Customer Reviews for EZ Rentals
(Concessionnaire U-Haul dans le voisinage)

61 évaluations

2225 E Central Unit 206   Wichita, KS 67204

(316) 448-2024

Heures d'ouverture de l'établissement

  • Lundi au vendredi :
    10h am à 2h30 pm / 3h30 pm à 2h pm
  • Samedi :
    10h am à 2h pm
  • Dimanche :
    Fermé

Services dans cet établissement :

Pour nous contacter

(316) 448-2024

2225 E Central Unit 206
Wichita, KS 67204

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lundi au vendredi :
    10h am à 2h30 pm / 3h30 pm à 2h pm
  • Samedi :
    10h am à 2h pm
  • Dimanche :
    Fermé

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
1

Remove this location from Uhaul.

CK P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Colleen P. 
Évaluation :
3

I was having trouble with the phone pick-up so I had to call a staff out to assist me. He was very helpful and got the truck key for me.

Isaiah M. 
Évaluation :
5

Great service

Raytavis P. 
Évaluation :
3

The trailer I rented did not have a license tag, which I didn't notice until I had it loaded.

Wayne J. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Alex P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Noble D. 
Évaluation :
3

Facility was not clean. Rental contract was emailed since they were not able to print it. Inside of windows were dirty on the truck. Person did not know how to use strap ratchets on car carrier. Crack on front window of truck and I didn't receive text to report it before leaving facility.

Gerald S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Rick B. 
Évaluation :
5

It should be made clear that items purchased at the first location (corporate store) cannot be returned to the same location that the truck was returned to if it is not a corporate store. Now I get to make two trips.

Anthony V. 
Évaluation :
3

There was nobody there at the location of drop off. Called the number on the door. He said just drop it anywhere. Was concerned that the equipment might be stolen before the staff could confirm it was back as agreed upon.

Matthew H. 
Évaluation :
5

Nothing that I can think of, the lady that helped me was extremely helpful and very informative; she deserves a raise

Jorge E. 
Évaluation :
5

Nice to drop off after hours. Very easy.

MISTY R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mariano S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Haleigh D. 
Évaluation :
5

Develop an online system where customers can see exactly what's available in the area they are searching in. To many times , as a matter a fact all the time, our search shows the UHaul we want is available only to find out, after we fill out all information ,it is not available.

CORYL H. 
Évaluation :
5

Great customer service skills and very friendly.

LEANN Q. 
Évaluation :
5

Friendly staff. Quick and easy check out.

Serena F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Larry G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jordan L. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Venetia P. 
Évaluation :
5

They did great and accommodated all my needs.

Larry H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AMY I. 
Évaluation :
1

Poorly managed/staffed site. Poor signage, lack of follow-up or professionalism. Left my contract open for weeks after I returned equipment and said I never returned it. If I didn't have photos to prove I dropped it off I would have been screwed.

Julie P. 
Évaluation :
4

The drop off location was a little hard to find but once found the clerk was wonderful

Bill H. 
Évaluation :
2

Check in process was lengthy and did not go smoothly … was supposed to be able to use 24/7 check-in but was unable to.

John M. 
Évaluation :
1

One of the tires on the rear driver side had no air. There was no wind shield wiper fluid in the truck. Was suppose to pick up the truck at 7 am but due to the lock not working at the key pickup, I was not able to pick up my lock till 10 am.

matt V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEPHEN M. 
Évaluation :
3

Don't think they should have charged me $20 for after hours drop off. I unloaded trailer without any assistance. What was $20 for??

DIANE S. 
Évaluation :
4

Only reason for not giving 5 stars is due to the fact that the truck had no muffler and was as loud as a stock car to drive. If I would have been moving more than across town I would have returned the truck. Everything else was terrific.

Mark G. 
Évaluation :
5

I had some issues booking the truck over the phone. (Has nothing to do with the pickup location.) I reserved the truck/trailer over the phone at a location in Wichita and then the website crashed and then it changed the pickup location to someplace 150 miles away in Missouri and I had to call again and try and figure out why it got changed! After I was transferred to 3 different people, I did get it scheduled at the Amidon location in Wichita. The rest of the experience was good!

Mark M. 
Évaluation :
3

Set up the vehicles properly for self-pickup

Sage T. 
Évaluation :
1

Very hard to fined took me 30 minutes after my GPS identify the location

RANDY M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Roy R. 
Évaluation :
1

Communication. I returned my rental on the same day and called and let a message saying I had returned it to the area I dropped it off. I received calls the next day about returning the equipment. Then was charged about $150 more than I was projected to. Not sure what happened there. There was not a sign to find the location.

dianna K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William B. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

STEVEN D. 
Évaluation :
1

It was just a parking lot. No office to have a U-Haul representative help. The address was wrong so I had to drive half way across town to deliver the trailer and then was charged an after hours fee... what??? I will not use U-Haul again unless this is fixed. I am extremely upset with the terrible service.

Robert K. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JEFFERY S. 
Évaluation :
1

They didn't ask me if I wanted a dolly with my rental truck and rented me one on the contract. I knew NOTHING about that and NEVER saw that!! The place I returned my truck told me the dolly was missing then charged me $150 for it. That's absolutely not fair. Why I have to pay for a dolly that I have never seen and never been told?! Poor management. Never go back to U-Haul for anything!

Yueyue Y. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Zachary B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Winona S. 
Évaluation :
2

Have people working who know what they are doing

Jon G. 
Évaluation :
2

Employees of EZ Rentals are friendly and professional. Uhaul needs to update their signage at this site! The signage that is in place is not appropriate for accommodating the safe return of the equipment. Signage appears to direct you to drive under canopies that are not high enough for trucks to pass under. Canopies are not marked with clearance heights. Signage needs to direct customers to return equipment by using a back alley entrance.

Silas B. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Chad D. 
Évaluation :
1

I returned trailer on the 15th got billed an extra day they did not help me hook up trailer. and did not give any instructions on how to return the trailer

Brian U. 
Évaluation :
1

I was supposed to get some money back upon return & I was told by the idiot's at drop off location they couldn't bet in touch where I'd picked up equipment. Very unsatisfactory

Manuel P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

GAYLEN W. 
Évaluation :
5

Representative was very good and helpful. no improvements.

Paul M. 
Évaluation :
4

Great lady helped me get checked out

Casey S. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Jessica M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mary C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William G. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Megan L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James B. 
Évaluation :
4

Very difficult to park larger vehicles.

austin S. 
Évaluation :
4

The employees were wonderful. Friendly, engaged and helpful. Thank you very much.

Joe Y. 
Évaluation :
1

Worst u-haul experience ever! From start to finish! Never again will i use u-haul

Jennifer A. 
Évaluation :
1

Do not rent from this location! I scheduled contact-less pick-up and arrived right on time to find out that the keys were not available. I called the location and found out the dealer had the keys on him and had left to get lunch. I was told to wait 5 minutes and ended up waiting an hour! He eventually turned his phone off so my calls were going to voicemail and I had to call the U-haul 800 number x2 because I got hung up on by them the first time! Someone eventually showed up but I did not leave there until almost 2hrs after I scheduled pick up!

Dung T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brock K. 
Évaluation :
3

The drivers door was not able to close fully. I drove from Wichita to St Paul MN with a door that ratted (until I stuck a cloth in the door when I closed it) and a cool breeze blowing through the door frame. The door open indicator was on the whole way. I can't imagine the people prepping the truck missed this. Plus, the woman who was checking us out, who was very kind, courteous, and professional, had a horror movie playing in the lobby. One guy was torturing another and the sound was loud. It was actually quite disturbing to be subjected to at 10am in the morning.

Laura S. 
Non les évaluations ont été soumises pour cet établissement.

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