The prices were very reasonable and the staff were super friendly and helpful.
Joshua W.
Customer Reviews for Stor It Self Storage Chicago St
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
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The lady who helped my husband initially was quite nice and helpful. We were not allowed to keep it for the 24 hrs we needed it. We returned it over an hour early from their requested time and she was snarky and snappy and downright nasty. Because we had to go quite a ways in the opposite direction to get the truck, our mileage was reduced to $.99 per mile. She told my husband she wouldn't honor that because they were just a small business, despite U-Haul corporate indicated they would. Hmmm. not my best experience with U-Haul. More than likely won't use this location again.
Charles E.I did not like having to sign a document stating i will be charged for damage caused from a collision even if im not at fault.
Alfonso R.Manager was very rude. I've never dealt with someone so unprofessional.
Jordan D.The location employee was fantastic and very helpful.
Fredric N.I have no comment about this at the facility was closed when I drop the truck off so I left it in the parking lot put the key in the dropbox
Donald L.the box when returning the key would not open, we had to put the key in the drop box.
Myrah H.Great Customer Service :)
Isaiah M.The door is always locked to the business and the guys said he wasn't going to charge us for the utility dolly because they didn't have an appliance dolly. He said he was going to tell the Manger. The next day I asked the manager about to confirm. She stated she knew nothing about it and that's not how they do business. So she charged me and they went against their word. Very unprofessional and the manager became very rude when I was telling her about the dolly situation.
Trena R.Very friendly and helpful staff. Thanks again.
JUAN C.On this particular truck, ramp needed attention.
CHARLES N.The customer service rep at the location was so sweet and nice!!!!
Austin Wesley I.Friendly quick service.
JAMES DARRELL R.Explain the lengthy process that is required to return uhaul so that people returning a uhaul will show up with @ least 30 minutes to take all the pictures and figure out how to return it b4 the time agreed to on contract.It took us 30 minutes at least to do all the things required.
SEAN B.She was very kind and helpful. I was nervous and she answered all my questions which helped set me at ease. Merci.
Ivar B.Always use for 30 years or more.
Sherry M.truck need a little cleaning especially front windshield and side windows.
Larry R.Rochelle and her staff are great I would never go anywhere else.
Jessica E.very friendly and assistance was great
Patricia W.Include the items we rented (dollie)
Ginger M.It was great ??
Bryan W.Very friendly service
keith H.The online check-in is absolutely ridiculous. If it works smoothly I am sure it is great, but when it doesn't, like what happened to me, it is an absolute nightmare! When another human being cannot check me in and help me pick up my truck there is a huge problem. It took me nearly two hours at the location to fix online issues (the check-in process) and I feel that is unacceptable. I will not use Uhaul again.
christopher D.Was charged for gasoline when I returned it just as full as I got it. Their really isn't a specified drop box for after hours and not a number to call to put the keys somewhere. Therefore I dropped the keys in the box for the storage
JOHN J.My rental experience was a mess, but the nice lady at this location went above and beyond to help. My pickup location was changed, my drivers license wouldnt upload, she made a phone call and fixed me up within minutes. Kudos to this location
Steve W.If your business doesn't close until 4pm, do not shut down your computers until 4pm. We arrived 6 minutes before closing (not realizing they closed at 4pm) and the lady turned us away. We were told to do the online drop off. This location doesn't offer WiFi and it's in a terrible location for phone reception. It took us over 30 min and a lot of retaking photos because there was no reception in the area. The lady could have helped us as the business wasn't closed. I hate when people are snots like that. Over priced and crappy customer service.
Krystena Y.Nothing, you guys were awesome.
Fidencio E.Very close to my home. Lady answering phone for business very friendly and helpful.
Timothy R.The complete task of renting a U-Haul truck went well. Rochelle did a good job. This is an excellent U-Haul location.
Steven B.Amazing Customer Service. Very caring people. Made my experience awesome! Very satisfied!
Marissa D.Verify the location is open on stated hours of operation. Came for a 9 am pick-up and no one was on site.
Howard S.Great location and great help from staff
Melvern C.To start try not sending a receipt of payment the day after I return rental then almost 2 weeks later say you never received payment and take it out again. Now my bank is overdrafted. I will never use uhaul again!
RHEA L.Pricing a little high. Should have asked more questions prior to reserving. If had gone down the street could have saved 40 dollars on this short move. Overall went smooth
Derek F.Rochelle was great. Very organized and made it very easy.
Jeff H.We parked the truck where the attendant told us to when we returned it. I received a call that it was blocking a key pad and they charged me $50 on my bill to move it. I'm so pissed. I've been a uhual customer for over 20 years. I followed instructions and was charged $50 extra.
VAN B.Excellent service à la clientèle
The location was fine. Uhaul was difficult to work with. I was called multiple times for the same reason, and one of the Uhaul representatives said if i was not exactly on time then my rental would go to someone else. I will never use Uhaul again.
Kevin K.Easy, not too pricey. Got the job done. Love uhaul's. They make moving easy!!
TIM K.I have always used this location because of the excellent service they provide.
CHARLES M.This was great! Thanks for the help with everything!
KELLY O.Awesome customer service
PAMELA R.Great customer service and communication Definitely will rent again!
ROSALINDA R.