Customer Reviews for Compass Self Storage
(Concessionnaire U-Haul dans le voisinage)

209 évaluations

10161 County Line Rd   Spring Hill, FL 34608

(352) 686-7071

Heures d'ouverture de l'établissement

  • Lun au sam : 9h30 am à 5h pm
  • Dim : 10h30 am à 1h30 pm

Services dans cet établissement :

Pour nous contacter

(352) 686-7071

10161 County Line Rd
Spring Hill, FL 34608

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun au sam : 9h30 am à 5h pm
  • Dim : 10h30 am à 1h30 pm

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Check in opens 940a for this location. Easy peasy check in.

GREGORY W. 
Évaluation :
2

I was told that the price was 19:95 and inc was included also $.79 a mile they did not tell me it's different on Saturday that is definitely wrong advertising it costs this lady 80 something dollars which I think is wrong , and I Tammy Bennett to the person that I agree with price that you had for this truck Then you call before our time that you need the truck back because you have it rented out it again so they hurried up and got it emptied so you guys could have your truck back and we turned it in early, , and if I had news this about giving y'all good rating before this one you want and I got it because of what you did tell the people that call him for a truck tell him the truth don't tell him one thing and then you get there and you get something else just saying

Justin O. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

billie O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark B. 
Évaluation :
5

I had to make a change in my reservation and they worked with me to allow me to still pick up a truck. Very friendly and clean store front

Audrey M. 
Évaluation :
4

The computer was slow and detained us for 1/2 hour, trying to input the information for the rental. The manager was great. Too much technical things slowed us down to get the moving started.

CAROLINE L. 
Évaluation :
5

Not a thing. Customer reps was very professional and polite.

Roy M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KRISTINE B. 
Évaluation :
5

Terence Bergagard is a wonderful person. He was very friendly and made my girlfriends and I day.

Jose V. 
Évaluation :
5

The ladies here were super helpful and very nice ! Definitely recommend them to anyone who needs their services

Kayla B. 
Évaluation :
5

The customer service there is outstanding. They know what their doing and work with you to fulfill your needs for what you need.

MARC G. 
Évaluation :
5

Helpful and accommodating so I would recommend to others.

Travis S. 
Évaluation :
5

Don't change a thing. Tracy is a great person with a wonderful personality to deal with people. I would definitely recommend your facility to anyone needing it.

Anna S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ken C. 
Évaluation :
5

Tracy was so wonderful kind and caring It was an emotional move for me losing my husband a few months ago and she went above and beyond to make it a smooth transition for me this place is wonderful and makes me feel like I don't have to stress Highly recommending this company Tracy thanks for everything

Margaret M. 
Évaluation :
5

Nothing much. Customer rep was excellent. Service was great.

Roy M. 
Évaluation :
5

Keep doing what you are doing. I really believe you care about the quality of the service you provide. You may be the best in the business! Merci.

Alan U. 
Évaluation :
2

Was very upset about the the fact that I could not complete my move. Yes it was my fault for leaving my car parked in a spot that it shouldn't been. I had no knowledge of this. Due to having to stop my move and drive the truck back to move my car. They very rude and the gentleman that I was parked in his spot was threatening me and in my face. I kept apologizing to all.

Elona B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jose G. 
Évaluation :
5

The truck I rented pulled hard to the right and the tires shook so bad that it was a miserable experience driving it for 6 hours . I probably won't be renting another haul truck because this was such a nerve wracking experience to have to endure that truck for 6 hours .

DONALD B. 
Évaluation :
5

actually have the truck i reserved. had to take a different truck a cannot complete my task.

RICHARD O. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MERARI P. 
Évaluation :
5

The manager and lady that dealt with me was very professional and made my bad day a lot better make the process painless and quick very professional all the way nice to meet people that care about customers and there job

chris H. 
Évaluation :
5

Excellent service all around, would be happy to recommend and do business again!!!

Eamonn M. 
Évaluation :
1

You could give the customer a truck that doesn't have a steering problem. I was almost killed on Hwy 75 because of this problem. You could also hire people who know how to use your software so they don't have to wait forever for them to figure it out. You could also offer a discount for putting up with these problems.

Lawrence G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrew M. 
Évaluation :
4

The previous customer apparently didn't fill with gas. Drove the truck appr. 12 miles and took 5 gallon to fill. Told the rep this when I took it back and got the same as "tough shit" reply. I had the receipt but she didn't want to see it.

Jim M. 
Évaluation :
5

This has been by far the best rental place I've been to. The manager was very helpful, despite having problems with downed systems.

Jesus G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kimberly K. 
Évaluation :
5

The truck had a hard time switching gears and I had a half filled truck, would not want to take the truck for a long distance move.

Jenifer A. 
Évaluation :
5

The employee's we're very friendly and helpful with my rental needs

Bryan G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Samantha K. 
Évaluation :
5

Check trucks out before rentals. Needed to jump start each time the truck was turned off.

Michael A. 
Évaluation :
1

No parking after regular hour

HECTORRAMON R. 
Évaluation :
1

No Space to parking after hour

HECTORRAMON R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID L. 
Évaluation :
4

My family's car was blocked by a uhaul truck upon return of my truck and they were held up almost an hour. Online return was not working.

Cathy L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrew K. 
Évaluation :
5

The mobile app is awe full!!! It is slow and repeatedly timed out and I had to start all over. When I ickednit up it took me 27 mins! Get a new developer!!

Rachel C. 
Évaluation :
3

Truck had to be cleaned prior to release

DAVID B. 
Évaluation :
5

Staff were amazing. Went above and beyond for us. Wouldn't hesitate to rent here again or recommend to EVERYONE.

Margaret J. 
Évaluation :
5

The manager was very hospitable!

CHRISTOPHER G. 
Évaluation :
5

People here are helpful

caroline M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Katherine M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BENJAMIN C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vernon R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hasan Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeremey S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mitchell C. 
Évaluation :
5

Truck ran a little rough

David D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joellen D. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Kaitlynn F. 
Évaluation :
5

Agent at the storage center where I rented from was helpful and friendly.

Edward G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Robert G. 
Évaluation :
1

The clerk that checked me out was rude and annoyed that I did not know how to operate my phone to complete self check in . when questioned why the cost was 600 dollars instead of the online quote of 537,89 she threw up her hands and said how would I know. She was not nice.

Rebecca M. 
Évaluation :
5

A A A DEALER CLEAN TRUCK. GREAT Service

IMRE H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William M. 
Évaluation :
5

Manager was Awesome! Only the Manager

MADELINE C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Randy K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brandi N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jonathon Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mario G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Richard V. 
Évaluation :
5

Very friendly. Rate it 1 to 10 it would definitely be a 10

Mark J. 
Évaluation :
5

Equipment was clean but the drive was horrible. Customer service person was excellent, pleasant, caring and knowledgeable. Very good worker.

GRETA M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PATRICK A. 
Évaluation :
5

Miss Tracey was nice courtesy and professional and help me very well.

KENNETH S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christian A. 
Évaluation :
5

I was a little confused why you needed two additional contacts to verify that I am using a u-haul rental. You have my drivers license, a recent picture, my contact information, where I live, and just about everything else. Can you let me know the reason behind it? Is it a security concern? Thanks. Otherwise great system.

Bruno V. 
Évaluation :
2

24/7 pick up verification too way too long

Nehemiah J. 
Évaluation :
5

Rien

JOHN G. 
Évaluation :
5

Great experience

Matthew A. 
Évaluation :
1

I will NEVER use uhaul again! The lady I rented from was rude and takes forever to get a response from anyone..please feel free to contact me for anymore info, but I will always go with a different company from now on and never recommend uhaul again or the storage place I rented it from

Andrew S. 
Évaluation :
5

The overall experience was quite acceptable. However, the truck cab was full of animal hair. Being allergic - I was terribly inconvenienced by the amount of hair and suffered the entire trip from Florida to VA. If I had checked the cab of the truck before loading I would have refused it.

Pat R. 
Évaluation :
5

Awesome great service!!!

Ryan O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RONALD U. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Philip T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mary A. 
Évaluation :
5

perfect experience! the staff was so polite and professional. a pleasure to deal with.

WALLACE W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mark B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Roger S. 
Évaluation :
5

Everything went smoothly. The Lady was quite helpful and nice. Merci

stephanie T. 
Évaluation :
5

The people that work there are helpful and friendly

JACKIE W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

linda S. 
Évaluation :
5

Reserved the rental online and completed all the check in information. Just had to to pickup the UHaul truck and show my license and credit card and I was in my truck in less than 5 minutes. Very Easy!

peter M. 
Évaluation :
2

It's been a month and still fighting a charge. The gentleman at the counter put safemive on my contract even though when I reserved the truck I declined it. Now I have been back and fourth 2x times with no resolution

CRYSTAL R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Debra H. 
Évaluation :
5

The staff was very friendly helpful and polite. I will returning for all my u-haul and storage needs.

CALVIN L. 
Évaluation :
5

You couldn't ask for a better employee. Her name was Tracey. She was so helpful and friendly. I will recommend her to everyone that needs U-haul.

JACKIE W. 
Évaluation :
5

Service more frequently. Drives like a tank. Very poor steering.

Fran K. 
Évaluation :
5

Amazing customer service. Very funny associate. Best price in town. Budget Truck Rental wanted to charge $120 more for the same exact service. Would come back and would highly recommend.

RICKI C. 
Évaluation :
5

The truck was older but ran well. It had damage along the sides and drivers door was hard to closes tightly.

Alicia T. 
Évaluation :
5

The lady in the office was VERY RUDE! She needs to work on her customer service skills. She acted like she was just mad at having to be at work. I was over charged for my rental (charged twice the amount). I specifically waited for her to take her time to get the mileage, after I already self checked the truck in just so she could fix my bill. Low and behold she did no such thing, she wasn't even worried about my overcharge! Wasted my time and delt with her nasty and rude attitude for ABSOLUTELY NOTHING BUT TO BE OVERCHARGED! I'm livid! I will NEVER rent or use anything the business has to offer if she's there! This is very unfortunate, leaving a bad review because the other lady/manager that works in office is the most sweetest, nicest person ever!

Rebecca J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

deborah W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

DAVID N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jay K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Edgar H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patricia K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CARLOS E. 
Non les évaluations ont été soumises pour cet établissement.

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