The cabin and cargo hold both leaked resulting in a very wet passenger and a wet mattress with water damage.Jeff I.
Customer Reviews for Tracys Auto Sales Corp
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Heber City, UT 84032
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lundi au vendredi :
8h am à 12h pm / 1h pm à 6h pm
- Samedi et dimanche :
9h am à 12h pm / 1h pm à 2h pm
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.Paul K.
The employee. Can't remember his name- was awesome and very helpful! It's hard to find quality employees now a days so it was refreshing to have someone who takes pride in their jobLee Ann M.
When I initially chose Tracy's auto to return the truck to, it listed a different address. I went to that address only to find that that location doesn't handle their uhaul trucks. They had a sign in their window with the address of their other shop to return uhauls. I had to drive to the other side of town to get it returned, making a long day longer. You should have the correct location to return trucks in your system to avoid frustrating situations like this.Ryan R.
Very friend gentlemen checked me in and the process was very easy and quickBob F.
Le client n'a pas laissé de commentaire.Craig P.
Le client n'a pas laissé de commentaire.Thomas H.
Le client n'a pas laissé de commentaire.Karen C.
Le client n'a pas laissé de commentaire.Mark S.
They slapped a $15 cleaning fee on me for a little dust. If this is a UHaul policy it needs to be spelled out that the trailer must be left clean enough to eat off of. I believe the pickup location routinely uses this ploy to gouge customers.William B.
Le client n'a pas laissé de commentaire.Tanarin A.
Le client n'a pas laissé de commentaire.matthew Y.
Le client n'a pas laissé de commentaire.Colin A.
Le client n'a pas laissé de commentaire.Christine N.
I wasn't really sure where to park the truck. There were no clear indicators.Jakob J.
Le client n'a pas laissé de commentaire.don Y.
Le client n'a pas laissé de commentaire.Pat N.
Le client n'a pas laissé de commentaire.Tom S.
Le client n'a pas laissé de commentaire.Michael M.
Was charged a cleaning fee for NO REASON. I asked the counter person if I could bring truck back that night even though I had the vehicle until next day. He said sure that's fine. Was charged an after hours fee??? NO MENTION OF AFTER HOURS CHARGE. Why would I be charged for bringing truck back 12 hours earlier. Horrible service I feel like I was totally screwed. I should be reimbursed the $45 in predatory charges or I will make sure nobody I know uses this locationjeremy F.
Le client n'a pas laissé de commentaire.Christine H.
We arrived to drop off trailer during business hours but door was locked and no one there. We called the number on our contract for the location and got boice mail. I unhooked the trailer and it dropped on my finger requiring me to go to a clinic for 5 stitches .Steven S.
I called them earlier in the week to see if they were open on Sunday (my drop off day) they said they were as I had some special concerns because of my pick up date and time being changed (not because of me), so I was told they could help me out when I dropped it off to not be changed an extra day, so called ahead and they said they could help me but when I got there they were closed and when I called all they said was do the online drop off. They were zero help and I was changed an extra day.Wyatt C.
The young gentleman that helped me was kind helpful!Stephanie M.
Le client n'a pas laissé de commentaire.Joe D.
Le client n'a pas laissé de commentaire.Richard V.
Le client n'a pas laissé de commentaire.Mark J.
Drop off was after hours -no one thereJoe W.
Le client n'a pas laissé de commentaire.Jerry B.
Very thing good. Friendly prompt service. equipment was in very good condition and a strong well designed trailer.Lowell H.
A friendly employee came out to help me with drop off as soon as I pulled in.Robert M.
I originally reserved a truck at Space Place Storage in Park City, UT. When I arrived I was told that the truck wasn't there and I needed to drive 18 miles further to Tracy's. When I arrived it was closed for lunch. I finally got the truck over 1,5 hours past my reserved time and had to drive an additional 36 miles to and from Tracy's. I had a tight moving timeline and I find this appalling customer service.Stephen K.
Truck should be retired, dangerous!Neil H.
Le client n'a pas laissé de commentaire.Robert C.
Le client n'a pas laissé de commentaire.Randy S.
They need a public bathroomRandall D.
Perfect experience. Very quick checkout. Trailer worked perfectly.Glenn S.
Location of my trailer pick-up was 45 miles away from my prefered location in SLC and changed twice.Chris G.
Staff was great.Robert G.
Le client n'a pas laissé de commentaire.Thierry M.
Le client n'a pas laissé de commentaire.Alexander J.
Cuztomer Service was great. 5x9 trailer w/ tailgate loading is very well designed. Great experience and reasonable priceLowell H.
Le client n'a pas laissé de commentaire.jose R.
Guy was greatROBERT D.
The windows and mirrors were extremely dirty. But the customer service by the gentleman that was working on 4/18 was great!!Jennifer O.
Le client n'a pas laissé de commentaire.Sharon T.
Le client n'a pas laissé de commentaire.Kyle S.
Nothing. Good in and out time!James B.
These charges were overly excessive. I never asked for the Safe Move! Truck was used for 1 day. Why the charge for 2 days?. I was never told about the after hours fee and the cleaning fees!!! This is really crazy!!!!Neil H.
Le client n'a pas laissé de commentaire.Siegfried E.
Dropped off the uhaul on Saturday evening April 9th. Put keys in drop box. Realized I left RayBan sunglasses on dash. I returned to drop off (Tracy's Auto Sales in Heber City Utah ) on Monday April 11th to retrieve the sunglasses. I was told by the office manager that no glasses were found in the truck. The glasses were in the truck so the employee that cleaned the truck kept them.Robert H.
I was treated badly and then charged for a late return. I have spoken with U-Haul And have been promised a refund. I am renting from you again but will never return a truck or rent a truck from that location. You're kind of customer service in resolving this issue with the location in Heber City is what is making me willing to try U-Haul again.Rachel O.
Le client n'a pas laissé de commentaire.Jaime R.
Le client n'a pas laissé de commentaire.Eric M.
Le client n'a pas laissé de commentaire.Carlos G.
Le client n'a pas laissé de commentaire.Arthur C.
Le client n'a pas laissé de commentaire.Ingrid G.
Very helpful and responsive! Made moving easier! Highly recommend! Really appreciated Haniel's help!Kristi B.
Le client n'a pas laissé de commentaire.Sheri M.
Le client n'a pas laissé de commentaire.Don C.
Always a pleasure working with Tracy's. I was really happy to see very good tires on the trailer. You make it so easy on us! Merci.Kim I.
These people really pissed me off. When I presented myself to turn the trailer in, I was told to park it by a truck. After I backed the trailer up 75 yards, parked and disconnected/unhitched the trailer (without any help) I returned to the office to close out the paperwork. The building was locked and no one was there. They knew I was there and they all left â€" this was during business hours!!! I tried the self-turn in by phone three times and kept getting the error message that my session had timed out. I left very pissed and returned later. A different person worked with me. He was efficient but rude. At first he didn't want to help me saying that he would check in the trailer later. But he did when I demanded it. Like I said â€" he was rude. Never an apology for the crap they put me through.Don G.
Le client n'a pas laissé de commentaire.Samuel G.
How about NOT OVERCHARGING when I actually returned my trailer EARLY!! The one young female employee needed a lot more training!don M.
Le client n'a pas laissé de commentaire.Karen H.
Not close the shop when they knew I was coming to get the trailer.KORLIN G.
Drop location was supposed to be open but was not.EDWIN H.
Zeke at the Tracy's Auto in Heber City was a very patient man with my scheduled pick up on Saturday. We agreed that it would be OK for me to do the pick up on line getting the key from the lock box. The challenge was that online access to the truck is difficult at best. The lady on the phone was quite helpful but there were so many steps to go through and complicated by online access on the phone which is variable in this rural Utah area. This part of the transaction was definitely an unpleasant experience and took 30 minutes. Far more time than it took to go pickup the mattress we ordered. Next time, I would try to avoid renting UHaul if an online transaction is required. Fortunately, Zeke was back in the office when I returned the truck this afternoon and check out was far less hassle.MICHAEL K.
Gave me two different cost in two different days.Warren G.
They were great to work with, friendly, and had the truck ready to go when I needed it.David D.
Le client n'a pas laissé de commentaire.Janis R.
after hrs drop offRichard H.
great customer serviceLaurie Z.
Le client n'a pas laissé de commentaire.tod F.
The truck was covered in snow and ice. It took me a half hour to dig it out and scrape the windshield. It also had no gas in it.John N.
Le client n'a pas laissé de commentaire.Gerald H.
Le client n'a pas laissé de commentaire.BRENDAN M.
The location called to ask me to come a little early so that they could close early for the day. When I showed up, two guys were sitting around waiting to close, but the truck had some much ice and snow on the windshield that I had to rush back into the office before they left to get an ice scraper to clear it. They could have had that ready. Also, there was not much gas in the tank, so I had to make a stop at the gas station first thing and estimate how much gas I would need instead of topping it off when I was done. Also, the truck struggled to start a couple times and seemed like it had a worn-out battery.Jameson M.
Le client n'a pas laissé de commentaire.Kimberly B.
When checking the trailer back in, the app didn't operate properly (camera wouldn't turn on to verify cleanliness). I took separate photos with my phone and left a message on the phone number on the rental contract, however was still charged $20 extra since I had not checked the trailer in through the app. Disappointing.Gary H.
Very easy to reserve, use and return. Quick and easy.Glenn S.
Awesome service easy pick up and drop offJacqueline M.
Le client n'a pas laissé de commentaire.ed J.
Be on time and prepared for when customers come.Jacob R.
Le client n'a pas laissé de commentaire.MARK B.
I didn't get any advice, they were an hour late, sent me to the wrong vehicle, 2 others waiting also, It had less than a half a tank of gas?beth M.
Le client n'a pas laissé de commentaire.Thomas G.
Le client n'a pas laissé de commentaire.Melissa S.
We showed up for our appointment on time and waited for nearly an hour for assistance.David J.
Le client n'a pas laissé de commentaire.Leanne M.
Le client n'a pas laissé de commentaire.Joyce J.
I was told by an affiliate site they would have tiedowns for my motorcycle. Not true ... otherwise a good experience.Tom C.
Tracy's stepped in and saved the day for us as we had a problem with the truck we had originally been promised from a different location. I learned that in the future I will go to Tracy's and only Tracy's.Joe C.
Le client n'a pas laissé de commentaire.Ed A.
Le client n'a pas laissé de commentaire.Nick W.
Weren't open during open hours at my reservation time so I waited outside for 40 minutes. Also, charged a $6 lost/cleaning fee because I didn't fold the moving blankets the way they liked, even though they were folded and all 6 were present and there were no posted instructions on how they wanted them folded. The blankets were all clean and folded normally. Not a good location and a bad experience overall.Joel D.
Le client n'a pas laissé de commentaire.BRYCE S.
there's more than one uhaul in our town. but i'll wait to get mine from here. they're good, friendly people who work quick to get you on your wayTodd B.
NaAlexie n. | Expérience générale