, especially onsite manager, Mr Nasser. He displayed great patience & knowledge. Very accommodating. Overall great customer service!
Downside: Location is marred by local traffic; access can be a challenge. Otherwise, I'm glad that location was so close.
Wait times. Place is really busy during this time of year so the wait times & lines were unsettling.
Not great directions on how to leave the truck after hours. You park down an alley in front of other businesses
There was no place to park the truck I dropped off, and the office was sweltering got with no AC.
I confirmed my reservation for a pick-up in Virginia. Instead my reservation was changed the night before, I was given a smaller truck and a pick up location in NE Washington DC. Unacceptable. If a customer confirms a reservation, there should be no change made. Perhaps U-Haul should focus on not overbooking equipment. Simply bad business.
Speed in costumer service.
The truck was dirt on the inside and I was asked to sign the form describing damage on the truck before seeing the truck. I was also charged an extra day when it was never explained there was a drop off time. The Due Date on my online reservation was just "2 days" and no time was printed. The paper contract does have due date and time, but this was not highlighted and never mentioned until I was at my drop off location (and had already gone past the time). There is a lot of "small print" and these basic things should be highlighted and verbalized clearly.
Staff was generally helpful. Bldg felt safe. poor lighting on floor. Some rodent was living in my unit. There was pee, droppings, and hair on my things.Fees went up too often
Due to city congestion and construction it was a bit of a challenge getting onsite and parking but store rep was outside and saw us so checked us in without us having to leave truck and go inside. Very helpful!
The guy that checked me in was rude and brash. I tried to communicate that the screen was showing a different price and he kept repeating himself. Either the system that you all use is not functional or he is not literate.
When I went outside to check the vehicle thoroughly the guy noted that "It doesn't take all of that..." I responded that it did if I am going to be held accountable. He said, it still doesn't take all of that. Whatever.
It does seem like the staff are happy or even like their job. It shows in how they treat their customers.
I waited 45 min in line to get the truck... this location is simply overwhelmed with business - would recommend having more than just 2 Uhaul locations in all of DC- the city is too big for that!
There was about 20 min wait in line to pick up the truck. It was a busy weekend and staff was doing all they can. The tempreture in the kiosk was warmer to stand in line for that long. This was my first experiance and I liked the service so much. Being able to drop the truck after hours and closing the contract next day without going to the location again was fatastic.
There was a fairly long wait time before being helped.
The staff is helpful and the units are clean.
Everyone at the location was helpful and courteous. The location was clean and convenient as well. I would have been more satisfied if there were some way to get a guarantee on the truck type and time range for pickup. I had to switch from a 14' truck to a 10' with a trailer because my requested time frame was not honored. In the future I could avoid this by attempting to reserve for multiple days but this is an extra expense and creates shortages for u-haul. Reservations for popular areas and times should be improved for better customer satisfaction and expectation setting.
Fast drop off. Thank you.
I had such a positive experience renting my moving truck through uhaul. The staff was pleasant and helped to make a stressful day for me very smooth. Clean facilities and trucks, great customer service, and overall great experience!
They did not have the uhaul that was reserved. They made me drive to a separate location to pick it up, which cost me extra gas money and >30min of time.
Provide clean, well maintained trucks.
The 10' truck I drove had SEVERAL scratches and dents. Additionally, the dashboard light indicated that transmission work was needed.
There was no air conditioning in the building, so customers AND employees had to work in the most undesirable conditions in June.
I really appreciate the service I recieved from U-Haul. This location very friendly and helpful. I'm a VERY/SATIFIED Customer!!!
Osman was very helpful. He provided excellent customer service.
Employees were very helpful and nice. Easy to find and get to.
Continue to do what you all are already doing and that is a great job. Thanks so much...
service was good,the staff friendly and helpful,
Drop off location was very professional and customer focused. I was in a heavy rain storm and the truck did not leak at all. Outstanding!
Customer service folks were very friendly and helpful. It's not the easiest place to get to in DC but the people were very kind.
Personnel were delightful, it was quick and easy! The location was a little rundown.
Being close to a metro stop makes all the difference
The service was very professional.
The two staff i worked with were excellent and i would highly recommend this location to anyone.
The customer service was excellent and there is nothing that I can suggest that would have made it better. My representative was a real professional and it is appreciated.
Great service at Rhode Island/5th St location. Staff are super friendly, helpful and efficient. Ann
The personnel were very professional and helpful. The average rating was based just on the location-urban and therefore congested. Overall, the experience was above average.
Somehow get more involved with movers. 135.00 was taken out of my account and then had to pay 76.00 for a 39.09 truck and then pay 20.00 for gas once the truck was return and then paid movers another 65.00 dollars for fifteen minutes after the two hour. However I need a receipt to show all charges.
The manager, Osman, was EXTREMELY rude and unwilling to assist with resolving an issue that was caused by Uhaul.
I will be reporting him to the company`s national headquarters.
Great customer service, kind employees.
The wait time to pick up the Uhaul was way too long, especially when I had the truck reserved for only 4 hours. Consider streamlining the pick-up process!
Very friendly and efficient. I had no wait time. Discovered the A/C was not working before pulling away, and they gave another truck immediately. No hassles. Location is only 3 blocks from metro.
The female clerk was eating chicken wings while checking me in, licking her fingers and talking with her mouth full so I had to ask get several times what she was saying. She was rude and acted put out that I had to ask her to repeat herself. I suggest employees eat their lunch in the back and not while serving customers.
I would like to thank Osman and his entire team for a job well done! My experience was EXCELLENT!
Convenient pleasant experience...
Staff on the phone were nice. However, I did an after hours drop off and it was tricky to find the drop box for the keys. because it was blocked by a parked vehicle. It would be helpful if there had been a sign on the door explaining where the drop slot was. Also I wan't sure where I should park the van because the spaces in front were full. Is that lost on the right available for uhaul parking? Again, need more info on the door for after hours drop offs.
Excellent staff!,the friendliest and most efficient from Oz, the manager and all the personnel,especially, Alberto.
The service was impekable. I have no complaints or regrets.
The staff seemed unsure about where exactly to park the truck, and 3 different staff members gave 3 different locations around the facility. Also the staff member completing paperwork for the drop off had no clue of what to do, and managed to pull up orders of 2 different people before pulling up right order, only with the help of another co-worker. I must say that he remained courteous through out the process. It is difficult to maneuver the truck around facility, which needed to be moved 2 times. Not a facility for first time Uhaul drivers.
Moving dolly wheel was broken, unable to take weight. When I called about it, no one answered the phone. Called back today, and someone said they'd "look into it" - haven't heard anything. Truck steering was seriously screwy - pulling back and forth at random. Wouldn't want to drive long periods on the highway. Lastly, the "put this much fuel in to get back to half" was way off - ended up much higher than when I picked it up. Really shady way to get customers to pay for more gas than they used.
Long line on Sunday morning but other than that, quick to get the truck
No one knew how to contact the uhaul insurance.
This is my second move working with this office, everything was on time, clean, and the whole process was smooth. All of the employees were very friendly, and I highly recommend this office.
The cargo van wasn't maintained and it was whobbly on the road.
The general manager here is extremely kind and helpful. I'm glad I found this location and will be going there for all of my future uhaul needs.
Great customer service at check in and out. Very efficient and good online booking service as well. Thank you.
The sales associate was friendly and fast!
Esha who helped me at the counter was super polite and VERY friendly. Everyone was great!!! Well done! : )
The customer service rep was very helpful. She made sure I was well informed of rules and regulations and she helped make the experience less stressful. Moving is hard. The rep was Iesha Hicks.
Amazingly helpful and friendly service. Nasser was a huge help.
The personnel were very friendly and helpful. I highly recommend using this location for rentals or buying packing supplies. Had ample boxes and packing equipment readily available. Very pleased with my experience.
Service at this location was slow and not friendly. I needed basic help and did not receive it. Generally speaking, U-Haul finds any way to raise your cost. Rental ended up costing twice what was quoted originally.
Very expensive and horrible service.
Good service, truck was ready on time, quick check in process. Great experience.
Very helpful, clean and informative. Excellent van!
I have used this rental location twice before. The service is great. My vehicle is ready to go when I arrive. The staff are very efficient and helpful. The location next to the RI Ave Metro Station is very convenient.
The staff was extremely helpful and handled the entire transaction over the phone for me.
Practically new moving van! Very friendly staff which opened promptly at 0900 and had me on the road in minutes. Turn in was just as easy.
My only recommendation: Link up with (or buy out) Bungobox so I can rent reusable moving crates along with your vans.
Great experience , wonderful location , excellent customer service .
Extremely friendly and helpful staff. Uhaul Van was in great shape and rode well. The location is difficult to access through public transportation.
This might be true for all of the vans, but ours was really rattly and noisy in general. A lot of sounds coming from the back of the van, as if something was loose or moving around. Not a big deal, but kind of annoying when driving it around for a few hours. Otherwise, everything was great!
Osman was friendly and helpful. A great customer service experience.
The professionalism and workplace competency was disappointing, awkward and sometimes aggravating!
All around great experince
I have to mention Anthony as an exemplary customer service associate. However, when I refilled the gas using the gauge provided on uhaul contract I spent $10 more than I needed. It clearly stated 8 gallons and was just under a quarter tank and went well over the half mark. I am requesting a $10 credit for the gas.
The woman that helped us with the rental was amazingly friendly and courteous. We came in clueless and she very patiently guided us with what we needed.
It's really hard to drive a U-Haul. Maybe make people not afraid somehow.
The entire experience was seamless! We especially appreciated the assistance and fantastic customer service of Iesha, the rep who checked us in! She explained everything and was really friendly, which we toy appreciated. We'll certainly be back!
Great service, fast and always with a smile! Thanks!
All of the staff at this location were knowledgeable, professional, and incredibly helpful--I will definitely come back! Thank you so much!!!!
Very helpful staff made rental easy. Return was also very efficient. Great job!
Very friendly and helpful staff at this location
I used the storage space for almost 3 years. Every one has been courteous and helpful.
I am new to self storage and I found the facility clean and the facility Manager was very helpful.
Thanks to a great team at the 5th St NE U-Haul. Everyone had been extremely nice, professional. Continue the gr8t work : Have a blessed day!
Thanks to a great team at the 5th St NE U-Haul. Everyone had been extremely nice, professional. Continue the gr8t work : Have a blessed day! Franchetta/Tiawatha
Very impressed by the friendly and helpful staff!
The place was unsecured for months. Rats entered the facility a horrible smell developed. My unit acquired the smell rats destroyed my items. I`m furious disgusted.
Please e-mail password so I can view
my account on-line. Want to make sure
fees have stopped
I don`t appreciate that it`s very difficult to share storage with somebody else due to access limitation and etc etc. I am not going wasted my time discuss this with you.
Iesha Hicks was awesome! She explained our options and took us to see different storage sizes so that we choose the option that best fit our needs. I would definitely recommend this facility
I think they should have a light inside of the storage bin, so you can see how to set your stuff in. Other then that everything was great. thanks
I especially appreciated the helpful staff!
Water leak into unit and damaged several items. Facility smelled like cat litter. On 3 occasions staff parked vans in front of the loading dock which prevented access
Iesha made my experience great. She was clear, informative, helpful, honest, and very friendly. Iesha made the process quick and easy. Her great customer service helped seal the deal!
The facility provided a good storage for me. The employees could work on communication skills but for the most part - this place provided a nice storage unit at a low cost.
Service was excellent. All the staff is friendly and very helpful. I was not pleased with the stacked storage units thats why I only gave a rating of very good
All was good except for the lighting.
Uhaul is streamline, friendly cheap which is what I want. 5th DC runs their store very well.
Manager Timmon very helpful
Most of my clothes, sofa, mattress need to be thrown away because of RATS!!!
Some days a week, it would be nice if the storage opened later say 8pm.
Also, the storage had no light inside 220$ a month
the employees have no control over my no reply
My storage unit was damp, poorly lit and had spiders and roaches.
The customer service was always perfect.
The only issue that I had was the parking. Parking is not available.
Thanks for everything you guys did for me, it help me alot just as well as it help you all. far as the payments, over a year. lol.
The Staff was courteous and knowlegeable on questions I have concerns about. The Manager was very professional along with his staff.
Hard to drive into, find parking, maneuver a truck in this area. Too hectic.
Only complaint is the fact that they only use one loading dock, making it EXTREMELY difficult at time to load/unload items.
Very friendly and customer-oriented staff.
This is a great facility. Very clean and well lite.
Osman the manager is the best. A real gentleman.
Professional and friendly and helpful.
I recommended it to all my friends in DC.
I`m in decent shape and can lift/move things. But the elevator has been out the entire time and the security system is also out. Makes it hard to justify the cost and recommend to anyone right now!
-Hours were so incredibly limited. Was hard to find a good time outside of the weekends. Elevator was broken the entire time I was there. Staff was also unresponsive.
good experience with staff, but lighting and cleanliness could be improved. later access to storage units would be great.
Excellent this is my third year renting.
Sometimes the lines at the front desk were excessively long or took a very long time. For the most part, my experience was very positive.
My unit had a concrete pole going through it. So it was smaller and harder to maneuver but the staff was nice, it was easy, and affordable after a free month with the rental of a truck.
Put more trust in the customer Your lockes on the units if payment is a minutes late.
I don`t like the fact that U haul doesn`t prorate the monthly bill. I had to pay for a full month and only went 4 days into billing cycle.
Customer service experience at this location was horrible. Uhaul needs to send manager and customer service reps to have training in customer service.
It was a good year for me here and i did recommend it to several people i now and they still have storeage units there!!!
Sufficient enough. Prices good.
Only complaint is that the portable stairs for second level storage access need to be replaced or repaired.
The employee there was very good helping , Osman and Abdul....
Storage costs and truck rental costs too high
The lighting and the ladders could use an upgrade.
The people at this branch were always helpful and friendly. Next time I need to store something, I`m coming here.
It was poor timing but the computers went down the morning I went to reserve my unit. It took over an hour to pay for the unit- but hopefully I just came on a bad day and this experience is unique.
The lighting is rather poor and if you have an upper storage unit, it can be a hassle to get access to a ladder.
The sales reps were not helpful and they worry about making more money off me then helping me.
outstanding employees and very helpful
I have been using this facility for four years. The best thing about this facility is the manager Osman. Osman is a wonderful manager. He is always helpful, polite and a real gentleman.
The staff was generally helpful always courteous.
A very good experience! Everyone was friendly, professional, and made sure I understood the process. I will definitely recommend this facility to others.
I certainly will not recommend this U haul location at 2215 5th Street, NE Washington, DC to anyone. I experienced property damaged while in storage with rat droppings and eggs all over my property.
The facility is good but one doesn`t necessarily feel safe in the place or in the area....staff was helpful and my stuff was safe, but did feel unsafe given the clientele and location.
Ur People R superb! Very knowledgeable,patient,polite THE BEST! Place WELL lit.*Yet, concerns abt MY Safety@ 5th St NE dangerously isolated hard 2 gt abt,if attacked while lookg thru My Items Alone!
I have used this particular U-haul location for multiple moves, both in-town and one-way, and now for storage, as well. The staff are always great!!
Ladders were always left in the way upstairs. I`ve had my pad locked by uhaul even when my bill was paid. I would recommend uhaul, just not that location. Trying to pay my bill wasn`t always easy.
The staff was very generous and knowledgable throughout my experience.
the storage was up to high to even put furniture in and there was nothing to lift it with
Staff very helpful in getting me a unit.
I like it very much would recommend to others
The Attendant was very professional and informative about the operation of the facility and how to access entrance and exiting the facility.
I was assisted promptly by a friendly woman who showed me to my unit and helped me get settled. I was very happy with the service and would store here again.
The prices are way better than public storage.
Very friendly staff. Easy to use free dollies and elevator.
Good service. Operating Hours should be extended at least 1 Hour or more to gain access to property.
This is my first experience with storage and so far so good.
The facility was very busy. There was not much parking and a wait to get to the parking area to access the building.
Staff was great and very friendly
The storage unit seemed damp to me and parking very difficult, so I found another storage unit elsewhere. No complaints about the management.
the staff was very helpful and accommodating.
Staff was excellent. Computers need to be improved and ststem updated. Took to long to service customers.
Pleasant and helpful staff
Felt unsafe and parking was terrible.
Although not in the best location, I never had a problem with my unit. Everything stayed secured and dry. Also, it was very easy to pay every month.
We were very happy with the service we got from Hussein who patiently helped us through the rental process.
The staff was extremely helpful with exemplary customer service. My only concerns would be the heat inside the facility and the lack of open bays for loading and unloading.
I am not confident that there is actually climate control in the storage units. It would also be very helpful if you could cancel your account online, or over the phone.
perfect for college students looking to store items over the summer.
The staff were always very friendly. They would contact me directly if there was ever a payment issue. I never had a security issue.
If you schedule your use outside of rush hour this place is great for the cost. The second-level locker unit was an unexpected challenge in loading heavy furniture.
Although, I choose friendly on the survery, I would not say the staff was friendly. I would say there were about 50% indifferent.
The manager named Osman was exceptional. He stood out well above the other staff. Very dedicated to helping the customers.
It was very hard to find a place to park near the building. Many spaces were being used by empty rental trucks and half the garage was blocked by rentals or personal vehicles.
A little moisture smell of mold in unit 155
I have been a customer of this location for almost 20 years. Mr. Osman, Ms.Nicole, Mr.Hugh, and all the staff have become family. Mary
The staff at this facility, especially Joe Custic, were extremely rude.
hours could have been better opened later.
A lot went wrong w my reservation. A lot of misinformation.
Then Osman stepped in and found solutions. He made all the difference. I would have been very upset. Now I am Trecommending it
Good in town storage facility
The staff was very helpful and accommodating. However, I was not clearly informed that I had an upper unit when I reserved it, which proved to be very difficult.
Amazing service! All the guys on the Sunday shift 5/13/12 were very professional and nice. Especially Abdoul he was sooo helpful.
There was a small language barrier between ma and the staff rep. Originally he gave ne the wrong address combined with the fact that the online address of the facility are both wrong
The staff wasn`t very efficient and it took more than 20 minutes to get service.
The staff here are good, and the price is right, but the facility does not feel clean or up-to-date. The slow elevator and limited number of carts make accessing difficult sometimes.
YOUR PRICES ARE HIGHER THAN THE COMPETITION AND YOU ARE NOT 24 HOURS BUT IT WAS CLEAN WELL-KEPT NICE STAFF.
Everything went beyond my expectations. It was so easy to store and access my belongings. The staff was incredibly friendly and of the utmost help.
The manager is a wonderful person
The location was a little out of the way for me, but otherwise everything was great. The staff was always friendly and helpful, and I felt like my stuff was secure.
The experience was excellent.
Osman and the team really went the extra mile to help me out. Thank you, thank you, thank you. Alan
No complaints, will definitely recommend to others.
Often trash on the ground.Upon moving out, was a dead rat in a coffee cup that sat there for several hours.Was indicative of cleanliness of the facility.Staff behind the counter always been helpful.
Customer service was and continuies to be good.
Recently i had to cancelled my storage because of my financial situation. The staff was unable to do that right away.
This uhaul was very well run, I only wish they didn`t call ur contact list the same day your storage bill is due. Give us at least 5 days.
Access hours not 24/7. Customer service ok.
Helpful store associates.
This was a very convenient UHaul for me as far as location, which is why I chose it, but the best thing about it was the friendly, knowlegeable and patient staff. This is the truth. Much appreciated!
there was a girl smoking a cigarette i guy cursing and they quoted me the wrong price fora unit
My things were damaged by animal feces and urine and I received the worst treatment and customer service. I wasted my time, energy, money, ruined my things and was treated poorly! the absolute worse!
Staff were incredibly helpful, I had a great experience.
The manager has done a great job. But the reason I moved out. I have big rats almost the size of cats in my unit and it destroyed and used the bathroom on everything in. It chewed all my clothes up.
I found everyone at the facility to be friendly and helpful. In particular, Osman Sesay was one of the kindest men I have dealt with anywhere. He went out of his way to ensure our needs were met.
Very helpful and friendly staff in person. Not so helpful on phone.
some of the storage room floors can use some new tile inside the storage rooms but the service overall was very good!
The service was helpful. They solved my problems quickly and were attentive.
Only compliant was mouse pellets in boxes,
This facility didnt recognize my reservation for a storage unit requested weeks prior to moving in. It smelled of rotting rodents.There was a homeless woman living in the facility.The manager was rude
Our storage unit was infested with rats and covered in rat poo and pee. It was really horrible!
The place is a little scary looking and they`ve done a good job of ensuring that people aren`t living out of their units anymore. Much improved.
The staff was mostly helpful. The facility smelled like urine on the 1st day I was there to put my stuff into storage. I saw a few doors that had been damaged, as though someone had tried to break in.
Rats ate through my belongings AND they raised the price of my storage unit out of no where.
Your facility smells like a dead person covered in moth balls.
The service was somewhat slow, but they were able to accommodate my last minute request, which I greatly appreciated.
Customer service was horrible, in 103 degree weather outside the facility was so hot we were sweating to the point we were getting dizzy. that should be a health hazard and needs to be reported.
I needed to rent a van, and hadn`t made a reservation beforehand. The facility was very helpful with meeting my needs.
The facility did not have temperature control. It was extremely hot inside while moving. The staff was friendly however.
Longer weekday hours would be great.
Hot Humid Rats Chewed into my boxes Terrible access for me - - I`m crippled Contrary to in-building access I requested
Smells HORRIBLE in there. I felt unsafe a I think people might be living in storage units here.
excellent service, no problems
Didn`t have room for my mattress so I had to drive back across DC! Spent a whole day between 5 different uhauls to simply find a place that fit my mattress and could unhitch my car.
The customer service staff were friendly, knowledgeable and helpful.
it smell like dead rats here.
Good customer service does not have any meaning to them.Didnt give me the unit i reserved online, manager decided to take me a a walk-in rather then looking up my reservation!
This was the worst moving experience. Staff was grossly incompetent, and I was misinformed about the location of the unit and the time it would take to set up the account.
The storage card wouldn`t work.
I reserved a unit online, then when I got there they didn`t have one for me. I am paying more for an excessively large unit, and they weren`t even nice about it.
Very helpful staff. Moving was a great!
The site employee was patient, informative and he made my firt time storage experience positive by answering my questions and offering important rental recommendations.
Very friendly and helpful service. All staff pitch in to help new customers get settled.
Helpful guy on desk, though I wish we could`ve moved in right when we got the locker, and not done endless logistics first!
Prices were way too high for this caliber of facility. The containers were too squat. Entry issues were out of control.
The guy that helped me was great
guy @ counter was nice but the unit wasn`t right. had to wait nn hour to unload. got harrassed because I was in a larger unit due to the elevator being down. access card works about 20% of the time.
There were small storage spaces outrageously overpriced. There`s only one entrance that`s normally blocked by other customers. They are notorious for having long lines and unfriendly attitudes.
The staff was always friendly and helpful. The site was well-maintained and climate controlled.
The units had no lighting. A rodent entered chewed up some clothing and ruined a couch. There often was only one employee at the counter, so you`d end up waiting in line 15 minutes.
I appreciated the convenience of managing my payments online. Nonetheless, it was totally dissapointing that i had to pay the price for an entire month even though i needed the unit only 3 days.
Expencive, no customer support
at the begine it was very hot on the t3 floor but it turn to be okey
Rat-infested, difficult staff, dirty, closed before 7pm closing time.
Great except for the rats and the fact that the access card I was given did not work.
The woman that help me did a fine job and I really appreciated her customer service skills.
Why did I never get a bill in the mail and then was charge late fees when I did not know my payment due dates.
it was an wonderful experience using your facilities
I stored things here for a year and a half when I discovered a disgusting carpet beetle infestation. I had to throw out almost everything I`d been paying to store. Osman = great manager though.
overall, a good experience
My access card to the storage facility never worked. The staff tried to fix it twice. Didn`t work. That was annoying.
Would like longer hours in the day to access the storage unit. Mainly Sunday was closed earlier then the other days. Would not been nice if it was open until 8.
The personnel is great, but was not too impressed with the fact that my unit was not lit at all. It is not an advantage to come to a personal storage and look for your stuff in the dark.
The staff was unfriendly and rude. I will never do business with U-Haul again. The regional storage Manager Amy was very unprofessional.
There is almost no accessibilty to the loading spaces as management has decided to keep one of the two access garage doors closed AND to keep their own vehicles parked in our loading spaces.
nice people make you feel good.that the took care of you. PASTOR BOYD
The staff is helpful and friendly.
The young lady, Nicole who helped me with my unit was very professional and nice. I appreciated her help.
The staff was super friendly but when we called to reserve the storage unit we were told it was waiste high when it fact the unit was almost 6 feet high and we needed a ladder to get to it.
UHAUL should offer a way to close an account without the owner having to be there in person.
could use another person or two in the office... the line was quite long some times
overall it is a good facility
it would be much better if the facility had more staff to help customers with concerns they have.
They were there when we needed the storage space.
Location on a crowded street, parking was difficult.
Staff was incredibly helpful and very nice!
I see unused rental vehicles in loading dock spots every time I come in the evening near closing time. The ladders to access the second level are all broken. I find the staff to be rude and unhelpful.
Was worried about rats and mice but didnt see any sign of them near my things. Love the buy three months get one month free and definitely will consider this location when storing things again.
Very friendly and helpful staff.
I made a reservation and arrived at 6:58, they close at 7. The manager initially refused to allow me storage, but finally relented after our persistence. The other staff person was very friendly.
The guy who handles the storage unlocks storage units, shows you prospective units, etc. is very friendly and helpful. He is a real asset to the place.
Everything was great and the entire staff was very helpful.
Staff was unfriendly and unhelpful. Mixed up my space several times, checked me out of someone else`s, disconnected their phone lines.
Poor communication among staff. It took over 30 minutes to get our truck that we had reserved in advance online. We were also under the impression that the truck included a ramp, and it did not.
My five experience with Intown was good. The facility was always well maintained, and the storage fees were priced fairly.
It would have help if the owner could invest in air conditioning/heating on the 2nd and 3rd floors. It was very unconfortable moving out of my storage units.
The staff was very helpful and accommodating.
Moved in fine. Lifted stuff to upper deck: daunting task! Got best price in town. Staff were helpful. Picked a good morning, but floor would be hectic in the evenings, a lot hotter later this summer.