Customer Reviews for U-Haul Moving & Storage at Anaheim Blvd

4 338 évaluations

626 S Anaheim Bl   Anaheim, CA 92805
(On Anaheim Blvdbetween Lincoln and Ball rd)

(714) 774-9771

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(714) 774-9771

626 S Anaheim Bl
Anaheim, CA 92805
(On Anaheim Blvdbetween Lincoln and Ball rd)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures
  • habla español

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
3

Had an issue with this location when I returned the rental equipment, I specifically requested that the fee will be paid in cash, but employee processed the transaction as a credit card even tough I paid in cash, luckily for me I noticed right away when I received the invoice, no good CS for sure

Fabricio M. 
Évaluation :
5

Have a bathroom available as is required by law.

James K. 
Évaluation :
5

Great experience! Thank you!

Steven C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dana C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEFFREY W. 
Évaluation :
3

Forgot to load my dolly and the truck was old and no roll up windows and a faulty rear passenger window. The windows were never properly adjusted by the staff.

Kristin S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jose V. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Nicholas B. 
Évaluation :
4

Your parking lot is impossible to get internet service! Customer can not get access to internet to load site to load a picture when we turn in equipment after hours! Tried 3 phones different browsers no chance! Fix immediately would really help customers…

JOHN M. 
Évaluation :
5

Zack and Frances were excellent in providing me with great customer service.

Heather G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lori W. 
Évaluation :
2

When checking out the guys had no personality I didn't feel like a valued customer they just did something on the phone told me it was 5 miles over paid on my card yes or no done bye no personality towards customers

Annette G. 
Évaluation :
5

I have been renting the U-haul trucks for over a year. They are always in good condition & easy to drive. Also, the customer service is “awesome”. Merci 

vicki B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

melvin W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Roberto A. 
Évaluation :
5

Great service

Aventino R. 
Évaluation :
5

Nothing. I liked that Frances let us view our storage before purchasing it. Most storages companies I've worked with don't do this step which helps a lot for people like me.

Heather G. 
Évaluation :
3

clean windows

DaEun L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Monica S. 
Évaluation :
3

Checked in early, but when I went to pick up still faced a big line. I was supposed to get a furniture dolly, but didn't.

James F. 
Évaluation :
5

Great experience today! Quick and painless transaction…. They got me set up with a nice trailer, and sent me on my way! Thanks so much, will definitely return to this location!!!!

LEE H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dale E. 
Évaluation :
1

Better customer service and the manager not to be such a fucking asshole

Christian A. 
Évaluation :
5

Ahmed was great when I picked up the van

Noel S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dominic R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Anne D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amber T. 
Évaluation :
5

N/a

Ryan F. 
Évaluation :
5

It was very quick and the price was right.

Eric S. 
Évaluation :
2

Truck advertised was 19,95 I ended up paying almost 80 dollars

Greg B. 
Évaluation :
1

.are a reservation and then u haul called and told me that they don't have the vehicle. Changed the location assured me that I'd be refunded $50 for the Inconvenience/policy on there website.. When it came time to pick it up they kept making up excuses to not refund me the 50 dollars that I was promised. Terrible customer service!!!

George C. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

David T. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Esther O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

john S. 
Évaluation :
5

The people waiting on me at the counter were very courteous and very helpful. They were very pleasant to talk to and assist me in choosing the right size truck.

Adela M. 
Évaluation :
2

There seems to be a scam going on at this location. I have returned 5 trucks to this location and been assessed fuel charges for each one. Unless the trucks gas tank suddenly leaked when i pulled into the lot, there is no possible way that the gas I put in did not return the tank to the amount in it when rented. The last rental, I paid the rental the night before. It did not have Safe Move on it. When I got the receipt emailed to me suddenly there is Safe Move on it and a cleaning fee for a truck I physically watched my movers use my broom and dust pan to clean. This location tacks on extra charges, then leaves it to the customer to spend a half hour on hold with Uhaul to get the charges reversed. The District Manager needs to visit this location. It has no integrity.

Sandy E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Katrina H. 
Évaluation :
5

Jordan and his staff were exceptional and beyond very professional. Friendly, accommodating, and very flexible. Thank you for everything!

Michelle H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Simon J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ricardo P. 
Évaluation :
5

The service was great quick and easy. 24/7 drop off its great

Luis G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Luz G. 
Évaluation :
5

Quick efficient

EDWARD C. 
Évaluation :
3

When you are having to wait 15 to 20 mins for a employee come great you to drop off the vehicle is ridiculous. Then the check out process takes 3 minutes. This isn't the first time that this occurs at this facility.

Jose G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Garth G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

SilviaHelenadeB C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Nishay G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

tom S. 
Évaluation :
5

very good

RENATO C. 
Évaluation :
5

No complaints hire more workers like the one that helped me.

Joe S. 
Évaluation :
5

All the staff that work at this location are friendly prompt and helpful.

Lisa A. 
Évaluation :
4

cleaner exterior of van. Interior was very clean however. And the employees were very quick and helpful

Elon G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ajay P. 
Évaluation :
1

Very rude…very bad customer service…

Monica A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Victor M. 
Évaluation :
4

Slight miscommunication about which trailer I wanted but it was rectified quickly. Staff was courteous and promptly engaging.

WILLIAM W. 
Évaluation :
2

My uhaul experience was flawed to say the least. I originally requested a location in orange but when I arrived they didn't have the van I reserved. When I got to Anaheim, the van had drastically less fuel than stated on the paperwork and the site would not let me correct it. The “new employees” were apathetic to say the least when I explained my issues and stated I had to come back the next day to speak with the manager. When I spoke to the manager my experience got much better. He was sympathetic to my issues, apologized for the inconvenience, and took care of everything for me. Bless that man, but the overall experience was not great.

Kevin J. 
Évaluation :
5

I have rented the pick up trucks on several occasions, & they Always clean & great to drive. Plus the employees are very nice & courteous too.. I would definitely rent from this location  Thank You

vicki B. 
Évaluation :
5

Went through the trailer with a fine tooth comb and it was in perfect running condition. Hardware was well maintained. Pulled it with a small NX200T and had absolutely zero issues.

Alan H. 
Évaluation :
3

It wasn't a bad location- it was just across town from my home. BUT, it could have been much farther away so I do appreciate that it was better than some. It was a one- way rental and the renter has to go to the rental.

Terri S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John G. 
Évaluation :
5

The quickest I was in and out yet

Albert D. 
Évaluation :
5

I loved the quick check-in and pick up. The software was great! Thanks for making moving less stressful.

Jamie L. 
Évaluation :
4

Professional in service, easy to reservation, clearly explanation.. I highly recommend my friends should rent tools, truck s or trailers if they needed.

trong N. 
Évaluation :
5

Excellent service à la clientèle

Pete R. 
Évaluation :
1

Vehicle A.C. was not working. Just blowing hot air. Also, truck had no power. You try to go about 40 mph and the truck won't go. I ask to speak to the manager when returned the truck,but was told he wasn't on site. Will like a 50 refund,before I contact the corporate office.

Luis G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Yolanda L. 
Évaluation :
5

Great service

Charles B. 
Évaluation :
3

Poor customer service

Erek D. 
Évaluation :
3

A representative called me and lectured me for 15 minutes saying that the company would side with him in how he spoke to me because I told them I would bring back the can at 215 and he called at 240 saying terrible things that I dont believe the company would tolerate I do admit I was late by to the degree I was humiliated I strongly disagree late or not I've used u have for many years and they are usually very professional but not this individual listen to the full recording and judge for your self in how he speaks to a paying customer

LOUIE E. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Luis G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Daniel C. 
Évaluation :
5

Everything went well!

Susan L. 
Évaluation :
5

Fast courteous service and knowledgeable staff. Check out and returns were fast and pain-free.

Frank K. 
Évaluation :
2

We booked this truck with Kelly who confirmed our truck, location, and time was guaranteed. After we booked and called back for location/time confirmation was told that U-Haul does not guarantee. I, husband, and mother who was mother was also told the same thing be different representatives. Dixie who works for your corporate office was not helpful after we raised confirm that we booked your 3rd party moving company from 10 to 12 on 4/30 based on the guarantee that your staff falsely confirmed at booking.

Joshua B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Waldin G. 
Évaluation :
5

The representative was very helpful and explanatory. Only comment would be to be more detailed with the cleanliness of the cabin interior.

Jeremiah R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eugene L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Giovanni S. 
Évaluation :
5

Zack the asst. manager is an EXCELLENT representative for UHaul. He was kind, helpful, efficient, and explained everything perfectly. He has a great vibe and I appreciated his exceptional customer service!

Scott D. 
Évaluation :
4

rep at pick up was great. van was perfect. But the return rep was rude. I may look for another location.

tom L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vivian S. 
Évaluation :
4

Have a program so that certain amou t of milage is free of gas, that was the only thing I was not satisfied. I us it only for 14 miles and though it was easy ti just have you take care of the gas but they tried to charge me 40 dollar for gas,

salvador V. 
Évaluation :
1

I was sitting in the office for 45 minutes or longer to have someone to show up in the office. Yes the office is empty. Then finally someone came along only to tell me my reservation is canceled cause they don't have the 9' cargo van I reserved. The rude employee then claimed he called me and texted me regarding the cancellation. I didn't receive anything. Then the hand off was just i will give you a number to call for return. And go outside to look at the larger truck that I have to pay extra for. With no instructions of what to do or walk through. The picture on the online walkthrough is not updated forever. The truck is dirty and with a lot of dent. The fuel level is not at half as promised. The experience is just shit.

Jensen W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FLORENTINO I. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SUSANA F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Melissa F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Faith W. 
Évaluation :
4

Facility should have more than one person on the counter. I had to wait about 10 minutes for a representative to be helped.

Keven B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Josefina S. 
Évaluation :
4

Good service!👍

Charles T. 
Évaluation :
5

You need to make allowances for customers that do not text. I was turned away from one location because they could not text me. your web site wants a text to do on line check out. Please make provisions to substitute e-mail for text messages for your customers.

Terence C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CALEB P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hiep P. 
Évaluation :
5

Very easy process. The staff was very nice and helpful

LaTianna W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARY C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lorena T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

April R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffrey B. 
Évaluation :
5

When I returned the uhaul Zack was awesome, very pleasant & patient. Great customer skills & helpful.

Melinda E. 
Évaluation :
5

The team was very helpful with getting us access and ensuring online promotions could be used with the rental. They also allowed us access to items with the facility to help us move things quicker and more efficiently. The team here is fantastic.

Bryan C.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jose M.  |  Expérience générale 
Évaluation :
5

The truck was excellent. The staff at the storage unit was also excellent. The facility itself needs a little upgrading. Needs more carts on the Upper Floor to move things down the hallway. Other thank you again for making this experience just a little easier. But I would not recommend that facility. On the count of no elevator and the ceilings are very short made it a little more difficult especially since I am a 6 ft tall man. Have a great day thanks again

TIMOTHY M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

zack a.  |  Expérience générale 
Évaluation :
5

Greatest Staff Ever!!! Jordan is an awesome Manager

Dawniece S.  |  Premières impressions 
Évaluation :
5

Good work dudes.

DAVID O.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Rodney F.  |  Expérience générale 
Évaluation :
5

Friendly, courteous, knowledgeable staff. Well lit and clean. If I need storage again, this would be my first choice in the Anaheim area, in other areas it would serve as an example.

david f.  |  Expérience générale 
Évaluation :
2

Horrible storages and entrances

Rosa A.  |  Online Move In 
Évaluation :
4

Everything was fine, except for the days that I wanted to close out my account. On one day, after waiting 20 minutes for the gentleman to finish fumbling with the printer, I was told he couldn't close my account, and that I would have to return the following day. On the second occasion, I waited for a while - even though the office was open, no one was in the store, or anywhere to be seen on the grounds.

JOSUE B.  |  Expérience générale 
Évaluation :
4

I did BUSSINESS with your company at the Anaheim location for close to 8 years, due to deteriorating health concerns I had to leave the state to be with family, thank you for your outstanding service. Ralph Owens. Ps, except for the rat drippings.

RALPH O.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

PHILIP JON L.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Grace G.  |  Expérience générale 
Évaluation :
5

Eddie is a great Manager!!!!! Jordan is a great worker, very friendly and professional! Antonio helped us with great customer service!! The ENTIRE STAFF IS GREAT, PROFESSIONAL AND HELPFUL. GREAT PLACE

Elaine D.  |  Expérience générale 
Évaluation :
3

no comment

Susan D.  |  Expérience générale 
Évaluation :
5

Do I received any money back I did leave early

Marshal M.  |  Expérience générale 
Évaluation :
4

Everything was very well explained so I understood what was expected in signing up for a storage unit. The young man who helped me was very professional and explained everything.

Susan D.  |  Premières impressions 
Évaluation :
5

Merci.

Jeanine E.  |  Expérience générale 
Évaluation :
1

Will never recommend U-Haul.

Teresa M.  |  Expérience générale 
Évaluation :
4

Good experience with staff. A little hard to get into since it is compact and stuffy in the halls. Twice when I came by there were people loitering around the area which made me a bit uneasy. Thank u.

PATRICIA D.  |  Expérience générale 
Évaluation :
5

Was very pleased with facility.

Kevin B.  |  Expérience générale 
Évaluation :
5

Very helpful and accomadating.

bob h.  |  Réservation 
Non les évaluations ont été soumises pour cet établissement.

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