Le client n'a pas laissé de commentaire.
Angela S.
Customer Reviews for Titus Transmissions
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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The owner was very kind and knowledgeable. Our reservation got canceled for some, unknown reason but he was able to fix it. He provided excellent customer service. Thank you Titus Transmissions.
Kevin C.Complete scheduled maintenance.
Regina Y.Transaction was extremely easy on line. The person we met was very nice and helpful.
Kent W.The people at the front desk were great, I would recommend them to anyone.
Micheal H.We had multiple things happen that made this the worst customer service experience I have witnessed in a while. 1. We were told less than a day before that the truck we wanted was not at the preferred location and that we had to drive 35 miles away to get the truck (which we got charged for extra mileage and had to pay for that gas) 2. The pickup of the vehicle was terrible, we picked up at 6 am, I did everything I could beforehand and when we went to pick it up they had to call 2 contacts to verify me but it was 6 am and no one was awake so that added and extra 45 minutes. Something like that should be done way beforehand especially when some reserves the truck a month ahead of time. 3. When I talked to the person about where to pick up the truck we discussed drop off and she told me to have it there by noon on Saturday and at 9 am Saturday I got a very rude call from U-Haul saying I was late. 4. We called U-Haul to discuss these problems and were told we would get a call back and then we got an email saying “we aren't going to do anything for you†basically. This is a condensed version of what happened but it's not like it really matters because U-Haul customer service doesn't care if you are happy and U-Haul will say and do whatever it takes to get your money and then be rid of you.
Christian M.I cannot submit a poor review for the rental, since the location did a great job getting me on the road. However, the overall experience with Uhaul was unacceptable. The 26' truck and car trailer were reserved one month prior to pickup. The day before the rental, Uhaul informed that the truck and trailer were at separate locations, on opposite sides of town. On the day of the appointment at the original pickup location did not have a truck for us. They informed that Uhaul should have emailed or called to let me know. When the location called Uhaul "traffic" to find another location with a truck, the person on the phone informed that there were no 26' or 20' trucks in Indiana available to rent. I opted for a 15' truck since we had no other choice. The moving experience was difficult and expensive since we had to make more than one trip to pickup our furniture. Very, very disappointing. Obviously you get what you pay for; Penske is more expensive, but at least they secure a truck guaranteed with the reservation.
Christoph E.Rear view mirrors did not work well at all!
Loretta M.Just upset after spending money on gas that they said it wasn't enough and then charged me way more than it was worth
Eric E.Excellent!
Duncan L.Amazing location and and awesome staff
RILWAN Y.The lady think her name was Amy was very nice and helpful.
Scott M.the online check in process took 45 minutes. the website and app kept crashing/making me start over. it was very time consuming and frustrating, would never recommend doing an online check in to anyone
Erin D.The customer service was amazing. They were patient and very detailed with all of the information they provided.
Christie C.Why can't we do mobile check-in at this location.
Chris S.Truck was in very poor condition. It felt like it was going to shake apart.
Robert W.I would go there, but it is also a transmission shop and office is cluttered and extremely dusty. However the female employee is so pleasant and professional would keep me dropping off my rental there.
Bruce T.The truck could have been cleaner. The pictures that came up in the app didn't show the damage to the rear drivers side of truck.
EARNESTINE R.Awesome
Sulihajj Y.Make your website more user friendly so it is easier to check your equipment in after hours.
Gordon M.Couldn't download the photo of the odometer & fuel
Toni H.Corporate deleted the large dolly I had requested. They were also rude when I spoke to them on the phone.
Jim R.Customer service on fucking point. This was by far the best uhaul rental experience I've had in THIRTY YEARS A+ A+ I didn't get the appliance dolly I tried to reserve and it was handled very professionally. And they let me borrow a strapless dolly WHAT A NICE GESTURE Titus: they'll treat you right !
Logan R.Gravel entrance with potholes. Inside is very dusty and extremely cluttered. Person checking in with was extremely professional and friendly was the only positive.
Bruce T.Fantastic customer service and easy reservation process. Definitely will use again.
Jeffrey H.Very friendly and professional staff each time I have rented from them. Would not even consider renting elsewhere. No improvement necessary in my opinion.
Rick R.The pictures of the condition of the outside of the vehicle were not up to date. There were several scratches and dents that were not visible.
Dylan A.After experiencing an issue, this location gave us nothing but yelling at us. After calling the corporate office it was resolved. I would give this independent dealer one more shot.
JOHN G.The lady in charge of the u-haul was exceptional. She called us before our drop-off time to make sure we knew where they were located. She was excellent!!
Cathy S.The parking and hook up area was so crowded for both pick up and return, I won't go back to this vendor. Trailer still had trash from a previous customer on pich up.
Rodney S.Over charged terrible customer service
Jessica G.The service within itself was good and the rep was very nice, although the tires were caked with mud and caused me a little problem first navigating. It was all good and I will continue to use uhaul and trust their service.
Janice B.Better maint. On the truck itsself
Jerry S.They were fast and efficient
Jeff E.Everything was fine
Shondell D.Nothing really. Everyone involved with this rental was very professional, efficient, and courteous. The whole process was very easy. I would definitely rent from here again.
RICK R.I was unable to use the app to pickup the vehicle. The staff jumped in and made a frustrating moment a happy experience with great customer service. Thanks again.
KARL K.It was a great experience!! Annette in reservations in Avon was super sweet and helpful. The truck had to be changed to a larger truck(U hauls issue). The lady who called to inform me was also very cheery, we wanted to change the time of pickup to earlier and once again the lady in reservations was extremely helpful and had a great attitude. It is refreshing to deal with a company who employs such outgoing and professional people!! THANK YOU!!
Gregory C.First- The parking lot is extremely small and it was difficult to back out of the space. Second- I do not feel that this is a location issue as much as a U-Haul issue. It took me 30 minutes to "confirm" my truck. They had to call two people to "verify" me. This is all in great, but at 7:00 am anyone I work with, would be getting ready and not expecting a phone call from U-Haul asking for their permission for me to pick up the truck. You asked for picture of myself, and my drivers license. It was dark out so getting a "selfie" took 3 pictures and my license took the same. This all should be completed at the reservation and not the time of pick up. I rent a truck from you at least 2-3 times per year as I work with individual with disabilities. When they chose us as a provider, we move them, my team does.
Nicole H.Windshield wipers did not work on our rental truck.
DEVON B.Very good experience great people at Titus
KEVIN Y.Staff was extremely helpful and everyone friendly. Thanks
Arlene K.Great customer service by facility
MICHAEL L.Nothing at all, great service with great people.
Newman M.Nothing. I was treated well and was informed about the equipment. Very nice people will do business with them again.
SCOTT B.