it was not necessarily the locations fault. The communication between the company, the district and the location is poor, because of the computer program that Uhaul has that doesn't allow for local management to make decisions.TOM P.
Customer Reviews for Blairtsown Ace Agway
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Blairstown, NJ 07825
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun au sam : 7h30 am à 7h pm
- Dim : 7h30 am à 6h pm
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
We picked up our rental late in the day kinda last second planning. They had what we needed and dispute the rain storm , wind and hail the employe helped us took up the trailer to get us on our way. Great customer service from the gentleman working that day. Returning the trailer after store hours the same night was easy and plenty of space in the parking lot.Raymond D.
Le client n'a pas laissé de commentaire.Matthew M.
everything was great. staff was knowledgeable and efficient. equipment was in great shape, no problems at all. an overall great experience! thanks!Michael F.
U-HAUL.COM SCREWED UP MY PRICING AND NOW I AM FIGHTING WITH THEM EVERYDAY TO GET IT CORRECTED. I AM UNDECIDED IF I WILL EVER RENT FROM YIU AGAIN. CORY AT THE LOCATION WAS PERFECT.MARC C.
Le client n'a pas laissé de commentaire.K W.
Blairstown was excellent and very helpful.Debra S.
Le client n'a pas laissé de commentaire.Sandra H.
Everything was good and amazing but when I came back to put gas I spend 87,5 dollars and I was half tank that's a lot of money just for gas.dahomel T.
Equipment â€" roof â€" leaked. The information was not disclosed during the transaction. Three recent rentals; three leaking trucks. When a vehicle is returned days in advance well below the allotted mileage, a credit should be offeredGregory W.
Le client n'a pas laissé de commentaire.Joel N.
Le client n'a pas laissé de commentaire.Paul P.
Not a thing. The gentleman that helped me was very courteous. The truck was clean. He greeted me by name when I came into the store. Highly recommend this locationdave L.
Le client n'a pas laissé de commentaire.justin I.
This location was very convenient for me and they were very friendly and accommodating. I always check the trailer tire pressure before I leave and it's rarely been to spec on any of the multiple trailer rentals I've had at various locations. This trailer had one tire significantly overinflated and the other tire significantly underinflated. I stopped at a gas station with an air compressor and adjusted them to the proper inflation but I think whoever maintains the trailers needs to be more vigilant about keeping the tires inflated properly. Overall, I have been very happy with the U-Haul rentals and this location is a good one.MICHAEL S.
Le client n'a pas laissé de commentaire.WILLIAM C.
I reserved the rental with Mabel and she was so helpful. She knew exactly which vehicle would be the most appropriate for our needs. I would definitely recommend this location to anyone looking to rent a Uhaul.RACHELLE P.
The staff was super helpful. Signed me up, got me in and out quick. Did a fantastic job. If I could give 6 stars, I would.DANIEL S.
Le client n'a pas laissé de commentaire.Dave H.
Le client n'a pas laissé de commentaire.Dave H.
Le client n'a pas laissé de commentaire.Suzanne Z.
Steve was very friendly and helpful. Wonderful experience.DANIEL S.
More selectionJOHN F.
Le client n'a pas laissé de commentaire.Celina L.
Le client n'a pas laissé de commentaire.MICHELLE H.
Rented last minute and they were very accommodating.JOHN G.
Le client n'a pas laissé de commentaire.Mark K.
A very pleasant experience.DAVID L.
Le client n'a pas laissé de commentaire.ROBERT R.
Le client n'a pas laissé de commentaire.DONALD A.
Le client n'a pas laissé de commentaire.DOROTHY D.
The customer service was outstanding! They went above and beyond to assist us.STEPHANIE B.
Everything was easy and as expectedJERALD H.
Super! Very competent staff, explained everything well. Very easy process.Michael G.
Le client n'a pas laissé de commentaire.JAMES Y.
Le client n'a pas laissé de commentaire.Matthew A.
Le client n'a pas laissé de commentaire.Michael D.
Fast and friendly service. Thank you!CHRISTIAN M.
Le client n'a pas laissé de commentaire.Karyn S.
The gentleman at this location was the only positive part of that rental. He was very friendly and helpful.Maksym N.
Le client n'a pas laissé de commentaire.Carole B.
Le client n'a pas laissé de commentaire.Kathy C.
Le client n'a pas laissé de commentaire.MARK D.
Le client n'a pas laissé de commentaire.John Y.
Le client n'a pas laissé de commentaire.michael G.
Really wonderful people at this location. Got me in and out of there quickly. Help me remove the trailer when returning it. Really great experience. Like these guys a lot.LEON S.
Only to have larger uhauls available to rent .DEBBIE S.
Manager Steve Is The Biggest Gentleman There Is & Clerk Man Is Really Awesome Too!JEREMY F.
Amazing customer service. Above and beyond expectations.DEBBIE S.
Le client n'a pas laissé de commentaire.Jose C.
Le client n'a pas laissé de commentaire.STEVEN B.
Le client n'a pas laissé de commentaire.RYAN B.
Keep an eye on prices. The per mile charge ($1,99) is exorbitant.JOHN S.
I have used uhaul twice in the last month. The second time my order got cancelled and bec I had to drive a long way to get the truck they halved my milage fee. All staff have been polite, fun, excellent, especially the gentleman in Blairstown. Great service. Well done Uhaul!EILEEN G.
The website and process of inputting information is very poor. Does not allow photo of driving license. Could not return truck with link sent by text message. Not user friendlyPaul L.
Le client n'a pas laissé de commentaire.Glenn C.
Excellent service à la clientèleShavkatbek K.
Le client n'a pas laissé de commentaire.STEVE G.
Le client n'a pas laissé de commentaire.STEVE G.
The guys at Agway were incredible. Highly recommend because of their amazing customer service.ELISE H.
Le client n'a pas laissé de commentaire.Eileen E.
you did not ask the important questions about the contract, where the pick up was changed and and why NOT where I asked for and why I had to call several times to get SOME answers but not ALL answers like it did not matter to you however ALL customers DO MATTER I RATE YOU AT ZERO and you LOST a customerDAVID N.
Originally, I wanted to rent the 20' but told there were none available. I settled for the 15' and wase scheduled to pick up the vehicle in Budd Lake, NJ. Arrangements were made with family members to meet me at Budd Lake so they could drive my car back home. Not only was this out of their way, adding more time and mileage to their personal vehicle, but when I got to the facility in Budd Lake, the vehicle was not ready. I was never notified that the vehicle was unavailable for pick up. I then called your customer service department and was given the option to take a 10' vehicle, located in Blairstown, which was another 20+ miles away. The original size that we needed was only available in Phillipsburg, NJ which was 28+ miles away and totally in the opposite direction that we needed to go. Not only was I not notified that the vehicle in Budd Lake was not ready for pick up, but my family and I had to go out of our way again to get a vehicle that really wasn't even the right size that we needed. Because we were unable to load everything that we needed to (which we could have had we gotten a 20'), I need to now spend more money and rent another vehicle to take the remaining items that we couldn't fit in the 10'. I feel that the way this was handled was totally unprofessional, inappropriate, a waste of time and mileage to me and my family, and because we did not get the size we originally requested, I now need to spend even more money to rent another vehicle to haul what was supposed to be in the 20' truck. As a respectable and fair business, I would expect that Uhaul would refund me for the full amount, given the frustration, time and money we endured.Kim H.
Le client n'a pas laissé de commentaire.Wendy K.
Le client n'a pas laissé de commentaire.AYODEJI A.
Le client n'a pas laissé de commentaire.MANUEL M.
Le client n'a pas laissé de commentaire.Harry P.
I went through drop off on phone and when I looked for Dropbox for key, there was none. If location doesn't have 24 h drop off, the after hours should not work. Delay for me being here below as no dolly. There was no dolly at this location or anywhere in NJ. It seems this is a uHaul problem and not location problem. This caused me a delay as I was on hold for 40 minutes and extra time to load and unload without a dolly. This ended up causing me not to be done before drop off location closed. If I had known, I would have bought a dolly. So, I will probably try a different vendor in the future that can guarantee equipment or at least notify me that equipment will not be available.Timothy A.
Steve was extremely helpful and friendly! Awesome customer service!Alexandrea S.
Steve and Tim made it a great experience. It was easy and fast check out/in and I was in the road.LUCIA Z.
Le client n'a pas laissé de commentaire.Lissette O.
Le client n'a pas laissé de commentaire.MARY N.
Please next time tell the dates for mileage .. I was told 99 cents a mile when it turned out it was 1,99 a mile.. for the weekend.. had I known that I would have rented only one day... not satisfied at all and will probably never rent from UHUAL againGregg J.
Le client n'a pas laissé de commentaire.john C.
Le client n'a pas laissé de commentaire.Edward H.