Évaluations des clients U-Haul Moving & Storage of Intown
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Témoignages des clients récents de U-Haul Moving & Storage of Intown
I can't say enough good things about the staff at this location. They are all very professional friendly and courteous. I would highly recommend this location to friends and family b
I can not say enough good things about the staff at 5th Street NE. Professional, helpful, friendly and very accommodating. I would highly recommend this location to friends and family
I would recommend this U-Haul Storage Facility because,the Manager was always friendly and the staff was too. They go out their way to make sure you was taken care of in a professional way.
Staff working morning of 12/15/14 were absolutely excellent! Can`t remember the woman`s name, but she was so helpful, as was her colleague. Thank you!
Well, I was a bit taken by the $80.00 hold placed on my debit card? I actually thought the cost would be the $19.95 as you advertise and to my dismay the cost was $46.and change? I still have a hold place on my account for $80.00? Not happy with this process or charge?
My experience at the 26 K St Location was Much Better. I also feel that they over charged me. I only had the vehicle for a day and a half.
As always , this is the best location in the district. wonderful, great and friendly staff. and again thank you Abdul and the rest of the staff
The staff for the truck rental and storage set up were exceptionally helpful and we will always consider this particular U-Haul store our 1 choice for rental and storage
The help was great no problem with
the staff .
Call to get a 17ft truck. The manager took number and said he would call right back. NEVER CALL BACK! So made reservation on line for truck. Also rented tall belt dolly. Get to apartment to move. Pull dolly off truck . THE BELT ABOVE DOLLY WHEELS WHERE ALL BET UP AND NOT MOVING. THE STILL TRIED TO CHARGE MY FOR THE DOLLY AND I SHOWED THEM! ALSO PASSAGER WINDOW WAS BROKE! (CHECK EVERYTHING BEFORE YOU LEAVE THIS LOCATION!)
Not a thing. The crew was great at pickup and at drop off. I have used this location before and will definitely do so again.
This location was a pleasure to deal with.
Simple overnight drop off.
The service at this facility was fantastic and staff friendly, I was even running late and they called to confirm I was coming and have the truck out front. The check-in process with the new online check-in was very fast.
I feel the entire check-in process in the store is quite slow. I booked online and would hope going to pick it up would be quicker. Maybe there is a way to enter more information online in the future and have a shorter time picking up the vehicle.
Sales assistants failed to explain to me, on numerous occasions, that if I keep a truck for an extended period that you would also be charging me daily for additional expected miles. It screwed up my bank account, caused me to be overdrawn and I incurred penalty fees. I will not be using U-haul again and I will dissuade others. As of today, I still am not totally sure how much you took from me and when I will receive a refund.
Osman and his team are Superb! I will do business with them and refer business to them all of the time! Keep up the GREAT work!
The young man who was working at the site when I picked up the truck was friendly and helpful. The professionalism was appreciated!
The main problem is the location and lack of parking in loading dock. The rental trucks are often cleaned and returned in dock. The staff is nice, but they could do more to clear access.
The truck was clean, however the headlights were very dim, so driving at night in the rain was not very safe. Also the truck seemed to have some sort of a block on the acceleration, it would only accelerate to 75 miles per hour. This also became very dangerous in some situations. Driving late at night on a freeway while it's raining trying to pass semi trucks without being able to accelerate is dangerous as is. When the speed limit is 70 and you can only accelerate to 75 makes it even more dangerous because you can't get past the semi's fast enough and the rain and road spray and dim lights made for a very dangerous drive.
Make sure the truck is full of gas. Car rental companies do it, U-Haul can do it.
For some reason the cost of the rental was $10 more than stated on the reservation.
24 hours access would have been ideal. Disappointed at not being reimbursed for 1/2 of my monthly rental when I cleared out of storage on the 15th of the month.
Friendly, fast assistance from the staff. Very satisfied.
Equipment was reserved online early, but was not ready at the time of pick-up as promised on the website. Took about a half-hour to change trucks to a one-way and get all the additional supplies ready. Staff was friendly and helpful, just not prepared.
None. The manager runs an A+ shop. He was great - so efficient. I wish you could clone him - seriously!
My experience with this U-Haul location was great!
Helped find another drop-off location when the one I was supposed to use closed at Noon on Saturday.
Nothing. Checking in was easy, the staff was friendly, and my truck and supplies were ready when I arrived.
My original pick-up location had to be moved because the person who was supposed to open the store was not there. The team on 5th street was very helpful and friendly.
Mr. Osman and his team are STELLAR! Thank you for having a great team of hard workers!
I was overcharged by 350.00 for an alleged accident. I only tapped the top of the truck which they claim wasn't covered in the insurance I purchased. I've yet to see the statement in the contract.
The girl who checked me in was quick, friendly, and efficient, I was really impressed how quickly i was able to get in and get going with the truck. When I brought it back she remembered me and commented "back already," she was very friendly. It was great to see another guy clean the truck and how many people I saw really working. The hand cart kept sliding around so more direction and what to do with that and how it should be would be nice, but not a big deal. Overall great, and a location i would recommend and use again!
Iesha was excellent. I was really pleased her expertise and assistance.
A bigger time window for same day rental.
I will never go to that store again I always use K street, NW, and the staff is always professional.
Wow! Very impressive service! Fast, efficient, friendly. Outstanding experience, definitely recommend!
Iesha was a great help in checking out my moving supplies and rental truck. I was very impressed by how quickly she was able to get the paperwork in order and have me on my way by 7:20am. Thanks!
We had a great experience. Staff was very efficient and helpful. Facility was well maintained.
In all my years of doing business this is by far the best experience I have had dealing with another company. Extremely professional, excellent customer service, friendly, helpful and accommodating. I can not say enough good things about the staff at the uhaul on 5th St NE WASH DC
Timely service convenient location
I had a very good experience. The representative helping me was friendly, professional, and competent. The process was easy and painless. Thanks!
Great experience. Quick efficient and friendly.
I had no waiting time (Sunday at 9am), and staff was efficient and helpful.
However, I was given a half-full tank and of course had to return the vehicle with at least that amount of fuel. Why not from full tank to full tank ? There the error made in the 'at least' is in the disfavor of the customer.
Very friendly, helpful, and efficient staff. A pleasant experience.
We had several problems with the truck and had to call for roadside assistance to get the back closed.
Everyone at this location were very friendly helpful. I was given excellent customer service. All my questions were answered and the staff was very professional. I would highly recommend this location to a friend.
Really great customer service! The people at Uhaul of Intown are friendly and so helpful.
Keep it up. It would be helpful to have more advice for customers on where to park.
The truck was clean, fueled and loaded with the extra equipment I ordered at the scheduled time for pickup. Checking out took less than 10 minutes (and would have taken less but I asked some questions). I would definitely rent from this location again.
Always very professional and expedient. Don't change a thing.
Long wait times could be shortened with more efficient practices.
Best location in the district. Thanks Abdul .
Train customer service reps on how to properly document and resolve customer complaints. Diversity training for ALL your managers especially the Nassar Abdol who is a manager at 2215 5th St NE, Washington, DC.I will submit a formal complaint letter. Yesterday I spent 2 hours of my time explaining the unprofessional and racial profiling that I expereinced. From 12:45pm through 2pm I was transferred 5 times when I called the customer service, one rep hung up on me, I placed on hold for several minutes, at this point I beleive that the mananger at the 2215 5th St NE, Washington DC location is racially insentive to hispanics. Mr. Nasser Abdol did not verify customers' address, phone number, and emergency contact information. The customers were african-american and causian, I am hispanic and Mr. Abdol offended me calling/verfiying my emergency contact information. To my surprise Mr. Abdol placed the call to verify my contact information on the speaker in the presence of employees and customers. I will like to mention that you collect the video from the store and investigate the actions of the manager. At no point did the customer rep team resolve my issue. Also customer service reps should take a training in understanding the importance of providing quality customer service. Lastly the reps didnt know if the location was an independent dealer or corporate store and the standards and qulaity of service should stay the same. Racial profiling is not a positive culture to build a business in a predominatly diversity city of 800k DC residents. If I had the opportunity I would grab the bull by the horns and hold every UHAUL employee accountability by suggesting/encouraging the importance of providing qulaity customer service to build a strong/solid customer base. I personally have used UHAUL for numerious moving/storage needs and in 18 years I was never embrassed, insulted, and treated so horribly. I'm only one customer, that will NEVER ever spend any money at your corporate and/or independent dealers. Customers keep business and companies like UHAUL in business HISPANICS have purchasing power and trends are showing the following:
Hispanic Market & Its Buying Power
“Latinos will change the profile of American society over the next four decades. The Hispanic population will grow much quicker than other population segments, and Hispanic consumers will represent an increasing percentage of the American consumer base.” -Tatjana Meerman, publisher; Packaged Facts research company
To learn more about the Hispanic Buying Power,click here.
As the U.S. Hispanic economy continues to solidify its growing influence in the 21st century, the ripple effects already have begun to profoundly alter the nation’s political, social, cultural, and economic structures.
As the Hispanic population grows and matures, its structure is changing in almost every way, from educational levels and labor force composition to household characteristics and accumulation of weal
Although it's not really in an ideal location, the staff here were really helpful the last time I came. That's why I chose to drop off at this location again this time.
Good spot, but staff seemed overburdened/too busy.
Constantly list my checks and charge late fee
Manager and staff gave great customer service.
I reserved ahead of time and had a confirmation email and number, but they could not find my reservation after several attempts. However, they were quick to process me as a walk-in, helpful, friendly, etc. So I was disappointed with the fact that my reservation wasn't there, but the two gentleman that helped me were really great!
The customer service experience was perfect. I can't think of anything that can be improved. Best U-Haul experience: polite, proactive, and forthright.
Was confusing where to park after hours and how to get to that location
Excellent customer service was provided at pick up and return. Keep it up.
Quick and efficient service was in and out in min
This is a convenient location for people in NW DC, but there is almost no easy parking near this facility, and staff were not very helpful. Single folks who drive themselves there need a place to leave a car while using the U-Haul for a local move. So, I would encourage folks to consider parking availability when picking a DC U-Haul to originate their trip from.
Move 5th street location to another spot. It was too conjested when trying to pick up, park, get into the storage unit, and return the truck. This u-haul business needs to be in it's own location so they can take care of the needs of their customers .
After hours drop - off location should be designated within the vicinity of the building. I was told to park it on the side of the building, where the alley belongs to the city and a "no - parking" signs were posted, which led me to park the returned vehicle in front of the garage doors. It is a bit confusing.
Your folks were really helpful to us.
BEST LOCATION IN THE DISTRICT, WONDERFUL AND FRIENDLY STAFF AND AS ALWAYS THANK YOU TO MY MAN ABDUL TO ALWAYS TAKING GOOD CARE OF ME..
The equipment was quite clean, but the rear view mirror was smashed up. Otherwise a terrific experience.
This location has a friendly, professional team, manages a quick check-out and check-in process, and is easy to find! NOTE: There is not a lot of on-site parking, so plan accordingly.
Everyone was too busy talking to each other. Not customer focused. When I asked for the receipt the girl at front said, it's gonna be a while because I didn't want it emailed. She was too busy on the comto look at me or pay attention
After being told by BudgetTruck rental company that the van I reserved several days in advance was not available (not to mention 45 minute wait) I walked into this U-Haul location and was immediately served by extremely professional staff and was in a vehicle within 5 minutes. I will never ever rent from BudgetTruck rental and will definitely recommend U-Haul to everyone. Thank you for good service.
This location was fast, efficient, and very friendly! An unexpected outcome compared to my last experience with u-haul at a different location.
I was able to rent and use a cargo van with the help of a friendly employee. My troubles arose when I checked in the van. The location was busy that morning and I was told I could just leave the key and that was all. In the past, I have done this with no problems. On this occasion, my credit card was over charged $250. I received multiple emails with totals that did not correlate with my reservation estimate. I called the store and the woman that answered claimed she couldn't see transactions for the amounts that were emailed to me directly from there store. She asked for my cc number to do "further research" which I refused to give over the phone. I later had to revisit the location in person only to encounter the original employee that assisted me and he was able to see that they charged me incorrectly for $250 and issued a refund immediately after which should post in a few days. When errors are made, staff should be upfront and inform the customer. It creates bad business when staff are unable to communicate effectively, especially when it directly effects someone's finances.
If the storage facility hours went a little bit later in the evenings, it would be more convenient. But this is a suggestion and not a complaint.
This location was absolutely fabulous. The manager, Osman, was extremely helpful, and when extenuating circumstances (bad weather and a screw-up in my loading dock reservation time at my old building) necessitated a two-hour extension of my rental, a staffer gave it to me free of charge
I could not be more impressed with this location and recommend it highly!
Your entire TEAM at 2215 5th Street, NE are Stellar! They are led by a great manager in Osman. I thoroughly enjoy working with them!
person who recived my vehilce in was abrupt and just took my key and walked away from me. Rude. I asked if there woudl be any forms to sign or recieve upon delivery - he said no and walked away instead of providing me explanation of any kind. He needs to work on his customer service attitude and skills. Very dissapoining and unsettling.
After-hours drop-off at this location is dangerous. It requires that you drive down a secluded alley to drop your u-haul off, then walk back down that alley (which is about a quarter mile) to get back to the street. The night I did this, there was another random truck (not u-haul) parked at the end of the alley. When I parked and exited my u-haul, this truck turned its lights on and drove behind me slowly as I walked out of the alley. It was easily one of the most frightening and unsafe experiences of my life. Do not use this location if your trip will require an after-hours drop-off.
Very knowledgeable sales assistant and extremely helpful. Isha made my Uhaul experience excellent. Will recommend
Generally pretty straightforward service, but the reservation systems seems strange. We reserved for 10 hours with a pickup at 1:15, but had to wait until 2 to get a van, and were told that unless we took it overnight, the van had to be returned at 7, when the store closed. The booking system should take into account a store's hours of operation, and better inform customers.
The woman that helped us check-in and get the Uhaul was extremely unpleasant. Otherwise, there were no issues.
Employee damaged my automobile while connecting the trailer. After consulting with the owner and documenting the damage the owner called me later and denied it ever happened. Blatant fraud.
Unorganized, poorly managed
The service was friendly and efficient. Very helpful. The equipment was very new and in excellent shape. I'd highly recommend to others.
The entire staff was very friendly and helpful and very courteous! They even had a sense if humor that made the whole experience very satifying. I'll be back if I need to rent a truck! Thanks UHaul DC.
Thanks for the Excellent service...professionalism...outstanding customer service...keep it up guys
Great helpers! Good place.
Excellent customer service & very helpful!
I am annoyed that I was given the choice to pay at the end but when I returned to complete my reservation my card was charged and I was not allowed to pay with the cash I brought, resulting in me having to take a trip to the bank.. not cool
Team there were great! I left my Easypass in my return cargo van and they quickly called me and I was able to return and get it back. Super customer service, quick and easy check out.
The customer service was exceptional! I encountered two different shifts of employees and during both encounters I received very good service, they were helpful and nice!
I drove the vehicle 12 miles and following the instructions to get the fuel level above 7/8ths of a tank, I put 6 gallons or about $24 of gas in the truck. That suggests that the fuel level was right at 7/8ths or below when I got it. Although I don't mind paying for the gas I use, this was not fair and I may look at another agency next time.
My first time experience was great, I have no complaints or suggest any improvements
I was not informed prior rental of the additional fees. I spent an additional $100 of fees. This should have been stated upon reserving the truck.
The corridors are a bit dark, but do have lights. The card access isn`t working now, otherwise I would give it a very good rating.
I was told to email the GM for a discount b/c there was a pole in my unit. After my 3rd email he replied he was waiting for UHI to reply, then I never heard from him again. I never got my discount.
Only issue I have is that I prepaid for the entire month of August. I did not use the unit for the entire month, but was not given a portion of the prepaid month back.
When I moved and retrieve my belongings from u haul storage some of my belongings had mice/rat dropping, they had gnawed on some items and moldy smell.
There is limited parking in the area, but staff was very helpful about directing where was okay to park while dropping off and loading.
one staff members attitutude was uncalled-for
Some very great staff members.
But I found processing times at counter to be a little bit slow.
Sidewalks, driveways in disrepair making moving difficult. Wish units had interior lighting.
The staff at this location exceeded my expectations in helpfulness and at every interaction from the initial check in to final close out.
The weekday hours makes it difficult to access for someone who works until 6 or 7 like many DC residents. The staff was fairly slow and one was quite rude on the phone.
Prices toooo high for the spsce amount
Staff was generally helpful. Bldg felt safe. poor lighting on floor. Some rodent was living in my unit. There was pee, droppings, and hair on my things.Fees went up too often
The staff is helpful and the units are clean.
service was good,the staff friendly and helpful,
The manager, Osman, was EXTREMELY rude and unwilling to assist with resolving an issue that was caused by Uhaul.
I will be reporting him to the company`s national headquarters.
Convenient pleasant experience...
Excellent staff!,the friendliest and most efficient from Oz, the manager and all the personnel,especially, Alberto.
The staff was extremely helpful and handled the entire transaction over the phone for me.
The professionalism and workplace competency was disappointing, awkward and sometimes aggravating!
I used the storage space for almost 3 years. Every one has been courteous and helpful.
I am new to self storage and I found the facility clean and the facility Manager was very helpful.
Thanks to a great team at the 5th St NE U-Haul. Everyone had been extremely nice, professional. Continue the gr8t work : Have a blessed day!
Thanks to a great team at the 5th St NE U-Haul. Everyone had been extremely nice, professional. Continue the gr8t work : Have a blessed day! Franchetta/Tiawatha
Very impressed by the friendly and helpful staff!
The place was unsecured for months. Rats entered the facility a horrible smell developed. My unit acquired the smell rats destroyed my items. I`m furious disgusted.
Please e-mail password so I can view
my account on-line. Want to make sure
fees have stopped
I don`t appreciate that it`s very difficult to share storage with somebody else due to access limitation and etc etc. I am not going wasted my time discuss this with you.
Iesha Hicks was awesome! She explained our options and took us to see different storage sizes so that we choose the option that best fit our needs. I would definitely recommend this facility
I think they should have a light inside of the storage bin, so you can see how to set your stuff in. Other then that everything was great. thanks
I especially appreciated the helpful staff!
Water leak into unit and damaged several items. Facility smelled like cat litter. On 3 occasions staff parked vans in front of the loading dock which prevented access
Iesha made my experience great. She was clear, informative, helpful, honest, and very friendly. Iesha made the process quick and easy. Her great customer service helped seal the deal!
The facility provided a good storage for me. The employees could work on communication skills but for the most part - this place provided a nice storage unit at a low cost.
Service was excellent. All the staff is friendly and very helpful. I was not pleased with the stacked storage units thats why I only gave a rating of very good
All was good except for the lighting.
Uhaul is streamline, friendly cheap which is what I want. 5th DC runs their store very well.
Manager Timmon very helpful
Most of my clothes, sofa, mattress need to be thrown away because of RATS!!!
Some days a week, it would be nice if the storage opened later say 8pm.
Also, the storage had no light inside 220$ a month
the employees have no control over my no reply
My storage unit was damp, poorly lit and had spiders and roaches.
The customer service was always perfect.
The only issue that I had was the parking. Parking is not available.
Thanks for everything you guys did for me, it help me alot just as well as it help you all. far as the payments, over a year. lol.
The Staff was courteous and knowlegeable on questions I have concerns about. The Manager was very professional along with his staff.
Hard to drive into, find parking, maneuver a truck in this area. Too hectic.
Only complaint is the fact that they only use one loading dock, making it EXTREMELY difficult at time to load/unload items.
Very friendly and customer-oriented staff.
This is a great facility. Very clean and well lite.
Osman the manager is the best. A real gentleman.
Professional and friendly and helpful.
I recommended it to all my friends in DC.
I`m in decent shape and can lift/move things. But the elevator has been out the entire time and the security system is also out. Makes it hard to justify the cost and recommend to anyone right now!
-Hours were so incredibly limited. Was hard to find a good time outside of the weekends. Elevator was broken the entire time I was there. Staff was also unresponsive.
good experience with staff, but lighting and cleanliness could be improved. later access to storage units would be great.
Excellent this is my third year renting.
Sometimes the lines at the front desk were excessively long or took a very long time. For the most part, my experience was very positive.
My unit had a concrete pole going through it. So it was smaller and harder to maneuver but the staff was nice, it was easy, and affordable after a free month with the rental of a truck.
Put more trust in the customer Your lockes on the units if payment is a minutes late.
I don`t like the fact that U haul doesn`t prorate the monthly bill. I had to pay for a full month and only went 4 days into billing cycle.
Customer service experience at this location was horrible. Uhaul needs to send manager and customer service reps to have training in customer service.
It was a good year for me here and i did recommend it to several people i now and they still have storeage units there!!!
Sufficient enough. Prices good.
Only complaint is that the portable stairs for second level storage access need to be replaced or repaired.
The employee there was very good helping , Osman and Abdul....
Storage costs and truck rental costs too high
The lighting and the ladders could use an upgrade.
The people at this branch were always helpful and friendly. Next time I need to store something, I`m coming here.
It was poor timing but the computers went down the morning I went to reserve my unit. It took over an hour to pay for the unit- but hopefully I just came on a bad day and this experience is unique.
The lighting is rather poor and if you have an upper storage unit, it can be a hassle to get access to a ladder.
The sales reps were not helpful and they worry about making more money off me then helping me.
outstanding employees and very helpful
I have been using this facility for four years. The best thing about this facility is the manager Osman. Osman is a wonderful manager. He is always helpful, polite and a real gentleman.
The staff was generally helpful always courteous.
A very good experience! Everyone was friendly, professional, and made sure I understood the process. I will definitely recommend this facility to others.
I certainly will not recommend this U haul location at 2215 5th Street, NE Washington, DC to anyone. I experienced property damaged while in storage with rat droppings and eggs all over my property.
The facility is good but one doesn`t necessarily feel safe in the place or in the area....staff was helpful and my stuff was safe, but did feel unsafe given the clientele and location.
Ur People R superb! Very knowledgeable,patient,polite THE BEST! Place WELL lit.*Yet, concerns abt MY Safety@ 5th St NE dangerously isolated hard 2 gt abt,if attacked while lookg thru My Items Alone!
I have used this particular U-haul location for multiple moves, both in-town and one-way, and now for storage, as well. The staff are always great!!
Ladders were always left in the way upstairs. I`ve had my pad locked by uhaul even when my bill was paid. I would recommend uhaul, just not that location. Trying to pay my bill wasn`t always easy.
The staff was very generous and knowledgable throughout my experience.
the storage was up to high to even put furniture in and there was nothing to lift it with
Staff very helpful in getting me a unit.
I like it very much would recommend to others
The Attendant was very professional and informative about the operation of the facility and how to access entrance and exiting the facility.
I was assisted promptly by a friendly woman who showed me to my unit and helped me get settled. I was very happy with the service and would store here again.
The prices are way better than public storage.
Very friendly staff. Easy to use free dollies and elevator.
Good service. Operating Hours should be extended at least 1 Hour or more to gain access to property.
This is my first experience with storage and so far so good.
The facility was very busy. There was not much parking and a wait to get to the parking area to access the building.
Staff was great and very friendly
The storage unit seemed damp to me and parking very difficult, so I found another storage unit elsewhere. No complaints about the management.
the staff was very helpful and accommodating.
Staff was excellent. Computers need to be improved and ststem updated. Took to long to service customers.
Pleasant and helpful staff
Felt unsafe and parking was terrible.
Although not in the best location, I never had a problem with my unit. Everything stayed secured and dry. Also, it was very easy to pay every month.
We were very happy with the service we got from Hussein who patiently helped us through the rental process.
The staff was extremely helpful with exemplary customer service. My only concerns would be the heat inside the facility and the lack of open bays for loading and unloading.
I am not confident that there is actually climate control in the storage units. It would also be very helpful if you could cancel your account online, or over the phone.
perfect for college students looking to store items over the summer.
The staff were always very friendly. They would contact me directly if there was ever a payment issue. I never had a security issue.
If you schedule your use outside of rush hour this place is great for the cost. The second-level locker unit was an unexpected challenge in loading heavy furniture.
Although, I choose friendly on the survery, I would not say the staff was friendly. I would say there were about 50% indifferent.
The manager named Osman was exceptional. He stood out well above the other staff. Very dedicated to helping the customers.
It was very hard to find a place to park near the building. Many spaces were being used by empty rental trucks and half the garage was blocked by rentals or personal vehicles.
A little moisture smell of mold in unit 155
I have been a customer of this location for almost 20 years. Mr. Osman, Ms.Nicole, Mr.Hugh, and all the staff have become family. Mary
The staff at this facility, especially Joe Custic, were extremely rude.
hours could have been better opened later.
A lot went wrong w my reservation. A lot of misinformation.
Then Osman stepped in and found solutions. He made all the difference. I would have been very upset. Now I am Trecommending it
Good in town storage facility
The staff was very helpful and accommodating. However, I was not clearly informed that I had an upper unit when I reserved it, which proved to be very difficult.
Amazing service! All the guys on the Sunday shift 5/13/12 were very professional and nice. Especially Abdoul he was sooo helpful.
There was a small language barrier between ma and the staff rep. Originally he gave ne the wrong address combined with the fact that the online address of the facility are both wrong
The staff wasn`t very efficient and it took more than 20 minutes to get service.
The staff here are good, and the price is right, but the facility does not feel clean or up-to-date. The slow elevator and limited number of carts make accessing difficult sometimes.
YOUR PRICES ARE HIGHER THAN THE COMPETITION AND YOU ARE NOT 24 HOURS BUT IT WAS CLEAN WELL-KEPT NICE STAFF.
Everything went beyond my expectations. It was so easy to store and access my belongings. The staff was incredibly friendly and of the utmost help.
The manager is a wonderful person
The location was a little out of the way for me, but otherwise everything was great. The staff was always friendly and helpful, and I felt like my stuff was secure.
The experience was excellent.
Osman and the team really went the extra mile to help me out. Thank you, thank you, thank you. Alan
No complaints, will definitely recommend to others.
Often trash on the ground.Upon moving out, was a dead rat in a coffee cup that sat there for several hours.Was indicative of cleanliness of the facility.Staff behind the counter always been helpful.
Customer service was and continuies to be good.
Recently i had to cancelled my storage because of my financial situation. The staff was unable to do that right away.
This uhaul was very well run, I only wish they didn`t call ur contact list the same day your storage bill is due. Give us at least 5 days.
Access hours not 24/7. Customer service ok.
Helpful store associates.
This was a very convenient UHaul for me as far as location, which is why I chose it, but the best thing about it was the friendly, knowlegeable and patient staff. This is the truth. Much appreciated!
there was a girl smoking a cigarette i guy cursing and they quoted me the wrong price fora unit
My things were damaged by animal feces and urine and I received the worst treatment and customer service. I wasted my time, energy, money, ruined my things and was treated poorly! the absolute worse!
Staff were incredibly helpful, I had a great experience.
The manager has done a great job. But the reason I moved out. I have big rats almost the size of cats in my unit and it destroyed and used the bathroom on everything in. It chewed all my clothes up.
I found everyone at the facility to be friendly and helpful. In particular, Osman Sesay was one of the kindest men I have dealt with anywhere. He went out of his way to ensure our needs were met.
Very helpful and friendly staff in person. Not so helpful on phone.
some of the storage room floors can use some new tile inside the storage rooms but the service overall was very good!
The service was helpful. They solved my problems quickly and were attentive.
Only compliant was mouse pellets in boxes,
This facility didnt recognize my reservation for a storage unit requested weeks prior to moving in. It smelled of rotting rodents.There was a homeless woman living in the facility.The manager was rude
Our storage unit was infested with rats and covered in rat poo and pee. It was really horrible!
The place is a little scary looking and they`ve done a good job of ensuring that people aren`t living out of their units anymore. Much improved.
The staff was mostly helpful. The facility smelled like urine on the 1st day I was there to put my stuff into storage. I saw a few doors that had been damaged, as though someone had tried to break in.
Rats ate through my belongings AND they raised the price of my storage unit out of no where.
Your facility smells like a dead person covered in moth balls.
The service was somewhat slow, but they were able to accommodate my last minute request, which I greatly appreciated.
Customer service was horrible, in 103 degree weather outside the facility was so hot we were sweating to the point we were getting dizzy. that should be a health hazard and needs to be reported.
I needed to rent a van, and hadn`t made a reservation beforehand. The facility was very helpful with meeting my needs.
The facility did not have temperature control. It was extremely hot inside while moving. The staff was friendly however.
Longer weekday hours would be great.
Hot Humid Rats Chewed into my boxes Terrible access for me - - I`m crippled Contrary to in-building access I requested
Smells HORRIBLE in there. I felt unsafe a I think people might be living in storage units here.
excellent service, no problems
Didn`t have room for my mattress so I had to drive back across DC! Spent a whole day between 5 different uhauls to simply find a place that fit my mattress and could unhitch my car.
The customer service staff were friendly, knowledgeable and helpful.
it smell like dead rats here.
Good customer service does not have any meaning to them.Didnt give me the unit i reserved online, manager decided to take me a a walk-in rather then looking up my reservation!
This was the worst moving experience. Staff was grossly incompetent, and I was misinformed about the location of the unit and the time it would take to set up the account.
The storage card wouldn`t work.
I reserved a unit online, then when I got there they didn`t have one for me. I am paying more for an excessively large unit, and they weren`t even nice about it.
Very helpful staff. Moving was a great!
The site employee was patient, informative and he made my firt time storage experience positive by answering my questions and offering important rental recommendations.
Very friendly and helpful service. All staff pitch in to help new customers get settled.
Helpful guy on desk, though I wish we could`ve moved in right when we got the locker, and not done endless logistics first!
Prices were way too high for this caliber of facility. The containers were too squat. Entry issues were out of control.
The guy that helped me was great
guy @ counter was nice but the unit wasn`t right. had to wait nn hour to unload. got harrassed because I was in a larger unit due to the elevator being down. access card works about 20% of the time.
There were small storage spaces outrageously overpriced. There`s only one entrance that`s normally blocked by other customers. They are notorious for having long lines and unfriendly attitudes.
The staff was always friendly and helpful. The site was well-maintained and climate controlled.
The units had no lighting. A rodent entered chewed up some clothing and ruined a couch. There often was only one employee at the counter, so you`d end up waiting in line 15 minutes.
I appreciated the convenience of managing my payments online. Nonetheless, it was totally dissapointing that i had to pay the price for an entire month even though i needed the unit only 3 days.
Expencive, no customer support
at the begine it was very hot on the t3 floor but it turn to be okey
Rat-infested, difficult staff, dirty, closed before 7pm closing time.
Great except for the rats and the fact that the access card I was given did not work.
The woman that help me did a fine job and I really appreciated her customer service skills.
Why did I never get a bill in the mail and then was charge late fees when I did not know my payment due dates.
it was an wonderful experience using your facilities
I stored things here for a year and a half when I discovered a disgusting carpet beetle infestation. I had to throw out almost everything I`d been paying to store. Osman = great manager though.
overall, a good experience
My access card to the storage facility never worked. The staff tried to fix it twice. Didn`t work. That was annoying.
Would like longer hours in the day to access the storage unit. Mainly Sunday was closed earlier then the other days. Would not been nice if it was open until 8.
The personnel is great, but was not too impressed with the fact that my unit was not lit at all. It is not an advantage to come to a personal storage and look for your stuff in the dark.
The staff was unfriendly and rude. I will never do business with U-Haul again. The regional storage Manager Amy was very unprofessional.
There is almost no accessibilty to the loading spaces as management has decided to keep one of the two access garage doors closed AND to keep their own vehicles parked in our loading spaces.
nice people make you feel good.that the took care of you. PASTOR BOYD
The staff is helpful and friendly.
The young lady, Nicole who helped me with my unit was very professional and nice. I appreciated her help.
The staff was super friendly but when we called to reserve the storage unit we were told it was waiste high when it fact the unit was almost 6 feet high and we needed a ladder to get to it.
UHAUL should offer a way to close an account without the owner having to be there in person.
could use another person or two in the office... the line was quite long some times
overall it is a good facility
it would be much better if the facility had more staff to help customers with concerns they have.
They were there when we needed the storage space.
Location on a crowded street, parking was difficult.
Staff was incredibly helpful and very nice!
I see unused rental vehicles in loading dock spots every time I come in the evening near closing time. The ladders to access the second level are all broken. I find the staff to be rude and unhelpful.
Was worried about rats and mice but didnt see any sign of them near my things. Love the buy three months get one month free and definitely will consider this location when storing things again.
Very friendly and helpful staff.
I made a reservation and arrived at 6:58, they close at 7. The manager initially refused to allow me storage, but finally relented after our persistence. The other staff person was very friendly.
The guy who handles the storage unlocks storage units, shows you prospective units, etc. is very friendly and helpful. He is a real asset to the place.
Everything was great and the entire staff was very helpful.
Staff was unfriendly and unhelpful. Mixed up my space several times, checked me out of someone else`s, disconnected their phone lines.
Poor communication among staff. It took over 30 minutes to get our truck that we had reserved in advance online. We were also under the impression that the truck included a ramp, and it did not.
My five experience with Intown was good. The facility was always well maintained, and the storage fees were priced fairly.
It would have help if the owner could invest in air conditioning/heating on the 2nd and 3rd floors. It was very unconfortable moving out of my storage units.
The staff was very helpful and accommodating.
Moved in fine. Lifted stuff to upper deck: daunting task! Got best price in town. Staff were helpful. Picked a good morning, but floor would be hectic in the evenings, a lot hotter later this summer.
the 3 floor was very very very hot hot? you need a/c up there i am going to call the maine office or seven on your side i would get sick up there.
Staff was wonderful. Our unit had an old door that needs to be replaced but I was told they would be replacing it soon. They even went and found me a light bulb for the unit.
The idea that the dates of the rental unit cannot be pro-rated after a certain date is not appropriate for paying customers.
MY OVERALL EXPERIENCE WAS ECELLENT. THE MANAGER ASSISTED ME WITH CHOOSING THE BEST UNIT FOR ME AS WELL AS SUPPLIED ALL THE INFORMATION I NEEDED TO MAKE MY DECISION.
Your facility met all the requirements
expected and your staff is one of a kind, they are the ones that make your
customer want to come back.
Very helpful, lots of dollies to help move.
The facility was fine. The staff was great. The hours were inconvenient.
Phone reservation was lost. My name is spelled wrong even with ID provided. Closed on Sunday at 4:30, some signs indicate 5pm. Items were in the way / blocking ramps leading into storage area.
everything seemed to be fine. i ended up not using the storage space because i was unaware that it wasnt climate controlled.
Very friendly and helpful staff. I was a little skeptical about the neighborhood, but the facility seems to be in a good, secure condition.
I do not like your policy were you cannot receive any of your monthly payment back. I have been dealing with Uhaul for 7 years. This is the only thing that makes me unhappy.
Ryan Ford was a great help and provided excellent customer service.
The elevators went down and my friend got stuck in it, after that incident, the staff didn`t even offer their service to carry our heavy boxes up 3 flights of stairs.
Good experience thus far,happy with the student fourth month free discount, the person helping us did not mention it but at the last minute his coworker did. Thanks!
The service was great, was in and out of there is good time. It helps to be early to beat the traffic.. Customer service was good.
I found two rats living in my storage locker. I will call the department of public health in Washington DC and report this. It is an embarrassment and a crime to have a facility in such conditions.
The remarks regarding the staff is only pertaining to Ryan CSRwho needs customer service tranining as well as a lesson in what should be shared with the public regarding the termination of management.
everything was great except for access to the facility was limiting
I appreciated that they have Sunday hours, and they were very accommodating even with last minute packing.
The personal, and the rate are great, but the unit itself did not make me feel so great. Would love to see at least light inside the units, and/or climate controlled environment.
Staff friendly and helpful. Convenient location of storage room.
EXCELLENT Staff. I had to wait 4 hours for my movers and they let me wait in the store. Also, there was a problem with the lighting and staff helped us to get alternate light.
Some office assistants weren`t knowledgeful of the discounts available to customers. This made the wait time to process my paperwork extremely long.
The staff is friendly and helpful. I recommend them.
The lowest stair on the move able staircase to access the upper storage units on the 3rd floor should be repaired before someone is injured.
Customer Service Skills were commendable.
They really need to have at least one day with extended hours. People should not have to take time off from work or always use the weekend.
The doors were never locked. The rate was never the same when quoted. the storage units are not lit at all so you must bring a flashlight.
Not a good value for the money I spent. Staff was rude and unhelpful
Overall the experience was positive. We found some staff to be very friendly, proactive, and helpful but the management was reluctant to assist us and provided low-quality customer service.
I was very impressed with the storage facility service. The staff was nice and helpful.
They were helpful and accommodating. Job well done.
The UHaul service people at this location were extremely professional, courteous and efficient. I love the high-tech security access and top-notch service and highly recommend this location.
I was very pleased with this service.
The staff at this location is very friendly and helpful.
The owner Shea staff members Sheldon, Marvin, Tim were helpful and accommodating! It was great to feel welcomed at home after a long road trip from Chicago. They all get A+
The facility was fine - all my stuff was there and there were no problems. The staff was also helpful.
Staff is extremely helpful
Staff is extremely helpful
smelly, disorganized and rude.
The staff at the register was very friendly, but other than that the facility is amazingly sub-par. No lights in the storage facilities.There were also NEVER any parking spaces.The hours also suck.
The staff was very helpful. However, I was not able to get the storage space I reserved in May 2009. This seemed to be caused by a computer glitch.
The actual storage compartment could use more light. The office hours could be more flexible -- staying open longer than 7pm to give customers access to their storage bins longer.
Staff was friendly and helpful but not the storage area itself, isn`t safe and couldn`t access after 7pm weekdays. Not convient for people who work.
The staff at my U-Haul location are consistently very friendly and helpful.
The employee at counter did not look at me or greet me when I first walked in, but the one who showed me the storage units available was, on the other hand, very nice and helpful.
I think that the service was okay but I think that it should be better. More people should be at the desk, I don`t think the desk should ever be left unattended, especially when people are coming in.
I told reservperson I was crippled and got. I got an elev. to the 3rd flr,walk away around the bldg.to my unit.The reservperson should found a unit for my situation at another U-H4in DC.
Overall a very good experience, convenient location, and helpful staff. The 7:00 closing time was a bit tight when I came after work. The desk seemed frequently understaffed.
I would have appreciated slightly later opening hours on some weekday evenings perhaps till 8:00 on Thursdays, at least? Otherwise, I was really pleased with my experience!
The first two storage spaces I was shown were not ready - one dirty, and one still had items still in it - despite having tags indicating that they were ready. Staff were pleasant and helpful.
The unit and facility was not clean enough for me and I never did use the unit because I didn`t feel comfortable putting my things in the unit.
Nice people. Clean environment.
problematic for the past 2 years
I was pleased with the U-Haul agent that helped me. The facilities, however, can be cleaner.
The staff was most friendly and very helpful. Thank you.
The staff was very helpful and friendly. The unit itself is not the cleanest. I guess you get what you pay for.
I was very disappointed with this location -- primarily because when I made the reservation no one informed me that the storage unit could only be accessed by a ladder.
The staff was incredibly helpful and bent over backwards to make everything right for us. We were VERY pleased with their level of service and attention to us.