Évaluations des clients U-Haul Moving & Storage of Intown
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Témoignages des clients récents de U-Haul Moving & Storage of Intown
This Uhaul has left over 1k charges of unaccounted for services on my card...
I'm looking forward to someone calling me or Wells Fargo fraud dept. Giving them some other work to deal with!
I love renting from this location. The staff is always friendly, and the rentals are always clean and seem like brand new. I recommend this location to all my business owner friends in real estate.
Wonderful customer service, very friendly and helpful!
Follow the customer to the truck and explain miles, gas, and any other issues with the car. Took the truck with air not on tire. No one explain to me
Fast and attentive service. Thanks, guys!!
Customer service was great!
I would recommend having 24 hour access
Great customer service at the 5th Street NE DC location...Mr.Nasser need to be commended for the quality of professional customer service...GREAT JOB!!!! Would highly recommend this location for vehicle rental and storage...Satisfied Customer in Washington DC 5th Street NE location...Ms B
I dropped the truck off after hours so I did not interact with anyone. However, there was nowhere to park. The "lot" was over full and it took us forever to figure out a way to legally park.
Very satified with the serve
so polite and friendly and nice; very patient with unexpected obstacles on moving day. HIGHLY recommend, best movers experience so far through u-haul!
The location is in the city and Alii the hard to find. The road it is on can get very busy. The people were ok. They did their job
More staff on duty but overall service was always very good.
My check out person did an excellent job in making sure the trailer was hooked up safely! Very friendly & professional!
terrible customer service. This was my second time at this location. the employees just don't care. They literally ignore you.
The staff at this Uhaul facility was always courteous, helpful, professional, and efficient. I had a really great experience storing my belongings at this Uhaul facility. Thanks!
My experience was great. Quick and easy, many thanks!
I had a great experience and the customer service was excellent. I have no improvement ideas. Thank you.
Drop-off area for vehicles seemed somewhat cramped.
Would have liked an easier, cleaner pick up location. This one has tight access and debris and broken glass. There was no walk around check of equipment for pre-existing damages.
Everything was great. No complaints.
Tiffany who helped us was very efficient and friendly. She did a great job helping us. Also, I was surprised at how easy this was from reserving to returning.
Excellent service and convenient
I was pleased with the service
Osman and the young woman (no name tag) who helped me were professional, efficient, pleasant, and well-informed. Highly recommended!
I will recommend to all friends not to use U-haul because they are disorganized, apathetic, and allow their mistakes to become your problem without any offer to fix it.
Economics is the only reason I still don`t have storage bin at Uhaul. The people were awesome and helpful n friendly n the storage area was always clean. Great job! Kelly Miller
The staff we interacted with was extremely helpful and kind.
Customer service was awesome and the equipment was well maintained!! They made us feel important. I'd recommend this location to anyone in the DC area. Thanks so much!!
Nice place and clean, just wish they stayed open lately
I have rented personal moving trucks at least 10 times, and this location is BY FAR the best-run and most efficient. Very friendly staff, the truck I ordered was actually there for pickup. Excellent service!
Staff was very friendly and patient in explaining what we needed to do including after hours return. Very positive experience. street parking is limited but if you are leaving your vehicle, a nearby lot can be used.
The guy who helped me, I think his name began with the letter O (I'm sure your computer logs will show who helped me), he was super nice, very helpful, professional, kind in manner, and accommodating. I really liked his personality and I appreciated the high level of service I received. He had an attitude of making life easy for me and saving my time. For example, the initial gas level was marked incorrectly, he didn't let me wait in line to get that fixed, he changed and initialed my contract and sent me on my way saying that he'll fix the contract in the computer system later. Moving is stressful anyway so it's very nice to deal with someone who makes one portion of it smooth and pleasant. Thank you!
My uhaul had about an hour when the key would not go into the ignition. This delayed everything. I am not happy with this. At all.
We rented a cargo van though one was not available at pick up. The manager was not helpful. In fact he was rude and disappeared in the middle of our dilemma (he never returned or apologized for the inconvenience). Of note, the sales person was very nice. In addition we were not offered the $50 credit which is guaranteed if equipment promised not available. We still have not received it. Overall a very bad experience.
Easy drop-off with E-receipt! Great experience!
This place was great! The guy at check-in and check-out was super friendly. I drove past another U-Haul before I got to this location and was glad that I did. I could tell this location was run much better.
The self return/after hours return feature on the website was very frustrating as I couldn't get my phone to pass the location . Even after i set the browser to allow it
The driver's door had to be slammed to shut tight. Otherwise everything was fine.
This is regarding the 26 K St NE location. They booked me for the incorrect day, despite repeatedly stating the date and confirming their understanding (over the phone). Once I realized this was the case, all trucks had been booked. This location called me based on a complaint and told me that they apologized and had found another truck for me at this 5th st NE location. However, based on the last experience, I waited for confirmation. After not receiving an e-mail, I called Uhaul and found that AGAIN they had not booked me correctly (in fact, no change had been made). So i had to call customer service, and only then was it made correctly. Very frustrating and almost was not able to get a truck when I needed it. Terrible.
This 5th NE location was great and expedient.
Perhaps make separate lines for people with reservations and people without reservations. I got a late start on my move because I was in line behind someone who didn't have a reservation.
I WAS DISAPPOINTED IN BEING CHARGED ADDITIONAL $19.13 FOR GAS, THE GAS GAUGE WAS A BIT OFF SO MAYBE AN ADDITIONAL $10 ON THE GAS IF ANYTHING. MY GAUGE WAS NOT AT 3/4 TANK WHEN i PICKED IT UP IT WAS CLOSER TO 5/8 OF A TANK. OVERALL IT WAS A GOOD TRUCK TO RENT FOR WHAT IT WAS NEEDED FOR. THANK YOU.
I also rented a storage unit here and so was moving boxes into the unit. The staff gave suberb customer service - I dealt with 4 different individuals over the course of two days of moving and they were all consistently helpful, friendly, courteous and went above and beyond to help me out. They really helped ease the stress of my move. Great team that works here!
Although moving itself is not fun, the staff at this location was very cheerful and helpful. Only one problem - They forgot to unpadlock the door ... But they adjusted the charges for milage accordingly.
My uhaul broke down halfway into my 400 mile trip probably because it was not maintained correctly.
The Manager at this location Mr. Yousef is professionalism personified. He plays it bt the book no matter who you are but in a very friendly and professional manner. He deserves a raise. I will be going back there soon. Thanks.
The service rep wasn't friendly or very helpful but was knowledgeable and efficient.
I had to rent a truck to move my daughter's "stuff from a storage warehouse to her dorm room. I actually changed the pick up time the night before from 9 AM to 8 AM and my truck was ready on time . It took under 10 minutes to pick up the truck and I was on my way. When I dropped the truck off, I had trouble parking and someone was there to assist me. I was able to check out in under 10 minutes --again overall a good experience! I would use this location again.
Service representative at the location was freindly, professional, helpful, and knew what he was doing. Took me no time to get a truck and without a reservation.
Right front headlight was out - was not checked at store
good truck..clean...full of gas...friendly and good customer service. will use again
ONLY negative would be the parking situation. But there's literally nothing you guys could do about that.
Thanks for the great service. :)
This was the location I went after the first location (26 K st NE, DC) messed up my reservation. I reserved for that location but they said it's in California. I have no idea how they made that reservation. I waited like an hour just so that I will get that response. And they told me they couldn't do anything for me. So I went to the other location on 5th street. I called before i got there. And when i got there the customer service Representative is not friendly at all. I have worked for U-haul myself before and this was my first time using the service as a customer and it was totally not a good experience.
Very disappointing experience. The facility is not well accessible, it was difficult to park and the staff was not helpful.
There was a long line, but all the employees were very helpful and friendly.
Excellent customer service. I was really impressed.
I've never used UHaul before but would do so again. Convenient locations were great, product was as expected, no surprises, excellent experience
Staff was friendly, helpful and very professional.
One of the wheels on the hand truck was very rusty and made a very loud grinding sound.
The two men who checked us in and helped us with our vehicle were very friendly and efficient.
The complete service was great, the estimate very accurate and without any hidden cost.
The personnel was fantastic, too.
Osman and staff were extremely professional and helpful. I had an excellent experience!
The provision of the van I needed was efficient. The resulting price far exceeded the original offer of $19.00+. I don't complain about the service or counter help at all. Just the surprising price. Following instructions, I replaced the gas that I seemed to have used. I even remained inside a 4 hour "window" which was not explained earlier on. So, the final price Add-ons became a sort of spoiler.
They were awesome. Fast, simple easy, and assistive. I've you've this location twice. they are good.
More space to park the truck when you initially get to the location.
Nasir , the manager, a young lady, who, unfortunately just returned to school, and Anthony are great customer service employees. They are willing to help you and have a smile on their face, every time I come. As a college student, that makes a difference. To improve, find out what they do and duplicate them and it , at other locations. Thanks for the opportunity to share.
There is no room for improvement I received fast efficient and courteous service
I had a wonderful experience
The gentleman who helped us (Shaun?) was AWESOME. Really friendly, helpful, upbeat, and calm (even when another customer was being terribly rude to him). Thanks so much!
Have the stores interact with each other instead of forcing the customer to be the middle man.
I have to give major props to this location. They really helped me out in a time of need and were all around friendly, helpful, and inviting. I am so thankful for all their help with both storing my things and then when I picked them up! They're great folks! Please let them know that they really helped at least one person going through a rough move.
Urban neighborhood. I understand.
But the sign telling me "Leave the truck ____" was ripped off so I could not read where to leave it. Plus it was down a long alleyway (If it was W street) with nobody around, and no easy place to park it.
So so, but might use it again, just call ahead to get instruction.
But, how hard can it be to make sure a sign is in place?
Dont make the counter staff also get the trucks. It leaves way too much down time at the counter and causes ridiculous backup of the line.
More features better music system
Better cab thats seats at least 6
Nasser been great help and provided professional service.
The guys there were very helpful.
I think the hours should be a little longer on sunday the staff were oh so great and helpful in every way.very professional at all times.make me want to work there.smiling mcm
When I called to schedule an appointment I was put on hold for five minutes then the call was disconnected. It was very frustrating for me because I was calling from work and expected the call to very quick. Since the call was disconnected I just went online and booked my appointment that way.
The horn on the truck did not function.
Great customer support. Workers were very friendly, professional and helpful. I hope they are paid good because they are great representatives for the company.
The check out process was super easy, as was returning it. Very convenient location, close to the metro. The truck was well maintained and the service rep was easy going and friendly.
Quick drop- off and metro accessible.
They were extremely helpful and accommodating when I had a problem come up with my new apartment. Thank you!
Amazing customer service! Got the wrong size van, came back to pick up another one. Osman found us a 10' foot truck and got us switched over in less than 5 minutes! Very efficient, friendly staff. I would highly recommend this location to anyone who's moving in the DC area!
Great friendly staff, explained everything before I took off. Easy to return the truck. thanks!
I reserved a truck from July 31st at 3pm to August 1 at 3pm. I was called on the morning of July 31st and told that I was late for my 8am pick up. I was then told (over the phone) that because I was planning on dropping off at 3pm (per my original reservation) my reservation would be cancelled. I begged for them not to cancel it and they basically hung up on me. I rushed over to the UHaul location while frantically looking for another company to rent with. I was able to secure a different truck for the second day, but still needed the original UHaul even if I had to return it by 8am. When I got there I was once again told my reservation had been cancelled. I asked to speak with a manager. Turns out the manager was who I spoke with originally. He was rude and ignored me. The person "helping" me then told me he would give me the truck, but that I would be screwing over someone else coming in later *this was only after having to literally beg). Long story short, I will NEVER rent a UHaul again. Going through one of the most stressful situations (moving) only to have the company you are relying on screw you over is awful. I saw similar reviews online and I will be sure to join them. I will also make sure to tell my tale of woe to anyone that will listen. Given your relative stranglehold on the moving truck market I can only imagine that my rants will do very little to hurt your bottom line, but I certainly hope it does.
The staff was friendly and I was helped right away. Checking in online saved time and I was in and out with the truck in under 10 min. I will definitely use this location for my next move.
Cuando se hable de mudanza yo recomendare sin dudar a amigos,es exlente el servicio U-haul.
The u-Haul staff took me to as many storage units as I needed until we found one that fit my needs. Thank you!
Completely understaffed, and the one guys computer kept going down.
Create a system whereby people with reservations are warned beforehand if trucks from a previous user will be late and not ready to rent on time.
Not familiar with the DC area; guy at drop off made it very pleasant; super friendly; quick drop off and I was on my way.
I confirmed a reservation for fri - sat evening. When I arrived was told to return the van by 8am the following day. At that time I noted a text changes the terms of our agreement from 24 hours to 14. Somehow the staff diffused my anxiety I left knowing it was better not to move on a Friday night. Still not sure what happened, I usually rent from that location so maybe it was the familiarity of it all.
The customer service was excellent and friendly. They actually met me at my truck, took the key from me and subsequently parked it. I asked the attendant "What do I do next?" He said, "You'll get an email receipt" Easiest thing I've ever done. Thank you.
have more people on hand so customers do not wait an hour to pick up their rental.
You should send someone from your corporate staff to observe how inefficient and slow this location is. I have rented from many U-Haul locations, and never experienced the delays. The staff was friendly, but perhaps the location is understaffed and is in need of implementing a more expedited process for picking up or returning a rental truck.
Drop off after hours was super confusing
Phenomenal experience with a VERY VERY busy location! Polite curtious under pressure!
Best uhaul location I've ever been to. Alberto, in particular, is fantastic. Even followed up with me a day later to answer a question I had about my drop off site. Best location I've been to in the DC area.
Esha, the sales rep, was very helpful. She was polite and friendly and assisted me in a very professional manner. I like that she took the time to explain the contract. Check-out and return was very simple and hassle free. Good job!
The gent roman who checked me in was unbelievably courteous and professional!
Tuck was very clean. Gas tank full. Quick and friendly service, in & out in less than 5 mins.
Lost the key to the lock on the storage, was told if we cut it off they would call the police and the charge is breaking and entering .. my own property. Ridiculous.
They did a great job. Couldn't have been easier or quicker.
GOOD: truck was ready on time, with the requested dolly; BAD: truck smelled like someone had been hauling dead carcasses, there is no parking lot, just street parking
The key drop off sign was ripped off
This was a horrible uhaul experience. I made a reservation online for a van and for a specific pickup location. Not only was I told last minute that I needed to pick up my van from a different location when I went to pickup the van I was given a 10 foot truck and I had to pay extra. When I tried to return the truck because it was too big I was given a hard time and had to argue with the salesperson to get some of my money back. I will not be using uhaul again.
There's nothing to improve upon. Osman and his staff, are the best that I've come across in my delaing with U-Haul. The reservation process was qiuck and easy. I arrived at opening-7:00 am and the staff walked into an early morning rush. Checkout was fast, and easy.
the truck was given to me with incorrect mileage, it was off by 30 miles. I also noticed an employee making collection calls and proceeding to dial away as she told a line of customers to wait. She should do that when no customers are anxiously waiting to be attended
The employees were efficient, fast and polite. I had a great experience at this location. Thank you all!
Horrible experience on my move from Maryland to Florida. In North Carolina the air conditioning stopped working. It was around midday and the weather was 95 degrees. Not only was the air conditioning not working but the fan also blew hot air into the truck.
Wish the loading docs were larger or had more but it is DC.
The staff was very prompt and professional . No problems at all.
great customer service help!!!
I do not understand how the mileage was calculated. I did return the car to hear that I went over 2 miles! However I did not do any detour form NY pick up and DC location + return (via Google route to UHaul return in DC!). I am charged .88$ (!!) when I returned the car 24h00 prior to date AND with much more gasoline.. I honestly think the balance could have been zero and not .88 $!!!!
Painless and professional. I appreciate the exemplary and speedy customer service provided at this store. Thanks!
uneducated, incompetent people.
Everything about the staff and this location is great. I believe it is an inconvenience and a money making scheme to give us a vehicle with less than a full tank as Uhaul will always make money off of that situation. It is not difficult to fill up the vehicles, especially when you are located right next to a gas station. Because the vehicle does not show you how much the tank is while you're pumping and because this part of the manual was missing (on tank size), Uhaul got a free $20 off of me. It should also be listed on the gas cap or nearby which type of fuel is neccessary.
The customer service at this location was excellent. Pick-up and drop-off could not have gone any better.
Excellent Customer Service. Much better than what I have experienced at U-Haul locations in the past.
No place to park. Need parking spots for pick up and store shopping.
We were very impressed with the two men who greeted us and helped us return the truck. Very friendly and professional. Overall very smooth experience!
My billing in the bank has a total og $80 and did not reimbursed the 37 dollars.
How can I get the reimbursment?
Awesome job!! In and out!! Thanks you
Clean, prompt and professional. Couldn't ask for anything more.
It was a terrific experience. No recommendations at this time. Thank you!
Excellent service! Courteous, prompt, and efficient.
The service was excellent, the person that helped us out at the counter and that gave us the Cargo Van was friendly and very polite. The location was OK, it was a plus that it was next to a metro station. The vehicle worked perfectly, but it was not completely clean, and had many bumps. Overall I had a great experience and I would recommend it.
Advance notice that insurance and a padlock are required. Also - and this is BIG - we had an "upper" storage unit --- which was nearly impossible for the large couch we stored. That was an unpleasant surprise, but we managed (with Vic's great help).
Anthony promptly and cheerfully greeted us as we drove up - he was great. Nasser was polite and efficient. Vic was fantastic in helping us unload. Great staff!
My only concern was the cost per mile other than that it was an over all great experience. Thank you.
I was not called or informed of my pickup time for my uhaul rental until I called the two weeks, the week, and the day before. No one was able to give me an exact time to pickup until 15 hours before which was highly inconvenient for planning purposes
Usually public restrooms are just plain disgusting. The staff at this location always seemed to keep the restroom in pristine order. And I always saw a staff member sweeping or cleaning the floors.
Some personnel were friendly and helpful, but the majority were not; had to go to a different location to receive adequate service
The employee working was completely disinterested in helping us with our reservation and appear annoyed and bothered. She did not make eye contact, mumbled and was curt in her communication.
My customer re was beyond perfect- wonderful!!! And I rented a van that was in perfect shape!!!!
There needs to be more staff on hand for reservations. It took over 20 minutes for me to be seen by one of your reps.
Overall, really impressed. It was a busy day but staff moved customers through quickly and were generally very friendly and helpful!
Quick here usually. This time was a good experience.
The customer service was great!
not lie about how much you'll charge us in the end. the cashier told us the total would be about $50 and charged us $82 for a total of having the truck for less than an hour and going 3 miles. she was also not very nice.
Got the job done. In and out of the office quickly. Thanks!
Costs and charges were not fully explained, but hidden
both prior to rental and after..
The location was centrally located but instructions were unclear on how to drop off equipment after hours.
it was very busy so more consoles for the employees, but the truck was great.
Best U-Haul experience we have ever had. Well-run, professional, courteous and friendly -- and the truck we ordered was ready when we needed it. Went back a couple of times for additional moving supplies, including exchanging some, and that went very smoothly, too. Kudos to Hassan and all the others.
If there is an award for customer service, this location should be tops on your list. Saturday afternoon was rainy and miserable and they were very busy yet they were efficient and helpful. Osmand who waited on me was very professional.
Prompt and friendly service.
This drop off location was top notch. Very friendly and professional. Quick in and out.
I paid for an appliance dolly, which they did not include. I had to go to a separate location in Baltimore to pick up the dolly.
The cargo van rental, service, and location were all great. If I could add one comment, it would be that the plastic bed protector I purchased for moving a mattress was terrible. It ripped almost immediately after being put on, didn't have a flap to tape shut to ensure that the mattress was totally covered, and was all in all a poorly designed, cheap piece of junk that caused my mattress I was moving to get very dirty. But the van rental itself was great.
Drop off was very easy and quick
You need to fire the staff and hire respectful honest people.
This is the worst uhaul ever. The staff is consistently rude,, unhelpful and incompetent. I had to call corporate to get anything done.
the gentleman that helped me, I wish I could remember his name, was excellent. Friendly, helpful, and efficient both on pick up and delivery at the inwood location in DC
staff was very friendly and helpful
Before I turned my truck in, I stopped and filled the gas tank completely at a station a few blocks away. Upon arrival at the u haul facility, there was a backup of 6 different rental trucks in the street, all trying to park and close out, all blocking traffic in four directions. After fruitlessly waiting in the car for 20 minutes for the uhaul agent outside to tell me what to do, I realized I would probably just have to go inside first. With nowhere open on the uhaul lot to park, I had to park the truck 50 feet down the street. I went inside, flagged someone down, and indicated where I had parked the car so I could begin the checkout process. The gentlemen was previously extremely busy with all the folks turning their trucks in, so instead of a proper checkout, he looked at me and told me I was all good, and that he would email me the reciept. Upon receiving the receipt, I noticed that the gas tank was marked well below the full line by the agent who brought it in, and that I was charged an additional 22.10 because of it, even though I filled the tank completely immediately arriving. I'm not sure how to resolve this, but I'm very disappointed that I'm being charged erroneously on top of the insane return experience I had.
Was in and out in less than 15 minutes. Very friendly stall.
This place was very convenient. The staff was always very helpful and friendly.
They are very rude and unprofessional. Ghetto appearance overall. Manager is ignorant. They tried to cheat me out of money. For example, they tried to charge me for two gallons of gas for driving 16 miles. They charged me 17 miles. Ilook at the mileage before I got out of the truck. I drove the same distance on Pensky truck yesterday and only had to pay for 16 miles. They always leave gas at a level that is hard to replace without going over.
I went back there yesterday tried to rent, I was told I that I left the truck dirty Saturday even though they gave me a water hose to wash the truck and I did for 20 minute. Why didn't they tell me that the truck was not clean enough right then and there instead of leaving note in my contract which by the way, I waited for him to write his nasty comment. He was full of joy when he finished. The way they treat black people at this location is ridiculous!
I wouldn't be going back! neither my family and friends now that I found Pensky.
We using the truck for opening houses every week end. And this location always makes sure we get the truck we need on time and for the time we need. The manager Osman is awesome and everybody else at this location . This is by far the best location in Washington, D.C. . Thanks Abdul , Dantey , sakaya ,Tom and rest of the team..
Thank you 5th Street. Thank u Abdul !
Friendly, easy to drop off. They were managing multiple truck drop offs and were able to answer all of our questions and help us with the billing.
The manager at the time Mr.Abdul was extremely rude and unhelpful. I informed him that the trailers braking mechanism sime
I moved my belongings out and it was a huge dead RAT inside. The facility employees did not apologize or offer anything. That was very Poor customer service.
The cage in the van makes it very difficult to see, drive properly
Thank you for making it possible to offset the carbon of my vehicle use by contributing to the Conservation Fund.
my experience was good. The staff was very helpful and kind. The attention was quick and the car was ready by the time the representative made the updates in the system.
Manager there is delinquent thus his staff have no where to look for direction. I might as well just show up there one day and call myself manager, clearly I know nothing about your company but I meet the current qualifications you have set forth.
YOUR PEOPLE WAS VERY HELPFUL GLAD THAT YOU OPEN ON SUNDAY
Staff was rude,and disrespectful
The unit was extremely inconvienient
I was impressed with my service! The location seems secure and everything was convenient. The front desk staff were awesome.
I think his name was abdul kammar im not sure he was wonderful and so professional i was amazed He could multi task and was helpful your lucky to have him working for you
Aeshia, store manager staff members were great!
Employee displayed excellent customer service!!!
Osman provided stellar customer service and was the reason I will be recommending this location to my friends and family.
Friendly, Helpful staff, just bad parking and loading/unloading space problem
Customer Service was excellent! Very pleased. Thanks!
U-hual is way too expensive for the service you get.
The few days I needed in the second month should have been prorated, instead I was charged for a complete month.I will NEVER use your service again. I will NEVER recommend your service to anyone.
i will begin to look for another storage who VALUES ME AS A RETURN CUSTOMER, Disappointed
William Smith Jr.
It was very nice but it was to expensive
My belongings have been in the storage 4 2yrs I only checked on it twice and everything was still the same I would recommend... The only problem I hadd was that my bill kept goin up!!!
The staff and unit was excellent. I went online to find the unit and I should have checked out the location before hand. The street was tight and it was not easy to get in or out.
They were very nice and helpful we were able to rent a storage and drop off our uhaul at the same time. I would recommend them to others.
Note: The late fees high, and unnecessary. Otherwise, probably would have kept storage longer.
Would be nice to have lighting in the storage room itself.
I would recommend this U-Haul Storage Facility because,the Manager was always friendly and the staff was too. They go out their way to make sure you was taken care of in a professional way.
Staff working morning of 12/15/14 were absolutely excellent! Can`t remember the woman`s name, but she was so helpful, as was her colleague. Thank you!
The staff for the truck rental and storage set up were exceptionally helpful and we will always consider this particular U-Haul store our 1 choice for rental and storage
The main problem is the location and lack of parking in loading dock. The rental trucks are often cleaned and returned in dock. The staff is nice, but they could do more to clear access.
24 hours access would have been ideal. Disappointed at not being reimbursed for 1/2 of my monthly rental when I cleared out of storage on the 15th of the month.
We had a great experience. Staff was very efficient and helpful. Facility was well maintained.
Good spot, but staff seemed overburdened/too busy.
Constantly list my checks and charge late fee
Manager and staff gave great customer service.
Your folks were really helpful to us.
If the storage facility hours went a little bit later in the evenings, it would be more convenient. But this is a suggestion and not a complaint.
Unorganized, poorly managed
The corridors are a bit dark, but do have lights. The card access isn`t working now, otherwise I would give it a very good rating.
I was told to email the GM for a discount b/c there was a pole in my unit. After my 3rd email he replied he was waiting for UHI to reply, then I never heard from him again. I never got my discount.
Only issue I have is that I prepaid for the entire month of August. I did not use the unit for the entire month, but was not given a portion of the prepaid month back.
When I moved and retrieve my belongings from u haul storage some of my belongings had mice/rat dropping, they had gnawed on some items and moldy smell.
There is limited parking in the area, but staff was very helpful about directing where was okay to park while dropping off and loading.
one staff members attitutude was uncalled-for
Some very great staff members.
But I found processing times at counter to be a little bit slow.
Sidewalks, driveways in disrepair making moving difficult. Wish units had interior lighting.
The staff at this location exceeded my expectations in helpfulness and at every interaction from the initial check in to final close out.
The weekday hours makes it difficult to access for someone who works until 6 or 7 like many DC residents. The staff was fairly slow and one was quite rude on the phone.
Prices toooo high for the spsce amount
Staff was generally helpful. Bldg felt safe. poor lighting on floor. Some rodent was living in my unit. There was pee, droppings, and hair on my things.Fees went up too often
The staff is helpful and the units are clean.
service was good,the staff friendly and helpful,
The manager, Osman, was EXTREMELY rude and unwilling to assist with resolving an issue that was caused by Uhaul.
I will be reporting him to the company`s national headquarters.
Convenient pleasant experience...
Excellent staff!,the friendliest and most efficient from Oz, the manager and all the personnel,especially, Alberto.
The staff was extremely helpful and handled the entire transaction over the phone for me.
The professionalism and workplace competency was disappointing, awkward and sometimes aggravating!
I used the storage space for almost 3 years. Every one has been courteous and helpful.
I am new to self storage and I found the facility clean and the facility Manager was very helpful.
Thanks to a great team at the 5th St NE U-Haul. Everyone had been extremely nice, professional. Continue the gr8t work : Have a blessed day!
Thanks to a great team at the 5th St NE U-Haul. Everyone had been extremely nice, professional. Continue the gr8t work : Have a blessed day! Franchetta/Tiawatha
Very impressed by the friendly and helpful staff!
The place was unsecured for months. Rats entered the facility a horrible smell developed. My unit acquired the smell rats destroyed my items. I`m furious disgusted.
Please e-mail password so I can view
my account on-line. Want to make sure
fees have stopped
I don`t appreciate that it`s very difficult to share storage with somebody else due to access limitation and etc etc. I am not going wasted my time discuss this with you.
Iesha Hicks was awesome! She explained our options and took us to see different storage sizes so that we choose the option that best fit our needs. I would definitely recommend this facility
I think they should have a light inside of the storage bin, so you can see how to set your stuff in. Other then that everything was great. thanks
I especially appreciated the helpful staff!
Water leak into unit and damaged several items. Facility smelled like cat litter. On 3 occasions staff parked vans in front of the loading dock which prevented access
Iesha made my experience great. She was clear, informative, helpful, honest, and very friendly. Iesha made the process quick and easy. Her great customer service helped seal the deal!
The facility provided a good storage for me. The employees could work on communication skills but for the most part - this place provided a nice storage unit at a low cost.
Service was excellent. All the staff is friendly and very helpful. I was not pleased with the stacked storage units thats why I only gave a rating of very good
All was good except for the lighting.
Uhaul is streamline, friendly cheap which is what I want. 5th DC runs their store very well.
Manager Timmon very helpful
Most of my clothes, sofa, mattress need to be thrown away because of RATS!!!
Some days a week, it would be nice if the storage opened later say 8pm.
Also, the storage had no light inside 220$ a month
the employees have no control over my no reply
My storage unit was damp, poorly lit and had spiders and roaches.
The customer service was always perfect.
The only issue that I had was the parking. Parking is not available.
Thanks for everything you guys did for me, it help me alot just as well as it help you all. far as the payments, over a year. lol.
The Staff was courteous and knowlegeable on questions I have concerns about. The Manager was very professional along with his staff.
Hard to drive into, find parking, maneuver a truck in this area. Too hectic.
Only complaint is the fact that they only use one loading dock, making it EXTREMELY difficult at time to load/unload items.
Very friendly and customer-oriented staff.
This is a great facility. Very clean and well lite.
Osman the manager is the best. A real gentleman.
Professional and friendly and helpful.
I recommended it to all my friends in DC.
I`m in decent shape and can lift/move things. But the elevator has been out the entire time and the security system is also out. Makes it hard to justify the cost and recommend to anyone right now!
-Hours were so incredibly limited. Was hard to find a good time outside of the weekends. Elevator was broken the entire time I was there. Staff was also unresponsive.
good experience with staff, but lighting and cleanliness could be improved. later access to storage units would be great.
Excellent this is my third year renting.
Sometimes the lines at the front desk were excessively long or took a very long time. For the most part, my experience was very positive.
My unit had a concrete pole going through it. So it was smaller and harder to maneuver but the staff was nice, it was easy, and affordable after a free month with the rental of a truck.
Put more trust in the customer Your lockes on the units if payment is a minutes late.
I don`t like the fact that U haul doesn`t prorate the monthly bill. I had to pay for a full month and only went 4 days into billing cycle.
Customer service experience at this location was horrible. Uhaul needs to send manager and customer service reps to have training in customer service.
It was a good year for me here and i did recommend it to several people i now and they still have storeage units there!!!
Sufficient enough. Prices good.
Only complaint is that the portable stairs for second level storage access need to be replaced or repaired.
The employee there was very good helping , Osman and Abdul....
Storage costs and truck rental costs too high
The lighting and the ladders could use an upgrade.
The people at this branch were always helpful and friendly. Next time I need to store something, I`m coming here.
It was poor timing but the computers went down the morning I went to reserve my unit. It took over an hour to pay for the unit- but hopefully I just came on a bad day and this experience is unique.
The lighting is rather poor and if you have an upper storage unit, it can be a hassle to get access to a ladder.
The sales reps were not helpful and they worry about making more money off me then helping me.
outstanding employees and very helpful
I have been using this facility for four years. The best thing about this facility is the manager Osman. Osman is a wonderful manager. He is always helpful, polite and a real gentleman.
The staff was generally helpful always courteous.
A very good experience! Everyone was friendly, professional, and made sure I understood the process. I will definitely recommend this facility to others.
I certainly will not recommend this U haul location at 2215 5th Street, NE Washington, DC to anyone. I experienced property damaged while in storage with rat droppings and eggs all over my property.
The facility is good but one doesn`t necessarily feel safe in the place or in the area....staff was helpful and my stuff was safe, but did feel unsafe given the clientele and location.
Ur People R superb! Very knowledgeable,patient,polite THE BEST! Place WELL lit.*Yet, concerns abt MY Safety@ 5th St NE dangerously isolated hard 2 gt abt,if attacked while lookg thru My Items Alone!
I have used this particular U-haul location for multiple moves, both in-town and one-way, and now for storage, as well. The staff are always great!!
Ladders were always left in the way upstairs. I`ve had my pad locked by uhaul even when my bill was paid. I would recommend uhaul, just not that location. Trying to pay my bill wasn`t always easy.
The staff was very generous and knowledgable throughout my experience.
the storage was up to high to even put furniture in and there was nothing to lift it with
Staff very helpful in getting me a unit.
I like it very much would recommend to others
The Attendant was very professional and informative about the operation of the facility and how to access entrance and exiting the facility.
I was assisted promptly by a friendly woman who showed me to my unit and helped me get settled. I was very happy with the service and would store here again.
The prices are way better than public storage.
Very friendly staff. Easy to use free dollies and elevator.
Good service. Operating Hours should be extended at least 1 Hour or more to gain access to property.
This is my first experience with storage and so far so good.
The facility was very busy. There was not much parking and a wait to get to the parking area to access the building.
Staff was great and very friendly
The storage unit seemed damp to me and parking very difficult, so I found another storage unit elsewhere. No complaints about the management.
the staff was very helpful and accommodating.
Staff was excellent. Computers need to be improved and ststem updated. Took to long to service customers.
Pleasant and helpful staff
Felt unsafe and parking was terrible.
Although not in the best location, I never had a problem with my unit. Everything stayed secured and dry. Also, it was very easy to pay every month.
We were very happy with the service we got from Hussein who patiently helped us through the rental process.
The staff was extremely helpful with exemplary customer service. My only concerns would be the heat inside the facility and the lack of open bays for loading and unloading.
I am not confident that there is actually climate control in the storage units. It would also be very helpful if you could cancel your account online, or over the phone.
perfect for college students looking to store items over the summer.
The staff were always very friendly. They would contact me directly if there was ever a payment issue. I never had a security issue.
If you schedule your use outside of rush hour this place is great for the cost. The second-level locker unit was an unexpected challenge in loading heavy furniture.
Although, I choose friendly on the survery, I would not say the staff was friendly. I would say there were about 50% indifferent.
The manager named Osman was exceptional. He stood out well above the other staff. Very dedicated to helping the customers.
It was very hard to find a place to park near the building. Many spaces were being used by empty rental trucks and half the garage was blocked by rentals or personal vehicles.
A little moisture smell of mold in unit 155
I have been a customer of this location for almost 20 years. Mr. Osman, Ms.Nicole, Mr.Hugh, and all the staff have become family. Mary
The staff at this facility, especially Joe Custic, were extremely rude.
hours could have been better opened later.
A lot went wrong w my reservation. A lot of misinformation.
Then Osman stepped in and found solutions. He made all the difference. I would have been very upset. Now I am Trecommending it
Good in town storage facility
The staff was very helpful and accommodating. However, I was not clearly informed that I had an upper unit when I reserved it, which proved to be very difficult.
Amazing service! All the guys on the Sunday shift 5/13/12 were very professional and nice. Especially Abdoul he was sooo helpful.
There was a small language barrier between ma and the staff rep. Originally he gave ne the wrong address combined with the fact that the online address of the facility are both wrong
The staff wasn`t very efficient and it took more than 20 minutes to get service.
The staff here are good, and the price is right, but the facility does not feel clean or up-to-date. The slow elevator and limited number of carts make accessing difficult sometimes.
YOUR PRICES ARE HIGHER THAN THE COMPETITION AND YOU ARE NOT 24 HOURS BUT IT WAS CLEAN WELL-KEPT NICE STAFF.
Everything went beyond my expectations. It was so easy to store and access my belongings. The staff was incredibly friendly and of the utmost help.
The manager is a wonderful person
The location was a little out of the way for me, but otherwise everything was great. The staff was always friendly and helpful, and I felt like my stuff was secure.
The experience was excellent.
Osman and the team really went the extra mile to help me out. Thank you, thank you, thank you. Alan
No complaints, will definitely recommend to others.
Often trash on the ground.Upon moving out, was a dead rat in a coffee cup that sat there for several hours.Was indicative of cleanliness of the facility.Staff behind the counter always been helpful.
Customer service was and continuies to be good.
Recently i had to cancelled my storage because of my financial situation. The staff was unable to do that right away.
This uhaul was very well run, I only wish they didn`t call ur contact list the same day your storage bill is due. Give us at least 5 days.
Access hours not 24/7. Customer service ok.