Le client n'a pas laissé de commentaire.roland B.
Customer Reviews for Pines Rental
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.Trinale S.
This location is only open 3 hours in the morning. The appliance dolly I paid to rent was not in the truck! This slowed our move tremendously! Instead of only needing one day I ended up having to pay for a second day which is completely unacceptable!! I'm very disappointed in this whole situation and if hall is going to allow businesses to rent their equipment, the businesses should have hours accommodating to the customers! DO BETTER!! I'm out extra money that was not in my budget due to pines rental inability to fulfill my contract!!Giulia W.
Le client n'a pas laissé de commentaire.Yamilyn V.
Le client n'a pas laissé de commentaire.Richard S.
Le client n'a pas laissé de commentaire.Gary H.
A $20 fee to check the equipment back in is an insult. I have to pay for someone to do their job? Do you pay $20 extra at Walmart to check out by a live person instead of at the self checkout. Overall it was a good experience until you f'd the endingKenneth C.
Le client n'a pas laissé de commentaire.Mattesha W.
Le client n'a pas laissé de commentaire.Gary H.
No air conditioning. CATASTROPHE!!!Pawel J.
The U-Haul location was great, everything went perfect. The problem I had was with U-Haul as they called me and changed my pickup location to a total of 10 miles extra driving, and refused to take $10. 00 off my mileage. Instead they took off $.10 per mile. I only drove the truck 20 miles total, which came to a $2 reduction in my cost . The U-Haul representative seemed annoyed, that I didn't want to pay the extra $10,00 for the pickup location mileage change.John R.
Trailer looked good at signing but had a low tire. Roadside assistance never could get a vendor to show up, not even at pickup location. My trip was delayed by 8 hours because I had to locate a compressor on my own and service the tire myself before I could safely start my 14 hour drive.Darryl C.
Le client n'a pas laissé de commentaire.John P.
Very easy transaction from beginning to end. A rare occurrence these days so thank you very much.AnitaLevinson L.
Le client n'a pas laissé de commentaire.JoEllen D.
The truck was filthy! My daughter opened the passenger door and a 2 liter bottle came rolling out from the prior rental, them after I got home and started loading I noticed there was a whole bunch of crap behind the seats. I was on a very tight schedule so did not have time to clean it out before I left. I was told that If we didn't have somewhere to return it we should call the 800 number we did have a place local as we had just rented a month and a 1/2 ago, we knew of the local place.KELLY S.
Le client n'a pas laissé de commentaire.William S.
Everything was just as it should be... Thank You!Dave L.
Great service!Samuel Z.
Le client n'a pas laissé de commentaire.Doug W.
The staff at Pines were wonderful!!Madisen D.
Employees so kind and personableDianne L.
Le client n'a pas laissé de commentaire.Mike M.
Return time was actually 3-30-2022 at 1:30 pmKeith J.
Le client n'a pas laissé de commentaire.Lois W.
I was moving new furniture to a summer home I purchased. I rented a 20 foot truck. All was good except it rained. When I arrived at my destination I opened the back and unfortunately the truck leaked on the cargo I had in the back. I wasn't pleased. My new furniture got wet. You might want to check that vehicle and seal off that leaky part of the roof. Merci.john J.
Le client n'a pas laissé de commentaire.Brent D.
Le client n'a pas laissé de commentaire.Crystal H.
Very nice man working there as well!Debbie D.
Le client n'a pas laissé de commentaire.Tammy D.
Owner was great, very helpful.Michael S.
The equipment (a tow dolly) I rented had a minor problem. The left side brake/turn signal light was mostly burned out. Less than 1/4 of the LEDs were working. I didn't consider it a problem for my short term local use. My vehicle's lights were visible over the dolly and I use tow lights on any vehicle I tow. Deal was closed when I returned the equipment so I was unable to report to them.David W.
Le client n'a pas laissé de commentaire.glenda M.
Le client n'a pas laissé de commentaire.Camilo L F.
Le client n'a pas laissé de commentaire.Charles R.
The drivers side mirror was loose, would not stay in a position that was good for my view. Made it difficult to change lanes. The steering wheel & shifter had a lot of play in it.Michelle W.
Dropped off after close. Plenty of space.Scott S.
All of the trailers were on the ground and not elevated what's so ever. When renting a huge trailer it's heavy to pick up. I went inside the store and asked for the help and the gentleman inside who had been curt and rude the whole experience. Told me I better call someone to help me. He said he wasn't going outside to help. I asked how he could rent bigger trailers like that and leave them on the ground. He shook his head and said it wasn't his problem. I finally struggle to lift it and get everything attached and go on my way. I get to my location where I'm loading and open the uhaul and it was filthy. Dirt, mud, and grass everywhere. I had to put sheets down to stop my stuff from getting filthy. I brought this to the attention of the man at the front desk when I returned the uhaul and all he said was â€œoh yea somebody used that one yesterday so that's probably whyâ€. I will never be using this service again. The price was great, the customer service will stop me from coming back.Ulises C.
Excellent service. Truck was ready and pick up was efficient. Drop off was easy as well. The price was very good for our small moving project.Tim R.
Truck smells like cigarettes and man who was there to rent the truck was not friendly. The man who went outside was very helpful. He showed us how the truck locked in back.Patricia V.
Le client n'a pas laissé de commentaire.Teairra M.
You could actually have the truck I ordered in stock and available. Plus you could lower the price on smaller trucks that customers have to use instead of what they actually ordered. You could also be aware of the fact that some people need to operate on a timeline so not having a crucial part of their move can screw their plans. You dicks.Edward K.
Le client n'a pas laissé de commentaire.T DeWitt B.
Le client n'a pas laissé de commentaire.RADOSLAV K.
Le client n'a pas laissé de commentaire.Michael F.
Great customer service!Deanna P.
The man at Pines Rental was very friendly, efficient and was open on Sunday to rent me the truck.Robert Douglas W.
Le client n'a pas laissé de commentaire.alan R.
Le client n'a pas laissé de commentaire.Dominick A.
Le client n'a pas laissé de commentaire.KAREN M.
I like checking in with a human and not a website.Robert W.
Le client n'a pas laissé de commentaire.Michael B.
They were so patient with me, as I had to keep the truck way longer than expectedRosy S.
Le client n'a pas laissé de commentaire.Crystal S.
Le client n'a pas laissé de commentaire.Edward B.
Only issue we had was when dropping off the Uhaul, we weren't able to use the share location to confirm. However, I emailed a picture of our Uhaul at the Pines facility to customer service & they replied right away that they added the photo in our records. Great service!Art A.
The vehicle needs to have the steering checked.Michael B.
Upset with putting over mileage incase I went over but did not reimbursed for the miles I didn't useMadeline N.
Le client n'a pas laissé de commentaire.Darryl T.
Le client n'a pas laissé de commentaire.Jordan B.
Le client n'a pas laissé de commentaire.Joseph C.
Everything was great! Person at the desk was nice and pickup was very fast.Rene C.
The vehicle was not sealed properly. Windows seemed like if it rained we would get wet. I'm nit happy about the hold on my credit card. Very inconvenient with my funds. The pines rental had a smell to it. I suggest they use an air freshener. Overall guy was great.Helen K.
Excellent service à la clientèleWilliam B.
Le client n'a pas laissé de commentaire.Clinton H.
Continue the great service/informational....goodPatricia W.
Le client n'a pas laissé de commentaire.Barbara C.
Horrible experience all aroundKEVIN F.
Give good explanation on how to open and close back door, operate the rampGurusamy M.
Nice location, knowledgeable staff. Would definitely rent from this location again!!ray R.
My pick up site was Montgomery, when I got there you change it to joliet 1hour away total bullshit Lucky I found some one too take me down there to pick it up Cost me time And .money!!! TOTAL BULLSHITterry R.
Nearby and convenientRonald D.
Everything went smooth.. was ran very well and they have a good inventory of trucks.Brian S.
Le client n'a pas laissé de commentaire.David F.
I was a little nervous dropping off the truck without someone to check it in. I was lucky my daughter was along to take pictures and send it to uhaul. THey had very short hours due to a health issue.ADELE T.
Le client n'a pas laissé de commentaire.Carleen C.
Dropped off after they closed.James S.
Le client n'a pas laissé de commentaire.Edward B.
Le client n'a pas laissé de commentaire.Richard J.
Le client n'a pas laissé de commentaire.Shelley G.
Le client n'a pas laissé de commentaire.HARVEY K.
Le client n'a pas laissé de commentaire.David M.
Very good experience!Roberto V.
Le client n'a pas laissé de commentaire.Benjamin S.
Great guy at the counterNicholas M.
Le client n'a pas laissé de commentaire.Kim S.
Le client n'a pas laissé de commentaire.Anthony G.
I thought it was a decent place.Martin S.
I'm a repeat customer. The facility staff are always professional and the equipment is always clean. I highly recommend this location for Uhaul rental.Mia C.
Owner of business was very polite and friendly and fast!!Devon A.
Le client n'a pas laissé de commentaire.SANDY C.
Le client n'a pas laissé de commentaire.Laurie G.
Le client n'a pas laissé de commentaire.ERIC J.
Pine Rentals has an excellent reputation and easy to work with.Malia H.
Le client n'a pas laissé de commentaire.wyka B.
Due to "health concerns" they are only for a total of 4 hours in the mornings. If the bars are open around here a uhaul rental place should be as well. The only reason I wasn't angry with the drop-off is how easy the self return was. It should be easier to find the return button on the website.TRAVIS K.
Le client n'a pas laissé de commentaire.Crystal P.
Very friendly staff!Santiago B.