Customer Reviews for Esso
(Concessionnaire U-Haul dans le voisinage)

51 évaluations

18267 Hwy 2   Cornwall, ON K6H5R5

(613) 933-6817

Heures d'ouverture de l'établissement

  • Lun au mer : 6h am à 8h pm
  • Jeu - ven : 6h am à 9h pm
  • Sam - dim : 7h am à 8h pm

Services dans cet établissement :

Pour nous contacter

(613) 933-6817

18267 Hwy 2
Cornwall, ON K6H5R5

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun au mer : 6h am à 8h pm
  • Jeu - ven : 6h am à 9h pm
  • Sam - dim : 7h am à 8h pm

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

Earl T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jefferson H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rénald G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

John I. 
Évaluation :
2

Accept debit payments

Gerben Y. 
Évaluation :
2

Truck was not cleaned prior to my pickup… there were food scraps on the floor of the cab and a dirty mask… the cargo area was full of soil, dirt and other small scraps… I did self serve pickup and when it came time to go get my keys I was held up for 20 minutes after completing while the gentleman working figured out what he was doing and finally found my keys.

Laura M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard F. 
Évaluation :
5

Friendly helpful staff. Easy to access and lots of space to return equipment. Will be my first choice location for uhaul equipment. 100x better than the experience I had with the East end location in Cornwall.

Jeffrey R. 
Évaluation :
1

My reservation originally was on Friday.. when I showed up there was nobody there to complete my pickup.. I called uhaul who then sent me to another location 20 mins further away.. I arrived there for my trailer still nobody there.. they then sent me to a 3rd location... which did not have the trailer they were said to have had.. so I ended up having to reschedule the job I was doing .. now instead of having my wife at home to watch our daughter I had to pay for a sitter on Saturday.. I arrived to the scheduled pick up location where they had messed up my reservation again and tried to charge me 400$ for the truck that was supposed to be 150$ .. after a disagreement with the person I was forced to leave as not to miss an appointment I had... then do a 1 hour round trip back while talking to uhaul to fix my reservation.. they were unable to take my method of payment and while trying to take cash out their atm went down which then forced me to again drive another 20 mins further away to retrieve money else where.. upon getting in the truck there was garbage in the cab in the way of empty waterbottles and paper towel stuck in the cup holders from a previous renter.. and the smell of mice urine and feces coming through the heater vents was enough to give me a headache even with the windows down.. when I returned it the store was closed which I knew I had to return to get my deposit back figured I would top up the gas then.. but the tenant insured me he would be putting my entire deposit in the gas tank.. I had to drive down there again and argue with him that it was only on quarter of a tank when I was issued the truck.. and I would top it up to the same amount.. we argued back and forth I put in 30$ which brought it up to a little more then I had acquired the truck with.. worst experience I have ever had when dealing with someone or a company to get a service

James S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JOHN W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

francis A. 
Évaluation :
2

There was a lock on the U-Haul that's had no combination and had to get bit cut off..we paid over $200 for a U-Haul thing's didn't add up and the guy couldn't explain how he can't to that amount..guy was very rude

Krista T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Zach V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Norman L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHARI B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JUSTIN V. 
Évaluation :
4

I had originally booked my uhaul for pick up at the St. Andrew's location. Upon arrival on the day of my move, the St. Andrew's location was closed. I had knocked on the door despite the fact the sign said closed because I had my rental booked. I was told that they were closed and the site said so aswell. I tried to explain that I had a booking with confirmation and everything and she did absolutely nothing for me. I called around for another uhaul and the only place open was the Esso. When I called Esso, I was told my booking was transferred to this location. I was never informed about this switch which is very inconvenient and stressful on an already stressful day of moving. Never will I try and book a uhaul at the St. Andrew's location again.

Bailey W. 
Évaluation :
2

They showed up almost 30minutes after closing. Trailer we rented was buried in snow and behind a van that was blocked in by snow bank. He came out to move van and didnt know how to drive it so I had too. Could only reverse into snow getting stuck. Had just enough room to back truck up to trailer. Tried to show him damage to side of trailer but he didnt seem to care. Called the help center number and they were excellent but this location in question was bad service.

Matthew L. 
Évaluation :
5

Everything went smoothly

Martin B. 
Évaluation :
3

Ordered dollies and blankets and none were provided.

LISA A. 
Évaluation :
4

Nothing, really great the transaction may be completed totally online from home.

PHILIPBRADLEY P. 
Évaluation :
1

Was dishonest about the starting miles and gas and when I seen it tried to switch up the blame to me . Very unprofessional not trustworthy and I don't think ill ever use your services again. You have a uploaded copy of my driver's license I want that erased immediately

WAYNE R. 
Évaluation :
5

Very swift service.

Muhammad U. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DENEEN H. 
Évaluation :
3

Broken glass in the back of the truck we had to clean before loading

Steven N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Zahoor A. 
Évaluation :
3

We have mentioned everything as trailer was changed while picking up and even provided hime the changed trailer unit number. But the guy failed to close my contract until Tuesday after I have dropped-returned trailer on Sunday.

PURNA A. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Victoria S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

brenda D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DANIEL D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DANIELR H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Emily S. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

PERRY M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dean S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMIE R. 
Évaluation :
4

Drivers door wouldn't unlock from outside, key got stuck in passenger side door. A lot of damage on truck. Was told last minute my truck wasn't available abs had to drive an extra 30miles out of my way to pick up and drop off truck!

Jean-Claude C. 
Évaluation :
3

Ensure cleaning/disinfecting completed before next customer. We had to wipe down seats, steering wheel, radio knobs and dash. Unlocking mechanism on outside driver side was not working. Had to unlock passenger side to get in.

G C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ranbir S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mohamed M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

REDA AMINE C. 
Évaluation :
5

No issues. At the last minute my son needed a truck and all went smoothly. Person at the pickup was wonderful

Joshua M. 
Évaluation :
4

Make sure the trailer is clean and ready when a scheduled rental is made!!!

ALAIN L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kristofer Matthe T. 
Évaluation :
3

It is not about the man at the location - he was pleasant - but I couldn't understand that when I moved from Cornwall to Morrisburg on Nov 28th of last year...it cost me roughly $100. I moved back to Cornwall on March 8th (same distance) and was charged $272. It was something about the gas level he said. Why doesn't a company like UHAUL have their vehicles full on gas when the driver (my son) comes to pick up? I called head office and got attitude there with no understandable explanation again. Very disappointed.

mathieu G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jason L. 
Évaluation :
5

I think I may have been double charged $29,95 for the day rate. Can you review and correct if that is the case. Merci

Margaret A. 
Évaluation :
4

Everything went smoothly one thing you have created great internet automation but it takes a long time to process. But I am impressed with the automation indeed. Thanks for asking the feedback. Wishing you a merry Christmas and a happy New Year. Regards. Francois

Francois L. 
Évaluation :
2

truck was not clean, fuel cap was open. sticky inside the cab dirty truck had to wait almost an hour to get the truck

DAVID M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AMYCHARLOTTE V. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Don M. 
Non les évaluations ont été soumises pour cet établissement.

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