Customer Reviews for County Market 244
(Concessionnaire U-Haul dans le voisinage)

84 évaluations

4830 Broadway   Quincy, IL 62301

(217) 209-5768

Heures d'ouverture de l'établissement

  • Lun - ven : 8h am à 6h pm
  • Sam : 8h am à 4h pm
  • Dim : 8h am à 12h pm

Services dans cet établissement :

Pour nous contacter

(217) 209-5768

4830 Broadway
Quincy, IL 62301

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - ven : 8h am à 6h pm
  • Sam : 8h am à 4h pm
  • Dim : 8h am à 12h pm

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
3

Couldn't get the U Haul system to work.

Greg W. 
Évaluation :
1

The main corporation of uhaul is very poor and hard to reach under emergency issues and they aren't very interactive with the public with very open issues will try to never have to use there services again

Terri B. 
Évaluation :
2

after getting date to pickup truck 2 weeks in advanced,had to drive to peoria il to pickup truck 45 miles away.

nick M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ann F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

david S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Kelly K. 
Évaluation :
5

Check in was a bit lengthy

Dena H. 
Évaluation :
5

Super easy drop off.

Scott G. 
Évaluation :
3

Let customer know ahead of time situations when they change. Some of your rules are hard on us. Mostly pickup points.

Sandra H. 
Évaluation :
1

Not charge people more then u quoted them... We were told 74.oo and 106.oo came out of our acc

Michael F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lauren M. 
Évaluation :
5

They understood the bad position the first location put me in and tried to help.

Alan S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lucas L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jennifer M. 
Évaluation :
4

We took the uhaul a total of 10 miles and it cost $60 to replace the gas, according to the gas gauge. Possibly not working properly.

Rona F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephen N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TonyaM H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William B. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Vikie C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gary S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LINDA S. 
Évaluation :
2

They were unable to print a receipt or any copies of any UHaul paperwork, and frankly didn't care. I even had to go back to their lot and take confirmation photos of the equipment for them so they didn't have to walk outside. They should be dropped as a U-Haul dealer. I never intend to use them again for certain. Additionally, the portion of the electronic return process for verifying correct mileage and fuel status simply doesn't work and is incredibly frustrating. I started out to return the truck electronically because I thought it would be faster and less headache. WRONG!

Shawn B. 
Évaluation :
2

Have equipment cleaned and maintained. Young lady that accepted return of equipment, tried to hide the fact she was annoyed, but did not do so well. Double charged me, she said u-haul charges when equipment is returned. I told her I was already charged when I picked up equipment, I was charged more 3 days later due to having equipment longer. Showed her my bank statement on my phone, she did not care, made no phone calls to verify anything. I also turned in equipment one day early but received no credit for that. Retailer not u-haul, Retailer made me not want to use this service again.

mark T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SUE H. 
Évaluation :
5

I requested to not select safe move but was charged for it

Darrell W. 
Évaluation :
5

S.O.

David B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jason M. 
Évaluation :
5

I paid for the enclosed trailer to keep my valuables dry, upon unloading the trailer I had realized it had been leaking over all my valuables, this is unacceptable and not very good business practice. I hope you can get this trailer fixed and sealed so it doesn't not ruin any potential clients valuables

Logan A. 
Évaluation :
3

I have rented many Haul trailers over the years and have been satisfied with the equipment, my issue is with the mediocre "agents" that UHaul allows to check you in. I recently attempted to expedite pickup of a trailer, did the pre-rental paperwork on-line which included scanning my drivers license. I thought that I had prepared well, however I still had to wait for the "agent" at the pickup site to announce that I had failed to include another contact name and phone number. Give yourself plenty of time when you arrive at the pick-up, because the expedited pre-work tends to be a bottleneck in the rental procedure.

Dale R. 
Évaluation :
2

I was disappointed the appliance dolly I had ordered was not included with the truck. The truck also was surrounded by large mounds of snow, so just getting into it on pickup was difficult. When I returned the truck, despite not seeing a notice anywhere that returns after 6 had to be done online with keys dropped in the box, I was treated very rudely and dismissively by the store clerk and maintenance guy who went out to check it in. At this point, it was 10 til 7, and the emails all said standard hours were from 7 to 7 on Saturdays. I thought I was returning it an hour early. Instead I was given dirty looks and openly talked rudely about by these two right in front of me. I was astounded.

Jason L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ryan B. 
Évaluation :
4

I had reserved an appliance hauler, store could not find one. Thankfully took off that charge.

Raymond D. 
Évaluation :
5

I dropped the truck off at the grocery store. I followed the prompts on the phone app and took pictures of the cab and the cargo bay. Very simple and easy to use.

Andrew S. 
Évaluation :
1

48th and Broadway county market lied to me period

tracy W. 
Évaluation :
3

Ride Share/Mobile App was cumbersome as the location had little experience with customers using the app. Location was unclear on where to return and there were no instructions on the mobile app that stated the key drop was inside County Market (there are 3 businesses in that location outside of where to park the uhaul.) Staff was friendly, but I waited an additional 20 minutes for them to verify the images I submitted on the mobile app were accurate and they were working on me signing a waiver for any additional charges after I had already completed the return on the mobile app and approved additional charges for gas. I was eventually told there was nothing more that I needed to do and I could go, but I already knew that 20 minutes earlier. Friendly staff, just needs more training on handling mobile app returns and the mobile app needs updated to clarify where the key drop is located.

Beau V. 
Évaluation :
3

The location was not well marked with parking location. Could not get the app to work, would not accept the odometer picture. Your app needs work, does not seem to be fully operational.

Stephen F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Rudolph Jr M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael T. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

CHRISTINA H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CALVIN W. 
Évaluation :
5

The people at the customer service counter were not particularly knowledgeable about the process, but were friendly and got through it ok

Robert G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kendrick L. 
Évaluation :
3

The location and equipment were fine, but the technology sucked. Your website doesn't match up with your app and neither of those matched up with your YouTube tutorial. I figured things out, but not without much trial and tribulation. The “Mobile” pick up took over an hour to complete and that was what the assistance of 29-year old son. What would improve the experience for your future customers is an overhaul of your website, app, and tutorial to make them user friendly.

Stephen B. 
Évaluation :
2

Rude customer service and not able to work tablet well. Fortunately store manager got involved and resolved the situation.

CHRISTOPHER B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

STEVE B. 
Évaluation :
5

Making sure the truck is clean and what level the gas is really at.

Arthur C. 
Évaluation :
5

Nothing! It was very easy and convenient!!

STEPHANIE M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Arthur C. 
Évaluation :
4

The tire on the trailer was old and worn when I picked the trailer up. Should have been replaced during routine maintenance

William B. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Amy W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DELORES H. 
Évaluation :
5

Staff friendly and helpful!!! Made a long move a little easier.

Mark M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN S. 
Évaluation :
1

Revoke their franchise license so that people won't have to endure what I went through. I should get a discount because they did not have a clue what they were doing. I don't have the time to go into everything wrong with them. I guess if you're willing to give me a discount I'll discuss why they were terrible....

JAMES M. 
Évaluation :
5

No improvement needed County Market does a great job

WILLIAM S. 
Évaluation :
5

The folks at County Market are always great nothing needs to be improved.

WILLIAM S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jennifer W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

roger S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TRUDY D. 
Évaluation :
4

Location was fine and well staffed.......only issue was my truck was reserved and supposed to be at another location which we went to first. They were able to track down our truck and thankfully it was only a few miles away. The truck loading door had a lock on it which was cut and ended up being a good thing as the key on the key ring did not fit it.

Brad L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cassandra W. 
Évaluation :
5

Customer service exceptionally helpful with making this rental a positive experience.

JEFF H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Lisa J. 
Évaluation :
4

The gentleman that runs this location was very good with communication and extremely helpful

Paul C. 
Évaluation :
5

Clearer directions on how to start the reservation process I've never done it online so it was definitely new for me.

Anthony P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin K. 
Évaluation :
5

I had an accident while moving. I tore off the top rear corner of the truck. Just the metal cover. When I returned it pictures were taken and turned in. Nothing more was done. I was upfront about what happened and the manager was nice but I would have liked follow ip from someone stating I was done with the situation. No follow ip from U-Haul was done about the incident or damage. I did purchase the insurance but something stating I was not going to be charged or something would have been nice. Just a thought.

Wayne K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

RICHARD B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kevin W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CYNTHIA L. 
Évaluation :
4

Turning in at this location was very easy! We let Customer Service know our reason for being there then Michael, the Shift Manager, came to help us. He was professional and efficient, and after checking the truck's condition and gas level, we were free to go. Very quick process.

Steven L. 
Évaluation :
3

The management has enough on its plate trying to run a grocery store, and trying to manage UHAUL rentals at the same time seems disruptive to their running their store.

Jason H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jack P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lisa G. 
Évaluation :
3

Manager was a little flustered didn't have info on different rental rates. You could tell they don't really like dealing with uhaul.

TIMOTHY S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRADLEY H. 
Évaluation :
4

The truck was really dirty in the cab when received.

Katelyn C. 
Évaluation :
1

Cashier did not know what he was doing and took me 45 mins to get the key. Also it charged me $14 for coverage and i did not want that.

Megan C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Terri H. 
Évaluation :
3

It was not obvious where to go to pick up the unit. Also, the person hooking up the trailer to my truck had very limited knowledge. I had to tighten the screw over the ball of my trailer hitch. Luckily I have rented before and was taught how to connect and disconnect on my own in case I needed to. This guy was a grocery store employee first and "oh I am available to go hook up a trailer" second. I stopped 2 times before leaving town to make sure that everything was still ok and secured.

Ryan F. 
Évaluation :
3

The manager didn't know what he was doing

JAICEE V. 
Évaluation :
1

We did everything online before going. The store had nothing and knew nothing. It took an hour of my rental time to get everything redone at the store. Would not recommend doing this this way to anyone."

Steven S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Logan W. 
Non les évaluations ont été soumises pour cet établissement.

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