Customer Reviews for U-Haul at Shadow Mountain

4 624 évaluations

16226 N 32nd St   Phoenix, AZ 85032

(602) 992-0051

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(602) 992-0051

16226 N 32nd St
Phoenix, AZ 85032

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Miguel was very friendly and helpful. Excellent service à la clientèle

Thomas W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Heather M. 
Évaluation :
5

Everything was great. Vincent and the other two gentlemen were extremely nice ..they acknowledged that I was so overwhelmed and frustrated and did what they could to make me laugh and helped me to get the right size truck in my confusion. Thank you ..best customer service I've ever gotten at u haul

Cree P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mary G. 
Évaluation :
1

45 minute wait when I had already checked in online a week earlier. This made me really late and caused massive problems. Very stressful day - why can't you have two members of staff during your busy times when you know have you multiple reservations around the same time. The location is cramped and hard to park, maneuver and you have to leave your return equipment blocking the entrance which is dangerous.

DEVON B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Crystal M. 
Évaluation :
2

I was overcharged close to $50. I was given one contract and my receipt that was emailed was totally different.

JEROME M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David O. 
Évaluation :
5

Everybody at the shop was dressed sharp all trailers lined up neatly and all equipment was exceptionally clean

David B. 
Évaluation :
1

When my husband Lino Garcia went to go pick up the U-Haul truck and a trailer one reserved for Friday, July 22 in Peoria Arizona on bell road no trailer Noye Quitman was there they could not find his reservation they could not even have it poor service my husband had to wait five hours until they found one for him and then he had to go to another U-Haul place on thunder Road I am absolutely so displeased with U-Haul I hope everybody sees this message so disappointed my husband wasted five hours when he had to go from Peoria Arizona to Georgia Atlanta or McDonough Georgia can you imagine how frustrating we live in Milpitas California he drove 10 or 12 hrs. to get to Peoria, Arizona and then still have to wait another five hours to get the trailer and U-Haul truck and still had to empty the storage we had and Peoria U-Haul unbelievable service awful the worst nightmare for my husband at 114° Weather I'm surprise he didn't have a heat stroke and my son that went with him my 15-year-old Lino did get sick with the hot heat if you like to call me my name is Martha Garcia my number is 408 470-0943

Lino G. 
Évaluation :
5

Everyone was so welcoming!!

Collette J. 
Évaluation :
5

Great guys

MARQUIS B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Kathleen C. 
Évaluation :
5

Staff was very friendly. Le service a été excellent. I've rented from this location (probably 3 rentals a year for the last 15 years) and have always had a positive experience at this location.

Bruce Y. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

David N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Don N. 
Évaluation :
5

perfect already. everyone is very helpful and attentive to customer needs. everyone is pleasant

MAGIN F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSEPHINE C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VIRGINIA A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Lisa T. 
Évaluation :
1

Tried to steal my stuff

Robert T. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Roman B. 
Évaluation :
5

Amical

Ralph B. 
Évaluation :
2

Very rude

Luis R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Terry P. 
Évaluation :
5

Awesome teamwork!!

Maria H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

kathie S. 
Évaluation :
5

I had nothing but a GREAT experience with this U-Haul so I see nothing else you need to improve on. Merci

richard K. 
Évaluation :
4

My only complaint is that when I returned my rental. It was not checked in I received a call 1 day later that my rental was due.i told them I returned it yesterday befoy my time was up but did not get a confirmation. I think it's good now since I got this survey..ikd?

Jessie R. 
Évaluation :
5

Double check that the dolly the client rents is in the truck!!

Krystal K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Maurice R. 
Évaluation :
4

Had a blowout on one of the tires. It took 3 hours to get someone there as I sat on the side of I17, 30 minutes outside Phoenix, in 115 degree heat. Don't think I'll be using Uhaul again. While the dispatcher was incredibly nice, it's beyond me why someone couldn't go the 30 minutes to bring water, another truck, or do anything other than... wait.

Daman W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michelle D. 
Évaluation :
5

very helpful and friendly. easy pickup.

Henry T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Erika W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Desiree R. 
Évaluation :
5

Not a thing! This location was friendly and helpful each time we came in to buy boxes or wrapping paper. The truck pick up was quick and easy! At return, as soon as we pulled in someone came out to greet us. Excellent service!!

Kim H. 
Évaluation :
5

Victor and his crew are always upbeat, positive, and very helpful. Excellent customer service and always friendly. I always recommend this uhaul. Greatest experience there is why.

Matthew S. 
Évaluation :
5

They always help me with a smile and fast no waiting around good service

debbie J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

kim S. 
Évaluation :
3

I never received a final invoice. I had to find charges from my bank.

Andrew L. 
Évaluation :
2

Ridiculously long wait to pick up the trailer, and when we returned it we were told a confirmation email would be sent. It was not. So I had no proof of return. I called and was on hold for over 45 minutes just to ensure it was checked back in. DO WHAT YOU SAY YOU WILL DO. CUSTOMER SERVICE IS IMPORTANT.

Nancy K. 
Évaluation :
5

Fast easy and good customer service. Nice people.

Mike L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Denise D. 
Évaluation :
5

Did a great job taking care of my needs

Philip R. 
Évaluation :
5

No question which they have everything what I see.

Robert D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Christopher S. 
Évaluation :
5

Fantastic service from both representatives! Very friendly and extremely helpful! UHaul is blessed to have them!

Mark R. 
Évaluation :
3

I never got a receipt and the trailer was horrible. I hope not to have to use this location again.

DEVON B. 
Évaluation :
5

The owner and staff were exceptionally friendly and helpful and let me tell you that makes all of the difference in the world they were an absolute pleasure to do business with

MARK D. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

James N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lesley I. 
Évaluation :
5

There has been a delay in getting my final receipt sent to me by email. When improvement get your receipt when you turn in your vehicle. Merci

Willie L. 
Évaluation :
5

The U-Haul representative was very helpful at check in. Made things much easier and appreciated the good customer service.

Suzanne O. 
Évaluation :
5

All good

ARVINDER R. 
Évaluation :
5

I have used this location many times over the years and have never had a problem!

Shawn C. 
Évaluation :
5

Great customer services

hoi T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jason D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

joann R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAM F. 
Évaluation :
5

N/a

billy B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRANDON L. 
Évaluation :
5

It would be better to send a followup email after signing for the mobile pickup. First time mobile pickup user, I don't know what will happen in the app, because there is nothing noticed me or said something like "You will do xxx or something would pop up on the rental day". Other that, overall is great.

Zehui H. 
Évaluation :
5

Excellent customer service.

Veronica S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert C. 
Évaluation :
5

Great staff!! Very helpful, everything was ready, clean and well maintained. Very knowledgeable.

CHERALD K. 
Évaluation :
5

We are so impressed with this business site. Inside the facility is very clean and organized.Our time at the counter was efficient. An be all that, we were truly impressed by the staff. Everyone was pleasant and more than helpful. Their attitudes stand out in a world where customer relations/satisfaction seems to be a lost art. We are grateful we ended up at this location to rent our U- Haul. We would like to especially commend Sal/Salvador who met us with our truck and again when we returned. He is very present and attentive with a great smile on a day when the temperature had reached 112 degrees. He has an amazing attitude. He made a busy moving day so much better for us.

len Y. 
Évaluation :
5

If this was a bar I would drink here. If this was a gym I would train here. If this was a church I would pray here. This place is awesome! The absolute best people work there! Equipment is top notch! I don't want to tell everyone how great it is here because everyone will go here and I will be harder for me to get a rental!! I love this uhaul location. It's all about the people for me! I can a great uhaul truck at other locations but I'm not getting the people that I have at this location!

DONALD H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marcela M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Gerardo M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John M. 
Évaluation :
5

Salvador was really nice and helpful!

Chloe T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jeff J. 
Évaluation :
5

Great staff, extremely helpful. Fast and responsive. Everyone on duty on the 1st in the afternoon was professional and skilled.

Gregory G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

jim M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bill S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Allen G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeremy H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Gregg E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

vilinda W. 
Évaluation :
5

some staff at this location are five star, like Vincent. Others, a female and a male didn't have a clue how to help me or explain anything to me they were terrible. So, actually you have 1 star employees here working with 5 star employees. It must be frustrating for the five star employees.

anna N. 
Évaluation :
5

I am sorry I don't recall the young woman who as assisted me with my rental, however, she is fantastic. Great interpersonal skills, great technical skills, great attitude. She was wonderful. She should be management. She should own the franchise location. She can do it all!

Shawn W. 
Évaluation :
5

Manager seems like he is on top of things

Philip R. 
Évaluation :
5

Vinny and Sal are always so helpful!

Deanna H. 
Évaluation :
5

Everything we the van I rented was perfect. I was told I could leave my own vehicle in the store's parking lot while I had the van, however, as I picked it up before the store opened, there was no room to park my car because trucks to be rented filled the lot. That was the only challenge I encountered.

Carrie L. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Dan H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Zachary F. 
Évaluation :
5

Have a full tank of gas

Eugene S. 
Évaluation :
3

I would encourage that instructions be explained to customers rather than just recited. While I'm sure it is tedious for the employees to repeat instructions many times per day, renting your equipment is something that customers do infrequently.

Doug D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Diane M. 
Évaluation :
5

the truck was loud and the front end was really bad. Could not even drive at the speed limit on the highway.

Jackie C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joshua W. 
Évaluation :
5

Natalie did an excellent job.

Jim D. 
Évaluation :
4

The U-Haul employee met me in the drop off area, disconnected the trailer, and I was on my way in 5 minutes.

Mark K. 
Évaluation :
4

I dropped the car carrier during business hours and the truck after hours. But the guy who took care of the trailer actually didn't do his job and forgot to check it in. Same with the truck. For some reasons they missed they keys in the drop box or something. So I didn't get return email. I called them and they told me that they don't have the truck and the trailer and I had to drove there to figure it out.

Farzan F. 
Évaluation :
5

The staff was very courteous and very helpful!

melinda p.  |  Expérience générale 
Évaluation :
5

Hector is an awesome leader and ambassador for U-Haul. My experience was truly great (drop off on Aug 1 and pick-up on Dec 17) Many thanks! Mike

MIKE S.  |  Expérience générale 
Évaluation :
5

Professional facility and job.

Kenneth C.  |  Expérience générale 
Évaluation :
4

There was a mixup on delivery location of my Pod. Trying to get it resolved became very frustrating. Five stars to Victor at the 32nd St & Bell store for great customer service and finding a solution.

Ron C.  |  Expérience générale 
Évaluation :
5

I never visited the facility. All contacts were electronic. You were excellent in all aspects of service provided.

Kenneth C.  |  Expérience générale 
Évaluation :
5

Great experience and highly recommend

ALICIA L.  |  Expérience générale 
Évaluation :
5

Ces personnes sont extraordinaires!

Jeri T.  |  Expérience générale 
Évaluation :
1

Evan was helpful when I picked up my container. I had to work with a different office to locate the storage container and arrange pick up. The never contacted me. The storage bolts were still my box.

elizabeth h.  |  Expérience générale 
Non les évaluations ont été soumises pour cet établissement.

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