Customer Reviews for Cubby Hole Louisiana 2
(Concessionnaire U-Haul dans le voisinage)

631 évaluations

3401 E Texas St   Bossier City, LA 71111
(Hwy 80 & Old Minden Re)

(318) 741-6052

Heures d'ouverture de l'établissement

  • Du lundi au samedi :
    9h am à 1h pm / 2h pm à 5nbsp;h 30 pm
  • Dimanche :
    Fermé

Services dans cet établissement :

Pour nous contacter

(318) 741-6052

3401 E Texas St
Bossier City, LA 71111
(Hwy 80 & Old Minden Re)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Du lundi au samedi :
    9h am à 1h pm / 2h pm à 5nbsp;h 30 pm
  • Dimanche :
    Fermé
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

Shelley S. 
Évaluation :
3

Should get back all of your deposit instead 38 out 100 plus I put more gas than was in there I literally didn't make but 1 trip less den 15 miles literally

Bernice M. 
Évaluation :
5

Wouldn't change a thing. I have nothing negative to report. Everything went well, to include customer service. Very friendly, helpful, and quick to get you on your way.

Mark C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kristi S. 
Évaluation :
5

Some issues with the rental in the computer but the staff worked it out and we're very helpful.

David W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marty U. 
Évaluation :
5

They tried to work on computer work from pick up location. Made several calls. Finally ended up a no charge because of mistakes.

James W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeff F. 
Évaluation :
4

S.O.

James C. 
Évaluation :
4

Staff is knowledgeable and friendly.

Mark H. 
Évaluation :
1

Give my money back if I fill the gas over what I got it. Oh and when I pay for an extra day that doesn't mean 8 hours it means 24

Josh W. 
Évaluation :
1

I didn't receive my $100 deposit back

Brendan M. 
Évaluation :
5

They were great and above and beyond. Moved the trailer in its spot, as I had issues backing it in. Asked if we had any issues, and we mentioned about the tire pressures.

Larry H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chris C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ryan B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kenneth L. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Amy H. 
Évaluation :
3

Representatives on duty both provided great, knowledgeable customer service.

Monroe T. 
Évaluation :
5

more help to assist customers

Floyd A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Luronda D. 
Évaluation :
5

Everything was great. And the ladies behind the desk are very friendly and nice. Couldn't ask for no better. Merci

RANDALL C. 
Évaluation :
5

Stay the same with great customer service

JEFFREY S. 
Évaluation :
3

The app wasnt working when i tried to remote drop off the truck less than 7 hours after i recieved it (2 hours late on uhauls fault) so i couldnt return the truck securely and had to drive an additional 26 miles to be able to return it the next day . was told i was being charged for additional milage for having to drive the truck back home and not being physically able to return my uhaul cause photos of the odometer wouldnt upload. Now i have a balance of 21,98 because UHAULS app didnt work for the 2nd time that day. It had an additional 1/4 of a tank which cost me $50 so it was returned at 3/4 full and still she says i OWE YALL MORE MONEY. She let me leave with a promisary note but did not think i would get any sympathy or resolution from uhaul

Deborah L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TERRY W. 
Évaluation :
4

Wish I knew there was no refund for driving less than the allotted miles. ):

Meghan D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mary G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BENJIE H. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Florence A. 
Évaluation :
5

The service was excellent. The attendants were friendly, courteous and efficient. My dire need was met through this facility and I am forever grateful.

Kathryn B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tracie S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffery H. 
Évaluation :
5

Fix your app. Information not syncing with what is texted to you or what customer service gives. My pickup location was changed 3 times before picking up.

George D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Leighton H. 
Évaluation :
5

Excellent experience with staff!

CURTIS W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Solomon W. 
Évaluation :
3

Left the vehicle after hours I did not interact with the personnel

CODY K. 
Évaluation :
5

This was easily the cleanest, best organized, and actually WELCOMING U-Haul dealership I've ever been in. I've moved with U-Haul from NY to CA to Louisiana and many places in-between.

RICHARD R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cabrina M. 
Évaluation :
4

Truck was clean & mechanically fine, but the roof of the truck leaked badly during rain storm which soaked sofa pillows & a mattress.

Joseph H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JOHN K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John G. 
Évaluation :
4

I was told that the fuel tank was at 1/4 of a tank. Once I left i realized that it was actually at 1/8 of a tank. I returned it to another location and made sure that the tank was well over a 1/4 tank for the next guy.

Michael H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gracia S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Fredrick Y. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Brian S. 
Évaluation :
5

Amazing staff there. Very impressive

Harry C. 
Évaluation :
5

Windshield wiper needed to be replaced

Paul H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cody Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John R. 
Évaluation :
3

I'm not really sure who is responsible for assuring trailers are working safely but the lights didn't work on one side and they weren't able to fix it. Sent us home with trailer anyway and said someone would come to our house to fix them and to go ahead and start loading. Glad we didn't because he couldn't fix it and gave us a different trailer. Other lights didn't work on it so then he had to fix it. Finally nearly 2 hours after we picked it up we had a working trailer and we're able to start loading.

Krista P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Loyd P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James T. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Austin C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Randall R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Randall R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AUNDRA T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

THOMAS T. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

PRISCILLA M. 
Évaluation :
5

Excellent service.

ADAM H. 
Évaluation :
1

I reserved a week in advance. When I went to pick up the uhaul I had requested a dolly and trailer and truck. This location had none of these things. I waited 4 hours before I finally got my truck and trailer but no dolly. I had also reserved movers through them and I had to pay double because the uhaul wasn't ready when they said it would be. The staff at this place is not helpful at all and kept saying you'll have to call corporate without even trying to help. I spent 3 hours on hold with uhaul. Ridiculous! When I was loading my car on to the trailer the man helping me didn't put the ramps down correctly and my car fell off. Horrible. Horrible experience all together with these people.

MARLA F. 
Évaluation :
5

As soon as I drove up someone came out to unhook the trailer from my truck - no waiting around or having to go inside for assistance. When I did go inside to check the trailer in, the people were very friendly and efficient. All in all, my best U-haul rental experience ever.

Steven K. 
Évaluation :
4

The whole experience was a good one. Staff was very friendly.

Yvon G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Todd L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mary S. 
Évaluation :
5

The man at the location was very helpful with helping with the truck and tow dolly return.

ADRIAN MANUEL A. 
Évaluation :
5

The office area was neat, clean and decorated for Memorial Day - it was a great experience

Mark H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Garland M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JUSTIN P. 
Évaluation :
5

Couldn't find the "drop off keys" box. Dropped at the "night drop off" Thank you.

Inna R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin K. 
Évaluation :
5

I will be returning another here in a few months. Nice people to deal with.

ERIC T. 
Évaluation :
5

We had issues with the first location that we schedule to pick up at which is on Shed Rd in Bossier City. Was scheduled to pick up at 5:00pm, arrived at 4:50pm and the site was closed and locked up. Called customer support who found another location with the unit we needed at Cubby Hole. Found out that this is an ongoing problem with the location on Shed Rd, where they just are not there at any given time, I would hope that U-Haul would pull this locations ability to rent units.

Thomas P. 
Évaluation :
3

Truck was worn out. Difficult to keep in lane. Pulled to the right badly

Rebecca T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Derrick S. 
Évaluation :
5

No problems with staff, good service

DAVID F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert T. 
Évaluation :
4

concerned that return was not documented day made. called next day looking to see when I was going to return the trailer.

Michael B. 
Évaluation :
3

Need better Desk people ... with better customer service

NICHELLE G. 
Évaluation :
5

Continue with excellent customer service. The customer service was excellent. All questions were answered and we purchased storage locks on site.

Donald S. 
Évaluation :
4

The rental was not put in the system correctly. Thank goodness the young lady at the receiving end was great at her job!

James M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DEARTROUS M. 
Évaluation :
1

It's in the notes. I was supposed to be reimbursed but that wasn't the case!

FRED G. 
Évaluation :
2

When pickingthe truck up, Uhaul system was down. Employees had no interest in finding a solution to rent the vehicle. Simply said our system is down. I had to call Uhaul and then an area manager called in to walk them through how to do it. I needed the truck and they were not concerned for my needs, only concerned with doing as little as possible.

Scott O. 
Évaluation :
5

Overall great experience!

clarence C. 
Évaluation :
5

Easy, and quick process.

JASMINE W. 
Évaluation :
5

Amazing customer service both over the phone and in person! Will be recommending to family & friends!

KITIANNA M. 
Évaluation :
5

Worked with multiple staff members. Returned the vehicle before what I had initially thought I would need. Very quick. Very friendly. Clean storefront, and clean truck.

Jackson S. 
Évaluation :
5

My reservation was for a 10 in truck but when I got there there was no available truck so I got the next size up but they changed me for the next size up instead of what I reserved .

Delicious B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Todd D. 
Évaluation :
4

First time we went we were told we could not leave it there or we might be charged by uhaul. Second attempt, different person and it was great

Jack F. 
Évaluation :
5

Possible add one or two wheel chocks to the trailer for safety if a customer needs to disconnect for any reason. I had to disconnect, and I had to improvise to find something that would keep the wheel from rolling.

Solomon W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RAY W. 
Évaluation :
5

I've rented two times recently using the web site. Your web site is not up to date with the equipment at the various locations. The first rental for a trailer was from a location according to the manager isn't supposed to rent trailers. She said it should be flagged n the web site they only rent trailers with trucks. Not trailers only. Didn't make sense to me. She was surprised I showed up to rent a trailer. I had to unhook one from a uhaul truck. The most recent experience at Cubbyhole 2 they didn't have furniture dollies. The website allowed me to rent the dollies only to find out they didn't have any. So your website needs to be improved to match up available equipment at the various sites. I had no issues with the sites with either rental. On line rental is very convenient. Work on the available equipment issue.

Clay M. 
Évaluation :
2

Clean inside trucks better sanitize especially with COVID. I cleaned entire truck it was very dirty on inside.

Alix H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jamichael W. 
Évaluation :
5

Nothing. Customer service was excellent. Prices ok.

SANDRA W. 
Non les évaluations ont été soumises pour cet établissement.

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