I was a little upset when I found out I had to drive an extra 30 mins to get vehicle from another location. It was very far from original pick up near brockport.Deirdre G.
Customer Reviews for Richmond Automotive Center
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Honeoye, NY 14471
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - ven : 8h am à 5h pm
- Sam - dim : fermé
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
It would be nice to have a sign somewhere to know that it is a uhaul area. I didn't know this was location to pick up my truck until I saw the trailers in the back.KAREN S.
They were a new location and completely unprepared. While I sympathize with that it was a painfully long and arduous process. Did not have the equipment I reserved after calling and speaking with a representative the scheduler was able to accommodate. They did not have the blankets and the gas marking was not accurate.Barbara W.
Le client n'a pas laissé de commentaire.Craig W.
Your new method of checking in and out of rental equipment on line has a lot of problems! Took me over an hour to check rental equipment out before business was open This might be a result of a new account but checking equipment back in was a continued issue because app wasn't able to acknowledge my location at the return sight. All the individuals I dealt with on the help line were extremely patient and curtious as were the people at the return locationStephen D.
Le client n'a pas laissé de commentaire.barbara H.
The people were super friendly and helpful. I wouldn't change a thingJohn C.
Le client n'a pas laissé de commentaire.Stephen L.
Le client n'a pas laissé de commentaire.FLOYD J.
Le client n'a pas laissé de commentaire.MICHAELEDWARD S.
Le client n'a pas laissé de commentaire.Yonet T.
The young lady who checked me in was friendly and happy to help; she made sure I had the best possible experience.Adam D.
Le client n'a pas laissé de commentaire.Joseph S.
Have a better description where to park the truck after hours and take a better picture of where the location of the key box is considering it says it is in the front of the building when it is actually on a dark post by the gas pupmsChester V.
Le client n'a pas laissé de commentaire.Thomas M.
Le client n'a pas laissé de commentaire.bill S.
I was gouged over 50 + dollars days after drop off- when I called I was told extra mileage which is fair me is so and I had filled the tank at their pumps at drop off to 3/4 tank . I wads told it was at 11/16 instead of 3/4 and they couldn't give me a breakdown of how much was for mileage and how much they charged my for this fuel discrepancy ( other than the gouge they were great)palmer M.
Le client n'a pas laissé de commentaire.Kevin R.
QUALITY SERVICEMichael M.
Le client n'a pas laissé de commentaire.Gregory K.
Uhaul sucks! Why can I only review location and not their system? This location is fine, but the system that brought me to it sucked!!! I tried to reserve my van online where I was given a variety of options for availability: any location, any size, any half hour 24/7 pickup time, all listed as available. I scheduled a 20' van to pickup at the location closest to me at 8am. All seemed good until days later, the night before pickup I got a voicemail from a Uhaul rep at 7:30pm telling me that I had to get my truck from a different location at 10AM. I tried to call the number back, but it immediately forwarded me to an international call center where I had to wait on hold for 30minutes only to be told by the representative that they had no ability to make any changes to or reasonably answer any questions regarding my reservation. The rep then gave me the 'number of the scheduling manager' to call, which did nothing but led me back into the same international call center system all over again. I had to wait until the next day, and go to the new location 2 hours later than my original timeline. This new pickup location DID NOT have the size van I had reserved. Instead of a 20', they could only supply with a 15'. As a result, we had to take multiple trips. We had planned on a 1-way move, instead we had to go back for a second trip tripling our mileage. Then uhaul billed us for said extra mileage. When we finally got to the drop off location, the uhaul web app that they require you to self return your truck with didn't work. It got caught on a "you must enable location services" error, even with location services fully enabled (it failed to work on 2 separate smart phones properly enabled). So we had to stress about being billed more money for the 'convenience fee' of having an employee complete the return process for us the next day. We ended up throwing the keys in the dropbox and bailing since their return app did not work. All in all, uhauls overall management, scheduling, and web app systems are complete garbage. These individual locations are fine, but the infrastructure they have to run under is complete trash. I am avoiding uhaul at all costs in the future.ADDISONREBEKKA S.
Le client n'a pas laissé de commentaire.Frank B.
Le client n'a pas laissé de commentaire.staci O.
Service was ExcellentDAVID S.
Le client n'a pas laissé de commentaire.Phillip L.
Le client n'a pas laissé de commentaire.Margaret D.
One thing that can be improve is the availability of vehicles and trailers in the location I came from wish is Batavia NY, I had to drive one hour and thirty minutes to go get the trailer and the same time to go back, if there was any available in Batavia I could safe some money on gas and some time to load my belongings.Christopher C.
The personnel in Honeoye were very helpful and freindly. Will for sure use again!Nathan S.
Change out windshield wipers, other than that our experience was good!Lori N.
Le client n'a pas laissé de commentaire.Russell F.
People we're friendly but no selection of equipment.Mack S.
Le client n'a pas laissé de commentaire.Melissa C.
They went above and beyond. Very impressed with the service there.Julie L.
Le client n'a pas laissé de commentaire.Louis G.
Le client n'a pas laissé de commentaire.Russ F.
Le client n'a pas laissé de commentaire.Curtis N.
The attendant was no help, I had to find the trailer, back through snow that had been plowed in front of it and hook it up myself.Roger C.
Le client n'a pas laissé de commentaire.Brendan H.
No one was at the desk. No one greated me. I had to go Into the garage with cars on the lifts to find someone to get the keys.. Waited 15+ minutes.Jennifer P.
You can reimburse me my money for me not using the tow dolly the full day like you said you wouldkari G.
Le client n'a pas laissé de commentaire.Brian M.
Le client n'a pas laissé de commentaire.Michael T.
Le client n'a pas laissé de commentaire.Michael T.
Nothing. People and service were great.BILL F.
Le client n'a pas laissé de commentaire.Gordon O.
Le client n'a pas laissé de commentaire.Robert G.
I had to drive 41 miles out of my way to pick up the truck. Very inconvenient.Stanley W.
Pick up was scheduled 40 miles away from my preferred location and I was not notified of this until one day before pickup. This location was not clean, very busy, and understaffed.AnneMarie C.
V unhelpful. Needed to change the towing ball on our Jeep but unable to borrow wrench from them (garage with a mechanic on site!) which meant traveling home and back again - 10 miles. Blankets ordered and paid for not available.Nicola L.
Le client n'a pas laissé de commentaire.Josh S.
Excellent customer service.Lynn M.
Le client n'a pas laissé de commentaire.BRIAN L.
Le client n'a pas laissé de commentaire.Justin L.
I can't think of anything it was a great experience !!Dale W.
You charge me $5 to keep.your business up. You should have trucks.inspeted more. Coming out of N.Y. we hit la snow storm. WINDSHIELD WIPERS were not working properly. I'm to short to reach them. After arriving my ANTIUE9 FURTNIYURE was WET! THERE is a leak in the roof.Lauri H.
Le client n'a pas laissé de commentaire.Tracy D.
Great group of friendly people.Jason F.
Nothing! Great serviceROBERT B.
Le client n'a pas laissé de commentaire.Patie S.
Le client n'a pas laissé de commentaire.TJ G.
Le client n'a pas laissé de commentaire.theodore S.
Le client n'a pas laissé de commentaire.BOB C.
Le client n'a pas laissé de commentaire.William B.
Le client n'a pas laissé de commentaire.Donald S.
Better headlights on the trucks. Aux in for the radio. 15 hours and earpods are :(David D.
GREAT people to work with. Highly recommend Richmond Automotive of Honeoye NY if you are in need of a U-HAUL.darlene D.
Le client n'a pas laissé de commentaire.Debi B.
Le client n'a pas laissé de commentaire.STEVEN P.
friendly helpful staff. easy in and out. truck not clean. oil on floor.Robert B.
Le client n'a pas laissé de commentaire.Richard H.
Le client n'a pas laissé de commentaire.Bill B.
Le client n'a pas laissé de commentaire.Waleska G.
Le client n'a pas laissé de commentaire.Rose A H.
I hurt my back lifting the trailer off the hitch. I was told to go and park the trailer between two campers with no help. my back still hurts.douglas F.
Le client n'a pas laissé de commentaire.daniel L.
Both the Williston Agway and Gulf station uhaul were terrific helpful clean and friendly.John C.
It's a country gas station, and not an obvious UHaul center, but very helpful and pleasant.Paul M.
Le client n'a pas laissé de commentaire.Theodore S.
Clerk didn't know what he was doing and had to call another employee to come in to process the pick-up. I paid cash for the truck, but clerk didn't override the credit card, so my bank account was also charged. After calling U-Haul several times, I had to drive back to Honeyoye to get a check from the dealer to refund my cash payment. Having to drive over an hour to get the truck is unreasonable when there was a U-Haul location two minutes from my home. When a truck isn't local, it should be U-Haul's responsibility to transfer the truck to the desired pick-up location rather than requiring the customer to drive more than an hour out of his way to get it. Also the location in Honeyoye didn't have either of the dollies I ordered and no pads. I had to go to the local dealer the next morning to pick those items up. I was very displeased with U-Haul's service overall, and I WILL NOT rent from U-Haul ever again.Russell D.
Le client n'a pas laissé de commentaire.Amanda W.
Very friendlyRobert G.
Very friendlyRobert G.
If U-Haul would like to change the drop-off location for a one-way vehicle, they should contact the customer before the customer signs a contract. I had my drop-off location changed to another county after I signed my contract. When I called customer support, I was told that the new location had been agreed upon all along. I had the original signed contract in my hand when I was on the phone with the representative and they still refused to acknowledge that the drop-off location had changed. Even when I requested mileage / fuel reimbursement, the only solution I was presented with was dropping the vehicle off at the original location and potentially being charged a fee for returning the truck to the "wrong" location. After calling back and reaching a different representative, I was able to arrange returning the truck to a closer location, but one that was still 7 miles further away than the original location.Anthony P.
This was not the location we had booked. The original location gave away are truck. The whole experience was a nightmare. Thanks for ruining our college graduation weekend.tamara M.
Le client n'a pas laissé de commentaire.Brian N.
Le client n'a pas laissé de commentaire.CARL B.
Friendly folks, got me checked in quickly and on my way.GEORGE M.
Le client n'a pas laissé de commentaire.William S.
The guy that helped me out was incredibly nice and helpful. I really appreciated that! I would definitely recommend uhaul to anyone.BRANDY M.
Le client n'a pas laissé de commentaire.Paige H.
Le client n'a pas laissé de commentaire.JEFF H.
Le client n'a pas laissé de commentaire.Craig S.
Have the size of the truck that we requested available at the location that we requested instead of having to drive an hour out of the way to get it. The bigger truck would not fit into our driveway.LEAH R.
Le client n'a pas laissé de commentaire.GARY H.
Le client n'a pas laissé de commentaire.JEFF H.
Le client n'a pas laissé de commentaire.SCOTT M.
Le client n'a pas laissé de commentaire.Heather M.
They loaned me a cart and saved the day.GREGORY G.