Customer Reviews for J&B Garden Center
(Concessionnaire U-Haul dans le voisinage)

50 évaluations

350 NW Hickory St   Albany, OR 97321

(541) 926-2366

Heures d'ouverture de l'établissement

  • Lun : 9h am à 12h pm
  • Mar au sam : 9h30 am à 4h30 pm
  • Dim : 10h30 am à 3h30 pm

Services dans cet établissement :

Pour nous contacter

(541) 926-2366

350 NW Hickory St
Albany, OR 97321

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun : 9h am à 12h pm
  • Mar au sam : 9h30 am à 4h30 pm
  • Dim : 10h30 am à 3h30 pm
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
1

Charged me for gas when I specifically went to the Chevron down the road and filled my gas tank two different times to make sure it was at the proper level. Absolute, complete scam and ridiculous. I had the gas station run my card more than once and put in $30 to ensure it met the level assigned by my pickup location. Avoid this location at all costs.

Trent D. 
Évaluation :
5

First time using this location and I loved it. Had great experiences there before getting soil. Just a great group of people who work there. As a lesbian, and general need to get stuff done kind of gal, I've rented many Uhauls in my day, so I know what I'm talking about. These guys were personal and definitely at the top customer service experience wise. They know what's up and treat their customers well.

Anne H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ranee O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mary M. 
Évaluation :
1

Did not have 24/7 drop off location, was on hold with U-Haul for two hours trying to find a new drop off location. They gave me a location that does not accept trailers.

Brian D. 
Évaluation :
5

It was very easy and painless to get a truck. Sarah at J&B Garden Center was extremely nice. Dropped it off the next day.

Charles S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

genevieve R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jan M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CLAYTON D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Terry C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amy P. 
Évaluation :
4

I was worried,when I heard the keys couldn't be found! I though my reservation wasn't going to happen! Can you please have the key ready. Thank you !!!!

Eduardo M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mike H. 
Évaluation :
4

The service was fine. I couldn't believe the 15' truck had manual windows and no cruise control

Steven H. 
Évaluation :
5

J&B Garden Center was a great business to deal with! Excellent staff!

Bernard F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

mike M. 
Évaluation :
5

Excellent service!

Dave B. 
Évaluation :
3

When you go in from the back of the place you are not sure where to go. Once I figured that out the two women working there were unable to address any questions on uhaul, and stated they just needed the keys. I think there is a training opportunity there. Both ladies were very nice and polite. They just really needed the knowledge.

angela C. 
Évaluation :
5

Very helpful

Donna L. 
Évaluation :
5

Wonderful customer service. Sarah was gracious and accomodating.

Crystal F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Charles H. 
Évaluation :
4

Could not print receipt at pick up and was charged for insurance I did not want. Should show summary of charges before finalizing. everything else was very good. Quick and efficient.

Edward T. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Arron R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DOUGLAS EMERY T. 
Évaluation :
5

I like how the program gave me the nearest drop off location at my destination. Great moving experience. Would use again!!

William G. 
Évaluation :
5

Great customer service! Highly recommended

Katelin W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Julie C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

william A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Beverly E. 
Évaluation :
3

Make sure gasoline is better maintained and the back of truck is swept out. Plus either worn the customer of the equipment in the back of the truck or strap it down!

JOSHUA JAMES L. 
Évaluation :
5

Very friendly customer service.

James W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patty W. 
Évaluation :
5

The owner was fantastic! Very kinda and easy to work with. Would 100 % recommend to anyone!

JOSHUA GREGORY D. 
Évaluation :
5

I've rented from many other u-haul locations in the last two years. This was the best experience so far. If you're needing to rent a truck in Albany, J & B Garden Center is the place to go. Service with a smile. Helpful. Friendly. Clean.

Paul D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ben M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KEVIN J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GREGG MONROE M. 
Évaluation :
5

A $19,99 rental became a $71 charge. Great and friendly staff - will revisit the garden store but will not recommend uhaul ever again.

Dan K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kari P. 
Évaluation :
5

We went to North Albany storage first we had a reservation there they had no truck when we got there so we ended up going JMB garden they helped us out the other place said they would cancel the reservation with them but never did I did it I did it online but it still didn't cancel they said it would be $105 but it ended Up to be $229 so as I'm sure for the extra costs

BRET GEAN W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALYSSA ANN M. 
Évaluation :
4

Super clean, easy drop off. People were awesome.

Mallory S. 
Évaluation :
3

A more accurate estimate the cost for the unit we rented, it cost us 3 times as much as expected based on the reservation we made. That was quite a shock and took a big bite out of our budget.

HEATHER MARIE D. 
Évaluation :
2

The furniture dolly I rented was not available and I reminded the owner 3 times not to charge me and she STILL charged me. I had to call and ask for a refund. The seat in the truck was torn and I was given the keys to the wrong truck originally and had to go back in and ask for the right truck. Owner seemed very overwhelmed and frantic yet I was the first and only customer there that morning.

PAMELA T. 
Évaluation :
3

I was never told that I would have to fill it back up to the half tank mark. So maybe be more clear about what the expectations are when it is returned.

Melissa O. 
Évaluation :
5

Very nice truck was ready for me when I arrived.I have used other UHaul locations in Albany OR and this location beats them all in Customer service and smooth transactions with out any worries. I WILL USED THIS LOCATION FOR ALL OF MY NEED GOING FORWARD.

Paul O. 
Évaluation :
5

Had no problems... the adjusted bill was appreciated

DEBORAH P. 
Évaluation :
1

Check to see in advance that the vehicle resevered is on the lot. Communication poor end through end.

Tre C. 
Évaluation :
5

Just a little difficult to find (I don't have a phone app that would direct me there); I expected a U-Haul facility with signage. But, being a drop-off location associated with a garden center, it didn't stand out. I knew I was in the right place only when I saw about a half dozen U-Haul trucks sitting side by side.

Michael F. 
Évaluation :
1

Only person who could check me in was not their on time, making jokes about how long they are taking, does not have a working printer but is not fixing it. I've never had to hookup my own trailer, not have them verify I did it correctly, had to do my own light check, they don't sell the 7blade to 4 pin adapter and her answer to that was to go to the real uhaul facility where I attempted to do this rental from in the first place but got sent here unwillingly for this reason...... Let's just say they are VERY lucky I know what I'm doing when it comes to trailers, I could have injured myself or my truck attaching a trailer you have to manually pick up when it's parked on a hill.... Or even worse I don't connect it correctly and they don't check, could have lost the trailer on the highway and killed someone if It came off the truck. I've never had the process of getting a rental take so long, or have to do everything myself, no point in checking in with them it should all be done online if I have to do EVERYTHING anyway.... Owner had the audacity to tell me to change my return time to a "realistic" return time. She never asked what I was doing with the trailer she just assumed I didn't need it that long.... When I brought up how your required to pay for another day if your late so I give myself extra time she shut up and moved the subject right along.... SKETCHY

Grant F. 
Non les évaluations ont été soumises pour cet établissement.

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