Customer Reviews for Destin Towing
(Concessionnaire U-Haul dans le voisinage)

600 évaluations

112 Mountain Dr   Destin, FL 32541

(850) 502-2305

Heures d'ouverture de l'établissement

  • Lun - ven : 9h am à 4h pm
  • Sam : 8h am à 12h pm
  • Dim : fermé
Heures d'ouverture spéciales
  • 9/5/2022: Fermé
  • 10/7/2022 - 10/9/2022: Fermé
  • 11/24/2022 - 11/26/2022: Fermé
  • 12/22/2022 - 12/30/2022: Fermé

Services dans cet établissement :

Pour nous contacter

(850) 502-2305

112 Mountain Dr
Destin, FL 32541

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - ven : 9h am à 4h pm
  • Sam : 8h am à 12h pm
  • Dim : fermé
Heures d'ouverture spéciales
  • 9/5/2022: Fermé
  • 10/7/2022 - 10/9/2022: Fermé
  • 11/24/2022 - 11/26/2022: Fermé
  • 12/22/2022 - 12/30/2022: Fermé
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

Don C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Greg M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donna S. 
Évaluation :
3

Hard to get to and nobody there.

Joe B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tommy T. 
Évaluation :
3

I had very little information about this location. I dropped off trailer on a Sunday. Nobody answered the phone number I had. The next day they checked in the trailer and sent me a receipt. They seem to be very efficient

Dee B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

william E. 
Évaluation :
5

The staff was awesome

MARK D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

daniel M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Patrick V. 
Évaluation :
1

As bad as the first location was this one was somehow worse. I was told by the Leeds store that I was to drop the UHaul off at the Destin location at some point on Wednesday 7/13. I get a call at 9:05am where the person very rudely explained that I was in “breach of my contract” due to not having the truck there at 9:00am. They then asked what the earliest I could get the truck to them and told them probably 1:00. They then told me “Ok but it needs to be no later than 1:00 and we are going to be charging you for an extra day”. (Hah!) So I said “since you're charging me for an extra day, what time TOMORROW should I bring it in?” The person then said “why wouldn't you want to bring it back as soon as possible?” A: none of your business now that I'm being charged for an extra day. B: I was buying furniture in town that day and needed the truck (& dolly). So after that, I ended up dropping the truck off that evening on overnight drop off. I figured the rudeness and unprofessional behavior would end there. Wrong. I get a call the next morning from someone else saying “we are calling to inquire about why the dolly you rented isn't with the truck?” I explained that I never got the dolly to which the person stated that there was no way for them to prove that I didn't have the dolly since it was showing on the rental agreement and I needed to have the pickup location contact then to verify that I never picked up a dolly - so at this point I'm being accused of theft. It gets worse. Then the person stated there was a significant gash on the side of the vehicle and wanted to know how that happened. “Which gash? There were about 100 on it when I picked it up.” The person asked me to provide photos of the truck before I rented it - which I never took because I was never instructed to do so. I'll know time I rent from UHaul (never) to be sure to bring a lawyer and professional photographer with me to cover every angle so the gentlemen at Destin Towing can rest assured I didn't try to bring back a truck I wrecked without informing them. So just to recap: bad & smelly truck, no dolly, accused of theft (TWICE!) and accused of returning a wrecked truck. That's the end.

Bradley F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Corey A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matt C. 
Évaluation :
1

The employee was rude, charged me for insurance I did not want and declined online but said I had to have it when I got to the location to pick up the trailer. Then the moving blankets that I paid for were not in the trailer when I got home and didn't have time to go all the way back before we had to leave for Kentucky, then upon returning the trailer in Kentucky the location was not open and a charge was made on my card I did not authorize from Dreamcatcher for what I assume is the moving blankets not being there. I have contacted my bank and am disputing the charge. I will not rent again from Uhaul.

Chad R. 
Évaluation :
2

Out of wiper fluid, dash read “tire maintenance needed” , also something moving around scratching on the passenger side, but only vehicle available. Associate at counter didn't care to hear about this stuff. She wanted to just get into my car so she could leave.

William O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kelley S. 
Évaluation :
1

The agent was so rude and very unprofessional. She did not check with me the truck or walk through as I received the truck. I asked and she did not. I used the truck for 4 hours and drove it for 31 miles. When I brought it back I asked the same clerk to check me in and she said she will do it alone. I left and later received a bill for additional $77 which $55 says as cleaning fee and also charged 4 gallons of gas for $24. I was also charged $0,89 x 40 miles which is not true. I only drove it for 31 miles and I took pictures of the odometer in and out. The clerk never wanted to walk with me to check both times when I asked. Worst customer service i ever received. I will be reporting this to the BBB. When I called to inquire she said that I was charged $55 because I did not fold the blankets.

Alex C. 
Évaluation :
3

I was charged a $125 cleaning fee that was never mentioned. And the truck was returned clean. No cleaning needed. The truck had a sticker indicating a $25 cleaning fee if not swept out and we even swept it out. I think the cleaning fee I was charged was an error.

wayne H. 
Évaluation :
2

You might consider not charging a customer $25 “cleaning fee” for having “a piece of paper on the dash.” Truck cargo area was spotless. Cab had been cleaned out as well. At check in I was told I was good to go. When I got my electronic receipt, I had a cleaning charge added to my credit card.

Robert H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Doyle G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Timothy R. 
Évaluation :
3

I rented a dozen blankets with this rental. I returned the trailer a day early and left the used blankets (5) inside the trailer. The others were still in the bag. I was charged $42 because I did not fold the used blankets. This is ridiculous and I will have A/X dispute and take back the payment. I was not told at time of rental nor at drop off that this was required and had no idea there could be a fee associated with not folding blankets. I like U-Haul but unless I get this resolved I will not use them going further.

Gary R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LYNN S. 
Évaluation :
1

Absolute rudest customer service I have ever received. Will rent from Penske from now forward

Ken C. 
Évaluation :
4

Make sure the place has what customers ask for ahead of time.

Colin M. 
Évaluation :
1

Literally everything could be improved. I have rented from this location several times and this will be the last. The service is poor, every person I've interacted with there with the exception of one lady today who seems like she may have been the manager has had a terrible attitude. Returning the truck is a 20 minute ordeal, now you cannot park on the property or anywhere near the property with your own vehicle when you rent from this U-Haul location. Despite checking in online when I arrived at the location it still took 25 minutes to check in. The Uhaul website would not allow the upload of the drivers license and that took us 15 minutes to accomplish. I literally loathe renting from U-Haul. A three hour rental cost me $92 and of course gas as well. That seems absolutely ridiculous. Additionally, while I was there, I asked about renting a Than on June 7 for business needs. They laughed and said no you can't do that because if someone comes in on June 3 and rent it out from under you were going to give it to them. So there's no ability or guarantee that if you rent some thing early that you'll actually get it. The last time I rented something their experience this for myself because they let my vehicle go, even though I showed up before my time to pick it up. This location is managed very poorly it would seem. And you just lost a customer that is a business customer in the area that used to use Uhaul as a go to, but it has become far too difficult to rent from this location any longer.

Beth C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Bob W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

richard R. 
Évaluation :
5

Drop-off was easy as can be expected and the employee was ready to help as soon as I walked in. Hassle free experience.

Donald H. 
Évaluation :
1

The lady who checked me out on Monday was very nice but the Hispanic female is a very rude and unfriendly piece of crap. I had a Question after leaving and she would not let me speak to the lady who waited on me when I called and ask to. Very hateful and unfriendly personality. I hope you will share this with her supervisor.

Jackie N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donald J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dennis P. 
Évaluation :
1

This agent was rude and condescending. I asked to keep the truck a bit past my 1:30 drop off time and was told I'd be charged another day to which I agreed. I received a text indicating I had the truck until 3:30 the next day. Next morning I received a call asking where the truck was (again, scolding and condescending) and I agreed to drop it off earlier than 3:30. When I arrived at 11 there was no one in the office. I called from my cell and tracked her down and was told I'd be charged yet another day because I didn't drop it off when I, “said I would.” In my mind, if I'm charged for another day, I have the truck for another day, no? She spoke to me as one would a very young child caught eating paste. I'd had great service from the previous clerk at this location. Now, I have completed my last U-Haul transaction, anywhere, ever.

Larry P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Christopher S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ed F. 
Évaluation :
5

Nothing!

Roger H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Christian S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bailey W. 
Évaluation :
5

No issues

David F. 
Évaluation :
5

Fast, friendly staff

STEPHEN S. 
Évaluation :
1

They accused me of damage that was created by the previous user of the truck. The guy proceeded to yell at me on the phone. They also did not explain that I needed to walk around the truck and that I needed to check the vehicle back in online so they could charge me another absurd fee.

Jonathan H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Melissa C. 
Évaluation :
4

Be sure truck is well cleaned inside

Christi F. 
Évaluation :
5

very nice people

DEBORAH M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

mallory Q. 
Évaluation :
4

The rental was smooth easy and efficient. Positive comments only thank you!

THOMAS V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KENNETH D. 
Évaluation :
5

Lady at the counter was friendly and helpful.

LARRY A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

maria A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Robert D. 
Évaluation :
5

This location held the 26' truck for me due to change of plans. Very helpful

SIDNEY P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TIMOTHY A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jonathan H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KEITH K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Micheal H. 
Évaluation :
5

Excellent service à la clientèle

LAWRENCE Y. 
Évaluation :
4

Very friendly service, helpful, informative, service.

ROBERT S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GARY B. 
Évaluation :
5

Exterior of trailer splattered with heavy mud. Check in time and personnel were outstanding. Had my reservation, no delays. Quick and easy. Great online check n technology.

RAYMOND M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Clarice A. 
Évaluation :
5

No improvement needed. This particular U Haul store is the best.

DWAYNE G. 
Évaluation :
5

Excellent customer service

Eugene N. 
Évaluation :
2

Storage area to park the trailer was terrible no lights full of sand the vehicles were not organized does seem to be a safe place to drop off after dark

David R. 
Évaluation :
2

I accidentally clicked that I used moving blankets on the U-Haul app when returning the truck. I told the office clerk that and she said she'd remove the $25 charge (there were only 2 blankets in the truck anyway). She did not follow through with removing the $25 charge. I plan to call there today, and if I don't see a credit, I'm going to dispute the charge with my credit card.

Kevin M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

MILDRED H. 
Évaluation :
2

I found the political signs covering the place most offence

Jerry P. 
Évaluation :
5

The regional office was also very helpful. The original rental location called on the day of the rental to inform me that my requested truck size was not available. The regional office helped locate a 10' truck for us. The local office where we picked up the rental was fantastic.

STEPHEN G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSEPH P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEVEN V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

lisa M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kim B. 
Évaluation :
5

Staff is friendly and very helpful. Always a good experience here.

GREGORY M. 
Évaluation :
5

I reserved a Uhaul for pick up in Niceville, but uhaul changed my pick up location to Destin.

BARBARA S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DANIEL W. 
Évaluation :
5

Went out of their way to help I am very satisfied and will recommend them as often a possible. Tom

THOMAS H. 
Évaluation :
1

The people at this location are rude

LEONARD C. 
Évaluation :
5

Everything was great, except the truck did smell of cigarette smoke.

DAVID F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joel C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

WILLIAM M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

SHAYNE H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Frank F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES B. 
Évaluation :
1

I rented a 26 foot truck/appliance dolly/2 dozen blankets a month in advance and when I called to confirm they said they didn't have a 26 foot truck so I had to get a 20 foot (which made me end up making 2 trips instead of one) they also didn't have an appliance dolly (so I had to go to Home Depot to rent one) also only 10 blankets were provided and some were dirty and damp.

Marcia B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

LEONARD B. 
Évaluation :
1

Make sure there is no Marijuana left in the glove box when a customer rents from you, truck floors weren't cleaned when I rented it but I got charged the cleaning fee and when I called to discuss issues the gentleman rambled out a number without even hearing what I had to say and hung up on me.

carri G. 
Évaluation :
1

Representative signed my order upon drop off on 10/4 stating I should call corporate office to reverse the drop off charges she put on 10/4, stating I should not have to pay the Destin drop off location when I confirmed with niceville it was ok and I received a text stating I could drop in Destin vs niceville since it was closer.

RORY M. 
Évaluation :
5

GREAT SERVICE

ANTONIO S. 
Évaluation :
3

Key drop only

AMANDA B. 
Évaluation :
5

Not much parking at the facility or info on where to park. But very friendly staff otherwise

WILLIAM L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DONALD D. 
Évaluation :
5

Left my I pad in the truck, had to get police to track it down. No problem they had it still in the dashboard. Well played company very helpful. Merci 

SHARON C. 
Évaluation :
1

I got charged for furniture pads and never received them. I asked for a refund of the furniture pads during the billing process but did not get a refund and was charged for the furniture pads that I never got.

Windrik L. 
Évaluation :
5

customer service was the best. a great group of people to work with.

ron B. 
Évaluation :
5

When I arrived, they quickly took care of my return and I was able to move on with my day. Good folks! I was a little surprised that the blankets that I did not use and were still in the plastic bags did not give me a refund for these unused blankets.

THOMAS O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTOPHER J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TERRY O. 
Évaluation :
5

Responsive, friendly service. Super easy check in and check out. Kudos for letting me park my car there for the short time I needed the truck.

ERNEST S. 
Évaluation :
4

The 5x8 trailer was the noisiest tow I've ever pulled. The coupler (although tightened to the absolute maximum capable by hand) was constantly banging against my 2" tow ball. When weight was added to the trailer the sound stopped for the most part.

Benjamin R. 
Non les évaluations ont été soumises pour cet établissement.

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