Customer Reviews for Butterbridge Farms Pet Cemetery
(Concessionnaire U-Haul dans le voisinage)

184 évaluations

5542 Butterbridge Rd NW   Canal Fulton, OH 44614

(330) 837-4662

Heures d'ouverture de l'établissement

  • Lun - ven : 9h am à 5h pm
  • Sam : 9h am à 1h pm
  • Dim : fermé

Services dans cet établissement :

Pour nous contacter

(330) 837-4662

5542 Butterbridge Rd NW
Canal Fulton, OH 44614

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - ven : 9h am à 5h pm
  • Sam : 9h am à 1h pm
  • Dim : fermé
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Nothing, This place has ALWAYS been clean and courteous whenever I've needed a U-Haul for my Toy Conventions!

DANIEL H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rinhold S. 
Évaluation :
4

Construction going on. It was hazardous driving on the site and walking to the office.

Anita S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Thomas D. 
Évaluation :
5

Cindy was beyond helpful and encouraging during my move. I will absolutely use this particular business again and recommend them to everyone because of her.

MICHELE C. 
Évaluation :
5

Met and exceeded my need at the time - thank you!

Emily G.  |  Expérience générale 
Évaluation :
1

We went after hours (5 pm on a Friday) expecting to do a self check out drop off. When we got there we had a hard time finding a spot to park. Eventually a guy saw my boyfriend and came up to speak with him. He was extremely rude. When we parked he took the keys out before I could even get a picture of the gas meter. When I asked him if we could have the keys back he rolled his eyes, walked back and said “I was getting ready to leave.” I told him that we planned to do the self checkout and he didn't need to stay. But he just continued to say that he's trying to leave. After I got the picture of the inside, he took the keys and rushed us out. We couldn't even get pictures of the outside of the uhaul to finish up the self checkout portion. It was a horrible experience.

Clayton C. 
Évaluation :
5

Key box is close to the truck pickup. Made things easy!

Austin B. 
Évaluation :
1

Terrible customer service. I couldn't get a hold of someone who works at the physical location. I had server issues with the mobile drop off and it didn't go through which showed my tank level. I dropped it off after refueling. They marked the tank level down wrong and charged me $50 worth of refueling fees. They were rude while I talked to them about fixing it.

WIKTORIA M. 
Évaluation :
5

when I went online and filled out the necessary paperwork I was informed that the 10' truck had a pull-out to load and unload furniture with and it didn't. I was also told that I had unlimited miles which wasn't true I was charged for additional miles used when I told the person how far I was traveling.

Barbara M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Gary D. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jannay C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JENNIFER M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tom G. 
Évaluation :
4

Very easy to return and person working was knowledgeable.

Thomas H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

BRETT B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TIMOTHY U. 
Évaluation :
2

They allowed someone not listed in my account to add Additional days and mask changes to original agreement. I am actually checking into the legality of what happened with this because everybody was done without my authorization, but I would have been responsible if anything would have happened. I will be contacting corporate.

randal P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHARLES R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kevin I. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

charles R. 
Évaluation :
5

No recommendations for improvement. I wish every business would run their business like Tim runs this one. He's professional, personable and a pleasure to do business with. He is an exceptional reflection on the U-Haul company.

Patricia K. 
Évaluation :
5

Went out of their way to help with a rusted receiver. Couldn't have done it without them!

Paul F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brenda R. 
Évaluation :
5

Merci 

Anthony G. 
Évaluation :
5

This was so much nicer and was closer to me to drop off. They were organized and friendly.

Robert V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles C. 
Évaluation :
3

Please take away the mobile phone crap. I enjoyed the old way where it was less hassle. The taking pictures, and dispute is annoying. Other than that, I enjoy U-Haul.

DAKOTA C. 
Évaluation :
5

The lock mechanism should work better.

Bill H.  |  Expérience générale 
Évaluation :
5

When we arrived for pick up the truck was in the back of the lot and was full of ice and snow. We would of been ok with where the truck was parked but the ice and snow should of been cleaned off for us. It was freezing outside!!! The truck other wise was in really good shape and clean. Other than that it was fine.

Denny A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

BRENDA G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RODNEY C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffrey G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Phil D.  |  Expérience générale 
Évaluation :
5

Everything that I expected. Clean and accessible. Personnel amical

Marc K.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN F. 
Évaluation :
1

Very hard to get to, part of road is closed.

Jacob M. 
Évaluation :
3

Owners not following state of Ohio mask mandate. If I hadn't had a reservation and needed it immediately I would have went somewhere else. I cannot support a business that doesn't care for the well being of our fellow citizens.

Jessica C. 
Évaluation :
2

the fact you have to upload your photo ID is the problem. This location has NO cell phone reception. I had to take the photo of my ID then go outside and stand on a big rock with my phone in the air and wait several minutes for it upload. Then take a second picture and do it again. All they need is a guest WiFi access and the problem would be resolved. They also have the issue of receiving phone calls since they use a cell phone for the business. I tried calling in 2 times and was unable to get anyone since it would ring 1 time and go silent.

william L. 
Évaluation :
5

Clean the inside windshield after it got dark you couldn't see thru it

Mary Ellen S. 
Évaluation :
5

Great staff to work with. Very nice and helpful with all questions.

joseph R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KAREN A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jacob H. 
Évaluation :
5

The 2 axle 6x12 trailer is too heavy for my 2006 Subaru Forester. I do not recommend it.

Daniel B. 
Évaluation :
5

Great!

Kelley D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DEAN C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

david H. 
Évaluation :
5

Thankx guys for the quick and last minute booking!

Jill M. 
Évaluation :
5

Excellent service ...don't have to change a thing

JAMES R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gary D. 
Évaluation :
5

Fantastic experience. Employees were great. Price is right!

Gregory N. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michael S. 
Évaluation :
5

Guys were very helpful, fun to work with. Good service, thanks

Dennis S. 
Évaluation :
5

They did everything we needed them to do! Would reccomend them to others for uhaul and storage!

Chris G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Theresa A. 
Évaluation :
5

The owner was awesome to do business with, went out of his way to come in after they were closed!! Uhauneedsneeds to do a better

Debi G.  |  Réservation 
Évaluation :
1

This was not the location I wanted for pick up. It was a half hour and 20 miles away, which added to my milage overage. The windshield was covered with bugs and the dolly that I ordered was not on the truck. The office was closed so I had to drive to another location to pick one up. This was the worst experience I've ever had renting a truck.

Carleen S. 
Évaluation :
4

Uhaul website tool over an hour and on hold with customer service for half hr poor uhaul service

Roger G. 
Évaluation :
5

This place was extremely helpful. Unfortunately they don't open till 9:00 am. The process U Hail has is horrible. Took 30 minutes to get in and out. Uploading drivers license. Takes way too long. This was only part of the problem. No text the day before. UHaul changed my location 3 times. Horrible. I was over 2 hours later than planned. May never use U Haul again.

matt Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Pamela S. 
Évaluation :
1

Screwed up order from the start. Shame like to keep biz local

sara B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MAMBY D. 
Évaluation :
1

The gentleman working there had no idea what he was doing and was not prepared for us at all.

Kaila B. 
Évaluation :
4

Not call every day asking for a cradit card after I already had the trailer rented and picked up. Also make it easier for someone Who does not have a smart phone for a return.

brad W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven S. 
Évaluation :
5

Super helpful and friendly. Just a great experience.

Craig R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

rosie W. 
Évaluation :
5

Helpful when I called in on a Sunday for direction to drop off location. Gave very good instructions for leaving it.

JOAN H. 
Évaluation :
1

Well when I returned uhaul to butter ridge road canal Fulton after 5 hours of usage they charged me and additional day of rental to my debit card called the business he said it would be taken off which he lied and was not removed so for 5 hours I paid 164

Mary H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephanie O. 
Évaluation :
5

nice folks.

Kenneth T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Geoffrey B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

frank A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Connie C. 
Évaluation :
5

Just great people there. Nice clean truck. Went out of their way to fit my needs.

Karri W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dale F. 
Évaluation :
3

rented a 5 x 9 ramp trailer here in may 2018, 1day. charged $42 upfront, was a $25 rental.?.? no explanation, said square up on return. returned sunday, closed. checked with debit card, additional charge from uhaul, total for 2days, $53ish. went back on tues to inquire, told adjusted back for 1day rental. my card statement never reflected this to date. 9-4-18 dave mitchell thought personnel was helpful initially.

david M. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

billy H. 
Évaluation :
5

Good customer service...

scott S. 
Évaluation :
2

I have rented from this location multiple times, it is so close to where I live that I keep trying it, but am disappointed every single time. It seems that each employee there has a problem with not being able to with hold he use of constant and consistent vulgarity. It is supposed to be a place of business and yet every other word spoken by the staff is a curse. I will not try this location again and will simply have to drive out of town from here forward, which is a shame.

Whitney O. 
Évaluation :
4

I was told the location opened at 7AM. When I arrived there was not one there and they open at 9. Everything worked out wen I called they were very helpful.

Curtis C. 
Évaluation :
5

Great service! Great experience

brian B. 
Évaluation :
5

I dropped off after hours but everything was clean and we'll lit and their instructions were clear.

Robert D. 
Évaluation :
5

Not charge 99 cents a mile on the weekend. I was just trying to do something nice for my daughter.

Dianne C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bob Y. 
Évaluation :
5

Just try to fix your coding for your website, so the clerk can get people in and out more efficiently. But, great and friendly service!

Andre G. 
Évaluation :
1

I rent from this location several times a year and generally use the truck several hours less than the 24 hour rental. This time I was two hours late and was charges an extra day. Justified by the letter of the rental, but not considerate of past rental quantity or experience. I will not use u-haul in the future unless the extra day is credited back. Butterbridge blamed corporate U-haul for the charge.

bill C. 
Évaluation :
3

Apparently your computer program is difficult to use even for seasoned operators. Enlist the aid of someone (not a computer programmer familiar with your program) to use your program and suggest changes, or identify confusing areas, so that the process does not take so long!!

mike K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TOM B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Melissa J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Steve D. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

connie H. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

larry E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Edward L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

mishel B. 
Évaluation :
5

This was hands-down the best U-Haul experience. We've had some pretty bad ones in the past, with vehicles not being available or not ready, but Butterbridge was fantastic. If you need a U-Haul, go here first!

CArrie E. 
Évaluation :
5

was very knowledgeable; excellent service

Robert W. 
Non les évaluations ont été soumises pour cet établissement.

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