Customer Reviews for U-Haul Moving & Storage at Oakwood

Évaluation :

5

Everything went smoothly

Évaluation :

4

The staff was helpful and professional.

Évaluation :

1

The pick up location did not have my rented equipment. I was passed along to 4 other locations and still no equipment. What good is it to have a confirmed reservation if there is no equipment. In addition, all the location's staff were rude and need to find other jobs,.

Évaluation :

5

We had a Burnt head light. They forgot to put dolly in bag of truck and the a/c in side of truck was not working. Very hot and very disappointing.

Évaluation :

5

Mr Howard was very professional it was a great experience, I will recommend u haul gretna to others

Évaluation :

1

Why tf y'all scam people saying it is cost 19,95 for rental then you finish paying $100 for the mf. It ain't worth the fuck. Next time I'll move stuff with a damn wagon or something. Fuck this service

Évaluation :

5

Nothing I can think of checking in to checking out was 5 stars. Manager was very Knowledgeable and outside gentleman was very knowledgeable.

Évaluation :

5

Thank

Évaluation :

5

Very customer friendly. Easy in and out!

Évaluation :

3

Seat was ripped. There were not enough places for drop offs. Poor lighting.

Évaluation :

5

The truck needs to be services

Évaluation :

2

The people on st Claud was very very rude not helpful

Évaluation :

5

Had only one person working at the desk

Évaluation :

5

Staff should be a little more helpful plus stuff should be on same accord

Évaluation :

3

Bryan was extremely helpful . There's an older woman there I can't remember her name but she needs more training and listening skills . I had made my reservation online and only needed to pay for my truck but she failed to hear me tell her that 3 different times . I then showed her my reservation and she ended up trying to double charge me for the boxes I already paid for . When I mentioned the difference in price she called the manager to help her fix the error but KEPT stating I never told her the items were already paid for even though I did and also she had glasses on but still couldn't read my reservation which clearly SAID paid for . She really hindered my moving experience because I wasted an hour there that day and had to come back the next morning because she had removed the TOW off of my reservation . Bryan , the other young lady with blue hair and the manager were all extremely helpful but that woman needs training ! You'll lose business having her mess with peoples money and time like she did and she has no accountability .

Évaluation :

5

My experience was amazing, they associates worked with me and they worked with me and they squeezed me in the schedule when they were limited. I thank them greatly.

Évaluation :

2

Be more knowledgeable of the operation. Provide vehicle that is clean both inside and out. Have more quality vehicles for out of town drop off.

Évaluation :

5

Excellent

Évaluation :

5

The process was smooth and fast…. No change needed

Évaluation :

1

There where two workers having a altercation while customers where standing outside waiting to be served we where asked to wait outside for over 30 minutes.There was screaming and yelling coming out of the building it was very unprofessional how it went down and how it was handled customer service had an attitude

Évaluation :

4

Even though they were extremely busy, the staff remained patient, attentive, and engaged.

Évaluation :

5

The ladies who helped me was very nice & helpful!

Évaluation :

5

Very efficient staff

Évaluation :

3

I reserved an appliance dolly but wasn't told until I arrived that onevwas not available and no effort was made to locate one at another store. It resulted in us leaving our refrigerator and some furniture behind and having to make arrangements another day. It would have been helpful if I knew the evening before. We could have made other plans and wouldn't have rented the larger truck.

Évaluation :

5

Outstanding

Évaluation :

5

Everyone was great and the experience was smooth

Évaluation :

5

My experience at the pickup center was great. The staff was very nice and knowledgeable.

Évaluation :

5

Team members were knowledgeable and customer service focused.

Évaluation :

3

First, I wanna say, Got Stopped By A Police Officer BECAUSE The Truck Was Going From One Side Then The Other Side Like I Was A Drunk Driver, And That Was Far From The Truth. So It Was Not A Good Day AT ALL. I Was Not Happy About This At All. so No I Would n Will Not RECOMMEND U-HAUL.

Évaluation :

5

Friendly and over and beyond

Évaluation :

3

The vehicle was clean enough but the battery died while moving my things so we had to contact roadside assistance to come replace it while we were in the middle of the move.

Évaluation :

5

The staff was professional and knowledgeable. Excellent customer service.

Évaluation :

1

Make reservations but did not have equipment to deliver it was two days late disrupt my schedule

Évaluation :

5

Uhaul app was not working for after hours drop off. Tried on 2 different phones, both would get stuck after step 2. On site staff closed my ticket the next morning. I thank them!

Évaluation :

5

All good

Évaluation :

5

To have a phone holder or gps screen to help navigate a long road trip

Évaluation :

5

The older gentleman that's helped me today goes above and beyond what's needed. It's obvious he likes his job. The young guy just slow. I don't think he likes his job.

Évaluation :

5

From pick up to drop off , my experience with everyone there was very pleasant. I extended my drop off three days in a row and they were very courteous and professional ! Will definitely use them again in the future , if needed

Évaluation :

5

nice truck ty

Évaluation :

5

Had to go to two locations to pick up trailer. The place I was told to go to didn't have my trailer.

Évaluation :

4

None at this time.

Évaluation :

5

Staff was very helpful and friendly. Set me up quickly.

Évaluation :

3

I know most vehicles don't come with CD players, but it would be nice to have for those who like to listen to them.

Évaluation :

4

Friendly employees

Évaluation :

2

I received a phone call the day before I was scheduled to get storage stating that my reserved storage unit was no longer. I had a one-way uhaul truck to New Orleans, louisiana so last minute changes mean I would have to change everything else. We finally decided on a different day. When I call to check on everything, I was told that my unit was only a 10x10x8 instead of the 10x15. I was was unloading a 20foot truck. I had to search other storage companies to fit my needs. This was definitely a huge inconvenience, waste of time and money!

Évaluation :

5

Very clean and efficient

Évaluation :

5

Kim and everyone were very kind and helpful.

Évaluation :

5

Manager Aisha was the best, very helpful.

Évaluation :

5

The lady who checked me in was very help

Évaluation :

5

Th staff was amazing the best the that helped me was the best in the business I love this staff

Évaluation :

1

Very poor customer service experience at at another location

Évaluation :

1

This place needs a serious training in customer service and relations. I had an cashier associate tell the cashier that was waiting on me ,she didn't need to apologize to me, I front of me because their system was running slow . Of course I asked her why would she say that in front of the customer with meat amazing right there. Ohhh,it escalated and yes she had every right to call the police. I read he so bad. I called to speak with the manager she made a promise to compensate me,which I never received an email with any changes included. Didn't happen. However, these ladies need to be on undercover boss,that's how rude and ignorant they are at the U-Haul West Bank , Gretna , LA location. The next month I closed out my storage and moved on. You shouldn't try people you know nothing about. That's making a long story short

Évaluation :

4

Temperature in the 4th floor was 80 degrees.

Évaluation :

2

I had mold on everything in my storage unit and it was supposed to be a climate controlled unit. The best they could tell me was to call the insurance number.

Évaluation :

3

Mold grew on my couch.

Évaluation :

1

The internet says that the storage facility is accesable until 10pm and after i rented it and was given a code, i couldn't get in at 6:30 pm and was told the following day that access was only during business hours. I had to ask for a refund that i'm still waiting to be returned. It screwed up my entire moving plan for the weekend.

Évaluation :

5

We appreciated the helpful and accurate staff and especially liked the first month being free.

Évaluation :

3

The website had a different set of Access hours than was actually the case. Those hours were part of my decision to go with UHaul. It was too late to change locations when I realized the true hours. I needed the storage right away

Évaluation :

5

The manager was terrific, highly professional. My experience could not have been any better. The cashier, the gentleman who helped me with the truck I rented could not have been more helpful. It was nice to experience such a high level of customer service.

Évaluation :

5

staff was amazing

Évaluation :

5

Hopefully move out will be just as good of an experience as moving in was.

Évaluation :

5

Aisha were very professional and polite

Évaluation :

1

Climate control advertised No heating system Damaged to mt goods Called and placed a complaint no return call First manage told me to not park in a place Now he is not there everyone parks there Employees park need unpacking area Poor staff they need more The lady who does the cleaning s a sweetheart

Évaluation :

5

Move in went awesome, Mr. Byron was very helpful and did a wonderful job with all my questions

Évaluation :

1

They Gave my things away & the guys attitudes are ridiculously I will be moving forward to get something done bout the poor experience I’ve encountered last week!!!

Évaluation :

5

Thank you! Personnel always helpful and professional!

Évaluation :

5

Outstanding overall with everything. They was kind and had patience with every question I had.

Évaluation :

4

Overall decent experience. However, I booked the unit through your main u-haul corporate number as it was done simultaneously as booking the trailer. The service agent clearly stated that I had a unit at this location that was climate controlled. I get to the location and they do Not have my reservation and cannot offer a climate controlled unit. This was frustrating. Then to be told we will be charged an extra $2 per furniture blanket if we don't fold them....REALLY?! Other than that, experience was decent. Team at this location still was helpful in resolving the issues.

Évaluation :

2

Customer service was Horrible. The young man had an attitude the entire time it was as tho I Interrupt him. He was short, no explanation at all to what I was asking concerning the card to swipe to gain entrance to my storage on the third floor. He was just unconcerned about waiting on me.

Évaluation :

3

I reserved a uhaul for February 29 at 7am ., totally forgot about that time made it to uhaul around 8 only to find the truck was No longer available., no warning Na email reminder nothing. I e reserved vehicles for personal usage and never received this type of service. Uhaul should definitely look into this policy and make the employees more sympathetic with customers because the attitudes are terrible

Évaluation :

3

It was a bad experience my storage was broken into and very personal things were stolen.

Évaluation :

5

Very professional and helpful Aisha and Darlene were very nice and assisted me with my new storage unit.

Évaluation :

3

Need loyal customer incentives.

Évaluation :

5

Great staff and location loved my experience

Évaluation :

5

Great job

Évaluation :

5

Great service

Évaluation :

5

The GM of this location was problematic to work with but the owner that I dealt with was amazing. She and her staff took care of our needs especially on our move out day. Hours of location are bad.

Évaluation :

3

Not very happy i wasn't supposed to be charge but yet y'all two transactions outta my account

Évaluation :

4

I have been very pleased with the location and service I received. The staff is always courteous and friendly. They are very helpful too. Thank you for a great experience.

Évaluation :

4

Didn't like the hours because sometimes I work late and may need to get to my storage, and can't because it's closed. But it's totally understandable. Sandra D.

Évaluation :

5

Very professional, helpful, and courteous staff!!

Évaluation :

4

I truly appreciate how the company has improved the pick-up/drop-off experience, so hassle-free, thanks to the online services. Overall, the staff was efficient, knowledgeable and very accommodating.

Évaluation :

5

The lady at the front desk was extremely helpful. She was such a pleasure to deal with She was kind and very astute Thank you I will use uhaul again And tell my friends and family Leon

Évaluation :

3

The agent at the desk could use customer service training. The manager came in to guide her and complete the transaction. He was pleasant to both the employee and I. Overall good experience.