Customer Reviews for Dizaneal African Food
(Concessionnaire U-Haul dans le voisinage)

105 évaluations

2965 Islington Ave North York Unit 13   Toronto, ON M9L2K8

(647) 497-5040

Heures d'ouverture de l'établissement

  • Lun - Sam : 1h pm à 9h pm
  • Dim : fermé

Services dans cet établissement :

Pour nous contacter

(647) 497-5040

2965 Islington Ave North York Unit 13
Toronto, ON M9L2K8

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Sam : 1h pm à 9h pm
  • Dim : fermé
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
1

Poor customer service at location - the computer was not logged in even after 10 minutes of opening. The store location was a mess- middle of a clean up. The rental was given empty tank and I returned the same - yet I was charged. Terrible service and will not use Uhaul for my housing move

Suresh G. 
Évaluation :
5

Was everything good ,plus the lady really good help us with everything

Elias M. 
Évaluation :
2

Have the agreed upon unit available at the agreed upon times

JOHNV W. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Rosella M. 
Évaluation :
5

Amazing customer service by the nice lady.

Dardan E. 
Évaluation :
2

Charged me for extra miles. Please refund.

Pritpal M. 
Évaluation :
1

When I have booked uhaul , I have also booked trolleys and other supporting equipment which I could not get while I was picking up at this location. You should not have take booking if you don't have stuff, it's like giving someone hope and then disappointment. Seriously not ethical and really painful to move without equipment. The lady who was managing at the uhaul location did not know anything about on-boarding. She was like you have to log in by urself and everything Do it urself and really pathetic client experience. I would never recommend someone to get uhaul at this location for sure. Even she didn't know how it works - like giving away keys or taking back . Don't have much words rather than sheer unhappiness, ridiculous disappointment and totally non professional

Sagar B. 
Évaluation :
1

The operator does not have any of the equipment I had booked with my rental but she still charged me full price, forced me to come in the night before because she had 2 bookings for the morning I booked the truck and she only has one lock box. She then tried to charge me for an hour extra even though I returned the truck 15 minutes early, and because she had booked the same truck an hour before I was due to return it, I could not fill up the gas back to the 1/4 tank it was at when I rented it and I was charged the service fee, and for the gas. You can revoke this persons operator license as she does not know how to run the business.

Gurkirat H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

gunsagar S. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Kartik K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ravi P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

artem g M. 
Évaluation :
5

Very good service

jove M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Olatunde W. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Behrad T. 
Évaluation :
5

Nothing to complain it take me 5 minutes to get a uhaul at Islington, this the best place if u don't want to wasting your time 😊

AGUERIOS T. 
Évaluation :
4

Please try to get the van cleaned and windshield repaired. Merci.

MUHAMMAD RIDWAN M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RECEP Y. 
Évaluation :
1

Remove this location in general. It is in some random residential parking lot that never gets ploughed so when I went to get the truck we couldn't get it out of the snow no matter how hard we tried. Y'all had to cal a tow truck for up and the whole experience lasted 4 hours and set us back majorly. When I called the person in charge of the location they were rude and mocked me for saying uh-uh (to confirm that I understood what they were saying). They weren't helpful at all in telling me the location of the lockbox, which was nowhere near the trucks. It's ridiculous and the whole experience was beyond upsetting.

Irina F. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Larry H. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

MUNJAL P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

John L. 
Évaluation :
4

It will more safe if haul can install back view cameras in vehicles

Waheed A. 
Évaluation :
3

Firstly improve your customer services, and hiring maximum staff which can handle volume. Secondly I was not able to start the truck and had to waste my one hour in starting the truck that too without good assistance. Moreover I have yet not received any refund from the less miles driven?? What the hell could have gone right in my experience!! All was worst experience! I would rather prefer Home Depot van instead of U-Haul.

HITEN MAHESH T. 
Évaluation :
1

They charge me twice when i call them hang up the phone. Fraud person money greedy people. Don't want to work and steal money from the people like that. May be uhaul is better in other places but not on this location.

Jayanthan P. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

MAJID A. 
Évaluation :
3

I was over charge on the km . I did 25 km and i was charge 100 km .

FELIX M D. 
Évaluation :
1

Bad service

VAN KHANH H. 
Évaluation :
4

Very frustrating experience, from different pickup locations, drop off and my invoice. Please have someone call my cell. By the way the lady at the pickup location was a great help.

Luigi D. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

CESARAUGUSTO D. 
Évaluation :
5

She was very professional and helpfully I scrongly Recommend that location

SYED SIBTE ALI N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

IBRAHIM A. 
Évaluation :
1

I was scheduled for a pick up and had to wait over an hour as the shop was closed to pick my truck up. Terrible experience! My previous reservation was cancelled automatically without any notice of cancellation. I expect a refund or credits for this poor experience.

HARSHBHUSHAN T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

susan Y. 
Évaluation :
2

Service not good / truck is not clean especially the drivers seat

Jovenal C. 
Évaluation :
1

The agent was rude and not willing to help.

Blendi S. 
Évaluation :
1

Their service was really bad and this was my worst experience I ever had . They charged me a lot unnecessarily and putted the over the price charge on my fee that was very unreliable and wierd for me .

paramvir S. 
Évaluation :
1

I was overcharged, your employee was rude and I would never recommend anyone to rent a vehicle from your company

Steve I. 
Évaluation :
1

Inform your staff to be on time on their appointments. Find more suitable,clean and professional offices.

George V. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Sara M. 
Évaluation :
2

O like the person whi was knowledgeable and kind. However it seems that the location doesn't have the stock for accessories. I needed another dolly and my pads but they didn't have them. Which by not having those made my Moving longer as had to improvise to protect my items tô move them in and out of truck . Gladly we extended the time to Move which almost went over time If you could help the location to have more accessories would be great.

Oscar G. 
Évaluation :
5

Very cooperative and clear in her communication .

francis B. 
Évaluation :
1

The lady at this location yelled at me that she does not give deposits back to call uhaul. She was beyond ignorant and is an absolute disgusting representative for uhaul. If I was uhaul I would shut her down immediately. She stated while I was on the phone with uhaul for my refund she couldn't process my return, it was uhauls system that wasn't working. I brought the truck back 24hrs early. My return wasn't processed until the next day at 3pm. At this point I had called uhaul 4 times and was on hold an hour each time just to be told she hasn't processed my return. Once my return was processed and I called uhaul a 5th time, it was stated that the disgusting lady said she gave me my deposit cash!!!!!! she ABSOLUTELY did NOT!!! NOR WAS I RETURNING TO HER TO GET IT! it took my uhaul worker on the phone to fix her damn mess!!!!! I am beyond disgusted, appalled, I can't believe she lied about my deposit, (this must not be the first time). Once uhaul by telephone fixed my refund I contacted this lady to confront her for lying and trying to steal my money, she swore at me, called me names and hung up on me. I STRONGLY suggest you investigate this location. If this was my 1st experience with uhaul, I would NEVER use you again because of her. As I have used uhaul for many years, I know this is unacceptable behaviour and it needs to be dealt with.

NANCY A. 
Évaluation :
1

Call me 2269268742

ANMOLDEEPSINGH C. 
Évaluation :
1

The mobile pickup was not user friendly. Instructions are very confusing and took a very long time to figure out how to get the key for the truck. There is no contact number for customer support. Calling the general contact number for U-haul results in being put on hold forever for a simple question. Very frustrating. I will be sure to never use mobile pickup or return or recommend it for others.

Edward W. 
Évaluation :
5

Everything is perfect.

LUKMONOWOLABI S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

ERIK G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

volodymyr S. 
Évaluation :
1

you guys should talk respect with your customer i

SAFAR B. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Carlos D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MENGISTU K. 
Évaluation :
1

Poor customer service Price are sky high Must remove charge for Km's as every other company

ALEKSEI P. 
Évaluation :
2

Clean the truck. When I got the truck it had dirty mask and also a condom wrapper in the driver's area.

JUNITTACALAR D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRAYAN C. 
Évaluation :
1

Owner was not available at the time of pick-up and was very rude. U-haul charged for a 2 hour delay even after I notified ahead in time. They confirmed over the service call that I will not be charged extra. Even after repeated follow-ups no resolution in site. Will never use U-haul in future again.

Prateek G. 
Évaluation :
3

I booked at a downtown location then was diverted to this remote suburban location. This caused significant additional expense and inconvenience and rendered the overall rental experience negative.

Thomas M. 
Évaluation :
5

More truck options.

PATRICK O. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Frank S. 
Évaluation :
3

The lady was very polite. Everything went fine. Would highly recommend this service.

Michael D. 
Évaluation :
3

I had checked in via uhaul website but when I went to the store I have been told that it has not been checked in. So I wasted my time with this process.

Abdullah I. 
Évaluation :
5

Agent at the location was very helpful and courteous. I would recommend this location to anyone.

murad H. 
Évaluation :
3

it wasn't about the location. It was about the experience of making a reservation on line and the results. After doing a reservation on line 2 weeks in advance confirming the pick up location in Markam for 7 am Saturday monrning, I receive a text Friday on my way to Toronto saying a different pick up location at 4pm in the afternoon! Change of plan I guess... the truck was not ready at 4pm but 5pm. Also, we had to wait 20 minutes on the phone with your head office to cancel my online reservation et redo it on place at the right price. Not a good experience at all and really stressful.

Martin L. 
Évaluation :
3

I had a horrible experience at my first reservation location 2687 Kipling the customer service was DISGUSTINGLY horrible , the lady in the store told me she cancelled my reservation when a walk in came in and gave the truck to them & the trucks & vans that are sitting outside have no gas and she doesn't know the mileage Since the last time it Was rented ! My son passed away and I needed to get the uhaul to get furniture for his reception and she made more LATE than I already was by not renting me one of the uhaul she had on the lot. Then proceeded to call me a bitch and tell me she's Eating I can wait 35mins until she's done  also she was watching African soap operas on her laptop and talking on FaceTime...... MY WORST UHAUL EXPERIENCE EVERRRRRRR 

Adina H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Adam A. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Carlos Q. 
Évaluation :
1

Booked a truck for 1pm, waited outside for 30 min because nobody was at location. Did not get out on on the road until 2pm, customer service representative from U-Haul promised to give us free miles for the inconvenience but did not deliver on their promise. We will not be renting a vehicle from U-Haul ever again

paul G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

judi P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

dauda M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

randi K. 
Évaluation :
1

The lady was not in the store when I return the vehicle and there was no after hours return key place. She even did not give the key with proper way. Totally unprofessional service. Uhaul should remove this location's services. It is so bad. As a result of the unprofessional behavior, she charged me so much.

Fatih K. 
Évaluation :
3

There was no windshield liquid and the windshield was dirty. The trucks were parked in a parking lot that was far away from the office

Reem A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Praful P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

clifton W. 
Évaluation :
3

In the back side of pickup too much snow next time please remove it

gurinder S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gabriela G. 
Évaluation :
1

Dear Team, With regards to my bill amount, the amount is wrong and I had also filled Gas in the van but still it is been charged. Kindly look into the matter and reverse the excess charges. Regards Shraddha Singh 4372489179 Show quoted text

gurjinder K. 
Évaluation :
5

Every thing is exellent

yosef T. 
Évaluation :
5

Excellent service. The lady working there is very sweet.

Vijitharan R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jessica S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHIRAGKUMAR P. 
Évaluation :
5

Adjust rental period and charges at the time of return. Customers should not be faced with any hidden charges to their credit card after usage. This should be announced at the time of pickup. For example a day period is 24hrs and this rental period lasted 5 30hrs. Why was my charges racked up to over $127

wendy G. 
Évaluation :
5

The only problem I had was being charged 25 CAD for extra gas after replenishing the gas with over the amount required for the distance I covered using national average for v8 vehicle consumption rate. I felt this was absolutely wrong.

Chuka O. 
Évaluation :
1

I was able to book the truck for 10am by mobile pick up. We went to the store, it was closed and we were told that they don't open until 1pm. I told owner I had confirmed reservation. I called Uhaul and the first person hang up on me. The second one said there is nothing they can do and she does not know why the owner won't leave the key for us. The owner went out of her way and went to her store earlier. Bad customer service.

FIEL A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Maninder S. 
Évaluation :
2

The person who booked my reservation was a moron and extremely rude. The location wasn't much better. Told the lady I was in a hurry cause the mix up from the moron and she kept her feet on the counter with her dirty toes up in the air in my face and would take 30 seconds to answer a question. Took way too long and my reservation was messed up. Will be using someone else next time not uhaul

robert C. 
Évaluation :
1

Reservation was for 1. It took 45 to get the keys, despite making express online check in. First the counter person advisesd she can't find my reservation dispite showing her reservation number and express check in. Counter person kept implying her system was down and asked me to make another reservation. Whole process should of been done within minutes but it took way longer than it should wasting my time.

Abdullah M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Edgar D. 
Évaluation :
1

The previous person book the truck longer and my reservation did not started until later. It was a bad experience where uhaul double book the truck

menghan L. 
Évaluation :
1

Well I really had a bad time from u- haul on my first trip , the contract was sent to on my e-mail after two days and the representative haven't clearly mentioned the fuel policy , so as I was not able to fill the gas , I was charged on very unfair basis. Stating a service charge of 30 dollars for fueling up, which I believe is on of the coolest and most paid job ever for 5 minutes and gas charges we also high . The van was good and other services were reasonably the best but these fuel policy ruined rest and offered me a bad experience. Thank You .

Manes K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

cesar N. 
Évaluation :
2

There was some sort of grease that smelled like fish all over the bed of the truck, I had to put furniture there it was disgusting. The truck itself was filthy with garbage and dust in the drivers cab. Terrible experience honestly wish I never used uhaul or at the very least paid for this disgusting truck. All of my furniture stinks of the grease that lined the damn truck. I'll be writing a review to a number of sites about this terrible experience. How disgusting.

John S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

martha H. 
Évaluation :
5

Nothing at this point

dipak S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

leonard M. 
Évaluation :
1

just horrible service

DONNA L. 
Évaluation :
1

The location was far from my address there fore mileage was eaten before the start. Returning was difficult

Berhane K. 
Évaluation :
2

The lady from the convenience store was eating while looking after us, she was nice but awful costumer care, the cargo van smelled like some animal has pissed on it. But served the purpose we need it for, the charges were accurate to the mileage we did, that was fair and square. Again, the lady really nice, her service really poor

DASHIEL R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jason K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ateeq B. 
Évaluation :
2

Please change the hours for this location. It says it is open until 9pm but when I called the location, the lady mentioned that I have to come by 7pm because the "system shuts down". If that's the case, then I should not be able to book any time after 7pm. I was hoping to book for 8pm. Further, the dealer, though very nice, did NOT come to the vehicle to inspect the vehicle with me, did not give me anything to sign to say yes, I will bring it back with the designated amount of gas. I have rented from UHAUL many times to know I should and I don't feel like cheating you guys either but it would have easily be done because you have no proof that I knew about it and thus, signed off on it. The cabin was messy, there was a booster seat in the front seat (I can only imagine was the dealer's and I don't even think that's safe in the first place). The parking brake did not work and took me some time to get it out of engaged. I took pictures of the mileage and gas to make sure it would match with the final invoice because I really did not trust that I was going to be charged properly. Overall, a really bad experience and major points for improvement.

Recha G. 
Non les évaluations ont été soumises pour cet établissement.

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