Customer Reviews for Specialty Stone LLC
(Concessionnaire U-Haul dans le voisinage)

Évaluation :

1

I think this guy is renting the trailers for cash and not documenting it. This is what I got from him when he told me I couldn't have the trailer that was on my order because he had rented it for cash that day.

Évaluation :

3

The truck was dirty and sticky on the inside. The truck acted and sounded like it was about to fall apart. Also I was charged twice and more than the amount that I was sent a receipt for.

Évaluation :

3

Without giving my whole story; It would be EXTREMELY helpful to be able to split the payment between 2 sources.

Évaluation :

3

The inside of the truck floorboard was dirty and the window was down and it had rained and the dirt was mud on the passengers side and the door handle was full of water.

Évaluation :

4

There was cigarette ash all in the cab and it reeked of smoke. I informed the gentleman at the desk and he said he couldn't smell anything his nose didn't work. But I didn't like moving my stuff that picked up the odor but what other choice did I have.

Évaluation :

4

Tommy was great! He was very helpful

Évaluation :

3

The agent was very nice and courteous. Very friendly.

Évaluation :

3

When you make a reservation 10 days in advance you don't expect a phone call the day prior saying “we don't have a truck for you, can you change your move date.” I don't understand the purpose of the reservation. They did find me a truck 32 miles away. I just don't think that is good business.

Évaluation :

5

Agent was courteous and helpful.

Évaluation :

1

Was charged an extra day for being a little late (less than an hour) due to traffic. No one was even at location when returned. Truck was returned with a lot more fuel than required. This charge was unnecessary.

Évaluation :

3

Attempted to get a car dolly at a local location but had to drive 40 miles to pick up the item, then drive 40 miles to return it. I had no success in getting U Haul to help me with this.

Évaluation :

1

I am extremely high risk for Covid-19. I reserved this truck with the understanding it would be contactless pick-up. I gave my credit card info online and purchased insurance. When I arrived at the location no truck was assigned for me. My wife had to go into a filthy office and redo all of my work with a man who refused to wear a mask in direct contradiction to local and state regulations stating that he "did not believe in that Covid stuff." He also seemed proud of the fact that a woman who had visited yesterday sat in another room rather than the office because it was so dirty. We also were not provided the insurance we thought we had purchased (we were not charged for it). This location is a horrible representation of U-Haul and should be closed. It is a danger for customers during a Pandemic.

Évaluation :

5

Agent excellent

Évaluation :

5

The place was in an easily accessible location, owner was very nice and knowledgeable. Only issue we experienced was related to the gas...tank was just over 1/2 a tank when we picked it up, the owner said to make sure when dropping it off to make sure it had the same amount...which we did, however the drop off location did not accept that...we had to fill the tank.

Évaluation :

5

Will plays. Five stars. Would go back to this place again

Évaluation :

5

Drop off was made easy by the location manager. Courteous and friendly. Convenient location.

Évaluation :

5

You're perfect the way you are! ??

Évaluation :

5

great

Évaluation :

3

The trailer I rented leaked water. Two of the hand painted cooler stands I was transporting got water on them from front drivers side and ruined the painting. I have rented approximately 7 uhaul s in the past year and was disappointed in the work I had to redo to make these items sellable.