My reservation was moved 30 miles away and i was not informed until I arrived at the location that I had selected online. It was very frustrating!Colin S.
Customer Reviews for Fuel Stop Express
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.Minna C.
The drop off location was convenient and the process went smoothly.Nancy P.
Le client n'a pas laissé de commentaire.Ernie P.
The day's truck rental exceeded my expectations.John J T.
Le client n'a pas laissé de commentaire.TODD R.
Nothing, this was the best uhaul experience I have ever hadSean R.
Le client n'a pas laissé de commentaire.Kristy S.
Le client n'a pas laissé de commentaire.Duck C.
It would be helpful if the return process was better spelled out in advance in the app. I had already locked the vehicle and returned the key when I found out I needed to take some pictures of the odometer and fuel levels. The vendor also needs to get a more reliable lock for the access to the little key locker.Timothy M.
I showed up grouchy and awful and the lady that checked us in was patient with my over heated mean ass and took great care of us. She is why I would go back. Customer service was off the charts. She is an asset.STEPHANIE C.
The web site was uselessWilliam M.
Kim helped me. She was doing ten things at once but calm as a cucumber and super helpful. She deserves a raise!Dante M.
The person at this location quickly and efficiently got me on my wayâ€”both during pickup and return.Steve T.
Helpful staff and easy to drop the trailer.Peter F.
Sally was wonderful! Really knew a lot. Kim had the answers I needed when I came back! Thanks again Fuel Stop Express Team! I will be using them again for my Uhaul needs! Five Star Service!Barrett M.
Le client n'a pas laissé de commentaire.Julie M.
Don't change a thing.Alan A.
Customer Service was impeccable, with no wait time.Jack E.
This location was fine. U-Haul itself though was a hassle and delayed our move. They switched days and locations on us and changed our time of drop off without notice! I DO NOT recommend U-Haul, better using a different company that won't cause chaos when you're already in a stressful situation.Courtney G.
Le client n'a pas laissé de commentaire.chris A.
Le client n'a pas laissé de commentaire.Dan R.
Le client n'a pas laissé de commentaire.SONNY S.
Le client n'a pas laissé de commentaire.Barbara H.
Ladies were super helpful and it was such an easy process. Would recommend to anyoneToni lyn S.
Le client n'a pas laissé de commentaire.Theresa L.
U-Haul is U-Haul, at this stage in the game. Understanding that you're going to get a rickety ass piece of shit truck with a bunch of X's all over it from previous damage is kind of the expectation, it's the staff inside those locations that really make it happen.. The lady is at the location. We're absolutely great and phenomenalJoshua D.
U-haul really is amazing !!!! And Kim at the Snohomish location was very helpful !!Dorel I.
I rented a 17' truck to move, picked it up at 4:30 for 24 hours. I was told that if needed, I could have it for another day. Which the next morning I called them to see if the offer was still available. I was told yes. The nice lady on the phone asked if I could have it back by 7:30 a.m. the next morning, I told her yes. At 5:00 am my phone starts ringing. 5:05,5:10, 5:15, 5:20 and so on.I didn't answer it because we finished at 2:00 am. At 6:50 I was outside sweeping it out and warming it up. When I left the house,still half asleep, I forgot to grab my phone. I pulled in at 7:25, backed into a slot and turned it off. I hopped out and here comes ( Kim ) shaking her head while yelling at me. The first thing I say to her is, "Well Good Morning" I'm known for that. She was the most unprofessional person I have ever meant. Now remember, I was asked to have it back by7:30.am, it's 7:25. I told them that it would be back by 7:30, filled up, cleaned, and washed and ready to go. Now, I have rented from U-Haul for many,many years without a single problem. She yelled at me why I didn't answer my phone, why I didn't call. I told her that I forgot my phone at my house, five minutes away. I won't even go into it what she was saying to me. She was yelling in the parking lot that I was "Red Balled" from U-Haul. She told me that I purposely didn't bring it back at 7:00 am. I was told and agreed to 7:30 am. I tried to tell her that the truck pulls to the left really bad when loaded, and ok when empty. She shook her head and told me , that's why it's a local only truck.she than stated that I just deal with it. Then stormed off into the store and shut the door in my face. That person is unreal. You don't treat people like that. And she's the front line for customers to deal with. I would never have a person like that work for me. Thank you for your ear. I may or may not be back.Dale A.
Everything was in order, ready, and the employee was more than helpful. I will definitely use this location again.Randy R.
Service with excellent. Employees very competent and helpful. Very easy in and out.Richard H.
Le client n'a pas laissé de commentaire.Richard B.
Le client n'a pas laissé de commentaire.ARLENE U.
Safety chain was missing a hook so I used a padlock, they didn't have any replacements available.Jeff D.
Moving truck had the check engine light on it when I received it. The truck only got 7mpg for a 300+ mile trip. Movers didn't show up so I was left moving myself.Timothy P.
Le client n'a pas laissé de commentaire.Kevin A.
For me the Phone App was a nightmare, it kept crashing, wasted 45 minute in the parking lot, and finally went into the store. Staff, get 5 stars, for getting me checked in, and when I returned, checked out. Super nice and quick. The two women, at a gas station, should get special respect for just getting it done. Merci.Paul F.
Le client n'a pas laissé de commentaire.Eric H.
Le client n'a pas laissé de commentaire.Dale R.
This site has great service and availability.Quinten S.
check out person was a little bit on the hyper side and very stressed.... however all was good and she was able to get me checked out and checked in without an issue....rory F.
Great 👍🏻 and they cheered and helpGiancarlo G.
Older truck with high miles and a rough ride. But for the price, can't really complain. Staff at this location was excellent to work with both in the morning and evening!Robert H.
I believe the prices have gone up and was charge more than anticipated way too muchJhoan V.
We have used this location to rent trucks several times. They have always been helpful, and the trucks have been clean and ready to use, no issues. Very convenient to be able to get gas right there at dropoff time as well.Michelle H.
Le client n'a pas laissé de commentaire.Robert B.
The app didn't work at all, for both pickup and drop off. Instead of no contact pickup, I had to go inside and fill out all paperwork anyways. I had to upload my drivers license through two different systems, which feels very unsafe. It's also incredibly annoying to be pushed from one U-Haul location to another because the vehicle isn't available. Your website should just list where the truck is in the first placeBrandon Y.
Le client n'a pas laissé de commentaire.Shaun R.
Le client n'a pas laissé de commentaire.Zebrick W.
I was stress at my arrival to drop off the unit because all what I have to go through to return the unit but their wiliness to help calm me . thank you so muchALEJANDRO G.
I thought the gas tank was full when I took the truck, I had it for less than 4 hours and drove only 27 miles. I returned the truck and filled the tank as specified by the contract. It took 7 gallons of gas for over $30 dollars. I doubt the truck got 4 mpg, and I felt I was ripped off, but of course the contract said no refunds on anything. How was I supposed to know how much gas was in the truck when I got it, It was on Full, but when I filled it up, the gauge went past full. Clever scam by this dealer to rip people off. I will never use this facility again and was extremely unhappy!!!Catherine B.
Le client n'a pas laissé de commentaire.Rex T.
The rear tires were bald, replace your tires appropriately!David B.
Dropped off my trailer, the ge tleman who helped me never checked it in. Got a call the next day from a lady asking "where her trailer was" I told her it was dropped off the previous day and proceeded to tell me she didn't even bother to look and see if it was dropped off. She confirmed it was at her location but should have checked before calling me. Also the gentleman whom I dripped it off with should have checked it in that day. Poor service.Duane J.
Le client n'a pas laissé de commentaire.Jeremy F.
They were quick and efficient - happy to have a very new truck to rent.William M.
The truck was very dirty and wet when we got it. It smells like cigarettes. When I took back the truck the worker was absolutely rude. I asked about the sign in the back of the truck that says it swept out you get $25 back, and the clerk was clueless and rude about it. He seemed annoyed with my question and told me I had a Call customer service. When we were talking it was hard for me to hear him because of the mask and the plexiglass between us also there was loud music through the store. When I told him I couldn't hear him he ripped his mask on and was very rude and aggressive. I asked him if he was going to inspect the truck to make sure that I wouldn't be charged for anything. He was very rude about it and told me he's only one person and he cannot inspect it right now. So I took a video of the condition of the track. I definitely would not rent from this location againKrysten C.
Le client n'a pas laissé de commentaire.NATASHA C.
Le client n'a pas laissé de commentaire.KELLY V.
Le client n'a pas laissé de commentaire.Daniel S.
Super easy check out and return. Easy parking for both the truck and my car while I had the truck.Barry G.
Le client n'a pas laissé de commentaire.TIMOTHY R.
Le client n'a pas laissé de commentaire.Russell T.
Le client n'a pas laissé de commentaire.Addison L.
The lady helping me at turn-in was very kind and helpful, but Uhaul would not let her credit me back for the extra fuel I put in.JACK J.
Le client n'a pas laissé de commentaire.Justin H.
The employee who checked me in was awesome and really friendly as was the person who checked me out at return. No complaints.Andrew A.
Close to home. Had to wait for awhile as another customer ahead of me did not register online, and was having problems. I was given a grace period as I didn't get my van on time. Overall great experience! Cheers!Stephen O.
This location is to busy for 1 person to be working by then self. Because it was so overly busy I got pushed aside and charged an extra $160 + for them clocking my time in before I was even done checking in. Very disappointedCAROLINE A.
Suuuoer easy drop off, friendly service, easy to find location.Melissa J.
At pickup, while photographing my license (AGAIN, BECAUSE I SUBMITTED IT DAYS EARLIER WHEN I MADE THE RESERVATION!!!), my Tesla keycard slipped out of my wallet to the floor. The staff found it a half hour later and called me. Identifying me certainly took effort, because I was long gone. GREAT STAFF!!!Charles C.
There was a environmental fee put on the final bill that is not applicable?WAYNE R.
It would be helpful to provide a full tank of gas, and then ask for customer to return it full. It could save a customer from having to stop for gas twice. That would've been true for me. Otherwise, great service.Elizabeth T.
Le client n'a pas laissé de commentaire.David S.
Excellent service à la clientèleAnn T.
Clean the inside windshield. The windshield was filthy and dangerous unable to see at times. Surprisingly more concerned if I contacted anybody with Covid-19.Terry L.
Stellar customer svc, van was ready to go when promised, quick rental and return!! This is the only uhaul location that I will use nowMelissa R.
Best service ever with U Haul !!!Donna J.
Personnel amical.Jennifer A.
Everything was handled efficiently, and the vehicle we rented was clean and easy to drive. We will use U-haul again.James W.
The truck was NOT clean when I got it. I was given false information upon arrival & my credit card was charged! I was told they were reversing the transaction an charging my debit card but that was NOT done & my credit card was still charged!BRENDA B.
Rhonda m Sally and Kim are always helpful and kindSteven W.
Le client n'a pas laissé de commentaire.Godfred D.
Le client n'a pas laissé de commentaire.SUSAN W.
Le client n'a pas laissé de commentaire.Weston T.
Great communication end professionalism. I've rented multiple times from this location. Smooth and easyKyle W.
Nothing. Kim and Rhonda were awesome.Steven W.
Le client n'a pas laissé de commentaire.Gerald S.
Provide the service that was advertised would be a great way for U-Haul to improve! 1) Arrived and truck was there but not the pre-ordered four dozen packing blankets, utility dolly or appliance dolly! What??!! Did have one dozen packing blankets and the location â€œloanedâ€ me their person utility dolly (thanks.. I guess??). This caused a very tightly scheduled move of 3 spaces to be put many hours behind as we were forced to go to Aurora Rentals to rent the missing items! This caused a second day rental we needed! Called, and they freaked out, saying â€œyou have to return the truck!!!â€. I informed them, had the ordered equipment been there, I would not need another day! They could not have cared any less!! I simply told them I would not as they had caused the need! They called back and said I could have the second day but charged me full price! 2) Day Two! One load (26ft Truck) was left to do.. had to street park, used Hazard Lights and loaded truck. Went to leave and truck battery is dead from using Hazards! Called â€œRoadside Assistanceâ€. 75 min wait!! Got someone to help us off street for a jump. Took 45 min to charge up battery. Added another two hours to last load!! Cancelled service call after we started truck on OUR OWN with charity from kind person. THEN they call me over and over as they couldn't communicate to their own â€œRoadside Assistanceâ€ that I had cancelled the call! I was obviously trying to rush to finish moving! Annoying and further inconvenience! 3) No one cared, offered to compensate us in ANY WAY and they actually yelled at us for U-Haul's many errors and failure to provide equipment! 4) BEWARE!!!! Use Ryder or another competent competitor!!! This moved was MORE THAN DOUBLE THE COST it should have easily been!!! What a joke!!DENNIS M.
They had the truck I needed after searching around town.Cathie H.
Le client n'a pas laissé de commentaire.tonya R.
Le client n'a pas laissé de commentaire.Christopher D.
Le client n'a pas laissé de commentaire.James D.
Le client n'a pas laissé de commentaire.SUSAN S.
easy, friendly and very helpful. areas to park personal car when swapping, very nice.Anthony G.
let the customer know if any "dash board" lights/pictures are "on" that you already know about it.Carol L.
Location was 10 miles out of our way, no local u-haul had the equipment needed so I gotta spend 1,39 a mile for an extra 20 miles just to get and return the equipment from the town over to BS. I used it for 38 Mike's so 20 of those was because nothing was loacal or near by again BS. The check engine light was on and the window trim on the driver's side flew off and almost hit our vehicle following the u-haul truck.Fred R.
everything was perfectgenie N.
The woman working at the facility was fantastic! There were issues with online booking. I wanted the small truck but it only showed 12am-5am pick ups even tho I found out there were 2 available. The van I got (which ended up being perfect) had online booking from noon to 9pm. I booked for 2:30pm and the facility doesn't rent vehicles out after 1:30pm. The u-haul website made it look like I could pick it up after hours because it had 2 options to choose from.Bryony B.
Le client n'a pas laissé de commentaire.Santos P.