Le client n'a pas laissé de commentaire.Dennis R.
Customer Reviews for McCleery Safe Storage
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Lebanon, IL 62254
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - ven : 9h am à 5h pm
- Sam : 9h am à 3h pm
- Dim : fermé
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.KIM Y.
This is one of the worst experiences i have ever had. To begin with i rented a 26 foot truck from the Breese Il location on Wednesday, on Thursday i was called by a uhaul agent to confirm my reservation. As he bang talking he said my pickup was in Belleville Il. I stated no it is for Breese IlL on Saturday the 17th. He said he was sorry but the location where my reservation was made would not have the equipment. So I cancelled the reservation. On Thursday i called around and was unable to reserve a truck. On Friday i reserved a 26' truck at the Lebanon Il location called McClerry sFe storage for 9am. I arrived at 855am to find that the owner was not there and everything locked up. I called several times and no answer. I called uhaul and they said they could switch it over to a mobie pickup and transfered me to the verify site which i had to wait on hold to speak with for 50 min. During holding a a customer who was picking up a boat said he had the owners personal cell. He called him and the owner said oh i be up there in 10 min. I waited anout 20 min...still on hold with uhaul. The owner showed up and said oh sorry about that i got caught up in my grandsons t-ball game. I told him ive had 6 people waiting on me for an hour. His response was well just make sure that you put McClerry was late in my review ..with an attitude that cleary showed he did not care at all. Then when i went to inspect the truck it was on a 1/4 of gas. This is a horrible experince from start to finish!!! Completely unsatisfied with the owner and then having to wait for 50 min on hold with uhaul during this frustrating time. Definately unsatisfied!Greg L.
Just needed storage for a short time but was happy to have it right in town.Pamela H. | Expérience générale
Great experience, and Paul has been very pleasant and accommodating. One thing that could be better is to prohibit trailers from parking alongside storage unit doors. It limited how close I could back up to the unit and move items with ease.Brenda P. | Expérience générale
Great location with great customer service.DONNA JANE F.
Le client n'a pas laissé de commentaire.JERRY S.
Paul is a wonderful person to do business with. Highly recommend this facility!Garey Z. | Expérience générale
Le client n'a pas laissé de commentaire.LEVI R.
Le client n'a pas laissé de commentaire.Allan M. | Expérience générale
Le client n'a pas laissé de commentaire.DEAN H.
This location was phenomenal - I was checked in before even getting out of truck. super helpful and knowledgeableDavid K.
Le client n'a pas laissé de commentaire.RYAN J.
Broken glass inside of trailerETHAN C.
Le client n'a pas laissé de commentaire.Steven H. | Expérience générale
Got a blow out and it took 2 hrs to get help. Wish it didnt take so long considering I had children with me.Carrie W.
Le client n'a pas laissé de commentaire.Amanda M. | Expérience générale
Le client n'a pas laissé de commentaire.tim S. | Expérience générale
Stay the sameJOEL D.
Le client n'a pas laissé de commentaire.MICHAEL S.
Le client n'a pas laissé de commentaire.Joseph B.
Your Service is awesome keep Up the good work!Yolanda W.
Le client n'a pas laissé de commentaire.Robert T.
It wasn't caused by this location but there was confusion regards reservation as I changed the pick up time in my UHaul online account as per UHaul's website, apparently the original pick up location was not aware of the time change and no longer had a truck available, I am not sure but the confusion was on the part of UHaulLORETTA T.
Le client n'a pas laissé de commentaire.Devin K.
Le client n'a pas laissé de commentaire.Sam L. | Expérience générale
Le client n'a pas laissé de commentaire.RENEE D.
Very easy! Friendly and professional!Paul W.
Great storage facility , owner goes out of his way to accomodate !Brian B. | Expérience générale
Drop off was close to my home and Mr. Mc Cleery was very helpful to do the inspection quickly and send me on my way cause I had a ride waiting for me and was one tired driver!! Look forward to working with him again!LAURA G.
Le client n'a pas laissé de commentaire.frank H.
Well maintained facility, friendly staff, full service location. Je les recommande fortement.Robert H. | Expérience générale
Le client n'a pas laissé de commentaire.Matthew W.
Le client n'a pas laissé de commentaire.Lebanon V. | Expérience générale
Le client n'a pas laissé de commentaire.Brian M.
Le client n'a pas laissé de commentaire.Rhonda P.
Le client n'a pas laissé de commentaire.KARLA O.
Le client n'a pas laissé de commentaire.JOHN A.
Le client n'a pas laissé de commentaire.James R.
Le client n'a pas laissé de commentaire.Paul L.
Le client n'a pas laissé de commentaire.Brent W.
Just keep doing what you are doing. The manager there was a delay HHR to work withSTANTON M B.
Excellent friendly service and quick processing of my trailer pick up.Mark H.
Le client n'a pas laissé de commentaire.kenneth B.
I brought the van back in half the allotted time with more gas than i left with and drove less miles than i estimated and u-haul charged me $30 more than expected.William W.
Le client n'a pas laissé de commentaire.MICHELE H.
Nothing keep up the good work on helping every one outANTHONY C.
The owner was very nice and personable. He was very professional and the process was quick and without complications.Crishon B.
Le client n'a pas laissé de commentaire.josh B.
Le client n'a pas laissé de commentaire.Jeffrey B.
Le client n'a pas laissé de commentaire.Brian G.
I arrived just prior to closing time, but the attendant stayed after hours to enable me to rent the trailer.Stan W.
Le client n'a pas laissé de commentaire.Justin Y.
my only complaint was with the trailer I rented not having many places to strap things down with traditional ratchet straps other than the 6 inconveniently placed eyelets near the floor. I also understand that a jack is not really needed for a 12 foot trailer but I recently broke my back and it was a bit of an inconvenience to need help to unhook.Aaron M.
The gentleman that helped me pick up and hook up my equipment was beyond professional. I wish that more service professionals were of this caliber. It was an absolutely pleasure to rent from this location.Joshua L.
Le client n'a pas laissé de commentaire.Keith S.
Le client n'a pas laissé de commentaire.Jasmine M.
Le client n'a pas laissé de commentaire.Kimberly M.
Great service!CARL K.
Le client n'a pas laissé de commentaire.Donna S.
Great customer service at this location, very helpful and nice owner there. I would definitely rent from this U-Haul location again.Katherine C.
Le client n'a pas laissé de commentaire.Jodi W.
Paul was a great help getting our trailer reservation straightened out after another dealer location sort of had it a mess. I would definitely recommend Paul and McCleary Self Storage as an outlet for this and other items needed.Steve M.
Le client n'a pas laissé de commentaire.Larry B.
Le client n'a pas laissé de commentaire.Donna S.
Le client n'a pas laissé de commentaire.Kris M.
Le client n'a pas laissé de commentaire.Eric H.
Returned a day early. Very close to my house. When I arrived the sign in the window said "open" but the door was locked. Knocked but no one answered. Tried to call but no one answered. Called the uhaul 800 number and was told to find a place away from the front door so it wasn't in the way and I could leave it there. Had to unhook it myself. A little annoying. Probably would not recommend this dealer.Catherine H.
Le client n'a pas laissé de commentaire.Rachel G.
Just make sure Paul sticks around. He was so wonderful! Answered all my questions and was super friendly. I ended up picking up a TV box and new hitch there instead of going elsewhere because he was so awesome!Kelsey K.
My issue is with the Uhaul reservation system. Was supposed to get pads and a utility dolly...none were available when I went to pickup. The pickup location said he didn't have any...and the system said he did. I really needed that dolly.Michael H.
Le client n'a pas laissé de commentaire.matthew K.
Le client n'a pas laissé de commentaire.Darrell D.
Le client n'a pas laissé de commentaire.Richard G.
Love, love, love this location. Lots of personal assistance and always very cordial. 100 % satisfaction!Robin S.
Update your system to not send customers to locations no longer drop off points like 2253 N Military trail W. Palm BeachKacy H.
Great place, friendly and helpful. Je les recommande fortement.mark B.
Le client n'a pas laissé de commentaire.Bernell B.
When I arrived to pickup my uhaul at the Scott air base location the lady said my reservation was moved to a location 13 miles away. I was never notified about this and caused a huge inconvenience and wasted 2 hours of my valuable time. I was not happy and uhaul should help me out with my bill for the inconveniencejohn R.
Le client n'a pas laissé de commentaire.Robert R.
Le client n'a pas laissé de commentaire.DANIEL K.
Very friendly and ready for me when I arrivedRobert S.
It was fine for what it was. Nothing out of the ordinary, there wasn't anything that made this place amazing, but all we were doing was dropping off a U-Haul so we didn't expect or need much.Morgan S.
Good serviceerika H.
Le client n'a pas laissé de commentaire.ramona W.
Some of the lights on the trailer are not workingScott R.
I was initially sent to the wrong location, then I was NOT reimbursed for my mileage and then my order had to be completely reprocessed over again because the system crashed, but the owner was very pleasant!Jaclyn C.
The best U-Haul location around!Scott R.
I attempted to use the app to return the vehicle outside of regular hours. It did not work so I had to call customer service. The agent was friendly and the process was quick.Donald S.
So thankful that there is another location besides the one on Hwy 50 in O'Fallon. I refuse to deal with her ever again. I have rented from that location, at least 6 times in the last year, only because nothing else near me. She never remembers me, makes me feel stupid for asking questions. Very poor customer services. Thankful for Paul in Lebanon. I now have a neighborhood, community minded service. He goes out of his way to make sure I am happy. Above and beyond service. I needed my car Sat night, so I told Paul I just came to pick up the keys (since they are closed on Sun). So very pleased that he offered to take me home. Saved me another trip and inconvenience. LOVE HIS SERVICE. I have already recommended him to my friends and family.ANACLETA S.
Paul cannot be more helpful. Truck spotless. Armoralled. Quick check in- check-out. This is new U-HAUL agent & paying attention to all the details. Thumbs Up!!Gary T.
Le client n'a pas laissé de commentaire.Jeremy S.
Le client n'a pas laissé de commentaire.Michael E.
Le client n'a pas laissé de commentaire.Harry M.
Put cruise control in the truckjames N.
Great attitude and helpfulness from staff on duty that day. Went above what was necessary.MICHAEL H.
I didn't like that my pick up location was changed by U-Haul. I think as a large company there should be a better understanding of what is available where. When I made my reservation the O'Fallon location was approved, then changed the day before, very inconvenient. I was forced to call U-Haul to change my assigned drop off location because there was NO way I was driving to your preferred drop off location. I seen many Penske vehicles & trailers and wondered why I hadn't called them. I believe next time I will.barbara R.
Le client n'a pas laissé de commentaire.richard G.
Le client n'a pas laissé de commentaire.GREG F.
Le client n'a pas laissé de commentaire.Jennifer S.