Customer Reviews for Southwestern Automotive
(Concessionnaire U-Haul dans le voisinage)

221 évaluations

8615 S Western Ave   Oklahoma City, OK 73139
(Mi S Of I-240)

(405) 631-8857

Heures d'ouverture de l'établissement

  • Lun - ven : 9h am à 3h30 pm
  • Sam : 9h am à 2h pm
  • Dim : fermé

Services dans cet établissement :

Pour nous contacter

(405) 631-8857

8615 S Western Ave
Oklahoma City, OK 73139
(Mi S Of I-240)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - ven : 9h am à 3h30 pm
  • Sam : 9h am à 2h pm
  • Dim : fermé
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
2

This was not my requested pick up location. Equipment was old and worn out. Smelled like Marijuana in the office. Office was cluttered with junk and filthy. Not a fan!!! Drop off location was good but I must have passed five UHaul locations while driving to Groveland Florida.

Steven K. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Bryan G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jason C. 
Évaluation :
2

The after hours drop off app worked well. This particular drop off location was really run down.

Andrea Z. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Chris F. 
Évaluation :
4

Made reservation for trailer and utility dolly. Got to dealer and no dolly available. Had to drive 15 miles to another Uhaul dealer to get one. If there is not equipment available at a dealer why do you allow it to be reserved?

Jeffrey D. 
Évaluation :
2

Lower the rates

Amy F. 
Évaluation :
2

There was never anyone there- the yard is littered with trash and disgusting filth. The only reason to use this place is that you can check the vehicles in via the app- which we LOVE!!!! This looks like a crack den- I would NEVER go there after dark!!

David M. 
Évaluation :
3

A little better road signage- kinda hidden😁

CANDICE M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Donald C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Charles B. 
Évaluation :
5

Very easy to unload- love that app- easy peasy rentals !!! Thanks!!

David M. 
Évaluation :
3

Location in office filthy and no seats for customer. Took truck back before time and someone was there but refused to check in truck and did it two days later. Had me leave key in mailbox while they sat in their car and watch me drop key off. The price they charged me was correct.

Jessica C. 
Évaluation :
2

Equipment was not ready at pickup time. Appliance dolly that was reserved a week in advance was not there. The office smelled like marijuana.

James D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles G. 
Évaluation :
1

Horrible experience

Jesse H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

VICTORIA G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Dolores B. 
Évaluation :
3

Make sure the truck is drivable before pick-up date

Monica M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lara K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Isaac S. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

ALLISON L. 
Évaluation :
1

Homeless people live on on the property and around the U-Haul trailers. The office is dimly lit smells of weed and it's packed to the ceiling with motorcycle parts and car parts. I would never send female there by herself

DANIEL I. 
Évaluation :
2

Pick up location really dirty, off road, and hard to find.

Linda C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

E LEE R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrew W. 
Évaluation :
1

Do a regular check on your tires before a client rents a box truck rental!!! I had 2 blowouts I thought an explosion happened! That was a lil before 7am and it's 12:30 now! I have had zero help from the management team for which I'm returning it to! I'm still stranded! I've called the uhaul I'm supposed to be returning it to and I got not much further!! Just another phone number with the same recording! To make matters worse I take a glance at the total of my bill it says $.89 per mile at 189 miles! I'm like dude can you please adjust my bill! I HAvnt even gone 20 miles! I've been stranded since I got in it! I'd had just ditched it by now but all my belongings and furniture is in the back of the 20 foot box truck! I'm wanting to complain to the correct top of command! I'm not getting service I know is fair! When I try to call the uhaul rental return in Okc the guy won't answer the dang phone! Nor text me back! Hello? You have a return client that's having a heat stroke nearly stranded !!! I had to use what money I had go get water dehydrated from being in the heat! I will NEVER be using uhaul again! I'll send a complaint everyday if I need to!!I have been on hold for another 40 minutes currently

karrie T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Randy H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gregory Trent D. 
Évaluation :
2

Good people at this location

Richard M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ben P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

REBECCA R. 
Évaluation :
4

Paul was awesome.

Daniel R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ben P. 
Évaluation :
1

The place looks like somewhere one would find the body of a missing person.

STEPHANIE L. 
Évaluation :
5

Unfortunately, I arrived at this site after hours and was unable to interact with someone. Disconnecting was easy enough and there was plenty of room to drive in, manuver around and drop off the trailer. When I called the next morning I spoke with a gentleman who was very helpful and assured me that he saw the trailer and would be contacting U-Haul soon to inform them of it being there. I did receive the email shortly stating that the trailer had been checked in. No fuss, no muss and no hassles.

JAMES S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jessica C. 
Évaluation :
5

No issues! The guy was great

ROBERT S. 
Évaluation :
1

Very hard to find location. Office area extremely junky and dirty. This place does not represent your company.

Ken P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHARLES J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kerrick N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gary f S. 
Évaluation :
5

Everything went smooth, he was very helpful.

sheila W. 
Évaluation :
1

this place was very dirty and strong weed smell. the guy did not even asked me any questions just asked me for my ID and Credit Card and charged me for "safemove" without my permission or signature. I have also escalated and no one called me back. I am so upset with my whole experience. This is unacceptable.

Eliezer G. 
Évaluation :
5

The location is very hard to find..They need a sign on Western because it sits a block off 86th and Western.

Wanda K. 
Évaluation :
5

Phil was friendly for deliver and drop off. Will use this location for future rentals.

Kevin D. 
Évaluation :
1

Not sure who the owner was but I imagine it was the fellow slouching at his desk hidden away on the back room who was disinterested in helping me help him to get the trailer checked in... it seemed he was asking questions of me to be difficult rather than to get to my needs and check the trailer in. As for his apparent helper that was outside doing some sort of cleanup work around the Uhaul vehicles, he walked around me several times without acknowledgement as I took action to begin a self-guided check-in. Then it seemed he got involved with his cleanup work, I came to a stopping point and went over to him to ask for help, he continued with his work keeping his back to me as I patiently waited 5-10 feet from him for an agonizing 2-3 minutes. Approaching the three-minute mark I tried to make verbal contact but got no response. That's when I walked in to contact someone inside the building as mentioned above. After not receiving help from the person inside the building, I finished check-in by myself. As I was completing my check-in, the inside attendant approached and said "I wished you hadn't put it there." I was done and outta there.

Bradley W. 
Évaluation :
2

Mud on floors. Overhead light missing. Window very difficult to raise..facility particularly uninviting. Truck in need of a good cleaning.

Roland L. 
Évaluation :
2

Smelt strong of Marijuana, not friendly, dirty and my truck had mud foot prints all in the cab

Carol C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JOHN G. 
Évaluation :
1

The truck was not available on the time scheduled and the whole place was locked down and not open for business. We were on a time crunch anyway and so it made for a stressful day. When we came back later to get the truck the attendant was rude and acted like it was our fault that he was late.

Paul J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeff L. 
Évaluation :
5

Aucun

demetrius F. 
Évaluation :
1

The location is blocked by a chain across the entrance even though it is supposed to be 24 hour drop-off. I contacted the location the next day and they said, "It's ok to just leave the trailer on the road outside the chain." I did not feel comfortable doing that. When my husband dropped it off the next day he said that it was very shady and didn't feel comfortable for me to drop it off myself there alone.

Wendy A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Alaina W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ailema T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amber A. 
Évaluation :
2

The area seemed dirty, unkempt, and shady. Thankful I did not return my truck here after dark.

Sierra P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Terry W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bob D. 
Évaluation :
5

We returned after hours.

Edward S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Richard S. 
Évaluation :
4

Overall experience good. However, I take exception to be charged $5,7 for fuel, for a total of 4,6 miles. Acknowledging that it would have cost me more to drive and find a gas station to add fuel. But $5,7 is excessive for this distance. I have pics of actual fuel gauge, there is only the slightest of movement.

Timothy T. 
Évaluation :
1

My email receipt was never sent.

Robert M. 
Évaluation :
1

They charged me an extra $21 on gas that despite it being at the level required to bring it back. I took pictures of the fuel meter before and after. The representative was also rude as well.

Keonte M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Ricky D. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Kaitlyn T. 
Évaluation :
2

Hard to find. Not a professional looking place at all.

William H. 
Évaluation :
2

The truck wasn't set up correctly when I went to pick it up. I had other obligations and had to leave and come back later. It took several phone calls to correct. By the time it was set up correctly it was dark and I couldn't see all the red dirt inside the truck. The location is dark and I didn't feel safe. The app for after hours pick up kept saying no network connection even with 4 bars from my carrier, it took forever to get the pics uploaded and get my code to have access to the key.

Rebekkah J. 
Évaluation :
1

The 'office' was dirty and cluttered, disgusting actually. The u-haul sign sits OFF the main road and was maybe one foot by one foot. We drove by the place twice before finally seeing it due to no signage. The man was courteous and helpful, but the surroundings leave room for improvement. We will rent from u-haul again, however it will be a different location.

JIMMIE ann F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Janine C. 
Évaluation :
5

The inside of the cab was dirty: the windshield, inside and out, the floor had spilled drink, the dash, cup holders, seats....everything was sticky, dirty, grungy

Tammy S. 
Évaluation :
1

Let me start by saying I just had surgery on my collarbone. So I am one arming everything slowly. I call the location to verify pickup and time. Ask if I can come early. He says no problem he gets there between 8:30 and 9. I said awesome I'll see you around that time. I show up with my dad whose dropping me off. Walk in and stand in front of him for a min or two. He then answered his phone had a conversation. Hung up. Did something on his computer. Then answered his phone again had another conversation. Hung up. A minute later said you the one going to Texas..... we stood there for over 5 min without any acknowledgment bad start but gets worse. I also ordered blanked and two dolly's. We ask if everything was already loaded he said no we have to get two Dolly's from behind us and get the blankets out of a car. It was pouring rain out side I have one arm..... he pulled up the truck. My dad took the Dolly's and loaded them into the truck while he unlocked a wrecked car in front of the building. He grabbed his umbrella and started handing me the blankets to load them. I just had surgery and he could clearly see my left arm was ina stabilizer.. he stood at the car door under the umbrella handing me at couple and my dad a bunch We were soaked and unimpressed and had no clue if w me had got the right amount of blankets as he was pulling them one at a time out of the car. So now I'm soaked. All the blankets are we. I'm in pain. He just walked off. We had already done the paper work. I was very pissed but had moved on the clock headed to my house. The truck was great. The trip was fine. I returned it. They were nice at jjs auto. I'm still mad and want a call back

Randy S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Greg L. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Lonnie A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mike H. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

tim J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Clint S. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Randal W. 
Évaluation :
5

Thank you Paul for being so kind and informative.

Carla N. 
Évaluation :
5

I dropped the truck off after they had closed, but it was very easy to do.

Jackie L. 
Évaluation :
3

The guy there needs to give out correct information. I had to secure the deposit with my debit card and paid with cash. I asked him when the funds would be put back on my debit card it's not going to take like 7-10 days is it? He said no it should be back on there in just a minute if not by midnight. Here we are the next day and still no funds released back to my debit card.

WARREN S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Roy R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

mary S. 
Évaluation :
1

Scammed me on my deposit stating that I did not fill the tank up like it previously was. Extra charges, fees. BS If I were you I would take a pic of the gas before and after you use it. Beware!

Debrisha L. 
Évaluation :
5

Paul is great, but this particular truck was garbage. The power steering barely worked, the truck struggled shifting and wasted way more gas than needed, and it rained in TX this morning which exposed leaks in the cargo area. I for some reason cannot seem to have a smooth experience with U-Haul, so I'll go ahead and assume it's just bad luck on my part and look elsewhere next time. Also, air fresheners would go a long way. This truck cab smelled like someone moved a petting zoo after a rainstorm in it. A 20ft truck shouldn't handle, shift, turn, or use more gas than a 26ft, right?

Michael S. 
Évaluation :
4

Uhaul juggled me around due to a truck shortage, but I was able to get in a truck. Staff was friendly.

Robert C. 
Évaluation :
1

Far cry from clean and inviting!!!! This is a salvage junk yard!!!! Creepy and nasty! The inside of this office is even trashed and partially vacated. Literally! The guy doesn't have a great bed side manner. Came across as unfriendly. We dropped the truck off with the exact amount of gasoline as when we picked it up. He said the contract said 1/4 full, but the owner at Full Throttle (pickup location) said it was just under 1/4. I couldn't confirm what was on the contract, as Full Throttle couldn't print me a contract and I had no data service in his area to pull up an email. I thought he changed it, I trusted him! DO NOT TRUST U-HAUL, FULL THROTTLE OR SOUTHWESTERN AUTOMOTIVE!!!! This guy said he just had to speak to owner at Full Throttle and it would be resolved. He didn't follow up with him, it isn't resolved! I am being charged $85 for what would have been another $2 to move to 1/4. which it wasn't on when picked up!! They have now taken the last $2,51 out of my account (this account is strictly for shit like this, they will not get another dime.) $30 of this charge is a late payment fee!? I paid upon pickup, how is this late????? No one has returned my calls! This will be posted on every social media website as well as the review page for Southwestern Automotive!!

Erin T. 
Évaluation :
1

The man is lying about the gas. I return truck with more gas in than it was when I got it. He claim I went 37 miles dont believe. My truck follow the uhaul and not even 37 miles on mine. I will never use this location dishonest man

sheneetra S. 
Évaluation :
1

WORST EXPERIENCE WITH AUTO TRANSPORT DID NOT FIT MY CAR AND I HAD TO RETURN, FALSE ADVERTISEMENT

stephanie G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jesse W. 
Évaluation :
4

Dropped off after hours

Jesse W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Stanley S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEREMY LADELL G. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

James S. 
Évaluation :
2

Upgrade the facility being used for rental. It was an automotive repair or holding area. Entrance not clearly marked of where to go for renting U-Haul trucks, trailers etc..No place to sit when waiting to have truck checked in, dirty floors, not carpeted, office was a mess and rental person was learning how to trade stocks each time I went in.

Ron D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHARTEL K. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Phong T. 
Évaluation :
1

This place is a dump! If I hadn't needed to rent a truck to help my granddaughter move I would have gone somewhere else. This place was full of junk cars and trash. I would not recommend this place to anyone. Oh and I'm being kind with my comments....

RAUL R. 
Évaluation :
2

Could have been better if the owner could re-arrange the yard and keep separate area for uhaul. The place looked more like a junk yard than the uhaul dealer.

ARJUN K. 
Non les évaluations ont été soumises pour cet établissement.

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