Customer Reviews for Hands 2 Hands
(Concessionnaire U-Haul dans le voisinage)

492 évaluations

6007 Hillsborough St   Raleigh, NC 27606

(919) 854-2850

Heures d'ouverture de l'établissement

  • Lun au sam : 10h30 am à 5h30 pm
  • Dim : 10h am à 2h pm

Services dans cet établissement :

Pour nous contacter

(919) 854-2850

6007 Hillsborough St
Raleigh, NC 27606

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun au sam : 10h30 am à 5h30 pm
  • Dim : 10h am à 2h pm
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
1

There are very little signs indicating the location of the facility. There were no lights and it was nearly pitch black as we chose the 24/7 return option. I would not feel safe going there alone at night especially.

Kaitlin L. 
Évaluation :
5

Wonderful customer service

maisaa K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tom F. 
Évaluation :
5

Excellent service

maisaa K. 
Évaluation :
5

Excellent customer service.

JULE V. 
Évaluation :
2

When I arrived to pick up the truck, the key to my assigned truck was not available. I call the 800 number for U-Haul, who eventually had to call the site owner. I had to wait for the owner to arrive to give me the key. This process took an hour. I was supposed to get the truck at 7am and it was 8am by the time I left. I spent an hour waiting. This backed me for the entire day. When I returned the truck (early I might add), I was curtly asked if I put gas in it which I did. I said to the owner that it would be nice if she could do something for the hour I lost and told her that I would leave it up to her. I didn't get a response nor did she do anything. I will say that someone asked me where I got the truck and what I thought of the truck sharing program. I told them that you're better off getting a truck when a location is open. I also recommended that a different location be used. All I've ever used is U-Haul and this was not an overall good experience this time.

William G. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Jaya H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jaz J. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

James M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Angie S. 
Évaluation :
1

The front lady was very rude and told me and my friend to go online when we walked up and hadn't said anything. We had already booked online and this was our first experience and we needed help but we're met with bad attitude and laziness. She repeatedly told us how many fees there were and talked down to us like we were an inconvenience to her.

Claire I. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Jaya H. 
Évaluation :
5

The staff at Hands 2 Hands were very helpful and I highly recommend this location.

Micheal L. 
Évaluation :
3

It is an odd very wooded u-haul lot. I dropped it off after hours so I don't know how the operation works during business hours.

ROBERT T. 
Évaluation :
3

Never got the dolly I paid for

Conlan M. 
Évaluation :
2

The interior was dirty with trash in cab. We rented a dolly and it was not there- no notice that not available. We called number for assistance at location and no one returned our call. Yard was mosquito infested and mobile check in requires a good bit of time around vehicle while taking pictures.

Tricia B. 
Évaluation :
4

The cargo van was not swept out prior to us using it but We swept it before return. There was a plastic knife and a plastic wrapper in the cab. The lady is charge was very sweet and we appreciate her help.

Rebecca S. 
Évaluation :
1

It's a thrift store and there's literally junk in the yard everywhere. You have to back the truck back into a tiny tiny space and the lady took forever finding my reservation. Truck wasn't that clean and the alignment was so off my steering wheel was basically sideways.

Kaitlin W. 
Évaluation :
3

The location was basically a house that had been turned into a thrift /antique store. Lots of "donations" piled everywhere... We were also charged $19 on the receiving end. I do not recall being told that we would pay a fee to drop off. There was no explanation as to why we were charged...and frankly we were exhausted and needed to get back to the apartment. I would like to know what that was all about please.... Just for future reference.

Mark D. 
Évaluation :
2

This location is a second hand store with a field in the back. The house itself does not have air conditioning. They had no dollys available even though we had requested one. Woman could not give us an answer on a credit due to use having to drive an extra 20 miles to pick up the truck we reserved.

Anna L. 
Évaluation :
1

This location was absolutely terrible and unhelpful and made my fiancé do all the work to move and adjust things. They were rude and very unprofessional. I am very disappointed with my entire U-Haul experience and will not be using U-Haul in the future.

Alexander B. 
Évaluation :
1

Overcharged with no receipt telling me what I have been charged for. If you keep cards on file and just charge people 2 days after use maybe explain why you're charging them double

Taylor J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jerry C. 
Évaluation :
5

There is nothing wrong with this location and the owner is very nice and helpful but you guys really dropped the ball on this one. I showed up at 10 am as was scheduled and the store was not set to open until 10:30 am, so I had to wait for 30 minutes. When the owner did get there, she noted that both I and another customer were picking up 15' trucks that day and they only had 1 15' truck on the lot, meaning you guys messed up or didn't notify anyone that there was a mixup. You need to fix yourselves, not the locations.

Matthew C. 
Évaluation :
5

When we picked up, no one came with us to the truck to check mileage or status of the truck so we took pictures just in case.

Ricardo C. 
Évaluation :
4

The cargo van I rented was smellinh very bad. Deoderizing the trucks could help

Mohammad A. 
Évaluation :
2

I've rented a number of trucks and trailers from U-Haul, this location and the posted information was by far the least desireable. The yard where the trucks are parked is full of junk, I stepped on a nail which went through my shoe, just not a great customer experience. The truck I received wasn't clean, there were pieces of broken glass and cigarette buts in the back and there were cigarette ashes all over the cab. I used my blower to clean both out before we loaded anything into the truck.

Michael W. 
Évaluation :
4

rep was very helpful

Dave P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Srivatsan R. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Jiyad A. 
Évaluation :
2

I arranged to pick up the truck prior to the location opening, which is fine because of pick up thru the uhaul app. This location is gross. Looks like Sanford and Sons yard. Crap everywhere, soaking wet furniture everywhere outside. The app directed me to the front of the building for the truck. It wasn't there. I eventually found it hidden behind a building across a muddy field. About as far as possible from where it should have been, and as far as possible from where I had to find they keys. This whole experience took an hour. When it should have been 15 minutes. Muddy, gross, disorganized mess.

Andrew G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Gwendolyn C. 
Évaluation :
5

Excelente muy buen lugar para rentar camiones

ALEXANDER S. 
Évaluation :
5

The owner was very helpful, friendly and responsive. I would rent from them again without question!

Diana R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

SHANIKA L. 
Évaluation :
1

Sanitation. Instead of cleaning the van once another customer returned, I had to sanitize it myself.

DEVONTE' W. 
Évaluation :
5

Great customer service great location and very clean

Maisaa K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrew S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

David C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ETHAN C. 
Évaluation :
5

Excellent service

maisaa K. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

John M. 
Évaluation :
5

Perfect location great customer service

maisaa K. 
Évaluation :
5

Place is does not reflect a proper business image

Crist F. 
Évaluation :
5

Every thing wonderful and excellent customer service

maisaa K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Amanda K. 
Évaluation :
5

Great service

Kevin M. 
Évaluation :
3

The extra billing that doubled the cost of the uhaul was not clearly communicated and I will be disputing this transaction. Charging someone for 8 gallons of gas for less than a 40 mile trip is absolutely ridiculous along with the service charges! I will not be using uhaul every again!

Daniel C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul M. 
Évaluation :
5

Vehicle Mileage need to be better.

SureshKumar M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

ANGEL M. 
Évaluation :
2

The Uhaul was very dirty with gravel and dust in the back which made me spend 30 minutes cleaning it out of my rental time.

Jordan M. 
Évaluation :
5

Perfect

maisaa K. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

David M. 
Évaluation :
5

Every thing perfect

MAISAA K. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Eric S. 
Évaluation :
5

Great experience and great customer service!! Equipment was clean and well maintained.

Nicolette C. 
Évaluation :
3

OVER CHARGED FOR MILEAGE.

RICHARD S. 
Évaluation :
3

I would recommend to a friend if their trucks are in better shape. Checkout process at the store was easy and lady was helpful. The truck itself had 95 000 miles on it and was not in the greatest condition. It had been smoked in, had a large crack across the windshield, and was clearly very out of date. When I turned on the radio, it blasted really loudly and he knob did not work to turn the volume down so I had to ride in silence for my 3 hour drive. Location was fine but they need nicer trucks that are more up to date and cleaner.

DAVIS P. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Alexandros P. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Forrest K. 
Évaluation :
4

The dolly we requested was not in the vehicle. Otherwise, very easy pick up and drop off process.

Robert C. 
Évaluation :
5

No need to improve the Truck was excellent and staff was excellent as well!Thank you for such great service

Susan I. 
Évaluation :
1

This rental was my worst experience with UHaul. Original rental location was closed but still able to book trucks there. UHaul moved me to another site that was supposed to be 3,9 miles away but was 6,4 miles away costing me 12,8 miles (an extra $11). The confusion and relocation also cost me over 1 hour of my time. My reservation was guaranteed but then not supported at reservation site. A request for re-imbursement has been made. I hope U-Haul makes good on this issue or I will remain dissatisfied with your company and advise others of this. Rated equipment low as well as truck was old and filthy inside and out.

greg D. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Eduardo R. 
Évaluation :
1

I was given a dirty truck with a steering issue and then was charged a cleaning fee! I then called to ask about why I was being charged and was put on hold for 35 minutes. I will not be using u haul again and I feel I need to put this experience on Yelp.

Karoline F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Donny P. 
Évaluation :
2

The self service pickup had some glitches. Took more than 30 minutes to get a response. Your app insisted on a different phone number than the two I had given you. Since the only other one I had was a home number and I was sitting in your parking lot, no one was there to answer.  The return process was much smoother and satisfactory.

Tamara K. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Vincent G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mitchell E. 
Évaluation :
1

It was located in a dump with poor lighting. One of my most feared memories. Horrible!

Pamela B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffrey N. 
Évaluation :
4

T

Todd F. 
Évaluation :
5

Friendly and fast and good people that the only location I rent from

ronald C. 
Évaluation :
1

The place is messy and she was 15 minutes late. I had movers that were already waiting on me. She was rude to me and others. She also did the Uhaul transaction through the phone with another person, which was weird. She was also late when I had to do the drop off.

Tatiana C. 
Évaluation :
3

Hands 2 Hands is a thrift shop. There are piles of things everywhere outside the building. Inside the building looks like a hoarder has been there for decades. It's junky and does not appear to be clean. The vehicle was in good condition and clean. However, uploading the required pictures was problematic. You need to improve your app. I had to get the clerk at the thrift store to send a picture of the fuel gauge and the odometer because your app malfunctioned repeatedly.

Cecil W. 
Évaluation :
3

Truck was not swept out although i was told it was clean and i should bring it back clean. Gas tank was not full although i was told it was full and i should bring it back full. (I did fill it to the top for the next person) The person at the location did not have the kind of dolly i had asked for. The person at the location had to call someone else to get my rental going. They had to call at least 5 times before the “official” person picked up. I left 2 messages saying i was picking the truck up 2 hours late and asked for a call back both times to confirm. No one called me back so i wasn't sure this business was actually open until i got there.

Steven S. 
Évaluation :
1

The keys that were given for the particular uhaul we had rented did not go with the right truck, which resulted in a 3 hour delay waiting for the locksmith to come make the appropriate key for the truck.

Jonathan H. 
Évaluation :
5

keep doing good public relations.

ERNEST S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eileen F. 
Évaluation :
2

I spent 30 minutes outside trying to get the app to work with my drivers license then once that was the person assisting me inside had to call off site people to figure out what i was asking for which took them 10 minutes because the person they called kept declining their call. Then once they got the ok they handed me the key and i went out to leave, when i opened the back there was no equipment in the truck so i had to go back in and again the lady had no clue what i was talking about, so again she called this other person who had to explain to them what was going on. so all in all it took me about an hour to get my rental.

Trey G. 
Évaluation :
3

The truck was clean but tired and worn. 160k miles. You could tell that there was play in the front end and I would not want to take it on an out of town trip. It as OK for a low speed local move.

Marcin S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mohammad Javad M. 
Évaluation :
1

Have reserved trucks ready on time

Muhammad A. 
Évaluation :
1

I booked for a 20 footer online, and was meant to pick up the truck by 10 am the next day. On getting there and having checked in online, I approached the front desk for the keys. I was surprised to be told that they do not have my reservation even after showing the confirmation emails and text messages from U-haul, as well as my check-in. Ostensibly, they had another customer to who they wanted to rent the truck. I had to ask customer service to call them to release the keys, and when the customer service officer called and told them that I was the person who was to rent the truck, the front desk officer dubiously kept mentioning another person's name even though the client service officer gave them my full name. The whole exchange wasted over 1 hour of my time. I would really like U-haul to address this, as it was a most unpleasant experience.

Alvan-Emeka U. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Abdulwahab A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mason M. 
Évaluation :
1

The place was a dump. Hard to get into. Also nobody was there for drop off. Tried calling several times. Ended up just leaving the truck because I had my Uber waiting on me.

RAM L. 
Évaluation :
5

The location where I finally ended up was great. This comment does not relate to Hands 2 Hands at all. My overall experience with Uhaul was horrific. I had a reservation at the Durham Chapel Hill store and after I stood in line (for more than half an hour) was told the vehicle I had reserved was no longer available. I got sent to another place that I was told had an available vehicle - it was reserved for someone. Then I was sent to a 3rd location and it was out of business. I went to get my Uhaul van at 9 am. I had people standing around waiting to help me move. I did not end up in a Uhaul van until almost 1 pm. I was paying people by the hour to help me. This was the worst experience I've ever had with Uhaul and I'm a long-time user. I'd honestly like to be reimbursed for all my Uhaul expenses - your inefficiency cost me 4 hours of paying people to stand around waiting for me.

Karen P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elijah A. 
Évaluation :
2

Proprietor was not there and the business was closed at the appointment time. I drove the van a total of 6 miles and put in $2 of gas, but was still penalized> $10 because the tank was 7/8 full, when actually the needle was way right of Full.

James Patrick R. 
Évaluation :
1

I did NOT pick this site. I was told my truck was not available and assigned here bypassing 8 closer sites after making a reservation 3 weeks prior. This is not a U-Haul facility - it is a second hand thrift shop - and it is not like a Dorcas or Salvation Army - this is more like a hoarders home. Upon entering, the rental agent did not speak English. She indicated she had no phone and handed me a card and had me dial a number. I then communicated with someone who then communicated with U-haul. There was NO computer in this store and it relied on my phone. Thankfully I had pre-paid. I had no idea what was going on. While the women was not rude, she was in fact pleasant despite not speaking English well, however, her communication was poor to say the least. I had ordered a dozen blankets and they had none - in fact, they had no U-Haul supplies. I was home before I realized I should have done a survey online to review the condition of the truck, check the mileage or gas, but by then the link on my phone expired. Contacting UHaul by phone requires sitting on hold for long periods of time. Once home, I went down the street to my U-haul to purchase supplies.

David H. 
Évaluation :
1

Was in the middle of nowhere, no staff around to tell me it was the right place to drop off. Drop off address didn't match contract, so I was confused if I was dropping it in the right location. Tried to call and waited on hold for 45 minutes until I just gave up.

LUCAS P. 
Évaluation :
1

Truck battery was dead. No attendant available at location. Had to call main office to get help. Pick up time was suppose to 8:30 but did not get truck and leave until 11:00am. Very unhappy with location and will no use this location again

Lonnie S. 
Évaluation :
1

Was charged for 5 gallons of fuel while I returned a fully fueled car...

Victoria I. 
Évaluation :
5

Nothing. I needed to move a bed that I thought I could fit in my SUV. It could not. I was hoping there'd be a U-Haul location nearby with a small truck or van. Hands 2 Hands, located nearby, was available with the cargo van which was the answer to all of my problems. I had a stellar experience!!

David D. 
Évaluation :
1

I did fill up the gas to the same level that the prior driver left it at - I am annoyed I am being charged for this.

Emily V. 
Évaluation :
1

Hands 2 Hands did not answer their phone, their door was locked, they did not return my phone calls after I left voicemails, and my equipment was missing in the truck. I would never recommend this location ever.

Briana G. 
Évaluation :
5

Both ladies are very nice. Excellent customer service.

MOHAMED E. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JOHN D. 
Non les évaluations ont été soumises pour cet établissement.

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