You could have helped me unhook the trailerrick S.
Customer Reviews for U Stor It Gary Avenue
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Carol Stream, IL 60188
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun au ven : 9h30 am à 5h30 pm
- Sam : 10h am à 4h pm
- Dim : 10h am à 4h30 pm
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Justin was great; overall fabulous experience!Brad B.
Always great customer serviceFlorence I.
Le client n'a pas laissé de commentaire.Armin K.
This is the second time that I have worked with your staff at this location and I highly commend the employee on duty for his professionalism.James E.
Was not called by vendor (Motorsport) the night before so had no clue where to go to pick up.James J.
Le client n'a pas laissé de commentaire.Ron B.
Le client n'a pas laissé de commentaire.Melanie R.
Le client n'a pas laissé de commentaire.MEGHAN S.
Lock was not usable, gas was lower than 1/8 tank at pickup. I had to fill it to 1/4 tank, should have been done prior to my arrival. I should not have had to paid or faced a potential charge for another user or management being at fault.Colton B.
I wanted to take the time to thank Justin for his great service. He was friendly, energetic, and set me up well with all I needed.Joshua U.
Le client n'a pas laissé de commentaire.YVONNE C.
The Rental Location is staffed with very knowledgeable personnel. However the rented 17 ft. truck had a few issues: 1. Low-beam headlights were maladjusted and only projected a beam that was 10-15 feet long from the front bumper. High-Beam had to be used continuously for safe night driving. This reduced the safety margin for on-coming drivers. 2. The fuel cap was not fitting the filler-nozzle securely. Even though hand tightening through the 'clicks', the fuel cap would pop-off the filler nozzle and I would have to stop to re-attach it. 3. Occasional 'chattering' of a valve or solenoid would occur while traveling at steady highway speeds. Could not pinpoint the source location of the chatter. Beyond these items, the truck performed reliably enough for me to complete my delivery assignment. 2.Robert M.
The mobile pick up and return processes were difficult.Daniel C.
Le client n'a pas laissé de commentaire.Timothy D.
Le client n'a pas laissé de commentaire.Michael W.
Worker didn't help in anyway as far as unhooking trailer, inspection of trailer and I had to ask him for a drop off receipt, which seemed like it was a pain in his ass.Kurt L.
Le client n'a pas laissé de commentaire.Noah R.
very helpful and friendly service. I will definitely use againJon B.
Le client n'a pas laissé de commentaire.Dan D.
Associate could be friendlier.Keyton K.
Le client n'a pas laissé de commentaire.Shawn S.
Was told the tank would be at 7/8ths and that's where it needed to be upon return unless I was willing to over-pay for the refill. Tank was at 3/4ths. Still refilled but that was so shady. Will not be using U-haul again.Thomas M.
Rental process has noticeably improved since renting about 5 years ago. The Rental agent at U-Stor-It in Carroll Stream was very knowledgeable and affirmed that I was comfortable with all equipment and safety. Will be renting again within 4 weeks from the same location and have no concerns about "open issues".Robert M.
Have the equipment that all other U-Haul stores haveRuel B.
Thanks for having a fleet of these useful trucks locally available.Stephen H.
Le client n'a pas laissé de commentaire.Robert E.
I was charged for a mirror I did not break. And customer service has not yet fixed that charge. The location should be checking its vehicles each day so knows when something is broken and doesn't try to pin it on an innocent person.AARON W.
Le client n'a pas laissé de commentaire.John T.
Le client n'a pas laissé de commentaire.Masroor Mahmood S.
Le client n'a pas laissé de commentaire.Rosalba C.
Le client n'a pas laissé de commentaire.Kevin M.
Le client n'a pas laissé de commentaire.Michael S.
Le client n'a pas laissé de commentaire.Bethany A.
Service is good, the guys are efficient and attentive.ANTONIO R.
Nothing.. very nice and helpful peopleRob J.
Le client n'a pas laissé de commentaire.ROBERT S.
The key wasn't in the box when I got there, I had to wait 30 minutes. Also, no one told me that you have to return the van with a full tank. Thanks for being transparent :/Hall C.
I will never use U-Haul againJAMES F.
Le client n'a pas laissé de commentaire.Ron B.
Le client n'a pas laissé de commentaire.Nicholas A.
Le client n'a pas laissé de commentaire.John S.
The driver door had a poor door seal. There was a lot of wind noise, even driving on local roads. If I had expressway driving, there is no way I could have handled all the wind noise.Peter V.
Service was GREAT. Cab of truck could have been cleaner.Overall everyone was ever so helpful and courteous...thank you for all help and good advice. Nice people.Denise S.
Le client n'a pas laissé de commentaire.Adam S.
The automated check out was flawless, the truck had 1 200 miles, like brand new!Donald T.
Great customer service, thank you!Amanda M.
Le client n'a pas laissé de commentaire.Loren H.
Le client n'a pas laissé de commentaire.OLESYA T.
Le client n'a pas laissé de commentaire.yakira J.
The app kept crashing so I did the manual pick and the person there was awesome and helpfulDaniel S.
Le client n'a pas laissé de commentaire.Terri M.
Le client n'a pas laissé de commentaire.Luke C.
Le client n'a pas laissé de commentaire.Donald A.
Justin was very helpful. On the day of pickup I encountered a few snags. Stacy on the phone line was exceptionally nice and was able to go to the next step. Having another issue, Vince called me when he saw I was struggling and he got the process completed for me. And we beat the heavy rain because of their help and prayers!Margaret E.
Le client n'a pas laissé de commentaire.Timothy B.
Le client n'a pas laissé de commentaire.Florence I.
The vehicle was not clean when I picked it up. It was cleaner when I dropped it off also. The fuel tank was near empty when I picked it up. That was inconvenient.Shane F.
Everything was great. Clerk was extremely helpful and very nice.Terri L.
Everything fineSteven W.
I loved the quick check In/out process. If I would of known I would of picked up unit earlier. Overall experience was great.Esther F.
Mileage was incorrectly stated on confirmation sheet, ended up being charged for 20 miles more than I drovePaul M.
Le client n'a pas laissé de commentaire.Ron B.
The U-Haul app didn't work during my drop-off and there was confusion over the additional day rental bill.Brian K.
Truck wasn't very clean inside the cab, they obviously never checked it before giving it to me. Had to secure the dolly and stuff in the back myself.Joseph J.
Le client n'a pas laissé de commentaire.Jeff M.
Le client n'a pas laissé de commentaire.Arthur L.
Don't over charge with out explaining the â€œWhyâ€ I don't know why I was over charge $7,11Alicia F.
GREAT PROPLE TO DEL WITH !!! WILL USE AGAIN!!!!! larry venezianoLarry V.
Everyone was great. Doing everything via internet for the first time I got confused. When I called the â€œ800â€ number the person I talked to was wonderful and stayed on the phone until I reached the office and picked up my truck. My experience was great. From now on I will use U-Haul whenever possible.George K.
Le client n'a pas laissé de commentaire.Robert B.
Wonderful experience.Peter S.
Le client n'a pas laissé de commentaire.Gary L.
Le client n'a pas laissé de commentaire.Jan L.
Le client n'a pas laissé de commentaire.Konrad D.
Ridiculous that I can't rent vehicle online for more than a day, could have sorted it out over the phone but all phone numbers listed go directly to regional offices, couldn't call the location if I tried. Had to go in person to get the rental figured out, It's inefficient and inconvenient.John S.
everything was very good and on time and clean.John W.
Le client n'a pas laissé de commentaire.Dawn F.
Everything was quick and easy. Reservation online was smooth, pick up was no problem and after hours drop off was hassle free. I felt very comfortable throughout the experience. The cargo van was just the right size and brand new which left my furniture clean and damage free. I would highly recommend.Brenden S.
Le client n'a pas laissé de commentaire.Hana T.
Le client n'a pas laissé de commentaire.Steven K.
Mobile pickup was awful! It was so cumbersome and stressful. At the end it wanted a passport or to call someone else! INSANE! I felt greatly mistreated.Stephen R.
The policy in place for refilling the gas tank didn't make any sense to me. The truck started out with only a quarter tank of gas. I needed to return it with a quarter tank of gas. How are you supposed to tell when you have a quarter tank without the engine running. I wound up putting in more than what was needed.William K.
Le client n'a pas laissé de commentaire.Debra L.
Location is less than 5 miles from my house. This is so important when getting rental truck.SCOTT L.
Great people to deal with both gentleman we delt with in office very nice ! Kudos to themAlan L.
Justin was simply amazing at Ustor. Knowledgeable, courteous, and so patient. Moving is stressful enough, he just made things so much easier for me. I highly recommend using tUstor at 120 Tubeway to use their services. This was also REDEEMING because I used UHAUL from Denver to my move here to Illinois, and customer service was the worst I have ever experienced. They used profanity and treated me like dirt. I actually emailed the CEO of your company regarding the experience but received NO reply. I guess he just doesn't care. Neil Roy Nroy3@hotmail.com 647-785-9769Niloy R.
Great help and very knowledgableRichard L.
Le client n'a pas laissé de commentaire.Leonard I.
You all were awesome! Always use this facility when renting a Uhual.Randy K.
Le client n'a pas laissé de commentaire.Sullivan A.
Everything is excellentmatthew V.
Le client n'a pas laissé de commentaire.Eric B.
Le client n'a pas laissé de commentaire.Tracey B.
Le client n'a pas laissé de commentaire.James J.
Le client n'a pas laissé de commentaire.James Z.
While this location was great, when there is a question that uhaul needs to answer, they do not let you talk to a human being, nor do they reply to their online chat. There was a "questions or concerns" link with my receipt, which I responded to, and have yet to hear back. I find uhaul to be a company that is very unresponsive to customer concerns.Dave W.
Le client n'a pas laissé de commentaire.BRIAN C.