Question 1

What is U-Box®?

Accepted Answer

U-Box is a portable moving and storage solution. U-Box containers are perfect if you need extra time with your move or need temporary storage where you are living now or where you are moving to.

A U-Box move offers multiple delivery options to suit your needs.

We Deliver	Have your containers delivered directly to your door. You can keep containers at your home for temporary storage or have them picked up once you're finished.
Delivery with Loading	Professional movers in your area will deliver your container and load it for you.
Self Delivery	Pick up a U-Box container at your convenience with a U-Box trailer.
Access at a U-Haul Location	Save time and money by loading/unloading at a neighborhood U-Haul location.

Once you have the portable moving and storage containers at your residence, load them at your convenience and then either bring the loaded U-Box container back to U-Haul on our specially designed trailer, or call us and we pick them up with our flatbed truck. We can store them at our secure location or ship them anywhere you choose.

Question 2

What is included in my U-Box® quote?

Accepted Answer

Your free, online quote includes the entire cost of your move, including:

Monthly storage (monthly fee to store your U-Box containers on your property or in our secure facility).
Delivery to and from your home (home delivery fee where applicable).
Shipping your container (when shipping from one location to another).

You won't have to worry about unexpected costs like fuel, hotel stays, extra driving time, etc. Using U-Box containers provides the convenience of knowing you can leave your items with us until you're ready.

Question 3

When do I pay for my U-Box® containers?

Accepted Answer

U-Haul makes payments simple. When you make the reservation, we will collect your credit card information to hold your reservation. Nothing is due at the time of reservation, unless you have selected Moving Help® labor services. You will be charged the first month’s rent and delivery charge on the morning of the delivery. Every month thereafter, on the same day, we will charge your credit card with the monthly rent. If you are moving one-way, we charge shipping five days prior to your shipment arrival date. Any delivery charges will be charged to your card the morning of the delivery at your destination.

Question 4

How much does a U-Box® move cost?

Accepted Answer

The cost of a U-Box move varies depending on your needs.

U-Box reservations can be made for storing or moving in-town, or to move one-way across the country.

The fees you can expect include a monthly rental rate for the container, which varies by market. It will be charged each month until you have moved out of your containers. This rate is the same whether the container is stored on your property, in a U-Haul facility, or shipped across the country. If you are doing a long-distance move, you can expect a shipping charge, which is based on the specific areas you are moving to and from.

There are several delivery options to fit your budget, including free and do-it-yourself delivery options by towing a specially made U-Box trailer. We never charge an additional home delivery fee to pick up your containers. The price quoted online for home delivery includes both delivery and pick up of your containers. Unlike our competitors, you can get a one-way quote online and choose the delivery option that is right for you.

Other cost factors to consider when you move with U-Box containers:

No driving or hauling your goods
No extra fuel costs
Save time and add convenience with home delivery

Question 5

How big are U-Box® containers?

Accepted Answer

The internal dimensions of our moving containers are approximately 4’8” (56") wide x 7’11”(95") long x 6’11 ½" (83.5”) high. T & U models are 91.5" in length and 77" in height. Capacity is 257 cubic feet, holding up to 2,000lbs. On the outside, each U-Box container is 5’ (60”) wide x 8’ (96”) long x 7.5’ (90”) high.

Each portable storage container has a large door for easy access and will typically accommodate an average room to a room and a half of household goods and furniture. U-Box containers rest about 6 inches off the ground to ensure that your belongings are safe and dry. A King size mattress will fit standing up. A California King mattress will fit diagonally (corner to corner inside the box is 100.5"). All measurements are approximate. View complete dimensions, including metric, here.

Question 6

How do I know how many U-Box containers I will need?

Accepted Answer

You can use our estimator tool to get an idea of how many U-Box containers you will need. You can then get a quote from our online reservation system. If you end up getting more containers than you need, we will be happy to pick up the unused U-Box containers and credit you the full cost. You’ll never be charged for U-Box containers you don’t use.

Question 7

What are U-Box® moving and storage containers made out of?

Accepted Answer

U-Box storage and moving containers are made exclusively for U-Haul. Each U-Box container is made of premium, pest-resistant plywood, which provides your belongings with a stable and chemical free environment for storage and transit. This is especially important if you have wooden furniture. Our U-Box containers breathe much better than steel containers reducing the chance for mold and mildew. Each container is also covered with a highly durable, weather-resistant cover when delivered.

Question 8

How do I get the U-Box container to my home?

Accepted Answer

There are a variety of delivery options to fit your individual move and budget.

We Deliver – Have your containers delivered to your door. A certified driver can bring your container on a flatbed truck and place it on a flat surface using a forklift. We come back to pick up your containers whenever you’re ready – whether that is in a day or a month. Another option is to have Moving Help ® service providers deliver the container to you on a U-Box trailer.
Delivery with Loading –Professional, customer-rated providers bring the container, pack it with your belongings and return it to your neighborhood U-Haul facility for storage or shipping.
Self-Delivery – Tow your U-Box container to your place and load at your convenience, using a specially designed trailer. Don’t have a vehicle capable of towing? That’s no problem. Rent one of our pickup trucks to tow the trailer.
Access at U-Haul location – Bring your belongings to one of our locations and load your containers there, free of charge.

Not all delivery options are available in all areas. Start a quote to see available options and pricing for your move. Whether moving state to state or just across town, U-Box has the right solution for you.

Question 9

Home Delivery: What time do my containers get delivered?

Accepted Answer

Delivery times can depend on many factors in your local market. Your confirmation email will contain a phone number where you can contact your local team or Moving Help® provider directly. You can expect a call by the day prior to delivery to schedule your delivery window.

Question 10

If I choose to have multiple U-Box containers delivered to my door, will all of them arrive at the same time?

Accepted Answer

In most metro areas, yes. However, depending on availability in your city, your container(s) might be delivered on a small trailer designed to carry one to two U-Box containers at a time. Moving Help deliveries are always on trailers that can carry one to two U-Box containers at a time, depending on availability. While more than one trip might be necessary to deliver multiple containers, the delivery cost you are quoted during checkout will not change.

Question 11

Self-Delivery: How do I return my U-Box trailer?

Accepted Answer

The location you picked up your trailer from will give you specific instructions for returning the trailer there when you are finished.

Question 12

Self-Delivery: What type of trailer hitch and ball is needed?

Accepted Answer

Please refer to our Trailer/towing FAQ for all your trailer and towing questions.

Question 13

How much time do I have to load/unload my U-Box® containers?

Accepted Answer

You load your belongings into U-Box containers on your own timeline, not ours. You can keep the U-Box container on your property for as long as you need. While the U-Box containers are on your property, they will have a weather resistant cover to keep moisture out and ensure the safety of your belongings.

Question 14

Will U-Haul load the container for me?

Accepted Answer

U-Haul partners with Moving Help® to provide Delivery and Load or Unload services. Just look for the delivery options in your area to book Moving Help when you reserve your U-Box containers.

Question 15

What should I do to prepare my belongings for storage or transport inside the U-Box containers?

Accepted Answer

Before you begin loading, follow these simple steps.

Drain water connections from appliances
Drain all gas and fluids from lawnmowers and weed eaters
Label boxes with room names and contents to make unpacking easier
Disassemble furniture as much as you can, like removing legs from chairs or tables. Wrap all pieces in furniture pads so they don’t get scratched
Mover's Wrap is great for securing furniture pads on anything you don’t want getting scratched!

Question 16

What is the best way to pack and load my U-Box container(s)?

Accepted Answer

Watch our video or read the below tips to learn how to pack your container like the professionals.

Remember these 4 important concepts as you are loading:

Organize your things into tiers. A tier is a wall or stack of things – furniture, boxes, and anything else you are loading into the container. Start from the bottom with your heaviest items and work your way up the stack. The lightest items should always be placed toward the top of each tier.
- Your tier can start at the back of the container and move forward
- Your base layer is always the lowest part of each tier, and should be your sturdiest items. Things like dressers, desks, and small boxes of books all make great base layers.
- Every item you add to a tier should be sturdy enough to hold the weight you are putting on top of it.
- Heavy items should be spread around the base of the container to distribute the weight evenly.

Fill all gaps and spaces between furniture and boxes with rolled up furniture pads, blankets, and pillows. This will prevent items from shifting or scraping one another
Disassemble furniture as much as you can, like removing legs from tables.
Wrap all pieces in furniture pads so they don’t get scratched.

Remember, each U-Box container can hold up to 2000lbs. Large, heavy items like appliances, toolboxes and safes should be spread out among multiple containers to evenly distribute the weight. They should be placed in the middle center of the box.

Packing Tips & Guidelines

Packing your belongings in boxes is just as important as packing the boxes into the container itself. Watch our packing video or read these helpful tips to see how the right supplies can help avoid damage to your belongings.

Quick Packing Tips & Helpful Packing Supplies:

Flat screen TVs are safest in a U-Haul TV moving box. When loading TVs, place the screen side of the TV box against a mattress or other cushioned surface. Keep the TV in place by loading another sturdy piece on the other side, like a tabletop.
Items shifting inside the box they are packed in can damage them just like if they are shifting around inside your U-Box container. Remember to pad boxes with things like Enviro-Bubble®, packing peanuts, or use packing paper to fill any extra space inside the box.
Use Small U-Haul boxes to pack compact but heavy items, like books and small kitchen appliances.
Medium boxes are great for larger kitchen appliances and lamp shades.
Large and Extra-Large moving boxes should be used to pack bulky, light items like pillows and linens. Soft items are also great for filling gaps inside your U-Box container so you may not want to box all of it!
U-Haul specialty moving boxes are specifically designed for your other unique items. Things like lamps, vacuums, mirrors and pictures and framed artwork will travel the safest when packed in cardboard boxes that are specifically made to hold these kinds of items. A U-Haul Picture Packer Kit will create a snug-fit when packing mirrors, pictures and framed artwork in boxes.
Dishes, pots and pans can be packed safely in U-Haul dish pack boxes, like the Cell Kit and Dish Barrel Box. Wrap your kitchenware in bubble, foam pouches and/or packing paper for added protection in transit.
A variety of wardrobe boxes exist to fit all your clothing needs. These boxes are designed for moving and storing clothes on hangers for a wrinkle-free move.

Question 17

Are U-Box® containers secure while on my property?

Accepted Answer

Yes. Each U-Box container has a latch that can fit a padlock. If you don’t have your own lock, you can buy one here. U-Haul employees do not keep the keys or combination to your lock, only you do!

Question 18

How do I keep my belongings from shifting during transit?

Accepted Answer

The easiest way to avoid load shift during a long distance move is to properly pack and load your U-Box container. Your heaviest items should be loaded towards the bottom-center of the container and distributed evenly. Each moving container can hold up to 2,000 lbs. If you have a lot of heavy furniture, you’ll want to distribute those pieces between multiple containers. Each item should be lighter than the item below it. As you pack the container, you’ll want to use furniture pads, sofa cushions, or pillows to fill empty space. If there are no air gaps between items, there will be no room for your contents to shift; this policy applies to your packing boxes too. Need help loading your container? Get all the service of a long-distance moving company by adding professional, customer-rated Moving Help® providers to load your container for you when reserving your U-Box containers online.

Question 19

Is my shipping arrival date guaranteed?

Accepted Answer

Yes, your quoted shipping timeframe and arrival date at your destination is guaranteed. If we fail to meet the promised date, we guarantee a $50 refund for every day it is late up to the total cost of shipping.

The guarantee is always $50 per day regardless of the number of U-Box containers being shipped. For example, if three U-Box containers are shipped and they arrive one day late, the total refund would be $50 per day.

Question 20

Can I store my U-Box containers long term and is there a fee to access my U-Box containers while in storage?

Accepted Answer

U-Box portable storage containers can be stored for as long as you need. You can access your containers for free anytime during normal business hours. Just give us a call 24 hours in advance so we can have your containers ready.

Question 21

How do I schedule delivery or shipment of my container in storage?

Accepted Answer

Call us at 877-GO-UHAUL (877-468-4285) and we can schedule a local delivery, a long-distance shipment or a date and time for you to access your containers.

Question 22

Are U-Box containers stored in a climate-controlled warehouse?

Accepted Answer

U-Box facilities are clean, dry, and secure indoor buildings insulated to protect your possessions from temperature extremes.

Question 23

Are my contents insured while in a U-Box® container?

Accepted Answer

The belongings in your U-Box containers are not insured for loss or damage while in transit or while they are being stored in the U-Box warehouse. You can add SafeStor® damage coverage to protect your belongings and cover accidental damage to the U-Box container while in storage, and SafeHaul® damage coverage for extra protection while shipping the box from one location to another. You can add a variety of coverage levels when you make a reservation.

Question 24

What items cannot be placed in my U-Box container?

Accepted Answer

Motorized items (motorcycle, ATV, riding lawnmower, etc.) cannot be placed in a U-Box container unless all oils, fuel, and liquids have been drained from the engine.

We do not recommend you place the following items in your U-Box container:

Jewelry (including watches and precious stones)
Financial records, deeds & documents
Currency and securities
Works of art
Antiques
Stamps
Furs or garments trimmed with fur

The following items are prohibited from being placed in your U-Box container:

Living organisms
Flammable/combustible liquids (gasoline, alcohol, paint thinner, etc.)
Hazardous materials (corrosives, bleach, ammonia, etc.)
Compressed gases (propane tanks, oxygen/acetylene tanks, scuba diving tanks, etc.)
Perishables (plants, produce, food, etc.)
Explosives (ammunition, fireworks, firearms, etc.)

If you are shipping internationally to a destination outside of the US, or to a US territory such as Puerto Rico or Guam, you will be provided a list of additional prohibited items based on the customs requirements of that destination. The list will vary by country, but a few common examples are:

Any food products
Alcohol or tobacco
Motorized items
Medicinal items (both prescription and over-the-counter)

Question 25

How do I make changes to my existing reservation?

Accepted Answer

You can make some edits yourself online by creating a U-Haul Account and selecting your U-Box reservation. You can change your delivery date, add containers and add SafeStor Mobile® coverage. Any changes you need to make that you are unable to do yourself, just give us a call at 877-GO-UHAUL (877-468-4285).

Question 26

How do I cancel my U-Box reservation? Is there a cancellation fee?

Accepted Answer

If you would like to cancel your U-Box reservation, call 877-GO-UHAUL (877-468-4285) and a representative will assist you with the process. We do not charge any cancellation fees.

Question 27

What is a Gypsy Moth form?

Accepted Answer

Customers shipping a U-Box container into California are required to fill out a Gypsy Moth Checklist, which is required by the State of California. If we do not have this form, we are unable to ship your container because it will be stopped at the border checkpoint by the California Department of Agriculture. .

Question 28

How do I know if I need to fill out the Gypsy Moth form?

Accepted Answer

If you are moving from any state or Canada INTO California, a completed form is required. If you already live within the State of California, you will not need to fill one out.

Question 29

What items on the Gypsy Moth checklist will stop my shipment from being delivered in California?

Accepted Answer

You do not want to load any plants or trees in your U-Box container. Any gardening tools or outdoor equipment should be inspected for gypsy moth egg masses. If found, they must be removed and destroyed before you load those items into your U-Box container.

Question 30

Where do I find the Gypsy Moth form to fill out and submit?

Accepted Answer

Sign into your account or look up your order here. You will see a Notification in your account, or the link to the form at the top of your Order Details page. You can also click the link from the email we sent you regarding your Gypsy Moth form and it will take you directly to your Order Details page. We will provide your form to the carrier who will be shipping your containers into California. If you have questions, call us at 877-GO-UHAUL (877) 468-4285.

Question 31

What is a weight ticket, and how do I get one?

Accepted Answer

A weight ticket is completed on a certified scale. Empty and full weight tickets are turned in to your branch's transportation office when your PPM is complete (please contact your transportation office for more information). Inform us you are conducting an active duty PPM, and we will provide weight tickets.

Question 32

International: What international shipping services do you offer?

Accepted Answer

Our U-Box containers ship to almost any destination in the world. We offer delivery to the destination port or directly to your door at your international destination (subject to availability).

Question 33

International: How does the international shipment work?

Accepted Answer

Experience the convenience and benefits of our domestic U-Box services before your U-Box container is shipped internationally, simply make sure to keep a detailed inventory of all items packed. After your U-Box container is loaded and back at the origin U-Haul location, we will ensure all documentation is in order before we ship. If you elect to door delivery services at destination, we will assist you with customs documentation, customs clearance and delivery to your door in your destination country.

Question 34

International: What documentation do I need to ship internationally?

Accepted Answer

Each move and destination may require different forms and supporting documents to ship household goods into the country and qualify to do so tax-free. If you elect our U-Box international to door shipping services, our preferred customs clearance agent in the destination country will assist you with the proper documentation.

Question 35

International: Does U-Haul assist with clearing customs?

Accepted Answer

If you elect international shipping services to port, you will be responsible for sourcing your own customs agent in the destination country. If you elect international shipping services to door, our preferred partner will help you complete all customs documentation before your U-Box container is shipped and assist you in completing the clearance process at destination.

*This excludes shipments between the US/CAN, please find information on US & Canada shipments here.

Question 36

International: Do I have to be present in the destination country to ship by U-Box container there?

Accepted Answer

Yes, you need to be present in your destination country or have proof of existing travel arrangements to initiate the shipment. Need to pack your items before? Conveniently store your packed U-Box container at our U-Haul location and access it anytime until you are ready to ship.

Question 37

International: Can I store my U-Box container(s) in the destination country?

Accepted Answer

We have a large network of partners across the globe that can accommodate storage in most destination countries. Please inquire with an international shipping team member for custom rates and options to be included in your shipping quote after you submit a request.

Question 38

International: Do I need to provide documentation for a U-Box move between the US and Canada?

Accepted Answer

Yes, you will need to complete customs documentation and provide proof of residency or citizenship to bring your household goods to your destination country. After you place a reservation, you will have access to a secure document portal that will provide documentation custom to your move and allow you to upload all required documentation in one place.

Question 39

International: Do I need to complete an inventory of the contents of the U-Box container for my Cross-Border Move?

Accepted Answer

The Canadian CBSA and US CBP border patrol agencies require a completed inventory of items loaded in your U-Box container(s). We will provide you with an inventory form that you can complete while you pack and load. The inventory is uploaded along with all other customs documentation in your secure documentation portal.

Nous livrons	Faites livrer vos conteneurs à votre porte. Vous pouvez garder les conteneurs chez vous pour un entreposage temporaire ou les faire ramasser une fois que vous avez terminé.
Livraison avec chargement	Des déménageurs professionnels de votre région vous livreront le conteneur et le chargeront pour vous.
Livraison par vous-même	Allez chercher un conteneur U-Box quand il vous conviendra à l'aide d'une remorque pour conteneur U-Box.
Accès à un établissement U-Haul	Économisez temps et argent en chargeant/déchargeant dans un établissement U-Haul de votre quartier.

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