Le client n'a pas laissé de commentaire.
jordyn G.
Customer Reviews for Lelands
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
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I called the location to see what time I could pick the 15 foot truck up. He told me he would be leaving at four however my reservation was for 445. I told him I may have trouble getting there by that time so he said you can come in early and do the paperwork and pick the truck up at your convenience. When I did the paperwork he started my timer then contrary to what I was told on the phone. When I came back to get the truck it was old, dirty and in bad shape. It was almost dark at this time and I needed to stick with my schedule. Since the office was closed I drove the truck 5 miles to my home. The transmission appears to be trying to go out. Randomly the truck would downshift and come out of gear and start whirring. Whenever you press the brakes the transmission what do something strange and cause you to accelerate and make loud noises. The vehicle was extremely old, the seat was almost impossible to raise forward and it's set to low for me to see over the steering wheel. I was afraid to drive it but I had no choice. I thought maybe the truck was behaving normally since it's been a few years since I've driven one. Granted this is the absolute oldest vehicle I've ever driven. We loaded up the vehicle after several attempts to get the ramp to lock into place. By this time it was after midnight. My daughter and I began driving to the storage building. I was terrified at the way it was driving and she agreed this is not normal. She has driven a lot of U-Haul's. The truck would leech forward and when you press the breaks the transmission sounded as if it would fall out. Luckily it was only 7 miles to my destination otherwise I feel certain we would not have made it in one piece. After making one load we took the vehicle back and called a friend with a trailer to finish the job. To add insult to injury, I was charged $84 initially and then an additional 14 the next day. I only drove the vehicle 24 miles total. I intend to call and speak with U-Haul about my experience because I feel that our lives were in danger and this vehicle needs to be retired or at the very least it needs to be serviced and repaired. The worst experience with U-Haul ever!
RaeLyn B.Mr Poe was terrific
Richard W.Great service.
Steve T.I did self checkin. The facility was closed
David W.Not the location's fault, but the trailer I rented was old and had numerous scratches, dents, and needed some work or possibly replacement. The service at the location was very good.
Ed H.Don was great
Pam R.The customer service was outstanding will return.
Hortensia P.Sweep out trailers
KarenG Y.this location is OK. The truck that was reserved for me looked like it seen better days, but in the end it did get the job done .
Nathaniel S.James is the best! I rented an open trailer to move a fridge and it was quick, easy, and affordable. Definitely recommend this location. It is easy to find and James will take great care of you.
Crystal B.Rented 5x9 ramp trailer. The trailer worked fine, but both fenders were really banged up. The dents were marked with Xs and I wasn't charged for any of the dents.
Larry W.No one was here (during business hours). Just a small gravel lot without any room to turn around. Why was I not allowed to return trailer with truck to a full service site?
Paul M.Everything was great. I was greeted when I stopped by to check on a trailer availability. Both the trailer pickup and return process were prompt and easy. Kudos to this location! Cal Moreland
Calvin M.People running are great
Chris K.Just keep people like Don and James employed, they are excellent at taking care of customers.
GILBERTO H.S.O.
NICKOLAS H.Very nice and helpful
James R.I have used this location several times and the gentleman who works there is very friendly and helpful. I've never had an issue with this location.
Ted M.Both gentlemen that helped me were really nice. I was late picking up the trailer the office called rescheduled my pick up and everything. Overall great experience
Ricky E.The rate based on time. There is no cushion for turn in the vehicle without being charged another day. I was 30 min late and had to pay for another day.
jonathan L.I was charged for a one way trip and told I had to return the truck to cleburne to after the dealer told me that I would be returning it to him. I feel as though I have been duped and overcharged.
Brandon G.Super friendly service, easy checkout process.
Rex M.My rental got rerouted to this location after the orginal location did not leave keys in the after hours lock box. Pick up at Lelands was easy and stress free! I will reserve here every time the truck I need is available.
Ky L.Lelands was the 3rd location I went to after securing a reservation the day before. Arrow had not truck on my arrival although I had a reservation, this is not the first issue I had with Arrow. Arrow suggest I got to U Lock it they were not friendly at all and did not try to assist. I call the 1800-number and was referred to Lelands.
PATRICK J.Very satisfied
MORRIS B.James was absolutely wonderful in getting us into a moving truck for our move!
Brett N.James is exceptional, he couldn't have been nicer or more accommodating. We thank him very much!
Craig B.Very clean courteous and polite professional definitely good business for sure
Brandie E.It was great and the rep was awesome.
Donny W.The location was closed when I dropped the van off, but I checked in online, which was quick and easy.
Johnny M.Best place to rent a Uhaul.
Christy S.Did online registration. Smooth up and return thanks
Henry F.Great people, relaxed atmosphere. James is experienced, helpful, kind, knowledgeable. I appreciate their help!
Maureen M.Excellent service, friendly and helpful. Highly recommended. Too bad other U-Haul locations (Big Willy's-Whitney,TX) aren't this helpful. They could take a lesson or two from Lelands concerning customer service and support.
Richard K.Excellent customer service! Very helpful!
Kristine T.We appreciated that everything was ready to go when we arrived
Tina W.Great location and the owner was nice
Eva M.Nothing. Everything was great!
Kasey L.Was called 3 times to confirm change of location. Last call to confirm change also changed pick up time to 9am. Lelands was ready for me at 7am but I waited since phone call confirmation told me to do so.
John H.T
Philip H.Rien
James A.Can't think of anything
patricia B.Excellent experience. The salesman"Don" was very helpful in hooking the trailer up for me & disconnecting it upon my return. The trailer pulled perfectly. I will return and rent it again.
DALE W.Drop off was convenient with the app. No in person contact necessary.
anthony M.24/7 pick up was terrible but once we got it changed to in person pick up everything went smooth. I will never do the use the 24:7 pick up again
Nicky M.