Customer Reviews for Madlocks
(Concessionnaire U-Haul dans le voisinage)

280 évaluations

1209 N King St   Hampton, VA 23669

(757) 244-1659

Heures d'ouverture de l'établissement

  • Lun - ven : 8h am à 5h pm
  • Sam : 8h am à 12h pm
  • Dim : fermé

Services dans cet établissement :

Pour nous contacter

(757) 244-1659

1209 N King St
Hampton, VA 23669

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - ven : 8h am à 5h pm
  • Sam : 8h am à 12h pm
  • Dim : fermé
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
2

Bigger lot for easier access in and out. The parking at night is very tight and smal lot full already of cars, trucks and trailers.

Jessica U. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Gabriel M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Wade G. 
Évaluation :
5

Think everything is perfect the way it is it didn't cost that much the truck was excellent condition low miles and ran like a charm it is a little big though lol

Stewart M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cory R. 
Évaluation :
2

This self pickup this was frustrating I won't be doing it again. The truck was parked in a spot too small for it and was very difficult to put back.

Mary H. 
Évaluation :
3

The self-service app was a slight pain. Had difficulty with it freezing up. Had to get customer service involved to fix issue. On the other hand, app is a benefit, as I was able to check out and return truck with facility closed.

douglas E. 
Évaluation :
1

It was a mechanics shop and had no parking available when I dropped it off I had to try and squeeze the truck into a half spot the best I could the location was scuzzy and not friendly or nice to be at whatsoever

Shannon E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kisha H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Mary H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Marque A. 
Évaluation :
4

Always make sure when sending an email with the location, that it is location. I had to go to different location to pick up my trailer!

DAPHNE W. 
Évaluation :
3

Refund for unused days.

Shannan C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

octayvia R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Davanna D. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Jahrel M. 
Évaluation :
1

The lot was overly crowded with vehicles not easily maneuverable for a person that does not drive big trucks like uhaul

Queenee J. 
Évaluation :
2

This spot is very crowded and hard to get into and out of. Also, I paid for a queen size mattress cover and when I got there and asked about the cover I was told that they no longer carry them. Why? It's a U-Haul dealer. So now my mattress has black grease all over it because I did NOT have time to stop somewhere and pick one up. I had movers scheduled to be at my home and didn't have time to go get one. I've used U-Haul for all of my moves and if you look you'll seee it's often. I was really upset and angry this time. I'd at least like a refund for the money I paid for the mattress cover. The inside of this U-Haul had black grease all over it so many of items and boxes are greasey... not happy at all. Thank you, Shellie

Shelly S. 
Évaluation :
3

Attendant took care of my problem. Not happy w/UHaul telephone service or lack of transporter equipment

Eric S. 
Évaluation :
3

The mobile verification was a terrible process. It took almost two hours and two different reservations to get my rental.

TRECEE G. 
Évaluation :
5

Great customer service!

MICHAEL T. 
Évaluation :
4

Nice truck. It did the job. The cost was reasonable. Thanks Uhaul for providing this service. gary Hampton Va.

gary H. 
Évaluation :
5

Extremely helpful, friendly, and courteous!!! He hooked our car carrier to the uhaul track and helped us secure the car to the carrier.

Karen S. 
Évaluation :
4

Excellent service à la clientèle

Charles B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

John S. 
Évaluation :
5

The service provided was professional and very helpful. Easy to use and understand paperwork. Pricing was reasonable, as well. Would recommend you to our friends!

MARK S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JENNIFER J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cindy F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALEXIS H. 
Évaluation :
4

The guys there did a fine job!

David R. 
Évaluation :
1

No place to turn around have to attempt to back trailer that says no backing on it into busy 4 lane road. After picking up notice tires on trailer had flat spots and out of balance. Also one of the trailer lights was not connected so I had to wire the trailer light up for it to function. Overall poor quality and maintenance of equipment I will never pay 424 dollars to rent from uhaul again not worth the money and hassle.

George C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Yoochin S. 
Évaluation :
5

Excellent service!

WILLIAM B. 
Évaluation :
5

Nothing the service was excellent better than I expected

CALVINEDWARD T. 
Évaluation :
3

The place was filthy.

Byron W. 
Évaluation :
5

The van pulls a little to the left.

johnathon J. 
Évaluation :
1

No parking , the parking lot is full of junk cars and nowhere to park the uhaul.

David L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTINA D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

michael r H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GLEN H. 
Évaluation :
1

When there is an issue and the customer calls for help, actually help the customer.

STEVENARNOLD S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jacob P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tyler K. 
Évaluation :
1

I was charged 3 times as much as I should have been charged. No my account is negative when it shouldn't. Not to mention I have yet to be refunded nor was the owner any help

Reginal S. 
Évaluation :
3

Ensure the maintenance is well maintained. The truck I had was a safety hazard

DAWNCHERI H. 
Évaluation :
5

Management, had, a great personality, He, Greeted, me, with, a warm, and friendly, attitude, I Would, Rent, again, with, his Company. His, Staff, was, also, friendly and Helpful.

GERMAINE G. 
Évaluation :
5

Everything was good

Linda W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marline K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mary P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JAMESANTHONY B. 
Évaluation :
5

Nothing. They are very organized

seth D. 
Évaluation :
3

AUCUNE

antwinette D. 
Évaluation :
2

Very little room to park vehicle, and exiting was a bit sketchy since there wasn't much room too maneuver out with the trailer. Had to moved park car and still hopped to curb to leave.

Franko S. 
Évaluation :
2

They were over packed with uhauls and cars being worked on, I was sent to a different location then turned way and sent back

Jasmine R. 
Évaluation :
1

Truck was not ready for a cross country trip. Bald left back tire, engine fluid leak, rough idle. Drop off location was shocked at the poor condition of the truck when it was turned in. They said it should have never been issued to me.

Steven B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RUSSELL S. 
Évaluation :
1

Clean vehicle, spray for roaches

James H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mario B. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Eric M. 
Évaluation :
5

This location was very accommodating and helpful with the equipment. Will definitely revisit this location as it met all my needs.

Pascal J. 
Évaluation :
1

Drop off location is too small. They were turning away all uhaul trucks. They were unable to take my vehicle and I had to drive to a different location.

Chelsi A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carolina M. 
Évaluation :
1

The owner didn't really care about the uhaul at all. It was the worse experience with uhaul ever, would not rent a uhaul again, it was a waste of money. Super disappointed

Greta T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Elizabeth M. 
Évaluation :
3

I hated every step of the “app” rental. I would much rather deal with a live person than go through this 24/7 rental. At pick-up, I had the most difficult time checking into the app. Location services was a problem (more so on my end but still equally frustrating) The online process just took forever. It was not streamlined or quick. At drop-off, I must not have verified the mileage correctly so when I input the drop-off mileage it wouldn't accept it. The page said I was 2 000 miles over when I only had the truck for 6 hours. Awful time with the online page again! Called the customer service #, waited on hold for over a 1,5 hours for a representative to discuss the issues. Honestly, it was the worst experience ever.

KORTNEY C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Stephanie P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Neryan V. 
Évaluation :
2

Area too crowded with non U-Haul vehicles

TERRY A. 
Évaluation :
2

Make sure the windshield wipers work. We drove the snow with nad windshield wipers.

Storm M. 
Évaluation :
5

The mobile login wasn't as fast as expected. The employee got me processed in less than 5 minutes. Great place to rent a moving trip.

Andrew M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL D T. 
Évaluation :
5

I was told i would recieve my $100 when i drop off the rental...i took the rental back a day early and was told i would be mailed $60 ,,,now i have to call and find out whats going on ??

Ricardo M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Winona S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

catrina T. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

marni L. 
Évaluation :
3

Checknlug nuts. Ours appeared to be rusted on, making a roadside repair very time consuming if it were needed.

Colin G. 
Évaluation :
2

Very cluttered and unorganized. Did not have blanks to fill my request. I was give 5 of the 12 moving blanket requested. This location had vary little of the normal U-Haul supplies. I was very surprised by this location, not the norm for U-Haul.

Lenny F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David A. 
Évaluation :
5

Good but seemed to over charge again

Tiera J. 
Évaluation :
1

The trailer tail light did not work, The guy did not inspect the trailer prior to my leaving the location. I ordered a utility dolly, and they did not have one for me. I had to go to another U haul location to pick up a dolly. This was very inconvenient and took more time from my busy moving day. This location should NOT be a Uhaul place.

John H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephen P. 
Évaluation :
5

The agent at Madlocks was very helpful. The main office was no help at all they just wanted to have us travel 30 miles to get the truck we had ordered on March 20th. We called the main office the day before and they assured us we had our truck waiting for us. They did give is an upgrade to the larger truck but I do believe it cost us more in gas to use the bigger truck.

robert V. 
Évaluation :
5

Everything was great!

ronald W. 
Évaluation :
5

The workers are friendly and helpful. They hooked the trailer up in a jiffy and had me on my way.

Michael S. 
Évaluation :
3

CHARGED my card w/o consent.Didnt tell me at the register what the extra charges would be only said that if anything was owed they would charge card I'll get a receipt threw email.....

DANA B. 
Évaluation :
3

The truck cut off once in traffic. The customer service was very good.

MARION S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jared H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CLIFFORD B. 
Évaluation :
3

Better maintenance and Costumer Service

Lionel P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

doug M. 
Évaluation :
1

Total rip off guy screwed me over gas was under half and tried to charge me when I received the truck under half a tank

Kywon C. 
Évaluation :
3

The representative was very helpful and pleasant.

Kanetra G. 
Évaluation :
5

Uhaul's computer system sucks. Took an hour to input info into Uhaul's crashed computer system .

Robert M. 
Évaluation :
5

The manager/owner of the U-Haul Facility did a great job! The vehicle was clean and well maintained. He is very customer oriented. Would definitely go there again.

Michael L. 
Évaluation :
3

Owner was nice and cordial, place inside and outside was very dirty and fill of greasy vehicle parts.

Anthony K. 
Évaluation :
3

Staff were very friendly and helpful but the business was very cluttered and messy.

Crystal B. 
Évaluation :
1

My family and friends have used U-Haul very much, my first experience with U-Haul was very shitty. When I arrived to pick up my truck there were no employees there to help. Though having no employees there would not of been a problem if I was told where the keys were located, but I was not told where they were so I stood around for more than 45 mins on my phone trying to call U-Haul... no answer... I looked around everywhere for the key, finally found it and took off. After moving and getting to my location I filled the truck up and was charged another $25 dolloars for gas, even though the truck was filled with gas. I believe my experience was shit and I will probably never use U-Haul again.

Mckenzie W. 
Évaluation :
5

GREAT SERVICE! A+++

MARK W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ernest J. 
Non les évaluations ont été soumises pour cet établissement.

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