Customer Reviews for Timpanogos Storage
(Concessionnaire U-Haul dans le voisinage)

434 évaluations

165 S 800 W   Heber City, UT 84032

(435) 657-5119

Heures d'ouverture de l'établissement

  • Lun - ven : 9h am à 6h pm
  • Sam : 9h am à 4h pm
  • Dim : fermé

Services dans cet établissement :

Pour nous contacter

(435) 657-5119

165 S 800 W
Heber City, UT 84032

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - ven : 9h am à 6h pm
  • Sam : 9h am à 4h pm
  • Dim : fermé
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Tamra was very patient and polite at both pick up and drop off times.

PAMALA W. 
Évaluation :
5

Meet me with a smile. Quick check out, inviting personal.

Michael J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

john G. 
Évaluation :
5

Perfect rental experience - people that helped were very friendly and knowledgeable.

Richard W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Walter B. 
Évaluation :
5

Not a thing:)

Lindsay M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eric T. 
Évaluation :
5

Tamara was very friendly. Very responsive and quick to see I was helped. Again I was on my way in less than 10 minutes.

Mitchell M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Travis N.  |  Expérience générale 
Évaluation :
5

Super friendly and helpful representative at this location

Mike H. 
Évaluation :
5

Timpanogos Storage is great. I've rented 2 Uhaul trailers for them in the last couple of months. Both trailers worked great. The staff at Timpanogos Storage are super nice and accommodating. I highly recommend Timpanogos Storage.

Michael W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carl P. 
Évaluation :
5

The team at this facility are extremly helpful!

Brian B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cathy A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard F. 
Évaluation :
5

excellent service,Chantelle made the rental experience very comfortable

Arthur C. 
Évaluation :
2

If a customer reserves a vehicle or trailer to be picked up or returned at a certain location, it should BE at that location. It was very time/gas inconvenient (even with a prior text notification) to have to drive 30 miles out of our way to pick up and return a trailer. We won't be renting from uhaul again until that procedure is fixed. Thanks for asking and we hope to see that change so we can rent from you in the future.

Cheri W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vi S. 
Évaluation :
5

Great place, great employees, they were above and beyond helpful

Troy S.  |  Expérience générale 
Évaluation :
5

Chanel was a great help!

Ross M. 
Évaluation :
5

Such delightful ladies. Very helpful with me backing in with my trailer. Thank you for being so delightful.

Carol M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jordan M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ron G.  |  Expérience générale 
Évaluation :
4

Staff was very friendly and helpful.

Brian A. 
Évaluation :
5

Awesome job there. Chanelle De Bois helped me when I first moved in. I originally had a small unit, but after seeing it and feeling it was too small, she showed me the 10X10 unit that was perfect. When I moved out, she was super helpful in getting the truck I needed. Awesome person for the job there.

Robert D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert D. 
Évaluation :
4

The lady running the office was working hard to clean trucks and do a good job.

Colby H. 
Évaluation :
5

Super friendly and inviting. They even called us to let us know about a notebook/journal we forgot in a truck.

Jakob J. 
Évaluation :
5

Chanelle exemplified the utmost in customer service! Thank you!!

Michael W. 
Évaluation :
5

Honestly, this is one of my best customer service experiences anywhere - not just a uhaul, but with any line of business. Their staff are so kind and consistently looked out for my best interest!

Neil G. 
Évaluation :
5

I'm complimenting how easy and fast the process is! It is easy, fast, and very cheap! This is a great service! Highly recommend it!

Pita T. 
Évaluation :
5

Staff was so helpful and super friendly

Greg P. 
Évaluation :
5

Everyone and everything was great! Thank you!

Scott C. 
Évaluation :
5

Great customer service, fun, attentive, office staff….only complaint was silly, complicated and time consuming after hours drop off process…why would you rent me a unit without requiring me to set up profile and then require it to drop off!!! I was told you'd send a text and that I'd click the link to return, that didn't happen. Please update your complicated after hours process of return or just let individuals (that's what I ended up doing after I couldn't get location services to work???) drop it off and check it in the next day as it's always been done in the past. Make it easy not nonsensically complicated. Thanks

EJ R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Devon W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Samuel S. 
Évaluation :
5

Nice people and easy to pick up and drop off.

Dennis V. 
Évaluation :
5

Hands down the best experience i've had with a Uhaul store. Excellent customer service, wide variety of rental options and seamless pick up and drop off. Will absolutely be back for any rental needs.

John S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Frank B. 
Évaluation :
5

The representatives at this location went above and beyond to help me get hooked up and on my way. I would recommend this location over and over. Thank you!!

Clare M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Philip S. 
Évaluation :
5

The computer used to check in had some issues, but was fixed within 10min.

RAY M. 
Évaluation :
5

Everything was great!

Charmaine S. 
Évaluation :
5

Shane was great!

Patrick A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mikhail R. 
Évaluation :
5

Everything was great! No complaints.

CONNARY F. 
Évaluation :
5

Friendly, helpful & knowledgeable

william L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Gary S. 
Évaluation :
5

They are doing a lot of things right.

PAUL B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Edward S. 
Évaluation :
5

The woman that checked me in was wonderful! She had a great personality and did an outstanding job!

kaylene P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David A. 
Évaluation :
5

Not a thing. It was a great experience. Chantal was very friendly and helpful.

Erik Z. 
Évaluation :
5

Nothing but good things to say about Timp storage. Charlene was lovely and very accommodating even when my truck got cancelled and rescheduled last min she did everything she could to help. I very much appreciated her

Lindsay M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jim H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Leo J. 
Évaluation :
5

No improvement needed

MARK P. 
Évaluation :
5

Chanelle was one of the nicest people I've done business with! Thank you so much for the pleasant experience!

Shane H. 
Évaluation :
5

all staff members were pleasant and knowledgeable.

Scott T. 
Évaluation :
5

Chaline and Shane were both very helpful.

Quinn E. 
Évaluation :
5

Keep up the great work

DAVID O. 
Évaluation :
5

Shane and the ladies Timpanogos Storage were great! Very helpful, friendly and made the rental very easy.

Andrew L. 
Évaluation :
5

The workers were awesome

Michael S. 
Évaluation :
1

When I completed my online rental for my uhaul I chose to not purchase the insurance. I have the receipt from U-Haul saying explicitly that I chose no insurance. On pick up day for my U-Haul, I was working so I had a family member go to pick it up. The customer service representative(Chanelle) added the insurance to my bill without notifying me. When I called and asked about it, she told me that my family member approved the insurance sale. This was not true. I have been going back and forth with said representative for about a month now and I still have not gotten back the 75$ insurance fee. I highly doubt that I will get this back at this point. The uhaul I rented was dropped off at the drop off location without any damage. If you want to avoid having charges made to your card without your permission, I would avoid this location.

Scott M. 
Évaluation :
5

Working with Channele was a pleasure. She was extremely helpful and made everything easy. I truly enjoyed working with her.

Tamara K. 
Évaluation :
5

Possibly the nicest person I have ever met

Steven S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Morgan C. 
Évaluation :
5

The asst manager Chanelle is amazing!!

Susan B. 
Évaluation :
5

Chanel is very professional and knowledgeable. We really appreciate the whole team there.

patrick F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ross M. 
Évaluation :
5

Nothing. It was great.

kevin K. 
Évaluation :
5

Everything was great! Chanelle was very professional and easy to work with. The trucks are also very clean and well maintained!

Ty S. 
Évaluation :
5

We were so happy the attendant was so willing to check us in even though we had opted for mobile pick up and it was closing time. There was a glitch with our account and the reservation was not showing up online. She was more than happy to help and very gracious. With her willingness to stay a little past closing time, we were able to successfully pick up our rental. It was super easy and the truck was clean and ready to go. Thank you!!!

Marianne W. 
Évaluation :
5

Nice experience!

Bryce J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sofia G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Keith B. 
Évaluation :
5

The people and equipment at this location are the nicest I've experienced. I will always select this location for this reason.

Leslie K. 
Évaluation :
5

Friendly and Professional. Excellent experience

Ralph B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Allen Dean P. 
Évaluation :
5

Chanelle was absolutely amazing! Her positive, informative and friendly disposition as well as approach was truly refreshing and created an effortless experience; exemplar for how all customer service experiences can be! Thank you Chanelle and team

Matt F. 
Évaluation :
5

I'm sorry I don't know the name of the lady up there working, she is very helpful, friendly and professional

pepito M. 
Évaluation :
5

I used this location twice this week and the girls that helped me out were fast friendly and amazing. I was in and out in less than 5 min both times. Definitely would recommend this pickup location.

Dallas L. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Richard S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeremy T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Travis C. 
Évaluation :
5

This location is excellent!

David H. 
Évaluation :
5

Great service and assistance.

Jim T. 
Évaluation :
5

Nice location, very clean and well organized. Most rentals were clean except for one that was covered in mud.

David D. 
Évaluation :
5

Chanelle was extremely helpful and I felt bad returning a muddy trailer (the outside). Having a hose bib available would be helpful to hose down muddy or road dirt trailers. Thanks Chanelle!

John N. 
Évaluation :
5

Chanelle was fantastic, she made everything so easy for me.

Cody P. 
Évaluation :
5

Channel was very friendly and helpful.

Alice W. 
Évaluation :
5

The person who helped me out - Chanelle - was absolutely wonderful. So helpful and kind.

Trevor R. 
Évaluation :
5

I have used this location and worked with Chanelle on several occasions. Both times have been an excellent experience. The location is easy to get to and Chanelle is organized, knowledgeable and quick. The equipment was clean and functioned perfectly. I highly recommend using Timpanogos U-Haul. John B

John B. 
Évaluation :
5

The representative Chantelle was courteous, patient , professional and an absolute pleasure to deal with… I shall not be renting from any other U Haul locations in Heber Utah… they can learn from this individual what customer service means…

Ashley G. 
Évaluation :
5

I rented here for my big across state move and had some issues locking my keys in my van Tamara and Chanelle were so sweet and helpful. They found a way to get the door unlocked without having to call a locksmith with no extra charges. They made sure that everything was secure so that my trip was as safe as possible. I'm so glad they were there for the first half of this trip. I would highly reccomend this location to anyone.

Amelia W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gordon S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kip J. 
Évaluation :
5

If the vehicle comes back in good condition, reimburse us for the insurance

troy B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARK H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KIRSTON B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joe P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael F.  |  Expérience générale 
Évaluation :
5

My second time renting a U-Haul truck from this location. Both times, friendly/helpful staff, clean vehicle, and easy check-in/out.

Deana P. 
Évaluation :
5

So friendly, my favorite U-haul location.

Erica L. 
Évaluation :
5

Tamara and her staff were awesome to work with!! We were building and selling our home during Covid and it was a very stressful Challenge for my husband and I. We started out renting 1 storage locker and ended up with 4 packed full. Tamara and her staff did everything possible to help find extra storage lockers for us. They were always very helpful and friendly! Thank you for helping us manage a very stressful and challenging time in our lives! I would highly recommend Timpagoes storage !!!

Karen O.  |  Expérience générale 
Évaluation :
5

A fantastic storage facility. I would definitely recommend this facility.

Randi S.  |  Expérience générale 
Évaluation :
5

Timpanogos storage is a great facility, it's maintained well, clean, and the staff is friendly and great to work with!

Erik M.  |  Expérience générale 
Évaluation :
5

My experience was great. The people are very friendly and the facility works well.

David P.  |  Expérience générale 
Évaluation :
5

The facility and staff were exceptional. The facility was always accessible and well- lit. I highly recommend this facility to anyone and appreciate the staff's assistance when needed. Merci.

Leslie W.  |  Expérience générale 
Évaluation :
5

A great Storage facility. The Climate Control is an added benefit. Well maintained and easy access. We utlized for 18 months and enjoyed the security of Timpanogos Storage.

Julia V H.  |  Expérience générale 
Évaluation :
5

Tamara and Chantelle were so helpful and friendly. They made our storage experience extremely pleasant!

Don M.  |  Expérience générale 
Évaluation :
5

Tamera has been extremely helpful both with my storage unit rental and several U-Haul rentals. This place is top notch and I will use them again when needed. Merci.

Todd S.  |  Expérience générale 
Évaluation :
5

Best storage unit I've ever had.

Janelle S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEVE P.  |  Expérience générale 
Évaluation :
5

This facility met all my storage needs. I was very pleased with my experience.

Rose L.  |  Expérience générale 
Évaluation :
5

Very nice storage facility. I drove out from California, returned the trailer to this location, and stored my things for a few months. The ladies at this location were very friendly and the grounds were spotless inside and outside.

Carol S.  |  Expérience générale 
Évaluation :
5

100 % recommend. So clean, such a nice facility and above and beyond help from the staff

Colette A.  |  Expérience générale 
Évaluation :
5

Well located for our needs, Units were immaculate.

Robert F.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Waldo G.  |  Expérience générale 
Évaluation :
5

I highly recommend this facility. The units are clean and secure. I can't say enough about the staff. They are friendly and provide excellent service. I will definitely use this facility the next time I need a storage unit.

Maureen T.  |  Expérience générale 
Évaluation :
5

I just love the girl that works in the office. Very nice, very professional!

Kathy L.  |  Expérience générale 
Évaluation :
5

They could use some ice removal, it was pretty bad in front of my unit. But otherwise, the people and facility are great.

Lori S.  |  Expérience générale 
Évaluation :
5

The Staff was great, helpful, nice and knowledgable. We rented over the phone while living in a different state. The process was so easy due to the great ladies in the office. Our experience was truly great thanks to the ladies in the office.

Teri B.  |  Expérience générale 
Évaluation :
5

Tamra is such an asset to your organization! She is quick, helpful, efficient and is a delight. I hope she knows how much you appreciate the work she does! We'll be back. And because of her service, I'll spread the word to park city! Thanks. Ann

ANN M.  |  Expérience générale 
Évaluation :
5

Tamara does a great job

rick k.  |  Expérience générale 
Évaluation :
5

The site manager was outstanding, the facility was always clean, the pricing for the unit was fair, and I highly recommend Timpanogos Storage to anyone.

Terry H.  |  Expérience générale 
Évaluation :
5

Our experience in reserving units for January was very pleasant. They were fair, organized, and professional. The facility is beautiful and clean. We look forward to storing our belongings there.

Steve S.  |  Réservation 
Évaluation :
5

Facilities are clean, convenient, and the staff was very friendly and helpful. Great experience moving in!

Kathrine N.  |  Réservation 
Évaluation :
5

I wasn't available to move in yesterday, but will be coming over tomorrow in order to get checked into my unit. Looking forward to it. P

Brent S.  |  Réservation 
Évaluation :
5

Very kind and accommodating staff. Facilities are beautiful!

Cassandra B.  |  Réservation 
Évaluation :
5

Great service and facility, will recommend.

William H.  |  Réservation 
Évaluation :
5

Very clean. Brand new! I like the location and the staff was very helpful.

Megan D.  |  Réservation 
Évaluation :
5

Love this place. Management is super friendly, prices are great, and facility is brand new and top notch!

james a.  |  Réservation 
Évaluation :
5

Clean secure temp controlled indoor unit was easy to access. Office staff was very nice and professional.

Steve K.  |  Réservation 
Évaluation :
5

Excellent Location!! Great customer care. I learned Heber Police did not find any damage or sign of theft claimed by Jody K. Management also waived Jody's expenses and tried to meet with her.

Mark H.  |  Expérience générale 
Évaluation :
1

Was robbed, PD came over they saw how it was entered, doors can be opened with lock on manager said find another facility, charged different price every month. No resolution offered poor management.

Jody K.  |  Expérience générale 
Évaluation :
5

The staff was very helpful and friendly. The unit was clean and secure.

Penny L.  |  Réservation 
Évaluation :
4

Still under construction, was asked to leave by work crew .said i was in their way. lost a couple days of moving due to this Mark manager is great.Will be great when complete. Confused about fee.

Jody K.  |  Réservation 
Évaluation :
3

The storage area slab was really dirty; I imagine the dust settled there for a period of time during construction prior to door installation. I would have like to vacuum, but there is no electricity

H B.  |  Réservation 
Non les évaluations ont été soumises pour cet établissement.

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