Customer Reviews for U-Haul Moving & Storage at Garey Ave

Évaluation :

5

I called U-Haul to reserve a truck and an appliance dolly. The following day they had my reserved truck ready to go but no reserved dolly. I had to drive to a different rental company to rent a dolly for my use. You can have a 1 000 great U-Haul trucks available but what good are they if you only have 100 dollies?

Évaluation :

2

Uhaul canceled on me without notice, said they called but never left a message. Then when my container arrived, they said they could not deliver to address but I was never told this until it was too late and then I was charged for storage

Évaluation :

5

Excelente servicio

Évaluation :

4

trailer we rented had grease on the floor like a car had been moved. Got grease on some of our furniture.

Évaluation :

5

Juan helped me and it couldn't have been a better experience. First, he rearranged my reservation to allow me to drop off at his location with no penalty, despite his location being over 30 minutes and in a different city from the location I originally chose. I arrived on Sunday night and the closing time was actually 3,5 hours earlier than it said online. That meant I had 3 hours to move everything. Juan explained my options and gave me an extra 90 minutes to move all my things. He also helped me get the car off the tow dolly. Juan stayed almost an hour after closing for me, and it meant a lot. I'll be using his location for all my Uhaul storage.

Évaluation :

4

Just keep cleaning ur vehicles. 😌

Évaluation :

4

They were very cool and friendly but it seems like not enough people answering phones at the office in Georgia. In California I didn't get put on hold for an hour or feel worried about where my box was being delivered. Hire more people to work with calls please.

Évaluation :

1

HORRIBLE EXPERIENCE JUST HORRIBLE EVEN AFTER RETURNING THE POD STILL HAUNTING ME AND BILLING ME. HORRIBLE NEVER USING UHAUL AGAIN. ID RATHER CARRY MY BELONGINGS ON MY BACK BEFORE I USE UHAUL

Évaluation :

5

Jose was knowledgeable and helpful! All of the other outside staff were also friendly and helpful! Thanks for all of your help!

Évaluation :

5

Great customer experience and very reasonable price.

Évaluation :

5

N/A David was great, he went above and beyond to help us

Évaluation :

3

Thank you for the fast service. Smile a little more

Évaluation :

5

I have to say that this was the third U-Haul location I went to I originally made my reservation for 15footer Global oil when I arrived my vehicle was not returned The night before because of engine issues were bothering me the most that I was not even notified of this issue and I drove close to 30 miles to those location just for the 15 footer and then took me and the representative at that dealer another two hours to locate a 10 footer. It was very frustrating especially a day that I anticipated to spend on moving and I spent more than four hours trying to locate a U-Haul truck. The department should invest on more individuals being available on the weekends especially on the first and the end of the month when it's the busiest I had to wait close to 35-45!minutes on three different occasions to get a hold of a representative on the phone.

Évaluation :

4

Todo bien gracias por el servicio

Évaluation :

5

Friendly staff who clearly take the time to maintain their equipment as they should.

Évaluation :

5

Very easy and convenient. Would happily recommend.

Évaluation :

2

Never moved in this spot was hot dirty and doors hinges were messed up

Évaluation :

5

Good experience just wondering why the did not have information over the phone about storage prices

Évaluation :

5

The workers were exceptional. A+++

Évaluation :

5

Chain for towed car loop was missing rubber retainer.

Évaluation :

5

Everything was great.

Évaluation :

3

The u-haul truck I rented had a did had a terrible odor inside the cab like a mouse or something had crawled underneath the seats on the dash board - and died. Other than that issue issue my overall experience was satisfactory I was happy with the service from the agent the yard and at the counter

Évaluation :

5

I was not able to mobile check-in. Fortunately, an employee was there to check us in before opening. However, the truck size we rented was not available. One of the trucks was missing a gas cap, the other two were out of gas.

Évaluation :

3

Customer service was poor. The clerk checking me in seemed bothered I interrupted what he was watching on his phone. Although he radioed for someone to help hook the trailer to my car, I stood outside being ignored by the staff member who ultimately helped me after I asked what I needed to do to get the trailer I reserved. Upon my visual inspection, the inside smelled of rotten fish and had liquid stains still on the floor of the trailer. I noticed another staff member with a bucket and mop, I asked if I could borrow the mop to clean the mess, he told me sure but I would need to hurry. It should have been cleaned and inspected before I came. Upon returning the trailer, I took extra time to ensure the trailer was cleaner than when I picked it up. I am sorry but this one experience will be my last.

Évaluation :

5

Awesome customer service

Évaluation :

3

The truck had NO gas. Apparently there have been people stealing gas before use but it would have been nice to not have to immediately get gas as soon as I left.

Évaluation :

5

This is the best U-Haul Center. The facility is better than Poway or Miramar because of space. They had signs indicating were to return equipment and to wait inside vehicle, it only took like five minutes to get checked the person that checked me in was friendly. Overall this was a good experience and a good value.

Évaluation :

5

Tracy was awesome. Sadly I did not know the tires were bald until 1 explode in the middle of the Mojave Desert for 3 1/2 hours at 103 degrees, 17 miles south of Ridgecrest. This is simply negligence on U-Haul cooperate to allow tires to get so bad they are replaced after they explode putting my family at risk. These tires should have been replaced a year ago well .before the place I rented them!!! Very disappointed in U-Haul!!

Évaluation :

1

The manager booked our storage unit and we had the contract, but favoring the other client who didn't have a contract

Évaluation :

5

The original location before this didn't accept the U-Haul so you guys should update your system.

Évaluation :

5

Very good!!

Évaluation :

3

I was told the truck had 3/8 of a tank of gas and it did not. In fact, it didn't even make it to the next gas station before it ran out of fuel.

Évaluation :

5

Excellent and friendly service..

Évaluation :

4

Very satisfied with their service experience. I will use this location again.

Évaluation :

5

employee was very helpful and professional he deserves a raise

Évaluation :

5

They all ways there for you at this location specifically GM david

Évaluation :

3

Customer service was good. I do wish the hours for access matched the website, which are listed as 5 AM - 10 PM. I even called to confirm and was told that the main store closes at 7 PM, but access card or pin # I would be able to go into the storage section until 10 PM. I went today at 6:30 PM and they warned they would be closing at 7 PM. Other than this, I've had a great experience going to this location. Staff is helpful. No complaints.

Évaluation :

5

The best service I had at uhaul David was awesome I will recommend my friends to go at this u haul

Évaluation :

5

David and staff are awesome everyone definitely the best U-Haul I've been to in 20 years. friendly courteous and always willing to help in any way thank you so much you really really are a great U-Haul

Évaluation :

5

Great experience!

Évaluation :

5

quick easy and friendly

Évaluation :

5

No comment.

Évaluation :

5

Not a thing, your system is very good and runs well. On a side note, I would recommend armed guards on the lot at night to prevent thieves from stealing the catalytic converters from the rental fleet.

Évaluation :

5

Good service. Only complaint is a shortage of appliance Dollie's Hookup and removal of trailer was done perfectly. Thanks. Mucho

Évaluation :

2

The poor guy was basically running the show himself. Plus training someone. Took 30 minutes to rent a trailer that previously I have done in 10 minutes

Évaluation :

5

very professional and well spoken

Évaluation :

5

Your team is excellent

Évaluation :

5

Very good experience. Original trailer was too small for quad atv. Exchanged for a bigger trailer without a hassle. Good customer service

Évaluation :

5

Just keep up the good work 🙂

Évaluation :

5

Over the past year the staff was alway polite and helpful.

Évaluation :

4

we had to wait for someone to help us. However we were well taken care or. Seems shorthanded at the store but nice customer service

Évaluation :

2

Fill up the gas before having it rented.

Évaluation :

1

There was no at customer service ever available. They were rude and not helpful. The truck I rented needed it's air bag serviced, had zero gas and the brakes barely worked. I really wish I would've looked up the reviews on this place before i rented a uhaul. Such an annoying experience, it's makes me never want to recommend or rent a uhaul again.

Évaluation :

5

Staff was very helpful and professional. I was having difficulty releasing one of the tire straps and the team member who was assisting my drop off released the strap with no hesitation.

Évaluation :

5

Everything was good

Évaluation :

3

Fast service

Évaluation :

5

2nd week in a row we needed a truck and it went smoothly and efficiently. Great, helpful staff. Merci.

Évaluation :

5

Keep up the GOOD work !

Évaluation :

4

Everything worked out very smoothly, no hassles during pickup or return. Much appreciated

Évaluation :

5

Fantastic experience. Well trained and well managed.

Évaluation :

5

I had originally booked my moving truck with a different location, but both vehicles were out of service when I arrived for pick-up. Not only was that location able to refer me to the Garey Avenue location, but the check-out process was a breeze. I've been a long-time customer of the Garey location, and the staff have always been fantastic!

Évaluation :

5

NOTHING

Évaluation :

5

It was great. Thanks. I would suggest that service folks inform customers that they must pick up any moving blankets they ordered. I didn't realize that and left without them. It was not a big deal for us and I was credited back for the charge, but if people really need them, it would be helpful.

Évaluation :

5

Clean truck windows prior to renting

Évaluation :

5

The air conditioning did not work. It was incredibly hot.

Évaluation :

5

The representative was knowledgeable and friendly

Évaluation :

5

Nothing. Your team at this location were awesome. Polite,respectful and very helpful.

Évaluation :

5

This is a good location, centrally located in Pomona. David and the other staff are helpful and courteous. The only downside is all the homeless hanging around the facility. I had to constantly keep my head on a swivel to keep aware of my surroundings. I would definitely use U Haul and this location again.

Évaluation :

5

Great experience

Évaluation :

5

The manager David and his staff were always professional, helpful and courteous. They were willing to go the extra mile to insure all my needs were taken care of. Thank you David and staff.

Évaluation :

5

Tony is the best, everything is clean and nice.

Évaluation :

4

Your assistant manager was fast, polite, kept me informed and walked me through. Thank you for helping me.

Évaluation :

5

Prob one of the most amazing staff and professionals to rent from. David and his staff kept me informed and hoped me every step of my stay thank you all

Évaluation :

5

All the staff were wonderful and so polite. David the manager was unbelievable. I serve in the military and I'm always being sent out of the country for training or on temporary assignments and can't always make my payments on time. David would waive my late fees and even gave me his personal cell number so I can make my payments directly with him. I was just recently deployed to Ukraine and he made sure my unit was closed out and sent me a message letting me know it was done. My overall experience with him and all the staff was impeccable and well worth every dime I spent.

Évaluation :

5

Thank you holt ave. team you are awesome.

Évaluation :

5

The representative at the location I use was helpful and friendly

Évaluation :

5

Love working with U-Box, and U-Haul staff across country twice.

Évaluation :

2

The unit 1135 that was rented to me has a huge piece of drywall missing giving access to my belongings from the adjacent storage unit . I would like to be compensated for this lack of security on your part .

Évaluation :

5

You've always been very friendly and helpful, whenever I need to rent a truck or anything I've need I'd a good customer service

Évaluation :

5

Everyone was extremely helpful and professional I have never used public storage before and I was a little apprehensive about the whole thing. My unit is convenient and very fairly priced. I am very happy I chose Garey Rental and Storage

Évaluation :

5

The manager was very professional and friendly.

Évaluation :

5

Tony is the best, :)

Évaluation :

5

I would recommend this location highly. Everyone was very helpful and the location was always clean. It would have been nice if there had of been a way to have the lights stay while I was in my unit.

Évaluation :

1

Firstly staff must learn to write clients names correctly! My first name is Jonathan but not Jonathon as is displayed here! I am disabled senile customer in a wheelchair Secondly, The Behavior of a staff member at the N Garey location named Karl was insolent n displayed gross insurbodination n should be removed from performing such essential customer services like that for U-Haul Customers! N should be terminated immediately To me his behavior poses a great liability to the company! Thirdly, I rented the U-Haul truck one way from Bakersfield California to Montclair San Bernardino County n to be dropped off at the North Garey location in Pomona n qualify for a month's free storage facility at the same location After a lot of unnecessary wrangling with Karl the truck was dropped off I arrived home n noticed that my American Express Card was charged $65 I called U/Haul to find out what the charges of $65 was for? Initially I was told it was for gas! Attempt was made the day before with the tank fully filled n Karl rejected the drop off! What is the charge of $65 for? This case is filed for dispute Slready my credit card had been charged $181 plus for the trip Bakerfield to Montclair California Please stop charging my credit card unnecessary because it is In your possession I will prefer monthly bills sent to me for settlement I am very disappointed in U/Haul n will never refer anyone to u! Jonathan Joe Simons dated 20/31/2021

Évaluation :

5

This place was great! Always super clean. The manager David is so helpful and kind! I Would recommend this location to everyone!!!

Évaluation :

4

For questions number 1 and 5 I answered both no. It was really half yes and no for both questions. Answer 1 the facility felt secure however by storage row never turned on. Luckily there was natural light from the window. Answer 5 although, facility was clean the storage area, restroom, lobby and indoor painting the lighting in my storage area wasn't working.

Évaluation :

1

I reserved 2 10x10 units over the phone, and when I arrived they had only reserved one of them. I was forced to use a different storage company to store the rest of my inventory.

Évaluation :

5

Merci

Évaluation :

5

Everything went well, the staff were helpful and there was more than enough space to move in and out of the unit. Excellent

Évaluation :

4

Very satisfied with everything

Évaluation :

5

I like how they treat you

Évaluation :

5

Thank you to David always helping me out. Appreciated

Évaluation :

3

Some of the staff were good to work with, others less so. They didn't have the unit I'd reserved ready when i arrived, so gave me another unit. All the units were dark and small, and the hours aren't convenient. While some of the staff is friendly, the one who rented me a van had a sticker that said "owner" on his nametag and was the least helpful and competent of the staff.

Évaluation :

5

The manager David was very helpful and courteous to customers like myself. Great customer service, respectful and helpful. Thanks David your the best.

Évaluation :

3

1st month free is not true, even though the representative specifically stated i qualified for it, accesse hours state until 10 pm but that is also false Information. Facility closes at 7 pm, drive up access is also false information.

Évaluation :

5

Excellent! Even helped us jump start one of our cars when it couldn't start. Highly recommend this U-Haul location. David and Dennis were very helpful.

Évaluation :

3

I cleared my storage on the 3rd of August. Spoke to an employee and informed him we moved out of our space. He said take pictures and they'll take care of the rest. They didn't close out my space and I was sent a upcoming payment notice. It took 45 minutes on the phone to resolve their mostake.

Évaluation :

2

My unit had ants, i was once locked inside the facility for over an hour because they locked up early and no one bothered to check if anyone was still there not to mention that there is no way to reach the actual facility by phone when you call the listed number it gives you the 800 number and you can be on hold indefinitely, and the parking lot is always covered in broken glass and litter. It is poorly managed but the staff was always friendly just not very helpful. I had an outdoor unit and 2 uboxes there. I requested access to my 2 uboxes and was told to deal directly with the GM, i gave 2 days notice and the boxes weren't put out until 1 pm and i wasted money and time renting a trailer and when i came to get a couple essentials with my car they had put the units away even though i let the GM know i would be back before close to access them. This location is a mess.

Évaluation :

3

Demasiado roedores en las Instalaciones

Évaluation :

2

I had to throw away some items that got mildew on them from the unit's floor. The lights didn't stay on continuously.; only when someone walked up and down the aisle. The location was a poorly planned facility. I'm relieved to be rout of that facility.

Évaluation :

2

I had to throw some items away; due to problems with the floors in my unit. I was disappointed that the Pomona CA facility didn't stay open until 10 pm. I couldn't get helpers to move items out due to the time they closed the building. There were no ramps for the units upstairs.

Évaluation :

5

Nothing but high marks for this Uhaul

Évaluation :

5

I am so sad to move out from this storage facility to another one this was the best storage and the stuff.

Évaluation :

5

David, behind the desk, made my interaction with this particular U-Haul a very satisfying experience. He went out of his way to help us and I have used this U-Haul many times in the past and will continue to do so.

Évaluation :

5

Super easy sign up and move in. No hassle, no problems.

Évaluation :

5

David was super nice and helpful! He answered all my questions and made the experience easy.

Évaluation :

5

Merci

Évaluation :

4

David, the General Manager very helpful and kind, willing to assist as needed. My unit was damaged during a beak in, appreciate the assistance with this matter.

Évaluation :

3

I didn't like the fact that the price was not updated. It was more costly

Évaluation :

5

Staff went out of their way to make sure I was pleased with my purchase and long-time stay.

Évaluation :

5

Helpful and responsive team

Évaluation :

5

Glad it’s done

Évaluation :

4

Floor staff were very helpful and willing to help work.

Évaluation :

5

The Manager was very helpful and nice.

Évaluation :

5

Staff very helpfull

Évaluation :

5

If you can correct the spelling of my first name. Your paper work show--OLIVA. My last name is incorrect also.The correct spelling of my full name. Olivia Pollard

Évaluation :

4

Chose above average because when I called the number for the facility, I would get a call center and they were never able to transfer me to the actual store. They would always say they'll send a message to call me back. They would never call me back. Only time they did was when I'd pay my rent late since no one could help with changing my due date or extend the due date to avoid the late fees. So I paid the $27 late fee every month for almost a year. Other than that, I love this facility and the staff! Call center needs some customer service training and more access to assist with accounts tho...

Évaluation :

5

Excellent service.

Évaluation :

5

David was very nice helpful and knowledgeable

Évaluation :

3

There was diabetic hypodermic tips in our unit from a previous renter. All they said when I brought them to the front desk was, "Thank you." Come on, there were needles left in there from someone else.

Évaluation :

5

Great Staff and Outstanding Management David and Jesus is awesome! I highly recommend!!!

Évaluation :

4

The light above my unit was never working.

Évaluation :

5

The mgr (David) and his staff are most helpful, especially in the context of college students needing support during all the unexpected move-out and move-in variations withto covid. They are very customer focused, which is hard to find these days. The only request would be to have the local number posted and more available. The 800 number helps with most basic scheduling, but when I as a customer need something more specific and need to talk with the local office, it was impossible to find a phone number that I could call directly. I do appreciate how the mgr responded to my requests, but it would be perfect if local office numbers were more accessible.

Évaluation :

5

Keep up the good job!!!

Évaluation :

2

I came in advance to get a storage for a friend. I explained everything to the salesman. I even got the key. The day my friend went to move in, they were told that they didn't have a unit, so they somewhere,and I canceled the unit

Évaluation :

5

Good management

Évaluation :

5

Honestly she was amazing went above and beyond loved working with her she’s had bar far the best amazing customer service

Évaluation :

2

From the moment we got the Storage Unit it should have been 1 month free. Instead it was charged and we got emails, phone, and text alerts saying we owed a bill. We went to storage unit but not even a week after just getting the storage unit we had not slip and lock on our storage unit! Unacceptable.. We go into office to the very people who just gave us the unit and they remember us and so they didn't have answers as to why it happened and how it was someone else fault and no ownership taken. Very bad experience with this process!

Évaluation :

5

This is my second time renting from this facility, the staff is so helpful and friendly. I love their indoor facility with climate control, main reason why I choose them over other storage facilities. They also give you the first months rent free and if you ever need to upsize Or down size they have a great selection to do so.

Évaluation :

4

I brought a friend to help me move my things and he said hes never been in a storage place like that He found it to be very clean and secure. Merci.

Évaluation :

5

N.D.

Évaluation :

5

Friendly staff. Always helpful. Secure and clean.

Évaluation :

5

The staff was very kind and helpful. I highly recommend this location.

Évaluation :

5

Awesome

Évaluation :

5

Great experience. I would definitely recommend them.

Évaluation :

5

Great Service! Very professional, knowledgeable, organized and on time! They were able to correct shipment mis-information from general office. Pleasant and calm especially when I'm tired n rushing.

Évaluation :

5

Thank you again Jesus and Issac @ the Pomona in California off Garey Ave

Évaluation :