Customer Reviews for Little Sue Mini Mart
(Concessionnaire U-Haul dans le voisinage)

742 évaluations

430 Buck Jones Rd   Raleigh, NC 27606

(919) 870-1849

Heures d'ouverture de l'établissement

  • Lun - sam : 8h am à 4h pm
  • Dim : 12h pm à 4h pm

Services dans cet établissement :

Pour nous contacter

(919) 870-1849

430 Buck Jones Rd
Raleigh, NC 27606

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - sam : 8h am à 4h pm
  • Dim : 12h pm à 4h pm
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
2

They told me the gas was at 3/4 full and it was only 1/2

Glynna B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Caitlin M. 
Évaluation :
4

I originally was renting a truck from Cary Moving on 500 E Chatham Street, Cary, NC but the truck would not start. It was stressful and frustrating. The truck should have definitely checked before we got to it.

Sabrina I. 
Évaluation :
4

The app has a lot of issues. It is unreliable. I could not use my location, so I could not load the pictures or the gas amount. I tried the location sharing suggested, but that did not work either.

Joseph G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ben H. 
Évaluation :
1

Overcharged me a lot of money

Ran B. 
Évaluation :
5

Truck smelled like cigarette smoke, very off putting for non-smokers.

Myah O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Katie B. 
Évaluation :
5

Best uhaul service I got. The lady was very professional and helpful.

beamish B. 
Évaluation :
5

Good location with great service.

Michael B. 
Évaluation :
1

Uhaul employee was very polite. Upon return the Uhaul employee was out to lunch and the clerk that was there was very rude. I was paying for the miles driven and he didn't want to confirm the ending odometer reading and told me to just leave the key and that a receipt would be emailed to me. I'd basically just need to trust that they would charge me for the correct mileage driven. Said the Uhaul employee would be back in 30 min. I ended up doing the online checkout and when I went back to leave the key with the clerk he refused to take it. Told me that there was a box outside. Very rude.

Marie K. 
Évaluation :
4

The equipment was generally clean and well maintained, but a bit more preventative maintenance would have been appreciated as the truck's battery died on us twice after 2, 20 mile trips (we took 3 trips total for the day). If the battery level and other functions of the truck were checked more regularly, this likely could have been prevented. This created a headache and delayed our schedule several hours, though it thankfully occurred at the end of the day instead of the beginning. The location handled it well, but it could likely have been avoided altogether if preventative maintenance had been done.

Kevin Q. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Timothy D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Margaret B. 
Évaluation :
5

Don't rent trucks very much. All I can say is the employees were excellent! They were friendly and explained everything to us from the type of truck we were renting to the cost of renting the truck! Will definitely recommend them!

PAUL H. 
Évaluation :
1

Wasn't clean I asked the lady do they sanitizer and clean and she lied, the stuff that's going on, these things need to be taken care of, she also changed the location to anywhere which I approved but as I look on receipt it didn't say that, I need a refund

Christopher C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Kevin Q. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kareem M. 
Évaluation :
5

Great service, new rental van (with keyless entry!), excellent experience.

Ryan P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Taylor G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Heather D. 
Évaluation :
5

Nothing. I would like to add that my move fell apart. I already had a U-haul, but a family member left with it, and left me on the sidewalk with my furniture on the sidewalk. When I arrrived almost as soon as I made my reservation, I was told I could take the dolly to the van. I said I just had abdominal surgery. A young man said he would take the dolly and put in the van. You could tell that this was a friendly buissness.

Darcy C. 
Évaluation :
5

Owner very nice and helpful man

Marvin J. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Molly D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Maricar A. 
Évaluation :
3

Customer service and communication needs improvement. I didn't feel welcomed and it was almost as if it was a joke that I was renting a vehicle. I wasn't communicated to about the process and also had to wait past my reservation to get the vehicle due to them not being there.

Cassidy M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

AARON S. 
Évaluation :
5

It was returned at 5:45 pm

NAGI B. 
Évaluation :
5

This location does not look like your typical U-Haul vendor, but the truck was spotless and the lady handling rentals was a PRO. The rental process was made easy by the professionals that work here.

Herman H. 
Évaluation :
4

Very easy return process, no problems at att. Good folks.

Steven P. 
Évaluation :
2

do not assume that the pick up site will be open at your reserved pickup time. I assumed that my truck would be ready at my 10:30 a.m. reservation pickup time, however, the location did not open until noon. :(

Robert D. 
Évaluation :
5

The problem I have is NOT with the location. This isn't a fair survey by any means. What I mean by that is I would rate ZEROS all the way down if it were a Uhaul direct survey, and NOT the location. Uhaul had my reservation, let me check in online. Then 10 minutes later called me to tell me they didn't have a truck at that location for me, that I would have to go 20 minutes out of the way to pick a truck up, and still pay for the mileage. Also, it wasn't for the time I reserved. THEN, I went to the location for the original reservation, and GUESS WHAT?! They had a truck, and it was indeed for the full time of my reservation. So all the pointless stress that Uhaul caused me, having to change the arrival time for the movers TWICE, was ridiculous. In the end, I still was NOT able to get the move done in one trip due to the having to reschedule the time for the movers to come. So all of that and I STILL have more stuff to go back and get myself. What a HUGE inconvenience, headache, and unnecessary panic attack!

MICHELLE V. 
Évaluation :
4

Pickup service was well coordinated. The rental vehicle was very clean. The drop off was also very easy and quick. I was impressed at how easy and seamless the whole process was.

Miguel L. 
Évaluation :
3

Improve equipment availability (ropes/dollies) at pickup

Kaustubh Jagdish B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nicholas D. 
Évaluation :
3

A little more signage, instructions of what to do with the truck in the lot

Isabella M. 
Évaluation :
5

The staff at Little Sue Mini Mart were very helpful and polite in helping with my Uhaul!

Mike C. 
Évaluation :
5

Very helpful and friendly staff

Christopher O. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Derrick C. 
Évaluation :
4

The only discrepancy was the gentleman was out for "lunch" during my scheduled pick up time, but he was courteous when he arrived.

Paul F. 
Évaluation :
5

The associate - I think he is actually the owner is amazing. He is very helpful, professional, cool, calm in collectively. I was highly stressed with the hall uhaul process and renting a truck to move again. Truck was available and well maintained but most importantly the customer service was superior. Thanks kindly Latanya!

Latanya D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Janet J. 
Évaluation :
3

Just a bit on the sketchy side as a location. But not bad overall.

Matt G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jonathan L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ali B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Paul G. 
Évaluation :
3

I rented an enclosed 5x8 trailer, after Uhaul decided to change my original pick-up time (on a 15' truck I had reserved from another location) from 10:30 am to 5:30 pm (I have a copy of the original confirmation) without even contacting me- that's a whole other story. So this was the only place I could get a trailer on short notice. This place was helpful and quick, but none of the 3 trailers had working tail lights. At first we thought it might be my car, but he hooked the trailer up to another Uhaul truck and they still didn't work. But I had no other option, so I took the trailer. It just made for a very tense 3 hour trip from Raleigh. My experience with this particular location was good, but my overall uhaul experience was not good.

Jennifer T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Evan S. 
Évaluation :
2

I had to drive 50 miles to pick up a truck. This cost over an hour before I could start loading the truck

Frank H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kristin G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

herbert G. 
Évaluation :
1

Charged me for fuel that I did not use, falsely said the tank was full, as soon as the truck moved it went down an 1/8th of a tank, no response from customer service, will gladly find another reputable company.

COREY M. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

camila H. 
Évaluation :
5

Very friendly and helpful, and great location to pickup/dropoff from!

Aamir T. 
Évaluation :
5

The truck I had didn't drive normal , chnging in gear from first to second . But I got the job done .

cat S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

michael F. 
Évaluation :
5

Better communication....I was getting text messages for different locations.

Juan T. 
Évaluation :
2

I reserved a truck and appliance dolly online for a large UHaul location near me. When I arrived they said they didn't have the truck or dolly and they had changed my reservation to another location without notifying me. I got to the second location, listed above to find no appliance dolly and a truck so covered with bugs you couldn't see out the windshield. We had to clean the windshield in order to drive it safely. Not impressed.

Laura S. 
Évaluation :
3

My experience over all was great. Easy check in and quick. My U-haul attendant was knowledgably and helpful.

Russ S. 
Évaluation :
5

Thanks for your help

turner C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

theresa D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

justin G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jaya H. 
Évaluation :
5

The App wasn't working properly. It wouldn't let me upload pictures that were perfectly clear with the intended visibility (gas and mileage). Luckily, the store was open and the clerks helped me. The UHaul App could use improvement. This location was 5 star service.

Julie B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

james R. 
Évaluation :
5

Everything is so good and simple, very kind.

Young R. 
Évaluation :
2

Not open until noon on sundays....and I did not know that. I would have been rather pissed if I wanted an early morning pick up. Seatbelt was broken and tire were low on air. No one checked me back in, I got the feeling the place was dangerous after dark, and hurried back before they closed.

Nicomi K. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Lawrence S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Miranda R. 
Évaluation :
5

Great customer service!

Carolyn W. 
Évaluation :
3

We were schedule to pick up the car dolly on Sat. afternoon in Jacksonville NC, Friday we were told they did not have on and told we could pick on up 5 minutes away. 15 minute later we were told that one was rented and there were none available within 30 mile. We found one in Raliegh, NC (two hours away) and it had to be pick up Friday morning. We do there and couldn't rent it because it was damaged then after 40 minutes on hold with U-Haul we found a car dolly 15 minutes away. Once we loaded the car on it on Saturday evening we discovered the patched tire on the car dolly had a leak. We spent 100 minutes on hold with U-Haul before we were able to talk to someone about the leaky tire and it was another 2 hours before someone show up to fix it.

Troy F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

margaret K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ASMAE E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jonathan K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dominique J. 
Évaluation :
3

Customer service was lacking - there was no checking the vehicle prior or after pickup.

Le-Keisha G. 
Évaluation :
5

Everything was great

TIMOTHY H. 
Évaluation :
2

Ability to drop off vehicle at other U-Haul locations. Was super annoying that I was forced to drive all the way back to the same spot.

RACHAEL P. 
Évaluation :
3

The cargo van was muddy on the outside, no big deal The windshield wipers needed to be replaced.

Jeff C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARISOL C. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Grace L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

SRINIVASA RAO P. 
Évaluation :
5

Nothing they were both awesome helped us hook up the trailer and made sure I had everything g I needed

Megan K. 
Évaluation :
5

Friendly, informative and speedy process. Highly recommend this rental location.

DANIEL M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHARLES W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JACOB M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mikayla H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jeff F. 
Évaluation :
5

Very convenient location. Friendly staff. Quick service.

Bynum M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

KEITH ADAMS N. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

William Y. 
Évaluation :
5

They are great people.

GERRAD E. 
Évaluation :
5

Rental process was quick and simple.

MOSES W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FELICIA E. 
Évaluation :
5

The owner, Mark(Marc?) was very pleasant and helpful in getting me underway and returning the large trailer I rented. I would not hesitate to do business here again.

JOSEPH B. 
Évaluation :
5

Thanks for all you do. I was satisfied with the overall experience of renting the uhaul. The staff was courteous and professional. GOD bless you all and thanks again for your service.

BRENDA W. 
Évaluation :
5

Excellent customer service by Mark. He is excellent person, well-educated and, because of his professional help I accomplished my job. Therefore, Mark is an asset to UHAUL company.

felix D. 
Évaluation :
2

Very unprofessional handling. Asked me to do everything including pics. Eventually they were saying I did not return, unless I prove otherwise.

Malay G. 
Évaluation :
5

What an easy and convenient experience to rent a truck for a few hours! Aside from the “backup contact” in the agreement, everything went smoothly. We think the backup contact was unnecessary and is our only reason to not recommend UHaul…

Barry S. 
Non les évaluations ont été soumises pour cet établissement.

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