Customer Reviews for U-Haul Moving & Storage at I-35 & Berry St

4 548 évaluations

2936 S Freeway   Fort Worth, TX 76104
(@ Berry)

(817) 921-3024

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(817) 921-3024

2936 S Freeway
Fort Worth, TX 76104
(@ Berry)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
4

This location is very busy as most U-Haul stores are. The staff does an good job of providing service to the customers. Each location need more staff members to assist customers.

Ken W. 
Évaluation :
4

You need to mention that there is an after hours charge. I could have easily returned the truck the following day and saved myself 20 dollars.

oreste B. 
Évaluation :
5

As far as U-Haul customer service at this location, the service was AMAZING !

Joe A. 
Évaluation :
5

Great customer service!

Kim H. 
Évaluation :
1

I wasn't told that I would be charged double if the truck wasnt returned to the pick up location ! The service from beginning to end was horrible I will never use this U-Haul service again .I HATE IT

Keisha H. 
Évaluation :
2

My reservation was at 9am and wasn't able to leave until 10am. They gave me an extension of 2 hours but didn't help as I needed to move earlier. I returned the trailer 3 hours later to same employee and he immediately told me I owed $300 because I wasn't returning to the same location. His records were wrong, extremely unprofessional.

Chase C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rene M. 
Évaluation :
2

Manager argued with me and did not know a fee of 16,5 that I was told I would be charged as a late fee of some sort he literally called me a liar and lough Ed at me I will never use this location again

Steven P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Julie W. 
Évaluation :
5

Excellent service

Joel G. 
Évaluation :
5

Very helpful

Sarah P. 
Évaluation :
5

Micheal was helpful and allowed me to wait in ac

Adan F. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Claudia A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Steven R. 
Évaluation :
5

The staff was super friendly and very easy to do business with. They stayed late to make sure we were able to complete the pickup of our rental vehicle and did it with smiles on their faces. Every person we worked with was courteous and professional. Nice job U-Haul.

William R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donny D. 
Évaluation :
1

Poor in store service

Mario R. 
Évaluation :
3

Don't recommend sue to scary location, fraudulent charged on rental and we returned it clean, wiped down, swept out, more gas than required and in same Condition the vehicle was in when we rented. False charge and claim now they are trying to charge me for. Lot is not secured, bad neighborhood to begin with. Will never rent from Uhaul again

Lee S. 
Évaluation :
5

Owner was very helpful and courteous. Walked me through all I needed to know about the rental and I was on my way.

chase C. 
Évaluation :
4

Rien

Vincient S. 
Évaluation :
5

Wasn't sure about the location at first, but they were very knowledgeable and very helpful. Will go back to this location in the future.

kurt G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Timothy S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lea S. 
Évaluation :
4

It was a great experience. Friendly service, easy to rent. Very nice new van with excellent air-conditioning.

Lisa F. 
Évaluation :
5

The greatest asset with this location is location for anyone in S Austin.

Gene R. 
Évaluation :
3

Staff is great. Facilities and vehicles are worn down, though--time to invest in the place. It'd be a good investment in the neighborhood, too. This was the SECOND time I tried to use the mobile self-check process, and the SECOND time it didn't work. Thankfully, the staff was able to check me in despite the technical failures.

Brad L. 
Évaluation :
1

Better customer service the lady with the brown teeth was very rude

Lance M. 
Évaluation :
4

When we arrived at 10am there was only 1 guy working and there was a line of people. Someone finally emerged after 10 minutes and then got the line moving. When we returned there was no proper signs of the preferred way to return equipment. Apparently supposed to enter a certain way so we had to flip a uturn and come back in. Other than that was fine.

Aldrin T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lara S. 
Évaluation :
5

Encourage customers to fill up the trucks before they return them. You need to incentive the process. My service was great.

Burton S. 
Évaluation :
5

The best place to rent your Uhaul !!! The people here are AWESOME !!!

William H. 
Évaluation :
5

Excellent service à la clientèle

Jorge L. 
Évaluation :
5

Only needed an appliance dolly. In and out quickly. Michael and his team have always been courteous and efficient.

jerry M. 
Évaluation :
1

I have had a storage unit at this facility for over 9 years I have tried to get my door fix for over 1 year the Mrg has been laying to me for 1 year was very rude and he even told cropetale office he had informed me of what I need to do which he didn’t do I made a appointment to get my door fix and the person that was supposed to be there never show up so after I had waited for 3 hours I decided it was time I move to a storage company that value me and my business and I will NEVER recommend this company for storage in the future and one last thing and the 9 years I was Never late on my rental payment

Janelle A.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FRANCISCO A. 
Évaluation :
3

Keep your word, when you advertise that a rental is for 24hrs you don't charge me $154 for 3hrs rental. When I contacted your office to complain your representative was very rude. I will not rent from you again nor will I recommend U-Haul to family or friends.

Alvin M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeff O. 
Évaluation :
4

The guy that had locks made sure we were not only taken care of in the store but also when the other guy didn't come to connect the trailer to the truck he came out and made sure we were good to go.

Jametrya W. 
Évaluation :
5

Customer service at both locations was great. The truck condition was deplorable as the brakes were screaming every time you applied them and the truck left a huge oil stain at both my old house and my new one.

Brandon C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Julia M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kayley R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eric N. 
Évaluation :
4

Truck was dirty inside mirrors were dirty windshield was dirty both inside and out

charles M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brooks K. 
Évaluation :
5

Michael Neff helped me out at this location, I will say this man is a top notch individual! He helped get me set up with a new dolly in much better condition, I felt a lot more safe with the condition of the equipment he had and the effort he made to assure the rest of the haul would be successful.

Michelangelo L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ruben C. 
Évaluation :
5

The manager smile and I was good for the rest of day

Stewert R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shannon D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kadrian J. 
Évaluation :
5

From La Marque to Fort Worth locations both gave excellent service. Je les recommande fortement. 

Carmen G.  |  Premières impressions 
Évaluation :
5

Contract Number: 24485250 Trip was completed with 2 tow dollys. Saturday 7/2/22 1:00pm Picked up tow dolly & loaded Geo Metro at New Pools Tires and Rims, 4515 S General Bruce Dr, Temple, Texas, assisted by Mohommed. 4:00pm After driving over 3 hours, 110 miles on I-35N, pulled over for fuel in Burleson, TX. Inspected tow dolly, right tire coming apart. Hand size pieces of tread gone in many areas, images available upon request. Called Mohommed at Uhaul in Temple Texas. His response, “what do you want me to do about it?” and he instructed me to call Uhaul Roadside Assistance. Called Uhaul 800-844-7867, automated service informed me they were very busy, was put in 30 minute que for call back. Searched nearby Uhaul facility's, carefully drove 10 miles to U-Haul Moving & Storage at I-35 & Berry St., Ft Worth, Texas. 5:00pm Even though they were extremely busy, both the assistant manager, Tori and fellow worker, Ashley gave me exemplary service and switched out the 1st tow dolly for the 2nd, TD 1306C. At 4pm my faith in Uhaul was gone, by 5pm, my faith was restored. Both Tori and Ashley are compassionate, considerate and efficient Uhaul employees and should be paid more or promoted to higher positions. At the very least, their top-notch service should be noted. Tuesday 7/5/22 Returned 2nd dolly at 8:50am. Service at U-Haul Moving & Storage at 3145 S Campbell Ave, Springfield, Missouri was professional.

James L. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Ruby T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Randall T. 
Évaluation :
5

Drop off at nite facility closed

Arthur M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ABRAM J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Heather K. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

jocelyne B. 
Évaluation :
4

Our truck wasn't ready at the time of pickup so I had to wait in my car for 30 minutes.

Angela L. 
Évaluation :
5

The manager was very busy but nice and professional. The parking was limited. Lot had a large inventory of trucks and supplies, this will be my go to place when I need to rent a truck.

alberta R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

janice C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Javier M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL D. 
Évaluation :
2

Adhere to reservarions and make sure equipment customer has reserved is available at time of pick up.

Atlee B. 
Évaluation :
5

My process was very quick!! Very clean location and helpful reps!!! I will definitely use this location again in the future

LEONARD W. 
Évaluation :
5

Keep up the good work!

Robin D. 
Évaluation :
3

There were not enough staff for check out resulting in long wait

Mark B. 
Évaluation :
4

The truck clearly had someone in it who smoked. It smelled awful.

Catherine W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Julie M. 
Évaluation :
4

They were short staffed but that's common everywhere these days. I didn't like it that they didn't have any dollys that I reserved and was told during check in. I would have been up the creek had I not had one on my own. But the staff person was nice and did his best. It was easy to get the truck. I did have to wait until someone else dropped it off and unloaded it so there was a delay for that as well. But overall, it was a good experience and helped me move me things

Eric W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HADDON F. 
Évaluation :
1

Hey what's up bad service I take the trailer I ate a nine in Michael who was in there in the shop he said to leave the trailer in front of the shop and he go and park the truck and he never come back after 30 minutes I go and look for him and he was asleep with the truck on and he came back and say that we had to take the trailer out the trailer out of my truck and I have to be by myself and I'm a woman and I just had a surgery like 3 weeks ago and he was asleep in the truck he was a really bad service

Francisca R. 
Évaluation :
1

Mike was very very rude. I was saying hello to him it me two times before he would ever replied to me speak to him.

Walter S. 
Évaluation :
5

Smooth check in.

Brian W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anthony W. 
Évaluation :
5

The rep that helped me was the best yet. Excellent service à la clientèle 

Steve S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DiegoAlejandro D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kisha G. 
Évaluation :
5

Awesome staff and the management was great! He went beyond to help me ! I do appreciate everything. 邏

SANDRA G.  |  Expérience générale 
Évaluation :
3

Took a while to get to me, but once they did, got me out the door quick

Edwin T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Janine W. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Araceli M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ERIC J. 
Évaluation :
5

Michael was great at drop off location!!

Chris B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alexis G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JEFFREY H. 
Évaluation :
3

very old equipment. staff was good

Saideep N. 
Évaluation :
5

Mr Neff was fantastic to work with during my Uhaul experience. Efficient, kind, knowledgeable and sense of humor

Lezlee P. 
Évaluation :
2

Radio would not turn off, change channels or turn down volume. Was fine with a channel at my pickup and destination. But the 600 miles in between was nothing but loud static. I should be give some discount--10 % for this crap!!!!

Gene S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Christopher D. 
Évaluation :
5

All went well , I see no change at this moment and time. Thanks

Anthony C. 
Évaluation :
5

You are doing everything right at the drop off location. Was friendly and easy to return truck. Merci.

Michael B. 
Évaluation :
2

More staff and less wait time.

Benjamin H. 
Évaluation :
4

Same clear information. Quickly service

Juan E. 
Évaluation :
5

Outstanding customer service.

Scott M. 
Évaluation :
5

They were both kind and helpful. Great experience.

Cynthia M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alan E. 
Évaluation :
5

Great service and products

Anthony W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sawyer L. 
Évaluation :
5

The movers were great too

Thomas H.  |  Premières impressions 
Évaluation :
5

Michael is a very sweet a man, who went above and beyond to help me and my wife anyway he could oh yeah. God bless you Michael, thank you for all your help!!!

John M.  |  Premières impressions 
Évaluation :
5

Everything was great every time I went it was clean and all the employees were very friendly and helpful.

ADRIANA C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JULIA A.  |  Expérience générale 
Évaluation :
5

Mike and team were very helpful and always professional.

David F.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jacqueline K.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Keith H.  |  Premières impressions 
Évaluation :
1

You left your staff understaffed and it was very difficult for him to provide great customer service

RODNEY D.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shunna H.  |  Expérience générale 
Évaluation :
5

Very helpful, always friendly, great place to do business

Deric H.  |  Expérience générale 
Évaluation :
1

Bad customer service

Eroro o.  |  Expérience générale 
Évaluation :
5

Great service

Eroro o.  |  Premières impressions 
Évaluation :
1

Le client n'a pas laissé de commentaire.

franceen N.  |  Expérience générale 
Évaluation :
5

The employees were really helpful in showing us different storage sizes prior to getting ours. They were very friendly and welcoming. And they also get a plus one for helping me find my cat! She was hidden under one of the trailers and she helped me find her and got her out for me. That's a good on in my book!

ADRIANA C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrea H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ASHLEY R.  |  Expérience générale 
Évaluation :
5

It’s easier to access it’s reasonable.

corazon z.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James N.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dan R.  |  Expérience générale 
Évaluation :
5

Best ever

LATONIA M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jessie C.  |  Expérience générale 
Évaluation :
5

Keep up the good work. Happy holidays! 😁

james a.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANTHONY T.  |  Expérience générale 
Évaluation :
1

Le client n'a pas laissé de commentaire.

robert h.  |  Premières impressions 
Évaluation :
5

The staff at this U-Haul location were extremely helpful and professional each time I visited the store. I would easily recommend them to anyone for storage or rentals.

Richard A.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James L.  |  Expérience générale 
Évaluation :
5

Mike was a great help and provided exceptional customer service

David F.  |  Premières impressions 
Évaluation :
5

Great service especially Michael the owner. Efficient and fast paced.

Michael L.  |  Premières impressions 
Évaluation :
5

Great customer service!! Thank you for your assistance.

Marlen P.  |  Premières impressions 
Évaluation :
4

Very helpful and respectful

John C.  |  Expérience générale 
Évaluation :
5

Owner went out of his way to accommodate our after hours pickup. Je la recommande fortement.

Calvin C.  |  Expérience générale 
Évaluation :
1

We were only 10 minutes late with the rental and they charged us $20 freaking dollars we drove from Florida you would of thought they would of been kind and understand only 10 mins late she was owner

benira d.  |  Premières impressions 
Évaluation :
4

We would've given 5 stars as we like the staff there so much. However, our unit leaked water onto our belongings. Most of our items up against the side walls were damp/moldy. Unit 1012

Patrick R.  |  Expérience générale 
Non les évaluations ont été soumises pour cet établissement.

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