Awesome customer service!
Clay J.Customer Reviews for U-Haul Moving & Storage at Beal Pkwy
Testimonials From Recent Customers
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Staff is the best.
BERNARDO D.The man who checked out the truck with me was very friendly and efficient. My truck was ready when I arrived and when I returned it, the folks were equally as friendly. The price was satisfactory too.
Robert S.Please make the after-hours bar code easier to find. I know your instruction said next to the key locks but at night it's a little difficult to find. Thanks for the great service. In and out in less than 5 minutes. Well done.
RICHARD S.Fast courteous service
Lee O.The retention spring on the door was broken/disconnected. The door fell on me a few times while try to unload/load the trailer.
todd S.I was extremely happy with the service provided. Very fast, proficient and knowledgeable.
laurence S.Very nice , friendly and helpful people. Easy process to get my truck and get on the road
STEVEN S.Staff was extremely helpful and personable. I even forgot the furniture covers and I was told I can bring them back the next day at no charge. Overall great experience!!
LaDarion B.The General Manager was awesome! And the Staff were exceptional in there duties of attentiveness! The place is always clean and has a friendly atmosphere about it. I highly recommend THIS specific UHaul to my friends and family because of the General Manager and the Staff!!! Please keep up the awesome teamwork!
George L.Again, ran into friendly folks and it's very appreciated.
Sam W.Nothing, everything was outstanding. The staff was excellent.
Jimmy S.That staff was great, fast and helpful!
Kurt H.Dont say that a location is 24/7 when it is NOT
James S.Everyone that I had contact with were extremely friendly and professional.
Robert D. | Expérience généraleThe vehicle was clean and the service was fantastic. Very easy and quick process.
colton K.I don't recommend any place in Crestview Florida for U-Haul pick up especially with a reservation very poor customer service
Joe P.Great customer service and nice truck.
kim S.Made dropping off very easy.
Robert T.S.O.
David W.Team always great when Kevin's Repairs comes in to rent a trailer. They know what I need and get me in and out quickly as times important to me. You should give those guys a huge raise or more stock shares as they are top shelf all the way!
Kevins I.This is a great facility. Colin, the Uhaul agent that helped me, was excellent! He was extremely professional, upbeat, courteous, and friendly. He took time to expertly guide me in attaching an auto-trailer to my Uhaul van. He also guided and instructed me on loading my vehicle onto the auto-trailer, and securely strapping it down. I was very appreciative for Colin's service and help.
Jessie J.Folks were very courteous. Trucks were clean and both check in and out were very fast and smooth.
Mike M.Have the national number communicate , document phone messages!
Dylan W.Great customer service for easy return.
Brian B.Colon and his crew Is were professional and courteous. We will only use this uhaul location in the future.
William D.I did not drop off at this location. I dropped off in the same place I picked up.
Tom B.When renting the trailor online disclose that the once the shop hooks up the trailor it can't be taken off
Emmett S.Do a walk through of the vehicle and note any damage. We found things damaged that we would have Bre responsible for bad we not found. ( light inside the uhaul broken off, cup holder fell off when opened). Also, the uhaul had a water leak. When we picked it up there was water pooled inside and the man said they left the big door open when it rained… turned out it had a leak and I had to throw away a box of clothes.
RICARDO P.Great experience with this location/staff though a terrible move. The staff at pick up and drop off couldn't have been any nicer. Would recommend to absolutely anyone!
Katherine C.Make customers aware of mileage amount….I spent little over $100 today had I known this before hand I would've taken a different route definitely was not in my budget
BRIDGET J.Friendly and informative
Anthony R.Even though Uhaul is a big corp, they treat local folks like neighbors. Good Biz! Especially at this location!! Thanks!
ROBIN N.Excelente servicio
Javier G.Excellent!!!
Jasmin H.Remi was professional and friendly. Would come back to the Mary Esther location anytime I need a truck.
KANE C.Outstanding customer service. Fast checkin, equipment connected and on my way in a short time. Merci.
Pete Q.Slow service
Gerard B.Manager was extremely helpful and courteous
Robert V.hold down straps were worn. Should be replaced. Also, rachet mechanism rusty and needed cleaned/lubed but it worked out ok
Doug H.My reservation was not ready as promise at 9am. Had to wait for them to get it ready.
Aaron H.Customer service was fast and out standing .
Christopher J.Very helpful and super friendly
Drew P.Overall a superb experience.....friendly knowledgeable staff....both Jonathan and the store manager
Stephen G.Within 10 miles of a 100 mile trip the low oil light came on and stayed on. New van, 13k miles. Stopped to check and it was on the add line. Just not something you should have to do with a daily rental. Last box truck a bad shimmy at 60 miles an hour. Guess maintenance issues at the Beal Av branch in Ft Walton Beach is to be expected.
Charles C.Everything was fast in and out
NATHAN W.Lot is very tight for truck & trailer or large vehicle
Matthew L.The guy that checked me in removed the dolly, And charged me for it... I used my own dolly...
Taylor D.Not a thing, this Uhaul location is perfecto. I have a van reserved for next week!
MELANIE C.Truck was unavailable so our only option was to pick up from another location 30+ mins away or rent a larger truck. Would not comp the price so we ended up spending more for rental and gas.
Meghan L.Perfect
david P.The pickup and drop off process is so easy. Staff is always friendly. The only thing I would change is the gas. When you have a full day of moving ahead of you, the last thing you want to have to do is fill the truck up with gas before you can get started because you got it with 1/4 of a tank.
Jennifer T.Everything was excellent and marvelous. I'm very pleased and thankful for your service . Great company ! Great people !!!
MADELIN B.Always friendly and helpful.
Donna D.The best company and nice staff.
FELIX R. | Premières impressionsEasy check in and professional employees
Eli L. | Premières impressionsI've had to use multiple storage facilities before, but the U-Haul off Beal Pkwy has by far been the best. It's clean, well lit, reasonably priced, and doesn't smell funky. What really made me love this storage facility, was the people who work there. They were all so extremely helpful, understanding, and just plain sweethearts.
JENNIFER M. | Expérience généraleMuy buen servicio exelente trato
BRENDA M. | Expérience généraleRemi made the 5th day of an agonizing move better. He is a positive breath of fresh air that I don't usually find out your U-Haul places. Most of the people that I've encountered look like they hate their job but Remi was extremely helpful and even in calming me down from all the stress.
Donna Jay B. | Online Move InIndoor a/c controlled storage door would not unlock for a few hours
Eric P. | Expérience généralesecure, yes. well lit, not on drive ups.
Nicholas L. | Expérience généraleI closed out a storage unit after several years and we needed to to take the contents to New Orleans. There were no trucks available at the Beale street site and all 3 of your staff got on their computers and found a truck for us just a few miles away. Your staff went out of their way to help us find a solution. Top notch.
ARTHUR H. | Expérience généraleThe staff was less than nice and there was constantly trailers in the way of the ramp for loading into the storage area.
Jack S. | Expérience généraleCons: - Much older than competing businesses - dead cockroaches could be seen in the hallways - access to the ramp when using a trailer was very difficult due to vehicles and the propane filling station located right at the bottom of the ramp, I had about 2ft clearance on each side to work with while reversing the trailer into a corner. Difficult task even for experienced drivers - forced to buy a circle lock before I could use unit Pro: - 1 month free due to my uhaul trailer cost - staff was pretty friendly and helpful
Nicholas P. | Expérience généraleThey staff were very helpful and nice !
Pamela T. | Expérience généraleAll expectations were good and met!
Nancy B. | Expérience généraleI am moving here from Alabama and needed a storage till I can get into my apartment. Collin was very professional and super nice and friendly! I would recommend this business to family and friends!
Pamela T. | Premières impressionsThere was no lighting in the actual storage unit
Mary C. | Expérience généraleI was having issues with a previous unit that was reserved on 200 Erwin Ave in Fort Walton here. They took my name and info down sent it to corporate. I didn't not recieve a phone call. After waiting 6 hours and not receiving any phone calls. We drove to this location and the staff was very helpful and friendly. They explained everything to me and got me taken care of right away. I glad it didn't work out with the previous place because of the service I experienced at this location.
Amanda T. | Premières impressionsCould use a light to see but otherwise very nice.
MARY B. | Premières impressionsApril Audet and her Staff gave a sense of security and trustworthyness. I was quickly guided to ensure my needs were met with a uhaul truck i could manage and a storage unit that had easy access for me as well. Thank April! U.re teamwork is awesome.
WHITNEY G. | Premières impressionsOffice staff tends to be difficult when you speak with them. Not all that friendly and lied when we originally signed up for unit. Happy to be gone won't come back if I need storage again.
cory r. | Expérience généraleI left because there was no more security they said lightning hit it anybody can walk in there and steal crap I have some expensive stuff in there did not feel secure
julie o. | Expérience généralePrice service relation is excellent
Dieter B. | Premières impressionsApril the manager was awesome.
Swinston A. | Expérience généraleAltamente agradecidos por su servicio.Es tiempo de irnos pero fue un placer contar con ustedes Gracias.
jorge c. | Expérience généraleGood people who will meet your needs for Storage. No lighting in the climate controlled units & no electrical access near the units exist that I know of. This addition would be very helpful to tenants. That's my only suggestion. The staff is VERY HELPFULL and knowledgable. Best facility for Climate controlled units &24hr. access I found in FWB. If lighting or electrical access was added this would be the PREMIERE storage facility of FWB. My personal Thanks to the April & the staff. Kevin Riner Thanks to every employee
kevin r. | Premières impressionsGreat, professional staff. Very accommodating and very good communication!
Eric E. | Expérience généraleEasiest part of my move was getting the storage unit and doing my rental return here. Excellent management and excellent staff!
Sean H. | Premières impressionsWorst experience I've had. Will never recommend this uhaul. Extremely unprofessional. Only now that they want feedback have they found the time to email me. After 3 emails threatening me with no reply to my responses. They completely ignored me.
Robert C. | Premières impressionsThe lack of respect was amazing. Being sent emails threatening me to pay after a month of waiting for my move out request to be processed was horrible. Not one response to my emails was inappropriate. I'm disappointed in uhaul.
Robert C. | Expérience généraleJustus was the most professional and helpful person I've worked with in a long time. Truly a pleasure to do business with and a great asset to your team.
Kevin F. | Premières impressionsCustomer service is extremely poor. The manager April is very unprofessional. Uhaul charged my card and I never authorized payment April claims she reversed the charges and states she sent an email when the reversal was completed, I never received an email until after I notified her and I received the email 4 times after I spoke with her questioning the reversal. The reversal should have already hit my bank that hasn't happened. I will never use this place ever again!
Michele M. | Expérience généraleThe staff was very friendly and helpful!
Richard O. | Expérience généraleThe manager at this place is a very kind lady. She was always so helpful, respectful of people, and easy to work with.
SHERYL R. | Expérience généraleApril and the staff were amazing. Any issue was corrected immediately and efficiently.
Mitchel M. | Expérience généraleThe staff was amazing and extremely customer friendly.
Debra R. | Expérience généraleFirst to clarify question 2. Friendly yes, helpful no until I insisted I am not leaving unit unsecured and they had to fix somewhat. Question 3: unit clean except rat poison box in unit, facility clean except broken old drywall outside another unit with nails in it that we had to dry/park by. check in to unload our Uhaul cargo trailer into a storage unit we were told we couldn't drop it at that facility after being told we could via email confirmation and had to take it somewhere else. Then after unloading went to lock the unit and the whole metal plate with slide bolt came off in my hand. It was broken and I couldn't secure my unit. I took pictures. Walked up to office was told by young man he couldn't fix it and to call his manager , cell number on her card, which wasn't on card, who had left for the day. He had to call, don't know what she said. I told him I'm not leaving my unit unsecured and I told a woman at customer service number that me and my 79 yr old mother who just unloaded we're NOT moving it to another unit! It's now around 5pm. He then gets tools and repairs to best he can. Put my lock on. The facility is not gated and I told him uhaul will be responsible for any loss of our belongings. He said a new bolt will be put on today. Not sure how that's going to happen unless I take the lock off?? Haven't been contacted today yet. Facility extremely busy at 5:30pm. Inside 6 people in line, 1 clerk. Outside 4 uhaul trucks in line to be dropped off. 2 guys outside one of which was the guy trying to fix my units lock. They all looked extremely frustrated. They let us return the trailer there at this point. We paid approx $120. For the unit which is not secure. We are moving out in a month when we rent another Uhaul truck?? to Pa from Fl.
Clara O. | Premières impressionsStaff was really helpful
Sandy R. | Premières impressionsFrom the day I stepped in to rent my storage unit the staff was less than friendly. No time when I had to talk to the staff were they at all wanting to help.
Jillian I. | Expérience généraleI'm not to happy about getting an email the other day that said I'm being charged a late fee for my storage locker. I checked out of that locker on the 9th of Jan.
Tom E. | Expérience généraleThe staff was extremely helpful and my storage rental went smoothly.
Jessica E. | Premières impressionsThe customer service at this location was the worst I have ever encountered. The girl who helped me was very rude and annoyed with any question I had regarding my storage unit and the process of retur
Jillian I. | Premières impressionsI wasn't charged my auto pay on time, then was charged a week in a half later. My bank account was low and I'm an 100 % servive connected disabled veteran and only get paid once a month. Was draw negat
Charles G. | Expérience généraleEveryone was friendly and tentative to the customers.
JESSE F. | Expérience générales/o
Tom E. | Premières impressionsProfessional, personable staff. Well kept facilities with quite a few options for those who want to rent equipment or store personal items. It was easy to return the trailer/store my belongings.
Cody D. | Premières impressionsI did already. Please stop the emails!!
Tom L. | Premières impressionsEveryone went above and beyond to accommodate our particular needs. I couldn't have asked for better service.
MARCUS H. | Premières impressionsIncredibly helpful and accommodating throughout the entire rental process.
RYAN T. | Expérience généraleCustomer service was outstanding.
daniel m. | Premières impressionsVery professional and organized staff. We really appreciate the kindness and quick service in our stressful moving situation. The rates are very reasonable as well. Thanks for everything.
Kevin S. | Expérience généraleGreat place, helpful staff
matthew k. | Premières impressionsthe people there are very nice and helped me out in getting a storage unit . they have great customer service skills
Jennifer G. | Premières impressionsJust nice friendly people who got the job done.
james m. | Expérience généraleThe ladies at Beal Pkwy Uhaul were attentive and professional. They made the ending stage of a Colorado move very pleasant. My valuable possessions are safe and secure. Thank you ladies..!!
Hector R. | Premières impressionsExcellent
Louise S. | Expérience généraleThe guys at the storage on Beal Street were awesome - I'm pretty much disabled and when they realized that - they went out of their way to accoomadate me and even brought us bottlles of water
Thomas H. | Premières impressionsThe staff was super friendly. The girl that help me with my drop off was amazing...
Carla T. | Expérience généraleThe staff was extra helpful and efficient upon check in and check out.
Jessica F. | Expérience généraleThe location is hard to get out of due to the location being on a curve and having vehicles lined up along the front. It is a very busy location. The staff is very friendly and helpful.
Melvin H. | Expérience généraleThanks
Jeff P. | Expérience généraleLights in unit would be nice. Otherwise excellent!
Sean W. | Expérience généraleGreat place to store your stuff.
John C. | Expérience généraleGreat service.
SAMUEL O. | Expérience généraleApril was Fantastic
CAMILLA J. | Premières impressionsSavanah was very knowledgeably and helpful on the receiving end of my daughters UBox delivery. We were so thankful for her help! Awesome service and overall, the UBox experience was great!
JAN F. | Expérience généraleApril has done an outstanding job throughout the many years I have used her location. I highly recommend it! April has communicated very effectively on each occasion I have had to talk with her.
RICHARD W. | Expérience généraleWonderful experience. Thank you.
Kimberly C. | Expérience généraleFirst time ever using Uhaul, did a cross state move. Staff was helpful and friendly, even with getting the 30 free storage.
William F. | Premières impressionsI had an excellent experience. April was accommodating and friendly. Merci.
Kimberly C. | Premières impressionsApril and her staff were very helpful and friendly while walking me through this process.
NICK G. | Expérience généraleAlways helpful and kind. When my husband collapsed at work and then hospitalized they were so kind and understanding.
Debra F. | Expérience généraleYou all made it a very pleasant experince
brian d. | Expérience généraleNever use the internet to order materials and pay for them. Since you have to pay in the store as well you get double charged and the only way to get a refund is to travel back to the facility.
Walter K. | Expérience généralethanks!
Terry D. | Expérience généraleThe staff were extremely helpful and I would use them again.
joe m. | Expérience généraleGreat Staff, Good Location and Secure Site
Melvin H. | RéservationAlready placed a review.
Esmeralda S. | Expérience généraleStaff was so understanding and helpful!
Others of D. | Expérience généraleThe Manager of this Uhaul facility, April is very rude and does not help you. They never have uhaul trucks available. The employees are nice but the Manager April is NOT! Stay away from this place!
Chandra W. | RéservationThanks
DOUG J. | Expérience généraleEVERYONE was very friendly. I will recommend your services in the future for myself and others.
Debbra M. | Expérience générale