Customer Reviews for Novi Feed LLC
(Concessionnaire U-Haul dans le voisinage)

3 353 évaluations

43963 Grand River Ave   Novi, MI 48375

(248) 344-7526

Heures d'ouverture de l'établissement

  • Lun au ven : 8h30 am à 5h15 pm
  • Sam : 8h30 am à 3h15 pm
  • Dim : 9h am à 1h pm

Services dans cet établissement :

Pour nous contacter

(248) 344-7526

43963 Grand River Ave
Novi, MI 48375

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun au ven : 8h30 am à 5h15 pm
  • Sam : 8h30 am à 3h15 pm
  • Dim : 9h am à 1h pm
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

Rita D. 
Évaluation :
4

I've used this location for many years. The people there are always friendly and helpful. I was switched over to 24/7 where you do everything online so there was no interaction this time, The truck was dirty on the inside, the seats, doors cup holders etc. need a wipe down & the seats could use a vacuum. The change oil soon light was on and you could smell something (almost like a burning smell) …maybe the oil. Otherwise the van was in great condition overall and got the job done.

erika M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Naveen Aditya Ve D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amy W. 
Évaluation :
3

My reservation made 2 weeks in advance for a 26 ‘ truck was to be picked up in Rochester. I received a call over an hour AFTER I was supposed to pick up the truck and was told that the ONLY location that had a 26' truck was in Novi. 45 minutes in the opposite direction of both the house I moved out of and the one I moved into. However WORST OF ALL, WAS THEY GAVE ME A 15' truck. They didn't have a 26' truck like I was told. I can honestly say it was the worst experience I ever had with ANY PURCHASE. I WILL NEVER BUY ANYTHING FROM U-HAUL EVER AGAIN, NOT EVEN A ROLL OF TAPE. YOUR SERVICE IS LESS THAN BAD. THE PICK UP LOCATION ISN'T THE PROBLEM, ITS YOUR BUSINESS IN GENERAL.

John L. 
Évaluation :
5

My rental went virtually flawlessly. I've had much worse experience at UHaul (mainly long lines to obtain rental) elsewhere. I would come back to this location again, for sure.

Kevin R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

timothy G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

mary G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bruce R. 
Évaluation :
5

easy pick up and drop off. No additional expenses other than those I expected

Dave S. 
Évaluation :
1

The equipment I rented was not well maintained. The procedures of my contract were not explained to me and I was charged four times as much as I was originally told. I do not believe this would have happened at other, more professional locations I have been to. One example is that I returned the vehicle with the amount of fuel agreed upon in the contract, and was still charged over 80 dollars to refuel the vehicle. Avoid this U-Haul location and go to a professional one. There are others nearby that will give you a much better experience.

Eric C. 
Évaluation :
1

I was charged an additional rental day without a reason. When approached the manager said that he couldn't fix it himself.

Edgardo Z. 
Évaluation :
1

I was charged for SafeMove even though I specifically did not request the coverage.

Jonathan H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mingjie T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Douglas B. 
Évaluation :
5

Bien

RAVICHANDRAN E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Katherine S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Thomas K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Melanie H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joslyn S. 
Évaluation :
5

Best service

Mike H. 
Évaluation :
3

I dropped the vehicle and checked out by phone. It was fine.

Gregory W. 
Évaluation :
5

Helpful staff, loaded bag of dog food into my son's car.

Josephine B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

john W. 
Évaluation :
5

Nice workers.

Marjan M. 
Évaluation :
1

I had problems with my move using your 26' rental truck on 7-15-22, and called Novi Feed with important questions while having the rental truck, but only answering machine on 7-15-22 @ 11:25 am, 1:17 pm, and 3:31 pm of which which I left voicemails asking to please call it is important to know about extending the rental so I could plan with the professional movers and what to do, but no response. It was suggested to get a storage unit out to unload truck as a couple of the movers said there will be a significant penalty if truck is kept another day. We decided to get everything moved on 7-15-22, but truck was shaking, oil light came on, and oil pressure dropped very low, then I called again twice but no answer, so truck got returned so I was not charged for a damaged engine. I called an hour before opening on Saturday and left a message to let Novi Feed know to call me asap and check out the truck problems, then called at 8 am and spoke with managet who reserved a 26' rental truck for me for 7-17-22. This leaves me probably in default of a court ordered move out by 7-17-22, as I could not get my movers or a 26' truck on Saturday. I am very upset with all that went on , and would like a call from Management. Thank you, Paul Miller

PAUL M. 
Évaluation :
4

I didn't get the size truck I ordered (15' vs 20') and didn't get the pads or two of the dolleys. I was able to borrow a dolley and brought some of my own blankets. UHaul changed my pick up location to one further away because of equipment availability. We made it work, but it was frustrating.

Scott H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kristy P. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

sue S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JOHN J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

reeva M. 
Évaluation :
1

They charged me for gas even though my drop off level was the same as my pick up level. I even took pictures to prove this and were time stamped. I did end up getting a refund, but it was once again after i called and was on home witj customer service for over 30 minites. They also messed up my reservation and did not check in my auto transport wven though it was rented at the same time as my truck

William E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian S. 
Évaluation :
2

The truck I got had two tires under 60psi. The guy who loaded my car was burning my clutch loading my car. They were very friendly tho.

Gregory M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ronaldo F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Phillip N. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Stefanie H. 
Évaluation :
5

Picked up on a Sunday, gentleman working handled multiple customers very well and expediently.

Andrew M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Holly C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mi Hye S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dave D. 
Évaluation :
1

The guy who works the counter is very rude and not polite at all. Also, they will try to charge you for things that you shouldn't be charged for so make sure you keep pictures and records of your fuel and mileage before you leave and when you return

James F. 
Évaluation :
5

Everything worked out perfectly after a few misguided information from different truck rentals.

michael E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ronald P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

mohamad K. 
Évaluation :
4

Call for equipment location wayyyyy too late-was already on the way for pickup when I received notice to expect call for equipment -I called you first to find that AGAIN I had to drive 15+ miles away to pickup truck!!! I missed it on precious time for the move causing us to add an additional day of rental -is this the business model???

Colleen J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rachel M. 
Évaluation :
5

very helpful and kind.

Steven B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jacqueleen F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Edward P. 
Évaluation :
1

I put it on 1/2 a tank. It wasn't 100 % directly up but it was 1/2 tank and they charged me $20 extra. I'll go someplace else next time. Just stupid

Sean A. 
Évaluation :
5

Quick pick up since I have pre check in online. 20 footer is very clean. Easy after hour returns.

Qingyu L. 
Évaluation :
2

I originally scheduled a pick-up for Saturday (06/18) but when I arrived there was no truck for me. Ended up having to reschedule for Sunday (06/19).

Eric C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Zhuang Y. 
Évaluation :
2

The front desk staff was not helpful during the check-out time. They overcharged and changed my original reservation booking. They asked for extra money to help load the tow dolly to the truck. I have filed a complaint with the U-Haul and waiting for the manager to call me back. I would not recommend this location to others because the staff is lazy and not helpful during the initial check-in.

Ahsan A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scott H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jennifer D. 
Évaluation :
5

This was a perfect rental that was needed immediately to recover my niece's broken down car. She was extremely pleased that we were able to react so quickly.

Christopher V. 
Évaluation :
4

The light in the cargo area did not work. Also, the truck was SLIGHTLY less than half fuel when I picked it up, but it was noted as half. Not ideal, but not a big deal.

Daniel E. 
Évaluation :
5

Everyone was friendly and helpful.

Mark D. 
Évaluation :
5

Nice people and smooth return.

Qingyu L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES L. 
Évaluation :
5

Make sure the doors are secured after hitching the unit up.

John M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Felix S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

RAUL L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BARBARAMARIA M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeff B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carrie C. 
Évaluation :
5

Staff at Novi Feed were very efficient at checking in multiple customers on a Saturday in April.

Michael S. 
Évaluation :
3

the location is not convenience to entry. It locates on the left of road right after a traffic light. It was very difficult to make a left turn after the traffic light since other cars from opposed direction line up there in the middle line to make the left turn as well.

yuexin Y. 
Évaluation :
5

TY for all the help.

NORMAN M. 
Évaluation :
5

Mike the owner was very personable and very helpful. I would recommend him again.

MARCIA ANN H. 
Évaluation :
5

Easy pick,up,drop off and hook up help appreciated

Pablo V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scott W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Pam M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROGER W. 
Évaluation :
5

The customer service was top notch I would give them 5 stars just uncustomer service alone

David M. 
Évaluation :
4

Price was great, van worked well for our purpose…thanks

Michael N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael H. 
Évaluation :
5

Great service

Yen C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Juan R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrew B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David R. 
Évaluation :
5

I tried to pickup a truck at an unattended Novi location via the uhaul app and it was terrible. The help desk was non-existent and the app is a joke. Thank goodness the guys at Novi Feed were open and they were very helpful and professional unlike your ‘automated call center / app / app support'.

Mark E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kailian L. 
Évaluation :
5

Merci

Kirstin K. 
Évaluation :
3

I had requested 10 blankets and there were none available.

D Mark S. 
Évaluation :
5

Nothing, the guys were great and very helpful! I've always appreciated their service

Peter S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert B. 
Évaluation :
5

Will come back

Denis A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nicole V. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

raghuram M. 
Évaluation :
2

Mike was kind, but the rental process is greatly lacking. I forgot to check out using the app so I drove back to the parking lot at 9 PM, 5 hours after I returned it, went through the checkout instructions and realized I was supposed to input the end mileage. I already submitted the truck so I wasn't able to input it. Now U-Haul wants to charge me double what I was supposed to pay. It should not be the customer's job to record miles. 1) I reserve it 2) U-Haul documents miles just before I leave 3) I bring it back 4) U-Haul records miles when returned It should NOT be my responsibility. I rent every year with U-Haul, I absolutely refuse to pay more than I should because U-Hauls system relies on us to do their job.

Elvis K. 
Évaluation :
3

We had to wait forever to get the truck and then the self checkin app was not helpful

Stephanie N. 
Évaluation :
5

Great place. Kind people. Good deal. Nice trucks.

Robert B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven S. 
Évaluation :
3

When trying to call for roadside assistance at 5:30pm since the steering wheel was locked, either the store or U-Haul 1-800 number did not respond. Lucky I figured it out later.

YueXin H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Allen A. 
Non les évaluations ont été soumises pour cet établissement.

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