Customer Reviews for U-Box Moving & Storage of Tempe

594 évaluations

1010 W Fairmont Dr   Tempe, AZ 85282

(602) 635-7514

Heures d'ouverture de l'établissement

  • Lun - dim : 9h am à 4h pm

Services dans cet établissement :

Pour nous contacter

(602) 635-7514

1010 W Fairmont Dr
Tempe, AZ 85282

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - dim : 9h am à 4h pm

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Fantastic service!

Garrick S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Priya S. 
Évaluation :
1

DO NOT RENT A UBOX FROM UHAUL! The communication around providing any information about the UBox location and expected delivery is terrible. Multiple U-Haul locations and various employees had no way of knowing where, when, or even if we could expect arrival of the UBox. They use unreliable 3rd Party carriers that give very little information to UHaul and do not communicate to scheduling, UBox support, or any other customer facing facet of U-Haul. If U-Haul is going to use 3rd Party carriers to move these units across the country, they need to develop tracking systems and avenues for communication between UBox support staff and those carriers. Provide customers with timely updates and communicate when delays are expected. I had no communication from U-Haul, whatsoever, despite calling almost daily. 10 + days of delays without a single shred of knowledge about my UBox. Numerous employees promised to return my call, but none of them did so. Also a recommendation to adjust the expectations you set for when a UBox is delivered. Change the information on your website and do not advertise times that are not even close to being achievable. Set clear and realistic expectations for your customer's around when a UBox is “scheduled” to arrive. My box was over a week delayed, despite being advertised as a quick affair. I was also promised compensation for every day of delay and have not seen a penny of that. I'm sure I'll have to call in and spend many more hours on the phone with staff who are untrained and uncaring to help customers solve their issues.

CHRISTOPHER RAY R. 
Évaluation :
5

All around great service, thank you 😊

Veronica B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jason R. 
Évaluation :
5

One of the best customer experiences I've had. The texts prior to getting a call were excellent and helped prevent me from playing phone tag with the representative. Each person I spoke to was friendly and helpful. Keep it up!

Aaron W. 
Évaluation :
5

I had an excellent experience with U-haul box

Teresa F. 
Évaluation :
3

I received notifications about drop off and pick up hours after they already happened. And my boxes were delivered late because they said they called to verify, I didn't answer, so they moved the delivery date 4 days later. My phone didn't show a missed call, and I didn't have a message. So I find it hard to believe they called.

Renick G. 
Évaluation :
3

I was not recomended the correct number of containers. I was in need of three additional containers which U-Haul did get but at a cost. U-Haul more then doubled my cost which I had no choice to pay so I could get my things back. The people were awsome and willing to work with me within the U-haul system. No one could tell me why my cost more then doubled.

David O. 
Évaluation :
1

Do NOT use the uhaul pods for moving. I had a horrible experience. The pod arrived damage for load in - making it very difficult to shut the door fully. I put a padlock on each door so that they couldn't just be opened for someone to access my things. The pickup for my pods to be moved was late - I only found this out because I called for an update on shipping. It was slated to be there 5 days later than originally scheduled. When I asked for tracking info, they said they only know when they get picked up and delivered and don't have tracking info or a time frame of when they would arrive. Luckily I realized I had an AirTag in my bag that was in one of the pods, so I was able to track it that way. When they arrived at my destination, the pod that was already damaged no longer had the locking mechanism on it because the screw for the mount had come completely out of the wooden ubox frame. The items in my second pod were completely shifted around and had fallen all over the place. If I was able to upload photos, I would. It was horrible. Overall bad experience, quality and process.

Allison S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Albraa A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jonathan N. 
Évaluation :
4

excellent service. All the drivers I dealt with were friendly and approachable. On time and expedient. My one regret is that I don't plan to move again so that I will not need your services any time soon but I have already recommended your company to others.

BRADLEY D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PAUL S. 
Évaluation :
5

Drop off was easy and convenient

Paula K. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

catina C. 
Évaluation :
3

The CS agent that I spoke with initially only offered two boxes and didn't really inquire about large items being shipped. For example, a 2 bedroom for one person can have a lot more furniture than the next depending on whether they have dressers or just beds and the size of those items. Also, it would be nice for them to use a reference as to the size of each box so once can have a better idea of the size. Fortunately for me I asked for one more box before I ended the call, otherwise I would have been screwed.

Regina W. 
Évaluation :
5

Excellent customer service. Our move went very smoothly with no issues at all. Highly recommend this location.

Mark W. 
Évaluation :
1

Customer service skills are lacking as well as training and communication. Also don't hire thieves

Robert P. 
Évaluation :
4

I absolutely loved the Ubox to send multiple items to a different location. The service over all was excellent. The annoying part was that I was receiving a call from staff almost weekly, to learn that the person I spoke with before regarding details of pick-up and delivery did not document the arrangements so I had to repeat myself frequently and this caused unnecessary stress and worry and I became angry. this was not customer service it bordered on harassment. I am grateful for the process. Merci

Bobbe M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hayley E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

patrice S. 
Évaluation :
5

It was a really great experience. I LOVE the fact that all of your drivers are women!! Thank you - I will recommend it highly and will definitely use it again.

ANNE R. 
Évaluation :
5

The company was amazing! Had our ubox for over a year, and had monthly reminders of payment. Never contacted us for no reason and checked in when needed. It was easy to schedule our drop off and pick up. If I ever need them again, they will be my top pick everytime. Great job Uhaul!!!!

Shawnta D. 
Évaluation :
1

Not one employee ever knew what was going on. I would schedule to look in my boxes and they where never out. The warehouse employees would come tell me and my family that they where closing early 20 minutes before and expect us to HURRY and pack everything back in a rush so they could put the boxes back in the warehouse. They were always rude, no manners, no business etiquette. Horrible service. From beginning to the end. I was also told that when I empty my boxes that's when I tell the employees so I don't get charged the following month. Instead I was already charged a month ahead so i paid for a whole month of no use. This was horrible.

Jonathan or Jane D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Lisa H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Manuel C. 
Évaluation :
4

I would like to review what happened after it left Tempe, AZ and arrived in Decatur, GA.

tammy K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jill D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lisa A. 
Évaluation :
5

Found that U-Box was lacking in adequate tie-down rings. Should provide tie-downs on both sides near bottom to better secured load to box.

Roger N. 
Évaluation :
5

Briana, the general manager, was so helpful to me throughout the entire ubox renting experience from beginning to the day I moved out

Maureen R. 
Évaluation :
1

I have ZERO association with this location. I've never even been to Tempe. Someone didn't fully cancel my U-Box and I was charged multiple times for rent on a box that was no longer mine. They even threatened to send me to collections on a box THAT WASN'T MINE. Zero stars.

Dana B. 
Évaluation :
5

Best move ever! Keep up the good work.

jose R. 
Évaluation :
3

I had to call to determine when the shipment was in or not. Never received a call until I started the conversation. Shipment was a day late and when I went to get to the box (have confirmed date) the box was not pulled down and I had to come back the next day.

Ted W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marcus T. 
Évaluation :
5

I have been extremely impressed with the help I have received from everyone involved in my experience to date.

Jennifer D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kris C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Yue S. 
Évaluation :
5

Rien

Tina H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PATRICIA S. 
Évaluation :
1

My Whole Experience was Not up to the Expectations that I thought. When I was Originally Quoted for a UBox I gave the Measurements if what I had to Move and they were Way off. They said 1 Box would be Plenty of Room It was Not Needed 2. The Delivery was Later then the Original date they said they would Deliver and I had Movers to Schedule on the Original Date of Delivery. So my Daughter and I had to do all the Loading ourselves which was Extremely Hard since she had a Upstairs Apt. Delivery Date to be in in Chico, Ca was Different. When I went to Call for a Pick up of Box after we unloaded they gave a different Date. Then the Next date they Gave it was Still Not Picked up. There Excuse was they Only have 1 Truck to Pick up Boxes and it was Broke down. In the mean time my daughters New Apt. was Not Happy the Box was there for over 6 days in there Parking lot. Still waiting to see if the Apts. will be Charging me. Just Not happy with The Whole Experience. Carol Nunn 1( 909 ) 229-0560 Order # 86848018

Carol N. 
Évaluation :
4

Very pleased overall, extremely helpful customer service. Slight hickups with billing, but everything worked out well.

Julie W. 
Évaluation :
5

U-Haul did a fantastic job from the start to the finish of my move. I am impressed with their friendliness, ease of access to helpful company representatives, quality of service and adherence to schedules. I also want to compliment and thank Ready Set Movers for their friendly and professional help when unloading the move. I recommend Troy at Ready Set Movers 100 %. Merci.

Brian S. 
Évaluation :
1

The biggest mistake I ever have made , you are the poorest run company I have ever seen !One mistake turns into 5 , it continues for months into different disasters ! All designed to bill me for service's I didn't ask for or ever receive !!! New accounts opened without my permission in different states , on and on with associates fixing the problem along the way NOT !!!!! WHAT WASTE OF MY TIME , YOU ARE SO UNORGANIZED , CAN'T COMPLETE A SINGLE TRANSACTION WITH OUT FAILURE ?!?!

Terry P. 
Évaluation :
4

Everyone was very helpful but I got transferred three times before I spoke to someone at the location I called.

Justine O. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Courtney B. 
Évaluation :
5

This experience was as painless as a moving experience can be. The Ubox delivery worked out so much better than driving a trailer across the country. I especially appreciated the care the Ubox got traveling in an air-cushioned semi. The family antiques needed this and all arrived in excellent shape. Merci.

Nancy F. 
Évaluation :
1

You dropped off 5 pods and 1 of them belonged to someone else, I got the last one delivered the next day after the movers left. It cost me 100 to have them come back 4 hours later. Called U haul to see if they could cover the cost. Was told a manager would call me back and no call back. Will think twice before I use U Haul again.

Brian B. 
Évaluation :
5

I had a Great experience keep up the good work

Theresa C. 
Évaluation :
1

This experience is not one I would never recommend. Originally when I got the box it was in great condition. They dropped off early they picked up late everything was great. It wasn't until I received my belongings, my U-Haul box came with a totally different lock and it was confusing to the point I thought I received the wrong box. Not only did they put a different lock on it the U-Haul box itself was in terrible condition the locks were all mangled and the door looks as if it was pried open. When I called U-Haul they had no explanation and no one knew the combination it was not until two days later a representative called with a combination. There were no notes on what happened to my box I was just told it arrived like that and no one notified me. This experience was disappointing.

Jennifer L. 
Évaluation :
5

The drop-off and pick up in AZ was seamless and went smoothly. Great communication and follow through. The drop off when arrived in Woodstock for delivery to Alpharetta was terrible. First, they scheduled delivery on Thanksgiving. When I asked if this could be changed, I was told no. So, we set up movers to unload. Not easy to do for Thanksgiving. I then get a call on Wednesday morning to deliver that day as they didn't want to deliver on Thanksgiving. I agreed to the delivery and rescheduled the movers, to only sit at the house until 7pm while no one showed up. I called the Woodstock location and was told they must have been running late and would drop off on Thursday. Once again, I had movers at the house and no one showed up or called. I called once again only to be told they won't be delivering that day and it would be Friday. So, once again I'm scrambling to set up movers on Friday. The whole experience was stressful and had there been proper communication it would have at least helped with the delivery around the holidays. Truthfully, there should be a refund if some sort for the time changes that were incurred and the stress of having to deal with all the schedule changes, not due to our fault. Thank you, Kathy

KATHY Y. 
Évaluation :
1

You should not be charge a full month for shortage, if it leaves eariler than the 15th. The pod should be picked up on the date agreed by the driver. The wait times to speak with an agent is horrible.

Porsha S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas F. 
Évaluation :
1

didn't drop off on time and didn't pick up on time.

PAUL S. 
Évaluation :
1

Ubox drop off was timely and friendly. Pick up was scheduled for Friday yet boxes were not picked up until Saturday. Female worker who came to pick up boxes was extremely rude and disrespectful.

Chelsea Y. 
Évaluation :
1

Get better customer service and answer the phone when someone calls instead of going to your Call Center

Jeffery H. 
Évaluation :
2

Online account needs to be fixed. I set up an entire account and did everything online prior to going to the store when I got to the store they had no information and then charged the wrong card for the U-Haul boxes

SYDNEY J. 
Évaluation :
2

Delivery and initial pick up for storage of the UBoxes was amazing. Really well done. The issue came on delivery of the UBoxes back to my home and pick up after emptying. When delivering the boxes from storage, they were late. We were told 3 different times that the boxes had been picked up from storage and they were on their way. And all 3 times the boxes had in fact not been picked up. It took me speaking to a supervisor (Gary), who was amazing and truthful, to get a straight answer. The boxes were in fact not picked up and they were at storage still and the storage staff had not staged them like they should have. Then when we were to have our empty boxes picked up, the truck broke down and the driver did not start their route until after 3 p.m. Which is fine, but I wish someone had told us that instead of having to call to find out what was going on and why it was past 5 p.m. (the deadline given) and the boxes were still there. Communication could be better here. I understand that your CSR agents have visibility into a limited amount of info, but for the customer receiving a full picture of the situation would have helped to curve the anxiety and frustration.

Claudia B. 
Évaluation :
4

very hard to get hold of anyone by phone so had to go the location instead of getting it delivered. Did the prices go up because we left the boxes there to long?

Loraine C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Andrew A. 
Évaluation :
5

EVERYONE WAS PERSONABLE, HELPFUL, AND PROFESSIONAL THANK YOU!

WAYNE H. 
Évaluation :
1

This was the worst experience I've ever had with any company in any capacity. I will never use you again for anything. There isn't enough time to go into the number of screw ups that occurred during my experience, and I'm just glad it's over.

KENNY S. 
Évaluation :
5

I like how I was sent a text that someone would be calling with the phone number listed. I do not pick up numbers I do not recognize, and would of not received the information.

Deborah C. 
Évaluation :
3

Our goods got a pretty good shaking being loaded, unloaded, reloaded and unloaded again and I'm told they can be jostled quite a bit. Also, it was really hard for the office staff to figure out how I wanted my boxes returned. The drivers got it immediately, but I had to explain it 3 different times to 3 different people in the office. I appreciate that they wanted to get it right, but it took a lot of my time.

Brian C. 
Évaluation :
2

The box did not arrive as promised. The manager told me that I would receive $50 per day for the lateness. I have not received any money as of this date. When it did arrive, I arranged for a day and time to access the box. I even had a confirmation number. When I arrived at the time that I said I would arrive the box was not outside as promised. Someone put the box back in the building and I had to wait for someone to bring it back out. Once outside, I removed the lock but couldn't open the box because it had 2 bolts holing the door shut. Now I had to waste more time waiting for someone to remove the bolts. The young man that was at this location was as helpful as he could be but he seemed overwhelmed. I can't properly answer all of the questions above because I had no experience with the Tempe location, I chose the number of boxes, the person that drove to fork-truck at the Mesa location to put my box outside was not very friendly but the young man that worked there was very helpful. I know that I will never, ever use this organization again for U-Boxes.

LINDA A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Deb B. 
Évaluation :
5

the driver that brought the Uboxes was super helpful. She was super friendly and even picked them up the next day. Merci encore.

jon T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

beth H. 
Évaluation :
1

Late drop off. Charged me for 2 not the 1 box I used. Sent my box to another city and charged me for delivery and storage there when it should have been stored. Lost box. Currently working with credit card company to fix colossal errors. Pretty much the worst experience ever.

Jamie S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

marty L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

eric A. 
Évaluation :
1

We keep being charged for pods that we dropped according to our contract. I have called about this matter 3 times. No reimbursement has been received for the charges that have continued since drop off.

SCOTT N. 
Évaluation :
1

good staff members: Drew,Christina, Tyler. Not so good: Mark, TJ. Why? This location has many problems. some of the staff just don't care about anything. Had my belongings delivered from AZ. spent thousands of dollars. had to do most of the delivery myself. I am 68 years old. luckily I am in decent shape & pretty strong. spent weeks moving these u-box containers to my home.

SKIP M. 
Évaluation :
5

You're the best.

hassan S. 
Évaluation :
5

It was great

Cheryl K. 
Évaluation :
1

Some of my stuff was stolen then they left my ubox by the street with no hasp the I asked them to put new ones on and they didn't do that rightthats why I'm done with uhaul

FELIX A. 
Évaluation :
5

First time using the container and will use again. Merci

Kimberly D E. 
Évaluation :
1

The entire process was a disaster. The box was in storage for three months during the summer break from college. The location could not get the process of auto payment correct until the final month. When it came time to pick up the box, we arrived at the location and were told that the u-box was not at the location and we must go to the warehouse location. Then after emptying the box and turning the equipment in. I was still charged for the equipment because the location failed to mark the equipment as turned in. So the takeaway is next year, when it's time to store my daughter's stuff during the summer break, I will be looking elsewhere.

Christopher E. 
Évaluation :
1

I'm sure that that can be Ubox location is very busy with many orders however my experience as a customer was subpar. After making the reservation, if I had any difficulties or questions, it was very hard to reach customer service or I was talking to employees who might have been new and were unable to provide valuable assistance. I left voicemails I sent emails for resolving My issue.This led to me being overcharged for over five months even after my service contract had ended. The unexpected costs of the U-Haul experience obstructed my already very tight finances. Although I will use U-Haul services again I am skeptical about using a U-Box or any other monthly services.

whitney N. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MARIAH A. 
Évaluation :
5

The staff were amazing - especially the ones I spoke with on the phone. There was no wait time and they were thorough, patient, knowledgable and friendly.

Judith G. 
Évaluation :
1

Communication. None at all. I was under the impression my boxes were being stored at the location I was working with which was Queen Creek location on Hunt Highway and said they would be there. Then was moved to Tempe without my knowledge. Waited 4 days for my boxes to get which was Monday. No communication from U-Haul on what was up with that until I called after being on hold for an hour. My belongings finally arrived on Thursday. U-Haul called on the next Monday to ask if my boxes are ready to be picked up I told them yes they were scheduled to be picked up Tuesday morning. When I got home from work Tuesday night they were still sitting in the driveway had to call Wednesday morning I was told that the pickup couldn't be complete and was pushed back to the next day still no call from U-Haul to let me know that. Overall was the worst experience I've ever had with U-Haul I won't be recommending or using U-Haul again. Still waiting on a call from a manager from that location. The situation probably would have been a lot better if I was communicated with that way I didn't have to deal with so much inconvenience of having to reschedule help with unloading my boxes.

Amy S. 
Évaluation :
3

The box arrived in Evanston days late and I did not receive the credit that was shown in your internal notes. At some point the cube must have been dropped as there were many broken items. Not the experience that I saw on the example of the smoothness of the truck. Per the notes on the cube, it went from AZ to NJ then back to IL. The Evanston staff was great, I had not been informed that I had to make a reservation to unload there and they explained. I never met the AZ people as the cube was delivered and picked up when I was not there. They didn't put in the correct spot and it was a pain getting it loaded. If you review the notes, it was supposed to be right in front of the front door, and they put it on the side of the house. I wouldn't really recommend this to anyone.

Laurie A. 
Évaluation :
1

It was horrible trying to work with your customer service people to get my boxes to their location on time. They changed my pickup date without contacting me and then the boxes came days later than even that new date. I'd made very specific plans to ensure that I had help in a new city the day the UBox was SUPPOSED to arrive, but instead, I had to spend hundreds more dollars having the thing unpacked by movers because of the delays. No one acted like they gave a shit.

Katherine B. 
Évaluation :
1

This location DOESNT ANSWER THEIR PHONE. It's business hours. There's no answering machine, no being put on hold. Just rings 6 times and hangs up on you. It's infuriating. They did not pick up my uboxes when scheduled and now I can't get a hold of them to find out when they'll be picked up.

Melissa K. 
Évaluation :
1

Scamming me by charging me 200$ to store an empty UBOX... absolutely awful. Will never use UHAUL again.

Margaret S. 
Évaluation :
1

This was one of the most disorganized transactions I have ever dealt with. The date to pick up the boxes from the 1st house was delayed multiple times, the day to drop off the boxes at the second house was delayed even more times than the first. The website wouldn't allow me to make changes in an attempt to correct my dates and I ended up having the same conversation with 4 different people on 4 different days after hours of time spent on hold to communicate the address of the second house. No one person is to blame, but the scheduling system is very flawed and needs addressed. I would have been better off loading up my car and driving back and forth to the houses 20+ times. Not to mention the compensation for the delays has yet to hit my account. I have been and will continue looking for a refund. The saving grace was the support staff who fought an uphill battle against the tracking system. They were very accomodating.. After countless phone calls, I was finally able to get my belongings back.

Kole S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jacob D. 
Évaluation :
4

your tracking system. My sister and i each had a U box picked up at the same time from the same place. mine to AZ arrived on time as scheduled. at this time you guys can not even tell my sister where her box is? it was going to TN the mileage is about the same she still can not get any answers

michael D. 
Évaluation :
4

Very professional ..... start to finish

Rita C. 
Évaluation :
5

I really appreciated the frequent communication and that the logistical conversations reflected the needs and concerns of my move rather than feeling like just a form that the employees were following.

Geoffrey H. 
Évaluation :
4

My box was good hands however I was not told that they moved my box from Sun Lakes to Tempe and I only found out about it when I went to make my monthly rent payment. I should have been notified and I had to call Tempe U-haul to find out why my U-haul box was moved. Was told my box had to be moved due to space and warehouse in Tempe was larger. My U-haul box was delayed a few days, I had arranged for my box to be delivered on 2nd, did everything Friday 30th of July. They said they tried to call but I didn't get a message they tried calling my work, they had wrong number and I don't work weekends and they had my cell number. This was all through scheduling and traffic for U-Haul box. I did get my box on Wednesday, I understand they had some problems, things happen communication was a little chaotic. I did get an email from Tempe U-Haul indicating I was late on my rent, he never got a message or was notified that my U-Haul box was being delivered. I had to tell him I got my box delivered to me. For the most part, U-Haul took care of my personal belongings and using U-Haul box was easy and my stuff was delivered and stored just as they said it would be.

Elizabeth G. 
Évaluation :
5

Every employee from start to finish was exceptional. We all have reasons for needing UHaul and our story was complicated. The staff bent over backward to accommodate our every need, always with a smile. I cannot say enough about our amazing experience! Thank you!!

China K. 
Évaluation :
1

I'll never use Uhaul ubox again. This 2 year experience was horrible. Shauntina was awesome ans the only reason I stayed.

zeno J. 
Évaluation :
3

Better website structure.

Michael A. 
Évaluation :
2

This survey was tricky to fill out based on the questions. Le personnel était-il sympathique et serviable? Depends on who you talked to! Did the containers arrive on time? They were late being delivered in Phoenix, and on time in MN - but only after several conversations and involving executive leadership. Did the service work out as planned... mostly. It was great to have the containers packed up and make their way to the destination while we waited to close on the new house. Were there issues with U-Haul? You bet!! Left with a short window to load the containers due to equipment malfunction, notifications that delivery was going to be delayed by more than a week and most agents not knowing why or how to assist. Would I recommend? Cautiously I would, don't expect perfection, renting trucks is what this company knows how to do. Providing a service is a whole other ball game and they are still figuring it out. They did resolve the issues we had along the way, so at least if you run into concerns, they seem to step up - with a little pushing.

Sean M. 
Évaluation :
1

horrible experience. will never use u-haul u box again. no communication on how many days you could access, no communication that my original box was given to someone else, spent hours kn the phone with customer service, ubox arrived damaged

Kyle R. 
Évaluation :
1

My ubox was 5+ days late. Per contract there is a $50 per day charge back to uhaul for each day late. Still waiting on remuneration for said incident

Greg H.  |  Expérience générale 
Évaluation :
5

The Best group of people I ever had help me. I'm recommending U-Haul and U-Box to everyone I know!

dianne l.  |  Expérience générale 
Évaluation :
1

Did not answer the phone when they were supposedly open. Was charged for storage after my ubox was returned. Filed a case, didn't get a call back. Had to keep calling to get it rectified. Spent hours.

Michael R.  |  Expérience générale 
Évaluation :
5

you guys are the Best, why would i go anywhere else. THANKS TO ALL THAT HELPED IN MY MOVING NEEDS

JOHN W.  |  Expérience générale 
Évaluation :
5

Manager very pleasant and efficient. Helper was also very cordial. I did have to wait for my box / trailer, but $5 charge for trailer was waived for my inconvenience. Much appreciated.

Dana K.  |  Expérience générale 
Évaluation :
5

Easy.

Terry M.  |  Expérience générale 
Évaluation :
5

I was very satisfied with the UHaul storage boxes that were delivered to my home. They served the purpose well while my remodeling was on going. Nice to have my things at home.

Carol C.  |  Expérience générale 
Évaluation :
5

Awesome service and first class employees. Everyone was very helpful and polite.

william w.  |  Expérience générale 
Évaluation :
5

I stored my U Boxes here for about 5 months and accessed them a couple times. The staff was great and accommodating. Sam made the whole experience seamless and easy! Thanks again.

Shawn H.  |  Expérience générale 
Évaluation :
5

Was very helpful with my needs throughout my usage of the facilities.

barry w.  |  Expérience générale 
Évaluation :
4

They were very friendly and very helpful

Sheirette W.  |  Expérience générale 
Évaluation :
1

No communication. It took forever to get my boxes. This facility has no clue how to operate a business. My boxes were damaged. You guys suck.

Kevin M.  |  Expérience générale 
Évaluation :
5

uhaul preformed to expectation No problems thank you

Marjorie L.  |  Expérience générale 
Évaluation :
5

Seamless servuce

edward m.  |  Expérience générale 
Évaluation :
5

These guys understand customer service! Thanks for your help!

Adam C.  |  Expérience générale 
Évaluation :
5

After a rough start which was not UHAUL's fault I had a wonderful experience. Excellent Manager and staff. DRIVER staff was outstanding. Merci.

Vincent M.  |  Expérience générale 
Évaluation :
5

-

Vilma Alexandra S.  |  Expérience générale 
Évaluation :
1

Terrible Experience. UBox was guaranteed to be delivered to location 3 miles from our house instead we got call it was being delivered 40 miles away then received email it was delivered 22 miles away.

Jeffrey G.  |  Expérience générale 
Évaluation :
4

Overall a good experience, however, there was several times in which I called to speak to the location and was diverted to the call center after 2 rings. They were unable to answer my specific questi.

Bernard R.  |  Expérience générale 
Évaluation :
4

Everyone was so helpful.

Joanne T.  |  Expérience générale 
Évaluation :
5

Brianna who delivered and picked up our u-boxes was great. She took time to put the boxes where we needed them and worked around our schedule to make sure it was most convenient for us. She was great!

Matthew S.  |  Expérience générale 
Évaluation :
5

My initial request for a pickup trunk was ignored by the national reservation center. Gilbert AZ went above and beyond to help.

mariann h.  |  Expérience générale 
Évaluation :
5

thank you for being available

madelyn p.  |  Expérience générale 
Évaluation :
5

They were very helpful

Laura P.  |  Expérience générale 
Évaluation :
2

Local staff was fine. What wasn't fine are the lack of trucks to bring the boxes to where one lives. Both ends had breakdowns. I imagine some manager gets a bonus for cutting costs.

Brian G.  |  Expérience générale 
Évaluation :
5

very nice!

Jiawei L.  |  Expérience générale 
Évaluation :
3

They were unable to deliver my U-Box so a contract company delivered it. In the past, the facility has been clean and the staff have been friendly, but they are hard to reach through the call center.

Danielle M.  |  Expérience générale 
Évaluation :
5

Good people and great service.

tammy d.  |  Expérience générale 
Évaluation :
5

Very pleasant staff. Clear communication. All belongings delivered in same condition when packed.

JOHN A.  |  Expérience générale 
Évaluation :
5

Your customer support reps who handle the phone calls are VERY good! I would highly recommend your company for the rental of a U-Box.

PAMELA JOY T.  |  Expérience générale 
Évaluation :
5

We were never at that facility - you made me answer - even though questions were not applicable- U-Box delivered to our home -- delivery staff were great

Roger L.  |  Expérience générale 
Évaluation :
4

We scheduled times for uhaul to come pick up empty pods but they moved my pickup time twice without any notification. I only found out after calling both times.

Hunter R.  |  Expérience générale 
Évaluation :
5

Amazing!!

Keith J.  |  Expérience générale 
Évaluation :
5

We had 2 Uhaul boxes and delery and pick up were fantastic. Thank you for your service during our renovation. The blankets we're a great help.

vickki s.  |  Expérience générale 
Évaluation :
5

I did everything online. It was very simple

chariti h.  |  Expérience générale 
Évaluation :
5

The staff was great! Sam and Casey made the visit easy and stress free! Thanks again.

Shawn H.  |  Expérience générale 
Évaluation :
5

Good experience

Joel C.  |  Expérience générale 
Évaluation :
1

Worst customer service experience of our lives. Made over 25 calls to U-Haul and still no resolution. Every part of the Ubox process went wrong. Sam L. Is the worst manager in history. Never use them

kerri s.  |  Expérience générale 
Évaluation :
4

S.O.

John M.  |  Expérience générale 
Évaluation :
5

I did not use the facilities, but they worked hard to deliver my uboxes from Chicago. Brianna, the delivery driver was extremely friendly and helpful, even when I gave her wrong information! Great Job

Jeremy A.  |  Expérience générale 
Évaluation :
5

Our entire experience with all U-Haul staff has been excellent. We are extremely pleased with our interaction with all employees.

james f.  |  Expérience générale 
Évaluation :
5

Excellent service

liese c.  |  Expérience générale 
Évaluation :
5

Very professional!

JUSTIN B.  |  Expérience générale 
Évaluation :
5

Très bien

Mark R.  |  Expérience générale 
Évaluation :
5

Brianna was professional and courteous. Did not visit IHaul site

Laura B.  |  Expérience générale 
Évaluation :
4

Helpful staff.

Aaron W.  |  Expérience générale 
Évaluation :
5

Very friendly staff

Joseph B.  |  Expérience générale 
Évaluation :
5

Moved cross country from NYC to Phoenix and could not have asked for a more economical, efficient, and reliable way to make this move!

Micaela M.  |  Expérience générale 
Évaluation :
5

The Ubox delivery driver was OUTSTANDING

craig s.  |  Expérience générale 
Évaluation :
5

Thank you for your help!!!

Cecilio A.  |  Expérience générale 
Évaluation :
1

We were given incorrect information by Kevin which lead to our movers waiting for two and a half hours- thus costing me an additional $275. I was told two times i would be called back and no call

Kathy C.  |  Expérience générale 
Évaluation :
5

We had the boxes and never went to the actual facility but I can tell you, the ladies that dropped them off and picked them up was awesome.

Bonnie C.  |  Expérience générale 
Évaluation :
1

You charged me out of the blue. Every attempt I made to call or email you was ignored. After the national organization sorted things out you sent a series of letters threatening me.with a lien.

Steven B.  |  Expérience générale 
Évaluation :
5

The only issue we had with this facility was that they are closed on weekends. If scheduled during the week all will go well.

DARREL H.  |  Expérience générale 
Évaluation :
5

Smooth transaction from PA to AZ..

charles c.  |  Expérience générale 
Évaluation :
5

I was never at this facility.. box was picked up by a 3rd party outfit. Box arrived in great shape.

jEFF L.  |  Expérience générale 
Évaluation :
4

No comments

MARTIN O.  |  Expérience générale 
Évaluation :
5

I wish it had been open on Sunday, otherwise everything was great!

Natalie g.  |  Expérience générale 
Évaluation :
5

Very good service, Sam who is warehouse manager helped me when ever I need help and in need to access my UBOXEs.

ramakrifesma r.  |  Expérience générale 
Évaluation :
1

I am being charged for a unit I dont even have. Hey won't contact me back to give me a refund.

Tara W.  |  Expérience générale 
Évaluation :
3

we had a ubox delivered through this location, after they contacted us to verify we were home waiting, they didn't show up til the next afternoon BOTH delivery and pickup.

Frank R.  |  Expérience générale 
Évaluation :
5

Jackie, the person who delivered the U-Boxes was very polite and did a nice job of placing the boxes where i wanted them.

Rick E.  |  Expérience générale 
Évaluation :
4

The guy at Tempe was friendly and the driver who delivered tha u box . The other staff that I had spoken to over the phone were not knowledgeable. and ended up hanging the phone on me.

margret k.  |  Expérience générale 
Évaluation :
5

Great service.

Asiyah J.  |  Expérience générale 
Évaluation :
1

I never went to the facility. I had trouble with getting my things delivered there was communication issues with U haul. I called several times to resolve these issues. I had 2 different ubox orders.

Laurie L.  |  Expérience générale 
Évaluation :
3

I has two u boxes delivered, they changed my order to self delivery but they fixed that and had a moving company bring my things and they did great, need more than 1 day notice on what time it comes

Earl N.  |  Expérience générale 
Évaluation :
3

While the customer service was good, they did not follow through on promises made so this move ended up costing me $100 more than it should have. I shouldves had them deliver the UBOXes to me.

Chanel K.  |  Expérience générale 
Évaluation :
5

did a great job

David D.  |  Expérience générale 
Évaluation :
4

Overall great experience!

stephanie f.  |  Expérience générale 
Évaluation :
1

customer service can’t help. local stores not centrally linked. my box was placed in storage instead of shipped by mistake, final delivery delayed, then charged an extra month. was always on hold too

Derek C.  |  Expérience générale 
Évaluation :
1

It was very difficult to get this store to answer the phone . The reservation agent couldnt get them to answer either. Because of this, I did not get my ubox until 3 days after I arrived . Badservic

heather O.  |  Expérience générale 
Évaluation :
5

I had an OUTSTANDING experience. I ordered a "Box" to ship items from Michigan to Arizona. The box was delivered as promised and delivered to AZ ahead of schedule. Loved the constant communication.

Billy S.  |  Expérience générale 
Évaluation :
2

There was absolutely NO communication from your staff or company even when delivery was two days late. Even when messages were left to have someone call me, no one bothered. Disappointed.

ann k.  |  Expérience générale 
Évaluation :
5

Did not go into the facility itself as I had u-boxes delivered and picked up!

HEIDI V.  |  Expérience générale 
Évaluation :
2

All was well untilt my experience with uhaul on receiving end.. pooractions of office created frustrating and limited time to unload . I paid far too much when compared to other quotes. Refund please

steve r.  |  Expérience générale 
Évaluation :
2

When the Ubox arrived in my town I was supposed to get a call and I didn't. I found out the box was scheduled to go to my home 5 days later. Not happy about the communication.

Janine W.  |  Expérience générale 
Évaluation :
2

Had to call multiple times to deliver the U Box and took more than 10 days after it reached the destination.

RAMAKRISHNA M.  |  Expérience générale 
Évaluation :
4

Wish you could deliver the Ubox more days rather than Sunday/ Monday

Zachary M.  |  Expérience générale 
Évaluation :
2

My Containers were in Tempe for a week, buy they wouldnt deliver before the last day of contract. One container couldnt be opened by driver so I had to open it myself. Uhaul missed pick up day.

Mark W.  |  Expérience générale 
Évaluation :
4

Please have better communication with your customers. I was told we would have two hours notice before our delivery and we only got five minutes notice.

Ellie G.  |  Expérience générale 
Évaluation :
1

I would never use the UBox service again. Terrible customer service and very poor communications!! Now I know why PODS is so successful.

Abe K.  |  Expérience générale 
Évaluation :
5

Great to work with

Adam G.  |  Expérience générale 
Évaluation :
5

From the beginning to the end , the personnel where friendly and helpful

JEFF H.  |  Expérience générale 
Évaluation :
4

Tempe staff was helpful and friendly. Zero stars to national phone customer support. Multiple instances during this move of over 20 minute hold wait times just to be transferred to the wr

James B.  |  Expérience générale 
Évaluation :
5

My u-box was stored at this location and delivered to my new home. Staff was very helpful and kind!

mitzi f.  |  Expérience générale 
Non les évaluations ont été soumises pour cet établissement.

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