Customer Reviews for Evans Auto Repair
(Concessionnaire U-Haul dans le voisinage)

74 évaluations

2350 Grandview Dr   Etters, PA 17319

(717) 938-3101

Heures d'ouverture de l'établissement

  • Lun - ven : 9h am à 4h pm
  • Sam - dim : fermé

Services dans cet établissement :

Pour nous contacter

(717) 938-3101

2350 Grandview Dr
Etters, PA 17319

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - ven : 9h am à 4h pm
  • Sam - dim : fermé
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

Doug F. 
Évaluation :
5

The attendant was very nollegeable and a pleasure to work with , would recommend this facility to anyone .

MICHAEL D. 
Évaluation :
5

Everything was great.

James F. 
Évaluation :
5

Everyone was very helpful. Excellent experience!

lynnette B. 
Évaluation :
1

The Rental truck was fine and dependable for what we needed. The rest of the process was very frustrating. We were never successful with logging into your website - even after changing passwords and multiple attempts. We rented our truck at a location that did not have any employees to coach us through what we needed to do - 24/7 rental. Since we couldn't log into the website, we couldn't get any answers or directions as to how to get the truck or what was needed when we got there. We wasted approx 1,5 hours in the cold trying to figure out how to access our truck. When we finally got ahold of Jeremy Laughlin - who is responsible for the site we rented from, he was very short tempered. The attitude and lack of urgency was not appreciated at all. The site we rented the truck from did not have a lock box that was appropriately used - keys were just out for anyone to take - unlocked. Since we started later in the day than expected, i called uhaul back and asked for a later extension on the time we were due to drop off the truck. the lady i spoke with stated that we can just keep the truck for an extra day at no charge. this was really nice until we were charged for that day on our final invoice. so we had to take time to dispute those charges. Also, when renting the truck, it said approx cost was $54 dollars - rental price of 39.99, plus $15 insurance fee which was fine. The website initially asked me where the truck would be traveling to and from - Lewisberry to mechanicsburg - approx 15 miles. Our final cost turned out to be over $100? When we spoke to Jeremy he said that the website automatically calculated the distance and mileage - but said that it noted that between Lewisberry and Mechancisburg it was 40 miles? This message is long and bogged down with annoying details, but thats how we felt during the whole process of accessing and dealing with certain employees at your company. Everything is done through your website which would be great if it actually worked for us. The only saving grace for us was working with John in New Cumberland. Would prefer to NEVER rent from uhaul again, but if its our only option, I would only work with John. Would not recommend uhaul to anyone who asked .

Garett T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ricky B. 
Évaluation :
5

UHaul reservations website had issues. Took several attempts to confirm reservation of truck. Site continuously reverted me back to another location. Upon pick up, site failed to respond for confirmation. Attendant was polite and very helpful. Guided me through the process Of on-line pickup.

ANTHONY N. 
Évaluation :
5

Everything went very well. I am very satisfied with the service.

Patrick M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

steven W. 
Évaluation :
5

My experience was so smooth I can't think of anything to improve it.

DAVID R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Marc G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ANDREWRICHARD R. 
Évaluation :
2

I paid for a regular hand dolley as I don't have one. There was no dolley on the truck which made moving very difficult. I should get what I paid for. There was an appliance dolley near the lock box. I took one but it was very difficult to use with just boxes. Work on providing hand trucks that customers paid for. Not happy about that. Merci.

Randy B. 
Évaluation :
5

I wouldn't change anything. Service was friendly, communication was great and location pickup was very convenient for me. Thank you Evans Auto Repair! I would definitely recommend this place for all your uhaul needs and I will return should I ever need to rent again.

Stacey B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JODI G. 
Évaluation :
3

The floor,doors and e brake had dry mud on them

Roger S. 
Évaluation :
2

I called this location directly and was told their trailer was unavailable. I called a different location and was redirected to uhaul's main line where they told me the ORIGINAL place did in fact have a trailer available. When I showed up to get the uhaul, the shop was closed for the day(Friday at 11am). Luckily there was a guy working on a car who knew who to call and got me in touch with uhaul. I ultimately got my dolly, and the woman who helped me was very friendly, but it was not the normal uhaul experience that I am accustomed to receiving.

Adam S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Kyle W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DIANA F. 
Évaluation :
4

I was very upset with the online service it told me this spot was closer to where I was going and It wasn't and cost me and extra $35 because was farther away. I'm not happy.

Kandi H. 
Évaluation :
5

Nothing! Sharon is great to work with!

MICHAEL L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Amanda E. 
Évaluation :
3

They did not have the blankets in the truck. I had to drive to u-haul center in Mechanicsburg to get some. Trying to use the on line app was terrible. Will NEVER rent with U-Haul again. Customer service was worst I have ever had to deal with.

Richard G T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Richard G T. 
Évaluation :
5

Evans was AWESOME!!!! They are helpful and friendly. Replied back to me very quickly.

Shannon M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Melissa F. 
Évaluation :
5

Easy pick up and drop off

Phil L. 
Évaluation :
5

Great customer service and excellent prompt service

Joshua D. 
Évaluation :
5

No dolly

RODNEY H. 
Évaluation :
5

Rien

Jan D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Byron H. 
Évaluation :
5

See prior comments. How about putting on you website: average daily rental aggregate cost.

Mark H. 
Évaluation :
5

Lady was very nice and polite

Jose C. 
Évaluation :
5

The process was much easier than I expected

Jason S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Diana R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mark N. 
Évaluation :
3

App didn't work. We were there for about 90 minutes trying to get app to work to pick up keys for U-Haul truck. We called U-Haul, were disconnected twice. Finally transferred and actually spoke to someone that could help us. In defense of the pickup of the Truck, the Owner of the establishment did give us her home phone number if we had any trouble the next day, but we lost her phone number. It was very frustrating with people waiting at the house to load truck. We were to pick up at 7:30 AM, we were there at 7:00 AM, returned to with truck to pack about 8:50 AM. Very frustrating!

Carol C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert U. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John R. 
Évaluation :
5

Sharon was excellent. She was kind, very knowledgeable on our rental and extremely helpful. I would definitely rent from her again and would recommend her to others.

Thomas T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Timothy B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Joe W. 
Évaluation :
5

Great experience dealing with the Evans' team...

Douglas W. 
Évaluation :
5

The woman there was very nice and helpful. Thanks so much!

Keith H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Brian W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Margaret H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Larry L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tony B. 
Évaluation :
4

Readily available when we had trouble with the smartphone application.

CORY C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRITTANY H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joshua S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CARL P. 
Évaluation :
2

My whole UHaul experience was a complete disaster. The truck was not at my pickup location that I ordered. I had to run somewhere else to pick it up. I was told I could drop off anywhere and went to the closest location only to find out I was to drop off at a different location. Fuel was 1/4 tank lower than I picked it up and they charged me an additional 16,2 to put fuel in after all the extra running around that they caused me. I wish someone from uhaul would call me but they won't

linda F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Crystal S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Sean S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrew M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Bonnie A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charlie D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

George S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steve P. 
Évaluation :
5

We had issues with the app but I think that my fault as I couldn't load the app on the primary phone #. Otherwise experience was good and will use Uhaul in the future.

Donald W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PAUL R. 
Évaluation :
5

I was unaware that someone would need to confirm identity via phone, or provide copy of passport or lease when picking up truck.

Robert S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lou L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ASHLEY B. 
Évaluation :
5

Sharon was incredibly professional and extremely polite. She fielded any questions we had perfectly and I would absolutely recommend this U-Haul rental location to anyone.

JARED V. 
Évaluation :
5

the license plate light didn't work but other than that everything else was good.

Kenneth T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

wes F. 
Évaluation :
3

Since the tank wasn't full I had to bring back with the same or more. Since it was nearly impossible for me to judge 7/8 of a tank I filled it, which cost me $35 when I "may" have got by with $20 - $25 dollars. I felt this was unfair but better than what uhaul would have charged me if I didn't fill it up to exactly that point.

Daniel H. 
Évaluation :
5

Great equipment and great service from Evans auto!

michael A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christine M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dave M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

mat G. 
Non les évaluations ont été soumises pour cet établissement.

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