Évaluations des clients U-Haul Moving & Storage of Intown
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Témoignages des clients récents de U-Haul Moving & Storage of Intown
The sales rep was attentive/well informed. ManyThanks
I'm really pro UHaul. You guys made a hard thing really easy.
I rented a truck twice in the same location (near rhode island metro station ) and the representative was so impolite. U-haul should select better its representatives.
i will begin to look for another storage who VALUES ME AS A RETURN CUSTOMER, Disappointed
William Smith Jr.
I have been using this location for rentals for at least 19 years. The service has always been excellent. My company, the National Congress of American Indians appreciates Mr. Timon Shelenker for his pleasant but directness in making sure we are taken care of. We will continue using this location and certainly recommend to everyone who require rentals.
Amazing staff! So attentive, they even helped us get a cab since we were stranded in the middle of a snow storm. great customer service, your team should be proud!
The general manager is extremely pleasant, professional and provided outstanding customer service. He was a real pleasure to work with.
Better parking but that's tricky.
staff was very understanding of late returns time due to inclement weather
The issue was not so much with the location as it was with the calculation of mileage. I was told that we had traveled 14 miles based on mile in and mile out figures. I did a map quest and the mileage was only 3.1 miles one way. We only drove the truck from Uhaul to our destination on Harewood road and then back to uhaul after getting gas on south dakota ave.
I have to take responsibility for not confirming the actual mileage when we got the truck so there was no way I could argue the amount. However I am almost certain that we did not drive 14 miles. Kinda feel like my non-profit company I work for and rented the truck for was duped! Should I use Uhaul in the future I will absolutely check the mileage before I drive off!
Employees should have parking solutions for customers' personal vehicles arranged prior to their arrival to pick up the Uhaul vehicle.
Excellent customer service morning and evening staff.
Great smiling and helpful people!
I was lied to about the $11 "extra" insurance charge, which I clearly rejected for the online application, confirmed was rejected for the early check-in online, but after I went to pick up the van to sign for, I was only shown were to initial and sign, and was not shown the paper nor was it explained to me that the $11 insurance charge had been applied back to my order. It was a cheap move by the Uhaul staff. and when I complained after seeing the bill, the staff only pointed to my signature and said I did agree to the fee, which I can prove my intention from the online applications that I did NOT want the coverage. It's not good form to tell the customer they are wrong, and I feel cheated out of $11 by Uhaul. Hey, you're not the only rental van company in town jack!
I reserved a truck online and truck was ready to go when I arrived. Customer Service was friendly and provided quick assistance.
I had a good experience in store. My only problem was the vehicle itself, which seemed to be having some mechanical problems. Thank goodness it didn't break down on me.
The National Association of Concerned Veterans have been using U Haul since I came to DC in 1978. We have used probably most of the store locations in the DC metro area. Over the years I have usually had a good experience with most of them. The most recent ones have been very good but I can honestly say Paul who was at 1750 Bladensburg Rd NE who is no longer there was great and Os the manager at 5 and RI NE and his team are super. really super. They know what we do to help veterans get furniture every week and go above and beyond to support us in supporting them. Thanks guys. he has a great team. Today thanks to them we were able to deliver furniture to a disabled female vet with children. She was so thankful and said it was great valentine's day. You made this happen U Haul 5th St NE, DC
Cecil Byrd, Exec Director Natl Assn of Concerned Veterans nacv1.org 202 680-3142
Thanks for making pickup and drop off incredibly quick and easy!
Great crew of employees. Thanks for the pleasent experience!
outstanding...Mr. Nasser & the young who helped me 'chk in' upon return made this an efficient, pleasant experience.
Please clean the windows of all streaks inside and out, my keys did not fit either one of my 2 locks had to have both of my locks cut at 50 dollars a woop. What's up with that?
The staff there is great. My only concern is there's no obvious place to pull in and park - whether for pickup or return.
It was very nice but it was to expensive
One thing that is consistent, the employees don't look at you when they speak. They stare at their computers and ask questions or make statements. You never know who they are talking too.
This U-Haul location is extremely well organized - which made picking up a truck and dropping it off very fast and efficient! I really appreciated the "valet" service - having an employee bring my truck out to the door, and taking it from me as soon as I returned. By far the best managed U-Haul location I've every experienced!
Was perfect. Will use it again soon
Extremely professional & helpful..
not to uphold people money at all because when people are moving they have a budget to stick to so everyone involved in the move can get paid without a wait, and make sure all equipment is well maintanced because my experience was terrible because I had to keep the vechicle after dark and their was no working dashboard lights , that's is to avoid a accident or a speeding ticket, and let people know up front that you need to hold their money until the truck is return and don't submit two payments for the same thing, if you hold a certain amount for the truck then the onliest thing need to be submitted to their account if they run over is the difference instead of two separate transaction I could have paid the $16 difference in cash but to hold people money up for no reason is awful, and they should have told me up front I could return the vechile after hours and drop the key in the dropbox.
My experience was positive, as usual. The employees were plesant, helpful and efficient. They were ready for me before I was ready. I was in and out with no snafu. I got a quote for a 24 ft truck from Mr. Osman while I was there. It only took a few minutes. Everyone makes me feel like I am important. Uhaul Reps are more people-oriented than some other places I have been. Thank you for that.
My belongings have been in the storage 4 2yrs I only checked on it twice and everything was still the same I would recommend... The only problem I hadd was that my bill kept goin up!!!
Extra friendly staff - was a great experience!
The guys at the front desk were great!
The employees at this location are always helpful and super friendly.
I always use this location. They try to rent vehicles should be off market in a bad conditions. Unfriendly staff.
The staff and unit was excellent. I went online to find the unit and I should have checked out the location before hand. The street was tight and it was not easy to get in or out.
Seemed as if the employee "LJ" had an attitude and didn't want to work!
Everyone involved in our uhaul experience was really great. Especially the reservations agent i spoke with when I booked the trucks.
The U-Haul Moving & Storage at Bladensburg
1750 Bladensburg Road NE, Washington, DC 20002, has nasty customer service. I attempted to drop off my rental around 4:00 PM on January 11, 2015 only to be berated by a female employee. She should not work for U-haul as she clearly does not know about customer service. I ended up dropping off my truck at 2215 5th St NE, Washington, DC 20002, where the staff were extremely professional and courteous.
I went by earlier than my reservation time to ask questions. My equipment was aleady ready for me. Abdul was very knowledgeable and professional. He connected the trailer and checked the lights. I was IN & Out in record breaking time.The people here have a very good work ethic.
awesome location , walked in without a reservation , got a pick up, great customer service from Abul. thanks
the service is always excellent at this location , we cant go anywhere else . thank you to Abdol and his whole staff.
The person tried to ding me for some marks on the van. Then I showed him the sign out form that showed the person who checked me out made note of them. But the person had only noted them on my form. Could have been a problem. But the person who checked me when I returned the van said that it was ok because I got the damage coverage. Could have been an issue though.
Service was excellent. Equipment was in not so good of shape. The windshield was cracked and there was no wiper fluid.
the manager there is awesome! staff too!
I dropped off after the location closed
The initial part of this experience with uhaul not good. when arriving at the K st location they told me the truck was at the 5th St location. then i get this call from Abdule at the 5th st location who said he would come and pick me up and get me into the truck and on my way. he was great and should be used as a shinning example for uhaul to use for all it personnel.
They were very nice and helpful we were able to rent a storage and drop off our uhaul at the same time. I would recommend them to others.
They had my truck checked in within minutes.
Note: The late fees high, and unnecessary. Otherwise, probably would have kept storage longer.
Everything was excellent no comment needed and will use this location again.
I put too much gas in the tank because it was very difficult to fill the tank to 7/8. This was extremely poor on your part...to expect a customer to return the vehicle with exactly 7/8 of a tank.
The guy who checked the truck in was ready to take the key and let me go with a receipt to follow via email. I asked him to do a walk around and we did. I would think that a through inspection upon return would be SOP and could prevent problems in the future.
Your service reps were kind, respectful, and hospitable.
The staff at this location are always very helpful! Thanks for such great service.
Would be nice to have lighting in the storage room itself.
Best location in the district ,thank to everybody and again thank you Abdul
Abdul, the UHAUL worker, was extremely rude during the return process. I had to return the rental truck at 8:30 am. I asked Abdul examine the truck and check the fuel level and he told me no and that he does do that until 9 am. Extremely unprofessional and rude - he should be fired.
It was fast, easy and very friendly staff.
The manager is super, the team is great. I have been dealing with U haul for probably over 30 years and in DC since 78. I have had good experience most of the time throughout that period but I am very very pleased with the team at 5th and Rhode Island. We are a non profit veterans organization and over the past three years alone have delivered furniture to over 400 formerly homeless veterans. U haul has made lots of that possible. I just hope we can work out an even better arrangement rate wise. We would like to get a truck for one day per week to make deliveries to our vets or to pick up donations for our program. But U haul is doing a great job for us locally. I also have over 25 disaster relief deployments and my latest was hurricane Sandy in New York for over two months. I was managing over fifty U haul vehicles on a daily basis. Good job Uhaul.
Cecil Byrd, natl capital veterans coalition and Natl Assn of Concerned Veterans, and University of the District of Columbia 202 680-3142
The staff was amazing. We had to change our plans, no problem. We needed help putting a mattress on the roof of our car, they could not have been more helpful. Really extraordinarily helpful, they are your gem. Do not hesitate to contact us if you want more details.
I really enjoyed my experience at this U-haul; the staff is very professional and efficient. Awesome job Intown U-Haul...keep it up!!!
Staff was friendly, courteous and efficient . Excellence is the expectation, it was there!
Great staff, really took the edge off of moving
Cracked driver's window made safe driving a bit difficult. This should be fixed before it is rented again.
I can't say enough good things about the staff at this location. They are all very professional friendly and courteous. I would highly recommend this location to friends and family b
I can not say enough good things about the staff at 5th Street NE. Professional, helpful, friendly and very accommodating. I would highly recommend this location to friends and family
I would recommend this U-Haul Storage Facility because,the Manager was always friendly and the staff was too. They go out their way to make sure you was taken care of in a professional way.
Staff working morning of 12/15/14 were absolutely excellent! Can`t remember the woman`s name, but she was so helpful, as was her colleague. Thank you!
Well, I was a bit taken by the $80.00 hold placed on my debit card? I actually thought the cost would be the $19.95 as you advertise and to my dismay the cost was $46.and change? I still have a hold place on my account for $80.00? Not happy with this process or charge?
My experience at the 26 K St Location was Much Better. I also feel that they over charged me. I only had the vehicle for a day and a half.
As always , this is the best location in the district. wonderful, great and friendly staff. and again thank you Abdul and the rest of the staff
The staff for the truck rental and storage set up were exceptionally helpful and we will always consider this particular U-Haul store our 1 choice for rental and storage
The help was great no problem with
the staff .
Call to get a 17ft truck. The manager took number and said he would call right back. NEVER CALL BACK! So made reservation on line for truck. Also rented tall belt dolly. Get to apartment to move. Pull dolly off truck . THE BELT ABOVE DOLLY WHEELS WHERE ALL BET UP AND NOT MOVING. THE STILL TRIED TO CHARGE MY FOR THE DOLLY AND I SHOWED THEM! ALSO PASSAGER WINDOW WAS BROKE! (CHECK EVERYTHING BEFORE YOU LEAVE THIS LOCATION!)
Not a thing. The crew was great at pickup and at drop off. I have used this location before and will definitely do so again.
This location was a pleasure to deal with.
Simple overnight drop off.
The service at this facility was fantastic and staff friendly, I was even running late and they called to confirm I was coming and have the truck out front. The check-in process with the new online check-in was very fast.
I feel the entire check-in process in the store is quite slow. I booked online and would hope going to pick it up would be quicker. Maybe there is a way to enter more information online in the future and have a shorter time picking up the vehicle.
Sales assistants failed to explain to me, on numerous occasions, that if I keep a truck for an extended period that you would also be charging me daily for additional expected miles. It screwed up my bank account, caused me to be overdrawn and I incurred penalty fees. I will not be using U-haul again and I will dissuade others. As of today, I still am not totally sure how much you took from me and when I will receive a refund.
Osman and his team are Superb! I will do business with them and refer business to them all of the time! Keep up the GREAT work!
The young man who was working at the site when I picked up the truck was friendly and helpful. The professionalism was appreciated!
The main problem is the location and lack of parking in loading dock. The rental trucks are often cleaned and returned in dock. The staff is nice, but they could do more to clear access.
The truck was clean, however the headlights were very dim, so driving at night in the rain was not very safe. Also the truck seemed to have some sort of a block on the acceleration, it would only accelerate to 75 miles per hour. This also became very dangerous in some situations. Driving late at night on a freeway while it's raining trying to pass semi trucks without being able to accelerate is dangerous as is. When the speed limit is 70 and you can only accelerate to 75 makes it even more dangerous because you can't get past the semi's fast enough and the rain and road spray and dim lights made for a very dangerous drive.
Make sure the truck is full of gas. Car rental companies do it, U-Haul can do it.
For some reason the cost of the rental was $10 more than stated on the reservation.
24 hours access would have been ideal. Disappointed at not being reimbursed for 1/2 of my monthly rental when I cleared out of storage on the 15th of the month.
Friendly, fast assistance from the staff. Very satisfied.
Equipment was reserved online early, but was not ready at the time of pick-up as promised on the website. Took about a half-hour to change trucks to a one-way and get all the additional supplies ready. Staff was friendly and helpful, just not prepared.
None. The manager runs an A+ shop. He was great - so efficient. I wish you could clone him - seriously!
My experience with this U-Haul location was great!
Helped find another drop-off location when the one I was supposed to use closed at Noon on Saturday.
Nothing. Checking in was easy, the staff was friendly, and my truck and supplies were ready when I arrived.
My original pick-up location had to be moved because the person who was supposed to open the store was not there. The team on 5th street was very helpful and friendly.
Mr. Osman and his team are STELLAR! Thank you for having a great team of hard workers!
I was overcharged by 350.00 for an alleged accident. I only tapped the top of the truck which they claim wasn't covered in the insurance I purchased. I've yet to see the statement in the contract.
The girl who checked me in was quick, friendly, and efficient, I was really impressed how quickly i was able to get in and get going with the truck. When I brought it back she remembered me and commented "back already," she was very friendly. It was great to see another guy clean the truck and how many people I saw really working. The hand cart kept sliding around so more direction and what to do with that and how it should be would be nice, but not a big deal. Overall great, and a location i would recommend and use again!
We had a great experience. Staff was very efficient and helpful. Facility was well maintained.
Good spot, but staff seemed overburdened/too busy.
Constantly list my checks and charge late fee
Manager and staff gave great customer service.
Your folks were really helpful to us.
If the storage facility hours went a little bit later in the evenings, it would be more convenient. But this is a suggestion and not a complaint.
Unorganized, poorly managed
The corridors are a bit dark, but do have lights. The card access isn`t working now, otherwise I would give it a very good rating.
I was told to email the GM for a discount b/c there was a pole in my unit. After my 3rd email he replied he was waiting for UHI to reply, then I never heard from him again. I never got my discount.
Only issue I have is that I prepaid for the entire month of August. I did not use the unit for the entire month, but was not given a portion of the prepaid month back.
When I moved and retrieve my belongings from u haul storage some of my belongings had mice/rat dropping, they had gnawed on some items and moldy smell.
There is limited parking in the area, but staff was very helpful about directing where was okay to park while dropping off and loading.
one staff members attitutude was uncalled-for
Some very great staff members.
But I found processing times at counter to be a little bit slow.
Sidewalks, driveways in disrepair making moving difficult. Wish units had interior lighting.
The staff at this location exceeded my expectations in helpfulness and at every interaction from the initial check in to final close out.
The weekday hours makes it difficult to access for someone who works until 6 or 7 like many DC residents. The staff was fairly slow and one was quite rude on the phone.
Prices toooo high for the spsce amount
Staff was generally helpful. Bldg felt safe. poor lighting on floor. Some rodent was living in my unit. There was pee, droppings, and hair on my things.Fees went up too often
The staff is helpful and the units are clean.
service was good,the staff friendly and helpful,
The manager, Osman, was EXTREMELY rude and unwilling to assist with resolving an issue that was caused by Uhaul.
I will be reporting him to the company`s national headquarters.
Convenient pleasant experience...
Excellent staff!,the friendliest and most efficient from Oz, the manager and all the personnel,especially, Alberto.
The staff was extremely helpful and handled the entire transaction over the phone for me.
The professionalism and workplace competency was disappointing, awkward and sometimes aggravating!
I used the storage space for almost 3 years. Every one has been courteous and helpful.
I am new to self storage and I found the facility clean and the facility Manager was very helpful.
Thanks to a great team at the 5th St NE U-Haul. Everyone had been extremely nice, professional. Continue the gr8t work : Have a blessed day!
Thanks to a great team at the 5th St NE U-Haul. Everyone had been extremely nice, professional. Continue the gr8t work : Have a blessed day! Franchetta/Tiawatha
Very impressed by the friendly and helpful staff!
The place was unsecured for months. Rats entered the facility a horrible smell developed. My unit acquired the smell rats destroyed my items. I`m furious disgusted.
Please e-mail password so I can view
my account on-line. Want to make sure
fees have stopped
I don`t appreciate that it`s very difficult to share storage with somebody else due to access limitation and etc etc. I am not going wasted my time discuss this with you.
Iesha Hicks was awesome! She explained our options and took us to see different storage sizes so that we choose the option that best fit our needs. I would definitely recommend this facility
I think they should have a light inside of the storage bin, so you can see how to set your stuff in. Other then that everything was great. thanks
I especially appreciated the helpful staff!
Water leak into unit and damaged several items. Facility smelled like cat litter. On 3 occasions staff parked vans in front of the loading dock which prevented access
Iesha made my experience great. She was clear, informative, helpful, honest, and very friendly. Iesha made the process quick and easy. Her great customer service helped seal the deal!
The facility provided a good storage for me. The employees could work on communication skills but for the most part - this place provided a nice storage unit at a low cost.
Service was excellent. All the staff is friendly and very helpful. I was not pleased with the stacked storage units thats why I only gave a rating of very good
All was good except for the lighting.
Uhaul is streamline, friendly cheap which is what I want. 5th DC runs their store very well.
Manager Timmon very helpful
Most of my clothes, sofa, mattress need to be thrown away because of RATS!!!
Some days a week, it would be nice if the storage opened later say 8pm.
Also, the storage had no light inside 220$ a month
the employees have no control over my no reply
My storage unit was damp, poorly lit and had spiders and roaches.
The customer service was always perfect.
The only issue that I had was the parking. Parking is not available.
Thanks for everything you guys did for me, it help me alot just as well as it help you all. far as the payments, over a year. lol.
The Staff was courteous and knowlegeable on questions I have concerns about. The Manager was very professional along with his staff.
Hard to drive into, find parking, maneuver a truck in this area. Too hectic.
Only complaint is the fact that they only use one loading dock, making it EXTREMELY difficult at time to load/unload items.
Very friendly and customer-oriented staff.
This is a great facility. Very clean and well lite.
Osman the manager is the best. A real gentleman.
Professional and friendly and helpful.
I recommended it to all my friends in DC.
I`m in decent shape and can lift/move things. But the elevator has been out the entire time and the security system is also out. Makes it hard to justify the cost and recommend to anyone right now!
-Hours were so incredibly limited. Was hard to find a good time outside of the weekends. Elevator was broken the entire time I was there. Staff was also unresponsive.
good experience with staff, but lighting and cleanliness could be improved. later access to storage units would be great.
Excellent this is my third year renting.
Sometimes the lines at the front desk were excessively long or took a very long time. For the most part, my experience was very positive.
My unit had a concrete pole going through it. So it was smaller and harder to maneuver but the staff was nice, it was easy, and affordable after a free month with the rental of a truck.
Put more trust in the customer Your lockes on the units if payment is a minutes late.
I don`t like the fact that U haul doesn`t prorate the monthly bill. I had to pay for a full month and only went 4 days into billing cycle.
Customer service experience at this location was horrible. Uhaul needs to send manager and customer service reps to have training in customer service.
It was a good year for me here and i did recommend it to several people i now and they still have storeage units there!!!
Sufficient enough. Prices good.
Only complaint is that the portable stairs for second level storage access need to be replaced or repaired.
The employee there was very good helping , Osman and Abdul....
Storage costs and truck rental costs too high
The lighting and the ladders could use an upgrade.
The people at this branch were always helpful and friendly. Next time I need to store something, I`m coming here.
It was poor timing but the computers went down the morning I went to reserve my unit. It took over an hour to pay for the unit- but hopefully I just came on a bad day and this experience is unique.
The lighting is rather poor and if you have an upper storage unit, it can be a hassle to get access to a ladder.
The sales reps were not helpful and they worry about making more money off me then helping me.
outstanding employees and very helpful
I have been using this facility for four years. The best thing about this facility is the manager Osman. Osman is a wonderful manager. He is always helpful, polite and a real gentleman.
The staff was generally helpful always courteous.
A very good experience! Everyone was friendly, professional, and made sure I understood the process. I will definitely recommend this facility to others.
I certainly will not recommend this U haul location at 2215 5th Street, NE Washington, DC to anyone. I experienced property damaged while in storage with rat droppings and eggs all over my property.
The facility is good but one doesn`t necessarily feel safe in the place or in the area....staff was helpful and my stuff was safe, but did feel unsafe given the clientele and location.
Ur People R superb! Very knowledgeable,patient,polite THE BEST! Place WELL lit.*Yet, concerns abt MY Safety@ 5th St NE dangerously isolated hard 2 gt abt,if attacked while lookg thru My Items Alone!
I have used this particular U-haul location for multiple moves, both in-town and one-way, and now for storage, as well. The staff are always great!!
Ladders were always left in the way upstairs. I`ve had my pad locked by uhaul even when my bill was paid. I would recommend uhaul, just not that location. Trying to pay my bill wasn`t always easy.
The staff was very generous and knowledgable throughout my experience.
the storage was up to high to even put furniture in and there was nothing to lift it with
Staff very helpful in getting me a unit.
I like it very much would recommend to others
The Attendant was very professional and informative about the operation of the facility and how to access entrance and exiting the facility.
I was assisted promptly by a friendly woman who showed me to my unit and helped me get settled. I was very happy with the service and would store here again.
The prices are way better than public storage.
Very friendly staff. Easy to use free dollies and elevator.
Good service. Operating Hours should be extended at least 1 Hour or more to gain access to property.
This is my first experience with storage and so far so good.
The facility was very busy. There was not much parking and a wait to get to the parking area to access the building.
Staff was great and very friendly
The storage unit seemed damp to me and parking very difficult, so I found another storage unit elsewhere. No complaints about the management.
the staff was very helpful and accommodating.
Staff was excellent. Computers need to be improved and ststem updated. Took to long to service customers.
Pleasant and helpful staff
Felt unsafe and parking was terrible.
Although not in the best location, I never had a problem with my unit. Everything stayed secured and dry. Also, it was very easy to pay every month.
We were very happy with the service we got from Hussein who patiently helped us through the rental process.
The staff was extremely helpful with exemplary customer service. My only concerns would be the heat inside the facility and the lack of open bays for loading and unloading.
I am not confident that there is actually climate control in the storage units. It would also be very helpful if you could cancel your account online, or over the phone.
perfect for college students looking to store items over the summer.
The staff were always very friendly. They would contact me directly if there was ever a payment issue. I never had a security issue.
If you schedule your use outside of rush hour this place is great for the cost. The second-level locker unit was an unexpected challenge in loading heavy furniture.
Although, I choose friendly on the survery, I would not say the staff was friendly. I would say there were about 50% indifferent.
The manager named Osman was exceptional. He stood out well above the other staff. Very dedicated to helping the customers.
It was very hard to find a place to park near the building. Many spaces were being used by empty rental trucks and half the garage was blocked by rentals or personal vehicles.
A little moisture smell of mold in unit 155
I have been a customer of this location for almost 20 years. Mr. Osman, Ms.Nicole, Mr.Hugh, and all the staff have become family. Mary
The staff at this facility, especially Joe Custic, were extremely rude.
hours could have been better opened later.
A lot went wrong w my reservation. A lot of misinformation.
Then Osman stepped in and found solutions. He made all the difference. I would have been very upset. Now I am Trecommending it
Good in town storage facility
The staff was very helpful and accommodating. However, I was not clearly informed that I had an upper unit when I reserved it, which proved to be very difficult.
Amazing service! All the guys on the Sunday shift 5/13/12 were very professional and nice. Especially Abdoul he was sooo helpful.
There was a small language barrier between ma and the staff rep. Originally he gave ne the wrong address combined with the fact that the online address of the facility are both wrong
The staff wasn`t very efficient and it took more than 20 minutes to get service.
The staff here are good, and the price is right, but the facility does not feel clean or up-to-date. The slow elevator and limited number of carts make accessing difficult sometimes.
YOUR PRICES ARE HIGHER THAN THE COMPETITION AND YOU ARE NOT 24 HOURS BUT IT WAS CLEAN WELL-KEPT NICE STAFF.
Everything went beyond my expectations. It was so easy to store and access my belongings. The staff was incredibly friendly and of the utmost help.
The manager is a wonderful person
The location was a little out of the way for me, but otherwise everything was great. The staff was always friendly and helpful, and I felt like my stuff was secure.
The experience was excellent.
Osman and the team really went the extra mile to help me out. Thank you, thank you, thank you. Alan
No complaints, will definitely recommend to others.
Often trash on the ground.Upon moving out, was a dead rat in a coffee cup that sat there for several hours.Was indicative of cleanliness of the facility.Staff behind the counter always been helpful.
Customer service was and continuies to be good.
Recently i had to cancelled my storage because of my financial situation. The staff was unable to do that right away.
This uhaul was very well run, I only wish they didn`t call ur contact list the same day your storage bill is due. Give us at least 5 days.
Access hours not 24/7. Customer service ok.
Helpful store associates.
This was a very convenient UHaul for me as far as location, which is why I chose it, but the best thing about it was the friendly, knowlegeable and patient staff. This is the truth. Much appreciated!
there was a girl smoking a cigarette i guy cursing and they quoted me the wrong price fora unit
My things were damaged by animal feces and urine and I received the worst treatment and customer service. I wasted my time, energy, money, ruined my things and was treated poorly! the absolute worse!
Staff were incredibly helpful, I had a great experience.
The manager has done a great job. But the reason I moved out. I have big rats almost the size of cats in my unit and it destroyed and used the bathroom on everything in. It chewed all my clothes up.
I found everyone at the facility to be friendly and helpful. In particular, Osman Sesay was one of the kindest men I have dealt with anywhere. He went out of his way to ensure our needs were met.
Very helpful and friendly staff in person. Not so helpful on phone.
some of the storage room floors can use some new tile inside the storage rooms but the service overall was very good!
The service was helpful. They solved my problems quickly and were attentive.
Only compliant was mouse pellets in boxes,
This facility didnt recognize my reservation for a storage unit requested weeks prior to moving in. It smelled of rotting rodents.There was a homeless woman living in the facility.The manager was rude
Our storage unit was infested with rats and covered in rat poo and pee. It was really horrible!
The place is a little scary looking and they`ve done a good job of ensuring that people aren`t living out of their units anymore. Much improved.
The staff was mostly helpful. The facility smelled like urine on the 1st day I was there to put my stuff into storage. I saw a few doors that had been damaged, as though someone had tried to break in.
Rats ate through my belongings AND they raised the price of my storage unit out of no where.
Your facility smells like a dead person covered in moth balls.
The service was somewhat slow, but they were able to accommodate my last minute request, which I greatly appreciated.
Customer service was horrible, in 103 degree weather outside the facility was so hot we were sweating to the point we were getting dizzy. that should be a health hazard and needs to be reported.
I needed to rent a van, and hadn`t made a reservation beforehand. The facility was very helpful with meeting my needs.
The facility did not have temperature control. It was extremely hot inside while moving. The staff was friendly however.
Longer weekday hours would be great.
Hot Humid Rats Chewed into my boxes Terrible access for me - - I`m crippled Contrary to in-building access I requested
Smells HORRIBLE in there. I felt unsafe a I think people might be living in storage units here.
excellent service, no problems
Didn`t have room for my mattress so I had to drive back across DC! Spent a whole day between 5 different uhauls to simply find a place that fit my mattress and could unhitch my car.
The customer service staff were friendly, knowledgeable and helpful.
it smell like dead rats here.
Good customer service does not have any meaning to them.Didnt give me the unit i reserved online, manager decided to take me a a walk-in rather then looking up my reservation!
This was the worst moving experience. Staff was grossly incompetent, and I was misinformed about the location of the unit and the time it would take to set up the account.
The storage card wouldn`t work.
I reserved a unit online, then when I got there they didn`t have one for me. I am paying more for an excessively large unit, and they weren`t even nice about it.
Very helpful staff. Moving was a great!
The site employee was patient, informative and he made my firt time storage experience positive by answering my questions and offering important rental recommendations.
Very friendly and helpful service. All staff pitch in to help new customers get settled.
Helpful guy on desk, though I wish we could`ve moved in right when we got the locker, and not done endless logistics first!
Prices were way too high for this caliber of facility. The containers were too squat. Entry issues were out of control.
The guy that helped me was great
guy @ counter was nice but the unit wasn`t right. had to wait nn hour to unload. got harrassed because I was in a larger unit due to the elevator being down. access card works about 20% of the time.
There were small storage spaces outrageously overpriced. There`s only one entrance that`s normally blocked by other customers. They are notorious for having long lines and unfriendly attitudes.
The staff was always friendly and helpful. The site was well-maintained and climate controlled.
The units had no lighting. A rodent entered chewed up some clothing and ruined a couch. There often was only one employee at the counter, so you`d end up waiting in line 15 minutes.
I appreciated the convenience of managing my payments online. Nonetheless, it was totally dissapointing that i had to pay the price for an entire month even though i needed the unit only 3 days.
Expencive, no customer support
at the begine it was very hot on the t3 floor but it turn to be okey
Rat-infested, difficult staff, dirty, closed before 7pm closing time.
Great except for the rats and the fact that the access card I was given did not work.
The woman that help me did a fine job and I really appreciated her customer service skills.
Why did I never get a bill in the mail and then was charge late fees when I did not know my payment due dates.
it was an wonderful experience using your facilities
I stored things here for a year and a half when I discovered a disgusting carpet beetle infestation. I had to throw out almost everything I`d been paying to store. Osman = great manager though.
overall, a good experience
My access card to the storage facility never worked. The staff tried to fix it twice. Didn`t work. That was annoying.
Would like longer hours in the day to access the storage unit. Mainly Sunday was closed earlier then the other days. Would not been nice if it was open until 8.
The personnel is great, but was not too impressed with the fact that my unit was not lit at all. It is not an advantage to come to a personal storage and look for your stuff in the dark.
The staff was unfriendly and rude. I will never do business with U-Haul again. The regional storage Manager Amy was very unprofessional.
There is almost no accessibilty to the loading spaces as management has decided to keep one of the two access garage doors closed AND to keep their own vehicles parked in our loading spaces.
nice people make you feel good.that the took care of you. PASTOR BOYD
The staff is helpful and friendly.
The young lady, Nicole who helped me with my unit was very professional and nice. I appreciated her help.
The staff was super friendly but when we called to reserve the storage unit we were told it was waiste high when it fact the unit was almost 6 feet high and we needed a ladder to get to it.
UHAUL should offer a way to close an account without the owner having to be there in person.
could use another person or two in the office... the line was quite long some times
overall it is a good facility
it would be much better if the facility had more staff to help customers with concerns they have.
They were there when we needed the storage space.
Location on a crowded street, parking was difficult.
Staff was incredibly helpful and very nice!
I see unused rental vehicles in loading dock spots every time I come in the evening near closing time. The ladders to access the second level are all broken. I find the staff to be rude and unhelpful.
Was worried about rats and mice but didnt see any sign of them near my things. Love the buy three months get one month free and definitely will consider this location when storing things again.
Very friendly and helpful staff.
I made a reservation and arrived at 6:58, they close at 7. The manager initially refused to allow me storage, but finally relented after our persistence. The other staff person was very friendly.
The guy who handles the storage unlocks storage units, shows you prospective units, etc. is very friendly and helpful. He is a real asset to the place.
Everything was great and the entire staff was very helpful.
Staff was unfriendly and unhelpful. Mixed up my space several times, checked me out of someone else`s, disconnected their phone lines.
Poor communication among staff. It took over 30 minutes to get our truck that we had reserved in advance online. We were also under the impression that the truck included a ramp, and it did not.
My five experience with Intown was good. The facility was always well maintained, and the storage fees were priced fairly.
It would have help if the owner could invest in air conditioning/heating on the 2nd and 3rd floors. It was very unconfortable moving out of my storage units.
The staff was very helpful and accommodating.
Moved in fine. Lifted stuff to upper deck: daunting task! Got best price in town. Staff were helpful. Picked a good morning, but floor would be hectic in the evenings, a lot hotter later this summer.
the 3 floor was very very very hot hot? you need a/c up there i am going to call the maine office or seven on your side i would get sick up there.
Staff was wonderful. Our unit had an old door that needs to be replaced but I was told they would be replacing it soon. They even went and found me a light bulb for the unit.
The idea that the dates of the rental unit cannot be pro-rated after a certain date is not appropriate for paying customers.
MY OVERALL EXPERIENCE WAS ECELLENT. THE MANAGER ASSISTED ME WITH CHOOSING THE BEST UNIT FOR ME AS WELL AS SUPPLIED ALL THE INFORMATION I NEEDED TO MAKE MY DECISION.
Your facility met all the requirements
expected and your staff is one of a kind, they are the ones that make your
customer want to come back.
Very helpful, lots of dollies to help move.
The facility was fine. The staff was great. The hours were inconvenient.
Phone reservation was lost. My name is spelled wrong even with ID provided. Closed on Sunday at 4:30, some signs indicate 5pm. Items were in the way / blocking ramps leading into storage area.
everything seemed to be fine. i ended up not using the storage space because i was unaware that it wasnt climate controlled.
Very friendly and helpful staff. I was a little skeptical about the neighborhood, but the facility seems to be in a good, secure condition.
I do not like your policy were you cannot receive any of your monthly payment back. I have been dealing with Uhaul for 7 years. This is the only thing that makes me unhappy.
Ryan Ford was a great help and provided excellent customer service.
The elevators went down and my friend got stuck in it, after that incident, the staff didn`t even offer their service to carry our heavy boxes up 3 flights of stairs.
Good experience thus far,happy with the student fourth month free discount, the person helping us did not mention it but at the last minute his coworker did. Thanks!
The service was great, was in and out of there is good time. It helps to be early to beat the traffic.. Customer service was good.
I found two rats living in my storage locker. I will call the department of public health in Washington DC and report this. It is an embarrassment and a crime to have a facility in such conditions.
The remarks regarding the staff is only pertaining to Ryan CSRwho needs customer service tranining as well as a lesson in what should be shared with the public regarding the termination of management.
everything was great except for access to the facility was limiting
I appreciated that they have Sunday hours, and they were very accommodating even with last minute packing.
The personal, and the rate are great, but the unit itself did not make me feel so great. Would love to see at least light inside the units, and/or climate controlled environment.
Staff friendly and helpful. Convenient location of storage room.
EXCELLENT Staff. I had to wait 4 hours for my movers and they let me wait in the store. Also, there was a problem with the lighting and staff helped us to get alternate light.
Some office assistants weren`t knowledgeful of the discounts available to customers. This made the wait time to process my paperwork extremely long.
The staff is friendly and helpful. I recommend them.
The lowest stair on the move able staircase to access the upper storage units on the 3rd floor should be repaired before someone is injured.
Customer Service Skills were commendable.
They really need to have at least one day with extended hours. People should not have to take time off from work or always use the weekend.
The doors were never locked. The rate was never the same when quoted. the storage units are not lit at all so you must bring a flashlight.
Not a good value for the money I spent. Staff was rude and unhelpful
Overall the experience was positive. We found some staff to be very friendly, proactive, and helpful but the management was reluctant to assist us and provided low-quality customer service.
I was very impressed with the storage facility service. The staff was nice and helpful.
They were helpful and accommodating. Job well done.
The UHaul service people at this location were extremely professional, courteous and efficient. I love the high-tech security access and top-notch service and highly recommend this location.
I was very pleased with this service.
The staff at this location is very friendly and helpful.
The owner Shea staff members Sheldon, Marvin, Tim were helpful and accommodating! It was great to feel welcomed at home after a long road trip from Chicago. They all get A+
The facility was fine - all my stuff was there and there were no problems. The staff was also helpful.
Staff is extremely helpful
Staff is extremely helpful
smelly, disorganized and rude.
The staff at the register was very friendly, but other than that the facility is amazingly sub-par. No lights in the storage facilities.There were also NEVER any parking spaces.The hours also suck.
The staff was very helpful. However, I was not able to get the storage space I reserved in May 2009. This seemed to be caused by a computer glitch.
The actual storage compartment could use more light. The office hours could be more flexible -- staying open longer than 7pm to give customers access to their storage bins longer.
Staff was friendly and helpful but not the storage area itself, isn`t safe and couldn`t access after 7pm weekdays. Not convient for people who work.
The staff at my U-Haul location are consistently very friendly and helpful.
The employee at counter did not look at me or greet me when I first walked in, but the one who showed me the storage units available was, on the other hand, very nice and helpful.
I think that the service was okay but I think that it should be better. More people should be at the desk, I don`t think the desk should ever be left unattended, especially when people are coming in.
I told reservperson I was crippled and got. I got an elev. to the 3rd flr,walk away around the bldg.to my unit.The reservperson should found a unit for my situation at another U-H4in DC.
Overall a very good experience, convenient location, and helpful staff. The 7:00 closing time was a bit tight when I came after work. The desk seemed frequently understaffed.
I would have appreciated slightly later opening hours on some weekday evenings perhaps till 8:00 on Thursdays, at least? Otherwise, I was really pleased with my experience!
The first two storage spaces I was shown were not ready - one dirty, and one still had items still in it - despite having tags indicating that they were ready. Staff were pleasant and helpful.
The unit and facility was not clean enough for me and I never did use the unit because I didn`t feel comfortable putting my things in the unit.
Nice people. Clean environment.