Le client n'a pas laissé de commentaire.jordyn G.
Customer Reviews for Lelands
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Granbury, TX 76048
(Corner of Hwy 144 and Bluebonnet)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - ven : 9h am à 5h pm
- Sam : 9h am à 3h pm
- Dim : fermé
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
I called the location to see what time I could pick the 15 foot truck up. He told me he would be leaving at four however my reservation was for 445. I told him I may have trouble getting there by that time so he said you can come in early and do the paperwork and pick the truck up at your convenience. When I did the paperwork he started my timer then contrary to what I was told on the phone. When I came back to get the truck it was old, dirty and in bad shape. It was almost dark at this time and I needed to stick with my schedule. Since the office was closed I drove the truck 5 miles to my home. The transmission appears to be trying to go out. Randomly the truck would downshift and come out of gear and start whirring. Whenever you press the brakes the transmission what do something strange and cause you to accelerate and make loud noises. The vehicle was extremely old, the seat was almost impossible to raise forward and it's set to low for me to see over the steering wheel. I was afraid to drive it but I had no choice. I thought maybe the truck was behaving normally since it's been a few years since I've driven one. Granted this is the absolute oldest vehicle I've ever driven. We loaded up the vehicle after several attempts to get the ramp to lock into place. By this time it was after midnight. My daughter and I began driving to the storage building. I was terrified at the way it was driving and she agreed this is not normal. She has driven a lot of U-Haul's. The truck would leech forward and when you press the breaks the transmission sounded as if it would fall out. Luckily it was only 7 miles to my destination otherwise I feel certain we would not have made it in one piece. After making one load we took the vehicle back and called a friend with a trailer to finish the job. To add insult to injury, I was charged $84 initially and then an additional 14 the next day. I only drove the vehicle 24 miles total. I intend to call and speak with U-Haul about my experience because I feel that our lives were in danger and this vehicle needs to be retired or at the very least it needs to be serviced and repaired. The worst experience with U-Haul ever!RaeLyn B.
Le client n'a pas laissé de commentaire.Joli C.
Mr Poe was terrificRichard W.
Le client n'a pas laissé de commentaire.Earl T.
Le client n'a pas laissé de commentaire.MARC O.
Great service.Steve T.
Le client n'a pas laissé de commentaire.Kevin N.
Le client n'a pas laissé de commentaire.James F.
Le client n'a pas laissé de commentaire.Arthur A.
Le client n'a pas laissé de commentaire.John T.
I did self checkin. The facility was closedDavid W.
Le client n'a pas laissé de commentaire.Denise K.
Not the location's fault, but the trailer I rented was old and had numerous scratches, dents, and needed some work or possibly replacement. The service at the location was very good.Ed H.
Don was greatPam R.
The customer service was outstanding will return.Hortensia P.
Sweep out trailersKarenG Y.
this location is OK. The truck that was reserved for me looked like it seen better days, but in the end it did get the job done .Nathaniel S.
Le client n'a pas laissé de commentaire.Jimmy G.
James is the best! I rented an open trailer to move a fridge and it was quick, easy, and affordable. Definitely recommend this location. It is easy to find and James will take great care of you.Crystal B.
Le client n'a pas laissé de commentaire.Bob M.
Rented 5x9 ramp trailer. The trailer worked fine, but both fenders were really banged up. The dents were marked with Xs and I wasn't charged for any of the dents.Larry W.
Le client n'a pas laissé de commentaire.Samuel L.
Le client n'a pas laissé de commentaire.David P.
Le client n'a pas laissé de commentaire.Wayne C.
Le client n'a pas laissé de commentaire.John B.
No one was here (during business hours). Just a small gravel lot without any room to turn around. Why was I not allowed to return trailer with truck to a full service site?Paul M.
Le client n'a pas laissé de commentaire.Kyle B.
Everything was great. I was greeted when I stopped by to check on a trailer availability. Both the trailer pickup and return process were prompt and easy. Kudos to this location! Cal MorelandCalvin M.
People running are greatChris K.
Just keep people like Don and James employed, they are excellent at taking care of customers.GILBERTO H.
Very nice and helpfulJames R.
Le client n'a pas laissé de commentaire.JOHN M.
I have used this location several times and the gentleman who works there is very friendly and helpful. I've never had an issue with this location.Ted M.
Both gentlemen that helped me were really nice. I was late picking up the trailer the office called rescheduled my pick up and everything. Overall great experienceRicky E.
Le client n'a pas laissé de commentaire.Harold W.
Le client n'a pas laissé de commentaire.Linda W.
The rate based on time. There is no cushion for turn in the vehicle without being charged another day. I was 30 min late and had to pay for another day.jonathan L.
I was charged for a one way trip and told I had to return the truck to cleburne to after the dealer told me that I would be returning it to him. I feel as though I have been duped and overcharged.Brandon G.
Le client n'a pas laissé de commentaire.william K.
Super friendly service, easy checkout process.Rex M.
Le client n'a pas laissé de commentaire.ANDREW G.
My rental got rerouted to this location after the orginal location did not leave keys in the after hours lock box. Pick up at Lelands was easy and stress free! I will reserve here every time the truck I need is available.Ky L.
Le client n'a pas laissé de commentaire.justin A.
Lelands was the 3rd location I went to after securing a reservation the day before. Arrow had not truck on my arrival although I had a reservation, this is not the first issue I had with Arrow. Arrow suggest I got to U Lock it they were not friendly at all and did not try to assist. I call the 1800-number and was referred to Lelands.PATRICK J.
Very satisfiedMORRIS B.
Le client n'a pas laissé de commentaire.Gordon M.
Le client n'a pas laissé de commentaire.gordon M.
James was absolutely wonderful in getting us into a moving truck for our move!Brett N.
Le client n'a pas laissé de commentaire.Bonnie R.
James is exceptional, he couldn't have been nicer or more accommodating. We thank him very much!Craig B.
Le client n'a pas laissé de commentaire.sharon M.
Very clean courteous and polite professional definitely good business for sureBrandie E.
Le client n'a pas laissé de commentaire.Pablo N.
It was great and the rep was awesome.Donny W.
Le client n'a pas laissé de commentaire.Zack B.
Le client n'a pas laissé de commentaire.Gregory P.
Le client n'a pas laissé de commentaire.Alva A.
Le client n'a pas laissé de commentaire.Mike W.
The location was closed when I dropped the van off, but I checked in online, which was quick and easy.Johnny M.
Le client n'a pas laissé de commentaire.LANE A.
Le client n'a pas laissé de commentaire.Angelia G.
Best place to rent a Uhaul.Christy S.
Did online registration. Smooth up and return thanksHenry F.
Le client n'a pas laissé de commentaire.Jerry G.
Le client n'a pas laissé de commentaire.CATHERINE W.
Great people, relaxed atmosphere. James is experienced, helpful, kind, knowledgeable. I appreciate their help!Maureen M.
Excellent service, friendly and helpful. Highly recommended. Too bad other U-Haul locations (Big Willy's-Whitney,TX) aren't this helpful. They could take a lesson or two from Lelands concerning customer service and support.Richard K.
Le client n'a pas laissé de commentaire.TERRY B.
Le client n'a pas laissé de commentaire.David M.
Excellent customer service! Very helpful!Kristine T.
We appreciated that everything was ready to go when we arrivedTina W.
Le client n'a pas laissé de commentaire.Thatcher Q.
Le client n'a pas laissé de commentaire.Dean W.
Le client n'a pas laissé de commentaire.John S.
Great location and the owner was niceEva M.
Le client n'a pas laissé de commentaire.Richard W.
Nothing. Everything was great!Kasey L.
Le client n'a pas laissé de commentaire.Robert O.
Was called 3 times to confirm change of location. Last call to confirm change also changed pick up time to 9am. Lelands was ready for me at 7am but I waited since phone call confirmation told me to do so.John H.
Le client n'a pas laissé de commentaire.Billy S.
Le client n'a pas laissé de commentaire.Juan P.
Le client n'a pas laissé de commentaire.Deborah E.
Le client n'a pas laissé de commentaire.Randi O.
Le client n'a pas laissé de commentaire.Dominique S.
Le client n'a pas laissé de commentaire.Jan C.
Le client n'a pas laissé de commentaire.Gregory C.
Le client n'a pas laissé de commentaire.Clyde H.
Le client n'a pas laissé de commentaire.Scott N.
Le client n'a pas laissé de commentaire.Tom D.
Le client n'a pas laissé de commentaire.Lacey S.
Le client n'a pas laissé de commentaire.TRACY B.
Can't think of anythingpatricia B.
Excellent experience. The salesman"Don" was very helpful in hooking the trailer up for me & disconnecting it upon my return. The trailer pulled perfectly. I will return and rent it again.DALE W.
Drop off was convenient with the app. No in person contact necessary.anthony M.
Le client n'a pas laissé de commentaire.Carolyn C.
24/7 pick up was terrible but once we got it changed to in person pick up everything went smooth. I will never do the use the 24:7 pick up againNicky M.