Customer Reviews for GMMG Enterprises Inc
(Concessionnaire U-Haul dans le voisinage)

1 646 évaluations

15152 SW 72nd St   Miami, FL 33193
(W Of Turnpike On Sunset Dr)

(305) 383-2277

Heures d'ouverture de l'établissement

  • Lun au ven : 8h30 am à 7h pm
  • Sam : 8h am à 6h pm
  • Dim : 9h am à 4h pm

Services dans cet établissement :

Pour nous contacter

(305) 383-2277

15152 SW 72nd St
Miami, FL 33193
(W Of Turnpike On Sunset Dr)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun au ven : 8h30 am à 7h pm
  • Sam : 8h am à 6h pm
  • Dim : 9h am à 4h pm
  • Retour client 24 heures
  • habla español

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

Giovanni C. 
Évaluation :
5

Aucun

JOSE V. 
Évaluation :
5

Great job as always. The interior of the vehicles need to be cleaned better. Unfortunately people just don't care and they get the vehicles extremely dirty

Jesus R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gonzalo R. 
Évaluation :
1

I was physically assaulted by a employee and had to call police. Over the cleanliness of dolley and truck. I the next day the truck i rented and paid for was reported stollen, by the same employee who hurt me., and i had to return it by stopping the move taking all my things out., and hoping i wax not arrested for auto theft in order to return it to the location. My contract was cancelled so it was hard to use the website. It has become one of the worst experiences of my life.

Fausto M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANDRES G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARIA G. 
Évaluation :
2

was told that I could get a free upgrade of truck at no cost but was charged new rate. Also truck encountered mechanical troubles in Colorado and had difficulty finding a replacement truck, happy to get a smaller truck but no reduction in rental fee, told to be happy about getting a truck.

Christopher B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Stephen F. 
Évaluation :
5

Nothing. This location and the staff are excellent. Quick friendly service.

Jack T. 
Évaluation :
1

I had a reservation and had to 30 minutes to pick it up bcuz the staff moves slow and socialize with clients about non business issues. Also, the guy at the desk added an insurance charge although I had waived it during my online reservation. When I called to have it removed he said it was the insurance and I told him I waived it during the online process. He reiterated its the insurance like its mandatory but it is not! Now, I habe to waste my time and call customer to fight this additional charge and have it removed. This location staff is unprofessional and the truck was dirty inside and outside.

Samuel G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Hector D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jose O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Erick S. 
Évaluation :
5

Rented a few times from this place. Always great customer service and equipment needed is always available

Hector C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jose O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ray T. 
Évaluation :
5

Nice, professional

Marina D. 
Évaluation :
5

Very friendly staff

Jeff A. 
Évaluation :
3

The truck was filled with sand and other trash, despite being promised that it was cleaned. Had to spend time cleaning the truck myself.

Daniel N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Sara Z. 
Évaluation :
5

Great and friendly service from Carolina and the recently hired. Definitely I would come back to this location! Merci.

Horacio S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALICIA R. 
Évaluation :
5

I've been renting from this location for a long time and the service is always excellent

Marina D. 
Évaluation :
5

He rentado en esta localidad muchas veces y lo voy a seguir haciendo. Esta ultima vez l can estaba sucio y necesita ser fumigado. La primera noche que lo abrí habían muchas cucarachas pequeñas tantas que mi esposa no quiso subir al carro. Por el resto le doy 5 estrellas

Mirna P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ariel R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ryan D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Antenor S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marcos S. 
Évaluation :
5

All went very good, service is excellent, the truck had a weir noise l, but it works perfect for a local trip

Juan P. 
Évaluation :
1

Actually have the vehicle that the customer had reserved two weeks in advance available.

Jasmine R. 
Évaluation :
1

Disappointed

Odalys D. 
Évaluation :
2

I had my reservation to be picked up ON Friday at 5 AM, but they never got the self pick up ready for me, so I waisted my time going to pick up the truck, I couldn't complete my work on time. I am very disappointed, they only reason I will rent from this location is because it is conveniently close to my house, but responsibility and respect for clientes time should be a must, I have been renting U-HAUL for years many times a year. But this can't happens again.

Juan P. 
Évaluation :
4

The truck was filthy inside. Otherwise, everything was great.

Kevin S. 
Évaluation :
4

Good desk service. Truck was not clean. Steering was not aligned. Brakes were dangerous.

James M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patti R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Virginia E. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mauricio M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jose R. 
Évaluation :
1

Vehicle A/C was not cooling the cabin, missing the temperature control knob.

carlos A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Isabel A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROSEL T. 
Évaluation :
5

Lo Máximo 🙌 👏

Jassiel C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Orlando G. 
Évaluation :
5

Customer service is excellent; you have nothing to improve

MONICA H. 
Évaluation :
5

exellent

Andres G. 
Évaluation :
5

Everything was wonderful.fully satisfied with the service..

Michel M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

wilfred D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Osmaro V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SERGE M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HERIBERTO A. 
Évaluation :
4

S.O.

Omar P. 
Évaluation :
5

Great service thank u

ALFREDO V. 
Évaluation :
4

The app was incredibly frustrating, not accepting pictures or losing progress during the check in check-out. Location doesn't have a drop box but rather a hole in the window to throw it in.

Bryan G. 
Évaluation :
5

excelente atencion de la chica de recepcion

MIGUEL M. 
Évaluation :
3

Cargo truck was somewhere far away in the parking lot. The lock on compartment 3 did not match the word lock, turns out they switched 1 And 3. Hours and availability weren't accurate. Took me like 45 min to do the check in with glitches and bad signal. However staff was helpful and the after hours pickup and dropoff was convenient

Bryan G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANTONIO M. 
Évaluation :
5

It would be great if it were possible to return the equipment in the place where you have your destination. In my case, I have to go back to hiring location to return it. That saved my day, but cost me a lot in time & money.

JOSE M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jorge A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JUAN G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jesus C. 
Évaluation :
1

Horrible costumers service.

Alain G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nelly D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nestor G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Daniel F. 
Évaluation :
4

Uhaul needs to fix its app. When I tried to submit a photo of the mileage and gas. it would not go through. Luckily, GMMG was able to closeout the rental.

Natasha P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Juan P. 
Évaluation :
2

I have yet to be satisfied with services offered by community dealers. I only do so if there are no other options within range. They are tucked away in busy shopping centers and the units are behind somewhere by trash cans in alleys. The equipment is usually dirty outside and tie downs torn, etc. No comparison with the corporate stations. Terrible!

ARMANDO F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elio R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ERNESTO M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nicolas S. 
Évaluation :
5

Todo bien buen trato al cliente

florentino D. 
Évaluation :
5

Excellent experience, the truck was clean ran extrémenlo well. Recommend

michael D. 
Évaluation :
2

The staff was very A professional ain't not willing to help

DEBORAH L. 
Évaluation :
5

Very responsive, professional, very easy transaction!! Will be back for any other truck rental needs. Thank you!!

crystal A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carlos S. 
Évaluation :
3

The gentleman who helped me with checking in and provided the vehicle was friendly and professional, and I really appreciated that. My concerns are about returning the vehicle. It would be helpful to have very clear, written instructions about returning the vehicle. But this is something U-Haul as a company should improve. Instructions need to be very clear and very easy to find, very obvious. U-Haul needs to improve the website and needs to provide each location with clear written instructions so that each customer who walks in will see the instructions. When people are moving, we are usually in a hurry and stressed out. So it would be best to try to make instructions very clear and easy to understand. I think that it worked out, but I was worried because I didn't find out until it was too late, that I could have used my phone to return the van by taking photos of the odometer and fuel gauge. But that is something that U-Haul as a company should improve, starting with the website. It's not the individual dealer's fault I think. I also really appreciated the customer service rep I talked to on the phone about my questions, she was nice and helpful.

Rosibel R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILFREDO F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alexandria H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JOSHUA A. 
Évaluation :
5

Como siempre GENIALES

Andres G. 
Évaluation :
1

There needs to be an option or way for customers to know, PRIOR to renting, if the authorized dealer doesn't allow for u-haul truck returns to other locations. So, to whomever reads this, GMMG Inc on 152nd & 72nd ave DOES NOT allow truck returns to other locations. Their truck was in poor condition mechanically, still had some leftover garbage from whoever rented it before me, and I recommend earplugs as none of the weather stripping on the doors work. 8 hours of Non Stop whistling and roaring road noise. The cherry on top? I returned the truck a day early and was still charged for the day I didn't use it. Terrible terrible service. Never going there again.

Armando R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

GERMAN G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ericson C. 
Évaluation :
5

Carolina was awesome. She is very helpful and I am always in/out in no time. Merci

Jesus R. 
Évaluation :
5

The lady who assisted us is excellent. Excellent service à la clientèle. Thank you! Gloria Sanzo

Gloria S. 
Évaluation :
5

Good service

JULIO G. 
Évaluation :
1

La persona que me atendió al momento de entregar la unida quiso pasarse de viva es una grosera ni debería de estar en atención al público aparte el camión que me dio no servía ne dejo votado y encima me quería cobrar demás la gasolina cuando yo le puso mas de lo que tenia cuando me lo entrego así que no la recomiendo esa dirección

Jose D. 
Évaluation :
1

I heard this comment/feedback is going to reach the owner of this location, hopefully it will reach headquarters as well. Respectfully: By far, the worst experience l I have ever had with Uhaul, and believe me I have used Uhaul many times. I even rented from this location before. I was thinking to write a while book because my frustration and bad customer service i receive from the lady at the counter. I learned that she is the owner / operator of this location. BUT i will just list the facts. I arrived at time of pick up. I have reserved and paid over the internet. When I open store door, lady was on the phone, didnt bother to greet, and after a couple minutes or so, she gave me a key and showed me the direction to the back to go and pick up the truck reserved. I walk to the back, found the car. When ready to leave, I noticed the driver seatbelt was broken. I had to go back to office to exchange vehicle. When i mentioned issue to lady, her words were: " I dont have another vehicle like the one you reserve, so you will have to get a bigger (,more $) if you want" Not polite or professional. I had to agree to get a different truck of the one guaranteed ( i dont know if your policy says someting about not having the truck guaranteed),,, anyhow, i was provided with another truck, and i was told the contract was going to be sent to email. I only received first car contract. Next, the next truck provided was not the same as listed in the contract the lady gave us ( after several minutes waiting because she was again on the phone and helping other customers, ( even thought i was there early ( because everyone has their own schedule and time to be respected), and she gave us the key, no paper, no contract, no gas reading, no mileage. To finish the story, i was charged for mileage ( i rode probably around 8 miles) but of course the ending mileage was LESS than the starting mileage as well as the gas, BECAUSE I WAS GIVEN THE WORNG VEHICLE. Bottom line, this office shall have a little reminder of what a good customer service experience is about. Fulfill customers reservation, or do whatever it takes to make a customer happy, and at the end of the day, you will have a returning customer and not one that will provide bad feedback/word of mouth to family and friends. Merci

Alfonso A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lizzy D. 
Évaluation :
5

Excelent

Yenier O. 
Évaluation :
2

Rating 2 stars for previous experiences (where in-town and they were all ok) I rented a truck to drop it off on Cape Coral, and I told the person helping me I was moving to over there, I gave him the amount of miles and he knew that would be enough to comeback and drop it back in Miami, he still did In-town rental and I ended up having to return the truck back to this location and paying almost triple of what I had to pay. Ive done bussiness with them more than 7 times already, now they lost a customer. Just take your bussiness elsewhere where people do care for their customers.

Hermes Ricardo S. 
Évaluation :
5

I have no complaints whatsoever. I have recommended you before and will continue to do so.

Marcos G. 
Évaluation :
5

I love renting from this location. Staff is always professionnal, and very helpful. Keep it up! You are doing great.

RAHJANI G. 
Évaluation :
5

Very good

ERNESTO U. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ariel L. 
Évaluation :
5

The location is great and the attendant super friendly. Its my choice location so I go there several times per month for that reason

Jesus R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jorge A. 
Non les évaluations ont été soumises pour cet établissement.

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