Renting this U haul was the worst experience we have had using moving trucks. Absolutely ridiculous! Canceled our truck 2 days before we move 1000 miles, being told a new moving truck was going to be in a specific town(after we begged someone to help us) when there WASN'T, driving 8 hours to pick a 3rd promised truck, and that truck having NO GAS! Ugh.. Never will we use Uhaul again or tell friends and family to use it.Joshua M.
Customer Reviews for Center Street Service
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Rock Springs, WY 82901
(Across the street from Ace Hardware)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - ven : 9h am à 5h pm
- Sam : 8h am à 12h pm
- Dim : fermé
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.Shelley V.
great peopleDoug S.
Le client n'a pas laissé de commentaire.Lela H.
Super helpful. Very friendly and willing to help!Wallace C.
Staff is very friendly and helpful. Nice to be treated in a kind way. Great job !Michael B.
Friendly staff good experienceMiguel M.
Le client n'a pas laissé de commentaire.Richard S.
Great people best servicelud P.
Everything was great!Jeffrey W.
Thank you , you guys did the best to acomÃ³date my move. 😄😀Eugenio S.
Le client n'a pas laissé de commentaire.Michael P.
Great customer service!!Martin L.
Le client n'a pas laissé de commentaire.joe P.
Le client n'a pas laissé de commentaire.Steve B.
Le client n'a pas laissé de commentaire.Debra A.
Le client n'a pas laissé de commentaire.Shirley N.
Le client n'a pas laissé de commentaire.Clint W.
Le client n'a pas laissé de commentaire.RICHARD K.
Le client n'a pas laissé de commentaire.TJ F.
Everything was great 👍TJ F.
Le client n'a pas laissé de commentaire.Misty H.
Lud Plemel is an asset to your company, very professional and courteous.Dennis C.
Friendly, quick service and the rates where good. Merci.ANTHONY B.
Le client n'a pas laissé de commentaire.Rebecca M.
Just keep up the Good Customer Service!Riley T.
Le client n'a pas laissé de commentaire.kace D.
Le client n'a pas laissé de commentaire.Andy F.
Everything was great other than they wouldn't use the card used to make the reservation to process the payment so I had to use my own card. No other issues and I like renting from this location. Merci!Amity H.
Both dealerships in Rock Springs closed prior to their listed close times which unfortunately led to me having to stay in a hotel for an additional night. The staff was helpful when I ended up making contact with them and they were able to help me get on the road after the weekend.Phillip C.
Did a drop off after hours. Called following day. Clerk was very pleasant.latricia T.
Le client n'a pas laissé de commentaire.JOSHUA A.
I picked my truck up, Kenn was extremely proficient, advised us to take a picture of the milage for our own protection, and was very helpful and knowledgeable about what we may face down the road. Great guy. Friendly. Professional.Judy R.
Le client n'a pas laissé de commentaire.Catherine F.
Associate was very very nice and well educated on uhaul products.Ruth H.
Le client n'a pas laissé de commentaire.Robert G.
Treat them like you did meGreg C.
Le client n'a pas laissé de commentaire.Jonathon D.
Le client n'a pas laissé de commentaire.Haylee W.
Excellent service here. No improvements needed.Debbie D.
We had to drive 100 miles from Evanston to Rock Springs to get this trailer. Evanston did not have anything wr needed.CAROL SUE N.
The lady that helped us was very professional and helpful. We so appreciate how she went out of her way to rent us a car trailer.Marla C.
See aboveJohn N.
Le client n'a pas laissé de commentaire.Lou P.
Le client n'a pas laissé de commentaire.Cruzito F.
Le client n'a pas laissé de commentaire.Josh E.
Le client n'a pas laissé de commentaire.Donnielle R.
This is the second time Ive used Uhaul at this location and both times have been top notch customer service & overall excellent experience.Donald B.
The vehicle was not properly cleaned. Also they fuel gauge is off so they said it was a half a tank when it was a quarter. Friendly staff and knowledgeable.Andrew W.
Le client n'a pas laissé de commentaire.Riley H.
Le client n'a pas laissé de commentaire.CODY BRYCE H.
I rented on a Sunday for a few hours and the check-in and check-out process through the app was super easy. I also got a call from the store prior to my rental to confirm details. The person I spoke to was super friendly and helpful.Amanda B.
Have more trucks availablemary will A.
Le client n'a pas laissé de commentaire.Dan M.
Le client n'a pas laissé de commentaire.Dan M.
The 6 x 12 cargo trailer I reserved to pick up at 9 am was not there. They called the person who was supposed to turn it in and they would not be bringing it in until 1:00 pm. Created a real problem for me. But staff called the 2 other UHaul locations and sourced a 5 x 9 flat bed with ramp which actually turned out better for me.Stephen S.
Have person at location and don't cancel someone's reservation two days beforeLevi W.
Le client n'a pas laissé de commentaire.Sharon H.
Le client n'a pas laissé de commentaire.Tom D.
Le client n'a pas laissé de commentaire.Abram Ray J.
Le client n'a pas laissé de commentaire.Quentin H.
Le client n'a pas laissé de commentaire.Ashley G.
This is more of a complaint about the Uhaul reservation system. We reserved the smallest enclosed trailer and a day before were told it was not going to be available nor the next size off. Even worse was that they wanted to charge us more than the original trailer size we wanted. This has happened to us many times where we "reserve" a trailer and it's not really reserved. At the very least, call it something else like first come first serve and don't even bother with doing reservations since it's truly not a reservation.Brady H.
Le client n'a pas laissé de commentaire.JOHN G.
Le client n'a pas laissé de commentaire.MICHAEL M.
Le client n'a pas laissé de commentaire.vytautas B.
Problems with reservations and equipment availability.Louis W.
Le client n'a pas laissé de commentaire.Tony O.
Le client n'a pas laissé de commentaire.Linda D.
Le client n'a pas laissé de commentaire.Arthur Larry D.
Nothing. They were very kind and helpful.Nikki M.
Le client n'a pas laissé de commentaire.Brandy W.
I dropped my trailer off after hours. Plenty of space to park any size Uhaul. Clear instructions on after hours turn in.RICHARDJOHN E.
Le client n'a pas laissé de commentaire.Daniel B.
Le client n'a pas laissé de commentaire.Russell P.
Le client n'a pas laissé de commentaire.Edward B.
Le client n'a pas laissé de commentaire.Alan R.
Le client n'a pas laissé de commentaire.suraphan V.
No improvements recommended. The staff is awesome! I couldn't ask for better service.Richard B.
Truck was dirty inside & out, given the health issues happening, the inside at least should have been thoroughly cleaned, which we ended up doing ourselves. Tire pressure was also not checked on either the truck or car hauler, & most were low.Linda K.
we were on our way thru wyoming and needed truck to pull our travel trailer. they were so very helpful to us and friendly.Michael K.
Better advanced confirmation on equipmentDaniel B.
Excellent customer service, friendly and professional. I will be using this location again and recommending it to others. An absolutley superb experience.Bo H.
Le client n'a pas laissé de commentaire.WENDLE GEORGE M.
I appreciate the professional service offered.ALAN DAVID J.
Le client n'a pas laissé de commentaire.David Z.
Le client n'a pas laissé de commentaire.TRACY H.
The people were very friendly and helpful .Elsie H.
Le client n'a pas laissé de commentaire.Dennis W.
The woman working there went out of her way to make sure my drop off was as easy as possible. Even though it had snowed and it was cold outside she went out there like a trooper and unhooked everything and I never had to say a word. From the moment I walked in the office to the time I drove off she did it with a smile .Miguel D.
Le client n'a pas laissé de commentaire.Jessica Nicole R.
Le client n'a pas laissé de commentaire.ZACHARY TAYLOR F.
Le client n'a pas laissé de commentaire.TAMMY T.
Le client n'a pas laissé de commentaire.JAMES ELI H.
Le client n'a pas laissé de commentaire.Jeanna S.
I had a flat tire on the trailer and was stuck on the side of the road for over 3 hours before I could get help. A highway patrol officer had his dispatch office trying to get a hold of Uhaul customer service for over an hour,before they finally got someone in customer service. Then another hour for help to reach me. I had to rent another hotel room due to this delay. The officer told me I'd really lay into Uhaul about their unreachable customer service during an emergency and my highway patrol emergency office couldn't even reach them. I think I'm entitled to reimbursement for the hotel room @$104.00, and a partial refund for truck and trailer rental. I have the highway patrol officer's card with his name and phone number on it. Then when I turned equipment in at carson city they wouldn't pull the truck around to where they wanted it parked. I was told they wouldn't move the truck as my car was on the tow trailer and they weren't allowed to drive it. Also they refused to back my car off the tow trailer. I'm handicapped and was afraid to back my car off the trailer, a Uhaul customer heard what was going on and he offered to back the car off the trailer for me. They loaded the car on the trailer in wyoming at Uhaul, but flat out refused to help me move the truck or car once I pulled onto their lot. So this whole experience was pretty shitty from not being able to reach anyone in customer service for hours to no help in carson city upon equipment return. Even the highway patrol officer told his buddy who stopped by to check on us remind me to never rent from Uhaul. If you check my records on the customer service who tried and tried and tried to reach customer service it was nevada highway patrol who finally got through. I think I'm entitled to hotel refund and partial equipment rental refund at least a refund for the trailer rental and hotel. I can tell you this with the shitty customer service you have and not being available when customers call the emergency number your going to loose businessDOROTHY ANN W.
Lud and his crew are always amazing!ROBERTA DELIGHT J.
Le client n'a pas laissé de commentaire.JASON A.
Le client n'a pas laissé de commentaire.Dave G.
Nice folksdavid K.