Customer Reviews for Stack And Store
(Concessionnaire U-Haul dans le voisinage)

2 142 évaluations

5045 Ronnoch Blvd   Wesley Chapel, FL 33544
(4 Mi East of I-75)

(813) 782-1900

Heures d'ouverture de l'établissement

  • Lun - ven : 9h am à 6h pm
  • Sam : 9h am à 3h pm
  • Dim : 11h am à 3h pm

Services dans cet établissement :

Pour nous contacter

(813) 782-1900

5045 Ronnoch Blvd
Wesley Chapel, FL 33544
(4 Mi East of I-75)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - ven : 9h am à 6h pm
  • Sam : 9h am à 3h pm
  • Dim : 11h am à 3h pm
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
3

The dolly was forgotten and they did not adjust the bill on their end and since they are not corporate owned they knew the refund should have been done on their end.

Briseida S. 
Évaluation :
5

Nothing! Service was great!

Earlie L. 
Évaluation :
5

I'm glad I went to where I did. I was told my truck that I was scheduled to get was actually in a “need to repair” state so they gave me a different truck that was in much better shape. They actually cared about me and my experience!

Samantha T. 
Évaluation :
1

Staff was not helpful when I called for assistance when vehicle broke down No credit or discount applied and took over 24 hours for assistance to tow truck

Michael M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sidney J. 
Évaluation :
4

Reserved furniture dolly with online reservation. None available when I picked up truck. Noticed this with others in line as well. Shouldn't have reserve option online if not available. Aside from that this is a great location, always use it. Helpful and friendly staff .

Thomas B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

luis P. 
Évaluation :
5

Friendly customer service, quick, prompt.

Jessica P. 
Évaluation :
5

Would of been better if the if the original reservation place actually had the unit I rented instead of getting there and oh sorry we don't ha e that you will have to go somewhere else

Christopher M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

john W. 
Évaluation :
1

Got charged $11,88 for fuel, which I replaced before returning. Was told I would be reimbursed and still waiting. Please correct this issue before I report it to BBB. Last warning. Not the way to do business. EMS.

edward S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Juan B. 
Évaluation :
1

Billing issues. 15 miles total. Refilled 3+ gallons. Returned with more than I used. Charged me $45 for fuel. When I pointed out the mistake, they said it was my responsibility to verify their information even though they know I barely used a gallon of gas for 15 miles.

Anthony C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Keegan P. 
Évaluation :
5

None what's all ever

Jose D. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Wai Ping Y. 
Évaluation :
1

They tried to charge me a day extra for no reason. Very shady store!

Peter A. 
Évaluation :
5

I like everything that you have been able to provide us with all the equipment we needed.

Anthony S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eddy F. 
Évaluation :
5

We were very impressed with this location. They run a tight ship, very efficient and organized. The entire experience was outstanding.

Andrew L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Micah G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephanie A. 
Évaluation :
5

This location is on point, they had everything I needed when I arrived, I spent very little time there. They answered all my questions and I was able to make a future reservation while I was there.. I greatly appreciate when staff is helpful and you can see there is some camaraderie within the staff.

Anthony S. 
Évaluation :
4

Not a fault of this location, but due to lack of training of the staff I ended up overfilling the truck on return (filled it full instead of the less than 3/4 tank that it had when I rented it) because I messed up the fuel calculation needed. This location pointed out how to read the fuel calculation correctly (something the pickup location should have done) but did not give me a credit for the extra fuel. I know that is Uhaul policy and is again not a fault of this location.

Michael H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHANNON W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Joseph G. 
Évaluation :
5

Fast attention.

Javier G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Fred M. 
Évaluation :
5

The staff was very friendly and professional

Ernest T. 
Évaluation :
5

Josh was extremely helpful and answered all my concerns about driving cross country pulling a vehicle. Je les recommande fortement. 

Christine R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jongjit I. 
Évaluation :
3

I didn't get the persons name but I called before I arrived and the person who answered the phone was clueless about everything every question I asked was ughhh or idk let me ask I ended up doing my own research and finding out everything I needed just to tell him what I needed

jimmy R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James V. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ron G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Patricia L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

paul D. 
Évaluation :
1

Poor customer service unable to accommodate my reservation. Had to pay more to get the trailer I reserved. They did not honor the 24-hr rental rate.

Joseph D. 
Évaluation :
5

Quick process for walk in pickup Thank You

Rick N. 
Évaluation :
5

All good

Andrew K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dalila V. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

George G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sonia C. 
Évaluation :
4

Rien

Debra W. 
Évaluation :
5

The staff was really friendly and super helpful and they accommodated my needs. I would definitely recommend them to everyone.

Ricardo C. 
Évaluation :
5

Great service I put extra gas and they reimbursed me great people to work with ! Definitely wish there were more locations like this one

Christopher N. 
Évaluation :
5

Overall experience was amazing! Great quality equipment as well as great customer service! I will only go to this location! The employees here will work for you!! Josh is the best one. He definitely thinks about every customer and will get everything situated for you!!

Keith P. 
Évaluation :
5

Very friendly staff.

Brandy M. 
Évaluation :
5

Very friendly staff and service.

Henry F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

April P. 
Évaluation :
2

I was charged for an extra day, that I didn't even use. Called owner no response. I will not be renting from them again.

Floyd H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Victor T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ron M. 
Évaluation :
5

Good people

hugh A. 
Évaluation :
5

They were awesome!!

BRET G. 
Évaluation :
5

More visible sign by the road. Hard to find.

Andrew K. 
Évaluation :
1

Do stronger background checks on your staff. Monitor your records daily to ensure staff is not stealing money from your customers.

Freddie P. 
Évaluation :
4

The UHAUL App is not a good experience at all.

Kent G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

eduardo S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Barbara S. 
Évaluation :
5

Furnish a broom inside the back of the truck!

Joanne B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrew D. 
Évaluation :
5

They were great people too! They were also nice and friendly!

Brett G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES B. 
Évaluation :
1

(1) let them know you changed their location (2) make sure changed location has everything the requested (3) train your staff on how to hookup a trailer so it doesn't come off driving down the road. Worst experience I've ever had!

Larry M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jennifer A. 
Évaluation :
5

Keep up the great wor! Turning left onto 54 is a pain. But turn right and then turnaround at a stop light a quarter mile down the road.. Great rates on the one way drop off rental. 2 days and 118 free miles. The way to go. Only 40 cents per mile

dennis L. 
Évaluation :
5

It was the best experience I have ever had renting a moving truck from start to finish. I would highly recommend them to anyone!

PATRICIA H. 
Évaluation :
5

Actually I had to take my U-Haul to another location for drop off, Stack and Store 5290, 5045 Ronnoch Blvd Wesley Chapel , Fl 33544 because the original drop off was somehow closed. The manager at Wesley Chapel was extremely helpful, he put my faith back into U-Haul again! He has been trying to call corporate for me to try and get a discount for my horrible experience! He is an awesome manager and very helpful. His name on the drop paperwork is JROBIN2004$! I hope U-Haul will compensate me for my terrible experience with the AC and headlights. Merci

Daniel P. 
Évaluation :
5

Great crew very friendly and professional

Chris C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jose T. 
Évaluation :
5

Nothing that I can think of. The representative that is spoke with on Sunday was very clear about the rental process and what was required of me. The cargo van I rented was very clean, well maintained and was ideal for my use.

jacob J. 
Évaluation :
1

The gauge wasn't working well l paid 60 $ on gasoline and they are not going to pay me back for the gasoline

nihad A. 
Évaluation :
5

Both representatives on-site were extremely friendly and helpful. They made the entire experience an enjoyable experience. They deserve to be recognized for there professionalism and just being genuinely good people.

Christopher R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Faustino V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James B. 
Évaluation :
3

The 15 ft. truck we rented for a long haul furniture pickup in NC. The truck had 164 000 miles and the drivers seat felt like twice that. It ran rough from the beginning and ended with a check engine light on. We drove over 1100 miles and averaged only 8 miles per gallon. I will seriously look elsewhere for my next truck rental....$0,79 per mile for a worn out truck is atrocious!

William AND S B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ronald P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kevan E. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

John B. 
Évaluation :
5

Very accommodating and friendly staff.

Jason C. 
Évaluation :
5

Trucks need running boards for us short women to get in and out of, Other than this, it was a great experience and will us this company again, thanks

nancy M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jim G. 
Évaluation :
5

Easy, quick and efficient. Used this location multiple times. No issues.

Gerald F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michael M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Debra D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gary O. 
Évaluation :
1

Terrible experience all around. Received a call from this location about ten minutes before the pick up time and was told the truck I had reserved was not available due to an issue with the truck turning off while being driven. I was told I would have to pay more for another truck since they didn't have any other trucks that I would be able to drop off at another location. After having gone back and forth with the employee for almost thirty minutes, he finally conceded and adjusted the price to the previously agreed upon rate. The truck was filthy on the inside and had to be cleaned before loading it. Upon returning the truck I let them know that the gas gauge was just barely below the quarter tank line and I would pay for the charges since it wasn't exactly where it was when I picked it up. They told me not to worry since it was so close, they would adjust it. Minutes after leaving I got a call from this location being told it wasn't possible and that I would indeed have to pay for the gas to be returned to the correct level. I was told before leaving with the truck that there would be a charge of $5 per gallon, but after dropping it off and leaving that changed to $5.50. I wasn't worried about the difference and told them to go ahead and charge me for the gallons that had to be replaced since it wouldn't be too much, only to then be told that I would be charged a minimum of $30 for the missing gallons. Not wanting to argue with the employees during the middle of my move, I agreed to just pay the $30. Upon receiving the final bill I was charged $63 for them having to put 6 gallons in the tank, which was significantly more than what was in fact missing. I'm not sure if the employees at this location are under trained or just not entirely sure of what they're actually meant to be telling customers, but between the inconsistencies and overall inconvenience of renting from this location I would not recommend anyone use this location.

Richard H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Josefina M. 
Évaluation :
4

The staff were extremely helpful. They were concerned about my auto transport not being properly installed and advised me that I needed to contact corporate.

Tanisha D. 
Évaluation :
4

That location is the only place i rent from, i have used them multiple times. They are fast and always have the trucks ready

ANIE C. 
Évaluation :
5

guys were helpful . i'll be back

Frederick W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LJupco M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Betty L. 
Évaluation :
4

Great customer service and attentive. Clean truck and it was in a good working condition

Anthony M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOAN F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John B. 
Évaluation :
5

Very friendly staff. I was in and out quickly.

Walter G. 
Évaluation :
5

S.O.

Cecile L. 
Évaluation :
5

The staff were helpful, courteous and friendly. I've rented from this Uhaul location before and it's always the same. That is why I come back to this location whenever I need a trailer rental.

Efrain R. 
Non les évaluations ont été soumises pour cet établissement.

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