The app wasn't working and we had to call UHaul, it took 30 minutes for the issue to get resolved before we could self check out.Ann M.
Customer Reviews for Self Storage Center #2
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Frankfort, KY 40601
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - ven : 9h am à 5h pm
- Sam : 9h am à 2h pm
- Dim : fermé
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
The lady working there was an excellent help !Scott R.
Le client n'a pas laissé de commentaire.LaMichelle H.
The inside of the facility is lived in by the employees. There was a horrible odor of filth, body odor and cats. One of us is very allergic to cats and ended up being triggered and suffered that whole night at work even with medication. But the worst part was the glass counter was touched and leaned upon before the lights were turned on to complete paperwork. When they were turned on, it was then apparent that there was animal feces and what appeared to be cat vomit all over the counter. They had to shower after leaving from the cat irritants and the filth exposure. Thank God we do not have young children that had to accompany us on this day. This is an unsafe environment. We will not return to this location no matter what.Traci W.
Le client n'a pas laissé de commentaire.FD R.
Le client n'a pas laissé de commentaire.Jason H.
Le client n'a pas laissé de commentaire.Brian D.
Very good experience. Clean and well maintained vehicle. Extremely friendly and helpful staff.Robert M.
Le client n'a pas laissé de commentaire.Clifton M.
Le client n'a pas laissé de commentaire.Mrutyunjaya K.
Le client n'a pas laissé de commentaire.Cyndi P.
Le client n'a pas laissé de commentaire.SHARON C.
Le client n'a pas laissé de commentaire.ThomasE M.
Le client n'a pas laissé de commentaire.Edna C.
The graffiti on the trailer was a bit concerning. The UHaul app is terrible. I spent at least 45 minutes trying to check the trailer in after hours. It would not upload the required pictures. I finally went to uhaul.com and checked the trailer in.Michael F.
Le client n'a pas laissé de commentaire.Diane P.
Le client n'a pas laissé de commentaire.William R.
Le client n'a pas laissé de commentaire.ron L.
Location and employees were great, kind, and helpful.Bryson J.
Le client n'a pas laissé de commentaire.Marla H.
Le client n'a pas laissé de commentaire.ARISTEO C.
The customer service was great. This was my first time renting a uhaul, everything was greatCOURTNEY M.
Great Customer Service, Thank you!!Darrell K.
The mobile dropoff experience was nearly as frustrating as my mobile pickup experience was. The website crashed several times when it needed to load a new page. Once even at the very last step, which forced me to have to start from the very beginning. Fortunately, I was able to go inside and drop it off in person. I should have just done that from the beginning. Would have saved me half an hour of frustration. It was aggravating enough to make me never want to use Uhaul again.Alex F.
The truck was not clean. There was dirt and a dirty fork on the dash and trash under the seats. The back was fairly clean and in good condition. Picked up the truck in the middle of the snowstorm and they cleaned off the windshield and mirrors and started the truck while I finished the paperwork. I noticed when I dropped the truck off that one of the back tires was low and needed to be replaced as the tread was very worn.DANA H.
Le client n'a pas laissé de commentaire.Adam S.
Le client n'a pas laissé de commentaire.AARON J.
EVERYTHING!!! This was the WORST EXPERIENCE I HAVE EVER EXPERIENCED! I am writing to the Better Business Bureau and not to mention post my experience on Social Media. The truck was in horrible running condition, and there was NO GAS IN IT!!! I should of moved by 11 am on Saturday but instead it was 9:30 on SUnday evening. I had to be at work by 8 am the following day. HORRIBLE HORRIBLE HORRIBLE!!! You really need to be ashamed of Yourself!!! If you would like more details please feel free to reach me at 859-213-1627Melissa E.
Le client n'a pas laissé de commentaire.REBECCA B.
Le client n'a pas laissé de commentaire.Eboni T.
The original location and time was moved without my knowledge. The second location I picked the truck up from was fine, but I had to walk a mile and a half to the second location in the rain because no one notified me that the location was changed.NATHAN C.
Nothing. The lady working was wonderful! Very nice.Jerry R.
The truck leaked and ruined everything we had inside of it!! I've had to spend hundreds of dollars replacing our damaged items because this truck leaked during the rain.TRINITY W.
Le client n'a pas laissé de commentaire.David S.
Fix your website to be better user friendly Went to facility just to get what I needed because your scheduling dept never called back. I would definitely recommend this location. Lady was very helpful and great to deal with.FLOYD H.
Inside truck was a little dirty and not sure what the deal was but the truck did a lot of bouncing, could have been the tires out of balance but drove straight. Was long process to do the phone app.Jana C.
Le client n'a pas laissé de commentaire.ROBERT C.
Le client n'a pas laissé de commentaire.LINDA B.
The representative was very helpful and attended to all our needs. Very nice lady and would recommend to anyone that needs to rent a UHaul trailer. Merci.DON P.
Le client n'a pas laissé de commentaire.GLENDA F.
Le client n'a pas laissé de commentaire.Thomas P.
Le client n'a pas laissé de commentaire.Dan F.
Le client n'a pas laissé de commentaire.RICHARD B.
Awesome location! I always try to rent from this location if at all possible!CHRISTOPHER H.
The building had a strong Oder of marijuanaJustin R.
The person there was wonderful. Although I have experience with trailers, the lot is acceptable, but tight for pickup and return. I was lucky that I used my car jack recently so I could lift the tongue of the trailer, as I do not have that body strength. The woman there was a more important factor, and created a good experience. Overall a good experience.JONATHAN V.
Le client n'a pas laissé de commentaire.Johnnie W.
Le client n'a pas laissé de commentaire.David S.
Le client n'a pas laissé de commentaire.William B.
the lady i rent from EXCELLENT nice sweet she a keeperDAVID C.
The whole experience was great!DAKOTA C.
Le client n'a pas laissé de commentaire.STEPHEN W.
Le client n'a pas laissé de commentaire.Teri L.
Very nice customer service!CARDRICO M.
Le client n'a pas laissé de commentaire.THERESA L.
Le client n'a pas laissé de commentaire.JAMES B.
Le client n'a pas laissé de commentaire.DAVID C.
Le client n'a pas laissé de commentaire.Theresa L.
Sales associate was super helpful and friendly. Was knowledgeable and even stayed late past closing to let us get there in time to pick up the rental. She was wonderful!DARRELL S.
Missy was wonderful to work with, she was very accommodating with my situation. Highly recommendSHAWNA B.
Le client n'a pas laissé de commentaire.DANIEL U.
Limited space for backing in trailer.William W.
Office was in transition of remodeling but was still decent. It has a light odor from the animals that reside there. If a customer is allergic to pets, I wouldn't recommend this location without disclosing that information first.Erica R.
Le client n'a pas laissé de commentaire.Michael F.
Everything went great! Picked up a car hauler and everything was in perfect working order on it!ANDREW L.
Le client n'a pas laissé de commentaire.GREGORY Q.
Le client n'a pas laissé de commentaire.Philip B.
Le client n'a pas laissé de commentaire.Joey C.
Le client n'a pas laissé de commentaire.Wes D.
Nothing I can think of.Gary G.
Nothing.. agent was very helpful and easy to work with.. I will use her location in the future.Ed S.
Excellent customer service, nice place, super easy to work with and I will definitely rent from here again.Benjamin Y.
Seriously the best experience I have had????Bryan L.
Le client n'a pas laissé de commentaire.Dolph D.
Le client n'a pas laissé de commentaire.Thomas M.
Missy was amazing very good customer service experience.Yolonda M.
Great & friendly, moving is stressful enough and this was the best Uhaul place I've ever rented from and I've moved alot all over the states Thank you very much, Nancie Reidnancy R.
Le client n'a pas laissé de commentaire.James H.
Employee was very friendly and helpful.Clinton A.
Office very messy.VICKIE E.
Door on trailer was improperly repaired and would not open well. Had pre checked in but it still took 45 minutes to get contract and equipment. No help in getting trailer hooked up. There was drywall dust and dirt in trailer from previous user.Paul S.
They were extremely nice and helpful.Tammy B.
The truck I rented was unsafe to drive. The engine would rev by itself to over 4000 rpms when shifting to drive and park at times. Twice when I put it in Drive the engine would rev to over 4000 rpms and the brake would not hold it. You had to shut it off to derev the engine. I advised the local shop of that when I turned it in.James K.
Staff person was friendly and helpful, however, was unsuccessful in correcting an issue with additional charges assessed for late drop off charges when equipment was returned on time.Darin S.
Le client n'a pas laissé de commentaire.Paul P.
Yes and very nicethao M.
There was no one present during posted business hours to accept my return. Completed return by phone.Donald M.
The process was new to the location. It took 50 minutes to process the paperwork rent the truck. The check engine light came on as soon as I started driving the truck and the check gas cap light was on when I rented it and stayed on the whole time.Ron F.