The two women at the front desk were very nice, friendly and knowledgeable. Swift easy pick up and drop off. MerciDIMONIQUE F.
Customer Reviews for Community Self Storage VII LP
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Houston, TX 77081
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun au ven : 9h30 am à 5h30 pm
- Sam : 9h30 am à 4h30 pm
- Dim : fermé
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Staff person was working very hard and very fast to take care of everyone, really on top of her game - I was impressed!Cheryl D.
Le client n'a pas laissé de commentaire.CARLOS C.
Le client n'a pas laissé de commentaire.Jon B.
The truck I rented was in poor condition, but that was the least of my worries as the vendor inappropriately overcharged me for fuel and mileage. The truck was driven 13 miles (although it was inaccurately totaled as 14 miles) and two gallons of gasoline were pumped into the truck prior to delivering it back to the vendor. These extra charges and the condition of the vehicle that rented to me will impact my consideration of uhaul for any future moves.Michael K.
Awesome experience. The 24/7 pickup and return is easy, efficient and great!Jane S.
Le client n'a pas laissé de commentaire.Samir L.
Le client n'a pas laissé de commentaire.Harriet L.
Le client n'a pas laissé de commentaire.Elena S.
The staff here are exceptionally helpful; great dealing with them.Michael M.
We returned the truck after hours and there were no parking places left - a sign telling returners where to park would be helpful Otherwise, perfect return!Philip D.
Le client n'a pas laissé de commentaire.Haydi E.
The 24/7 check-in was a nightmare. I don't carry my passport, I own my house (so no lease), there is no one at my office on a Saturday. That leaves calling people at odd hours of the night/day and your system seems to have real issues with some of the people I tried to pick. You need to come up with a better system.Douglas M.
Reserved three dozen furniture pads. Only 9 were available at time of pick up. Tires were not balanced and entire truck vibrated at highway speeds. No cruise controls was tiring.SCOTT K.
Le client n'a pas laissé de commentaire.Ghebrehiwet S.
Le client n'a pas laissé de commentaire.williams S.
Good service 👍Binh H.
Le client n'a pas laissé de commentaire.James H.
Le client n'a pas laissé de commentaire.Loc K.
Le client n'a pas laissé de commentaire.Michael D.
Le client n'a pas laissé de commentaire.Dan S.
Le client n'a pas laissé de commentaire.TONY H.
Great customer service experience with that Manager in charge of your facility. I will come back for sure. Thanks Joe M.GIOACCHINO M.
Great, quick service. Far above average based on previous UHaul experiences.Francisco T.
The truck was a shaking the entire time I used it and I feared it would break down at any moment but it didn't. The customer service was excellent. They accommodated my reservation and did very well with communicating.Shadaia L.
The engine light was on the entire time, but no issues.Charity W.
The workers were great but the equipment was dangerous the truck was shaking when I tried to drive it. Very scaryAutumn F.
Great customer service! Very friendly and accommodating.Amelia A.
There is always room for improvement but so far so good. Storage Manager was excellent, savvy and amazing.Damiao L.
Le client n'a pas laissé de commentaire.Francis R.
Le client n'a pas laissé de commentaire.Gwen P.
Le client n'a pas laissé de commentaire.Beibit B.
Le client n'a pas laissé de commentaire.Patricia R.
The online, contact less feature is a great idea, love it. But on the day I used it the system was not working and I ended up wasting a lot of time, and ended up needing to go into the office anyway. Love the concept though.James M.
This is the second time I have rented from this location. The service and equipment were well above and beyond expectations.Martha S.
I was charged a cleaning fee for nothing won't use uhaul again after already laying $140 for the truck alone , shameFara D.
Either later hours or earlier hoursKenya S.
Your personnel were totally efficient.We will be back.Reggie K.
Le client n'a pas laissé de commentaire.john G.
Kiera was amazing! Helpful, friendly, and made us feel at home! Thank you so much. The u-haul experience was the best part of my moving experience! Thanks KieraKellibrook J.
The truck was in terrible condition and should be put out of service. The steering wheel had an extreme amount of play, several lights came on on my trip. The mirror would constantly move so changing lanes was almost impossible. The gas mileage also appeared to be poor. It was almost impossible to drive and I felt very unsafe operating it.Todd B.
Le client n'a pas laissé de commentaire.Marcus J.
Le client n'a pas laissé de commentaire.Marshall L.
Le client n'a pas laissé de commentaire.Jose T.
Le client n'a pas laissé de commentaire.barbara M.
The truck they gave me was falling apart it didn't start twice and had about 108 000 miles and it was falling apart on the inside the AC vent was detached, I couldn't adjust the mirrors, in one of the back tires was too low to drive more than a few miles. I was honestly scared to move my stuff in it so I just ended up returning it because I didn't want to get stranded somewhere when the truck finally died. overall it was a bad experience and made my moving schedule behind. I would like a refund for the extension I asked for because the only reason I asked for an extension was because the truck wouldn't start!Amanda M.
Le client n'a pas laissé de commentaire.Judy C.
Great Serviceessoh B.
Staff was very helpful and courteous, I will definately reccomend them and also use them again!Kimbelry P.
Le client n'a pas laissé de commentaire.Kayla G.
Le client n'a pas laissé de commentaire.Lisbet R.
Both the ladies were so helpful and amazing people love the location love the attention and last but not least both the ladies were very nice and very knowledgeableADIL M.
Le client n'a pas laissé de commentaire.Juwan M.
Just want to say thanks!JAVIER S.
Le client n'a pas laissé de commentaire.ALAA A.
Le client n'a pas laissé de commentaire.DEANTHONY H.
Insure that reservations are upheld. We had to wait quite a while to be told the truck we reserved was not available. At that point someone canceled, or we would have been stuck without a truck.ALAN LESLIE P.
Continue with your great customer service implementation.IMANI M.
Le client n'a pas laissé de commentaire.SAMUEL S.
Le client n'a pas laissé de commentaire.AMBER M.
Le client n'a pas laissé de commentaire.JUAN L.
This location is well-located, and I'm glad we found parking for the truck.VERONICA R.
The lady who attended to me was so nasty and was not helpful in anyway. I think she needs for in house training on customer service.KENNETH E.
Le client n'a pas laissé de commentaire.KIM L.
Super friendly staff and great overall customer service! Will definitely come back to this location!STEPHEN K.
The truck was clean but had over 100k and not in the best shape. Seat elevator did not work. I am not sure I would use this truck for a long distance move.MAX M.
Not sure why I was charged with a $25 cleaning fee because the vehicle was returned like how I picked it upBRODERICK B.
Le client n'a pas laissé de commentaire.Thomas K.
Le client n'a pas laissé de commentaire.Austin W.
Le client n'a pas laissé de commentaire.Logan L.
Small vans in that locationJuan Carlos A.
Le client n'a pas laissé de commentaire.Bobodo O.
Nothing the staff was wonderful and very helpful loved itTERRANCE G.
Le client n'a pas laissé de commentaire.BRUCE T.
S.O.GREGG DEON H.
Le client n'a pas laissé de commentaire.donta T.
Le client n'a pas laissé de commentaire.ANAR H.
Le client n'a pas laissé de commentaire.GREGORY M.
Le client n'a pas laissé de commentaire.Jose C.
No mucho todo es muy favil y rapodoJOSE C.
Le client n'a pas laissé de commentaire.KATHERINE B.
Le client n'a pas laissé de commentaire.JOHNNY R.
Le client n'a pas laissé de commentaire.ELIZABETH H.
Due to Charges , Im Not a Happy Customer . I will Definitely find another way to move next time i relocate. I Was hit with an extra 89 charge , $9 Bucks for 2 Gallons of gas and $30 Bucks Fuel Processing Fee( What the heck ?? ) and also the cleaning fee? The vehicle was returned the way it was picked up . it was clean. These are hidden fees your company dont mention.Colvin S.
Le client n'a pas laissé de commentaire.Aymer A.
Le client n'a pas laissé de commentaire.MATTHEW B.
Le client n'a pas laissé de commentaire.WILLIE D.
Le client n'a pas laissé de commentaire.Yicheng F.
The app was not able to find my current location so have to do it from the website. Something went wrong with the app.Jose A.
Le client n'a pas laissé de commentaire.GARY S.
Le client n'a pas laissé de commentaire.Scott K.
Le client n'a pas laissé de commentaire.TEKLE K.
Le client n'a pas laissé de commentaire.Mark P.
Le client n'a pas laissé de commentaire.Nehemiah W.
Le client n'a pas laissé de commentaire.SHALAN W.
Le client n'a pas laissé de commentaire.Aaron B.
Le client n'a pas laissé de commentaire.SAMIR L.
The live check in thing sucksKatelyn V.
I'm glad that the return key slot was much better marked this time compared to a month ago. This is a great location. Merci.Veronica R.
Pickup was not a good experience. First the agent handed us keys and walked us out. He pointed to a truck and walked back inside. As we got in the truck it wouldn't start. I went back in to tell them the truck wasn't starting. The agent came out to us and said that was a mistake it's not that truck but that one over there. We walked to the other truck and the agent said your good to go. There was a vehicle hauler attached to the truck that we didn't order. The agent said he had to back inside to get the keys could we remove the vehicle hauled which we did.Jeffery H.