missing furniture dolly - still got charged despite dispute. Also staff at this location made us repeat in person what we had already done online for both check-in and check-out, which was inefficient and kind of opposite the whole point.
Daniel E.
Customer Reviews for Lynnhaven Golf Park
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
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The location is behind a putt putt facility without any signage and no visibility to the street. No one told us what to look for or how to get in. Once we figured it out, we had to drive up a makeshift dirt road and look for personnel who was actually a putt putt employee who just called someone else on the phone. The truck was a drop off so no one had checked it once it was returned from the previous renter to ensure it was safe for the next renter. Terrible!!!
Ann B.Better customer service and making sure that people get the proper reservation at the proper time . If in the future someone had this issue, I would hope that U-Haul would compensate them for all the gas and wasted time that they had to go through like myself. The very small amount of compensation that I've received back doesn't even come close to the money I've lost due to the incompetence of U-Haul
GREGORY R.The vehicle was dirty in both the front and back. It smelled like cigarettes and there were cigarette ashes all over the place. The back of the truck had sand in it that had not been swept out. Picking up from this location was also very unprofessional. The worker had me signing random forms on their iPhone going back and forth while working with other customers despite me getting there before anyone.
Cameron E.Only challenge with this location is that it doesn't match the address on GPS. We had to be redirected.
John B.The air did not work and it was 96 degrees 😳 and was not a fun ride 245 miles with out air-conditioning.
Robert B.There was no real indication this was the right drop off. When I dropped my truck off, there were no others so you literally think you got the address wrong. If you walk up you can find the key box but there should be a small sign somewhere. I was like wtfminiaturegolf.
Tim P.Uhaul agent was polite and professional
James S.Kind of a strange location, literally the parking lot of a mini golf/batting cage/driving range facility. Checked in online and went inside to pick up the keys and everything went as expected. No paperwork, just picked up the keys from the nice woman behind the desk after she verified my reservation in her system.
David B.