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U-Haul Moving & Storage of Intown

U-Haul Moving & Storage of Intown

Adresse

2215 5th St NE
Washington, DC 20002

(202) 269-1200

(Two Blocks from the Rhode Island Metro Station)
Itinéraire

Détails

Heures normales

  • Lun -Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Accès à l'entreposage

  • Lun -Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Caractéristiques  

  • Retour 24 heures

Voir les locations

Évaluations des clients U-Haul Moving & Storage of Intown

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of Intown

Cote générale : 4 étoile(s) sur 5

Les commentaires sans texte sont masqués. Afficher

denise y. on 8/3/2015
Évaluation : 5 étoile(s) sur 5

Cuando se hable de mudanza yo recomendare sin dudar a amigos,es exlente el servicio U-haul.

EDWARD B on 8/3/2015
Évaluation : 5 étoile(s) sur 5

The u-Haul staff took me to as many storage units as I needed until we found one that fit my needs. Thank you!

Mike W. on 8/3/2015
Évaluation : 2 étoile(s) sur 5

Completely understaffed, and the one guys computer kept going down.

Jean Paule B. on 8/3/2015
Évaluation : 4 étoile(s) sur 5

Create a system whereby people with reservations are warned beforehand if trucks from a previous user will be late and not ready to rent on time.

BART W. on 8/3/2015
Évaluation : 5 étoile(s) sur 5

Not familiar with the DC area; guy at drop off made it very pleasant; super friendly; quick drop off and I was on my way.

CHRIS W. on 8/3/2015
Évaluation : 5 étoile(s) sur 5

I confirmed a reservation for fri - sat evening. When I arrived was told to return the van by 8am the following day. At that time I noted a text changes the terms of our agreement from 24 hours to 14. Somehow the staff diffused my anxiety I left knowing it was better not to move on a Friday night. Still not sure what happened, I usually rent from that location so maybe it was the familiarity of it all. Good Job

LANCE S. on 8/2/2015
Évaluation : 5 étoile(s) sur 5

Great service.

EVAN C. on 8/2/2015
Évaluation : 5 étoile(s) sur 5

The customer service was excellent and friendly. They actually met me at my truck, took the key from me and subsequently parked it. I asked the attendant "What do I do next?" He said, "You'll get an email receipt" Easiest thing I've ever done. Thank you.

RICHARD M. on 8/1/2015
Évaluation : 1 étoile(s) sur 5

have more people on hand so customers do not wait an hour to pick up their rental.

Thomas R. on 7/31/2015
Évaluation : 2 étoile(s) sur 5

You should send someone from your corporate staff to observe how inefficient and slow this location is. I have rented from many U-Haul locations, and never experienced the delays. The staff was friendly, but perhaps the location is understaffed and is in need of implementing a more expedited process for picking up or returning a rental truck.

JESSICA C. on 7/31/2015
Évaluation : 5 étoile(s) sur 5

Drop off after hours was super confusing

James S. on 7/30/2015
Évaluation : 5 étoile(s) sur 5

Phenomenal experience with a VERY VERY busy location! Polite curtious under pressure!

elizabeth o. on 7/29/2015
Évaluation : 5 étoile(s) sur 5

great services!

Harry B. on 7/28/2015
Évaluation : 5 étoile(s) sur 5

Best uhaul location I've ever been to. Alberto, in particular, is fantastic. Even followed up with me a day later to answer a question I had about my drop off site. Best location I've been to in the DC area.

FRANKLIN M. on 7/28/2015
Évaluation : 5 étoile(s) sur 5

Esha, the sales rep, was very helpful. She was polite and friendly and assisted me in a very professional manner. I like that she took the time to explain the contract. Check-out and return was very simple and hassle free. Good job!

Bob V. on 7/28/2015
Évaluation : 5 étoile(s) sur 5

The gent roman who checked me in was unbelievably courteous and professional!

DONOVAN G. on 7/27/2015
Évaluation : 4 étoile(s) sur 5

Tuck was very clean. Gas tank full. Quick and friendly service, in & out in less than 5 mins.

ANGELA E on 7/27/2015
Évaluation : 2 étoile(s) sur 5

Lost the key to the lock on the storage, was told if we cut it off they would call the police and the charge is breaking and entering .. my own property. Ridiculous.

Steven W. on 7/27/2015
Évaluation : 5 étoile(s) sur 5

They did a great job. Couldn't have been easier or quicker.

ELENA C. on 7/27/2015
Évaluation : 3 étoile(s) sur 5

GOOD: truck was ready on time, with the requested dolly; BAD: truck smelled like someone had been hauling dead carcasses, there is no parking lot, just street parking

Brady G. on 7/26/2015
Évaluation : 4 étoile(s) sur 5

The key drop off sign was ripped off

CHRISTINA S. on 7/26/2015
Évaluation : 1 étoile(s) sur 5

This was a horrible uhaul experience. I made a reservation online for a van and for a specific pickup location. Not only was I told last minute that I needed to pick up my van from a different location when I went to pickup the van I was given a 10 foot truck and I had to pay extra. When I tried to return the truck because it was too big I was given a hard time and had to argue with the salesperson to get some of my money back. I will not be using uhaul again.

gerald p. on 7/26/2015
Évaluation : 5 étoile(s) sur 5

There's nothing to improve upon. Osman and his staff, are the best that I've come across in my delaing with U-Haul. The reservation process was qiuck and easy. I arrived at opening-7:00 am and the staff walked into an early morning rush. Checkout was fast, and easy.

FABIAN O. on 7/23/2015
Évaluation : 2 étoile(s) sur 5

the truck was given to me with incorrect mileage, it was off by 30 miles. I also noticed an employee making collection calls and proceeding to dial away as she told a line of customers to wait. She should do that when no customers are anxiously waiting to be attended

Summer Y. on 7/21/2015
Évaluation : 3 étoile(s) sur 5

The employees were efficient, fast and polite. I had a great experience at this location. Thank you all!

CARLOS F. on 7/21/2015
Évaluation : 5 étoile(s) sur 5

Horrible experience on my move from Maryland to Florida. In North Carolina the air conditioning stopped working. It was around midday and the weather was 95 degrees. Not only was the air conditioning not working but the fan also blew hot air into the truck.

BRADLEY G on 7/21/2015
Évaluation : 5 étoile(s) sur 5

Wish the loading docs were larger or had more but it is DC.

Helen A. on 7/20/2015
Évaluation : 5 étoile(s) sur 5

The staff was very prompt and professional . No problems at all.

MARIA J. on 7/20/2015
Évaluation : 5 étoile(s) sur 5

great customer service help!!!

BERENGERE D. on 7/20/2015
Évaluation : 2 étoile(s) sur 5

I do not understand how the mileage was calculated. I did return the car to hear that I went over 2 miles! However I did not do any detour form NY pick up and DC location + return (via Google route to UHaul return in DC!). I am charged .88$ (!!) when I returned the car 24h00 prior to date AND with much more gasoline.. I honestly think the balance could have been zero and not .88 $!!!!

Bryan D. on 7/20/2015
Évaluation : 3 étoile(s) sur 5

Painless and professional. I appreciate the exemplary and speedy customer service provided at this store. Thanks!

ANNAA C. on 7/19/2015
Évaluation : 1 étoile(s) sur 5

uneducated, incompetent people.

Jennifer W. on 7/19/2015
Évaluation : 4 étoile(s) sur 5

Everything about the staff and this location is great. I believe it is an inconvenience and a money making scheme to give us a vehicle with less than a full tank as Uhaul will always make money off of that situation. It is not difficult to fill up the vehicles, especially when you are located right next to a gas station. Because the vehicle does not show you how much the tank is while you're pumping and because this part of the manual was missing (on tank size), Uhaul got a free $20 off of me. It should also be listed on the gas cap or nearby which type of fuel is neccessary.

YEMI A. on 7/19/2015
Évaluation : 5 étoile(s) sur 5

The customer service at this location was excellent. Pick-up and drop-off could not have gone any better.

Matthew I. on 7/18/2015
Évaluation : 5 étoile(s) sur 5

Great experience!

TAMMY B. on 7/17/2015
Évaluation : 5 étoile(s) sur 5

Excellent Customer Service. Much better than what I have experienced at U-Haul locations in the past.

SAM D. on 7/15/2015
Évaluation : 3 étoile(s) sur 5

No place to park. Need parking spots for pick up and store shopping.

Jennifer B. on 7/14/2015
Évaluation : 4 étoile(s) sur 5

We were very impressed with the two men who greeted us and helped us return the truck. Very friendly and professional. Overall very smooth experience!

Alejandra M. on 7/13/2015
Évaluation : 5 étoile(s) sur 5

Hi My billing in the bank has a total og $80 and did not reimbursed the 37 dollars. How can I get the reimbursment? thanks

ROBERT C. on 7/13/2015
Évaluation : 5 étoile(s) sur 5

Awesome job!! In and out!! Thanks you

Steven L. on 7/12/2015
Évaluation : 5 étoile(s) sur 5

Clean, prompt and professional. Couldn't ask for anything more.

Teresa B. on 7/12/2015
Évaluation : 5 étoile(s) sur 5

It was a terrific experience. No recommendations at this time. Thank you!

Helen K. on 7/10/2015
Évaluation : 5 étoile(s) sur 5

Excellent service! Courteous, prompt, and efficient.

Constanza M. on 7/9/2015
Évaluation : 4 étoile(s) sur 5

The service was excellent, the person that helped us out at the counter and that gave us the Cargo Van was friendly and very polite. The location was OK, it was a plus that it was next to a metro station. The vehicle worked perfectly, but it was not completely clean, and had many bumps. Overall I had a great experience and I would recommend it.

EDWIN U. on 7/9/2015
Évaluation : 5 étoile(s) sur 5

Advance notice that insurance and a padlock are required. Also - and this is BIG - we had an "upper" storage unit --- which was nearly impossible for the large couch we stored. That was an unpleasant surprise, but we managed (with Vic's great help).

EDWIN U on 7/9/2015
Évaluation : 5 étoile(s) sur 5

Anthony promptly and cheerfully greeted us as we drove up - he was great. Nasser was polite and efficient. Vic was fantastic in helping us unload. Great staff!

jeron h. on 7/8/2015
Évaluation : 5 étoile(s) sur 5

My only concern was the cost per mile other than that it was an over all great experience. Thank you.

SYDNEY V. on 7/7/2015
Évaluation : 4 étoile(s) sur 5

I was not called or informed of my pickup time for my uhaul rental until I called the two weeks, the week, and the day before. No one was able to give me an exact time to pickup until 15 hours before which was highly inconvenient for planning purposes

ANITA M on 7/7/2015
Évaluation : 4 étoile(s) sur 5

Usually public restrooms are just plain disgusting. The staff at this location always seemed to keep the restroom in pristine order. And I always saw a staff member sweeping or cleaning the floors.

BEN-ARI B. on 7/6/2015
Évaluation : 1 étoile(s) sur 5

Some personnel were friendly and helpful, but the majority were not; had to go to a different location to receive adequate service

NICOLE M on 7/6/2015
Évaluation : 3 étoile(s) sur 5

The employee working was completely disinterested in helping us with our reservation and appear annoyed and bothered. She did not make eye contact, mumbled and was curt in her communication.

ANNE D. on 7/5/2015
Évaluation : 5 étoile(s) sur 5

Wonderful staff

ANNE D. on 7/3/2015
Évaluation : 5 étoile(s) sur 5

My customer re was beyond perfect- wonderful!!! And I rented a van that was in perfect shape!!!!

Corey W. on 7/3/2015
Évaluation : 3 étoile(s) sur 5

There needs to be more staff on hand for reservations. It took over 20 minutes for me to be seen by one of your reps.

Bradford B. on 7/3/2015
Évaluation : 5 étoile(s) sur 5

Overall, really impressed. It was a busy day but staff moved customers through quickly and were generally very friendly and helpful!

THOMAS F. on 7/3/2015
Évaluation : 4 étoile(s) sur 5

Quick here usually. This time was a good experience.

Seth K. on 7/3/2015
Évaluation : 4 étoile(s) sur 5

The customer service was great!

KATELYN D. on 7/1/2015
Évaluation : 1 étoile(s) sur 5

not lie about how much you'll charge us in the end. the cashier told us the total would be about $50 and charged us $82 for a total of having the truck for less than an hour and going 3 miles. she was also not very nice.

Bronwen R. on 6/30/2015
Évaluation : 5 étoile(s) sur 5

Got the job done. In and out of the office quickly. Thanks!

ADEGBOYEGA O. on 6/30/2015
Évaluation : 2 étoile(s) sur 5

Costs and charges were not fully explained, but hidden both prior to rental and after..

LAWRENCE G. on 6/30/2015
Évaluation : 4 étoile(s) sur 5

All was great!

BENJAMIN E. on 6/29/2015
Évaluation : 3 étoile(s) sur 5

The location was centrally located but instructions were unclear on how to drop off equipment after hours.

Matthew K. on 6/29/2015
Évaluation : 4 étoile(s) sur 5

it was very busy so more consoles for the employees, but the truck was great.

BEBORAH M. on 6/29/2015
Évaluation : 5 étoile(s) sur 5

good job

GREGORY H. on 6/29/2015
Évaluation : 5 étoile(s) sur 5

Best U-Haul experience we have ever had. Well-run, professional, courteous and friendly -- and the truck we ordered was ready when we needed it. Went back a couple of times for additional moving supplies, including exchanging some, and that went very smoothly, too. Kudos to Hassan and all the others.

HAROLD M. on 6/29/2015
Évaluation : 5 étoile(s) sur 5

If there is an award for customer service, this location should be tops on your list. Saturday afternoon was rainy and miserable and they were very busy yet they were efficient and helpful. Osmand who waited on me was very professional.

Brian D. on 6/29/2015
Évaluation : 4 étoile(s) sur 5

Prompt and friendly service.

DAYNA D. on 6/28/2015
Évaluation : 5 étoile(s) sur 5

This drop off location was top notch. Very friendly and professional. Quick in and out.

LOUIS G. on 6/28/2015
Évaluation : 3 étoile(s) sur 5

I paid for an appliance dolly, which they did not include. I had to go to a separate location in Baltimore to pick up the dolly.

Adam M. on 6/27/2015
Évaluation : 5 étoile(s) sur 5

The cargo van rental, service, and location were all great. If I could add one comment, it would be that the plastic bed protector I purchased for moving a mattress was terrible. It ripped almost immediately after being put on, didn't have a flap to tape shut to ensure that the mattress was totally covered, and was all in all a poorly designed, cheap piece of junk that caused my mattress I was moving to get very dirty. But the van rental itself was great.

George G. on 6/27/2015
Évaluation : 3 étoile(s) sur 5

Drop off was very easy and quick

TRICIA S. on 6/27/2015
Évaluation : 1 étoile(s) sur 5

You need to fire the staff and hire respectful honest people.

TRICIA S on 6/27/2015
Évaluation : 1 étoile(s) sur 5

This is the worst uhaul ever. The staff is consistently rude,, unhelpful and incompetent. I had to call corporate to get anything done.

SETH R. on 6/26/2015
Évaluation : 5 étoile(s) sur 5

the gentleman that helped me, I wish I could remember his name, was excellent. Friendly, helpful, and efficient both on pick up and delivery at the inwood location in DC

JASON K. on 6/25/2015
Évaluation : 5 étoile(s) sur 5

staff was very friendly and helpful

Kevin B. on 6/23/2015
Évaluation : 2 étoile(s) sur 5

Before I turned my truck in, I stopped and filled the gas tank completely at a station a few blocks away. Upon arrival at the u haul facility, there was a backup of 6 different rental trucks in the street, all trying to park and close out, all blocking traffic in four directions. After fruitlessly waiting in the car for 20 minutes for the uhaul agent outside to tell me what to do, I realized I would probably just have to go inside first. With nowhere open on the uhaul lot to park, I had to park the truck 50 feet down the street. I went inside, flagged someone down, and indicated where I had parked the car so I could begin the checkout process. The gentlemen was previously extremely busy with all the folks turning their trucks in, so instead of a proper checkout, he looked at me and told me I was all good, and that he would email me the reciept. Upon receiving the receipt, I noticed that the gas tank was marked well below the full line by the agent who brought it in, and that I was charged an additional 22.10 because of it, even though I filled the tank completely immediately arriving. I'm not sure how to resolve this, but I'm very disappointed that I'm being charged erroneously on top of the insane return experience I had.

Dan M. on 6/21/2015
Évaluation : 4 étoile(s) sur 5

Was in and out in less than 15 minutes. Very friendly stall.

MARK B on 6/19/2015
Évaluation : 5 étoile(s) sur 5

This place was very convenient. The staff was always very helpful and friendly.

AFOLAKE O. on 6/17/2015
Évaluation : 1 étoile(s) sur 5

They are very rude and unprofessional. Ghetto appearance overall. Manager is ignorant. They tried to cheat me out of money. For example, they tried to charge me for two gallons of gas for driving 16 miles. They charged me 17 miles. Ilook at the mileage before I got out of the truck. I drove the same distance on Pensky truck yesterday and only had to pay for 16 miles. They always leave gas at a level that is hard to replace without going over. I went back there yesterday tried to rent, I was told I that I left the truck dirty Saturday even though they gave me a water hose to wash the truck and I did for 20 minute. Why didn't they tell me that the truck was not clean enough right then and there instead of leaving note in my contract which by the way, I waited for him to write his nasty comment. He was full of joy when he finished. The way they treat black people at this location is ridiculous! I wouldn't be going back! neither my family and friends now that I found Pensky.

AQUILINO L. on 6/15/2015
Évaluation : 5 étoile(s) sur 5

We using the truck for opening houses every week end. And this location always makes sure we get the truck we need on time and for the time we need. The manager Osman is awesome and everybody else at this location . This is by far the best location in Washington, D.C. . Thanks Abdul , Dantey , sakaya ,Tom and rest of the team..

TARA M. on 6/15/2015
Évaluation : 5 étoile(s) sur 5

Thank you 5th Street. Thank u Abdul !

NICOLE F. on 6/15/2015
Évaluation : 5 étoile(s) sur 5

Friendly, easy to drop off. They were managing multiple truck drop offs and were able to answer all of our questions and help us with the billing.

SIDNEY P. on 6/14/2015
Évaluation : 2 étoile(s) sur 5

The manager at the time Mr.Abdul was extremely rude and unhelpful. I informed him that the trailers braking mechanism sime

KISHA LASHAWN S on 6/14/2015
Évaluation : 2 étoile(s) sur 5

I moved my belongings out and it was a huge dead RAT inside. The facility employees did not apologize or offer anything. That was very Poor customer service.

CATHERINE D. on 6/13/2015
Évaluation : 4 étoile(s) sur 5

The cage in the van makes it very difficult to see, drive properly

Benjamin G. on 6/12/2015
Évaluation : 5 étoile(s) sur 5

Thank you for making it possible to offset the carbon of my vehicle use by contributing to the Conservation Fund.

John G. on 6/12/2015
Évaluation : 4 étoile(s) sur 5

my experience was good. The staff was very helpful and kind. The attention was quick and the car was ready by the time the representative made the updates in the system.

CHIRADE B. on 6/10/2015
Évaluation : 1 étoile(s) sur 5

Manager there is delinquent thus his staff have no where to look for direction. I might as well just show up there one day and call myself manager, clearly I know nothing about your company but I meet the current qualifications you have set forth.

LUIS G. on 6/9/2015
Évaluation : 5 étoile(s) sur 5

Thanks for you excellent service,

TERRY J on 6/9/2015
Évaluation : 3 étoile(s) sur 5

YOUR PEOPLE WAS VERY HELPFUL GLAD THAT YOU OPEN ON SUNDAY

GREGORY R. on 6/8/2015
Évaluation : 5 étoile(s) sur 5

Very nice people.

Jeffrey S. on 6/8/2015
Évaluation : 5 étoile(s) sur 5

Staff was efficient and quick. With setting up the reservation online, I was able to pick up the truck in 10 minutes and was quickly on my way and the return was just as fast. Highly recommend.

MICHAEL E. on 6/7/2015
Évaluation : 3 étoile(s) sur 5

hand truck was not in the best shape - wheels were quite worn and it did not work well

Eden K. on 6/7/2015
Évaluation : 5 étoile(s) sur 5

The staff was friendly, quick and helpful.

Rashaand S. on 6/7/2015
Évaluation : 5 étoile(s) sur 5

Excellent service!!

ELIZABETH W. on 6/7/2015
Évaluation : 4 étoile(s) sur 5

Everybody was very friendly & well versed in the equipment. I needed the smallest truck for a couple of hours & all worked out very well

Elizabeth B. on 6/6/2015
Évaluation : 5 étoile(s) sur 5

The truck only had about 1/4 tank of gas and it would be nice-especially in a large city to have at least a half tank. However, the staff was really great.

ALEX B. on 6/6/2015
Évaluation : 5 étoile(s) sur 5

Everything was great, both attendants were very helpful and friendly. I appreciate the work and effort they put in to make a customer feel satisfied. Thank you's aren't enough to pay the bills though so please take care of them!

PATRICK M. on 6/6/2015
Évaluation : 4 étoile(s) sur 5

All of the service reps I spoke with were courteous and helpful, even when I kept making scheduling changes. Vehicle availability has been good both times I used them. Engine power was plentiful. I've used trucks before that could barely get up to 50 mph on the highway with only half a load. The only problem was the passenger door that had to be slammed to get it shut all the way.

CAROLINE J. on 6/2/2015
Évaluation : 4 étoile(s) sur 5

Only thing I would say is the line to get help was very long and there were obviously other people working but no one else came to assist.

CLIFFTON P on 6/2/2015
Évaluation : 2 étoile(s) sur 5

Well use again

Angela M. on 6/1/2015
Évaluation : 4 étoile(s) sur 5

Nice woman served me. They were busy but she was attentive and acknowledged me waiting in line.

Thomas P. on 6/1/2015
Évaluation : 5 étoile(s) sur 5

Great service. Fast and friendly. Had nothing but great service at this location in the handful of times I have used them. Many Thanks!

Thomas P. on 6/1/2015
Évaluation : 5 étoile(s) sur 5

Excellent and quick service from Aiesha. Very friendly and helpful. Thank you so much to her and the rest of the staff for their great assistance.

Julia G. on 6/1/2015
Évaluation : 2 étoile(s) sur 5

We had to wait an hour for the truck we reserved online. They should make sure all trucks are available for your reservation. This location also does not pick up their phone. There is a recording that says there was an "error" anytime you try to call.

DAVID D. on 5/31/2015
Évaluation : 3 étoile(s) sur 5

Ensure adequate staff in the lobby. Had a line of 5+ people and no one at the desk.

Richard P. on 5/31/2015
Évaluation : 3 étoile(s) sur 5

When returning the vehicles, there is no clear indication of where to park the trucks.

CONOR J. on 5/31/2015
Évaluation : 1 étoile(s) sur 5

After dropping off my U Haul at the Town & Country U Haul in Huntersville, NC I was informed by an employee at that location that the auto transport which an employee at the Washington DC U Haul location had installed for me, was NOT properly installed. The employee at Town & Country of Huntersville was absolutely flabbergasted, and apologized for what he said was one of the most extreme cases of an improperly installed auto transport he had ever seen. Essentially, my tires were not strapped in, and the straps were just around my axles, so the car was essentially "floating" on the truck, and could have fallen off at a moments notice. On top of that, the brake lights did not work, as the employee at the DC Uhaul location did not put the brake wires up high enough, so that they drug on the ground and eventually melted. The fact that I did not know how to install the auto transport and had to rely on an employee at this location to install it for me, and, by not installing it correctly, they put my life and others on the road at risk, extremely angers me. I paid over $850 for a 15 foot truck from Washington, DC to the Charlotte area, and essentially risked my life, others, and potentially damaged my car in the process due to the tire straps being around my axles. I am seeking reimbursement from uhaul for this experience, as this is absolutely unacceptable.

Thomas H. on 5/30/2015
Évaluation : 3 étoile(s) sur 5

Great customer service from the young lady this morning when I picked up my van. Also when I dropped off there was a line and a polite helpful man asked if I was dropping off and said he would take the key for me and I could skip the line. Great staff and service. -Tom

Stan H. on 5/30/2015
Évaluation : 4 étoile(s) sur 5

It was a very busy day due to it being the end of month. Also, the location, although convenient, seems to be too big for its britches in that there is very little room to park. Quite a busy block.

Marc B. on 5/29/2015
Évaluation : 4 étoile(s) sur 5

My first time renting from U Haul. It was a great experience!

VIVIAN TERESA T on 5/29/2015
Évaluation : 1 étoile(s) sur 5

Staff was rude,and disrespectful

MARK R. on 5/28/2015
Évaluation : 4 étoile(s) sur 5

My associate was great. It was slightly before 7am and she was already taking care of a lot of things. She got me ready and on my way in no time. Very courteous and helpful - even when I picked up boxes a few weeks earlier.

GUSTAVO G. on 5/28/2015
Évaluation : 5 étoile(s) sur 5

Great workers!

alice w. on 5/27/2015
Évaluation : 5 étoile(s) sur 5

I was scheduled to pick up my truck at 1750 Bladensburg Road. When I arrived I discovered that they did not have a truck and sent me to 2215 5th St NE Washington, DC 20002. When I arrived the management was great and had my truck waiting. Check-in was quick and easy. I highly recommend this location

JOHN M. on 5/26/2015
Évaluation : 1 étoile(s) sur 5

First of all you need to send a price confirmation to the customer upon booking. I will not be booking with UHaul again because when I originally booked the truck the rate was somewhere in the 700 dollar range and with the insurance I selected it was right around 1000 total before tax. When I paid at the store the base price for the truck was almost 1000 so the total with insurance and tax came to around 1250. When I checked my email to see what the quote price was I realized that the original price wasn't in the email and that I had to connect to a link which clearly had altered the price. Also, my debit card was declined despite having four times the amount necessary in my account. Finally, the attendant was a huge dick.

Tristan F. on 5/25/2015
Évaluation : 3 étoile(s) sur 5

I called the central office customer service number the day before, and they told me I could pick up the truck at 7 am. When I arrived at the location, I was told the truck would not be ready until noon. They then transferred my rental to a different location, and I spent an hour on the bus to get there and pick up the truck.

RYAN P. on 5/24/2015
Évaluation : 4 étoile(s) sur 5

Prompt customer service and great communication.

WILLIAM S. on 5/24/2015
Évaluation : 5 étoile(s) sur 5

The staff that assisted me we extremely prompt and professional. I had not one issue with reserving my 15 Footer! You guys are outstanding!

MICHAEL B. on 5/24/2015
Évaluation : 4 étoile(s) sur 5

Difficult location to drop off vehicles

Roberto R. on 5/24/2015
Évaluation : 4 étoile(s) sur 5

The price of $19.99 to rent a 10' truck is fairly deceiving. I used the rental truck for about 8 hours and only drove it for approximately 13 miles and my bill came out to $51.00. A bit of gouging if you ask me. Otherwise, no discredit at all to the vehicle itself and most importantly the employees working at this particular site who would go above and beyond to assist you anyway they can.

CHET B. on 5/22/2015
Évaluation : 5 étoile(s) sur 5

Aisha was the best *****

Julius A. on 5/22/2015
Évaluation : 4 étoile(s) sur 5

THEY TREAT ME LIKE A VALUED CUSTOMER

JUSTIN D. on 5/22/2015
Évaluation : 1 étoile(s) sur 5

Make sure that auto transport tires aren't flat before you let a customer load an auto.

ZELDA L. on 5/21/2015
Évaluation : 5 étoile(s) sur 5

Good service. Used this U Haul before and like the service. Near Rhode Island Home Depot. Good location.

CECIL B. on 5/20/2015
Évaluation : 5 étoile(s) sur 5

We are a non profit veterans organization and have been around since 1968. I have been using U haul since 1978 or before. We want to use the corporate discount rates and hope to do so soon. however we are very very please with the team at 5 th NE in DC and usually all that we have used except for a couple and that was perhaps an individual. I have been doing disaster relief with the American Red Cross for approximately 9 yrs this time around and U haul is always there with so many more. I think we used 50 on a daily basis for months in NY during Hurricane Sandy. I know you make good money from us but you do a good job. Cecil Byrd Washington, DC' Natl Assn of Concerned Veterans (NACV) 202 680-3142

BRUCE G. on 5/18/2015
Évaluation : 5 étoile(s) sur 5

When a competitor's truck reservation fell through, I walked in with no reservation. The staff here went way above and beyond to find me a one-way rental. They turned a potential disaster to a wonderful example of excellent customer service. I highly recommend this location.

JOHNNY WAYNE L. on 5/18/2015
Évaluation : 5 étoile(s) sur 5

Nothing really. It was forward and simple. Thanks.

JAMIE LEE H. on 5/18/2015
Évaluation : 1 étoile(s) sur 5

We were given a large Uhaul moving truck instead of the van we ordered. At no point during the ordering process were we told vans were only for local moves until we picked it up and at that time it was too late to cancel the order which is what I would have done if there were any other options. The customer service at this location was very poor. They did not care that the order was incorrect. The online Uhaul customer service was also terrible. I had to change the order twice because it was posted incorrectly and it still was not updated resulting in no available locations to drop off the Uhaul. The customer service representative was terrible. Not only did he not care that there were no locations available to drop off the van, he insisted we keep it for 2 more days when we had no where to put it in Manhattan. To top it off he refused to let us speak to a supervisor and then hung up on us. I will never use Uhaul again.

JACOB S. on 5/17/2015
Évaluation : 5 étoile(s) sur 5

Helpful staff and great customer service. They took care of everything quickly and got us on the road early.

MIKE L on 5/17/2015
Évaluation : 2 étoile(s) sur 5

The unit was extremely inconvienient

ANDREW L. on 5/16/2015
Évaluation : 5 étoile(s) sur 5

Sales person was knowledgeable, responsive, spot on. Give the woman a raise.

DOMINIQUE W on 5/16/2015
Évaluation : 5 étoile(s) sur 5

I was impressed with my service! The location seems secure and everything was convenient. The front desk staff were awesome.

Jon S. on 5/16/2015
Évaluation : 3 étoile(s) sur 5

Rental return space should be marked and available. The property is cramped. It's hard to manouver for the retail renter. Otherwise every one was reply friendly and helpful.

MELESSE W A. on 5/13/2015
Évaluation : 5 étoile(s) sur 5

Thank you for the excellent service , my experience wouldn't be the same without the help of Abdul...again thank you Abdul.

Sarah B. on 5/12/2015
Évaluation : 3 étoile(s) sur 5

Received wrong dolly, and "Check Engine Oil" light came on almost immediately. Had some trouble with engine turning over after 50mi. drive.

WILLIAM A. on 5/12/2015
Évaluation : 5 étoile(s) sur 5

Best location in washing DC and again thanks to my buddy Abdoul ...

TARA M. on 5/12/2015
Évaluation : 5 étoile(s) sur 5

Thank u Abdul ...

CORENE K on 5/12/2015
Évaluation : 3 étoile(s) sur 5

none

Sidena P. on 5/11/2015
Évaluation : 5 étoile(s) sur 5

I truly appreciate the help I received from Iesha, she was sooooo awesome!! I have to come back in August and I hope that I have another good experience because this recent one was great. Iesha does her job effectively and with great customer service!

MARCIA M on 5/11/2015
Évaluation : 4 étoile(s) sur 5

I think his name was abdul kammar im not sure he was wonderful and so professional i was amazed He could multi task and was helpful your lucky to have him working for you

Sharyn B. on 5/11/2015
Évaluation : 3 étoile(s) sur 5

The gentleman that I communicated with at the 5th Street location were very professional, helpful and nice. My only suggestion would be to have a better place were customers can park their vehicles while utilizing the rental.

JULIUS A. on 5/10/2015
Évaluation : 5 étoile(s) sur 5

NOTHING ITS RIGHT AS IT IS PERSONAL IS THE BEST

MICHAEL M. on 5/10/2015
Évaluation : 3 étoile(s) sur 5

I requested a van on the uhaul website by clicking on a photo of a VAN. When I got to uhaul, I was given a 10' box truck ("moving van"), even though I wanted a smaller, more fuel-efficient vehicle. The term "moving van" is a misnomer and leads to confusion and customer frustration, plus wasted time and energy by staff. Fix the website and the reservation system to ensure that what people order is what they get.

PHILIP G. on 5/10/2015
Évaluation : 4 étoile(s) sur 5

Store front & interior is overdue for an upgrade. ***Staff is good & courteous!

BRIAN S. on 5/10/2015
Évaluation : 5 étoile(s) sur 5

Aysha is an excellent asset to this location, she is extremely efficient and got me on my way even though the location itself was very busy. I would recommend that you add staff to this location (mostly to alleviate the burdens of your current workers)- but also make sure you hang on to the great staff that you already have.

Anna S. on 5/9/2015
Évaluation : 5 étoile(s) sur 5

The manager here is the nicest man ever. I have never moved before and I was very nervous. He made the experience very pleasant by answering all my questions and telling me it would be easy. He was right! I felt very empowered. A+

BOBI B on 5/8/2015
Évaluation : 5 étoile(s) sur 5

Aeshia, store manager staff members were great!

Paul D. on 5/8/2015
Évaluation : 5 étoile(s) sur 5

24 hour drop worked great

Frank E. on 5/6/2015
Évaluation : 4 étoile(s) sur 5

Set up a designated drop off and / or pick up spot. You are located in a very tight area, near a corner on a narrow street.

JUSTIN R. on 5/5/2015
Évaluation : 5 étoile(s) sur 5

Excellent customer service.

Jovita J. on 5/4/2015
Évaluation : 1 étoile(s) sur 5

The manager was rude & I won't be using this place again.

Shauna P. on 5/4/2015
Évaluation : 3 étoile(s) sur 5

The van was clean and new and well maintained. Two of the 4 employees I observed or interacted with were friendly and clearly wanted to help customers. The other 2 employees either didn't seem to know what was going on or they didn't care. The van I rented was at the location, but it took some time to locate it.

Richard A. on 5/4/2015
Évaluation : 5 étoile(s) sur 5

The location was very convenient to the university which allowed for an expedient pickup. The customer service representative was polite and ensured the trailer was connected to our vehicle correctly.

Luca P. on 5/3/2015
Évaluation : 3 étoile(s) sur 5

Service was great. Probably open another shop around Rosslyn area?

MICHAEL M. on 4/30/2015
Évaluation : 5 étoile(s) sur 5

The entire staff was super helpful and very accommodating.

Melissa J. on 4/30/2015
Évaluation : 3 étoile(s) sur 5

It was safest and easy and eye were very helpful

REBECCA C. on 4/29/2015
Évaluation : 5 étoile(s) sur 5

I had a great experience with the staff and with overnight drop-off adjustments. Everything was explained well and they adjusted with no additional charge to a last minute request.

JOYCE M on 4/25/2015
Évaluation : 5 étoile(s) sur 5

Employee displayed excellent customer service!!!

Christopher H. on 4/25/2015
Évaluation : 5 étoile(s) sur 5

Everything was handled well. My reserved van was ready when I arrived. The staff at pickup and drop off were pleasant and efficient. Great experience.

paivi s. on 4/25/2015
Évaluation : 5 étoile(s) sur 5

i mostly rent vans and pay for the mileage when i need something big from home depot or the like (in town). i always use this location and i've never had a bad experience. solid staff here :)

SANDRA C. on 4/24/2015
Évaluation : 5 étoile(s) sur 5

Not a thing! BEST Uhaul location we've used!

JOSEPH I. on 4/24/2015
Évaluation : 5 étoile(s) sur 5

Everyone was super pleasant and helpful to work with. We had a great experience.

Christopher O. on 4/23/2015
Évaluation : 3 étoile(s) sur 5

When renting the truck, the customer service rep failed to mention that I should check the truck over before putting my initials on the form that shows I specified any current damages I discovered. While there were no issues, I was left to worry if I'd be charge for previous damages because I hadn't marked them down until afterward. Truck had heavy damage to the hood that was repaired.

ELIZABETH T. on 4/20/2015
Évaluation : 5 étoile(s) sur 5

The staff was SO HELPFUL and kind. I really had an excellent experience. Great job at this location. It really made my move less stressful.

MARC G. on 4/20/2015
Évaluation : 5 étoile(s) sur 5

The people were super friendly and helpful even though I came to return my UHaul 5 minutes before the close of business. Thanks!

AMANDA S on 4/19/2015
Évaluation : 5 étoile(s) sur 5

Osman provided stellar customer service and was the reason I will be recommending this location to my friends and family.

matthew b. on 4/18/2015
Évaluation : 5 étoile(s) sur 5

Everything was fantastic. You might consider a partial-day rate -- for those of us who may only need a vehicle for a few hours -- to ensure supply stays strong.

derric t. on 4/17/2015
Évaluation : 5 étoile(s) sur 5

Unlike Many other Uhual experiences this mornings pickup was a pleasant surprise. The Uhual representative at this location was full of energy and completed the transaction without delay. Thanks

BILL W. on 4/15/2015
Évaluation : 5 étoile(s) sur 5

Nothing. Iesha and the rest of the staff were very helpful and made my move much easier. Thanks!

PETER D. on 4/15/2015
Évaluation : 5 étoile(s) sur 5

Staff was very friendly when I dropped off the equipment; many thanks.

SCOTT C. on 4/11/2015
Évaluation : 5 étoile(s) sur 5

Excellent overall operation - very helpful management and staff. I would give them an A+.

RICHARD M. on 4/7/2015
Évaluation : 3 étoile(s) sur 5

they guys were great - even when they were faced with a manual workaround because the card reader was not working properly.

SCOTT C. on 4/6/2015
Évaluation : 5 étoile(s) sur 5

Excellent operation - great customer service, helpful staff, clean equipment.

Katelyn S. on 4/6/2015
Évaluation : 4 étoile(s) sur 5

I dropped off my U-Haul after hours. The signs for key drop off and parking were clearly labeled and easy to find.

TIFFANY H on 4/2/2015
Évaluation : 3 étoile(s) sur 5

Friendly, Helpful staff, just bad parking and loading/unloading space problem

KEVIN C on 3/24/2015
Évaluation : 4 étoile(s) sur 5

Customer Service was excellent! Very pleased. Thanks!

JISINET U on 3/20/2015
Évaluation : 1 étoile(s) sur 5

U-hual is way too expensive for the service you get.

LINDA B on 3/17/2015
Évaluation : 4 étoile(s) sur 5

Service was exceptional

JAMES D on 3/15/2015
Évaluation : 1 étoile(s) sur 5

The few days I needed in the second month should have been prorated, instead I was charged for a complete month.I will NEVER use your service again. I will NEVER recommend your service to anyone.

WILLIAM S on 2/28/2015
Évaluation : 3 étoile(s) sur 5

i will begin to look for another storage who VALUES ME AS A RETURN CUSTOMER, Disappointed William Smith Jr.

JUANITA A. W on 2/2/2015
Évaluation : 4 étoile(s) sur 5

It was very nice but it was to expensive

SHARISE W on 1/20/2015
Évaluation : 4 étoile(s) sur 5

My belongings have been in the storage 4 2yrs I only checked on it twice and everything was still the same I would recommend... The only problem I hadd was that my bill kept goin up!!!

DIANA X on 1/19/2015
Évaluation : 5 étoile(s) sur 5

staff was friendly

JOYCEL B on 1/14/2015
Évaluation : 2 étoile(s) sur 5

The staff and unit was excellent. I went online to find the unit and I should have checked out the location before hand. The street was tight and it was not easy to get in or out.

KELLI ELIZABETH R on 1/7/2015
Évaluation : 5 étoile(s) sur 5

They were very nice and helpful we were able to rent a storage and drop off our uhaul at the same time. I would recommend them to others.

JACOB J on 1/2/2015
Évaluation : 3 étoile(s) sur 5

Note: The late fees high, and unnecessary. Otherwise, probably would have kept storage longer.

CARROLYN P on 12/28/2014
Évaluation : 4 étoile(s) sur 5

Would be nice to have lighting in the storage room itself.

MELVIN C on 12/16/2014
Évaluation : 3 étoile(s) sur 5

I would recommend this U-Haul Storage Facility because,the Manager was always friendly and the staff was too. They go out their way to make sure you was taken care of in a professional way.

ANDREW G on 12/16/2014
Évaluation : 4 étoile(s) sur 5

Staff working morning of 12/15/14 were absolutely excellent! Can`t remember the woman`s name, but she was so helpful, as was her colleague. Thank you!

KEVIN C on 12/8/2014
Évaluation : 5 étoile(s) sur 5

The staff for the truck rental and storage set up were exceptionally helpful and we will always consider this particular U-Haul store our 1 choice for rental and storage

DAVID L on 11/29/2014
Évaluation : 3 étoile(s) sur 5

The main problem is the location and lack of parking in loading dock. The rental trucks are often cleaned and returned in dock. The staff is nice, but they could do more to clear access.

BLUSHEL O on 11/16/2014
Évaluation : 4 étoile(s) sur 5

24 hours access would have been ideal. Disappointed at not being reimbursed for 1/2 of my monthly rental when I cleared out of storage on the 15th of the month.

MICHELLE AMALIA M on 11/2/2014
Évaluation : 4 étoile(s) sur 5

We had a great experience. Staff was very efficient and helpful. Facility was well maintained.

VIVIAN TERESA T on 10/19/2014
Évaluation : 2 étoile(s) sur 5

Rude and unprofessional

SPENCER F on 10/12/2014
Évaluation : 4 étoile(s) sur 5

Good spot

SPENCER F on 10/4/2014
Évaluation : 3 étoile(s) sur 5

Good spot, but staff seemed overburdened/too busy.

GEOFFERY W on 10/4/2014
Évaluation : 2 étoile(s) sur 5

Constantly list my checks and charge late fee

HAROLD MAURICE W on 10/2/2014
Évaluation : 5 étoile(s) sur 5

Manager and staff gave great customer service.

SCOTT B on 9/17/2014
Évaluation : 5 étoile(s) sur 5

Your folks were really helpful to us.

GAVIN W on 9/9/2014
Évaluation : 4 étoile(s) sur 5

If the storage facility hours went a little bit later in the evenings, it would be more convenient. But this is a suggestion and not a complaint.

THOMAS M on 9/1/2014
Évaluation : 3 étoile(s) sur 5

Unorganized, poorly managed

JEAN C on 8/13/2014
Évaluation : 3 étoile(s) sur 5

The corridors are a bit dark, but do have lights. The card access isn`t working now, otherwise I would give it a very good rating.

JULIA P on 8/13/2014
Évaluation : 3 étoile(s) sur 5

I was told to email the GM for a discount b/c there was a pole in my unit. After my 3rd email he replied he was waiting for UHI to reply, then I never heard from him again. I never got my discount.

GARRETT W on 8/12/2014
Évaluation : 3 étoile(s) sur 5

Only issue I have is that I prepaid for the entire month of August. I did not use the unit for the entire month, but was not given a portion of the prepaid month back.

MICHELLOE T on 8/10/2014
Évaluation : 2 étoile(s) sur 5

When I moved and retrieve my belongings from u haul storage some of my belongings had mice/rat dropping, they had gnawed on some items and moldy smell.

BRIAN D on 8/7/2014
Évaluation : 5 étoile(s) sur 5

There is limited parking in the area, but staff was very helpful about directing where was okay to park while dropping off and loading.

EUGENE S on 8/6/2014
Évaluation : 3 étoile(s) sur 5

one staff members attitutude was uncalled-for

ABDUL K on 8/5/2014
Évaluation : 3 étoile(s) sur 5

Some very great staff members. But I found processing times at counter to be a little bit slow.

JUDSON K on 8/3/2014
Évaluation : 3 étoile(s) sur 5

Sidewalks, driveways in disrepair making moving difficult. Wish units had interior lighting.

COLLIN I on 7/18/2014
Évaluation : 5 étoile(s) sur 5

The staff at this location exceeded my expectations in helpfulness and at every interaction from the initial check in to final close out.

KATHERINE W on 7/17/2014
Évaluation : 2 étoile(s) sur 5

The weekday hours makes it difficult to access for someone who works until 6 or 7 like many DC residents. The staff was fairly slow and one was quite rude on the phone.

JOHN W on 7/12/2014
Évaluation : 2 étoile(s) sur 5

Prices toooo high for the spsce amount

RONDA C on 7/1/2014
Évaluation : 2 étoile(s) sur 5

Staff was generally helpful. Bldg felt safe. poor lighting on floor. Some rodent was living in my unit. There was pee, droppings, and hair on my things.Fees went up too often

KRISTIAN P on 6/30/2014
Évaluation : 4 étoile(s) sur 5

The staff is helpful and the units are clean.

DAPHINE W on 6/24/2014
Évaluation : 3 étoile(s) sur 5

service was good,the staff friendly and helpful,

DANA A on 6/12/2014
Évaluation : 1 étoile(s) sur 5

The manager, Osman, was EXTREMELY rude and unwilling to assist with resolving an issue that was caused by Uhaul. I will be reporting him to the company`s national headquarters.

PAMELA ANN G on 6/8/2014
Évaluation : 5 étoile(s) sur 5

Convenient pleasant experience...

ROSE Z on 6/6/2014
Évaluation : 5 étoile(s) sur 5

Excellent staff!,the friendliest and most efficient from Oz, the manager and all the personnel,especially, Alberto.

ARTHUR M on 5/20/2014
Évaluation : 5 étoile(s) sur 5

The staff was extremely helpful and handled the entire transaction over the phone for me.

JESSICA FRANCINE T on 5/17/2014
Évaluation : 2 étoile(s) sur 5

The professionalism and workplace competency was disappointing, awkward and sometimes aggravating!

SAMANTHA C on 4/28/2014
Évaluation : 5 étoile(s) sur 5

I used the storage space for almost 3 years. Every one has been courteous and helpful. Thank you. Samantha Chong

NICOLAS M on 4/21/2014
Évaluation : 5 étoile(s) sur 5

I am new to self storage and I found the facility clean and the facility Manager was very helpful.

FRANCHETTA W on 3/13/2014
Évaluation : 5 étoile(s) sur 5

Thanks to a great team at the 5th St NE U-Haul. Everyone had been extremely nice, professional. Continue the gr8t work : Have a blessed day!

FRANCHETTA W on 3/13/2014
Évaluation : 5 étoile(s) sur 5

Thanks to a great team at the 5th St NE U-Haul. Everyone had been extremely nice, professional. Continue the gr8t work : Have a blessed day! Franchetta/Tiawatha

CHRISTOPHER M on 3/9/2014
Évaluation : 5 étoile(s) sur 5

Very impressed by the friendly and helpful staff!

BRIANNA R on 3/7/2014
Évaluation : 1 étoile(s) sur 5

The place was unsecured for months. Rats entered the facility a horrible smell developed. My unit acquired the smell rats destroyed my items. I`m furious disgusted.

BROOKLAND TRUE H on 2/23/2014
Évaluation : 4 étoile(s) sur 5

Please e-mail password so I can view my account on-line. Want to make sure fees have stopped

SABRA JOSEPHINE C on 2/19/2014
Évaluation : 3 étoile(s) sur 5

I don`t appreciate that it`s very difficult to share storage with somebody else due to access limitation and etc etc. I am not going wasted my time discuss this with you.

JASMINE T on 2/16/2014
Évaluation : 4 étoile(s) sur 5

Iesha Hicks was awesome! She explained our options and took us to see different storage sizes so that we choose the option that best fit our needs. I would definitely recommend this facility

GLORIA ANN R on 1/27/2014
Évaluation : 3 étoile(s) sur 5

I think they should have a light inside of the storage bin, so you can see how to set your stuff in. Other then that everything was great. thanks

KERI M on 1/23/2014
Évaluation : 5 étoile(s) sur 5

I especially appreciated the helpful staff!

ADAM C on 1/7/2014
Évaluation : 1 étoile(s) sur 5

Water leak into unit and damaged several items. Facility smelled like cat litter. On 3 occasions staff parked vans in front of the loading dock which prevented access

TONY A on 11/25/2013
Évaluation : 4 étoile(s) sur 5

Iesha made my experience great. She was clear, informative, helpful, honest, and very friendly. Iesha made the process quick and easy. Her great customer service helped seal the deal!

LUNDEN H on 11/25/2013
Évaluation : 3 étoile(s) sur 5

The facility provided a good storage for me. The employees could work on communication skills but for the most part - this place provided a nice storage unit at a low cost.

CARL A on 11/23/2013
Évaluation : 4 étoile(s) sur 5

Service was excellent. All the staff is friendly and very helpful. I was not pleased with the stacked storage units thats why I only gave a rating of very good

BELINDA H on 11/18/2013
Évaluation : 3 étoile(s) sur 5

All was good except for the lighting.

ALISHA L on 11/11/2013
Évaluation : 5 étoile(s) sur 5

Uhaul is streamline, friendly cheap which is what I want. 5th DC runs their store very well.

BROOKLAND TRUE H on 10/25/2013
Évaluation : 4 étoile(s) sur 5

Manager Timmon very helpful

JINGQIU H on 10/14/2013
Évaluation : 1 étoile(s) sur 5

Most of my clothes, sofa, mattress need to be thrown away because of RATS!!!

FEDERICO B on 10/6/2013
Évaluation : 4 étoile(s) sur 5

Some days a week, it would be nice if the storage opened later say 8pm. Also, the storage had no light inside 220$ a month

MARY T on 10/3/2013
Évaluation : 5 étoile(s) sur 5

the employees have no control over my no reply

ALAYSHA ARIEL S on 9/30/2013
Évaluation : 2 étoile(s) sur 5

My storage unit was damp, poorly lit and had spiders and roaches.

SHIELYN K on 9/23/2013
Évaluation : 2 étoile(s) sur 5

The customer service was always perfect. The only issue that I had was the parking. Parking is not available.

JAMES H on 9/17/2013
Évaluation : 4 étoile(s) sur 5

Thanks for everything you guys did for me, it help me alot just as well as it help you all. far as the payments, over a year. lol.

LESLIE W on 9/9/2013
Évaluation : 4 étoile(s) sur 5

Service was good.

YVONNE J on 9/5/2013
Évaluation : 4 étoile(s) sur 5

The Staff was courteous and knowlegeable on questions I have concerns about. The Manager was very professional along with his staff.

HANAN N on 9/3/2013
Évaluation : 3 étoile(s) sur 5

Hard to drive into, find parking, maneuver a truck in this area. Too hectic.

GEORGE E on 9/3/2013
Évaluation : 4 étoile(s) sur 5

Only complaint is the fact that they only use one loading dock, making it EXTREMELY difficult at time to load/unload items.

AMIA T on 9/1/2013
Évaluation : 4 étoile(s) sur 5

Very friendly and customer-oriented staff.

IFE DOA C on 8/31/2013
Évaluation : 4 étoile(s) sur 5

Your fees are too high!

SHAKALA M on 8/28/2013
Évaluation : 5 étoile(s) sur 5

Great facility.

GRACE M on 8/27/2013
Évaluation : 5 étoile(s) sur 5

This is a great facility. Very clean and well lite. Osman the manager is the best. A real gentleman. Professional and friendly and helpful. I recommended it to all my friends in DC.

ADAM M on 8/26/2013
Évaluation : 1 étoile(s) sur 5

I`m in decent shape and can lift/move things. But the elevator has been out the entire time and the security system is also out. Makes it hard to justify the cost and recommend to anyone right now!

REEBA M on 8/26/2013
Évaluation : 1 étoile(s) sur 5

-Hours were so incredibly limited. Was hard to find a good time outside of the weekends. Elevator was broken the entire time I was there. Staff was also unresponsive.

STEVEN B on 8/25/2013
Évaluation : 2 étoile(s) sur 5

good experience with staff, but lighting and cleanliness could be improved. later access to storage units would be great.

KEITH H on 8/24/2013
Évaluation : 5 étoile(s) sur 5

Excellent this is my third year renting.

ALEX C on 8/15/2013
Évaluation : 4 étoile(s) sur 5

Sometimes the lines at the front desk were excessively long or took a very long time. For the most part, my experience was very positive.

HANNAH L on 8/14/2013
Évaluation : 3 étoile(s) sur 5

My unit had a concrete pole going through it. So it was smaller and harder to maneuver but the staff was nice, it was easy, and affordable after a free month with the rental of a truck.

HERBERT LEON L on 8/13/2013
Évaluation : 3 étoile(s) sur 5

Put more trust in the customer Your lockes on the units if payment is a minutes late.

ALAN F on 8/13/2013
Évaluation : 3 étoile(s) sur 5

I don`t like the fact that U haul doesn`t prorate the monthly bill. I had to pay for a full month and only went 4 days into billing cycle.

MIKA M K on 8/12/2013
Évaluation : 3 étoile(s) sur 5

Great experience!

ELIZABETH H on 8/7/2013
Évaluation : 1 étoile(s) sur 5

Customer service experience at this location was horrible. Uhaul needs to send manager and customer service reps to have training in customer service.

AUSTIN W on 7/25/2013
Évaluation : 3 étoile(s) sur 5

It was a good year for me here and i did recommend it to several people i now and they still have storeage units there!!!

KAREN ONITA G on 7/24/2013
Évaluation : 3 étoile(s) sur 5

Sufficient enough. Prices good.

TED ERIC W on 7/23/2013
Évaluation : 3 étoile(s) sur 5

...

PHILIP RICHARD AREVALO Y on 7/8/2013
Évaluation : 3 étoile(s) sur 5

Only complaint is that the portable stairs for second level storage access need to be replaced or repaired.

MASSABNI EP M on 7/1/2013
Évaluation : 5 étoile(s) sur 5

The employee there was very good helping , Osman and Abdul....

IFE DOA C on 6/8/2013
Évaluation : 3 étoile(s) sur 5

Storage costs and truck rental costs too high

WILLIAM D on 6/7/2013
Évaluation : 3 étoile(s) sur 5

The lighting and the ladders could use an upgrade.

KRISTIAN P on 6/3/2013
Évaluation : 4 étoile(s) sur 5

The people at this branch were always helpful and friendly. Next time I need to store something, I`m coming here.

ALEX C on 5/28/2013
Évaluation : 4 étoile(s) sur 5

It was poor timing but the computers went down the morning I went to reserve my unit. It took over an hour to pay for the unit- but hopefully I just came on a bad day and this experience is unique.

JADE P on 5/28/2013
Évaluation : 4 étoile(s) sur 5

The lighting is rather poor and if you have an upper storage unit, it can be a hassle to get access to a ladder.

KHADIJAH H on 5/25/2013
Évaluation : 2 étoile(s) sur 5

The sales reps were not helpful and they worry about making more money off me then helping me.

SEAN O on 5/12/2013
Évaluation : 5 étoile(s) sur 5

outstanding employees and very helpful

GRACE M on 5/9/2013
Évaluation : 5 étoile(s) sur 5

I have been using this facility for four years. The best thing about this facility is the manager Osman. Osman is a wonderful manager. He is always helpful, polite and a real gentleman.

WESLEY R on 5/2/2013
Évaluation : 4 étoile(s) sur 5

The staff was generally helpful always courteous.

RAYMOND O on 4/22/2013
Évaluation : 5 étoile(s) sur 5

Great staff.

KAREN P on 4/21/2013
Évaluation : 5 étoile(s) sur 5

A very good experience! Everyone was friendly, professional, and made sure I understood the process. I will definitely recommend this facility to others.

MARIA NJONG M on 4/7/2013
Évaluation : 1 étoile(s) sur 5

I certainly will not recommend this U haul location at 2215 5th Street, NE Washington, DC to anyone. I experienced property damaged while in storage with rat droppings and eggs all over my property.

RAY B on 4/7/2013
Évaluation : 5 étoile(s) sur 5

THANKS

MICHAEL M on 3/28/2013
Évaluation : 3 étoile(s) sur 5

The facility is good but one doesn`t necessarily feel safe in the place or in the area....staff was helpful and my stuff was safe, but did feel unsafe given the clientele and location.

JUSTIN MICHEAL P on 3/23/2013
Évaluation : 3 étoile(s) sur 5

Friendly staff

MALAYA R on 3/17/2013
Évaluation : 5 étoile(s) sur 5

Ur People R superb! Very knowledgeable,patient,polite THE BEST! Place WELL lit.*Yet, concerns abt MY Safety@ 5th St NE dangerously isolated hard 2 gt abt,if attacked while lookg thru My Items Alone!

MIKAL R on 3/10/2013
Évaluation : 4 étoile(s) sur 5

very easy! :

LESLIE M on 2/23/2013
Évaluation : 5 étoile(s) sur 5

I have used this particular U-haul location for multiple moves, both in-town and one-way, and now for storage, as well. The staff are always great!!

CYNTHIA R on 1/12/2013
Évaluation : 2 étoile(s) sur 5

Ladders were always left in the way upstairs. I`ve had my pad locked by uhaul even when my bill was paid. I would recommend uhaul, just not that location. Trying to pay my bill wasn`t always easy.

CHERRYL B on 1/4/2013
Évaluation : 5 étoile(s) sur 5

The staff was very generous and knowledgable throughout my experience.

WALNETA D on 1/2/2013
Évaluation : 1 étoile(s) sur 5

the storage was up to high to even put furniture in and there was nothing to lift it with

CHINGAI L on 1/2/2013
Évaluation : 4 étoile(s) sur 5

Staff very helpful in getting me a unit.

LAURA C on 12/30/2012
Évaluation : 3 étoile(s) sur 5

Great service!

PATRICIA P on 12/24/2012
Évaluation : 3 étoile(s) sur 5

I like it very much would recommend to others

REGINALD SYLVESTER M on 12/23/2012
Évaluation : 4 étoile(s) sur 5

The Attendant was very professional and informative about the operation of the facility and how to access entrance and exiting the facility.

LINDSAY B on 12/17/2012
Évaluation : 4 étoile(s) sur 5

I was assisted promptly by a friendly woman who showed me to my unit and helped me get settled. I was very happy with the service and would store here again.

EVELYN L on 12/9/2012
Évaluation : 3 étoile(s) sur 5

The prices are way better than public storage.

GUILLERMO C on 12/9/2012
Évaluation : 4 étoile(s) sur 5

Excellent service

COURTNEY K on 12/4/2012
Évaluation : 5 étoile(s) sur 5

Very friendly staff. Easy to use free dollies and elevator.

MAXINE C on 11/30/2012
Évaluation : 3 étoile(s) sur 5

Good service. Operating Hours should be extended at least 1 Hour or more to gain access to property.

WANDA C on 11/24/2012
Évaluation : 5 étoile(s) sur 5

This is my first experience with storage and so far so good.

TED ERIC W on 11/4/2012
Évaluation : 4 étoile(s) sur 5

The facility was very busy. There was not much parking and a wait to get to the parking area to access the building. Staff was great and very friendly

HEATHER S on 10/9/2012
Évaluation : 2 étoile(s) sur 5

The storage unit seemed damp to me and parking very difficult, so I found another storage unit elsewhere. No complaints about the management.

LEWIS C on 10/3/2012
Évaluation : 5 étoile(s) sur 5

the staff was very helpful and accommodating.

VINCENT P on 10/1/2012
Évaluation : 5 étoile(s) sur 5

Staff was excellent. Computers need to be improved and ststem updated. Took to long to service customers.

TEJUANA D on 9/28/2012
Évaluation : 4 étoile(s) sur 5

Pleasant and helpful staff

GLENDA H on 9/26/2012
Évaluation : 1 étoile(s) sur 5

Felt unsafe and parking was terrible.

MARK F on 9/9/2012
Évaluation : 4 étoile(s) sur 5

Although not in the best location, I never had a problem with my unit. Everything stayed secured and dry. Also, it was very easy to pay every month.

MICHAEL G on 9/6/2012
Évaluation : 5 étoile(s) sur 5

We were very happy with the service we got from Hussein who patiently helped us through the rental process. Thanks!

ANGELA E on 9/2/2012
Évaluation : 4 étoile(s) sur 5

The staff was extremely helpful with exemplary customer service. My only concerns would be the heat inside the facility and the lack of open bays for loading and unloading.

PRINCESS P on 8/30/2012
Évaluation : 2 étoile(s) sur 5

I am not confident that there is actually climate control in the storage units. It would also be very helpful if you could cancel your account online, or over the phone.

SANDRA O on 8/28/2012
Évaluation : 5 étoile(s) sur 5

perfect for college students looking to store items over the summer.

ERIC R on 8/23/2012
Évaluation : 4 étoile(s) sur 5

The staff were always very friendly. They would contact me directly if there was ever a payment issue. I never had a security issue.

NATHAN P on 8/20/2012
Évaluation : 2 étoile(s) sur 5

FILLER

LAURA L on 8/15/2012
Évaluation : 3 étoile(s) sur 5

If you schedule your use outside of rush hour this place is great for the cost. The second-level locker unit was an unexpected challenge in loading heavy furniture.

SANDRA B on 8/10/2012
Évaluation : 2 étoile(s) sur 5

Although, I choose friendly on the survery, I would not say the staff was friendly. I would say there were about 50% indifferent.

ORLANDO Q on 8/7/2012
Évaluation : 4 étoile(s) sur 5

Professional friendly

DAVID J S on 8/5/2012
Évaluation : 3 étoile(s) sur 5

The manager named Osman was exceptional. He stood out well above the other staff. Very dedicated to helping the customers.

TIMOTHY K on 7/19/2012
Évaluation : 2 étoile(s) sur 5

It was very hard to find a place to park near the building. Many spaces were being used by empty rental trucks and half the garage was blocked by rentals or personal vehicles.

SUP C on 7/14/2012
Évaluation : 4 étoile(s) sur 5

A little moisture smell of mold in unit 155

MARY B on 7/6/2012
Évaluation : 5 étoile(s) sur 5

I have been a customer of this location for almost 20 years. Mr. Osman, Ms.Nicole, Mr.Hugh, and all the staff have become family. Mary

JENNIFER R W on 7/2/2012
Évaluation : 3 étoile(s) sur 5

The staff at this facility, especially Joe Custic, were extremely rude.

JOHN J on 6/25/2012
Évaluation : 3 étoile(s) sur 5

hours could have been better opened later.

DANIJEL L on 6/24/2012
Évaluation : 4 étoile(s) sur 5

n/a

DAVID J S on 5/31/2012
Évaluation : 5 étoile(s) sur 5

A lot went wrong w my reservation. A lot of misinformation. Then Osman stepped in and found solutions. He made all the difference. I would have been very upset. Now I am Trecommending it

CHRIS N on 5/26/2012
Évaluation : 2 étoile(s) sur 5

Good in town storage facility

SARAH H on 5/23/2012
Évaluation : 3 étoile(s) sur 5

The staff was very helpful and accommodating. However, I was not clearly informed that I had an upper unit when I reserved it, which proved to be very difficult.

NELAJAH RASHAN D on 5/14/2012
Évaluation : 5 étoile(s) sur 5

Amazing service! All the guys on the Sunday shift 5/13/12 were very professional and nice. Especially Abdoul he was sooo helpful.

GLENN ALEXANDER W on 5/13/2012
Évaluation : 4 étoile(s) sur 5

There was a small language barrier between ma and the staff rep. Originally he gave ne the wrong address combined with the fact that the online address of the facility are both wrong

PRINCESS P on 5/13/2012
Évaluation : 2 étoile(s) sur 5

The staff wasn`t very efficient and it took more than 20 minutes to get service.

KIRBY R on 5/3/2012
Évaluation : 2 étoile(s) sur 5

The staff here are good, and the price is right, but the facility does not feel clean or up-to-date. The slow elevator and limited number of carts make accessing difficult sometimes.

MARIE C on 4/18/2012
Évaluation : 4 étoile(s) sur 5

YOUR PRICES ARE HIGHER THAN THE COMPETITION AND YOU ARE NOT 24 HOURS BUT IT WAS CLEAN WELL-KEPT NICE STAFF.

KELI A on 4/18/2012
Évaluation : 5 étoile(s) sur 5

Everything went beyond my expectations. It was so easy to store and access my belongings. The staff was incredibly friendly and of the utmost help.

AYANA P on 4/6/2012
Évaluation : 5 étoile(s) sur 5

The manager is a wonderful person

KRISTIN D on 3/8/2012
Évaluation : 4 étoile(s) sur 5

The location was a little out of the way for me, but otherwise everything was great. The staff was always friendly and helpful, and I felt like my stuff was secure.

HAROLD G on 3/1/2012
Évaluation : 3 étoile(s) sur 5

The experience was excellent.

ALAN WAYNE C on 2/6/2012
Évaluation : 5 étoile(s) sur 5

Osman and the team really went the extra mile to help me out. Thank you, thank you, thank you. Alan

KELLI B on 2/5/2012
Évaluation : 3 étoile(s) sur 5

No complaints, will definitely recommend to others.

ANDREA S on 1/30/2012
Évaluation : 2 étoile(s) sur 5

Often trash on the ground.Upon moving out, was a dead rat in a coffee cup that sat there for several hours.Was indicative of cleanliness of the facility.Staff behind the counter always been helpful.

KENDLE P P on 1/24/2012
Évaluation : 4 étoile(s) sur 5

Customer service was and continuies to be good.

ELMA CASSILADA A on 1/18/2012
Évaluation : 2 étoile(s) sur 5

Recently i had to cancelled my storage because of my financial situation. The staff was unable to do that right away.

ERICA C on 1/16/2012
Évaluation : 5 étoile(s) sur 5

This uhaul was very well run, I only wish they didn`t call ur contact list the same day your storage bill is due. Give us at least 5 days.

CARLOS MAURICIO U on 12/31/2011
Évaluation : 2 étoile(s) sur 5

Access hours not 24/7. Customer service ok.

MARGARET T on 12/28/2011
Évaluation : 4 étoile(s) sur 5

Helpful store associates.

MELISSA B on 12/5/2011
Évaluation : 4 étoile(s) sur 5

This was a very convenient UHaul for me as far as location, which is why I chose it, but the best thing about it was the friendly, knowlegeable and patient staff. This is the truth. Much appreciated!

TANIKA C on 11/28/2011
Évaluation : 4 étoile(s) sur 5

thanks

MAKOTO O on 11/16/2011
Évaluation : 5 étoile(s) sur 5

It was wonderful.

KIAJUANA R on 11/15/2011
Évaluation : 3 étoile(s) sur 5

there was a girl smoking a cigarette i guy cursing and they quoted me the wrong price fora unit

AGNES B on 11/7/2011
Évaluation : 3 étoile(s) sur 5

My things were damaged by animal feces and urine and I received the worst treatment and customer service. I wasted my time, energy, money, ruined my things and was treated poorly! the absolute worse!

REGINALD H on 11/3/2011
Évaluation : 4 étoile(s) sur 5

No

JASON LEE B on 10/30/2011
Évaluation : 5 étoile(s) sur 5

Staff were incredibly helpful, I had a great experience.

MICHAEL C on 10/21/2011
Évaluation : 3 étoile(s) sur 5

The manager has done a great job. But the reason I moved out. I have big rats almost the size of cats in my unit and it destroyed and used the bathroom on everything in. It chewed all my clothes up.

FELICIA S on 10/19/2011
Évaluation : 4 étoile(s) sur 5

great

MIKEL G on 10/16/2011
Évaluation : 4 étoile(s) sur 5

Staff was always helpful

CHRISTOPHER WADE P on 9/27/2011
Évaluation : 5 étoile(s) sur 5

I found everyone at the facility to be friendly and helpful. In particular, Osman Sesay was one of the kindest men I have dealt with anywhere. He went out of his way to ensure our needs were met.

NATHANIEL D on 9/26/2011
Évaluation : 4 étoile(s) sur 5

Very helpful and friendly staff in person. Not so helpful on phone.

SARITA C on 9/3/2011
Évaluation : 4 étoile(s) sur 5

some of the storage room floors can use some new tile inside the storage rooms but the service overall was very good!

MARK F on 9/2/2011
Évaluation : 3 étoile(s) sur 5

The service was helpful. They solved my problems quickly and were attentive.

PHILIP G on 9/1/2011
Évaluation : 3 étoile(s) sur 5

Only compliant was mouse pellets in boxes,

SARAH CLAIRE R on 9/1/2011
Évaluation : 4 étoile(s) sur 5

Good service.

PA`REESHA S on 8/24/2011
Évaluation : 3 étoile(s) sur 5

This facility didnt recognize my reservation for a storage unit requested weeks prior to moving in. It smelled of rotting rodents.There was a homeless woman living in the facility.The manager was rude

ANNA T on 8/23/2011
Évaluation : 1 étoile(s) sur 5

Our storage unit was infested with rats and covered in rat poo and pee. It was really horrible!

NEIL S on 8/23/2011
Évaluation : 3 étoile(s) sur 5

The place is a little scary looking and they`ve done a good job of ensuring that people aren`t living out of their units anymore. Much improved.

CAROL M on 8/20/2011
Évaluation : 5 étoile(s) sur 5

Great

SARAH B on 8/17/2011
Évaluation : 2 étoile(s) sur 5

The staff was mostly helpful. The facility smelled like urine on the 1st day I was there to put my stuff into storage. I saw a few doors that had been damaged, as though someone had tried to break in.

CASSANDRA W on 8/17/2011
Évaluation : 1 étoile(s) sur 5

Rats ate through my belongings AND they raised the price of my storage unit out of no where.

PORCHE P on 8/16/2011
Évaluation : 3 étoile(s) sur 5

Your facility smells like a dead person covered in moth balls.

SARAH CLAIRE R on 8/16/2011
Évaluation : 3 étoile(s) sur 5