Customer Reviews for Elbahtiti International Inc
(Concessionnaire U-Haul dans le voisinage)

Évaluation :

1

Truck did not run right was not shifting was making grinding noises I did not feel safe driving the U-Haul truck neither did my girlfriend

Évaluation :

1

I was able to schedule a contactless pickup online for 6am, but when attempting the pickup the morning scheduled I was told that I couldn't do the contactless quick pickup because the location didn't open until 10am. I wasn't notified of this at the time of scheduling. Then, when getting to the pickup location at 10, no one was working... I had to call three other U-Haul locations and was finally connected to a service manager, who was able to get me a truck. I lost 5 hours of move time and was still charged for all of it plus an extra moving unit because I ran out of time on the second day because of this delay. I would love to receive credit for at least one of the rental unit charges due to this huge issue.

Évaluation :

5

Make sure the lock provided works with the keys given

Évaluation :

4

Locating business a little challenging.

Évaluation :

3

You need to get a roadside response. The door wouldn't close and I did a online request and I'm still waiting for the response. I called and 52 min later they respond only to tell me a lie. It was almost 5 hours waiting for someone to come.

Évaluation :

5

Friendly people at both places, even when there system was down. Couldn't ask for anything else.

Évaluation :

1

Point of contact in location was unavailable and unwilling to receive the equipment. Had some issues recovering left behind item on the vehicle and could not coordinate properly for recovery. I would never recommend this drop off location, they should stop doing business with U-Haul given their responses and attitude.

Évaluation :

1

I had selected the Safe Ship location to drop off at. The guy said that they were full and that we had to drop off at a location 2 miles down the road that was closed. The new location was actually 6 miles away (important when you are planning for the correct gas fill up!), the field we were told to park in was flooded and there was no one there to help unhook the trailer. We then found out that this is not an “authorized” location and that we should have called first. We did what a UHaul employee told us to do! Why would we call UHaul when we had direction from a UHaul employee. Upon trying to return the equipment, we are told we HAVE to download the UHaul app. This is crazy! Why let us select pickup and drop off locations if we can't really use them anyway???? Does UHaul not understand what a pain it is and how stressful it is to move???? Overall, I called my friend that is moving next week and advised that she use a different company, as I will be using a different company in the future! Drop off was a disaster!

Évaluation :

3

Its a field with a plastic drop box. No personnel in sight

Évaluation :

3

Wasn't sure where the building was located. Then found it and it was empty. Didn't see the key drop. Agent had stepped a way for a minute. Returned 30min later and he was there to take the return.

Évaluation :

4

Per uhaul customer service location should of been open at time we dropped off.

Évaluation :

4

Reserved a time for 1pm. Owner calls me in the morning and wanted me to be there by 12:00 because he had to go to a car auction. The cleaners were at my house, I was moving. l had to grab my 2 dogs and leave for almost 45 mins with house unattended.. Plus he never went over the trailer with me. Then I had to hook the trailer up in a major thunderstorm. It wasn't a good experience. The week before I rented a auto transport trailer from a different Uhaul business. They were awesome.

Évaluation :

1

Truck was not working correctly couldn't go over 20mph

Évaluation :

5

Your system was down so the paperwork process was not good. We had an appointment and were rushed to have the truck and trailer dispatched. It was very frustrating

Évaluation :

3

Drop off location. Took a moment to locate the key drop off and wasn't exactly sure where to leave truck

Évaluation :

5

We had to wait until Monday to return the trailer. When we called the original drop off place he informed us he wouldn't take the trailer; he had too many. Being a weekend we had to wait until Monday. I feel we should not have been charged for two days when it wasn't our fault.

Évaluation :

5

Make sure the uhaul operating system is operating fully.

Évaluation :

1

Went to drop truck off location that you sent me lady sent me away Saying they didn't have any room. Told me she was called The next location should they wouldn't charge me for mileage but she never did. I think she should have taken a truck and drove it to the other location herself since it was about 10 miles away.

Évaluation :

2

The drop off location I had chosen did not have room for the trailer. I was not notified of this in advance so I had to travel an extra 12 mile to drop off and return. I was not happy about this situation.

Évaluation :

5

Fast in and out, great truck.