Customer Reviews for Charlotte Auto Inspections
(Concessionnaire U-Haul dans le voisinage)

361 évaluations

945 Eastway Dr   Charlotte, NC 28205

(704) 679-7183

Heures d'ouverture de l'établissement

  • Lun au ven : 9h30 am à 5h pm
  • Sam : 10h30 am à 5h pm
  • Dim : fermé

Services dans cet établissement :

Pour nous contacter

(704) 679-7183

945 Eastway Dr
Charlotte, NC 28205

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun au ven : 9h30 am à 5h pm
  • Sam : 10h30 am à 5h pm
  • Dim : fermé
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert W. 
Évaluation :
5

Clone him (smile)

Robin S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Richard D. 
Évaluation :
1

We got interrogated for more than 45 minutes and we never rented a UHAUL before. I felt discriminated by this, wishing y'all could get resolved soon for the future. Also I didn't get enough time for my equipment when I needed it more time, I felt pressured by the time stance that they told us they needed it back.

luis L. 
Évaluation :
5

Customer service very good

berhane Z. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Quintin B. 
Évaluation :
5

Helpful

trung T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jason H. 
Évaluation :
1

We got a flat and had to repair it ourself and cost us a whole day of moving.

joline L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffery M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Miguel S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Martha P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jason H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Monae W. 
Évaluation :
2

When I picked up the truck it only had 1/4 tank of gas. According to my contract, I went a total of 12 miles. I was charged $66 for 6 gallons of gas. $30 service charge to put the gas in the truck and the gas station is directly across the street. I was then charged $36 for 6 gallons of gas. $66 for not returning the tank to 1/4 when I only went 12 miles is excessive and ridiculous!

REGINA K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

sandra R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

April S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

GREGORY W. 
Évaluation :
5

The process was easy and fast.

ANTHONY C. 
Évaluation :
1

No one was there when I dropped off the truck and no one contacted me from this location.

Jason P. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Donald S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eric N. 
Évaluation :
1

Initially we were told we could not have the truck for 2 days. It would have been nice to pick it up the night before to load it before the rain came. When we got a call and text the next day, to tell us we've been upgraded to a 20 or 26 ft truck from a 15ft, when in actuality we reserved a 10ft., we were told at that time yes, we can have it for 2 days. So we kept the 15ft, but only needed it for 1 day now.. We picked the truck up and was told the gas had to be where its at or more at time of pickup. The clerk said about 3/8. When we started the truck it was barely over a 1/4 of a tank and the gage said 162 mi to empty. When we returned it , the gage said 152 mi to empty, at 10 miles to the gallon which is what the truck was stating, it should have only needed 1 gallon of gas to be spot on. You charged us $30 for gas or about 7 gallons or approximately 70 miles more. I don't blame you for trying to take advantage of the customer especially at the price of gas these days, but that is a little extreme and bad for business. Richard Snider

sandra S. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Andrew B. 
Évaluation :
5

Gentleman was courteous and very professional

shawn D. 
Évaluation :
2

Personal was 15 minutes late in opening. Was charged for blankets that I did not need. I told them that I didn't want them.

Charles K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DANIEL M. 
Évaluation :
3

Uhaul smells like the inside never get clean

Melissa D. 
Évaluation :
1

I scheduled to pick up at 8:00am however when I arrived the facility was not open and the app told me that I had to wait until 10:30 when the facility opened to checkout my vehicle. This cut into the time that I reserved and much needed time for moving. Also there were no straps for inside the truck , when I inquired with the staff , they said they didn't have any. I was uneasy about my belongings being safely secured in the truck. Overall the truck and experience helped me get done what I needed to do but it wasn't as seem-less as advertised and I didn't have all the time and equipment needed.

Darren D. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Lucreatial T. 
Évaluation :
1

Close this location. The place is a dump, grungy and not clean. The staff was cordial, but solemn. It's not a professional environment. We were charged excessively and the customer service rep. was nonchalant. I will not use Uhaul again. It was a terrible experience.

Artanzia R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Komlan O. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Brian B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Kenneth J. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Dawn M. 
Évaluation :
1

Got charged for days i didnt have the uhal because they didn't put it in system

Zaylen S. 
Évaluation :
1

The equipment I needed was missing and I had to drive across town to purchase these items. Since the poor experience I have received emails from collections where I am being charged for the equipment I never received.

Brian M. 
Évaluation :
5

Went to storage center in Charlotte from G'sboro, NC.

SHARON G. 
Évaluation :
3

The best I could say is....It got the job done. The truck was was too big but the only one available. Now that truck is a death trap. Shoot it and put it out of its misery. Goddam!!!!

MATTHEW D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GAROLD LEE N. 
Évaluation :
2

Lady that worked there was not friendly. Truck was dirty upon pick up.

TALIBAH S. 
Évaluation :
5

Exelente

aravena E. 
Évaluation :
1

The pickup on this Truck went smooth. I picked up the truck effortlessly and accomplished what I intended to do for the Day. The Drop off, on the other hand, was a jerk off. I drove the 26ft Uhaul back to the destination that I picked it up, and where I left my own personal truck. All of this in the middle of an Ice Storm. Then the App informs me that I need to move the Uhaul a mile up the road to a different location and drop off point. So I did - what choice did I have? Regardless, I had an underage, unlicensed driver, with me, so both of us got to walk a mile back down the road to my own personal truck. And hurry to the other side of town in an Ice storm. Nice.

Robert M. 
Évaluation :
1

Truck needed an alignment and the check engine light is on, mirror was bent the wrong way on the passenger side, and they charged me $100 for a dolly they said I never returned that was never in the truck.

ZOE CAROLYN S. 
Évaluation :
2

Unorganized. Cluttered, complete mess inside. Didn't have the moving dolly I ordered. Only had an appliance dolly. Didn't know the price difference. No help with inspection. Not up to UHaul standards I'm used to.

Kevin W. 
Évaluation :
5

U-Haul is the best company

kevin A. 
Évaluation :
1

Have people who know what they doing process the order! Offer assistance clean up the location to cluttered.

Akia S. 
Évaluation :
1

Lay was unable to issue the rental contract after several attempts and finally got it done but was wrong. It should have been one way and she issued one as a local return.

Mohammed J. 
Évaluation :
1

Your corporate office needs to do a surprise visit to this location. You will be shocked. It is run down and filthy, and absolutely no help with the trailer was offered. Two employees, one was watching TV and the other was watching his phone?

MATTHEW M. 
Évaluation :
1

You can improve by completing the info that needs to be submitted for the receipt correctly and honestly. My uHaul location was incompetent and acted like they didn't understand english when I had an issue with the incorrect info on my receipt after I explained to the cashier that I took pictures. Deal with the customers compliant in store instead of referring me to speak with uHaul directly. Poor Representation of uHaul!

CNETHA T. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Albert D. 
Évaluation :
2

This truck was dirty with sea salt in the back. The transmission skipped making it hard to drive I didn't use this truck to move. It was too dangerous. I called to complain and they gave me a reference: 3452669. They told me someone was going to email me back but didn't. I want a total refund of my money. I have pictures of how dirty this truck was. I'm ready to post on social media to not recommend this service to neighbors.

Ruben G. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

MALLORY D. 
Évaluation :
2

The link posted on the key drop box (uhaul.com/share) told me to click on a button that wasnt on the link resulting in me being charged an extra day. Also there is an option to decline insurance which i had full intention to do so but the lady working said theres no option to do so, so after multiple attempts i had to choose the cheaper insurance package but still was charge for the more expensive one. I responded to the email that had my receipt but unfortunately i still haven't received a response

DANIEL G. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Sharon D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ryan L. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Patrick S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ralphetta F. 
Évaluation :
3

Hire more customer service reps that can make the customer experience easier to get things done quickly. No one has hours to spend on the phone fixing an issue that can't be handled in store for some reason.

Katherine T. 
Évaluation :
2

Clean the van & make sure the oil is changed.

BREONNA S. 
Évaluation :
1

My reservation said that I would be able to pick up the truck at 9:30 am, but I was unable to do so because the location didn't open until 10 am. However, I waited at the location for them to open. At 10 am, there was still no one there so I called the number on the door and someone answered and when I said I was there to pick up a truck they responded, "Oh, is your truck there? Because sometimes it's not." (which was very unprofessional). When I said yes, they said, "Okay, we will be there in 5 minutes." It is clear that they did not leave wherever they were to open the location until someone called asking. It was 10:15 by the time they got there, but then I had to wait an additional 10 minutes for them to "open" before they would help me. Even once they did, they seemed surprised to know I had a reservation even though I had made it far in advance. It seemed as though they do not keep up with their reservations in a timely manner and do not care to provide timely service, but service on their own schedule when they want. It took me an additional hour to get my truck then it should have which threw off the entire day. It was very unprofessional to 1) not open when you advertise you will be, 2) have to ask THE CUSTOMER if the location has everything (because you should know your inventory & reservations), and 3) seem completely unapologetic & inconvenienced by a customer arriving and wanting service when they were told they would receive it.

Sallie B. 
Évaluation :
5

Need work on how your customer service reps deal with customers

ANTHONY S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mesfin K. 
Évaluation :
5

I was helped immediately and the 2 individuals at this location were very polite and helpful.

Robert R. 
Évaluation :
5

Excellent customer service

DEBORAH S. 
Évaluation :
4

They forgot my equipment, which made moving take extra time to complete. However customer service responded timely and provided a refund. So I appreciate that.

Ryan F. 
Évaluation :
1

The customer service was so rude. I was also double charged for two days and was told to bring it back within 2 hours. Please correct the person working at this location because I will never use this service again.

Raina R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KYLE C. 
Évaluation :
4

I would love to know what my total is up front

GRETTA H. 
Évaluation :
2

4 hours is unacceptable to be waiting for a flat tire to be fixed i should not be charged anything.

Melvin B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TUAN T. 
Évaluation :
4

Key box was a little hard to find, but otherwise all was ok. Nothing spectacular but nothing bad. After hours dorp off. No interaction with anyone.

Meredith O. 
Évaluation :
2

PLEASE READ BEFORE GETTING TAKEN ADVANTAGE OF AT 945 EASTWAY BLVD!!! I arranged pick up for 10AM, the vendor materialized at 10:18am. No customer service at all, she just tells me check my phone twice, which I needed to do to partially check in. I was not informed of the total check in process, but I was asked to help her close out a previous rental by pressing buttons on the keypad for her so that she could get my reservation started. When she finished (or so I thought) I rushed to get my pickup completed because I rented for 3 hours and I wasn't sure how long it would take. By the time I noticed I was supposed to check in my out mileage using my phone, the link expired. Again, she did not tell me I needed to do this and I don't use my phone once I'm behind the wheel. The vendor and her account manager took advantage and charged me an extra $42, accusing me of driving 100 more miles than I estimated! I ended up renting a van that smelled like raw fish, and pinned with an extra 100 miles, when I only drove 42. I went into the building when I returned because I did not agree with the charges...she called a male and I heard the woman's account manager say that I brought the truck back late (like he watched me pull in! I got back at 12:54 ...the rental was until 1pm. and I drove additional miles). False and false.SCAMMERS! I have disputed charges have not heard back from the man yet and it has been 4 days. I will check to make sure that man and her have NOTHING to do with the location that I choose next time. I don't understand why there are no standards or inspections of these locations; it could use a deep cleaning and decluttering but most of all, and a new account manager.

EBONEY C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LILA G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Katrina J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John A R. 
Évaluation :
4

Quick and easy.

RODNEY R. 
Évaluation :
3

The person there was so helpful and friendly. She would be why I would refer this location.

LYNN C. 
Évaluation :
2

More communication!!!! Be more specific with the client and be on time, if your reservation is at 10:00 am. You have to deliver the key to the client at 10:00 a.m. not 10:30 a.m. More communication to the client.

Evelin F. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

VALERIA M. 
Évaluation :
1

I had a reservation for a 10-foot truck and the truck wasn't there and also none of the dollys that I reserved were there either. We had to go out and buy our own dollys for an extra $100. The wrong size truck made it so that I had to park in a separate area from my house and carry (without a dolly, remind you) everything almost a quarter mile. I would like a full refund. This was an absolutely terrible experience and I won't be going back. Again, I expect a full refund.

CATHERINE G. 
Évaluation :
1

They weren't there when we got there and got an attitude when we called even though they weren't supposed to be closed yet. I called customer service and a manager was supposed to reach out to me within 48 it's been 72 hours now. I was over charged the van was so disgusting I will never use UHaul again

William C. 
Évaluation :
2

Be more professional....

Bria S. 
Évaluation :
1

I only went 5 miles and they charged me for 14 miles

SAHARA B. 
Évaluation :
3

I was charged a rental fee twice when I bought the rental back before 5:00

Shontia S. 
Évaluation :
1

Never received my refund. Stop taking people money.

lisa B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Philip H. 
Évaluation :
4

The operator was very nice and accommodating.....but apparently U-Haul canceled or deleted my reservation (paid too!!), but the lady there gave me a truck to use for the 2 hours I needed. Thank you very much.

John S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HAL S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elizabeth K. 
Évaluation :
1

Location was dirty. Down right filthy. No receipt provided. Card had an additional charge that I did not authorized. Customer service was not the best.

kim P. 
Évaluation :
3

Creepy building but it was at night and an after-hours return (8pm).

Kristen F. 
Évaluation :
3

Girl was very good but building was a mess

walter N. 
Évaluation :
2

I was told I would only be charged for two days and he charged me for three.

Terri M. 
Évaluation :
4

early hours

vincent M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scott B. 
Évaluation :
5

Easy pickup, no problems

Stephen H. 
Évaluation :
1

The store looks nothing like a typical uhaul store. It also smelled terrible. There was stuff everywhere inside boxes like a thrift store, clothing and other miscellaneous items throughout the store. I'm so glad I reserved my truck online, I didn't want to be in the store at all it was so stinky. Reserving the truck on the app has to be the quickest way to reserve the truck you need. I was in the store in and out of the stinky store so fast.

Thomas F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

chelsea A. 
Non les évaluations ont été soumises pour cet établissement.

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