Customer Reviews for Blue Flame Tire & Auto
(Concessionnaire U-Haul dans le voisinage)

173 évaluations

125 N Freeman Rd   Liberty, SC 29657

(864) 507-4067

Heures d'ouverture de l'établissement

  • Lundi au vendredi :
    9h am à 2h pm / 3h pm à 4h pm
  • Samedi et dimanche :
    Fermé

Services dans cet établissement :

Pour nous contacter

(864) 507-4067

125 N Freeman Rd
Liberty, SC 29657

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lundi au vendredi :
    9h am à 2h pm / 3h pm à 4h pm
  • Samedi et dimanche :
    Fermé
Aucune photo disponible
  • Inspection gratuite du remorquage
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

skeets C. 
Évaluation :
4

I picked up the vehicle in Cincinnati, but he was having computer issues. I told him my drop off was in Pickens, SC on S. Catherine St. I had dropped a previous rental off here. I drive to the location, it was being renovated, they directed me to the Blue Flame location 4 miles away. Drop off was simple, but I was charged $174 for wrong location. I went to the correct location, not the one I haul texted me on my drive which was 50-60 minutes away from my house over mountainous terrain. You have lost a customer and I will share this info if anyone asks about I haul. Mr. Torbeck in Cincinnati did not note my choice off drop off location.

DOUGLAS D. 
Évaluation :
5

Location did a great job 5 Stars service with my uhaul rental

Steven B. 
Évaluation :
1

Shocking! One day in advance of sending my team to pick up the truck, I called the location to confirm that I had insurance. The woman was discourteous and said she couldn't help me and wanted me to wait till they checked in. When I said why can't we just add the insurance, she started yelling at me and hung up; unbelievable !!! although she called back about an hour later to apologize, the damage was done. Unacceptable behavior by any employee interfacing with a customer. Secondly, but secondary to the above; my original preferred pick up location in Rosman, North Carolina which was unable to secure the 26 foot truck. Your organization was able to locate a truck for me in Pickens South Carolina, this required an extra two hours effort for pick up. since this was not my decision but I logistics challenge for U-Haul, it would've been appropriate to issue an extra 100 mile credit. Would appreciate it if that still can be done. I thank you, Art Frigo. Call me if you wish to discuss further; 312-961-0537

Arthur F. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Edward M. 
Évaluation :
1

Truck had roach's bugs in it. Got into my stuff. Then there were no hand trucks. Do you know how hard it is to move a refrigerator without hand trucks? Very hard. Then I got told to return truck back to location where I picked it up. Then got an email telling me another location. So yes our experience with this Uhaul location was terrible.

Regina W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin S. 
Évaluation :
5

Excellent service à la clientèle 

Ronald B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

nicholas S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bradley M. 
Évaluation :
3

Was closed when dropped off

Chelsea B. 
Évaluation :
5

I always appreciate Blue Flame and Mr Bennett

quintin M. 
Évaluation :
1

Owner rude and never called back to confirm as promised

CHUCK M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mark T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brandon E. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Norman P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DEWAYNE B. 
Évaluation :
5

Very good

mike M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

bridget S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

bridget S. 
Évaluation :
5

Great experience!! Thank you very much.

Edrei G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

James S. 
Évaluation :
5

Great help getting vehicle rented. Beyond accommodating and pleasant. Will certainly use again if need arises.

daniel H. 
Évaluation :
3

Only concern was that my two U-Boxes were loaded on a trailer for me to pick up without the roof and vinyl wrap protection on either box. We had heavy rain that evening and I was concerned about my goods getting damaged from water leakage. There was no damage but I would have rather had the wraps on the boxes so I wouldn't have had to worry.

KEITH M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

james S. 
Évaluation :
5

Customer service was fantastic even though the office needs to update it's computer equipment. The lady at the desk was very kind, knowledgeable, and apologetic for our short delay. They had plenty of trucks available, but we reserved online and that shortened the process once we arrived at the store. I recommend using this store, but make sure you're not rushed for time. It might take a few "minutes", but it's worth the wait for the service and seamless process. Merci.

BRENDA L. 
Évaluation :
3

Simple and quick

CHARLES M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rickey W. 
Évaluation :
3

Possibly have a vehicle where the customer reserves it.

John C. 
Évaluation :
5

Again nothing, the lady there wash friendly and helpful. Helped make my move a good experience.

Roy P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

KENNETH S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William P. 
Évaluation :
5

Nothing every thing is great. I will use them again.

timothy T. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Norman P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David K. 
Évaluation :
5

Didn't drop off here. Contract did not say where to drop off

Norman P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LARRY S. 
Évaluation :
3

We are renting again this weekend and are using different pick up and drop off locations.

STEPHEN M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carlton D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

charles W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

albert O. 
Évaluation :
5

Renee' was terrific in Pickens

Michael G. 
Évaluation :
4

Overall experience was good except for being able to contact UHaul on the phone. Always a 45-60 minute wait time to get an agent. Very frustrating and unacceptable to not have agents to answer calls in a timely manner. The moving helpers were a great help with loading the UBoxes.

Karen W. 
Évaluation :
3

Communication prior to pickup was difficult. Called twice and never got a return call. Pickup process was slow due to computer issues. Staff was friendly and truck was great.

jim W. 
Évaluation :
3

Have a place that you can return on a weekend so you don't have to pay for 1 or 2 days extra rental as was the case for me!!!

Gary R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Trent K. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Kevin B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Cynthia S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DENNIS M. 
Évaluation :
5

Gentlemen was very professional and thanked us for using UHAUL. Very accomodating!

Dale J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gary D. 
Évaluation :
5

Ils ont été très serviables et amicaux.

Charles M. 
Évaluation :
1

This place didn't turn. In the real date for truck being returned or the milage. Plus added insurance that we didn't ask for and charged us an extra $300. We ended up paying over $700 to rent a truck for one week and driving 90 miles. Don't use this location and look at what you are being charged for before you sign anything. They never had us sign anything upon return either so watch it.BEWARE!!!!!

Paul M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GINA H. 
Évaluation :
5

Not anything that I can think of at the moment other than maybe have longer hours that someone is available at the store.

PARKER S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Theresa C. 
Évaluation :
5

Drop off location was terrific. Staff was friendly.

William R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRYAN H. 
Évaluation :
4

To be more forthcoming when people call in for reservations. Do not mislead customers and put financial burdens on customers. I know this is a business and you provide customers with a service. With this being said have a hurt everyone is not a millionaire and there is a pandemic going on. People are really struggling being a front line worker is hard enough without being side stepped. So my review is I'm very dissatisfied with the service that was provided by the reservationist

TERRY H. 
Évaluation :
5

Small place but big hearts great people and very quick service.will use and prefer this outlet.

DEWAYNE B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KARL E. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

David B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

louis M. 
Évaluation :
5

Excellent customer service. Overall great experience. Definitely recommend this to others.

ben A. 
Évaluation :
5

Upmost friendliest group ive ever met .thank you

DEWAYNE B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

peter G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michael H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

GEOFF B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

David S. 
Évaluation :
4

Decrease the amount.$300 to ship the pod 24 minutes away was a lot more than $85 from the pickup site.

Michelle J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICHARD F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Colleen D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

April H. 
Évaluation :
5

Super nice the lady was great

JOHN E. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Levi H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

lynn L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LaShonda M. 
Évaluation :
5

He was very helpful and friendly.

Janet H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michael H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Robert R. 
Évaluation :
5

It was an incredible experience my U-Haul contact Dwayne Bennett is amazing...... He is wonderful to work wit, so very helpful and knowledgeable.....I would recommend his location for all your moving needs....Thank you U-Haul and thank you Dewayne

Charles J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

alexandrea M. 
Évaluation :
1

My comments are NOT directed to the Blue Flame location as I had to return the truck after hours when they were closed. My concern was with U-Hauls phone automated service, along with the phone chat feature. When I clicked on the return location notification that was sent to my I-Phone the app either just cycled and cycled or said that it couldn't recognize my location due to my security settings. I rechecked my settings a couple of times, which was strange receiving that message as it worked when I picked the truck up originally in Rock Hill, SC…no issues there. I tried calling the U-Haul 1-800 # and said the wait was 15 to 20 mins. I held on for over an hour and no one ever picked up. Then I tried using U-Haul's chat feature and explained my situation. The individual kept asking me to check my phone settings and said I might be using the wrong website link. But I explained several times that I was trying to connect using U-Haul's link that was sent to me and my phone security settings were off. I don't think the chat individual understood what was going on and was no help. Never apologized for the wait or if there was another alternative. Basically, reading from a script. Finally, I called the Rock Hill location after they opened and explained what was going on. They apologized and I left the keys in the lock box at the Blue Flame location. Rock Hill was very helpful. I've rented from U-Haul more than 15 times over the years both local and long-haul one way trips with all those experiences very satisfying. I'll continue to use your service in the future as the need arises. However, I wanted to make you aware that I believe someone needs to look into your on-line website linkage, as well as instruct chat assistance for such issues as they may arise. I've worked in the customer service arena for over 30 years and you can tell that this instance got my attention. Merci.

William F. 
Évaluation :
3

Just need to check store hours. Says 9 am but they don't open till 11 am. Had to wait two hours to pick up - once they opened things move quickly and they were great to work with

Greg D. 
Évaluation :
1

Service was slow and difficult. Trailer had a flat tire, which we had to wait to get replaced. The tire they used to replace it with had a slow leak through the valve stem and was almost completely flat by the time I got home, about 15 miles. Perfect example of a business doing the absolute bare minimum to get by, and nothing more. Would not recommend.

Kevin H. 
Évaluation :
5

Thanks for your service

brenda V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

michael M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Bob M. 
Évaluation :
1

I reserved my truck online and went to pick it up and the location was closed even though it was during normal operating hours. When the business owner was called he was a bit rude over the phone and said we would have to wait until he got there to get the keys. I called customer service and the man on the phone was very helpful and nice about fixing the time so I wouldn't be charged more for the owner not being there.

Robert B. 
Évaluation :
5

Your website said “come in we are open” but arriving at location - it was closed. An employee happened to be picking up his own car and called owner who came and made rental happen. Thanks to Renee I was able to move last of my belongings from sold house. You need to know which of your sites have shut down!!!

WAYNE T. 
Évaluation :
3

Nobody was there and I couldn't get my deposit back other than that it's ok

Jesse M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

rick R. 
Évaluation :
5

Very helpful and a lot more Room than the last time a bunch of great people thank you. I will definitely rent there again.

DEWAYNE B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

BETTY B. 
Évaluation :
5

nice folks, helpful in all regards

Jeff G. 
Évaluation :
5

I am very dissatisfy with u haul. I returned the tow dolly to McCormick, SC., which is the location on my rental agreement. now I am being charged $60 for not taking it to another location. My contract # is 85218628. I an not paying you $60 because U haul changed the location.

Butch M. 
Évaluation :
5

Well satisfied customers

Scott M. 
Évaluation :
5

Very friendly and helpful. No improvement necessary!

Karen T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David R. 
Non les évaluations ont été soumises pour cet établissement.

Services supplémentaires à cet emplacement

  • Icône de camion de déménagement
    Camions de déménagement

    Nous avons la plus grande sélection de camions neufs!

  • Icône de remorque
    Remorques et remorquage

    Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!

  • Icône de conteneur de U-Box
    Conteneurs U-Box®

    Nous expédions à l'autre bout de la ville et à l'autre bout du monde!

  • Icône Ventes de camions
    Camions à vendre

    Nous offrons la plus grande sélection de l'industrie!

Retour
Haut de la page