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Jeff F.Customer Reviews for U-Haul at Elm St
Testimonials From Recent Customers
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I had reserved a 15 foot truck. When I arrived I was told they did not have one. I had to take a 10 foot truck instead. The 10 foot truck did not have a ramp. This made loading the truck very difficult. I was not told about the lack of ramp when I rented it. I would have NOT taken it if I had known. When I spoke with the staff about this issue when I returned the truck they did not seem to care at all about this problem.
Mark C.Start the gas tank off at full. It is easier to return it full than some odd amount . Thank you. All is good.
THOMAS SCOTT C.Location is small inside and out. The staff was great, hard working, attentive to us. The truck while dinged up worked fine, good on gas.
Stephen M.A/c did not work properly in the truck.
Rick M.The truck was dirty, smelled bad, smoke smell in the how thing, bugs in the truck bed, no washer fluid and the windshield needed to be cleaned it was dirty no one offered to show me how to use anything like how to open the back door how to lock everything etc. And you should be able to reach someone at the store never get anyone. I think if you trained your staff you would be doing the right thing for the prices you charge, the truck ran like it was going to die at any point...
Jodie H.I would have liked to be able to leave my personal car parked on the Uhaul parking lot instead of the street during the hours I rented the van, but was informed that wasn't allowed
Laura V.Both workers were friendly and communicated very well!
Kivah H.The truck was over all clean. But it smelt like a farm. Staff was friendly, my over all experience was great thank u.
Zaynab A.The fuel pump as where I t was when I picked it up so I should not be charged for fuel.
Jonathan G.They were great! They were on time, moved quickly, careful with my belongings and kind people. They moved my things out of the U-Haul and into the appropriate rooms within an hour, which was impressive!
Megan W.Watervilles equipment has always been very much above average in it's cleanliness. Smells good too. People there are too notch. Cordial and friendly. Your Maine employees are your best employees...hands down. Never had a bad experience at any Maine location. And Waterville is by far...the best
William S.PLEASE explain when you say on the phone, or in person that what you market as a 20' truck actually has a a 17,5' box with a 2,5' “dog house†over the cab. Also after I left the rental yard I noticed the agent marked the gas gage at 3/4 full when it was 5/8 full. Also be aware that the 6 pads and the dolly mounted inside the box will be added to the rental fee if they're used and if not used, well, they take up space.
JEFFREY T.Merci
Leah A.Very personable and helpful employees.
Peter S.Very positive experience renting truck to move some appliances - easy check in and return.
Tracey H.We picked up truck and me n my sister walked over to big apple while driver got van the rep told driver that oil was spilled she requested another van rep stated we don't have one me n my sister ended up getting hurt from all the oil we informed the rep Melissa her response was what would you like me to do she gave us a 5 discount so we called Corporate and the guy was extremely rude and stated uhaul will not be doing anything about it . I received the text message at 11:08 am about the cleanliness of van 2 hours after I picked up. The guy responded there's nothing we will do for you so I'm contacting a lawyer because the van shouldn't have been rented in that condition I have photos , medical reports x rays
Sarah Q.uhaul has bad noise up front like a wheel bearing.
Ken C.I was lied to and was told that I couldn't keep the truck longer saying it was going out right again at 5pm. They had 3 other 15 ft trucks not being used and they parked the truck I used and I drove back around 7 and it was still there. I WILL NOT BE USING THIS ONE AGAIN!
Zachary C.very knowledgable staff. Clear instructions.
thomas R.I GOT CHARGED FOR 2 DAYS WHEN I ONLY HAD IT FOR 1 DAY. I WAS 2P MINUTES LATE SHOWING 2:20 AND THATS BECAUSE I WAS 3RD IN LINE. IM NOT HAPPY WITH THAT AT ALL
Nick L.I had a great experience. The guys were friendly and informative. Your website is a bit buggy and I was unable to upload photos of license prior to arrival. It also created 2 reservations when I only needed one.
David H.The location doesn't have enough space for the amount of vehicles and trailers present. The staff was wonderful, but pulling in for drop off was worrisome.
Ragan A.I think it was perfect truck ran great great customer service
Joshua K.Man, they work hard there with a lot of traffic through a small store and area.
Patrick C.I reserved a 10-foot box truck rental online but when I got there, they didn't have a 10-foot, so they gave me a 15-foot. The 15-foot box rental ran real ruff. I was told it should get between 10-15 miles per gallon. I only put 28 miles on the rental and purchased $10 worth of gas before returning it which gave me 2,25 gallons of gas. Upon returning it I was told the gas was low and they charged me an additional $30 for a gas charge which amounted to 6 additional gals. The manager was rude when I explained it couldn't be correct due to the miles I drove. The gas I purchased and the gas they charged me for amounted to the truck rental getting only 3/5 miles a gallon. The manager couldn't seem to comprehend that concept. I will never go back there ever again.
Steven K.Long waiting times for customer service. Only one worker to take care of 3 people waiting in line for rentals and returns
Steve B.Everything was fine and the young man working enjoyed his job and was top notch
Skip C.We had a great experience.
Robert D.This location needs more room to maneuver. I had a challenging time parking the trailer. The drop off was performed after hours and the space was very very limited.
james R.Great going to an actual uhaul dealer...made all the difference! Great job!
Nichole L.Amazing super efficient staff, especially the hot red head girl
Jeffrey S.Only thing I would like the steps on the trucks when you get in there kind of high otherwise her that I love the vehicle
LISA T.Had to reschedule the first time because they failed to notify me that my truck wasn't ready nor at the location so I had to cancelled my moving plans for the day and reschedule for the next. Staff could really care less if I got my reservation or not. They did not try to make up for their mistake. Extremely disappointed in service. I will never rent from uhaul again.
Grant C.Great customer service, they helped guide me though my first experiance renting a 10 ft truck , answering any questions. very courteously. I had no problems driving the clean comfortable truck. And returning it was done efficiently and quickly. I will definitely recommend this location!
cari H.They did a quick and efficient job checking me out and then back in at the end of my rental. Thank you very much Waterville, ME UHAUL Rental Center
JEFFREY D.The online system did not inform the humans that I had an appointment at this location.
Steve E.ALWAYS a great experience! Thank you!
Peter R.In 6 degree weather, we could not open the roll-up door beyond 6" because weatherstrip too stiff. Had to use a 2X4 to lever it up. I rented the same trailer recently and had to sweep out dirt, this time I had to sweep out new dirt.
Neil W.Super easy and convenient!
Casie R.The woman that was helping me was very knowledgeable, helpful and kind. She did an amazing job
Corey N.Quick easy rental and return worth every penny
ROBERT D.Service was excellent
Peter P.I had to clean out some accumulated dirt. Door was very difficult to open/close. Attendant had great difficulty unhitching coupler when I returned trailer; she said locking screw was bent.
Neil W.The uhaul was dirty, the ramp would not come out good, it would get off track and get stuck half way, would have to tget iy unstuck by pushing it back in to start over.
VICTORIA L.GREAT RENTAL
ANNEE C.The truck inside was free of clutter but I would not say clean
CHRISTOPHER S.I was misquoted on the trailer rental fee. This facility was not familiar with the U box procedures
david p. | Expérience générale