Customer Reviews for U-Haul at I-95 & State Rd 84

3 413 évaluations

1840 W State Rd 84   Fort Lauderdale, FL 33315
(1 Block East Of I-95 On Sr 84)

(954) 525-4125

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(954) 525-4125

1840 W State Rd 84
Fort Lauderdale, FL 33315
(1 Block East Of I-95 On Sr 84)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

jay P. 
Évaluation :
5

The rep was super. He was friendly, very thorough in explaining all term and conditions. I was really impressed with his manner. He checked me out and then checked me back in when I was completed. He really made an impression on me.

Michael W. 
Évaluation :
4

Very friendly and efficient workers there

Kathryn S. 
Évaluation :
1

They charge me extra money , I was no suppose to pay nothing

Cristopher D. 
Évaluation :
5

I wouldn't recommend the Broward Blvd location the lady is very rude I won't go back there If 84. Location doesn't have it I will go somewhere else

Gerald H. 
Évaluation :
5

Abordable

MOHAMED A. 
Évaluation :
5

Non

CODBERT D. 
Évaluation :
5

I have used this location for 20 years and always had a pleasant smooth and uneventful experience.

Pierre B. 
Évaluation :
2

I waited 15 minutes to be helped and the employee was nowhere to be found. Then I was overcharged.

PATRICK M. 
Évaluation :
5

Carlos was great. Very professional.

Thomas H. 
Évaluation :
5

Very friendly and efficient staff. I was in and out in less than 10 minutes. Check in was easy and hassle free. Wonderful service. They made the pain of moving that much more bearable.

corinne G. 
Évaluation :
1

Absolutely ZERO customer service skills. No eye contact, not able to articulate spoken language clearly. Borderline rude but certainly unpleasant. Staff appeared to be annoyed having to do their job. Poor communication. Awful experience. Avoid this location.

Geoffrey B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Abraham D. 
Évaluation :
1

Horrible customer service we received at this location ,trying to pick up a rental truck ,from the lady working there on Saturday 10:00 AM 7/23/2022 from bad attitude to racist behavior,,she should be fired .I do not recomend this location at all.U-haul should do something,this is not acceptable at this times and place.

FERNANDO D. 
Évaluation :
1

Rented the small trailer for few hrs and returned it in the same condition as received. Was charged for a cleaning fee and when called, they argued with me about the charge instead of explaining properly. Would never recommend or return to this location.

Zoran R. 
Évaluation :
1

I was charge $17 plus for 3 gallons of gas . I took the truck with the gas gage a little to the left of the half way mark I drove about 16 miles both way and I put $10 gas in the tank. The agent said that I drove 30 miles which could never be possible. I made a mistake by not checking the mileage before I left. The is that I trusted the agent, because I rented truck many times from uhaul and I never had this experience I was charge $96 plus and my debit card was charge twice one for $29 and then $66 plus. I have never seen it done like that before. I think I was cheated

Dennis P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bernardo P. 
Évaluation :
5

Very professional and friendly at the same time 👍🏻 I always use u haul on state rd 84 Thank you

John L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wanda D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

odell S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dora M. 
Évaluation :
5

Reliable and well maintained equipment!

Mariano O. 
Évaluation :
3

I'm not sure that the staff could have done anything differently for me so I don't want to blame them but the attitude that came across was not even one of apology that my experience was already not going as planned. My pickup location was changed without my knowledge and because it was changed from one location on state road 84 (1,3 miles from my house) to another location on state road 84 (11 miles from my house), I did not notice when reviewing the text confirmation the night before because I had not memorized the street address. I just saw state road 84 and knew that was where I reserved the pickup. Also, when I spoke to a live person the night before, after receiving that text, that person never said anything to bring to my attention the change in pickup location. Seems like that should be standard, especially when changed from one location to another ON THE SAME ROAD. When I researched truck rentals before reserving, I read many customer reviews with this same feedback (UHaul does not have truck at pickup location reserved) so I discussed it with the UHaul rep before making a reservation and was assured I would get the truck I needed at the location I requested. The change to the pickup location had a significant effect on my moving day, as I planned to walk to the original pickup location to pick up my truck because I did not have anyone to drive me back at a later time to pick me up had I taken my car and left it in order to pick up the truck. The location I was switched to was 10 miles further so I could not walk there. And I could not Uber back later because I had my dog with me shortly after picking up the truck. Very disappointed with change in pickup location, poor communication if that change, and poor response to how that change effected me as a customer.

JACQUELINE P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gene L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TOMISLAV K. 
Évaluation :
1

Workers were rude at this location. The A/C did not work in the uhaul provided to me and I had to drive it an hour each way. The furniture dolly I paid for was “unavailable” yet I believe I was still charged. Worst uhaul location I have seen.

Luke K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gary H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Lars H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Cathy N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Maurice P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

yvonne N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRENT Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DANNY F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patrick L. 
Évaluation :
5

Very helpful staff. They got me in and out very quickly. Rented trailer got the job done!

Michael L. 
Évaluation :
1

I had placed a mobile reservation for 8:30 but the people who made my reservation on the phone didn't placed it as such, so after waiting 1 hour trying to figure out how to get to the key that was in the lock due to having no code I had to cancel that reservation to make one at another location, once I made that reservation I was told I was going to get the code to get a key at that location I get there and the key of the truck I had reserved was left inside the truck and truck was locked.... after that and spending 3 hours of my time trying to get a uhaul due to you guys handling your trucks a d schedules wrong I finally was able to get a uhaul at a location that wa really far from my house.... also due to the fact that I complain I was given just a $50 credit and it was really not worth it considering all the gas and uber I had to spend after that.

JULIO S. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Daniel O. 
Évaluation :
5

Carlos and the staff are great. Friendly and easy to deal with.

Clive H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eric I. 
Évaluation :
5

Angel was great!

Susan W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tina D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tina D. 
Évaluation :
5

Awesome friendly service and very detailed

STEPHEN C. 
Évaluation :
1

The owner was very disrespectful

Iaroslav O. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Angela H. 
Évaluation :
3

When we return the U-Haul last night we went to the website to take a picture of the gas and the mileage and it kept coming up that it was timed out and would not allow us to do that and here we are in a dark parking lot at 10:30 at night I certainly hope that we are going to be charged the $30 for returning it in such a timely fashion we also When we return the U-Haul last night we went to the website to take a picture of the gas and the mileage and it kept coming up that it was timed out and would not allow us to do that and here we are in a dark parking lot at 10:30 at night I certainly hope that we are going to be charged the $30 for returning it in such a timely fashion we also call U-Haul support and there was a 20 minute wait to speak with someone we put more than enough gas in there and there was minimal mileage I would like someone to give me a call back and let me know what the final charges are

Janine H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wanda D. 
Évaluation :
5

Make sure the vehicles that are available to reserve on line are actually available on site

Kimberly T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andre J. 
Évaluation :
1

When I returned the truck the uhoul guy that was there waiting for the truck to check had the worst actitud,he wasn't happy working that day,I think he was looking for cash money from me,he said let's talk because if not you gonna have to pay two days instead of one, I supposed to return my truck at 3 and i returned at 6:30pm Because of that i was charged 2 daysssss thanks

Frank M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Fred S. 
Évaluation :
1

Good day On 5/21/2022 I contacted U-haul customer service to reserve a motorcycle trailer. My experience with customer service was top notch. I arrived to the pick up location to retrieve my rental. U-Haul signature ( Ocea Inman ) was my representative. I posed a question to him and he posed it to the other representatives. I then was instantly treated like a child. I do not appreciate this type of treatment from representatives. I asked if a purchase was made can it be returned. They stated no. I in return asked if I purchased this tape in your store with a receipt, but I didn't open the package can I return it. They stated yes but you're purchasing an item thats being used now and you can't return it. I didn't ask for the insight from your associates nor for them to treat me inappropriately. They misread my intent and treated me like a child. I am not a child, I know how to make a purchase. Just because I'm purchasing an item associate with this question doesnt give an associate the right to treat me the customer like a thief. I am not a thief. I have an OUTSTANDING job. Your associates complete misread me, my question and the situation. If they had just answered my question to the best of their knowledge without misinterpreting me as person. Please review your security footage for a more accurate account of what transpired. I didn't notice at first but after the purchase was made, packaged item opened and installed by your associate and not me, trailer hooked up by your associate and not me and I had already left the establishment, inside my package the item document had been DELIBERATELY ripped in half and unreadable. My package that I had just purchased from your establishment had just been damaged by one of your associates. I was FRUSTRATED to have been so VIOLATED by U-Haul that I've been renting from for over 20 years. I also was too far away to return now. I returned the next day to return my rental. U-Haul signature ( Ocea Inman ) was my representative. I returned the rental then entered the establishment per U-Haul signature ( Ocea Inman ) request to retrieve my paper receipt. After receiving my paper receipt from U-Haul signature ( Ocea Inman ) he left the establishment immediately. I then explained to the other representatives what had transpired the previous day, what I was doing now and my family nor I could read the information on the package due to the damage from you associate. I then exchanged the damaged document that was unreadable from my purchase the prior day with another of the same item in store. While I was inside your establishment I was told by your associates that the police were going to be called on me. I stated I am here waiting for the police to advise you damaged my purchase. I never purchased damaged items before. You are at fault. U-Haul signature ( Ocea Inman ) then entered the establishment and stated in a disturbing voice you are causing a scene, leave or I am calling the police. I left. I was the only customer in the establishment the entire time I am there. I have never written a complaint on anyone till today. I have never been so embarrassed 2 days in a row at the same establishment. I feel so disrespected, embarrassed, annoyed, mistreated, confused and stressed with the treatment I received from your associates at U-Haul in the Davie FL area. I was too embarrassed to return to the U-Haul location in Davie FL to get any other information. I need names of other associates in order to make any additional complaints. I could only get the name of the associate on my receipt U-Haul signature ( Ocea Inman ). I would like for U-Haul to show me U-Haul's policy and procedures when it comes to a customer making a purchase and the associate rips his document needed for explanation. It is unreadable inside the purchased item. This is all because I asked a question. I have the right to question anything and not be treated like a thief. I am a US CITIZEN, and would like to be treated fairly with any vendor at any establishment where I purchased goods or service. I have not damaged any of your property or equipment. I have had an excellent relationship in the past with U-Haul and its associates. This being my only negative experience to date 2 days in a row. I have new born twins they're not even 2 weeks yet and have not had sleep in 2 weeks. I am stressed from this experience. Please respond and update me on today's negative experience with U-Haul signature ( Ocea Inman ) was my representative and his associates. THANKS IN ADVANCE

Teddy M. 
Évaluation :
5

Only issue was that it was hard to get to the location. But the representatives were excellent & information. The vehicle was in GREAT condition. Loved the backup cameras on the vans. Saves time & headache!

MARLA D. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

KeNZA N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin Q. 
Évaluation :
5

I'm good.

Charles M. 
Évaluation :
3

Be much nicer.i was running late so I contacted the uhaul 800# they made note that I was currently jammed up in traffic due to a car had flip over. The guy from uhaul called me with such a attitude

Charlene J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jose S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAVIER R. 
Évaluation :
5

Everything went well.

Christopher N. 
Évaluation :
4

Quick and easy with the check in and check out process. Thank you guys.

lakeisha C. 
Évaluation :
5

Keep doing what you're doing.

basil S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Evelyn C. 
Évaluation :
3

The van had cockroaches and got inside my handbag.

Norvel S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

dean M. 
Évaluation :
5

The attendant who checked out the truck to me was excellent, really was quick, efficient and friendly.

Andrew R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Victoria H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Robert M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

MARCOS M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Stephen H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Damaris D. 
Évaluation :
2

The 3 employees working Sunday morning are very impolite very bad attitude. Won't ever go back to this location.

Alvaro S. 
Évaluation :
5

S.O.

Louna B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN K. 
Évaluation :
5

Road access to location is tough, involves 2 u-turns which are hard to make in a 20 foot truck in rush hour

JACK L. 
Évaluation :
5

Rien

Geoffrey T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARIA S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Norman P. 
Évaluation :
3

I was charge 6,05 for fuel when it had just under a half a take when I rented it and was returned the same way. I drove 3 miles in the vehicle. No signs for customer parking. I was later told I should have parked behind the building. I'm disabled and it's difficult for me to walk to the front door from there.

Jacqueline M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ADIEL B. 
Évaluation :
5

customer service was great

Cecilia T. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

SARAH M. 
Évaluation :
5

Everything went good but someone scratched my car with a key

Jorge G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

eili M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

eili M. 
Évaluation :
5

The service was very good and staff was good

eili M. 
Évaluation :
5

Amazing this location is always on time with vehicles and the general manager of the establishment is always working and always on top of everything Every time I rent I ran from this location due to the fact that they respect you and there know what they're doing I recommend this location to anyone in all trust me you're not gonna regret it and they always have the vehicle you need and it's always clean

Yovannie G. 
Évaluation :
5

Give your staff an incentive for excellent service to your customers.

DIANNE F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rich L. 
Évaluation :
5

This office staff was very efficient, professional and made check out very easy! I would defer to this office next time!

Diane K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Lisa G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Deonte B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARIE R. 
Évaluation :
5

Nothing everythin is good

JOSE C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Teania B. 
Évaluation :
5

Great Service

JASON B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Henok G. 
Évaluation :
1

Never again.

Paril M. 
Non les évaluations ont été soumises pour cet établissement.

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