The team at Leisure World U-haul were awesome. Thank you for the 2 years I was there!Kelly G. | Expérience générale
Customer Reviews for U-Haul Moving & Storage at Leisure World
Pour nous contacter
Mesa, AZ 85206
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Manager is awesome and very helpful accommodating and friendlyMARK THOMAS A. | Premières impressions
Very nice people, helpful.I’m very happy working with this facility.Lidia F. | Expérience générale
Great facility, friendly staff. I would use again.Hedy K. | Expérience générale
Excellent service à la clientèleMonica D. | Premières impressions
Could not be betterThomas K. | Premières impressions
Professional, accomadating and friendly ...douglas B.
Le client n'a pas laissé de commentaire.Andreas F. | Premières impressions
David was great in helping with the process of setting up the unit and explained and answered all my questions.dariusz k. | Premières impressions
All of you were wonderful. Thank you so much. Angelangel s. | Expérience générale
Had multiple times when I was told I did not pay when I did. Also was told that my lock was still on the unit when it was not.Amanda B. | Expérience générale
Le client n'a pas laissé de commentaire.renne k. | Premières impressions
Very kind and helpful and explained how everything works very clean and well cared forcoleen s. | Premières impressions
Le client n'a pas laissé de commentaire.Leslie V. | Premières impressions
Clean well maintained units and facilities. Staff is knowledgeable, accommodating and fry!Connie C. | Expérience générale
Le client n'a pas laissé de commentaire.SUSAN W. | Expérience générale
I most appreciated how easy the staff made this experience. I live out of state and the employees were truly helpful with all of my needs.Joan S. | Expérience générale
Le client n'a pas laissé de commentaire.STEVEN H. | Expérience générale
Perhaps the only thing that I'd add is some sort of after hours bathroom access.STEVEN H. | Premières impressions
I have had several different sized units at both facilities. Great experience every time.Betty B. | Expérience générale
The storage facility was always clean and the team was always very nice to deal with. Suggestion: you should offer pro-rated refunds when the customer closes their storage. My monthly rent was due on the 12th of each month, I closed my storage in the same month on the 17th ( 5 day difference)and was told you do not pro-rate any refunds. Wanted to mention this as I believe that would be a great step with your customer service. MerciSarah R. | Expérience générale
I needed to rent a unit to store my ATV. I told the employee what I was looking for, I even showed him the ATV. He sold me a 10x10 storage unit on the interior and building and I could not even fit the ATV through the hallway or maneuver the corners. Obviously I had to get a refund and rent elsewhere.Dusty J. | Expérience générale
Le client n'a pas laissé de commentaire.Dawn O. | Premières impressions
Le client n'a pas laissé de commentaire.Bev G. | Expérience générale
Le client n'a pas laissé de commentaire.Donald N. | Expérience générale
Only negative is that they don't prorate if you clean out before month end.katheryn k. | Expérience générale
Le client n'a pas laissé de commentaire.Tim L. | Expérience générale
nothing. everything was greatGregory P.
the person at the counter was friendly and professionalMICHAEL B.
Le client n'a pas laissé de commentaire.Jean F. | Expérience générale
The van was reserved for a 4:30 pickup, there was not anyone there to meet me at 4:30. I called and the manager said the person was at another location but would be over in 15 minutes. They arrived just before 5pm, due to the delay I missed my pickup window and lost out on the item I needed to move with the van. I would not rent from this location again. They could have let me know that the pickup time was not possible but instead I am out $50.DAVID A.
I love UhaulVittorio K. | Expérience générale
Of course we thought our things would be in this climate controlled facility for 3 montbs that turned into 2 years. The staff was always considerate and friendly. Very knowledgeable stafff as well. The facility was always spotless and well maintained. Climate was very comfortable when we had to go into our unit for something. Our items came out as well as they went in.....no warping of anything ....no bugs!!!! The price of tbis storage facility was also reasonably-priced. I highly recommend using this facility for storage!Linda K. | Expérience générale
Vehicle displayed a change oil messageRonald W.
There is no such thing as climate "control" when you keep it at 80 degrees. False advertising and one day someone will sue you over itNatalie J. | Expérience générale
Very helpful!Wendy B D.
Le client n'a pas laissé de commentaire.Dyana H.
Le client n'a pas laissé de commentaire.James Z.
Le client n'a pas laissé de commentaire.Padmarao J. | Premières impressions
Le client n'a pas laissé de commentaire.Randahl G. | Expérience générale
Le client n'a pas laissé de commentaire.sandra p. | Expérience générale
Le client n'a pas laissé de commentaire.VICKI H. | Premières impressions
First, Amy called me a liar, outloud, in front of other customers. She actually said, "you are a liar" about my alternate contact. 2nd, you advertise "climate control" yet you have instructed your manager Amy and staff to keep the facility at 85. That is not climate control. You state that you keep the temp between 65 and 85 per your signs. However, Amy was very clear that she would get yelled at, abused amd fired if she kept the facility belied 85 degrees. You also refused to assist me in renting due to a disability. Amy was trying to give the me the furtherest and least axxess able unit. This is a Federal ADA claim, which I intend to pursue, and a breech of contract claim since it is not climate controlled, which is another law suit. Mi do plan on exercising my full rights and bringing a suit against you for these items…let us hope you don't ever do this to someone else. This is NOT the first time I am sure!Natalie J. | Premières impressions
Everything was ok with me.Gordon H.
Ann & Amber helped me from day one. One thing was the main UHAUL work number was always BUSY Difficult to get through. Why Ann gave me her cell number to get through. Sure UHAUL could do a better job about wait times of up to 20 min on a work line? Not Ann or her staff members fault. Thank you Melinda McKinney-Miller RN Leisure World Mesa, AZmelinda m. | Expérience générale
Le client n'a pas laissé de commentaire.Concepcion A.
Le client n'a pas laissé de commentaire.BRITTANY T.
Le client n'a pas laissé de commentaire.JOSEPH R.
Le client n'a pas laissé de commentaire.Maria W. | Expérience générale
Was charged $89 for 3 hours on a vanFredrick K.
I Love Ann, she was great all this time and her assistants were all great! MerciFransisco E. | Expérience générale
Customer service was excellent. She was friendly and delightful.Timothy T.
This facility is run very efficiently! It's a clean secure situation as well. The office staff is always helpful and courteous above and beyond. Enjoyed every experience!Timothy S. | Expérience générale
Excellent facility. gonna be happy here I believe. Amber CSR was outstanding thank you for your fine service. GM Ann has been always available by phone. thanks ladies for answering your phones because when it goes to the reservations people its horrible.GEORGE G. | Premières impressions
Le client n'a pas laissé de commentaire.avery s. | Expérience générale
Very clean and I like that It has AC In the storage unitRandahl G. | Premières impressions
Clean and good service.Gordon H.
Great place I would recommend u haul to anyoneWilliam D. | Expérience générale
I have been using Uhaul Leisure World and Uhaul Falcon Field on and off for the past 3 years. Their staff are always so very friendly and helpful.Betty B. | Premières impressions
Le client n'a pas laissé de commentaire.kimberly b. | Expérience générale
Le client n'a pas laissé de commentaire.Michael P. | Premières impressions
Le client n'a pas laissé de commentaire.Mike C. | Premières impressions
Clean facility. Carts were helpful and worked well. Restrooms available if needed Front office staff was very nice.Colleen G. | Premières impressions
From beginning to move-in, everything went smooth!Donald N. | Premières impressions
Le client n'a pas laissé de commentaire.Nicole H. | Expérience générale
Excellent service à la clientèle. Smooth move in and out. Lovely facility.Christopher P. | Expérience générale
Excellent and friendly service made the process easy! ThanksMICHEAL K.
Le client n'a pas laissé de commentaire.Vittorio K. | Premières impressions
The agents were very nice and helpfulMarcel F.
Excellent staff. Excellent facility. Experience could not have been better.William C. | Premières impressions
Le client n'a pas laissé de commentaire.Sherril T. | Premières impressions
Le client n'a pas laissé de commentaire.ZYLANIA P. | Premières impressions
The staff is AMAZING at this facility. We've had several storage units and this was by FAR our best experience. We will definitely use them in the future if we need to!Rebecca F. | Expérience générale
Used it for moving and it was perfect. Very helpful team with any help I needed.Lauren M. | Expérience générale
Le client n'a pas laissé de commentaire.George S. | Expérience générale
The lady there at the front her name was Ann brandau she was the nicest and most polite lady that I have ever dealt with .Vaughn N. | Expérience générale
This facility is so clean. The staff are friendly & helpful.Lisa C. | Expérience générale
Le client n'a pas laissé de commentaire.Kristopher W. | Premières impressions
Ann and her staff provided wonderful customer service.roy p. | Expérience générale
Le client n'a pas laissé de commentaire.Diana M. | Expérience générale
Le client n'a pas laissé de commentaire.diana r. | Expérience générale
I would definitely rent again with this location and staffMary M. | Expérience générale
Le client n'a pas laissé de commentaire.Kathleen C. | Expérience générale
The customer service was outstanding & the facility is extremely clean & well maintained.Lisa C. | Premières impressions
Le client n'a pas laissé de commentaire.Dawn V. | Expérience générale
Le client n'a pas laissé de commentaire.Robert G. | Premières impressions
Le client n'a pas laissé de commentaire.Zakkary S. | Expérience générale
Loved the inside clinic controlled unit. Staff very pleasant especially Ann. Would use again if I needed to.Fredrick S. | Expérience générale
Le client n'a pas laissé de commentaire.ANGELIQUE G. | Expérience générale
Liam and the new guy (I forget his name) were awesome. Very professional and helpful. Thank you. I look forward to moving the contents of one of my PODS in there. I hope it works out as I anticipate it will.Kelly G. | Premières impressions
Le client n'a pas laissé de commentaire.Theresa L.
Le client n'a pas laissé de commentaire.anders n. | Expérience générale
Le client n'a pas laissé de commentaire.Kathryn G. | Premières impressions
Le client n'a pas laissé de commentaire.Ernie B. | Premières impressions
I had reserved a utility dolly online, but they are not available at this location which led to a very long check-in process and a lot of confusion.Christopher J.
Le client n'a pas laissé de commentaire.Michael F.
All good until the end when you give no refund for unused days of the month. Used 10 out of 30 and no refund for 20 days. Quite expensive! Very disappointing.Nadine D. | Expérience générale
The guy that helped us was Davis at Liesure World Storage and he was so efficient but kind and went way above to help us get the space we needed! Great experience all around!Timothy S. | Premières impressions
Ann and Amber went way beyond helping me as I transitioned into moving into my home. The dates kept changing at my end, and they not only accommodated me, but were so friendly in the process. Mere words cannot express my gratitude.monica r. | Expérience générale
Le client n'a pas laissé de commentaire.Thomas K.
Le client n'a pas laissé de commentaire.FEDELYN O.
Le client n'a pas laissé de commentaire.Bev G. | Premières impressions
Very friendly and helpfulPeter L. | Premières impressions
very helpful, very pleasant with complete knowledge attitude. Best part of our 2000 mile trek! THANK YOU!tommy b. | Premières impressions
Le client n'a pas laissé de commentaire.deana w. | Expérience générale
Fast, friendly and very simple. Thank YouBobby W. | Premières impressions
Le client n'a pas laissé de commentaire.BRETT P. | Expérience générale
Le client n'a pas laissé de commentaire.SHAWN D. | Premières impressions
Le client n'a pas laissé de commentaire.Fredrick S. | Premières impressions
Le client n'a pas laissé de commentaire.Sarah R. | Premières impressions
Le client n'a pas laissé de commentaire.Jeff M. | Expérience générale
Le client n'a pas laissé de commentaire.chizsea i. | Premières impressions
Customer satisfaction was poor. While the vehicle itself was fine, the check out and return process were less than ideal. They were difficult to navigate and employees were unable to give information and help.Taylor M.
Excellent customer service and great facility. Thank you!!!PHILLIP D. | Expérience générale
Le client n'a pas laissé de commentaire.Christopher M. | Expérience générale
Le client n'a pas laissé de commentaire.Eugene C. | Premières impressions
Le client n'a pas laissé de commentaire.shirley r. | Expérience générale
Le client n'a pas laissé de commentaire.louie g. | Premières impressions
Le client n'a pas laissé de commentaire.John S. | Premières impressions
Le client n'a pas laissé de commentaire.Brandon A. | Expérience générale
Leo was awesome would recommend ur storage facility to everyone he was so helpful from the moment I arrived there until I unloaded the truck and trailerChristopher M. | Premières impressions
No suggestions for improvement, but just want to thank Amber for helping Tyler complete our rental process - he said he was new & needed help adding a new driver. Together they got us on the road fast & all documented!Kenny B.
Nothing. Stall were personable and professional when renting and returning.JOHN M.
Le client n'a pas laissé de commentaire.brian c. | Premières impressions
Le client n'a pas laissé de commentaire.Kayleen M.
I had reserved a dolly which this location did not have and we had to go to another location to pick one up, the check out process was slow and not very good. The drop off was excellent.Dennis B.
Le client n'a pas laissé de commentaire.Kimberly G. | Expérience générale
Le client n'a pas laissé de commentaire.Josh H.
Le client n'a pas laissé de commentaire.Kristine K. | Premières impressions
very friendly people. I was having trouble , with the exact day I needed the van, I think I rescheduled 3 times. They would change the date with a smile. Great Great people.Gordon H.
There was trash in the van when we picked it up and we ordered a regular dolly but we were given an appliance dolly. Customer service was slow. Price was decent for what we needed.Brian H.
Le client n'a pas laissé de commentaire.Zakkary S. | Premières impressions
Le client n'a pas laissé de commentaire.Peggy Esseline C.
Le client n'a pas laissé de commentaire.Robert M. | Expérience générale
Le client n'a pas laissé de commentaire.Raymond D.
Le client n'a pas laissé de commentaire.Shannon B.
Le client n'a pas laissé de commentaire.Mason P.
Was closest location for our needs. Parking area a bit tight. Van rental came from another location so it wasn't there when we arrived. Attendant was good and cleaned the driver area with some type of cleaner before we used it. Reserved van rental on line for a fair price, picked it up, used it and dropped it off hassle free. Can't beat that.joan S.
We thought it was a great place to store stuff. Thank you each of you who we spoke with at U Haul.Mary H. | Expérience générale
Very kind staffMegan R. | Premières impressions
Perfect locationGeorge S. | Premières impressions
Really went out of their way to help and make it happen quickly and efficiently.Joan S. | Premières impressions
Le client n'a pas laissé de commentaire.Bruce R.
Le client n'a pas laissé de commentaire.Denice M. | Expérience générale
Le client n'a pas laissé de commentaire.Wendi U. | Expérience générale
Great place to store a great staff to work with would use them againBELLA J. | Expérience générale
Le client n'a pas laissé de commentaire.Paula G.
Le client n'a pas laissé de commentaire.Ann W.
Le client n'a pas laissé de commentaire.Chris R. | Premières impressions
Le client n'a pas laissé de commentaire.Kiefer H.
There was a little confusion with the first check-in and assigning the unit.deana w. | Premières impressions
Le client n'a pas laissé de commentaire.Mary H. | Premières impressions
Le client n'a pas laissé de commentaire.STEPHEN C. | Premières impressions
Le client n'a pas laissé de commentaire.Judith B.
Liam and the manager were exceptionally helpful. A plus!!Erik H. | Premières impressions
I will use them again .it was very clean .GEORGIA B. | Expérience générale
All I can say is top notch! Great experience.Ryan G. | Expérience générale
friendly staff, far more helpful than other nearby UHaul storesAnn W.
On both days that I moved in and out the employee who was scheduled to open was late opening. On the day that I moved out the employee kept the door that goes from storage to the showroom locked.Amy S. | Expérience générale
Clean facility, helpful employees. Only issue I had was on move in day, the lock was not removed for me to use the unit. I had to call the manager in to unlock the unit, She showed up promptly and was apologetic, no other issues.jacob P. | Expérience générale
Le client n'a pas laissé de commentaire.Denise M. | Expérience générale
Le client n'a pas laissé de commentaire.Visions A. | Premières impressions
great helpJessie A. | Premières impressions
All went well until I inquired about the late fee email I received and Ann the manager was very short and rude with me. We are all in this pandemic together and customer service should be kept professional. I removed my belongings because of her behavior.Brenda G. | Expérience générale
I had a miserable experience trying to pick up my truck with my smart phone. I had to cancel that reservation and make a new one with a live person. The person in the office was helpful but the rest of the experience was a nightmare. Will never use U-Haul again.Katee M.
Le client n'a pas laissé de commentaire.tamara m. | Premières impressions
Le client n'a pas laissé de commentaire.Helen Z.
Helpful, kind and followed COVID protocols perfectly!John B.
Barbara was amazing!Karen O.
Le client n'a pas laissé de commentaire.Josh W.
Not a thing, all good!Micheal K.
Le client n'a pas laissé de commentaire.Patricia R. | Expérience générale
Love this place took advantage of the first month free not many storesge facilities offer first month free check around do your homework it's worth itKenneth A. | Expérience générale
Le client n'a pas laissé de commentaire.judy g. | Expérience générale
I recieved the worst customer service imaginable. When I went to pick the truck reserved the Rep gave me keys but no paperwork. I inquired about it and was told I didn't need any. I finished my move, returned the truck and recieved several additional charges that I didn't agree to. Worst experience ever. Highly reccomend going with anyone other than Uhaul if moving!Donald W.
.Linley H. | Expérience générale
Le client n'a pas laissé de commentaire.Joshua W.
Customer service was excellent, extremely friendly and went out of their way to help explain the locking system. Great people to work with.Lucy B. | Premières impressions
This place was great we used uhaul the last 5 years to haul our girlscout cookies when the came inBenjamin W.
Excellent!!!Brenda B. | Premières impressions
Barbara was very helpful its very cleanPatricia R. | Premières impressions
..Bryan H. | Expérience générale
Very helpful, explained everything in detail.Linley H. | Premières impressions
Very nice and explained everything, thank you!sean s. | Premières impressions
Great customer service! Very friendly and personable! The pick up and return process were both easy!Despina P.
I have rented from you several times and unfortunately have had the same issue twice. I reserve online, but when it get to the location the vehicle is currently rented. I then get told that the online system keeps sending people to the wrong store and bumps the other persons reservation. I had to go to a store out of my way to pick up the van we needed. Since you have a 50 dollar guarentee the vehicle will be available, I feel I should be given the 50 dollars for inconvenience.Kristen F.
We arrived a few minutes after closing, and the worker was unfortunately not able to help us over the counter, but did recommend I triy doing the 24 hour pickup instead, as he just put keys in the lock box. It was kind of a pain switching from an over the counter reservation to 24 hour pickup. I think the only suggestion I have would be to have the ability to switch that on the fly through the app or website, rather than having to cancel the reservation and make a new one from scratch.Matthew T.
Le client n'a pas laissé de commentaire.Janet C.
Be precise about information that is given to customer. It is the customer's money.Alfreda W.
Le client n'a pas laissé de commentaire.Ernie B.
Using the online check in & return of the rental made the experience easy & low stress. Merci.teresa e. | Expérience générale
Everything was well explained and our rental went very smoothly.Janet C.
I did not appreciate moving in then 1 week later we had to move out of unit because of construction. You should have known about the construction before putting us in there. My husband died at this tiTimothy S. | Expérience générale
Le client n'a pas laissé de commentaire.Wayne H.
Swiping the card was difficult because of the placements of the bumpers in the back and the lack of room under the machine on the front one.Johanna B. | Expérience générale
The representative that helped with my reservation when I came in was beyond fantastic and I really appreciate all he was able to help withCamille V. | Premières impressions
Le client n'a pas laissé de commentaire.Carolyn B.
Very quick and easy. Dealt with a young lady on pick up and a young man later on drop off, both were very friendly and professional. Overall, it was a very good experience.Bruce R.
Le client n'a pas laissé de commentaire.Matthew R.
My truck broke down on the freeway and the fuel line was disconnected so gasoline poured all over the street. We waited over and hour for someone to say the clip was not connected.Ashley V. | Premières impressions
Le client n'a pas laissé de commentaire.Lorete F.
Everything was greatTimothy S. | Premières impressions
Great storage facility, staff are super friendly and helpful.Matt H. | Expérience générale
The experience was great and smooth. Ann helped us very well.Dattatreya J. | Premières impressions
Staff was helpful!James H. | Premières impressions
Very friendly and helpful, highly recommendMartin L. | Premières impressions
Staff was always very kind polite and helpful. When I had technical issues with my card access, they always assisted me. I would rent a unit there again in the future if needed.Berenice R. | Expérience générale
I rented a storage unit and Tyler really helped me get the size needed And very well informed on all my and daughters questions/concerns. He did a very professional job excellent employee. Evelyn AEvelyn A. | Premières impressions
Ann was extremely helpful. She went above and beyond for me. I really appreciate her top rate customer servicekathy g. | Expérience générale
Ann is a keeper! She was pleasant, knowledgeable and sharp. Great experience.jay r. | Premières impressions
U Haul has the very BEST employees in east Mesa AZ,`that I have EVERY had the pleasure to work with. Anna and Her assistant at thee storage facility on Higggley were especial note worthyGreg R. | Expérience générale
Had to wait quite awhile while your employee was writing up a contract on the phone. Would be nice if you had more than one person working at a time. Ann was wonderful once she became available.Tamara M.
Le client n'a pas laissé de commentaire.paige L.
Always friendly and helpful, no complaintsJacqueline S. | Expérience générale
The rep was kindJosephine D. | Premières impressions
Very efficient! Thank youJeffrey B.
Very good experienceLarry B. | Expérience générale
Le client n'a pas laissé de commentaire.Susan L.
The agent who helped me was awesome. Great service and a great experience.Steven F.
Le client n'a pas laissé de commentaire.Ronald B.
VERY GOOD!LUCILLE K. | Expérience générale
Gotta say that manager ann was amazing loved her service her kindness.. My experience with uhaul was 5 star'sGiuseppe B. | Premières impressions
Le client n'a pas laissé de commentaire.Patricia C.
Le client n'a pas laissé de commentaire.Karl K.
VERY friendly and helpful..Larry B. | Premières impressions
More employees on duty...sole employee on duty was overwhelmed, but handled it well...Ralph E.
Excellent customer service from Tyler!Briauna D. | Premières impressions
Ann was delightful and a pleasure to work with!! Actually the best part of my U-Haul experience!!!LUCILLE K. | Premières impressions
Easy access to our unit.STEPHEN P. | Expérience générale
Le client n'a pas laissé de commentaire.Marco C.